Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 49,687 complaints - component: STRUCTURE:BODY

Incident date: Jun 16, 2026

After purchasing my vehicle through a bank loan, the frame started to deteriorate resulting in suspension components to come loose and fall off. Lastly, rear driveshaft broke off, leaving me inoperable.

Incident date: Jun 21, 2026

Bronco hard top is beginning to warp really bad and delaminate. Classic problem happening with there and ford still refuses to come up with a real solution. Every day the warping gets worse and I’m just waiting for it to get bad enough so I can take it in and ford actually do something about it. The warping and delaminating also impacts the seals of the hardtop panels on the car. The top also ra... Read more

Incident date: Jun 17, 2026

While traveling from Florida to our home in Pennsylvania in December 2022, we were on [XXX] and after going over a pothole, the side curtain airbag, and the driver seat side airbag inadvertently deployed. It was very traumatic and we are fortunate that we were able to pull off the side of the highway without getting hit by vehicles., The repair, which totaled over$16,000 was done by GERBER COL... Read more

Incident date: Jun 20, 2026

My [XXX] wife and I drove to a cardiac doctors appointment having just had a [XXX]. Upon arriving the passenger side door would not unlock. Tried opening with the interior door handle and it would still not open. Tried exterior door handle and could not open. Contacted BMW emergency they tried to remotely open did not work. Called dealership they said to try double pulling interior handle twice wh... Read more

Incident date: Jun 22, 2026

Received recall 25V347 in June of 2025. They still say the parts are not available. The driver side B-pillar trim came loose a few months ago. The dealer (lithia ford, Boise, ID) said I would have to pay over $600 to have them repair it and the money would not be refunded when the recall parts are available. Not having the parts available for over a year is unreasonable.

Incident date: May 1, 2026

I am the owner of a 2014 Ford Explorer. There is an open recall on the vehicle; Recall number: 24S02. The plastic retention clips holding the exterior A-pillar moldings may not be properly engaged, which can allow the pieces to loosen and fly off at highway speeds. During the period following receipt of the recall notices I have made attempts to have the recall resolved. I made the attempts du... Read more

Incident date: May 25, 2026

Regarding Safety Recall Notice 25S53 / NHTSA Recall 25V347, I received the recall literature June 2025. This past week, a trim piece in this recall came off the vehicle while in motion. This is a safety hazard and can cause accidents. Upon reaching out to Ford, NO remedy is available and might have something (might) November 2026. That is too long to wait for other pieces to fall off and poss... Read more

Incident date: Jun 10, 2026

Rear Door / lift gate will not go all the way up or stay up without manual assistance, causing 2 head injuries and 2 arm injuries on recent occasions. We have confirmed with the dealer & one Nissan Certified Mechanic that this is a common problem. The dealer & 2 mechanics have said they do not know how to fix this without replacing the entire lifting assembly. We did not ask for estimates. We shou... Read more

Incident date: Jun 21, 2026

the vehicle was driven for approximately 30 minutes, operating with zero dashboard warnings or performance indicators. The vehicle was then parked on my property and turned off completely. Approximately two hours and thirty minutes later, the vehicle spontaneously ignited while stationary and unoccupied. The local fire department responded and successfully extinguished the blaze. Both physical obs... Read more

Fire

Incident date: Jun 1, 2026

In January I experienced a “backlite leak” that allowed water to enter the cab of my vehicle. As a direct result of this water intrusion, my RFH (Radio Frequency Hub) module failed due to electrical shorting caused by moisture exposure. This failure was sudden and completely outside of my control and was not the result of misuse, neglect, or normal wear and tear. Not to mention the risk it put... Read more

Incident date: Jun 20, 2026

Lincoln Nautilus door hinge and check strap area of the driver's door has a significant crack which could lead to door failure in the event of a crash. Manufacture has issued a CSP (Customer Satisfaction Program 23B56. Year models 2022-2024. Mine is a 2022 but the VIN does not fall in the range of known defects. Mfg. refused repair based on the VIN, but all other criteria have been met. Deale... Read more

Incident date: Feb 16, 2026

A few weeks ago, I was driving home on a 3-Lane local state route here in NJ from a family outing on a rainy dark evening when a large portion of the body paint from the hood flaked / peeled off and somehow got stuck under the drivers side windshield wiper as they were on during the rain at highway speed. It was a large enough piece (at least 3" wide) , to not only get stuck under the wiper, but c... Read more

Incident date: Apr 8, 2026

I discovered my back taillight is foggy and the lights are not seen. Capital City Honda provided an estimate: driver side taillight assembly replacement. Foggy taillight assembly affecting brightness and visibility. Cost $639.99 I then discovered there is a recall for moisture getting into the taillight causing this problem. Honda said my VIN is not included, but suggested I take it back to Capi... Read more

Incident date: Jun 7, 2026

My vehicle’s white exterior paint and clear coat are delaminating and peeling off in pieces while driving. Loose paint pieces fly off the vehicle, creating a potential road hazard for other drivers. The defect affects the hood, the front, and the area above the windshield. The vehicle is available for inspection upon request. The paint delamination has been visually confirmed and is worsening ... Read more

Incident date: Jun 2, 2026

A fatal crash occurred involving a 2023 Tesla Model 3. The vehicle departed the roadway, impacted a guardrail, struck a utility pole on the driver’s side, rolled down an embankment, and came to rest upright. The crash resulted in catastrophic intrusion into the driver’s compartment and a fatal injury to the driver. I am requesting that NHTSA investigate the crashworthiness and occupant protec... Read more

Crash Fire 1 deaths

Incident date: Jun 19, 2026

Sunroof exploded while driving on Interstate 95 at 70mph. Photos show sunroof exploded outwards not inwards

Incident date: Nov 10, 2025

Trunk latch fails, trunk latch safety mechanism also failed so manual release does not work. This is a safety issue

Incident date: Jun 1, 2026

leather wrapped dash panel delaminated from base on passenger side and curls up into windshield area blocking view and possibly obstucting air bag deployment on passenger side.

Incident date: May 28, 2026

The dashboard on my 2012 Lexus IS 250 has developed significant cracking across the surface despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. The cracking is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened over time. Lexus acknowledged this as a known defect by establishing Customer Suppo... Read more

Incident date: May 27, 2026

Sunroof leaks into cabin and there is no known solution for this model year 2023 BMW X5. It is my understanding that model years 2020-2023 all have this issue and a class action lawsuit is being reviewed. BMW has also issued a TSIB but there is no known recall. They will replace the seals under warranty but that is only a 2-3 year solution and will need to be redone.

Incident date: Aug 12, 2020

Within the last month, the passenger side front door will no longer open from the outside even if the door is unlocked. The driver must lean over to open the passenger door from the inside. Then approximately one week ago, the passenger rear door began to have issues in that it would not open from the outside nor would it open from the inside. This is a known safety issue which puts passenger... Read more

Incident date: May 8, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request?: The right-side tailgate hinge assembly on my 2019 Ram 2500 failed and became increasingly difficult to operate. The tailgate now requires excessive force to open and close throughout its entire range of motion. An independent body shop inspected the vehicle and determined that the hinge assembly req... Read more

Incident date: Jun 20, 2026

The paint on this vehicle is horrible. Now I am upside down in the vehicle and unable to get anything close to what is owed. No one affiliated with GM/Chevy will take any responsibility

Incident date: Jun 19, 2026

Failure of the dealerships to fix recall in timely manner It’s been over two years and parts still unavailable

Incident date: Apr 2, 2026

y 2025 Lexus TX500h experienced sudden and complete AC failure at fewer than 25,000 miles, 18 months after purchase. The selling dealer diagnosed a refrigerant leak from the AC condenser and denied warranty coverage citing road debris impact damage. No photographic documentation of a discrete impact event or specific leak point was provided to support the denial. This failure is consistent with a ... Read more

Incident date: Jun 22, 2026

Paint bubbling and chipping off. Dull blotches

Incident date: Feb 28, 2026

Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.

Crash 2 injured

Incident date: May 4, 2026

The front grill deflector sheared off of the truck when driving in the highway. The highway speed was 65 mph and the deflector flew out in to traffic. There was no warning or symptom prior to the problem or failure. This is a common ongoing issue with the same make/model of the previous year 2022 with an actual open recall unfortunately.

Incident date: Jun 22, 2026

The pillar covers fell of the vehicle when driving last week. Both plastic covers are on the side of the interstate. I was told and found there is a recall for the clips on these covers, but when I searched, they are not listed for this vehicle. There appears to be an issue with this recall and the explorer.

Incident date: Jun 20, 2025

“The engine undercover (belly pan) detached and is dragging/scraping on the ground on a 2025 Kia K4 with approximately one year of normal use. The radiator support is also affected. Dealer (Selma Kia, Selma CA) denied warranty coverage and stated damage was caused by driver hitting a speed bump. These are factory-installed components on a one-year-old vehicle and should not detach under normal d... Read more

Incident date: Jun 10, 2026

On our 2025 Lexus TX350, less than 1 year old, and under normal driving conditions, our AC stopped working suddenly. Upon inspection at the dealership, they determined a rock or road debris came through the front grill and impacted the condenser, which caused a major refrigerant leak and ac to stop working. I believe this was due to a poor design of the lower half of the front grill, it’s wide o... Read more

Incident date: May 1, 2026

Category: Water intrusion / structural defect VIN: [XXX] Date of incident: [XXX] Description: Water leaking into passenger footwell from under dashboard during rain on a brand new vehicle with 779 miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jun 17, 2026

This is a Mustang convertible. The doors would be open all of the sudden when the car is running especially on highway. It's not wide open but ajar. The wind would blow into the car, noisy and scary. Both doors have this issue, mainly on driver side. The passenger side also happened once on highway when my daughter was there. This typically happen in a long drive like couple of hours. The first ti... Read more

Incident date: Feb 14, 2024

The attachment points for the upper chrome grille deflector have fractured, causing the trim piece to detach completely while driving and fly over my windshield which startled me and made me swerve dangerously. This is a known recall for the truck year before me and should clearly affect my truck too since the same description happens here

Incident date: Jun 22, 2026

Severe paint delamination has occurred on my vehicle, causing the clear coat and base coat (Snow White Pearl color) to come off on the side of the hood, pillars, the doors, and the hood of the car. Not only does the peeling paint create an airborne/debris hazard, it also risks exposing the vehicle to premature rust/corrosion. This issue slowly began not to long after I bought the car in November 2... Read more

Incident date: May 25, 2026

The tailgate of this vehicle opened by itself while driving and pulling a trailer. The key fob was stored safely in the cup holder of the vehicle. When I attempted to back the trailer into a driveway, the open tailgate was caught between the vehicle and the trailer, causing serious damage to the tailgate as well as the trailer that was being towed. If items that were stored in the bed of the vehi... Read more

Incident date: Jun 21, 2026

We just got our new Model Y today (6/21/2026) at Tesla Dealer in Plano. And I noticed the fabric liner in the center console/storage area is shedding fine fibers. The fibers adhere to skin and clothing and continue to release during normal vehicle usage. These fibers can inadvertently inhaled and I am concern that this issue might cause health hazard to me and my family whenever we are using the v... Read more

Incident date: Jun 19, 2026

The motorized flush door handles lack an automatic anti-pinch resistance sensor when retracting. If an object, hand, or child’s finger is caught inside the door handle while the vehicle locks, the motor continues to force the handle shut. This creates a severe crushing and entrapment hazard. This is available for inspection upon request. My child’s finger got caught in the door handle while t... Read more

1 injured

Incident date: Jun 21, 2026

The factory clear coat and paint on the roof of this 2013 Honda Pilot are delaminating and peeling away from the metal. The failure began about 1.5 years ago and continues to spread; in places it has now progressed through the paint to bare metal that is corroding and rusting. The vertical body panels remain glossy and intact while the entire horizontal roof has failed - a top-down failure pattern... Read more

Incident date: Jun 20, 2026

While driving on the highway, the driver’s side windshield trim detached from the vehicle and became a potential road hazard that could have struck a vehicle traveling behind me. When I brought the vehicle to the dealership for inspection, I was informed that they have seen similar incidents involving this trim piece detaching from multiple vehicles.

Incident date: Jun 20, 2026

I purchased this truck from Don’s Ford, Rt12,Utica,NY in February 2025 didn’t even leave the dealership every light in the dash came on turned around they had my truck for 5 months while I made 6 months of payments, there has been numerous problems since, I took the extended warranty out and was still being charged, I had to change dealer ships because they refused to fix my truck, now there i... Read more

Incident date: Jun 20, 2026

I bought my 2025 Pathfinder in November 2025. In early December, the automatic emergency braking symbol started flashing; I took it to the Nissan dealership in Downey, and they told me that unless there was a permanent error code, they couldn't do anything. After reading comments and forum posts, I saw that this was a common issue caused by sunlight and such, so I didn't worry too much about it, b... Read more

1 injured

Incident date: May 21, 2026

Creaking from drivers side footwell. Pinch weld has to be oiled and greased. Vehicle has 108k miles. Front suspension entirely replaced, and the noise boiled down to the floor flexing and metal pinch welds moving and creaking. This is a common issue apparently in the Honda community.we now have to spray the pinch welds every week keep the noise down. Poor build quality.

Incident date: Jun 19, 2026

While the vehicle was parked outdoors and the powered rear trunk lid was fully open, I leaned/bent forward into the trunk to retrieve an item. The edge of the trunk lid near the taillight assembly made contact with my scalp, causing a laceration. The wound bled significantly。The trunk lid’s fully-open position, combined with the geometry/edge of the liftgate near the taillight, creates a head-... Read more

1 injured

Incident date: Jun 19, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The factory paint on my 2020 white Kia Telluride has failed. The paint is peeling and flaking from the hood and the roof of the vehicle. The vehicle is available for inspection upon request, and I have photographs documenting the paint failure. How was your safety or the safety of others put at ris... Read more

Incident date: Jun 1, 2026

Vehicle was parked in a residential garage with the engine off. A [XXX] child was secured in a rear driver-side car seat. The key fob was inside the vehicle on the passenger side. After the final door was closed, an adult immediately attempted to reopen the driver's door and found it locked. All vehicle doors were locked despite the key fob remaining inside the vehicle. No warning beeps, alerts, ... Read more

Incident date: Jun 17, 2026

Water leak, which could fire the taillight lamps. Happening to lot of Honda odessey models.

Incident date: Jun 15, 2026

After about 2 minutes from leaving a patients house, I was driving at approximately 25mph when my frunk(front trunk) of my Tesla flew open and hit my windshield. There was no alert through the Tesla app or in the car itself. I stopped the car stepped outside and the frunk would not close after when I tried to close by hand, it would stop at the latch. When I closed it from the Tesla app it was ... Read more

Incident date: Jun 9, 2026

Three nuts snapped, which secure the front muffler to the length of the exhaust system. The engine side of the exhaust pipe became disconnected and dragged along road, which occurred while driving the vehicle on a residential road. Steering was not impacted, however the pipe would have eventually come completely free, without driving directly to an auto-body repair shop.

Incident date: May 10, 2026

When driving down the road my jeep goes into an uncomfortable death wobble. It has already been to a dealer to fix this once but it isn’t . There is a weld defect in the driver side front and passenger door frame . When the electronics get hot from the summer heat they black out . The digital display is not calibrated to the odometer of the vehicle . The Jeep surges violently and almost caused a... Read more

Previous 1 2 3 4 5 ... 11 12 13 ... 993 994 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog