Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
CHEVROLET
SILVERADO 1500
(2019) - STRUCTURE:BODY
Mar 18, 2024
Incident date: Nov 20, 2023
Hi Honda pallet is completely rusted out and corroded on the back underneath. My mechanic said it is dangerous. The left-hand side could literally fall out while driving and this is not something normally seen even with the car being older
Incident date: Jun 16, 2022
Parts of my undercarriage, rusting and falling off Parts of the car are dissolving and falling off like nuts bolts & an exhaust manifold cover & oil valve.
Incident date: Mar 18, 2024
The absence of towing eyelets on the Toyota Corolla Cross, despite suggestions in the Owner's Manual to utilize them in emergencies, may pose a safety risk to drivers and the vehicle itself. Additionally, the presence of plastic covers on the bumpers falsely suggests the existence of towing eyelets, potentially misleading consumers. Please see attached PDF
Incident date: Mar 18, 2024
The cab roof clearance lights leak water when it rains. The water leaks into the electronics in the overhead console and down the A-pillar. Dealer advises it is a nonwarranty issue under extended warranty and a commonly known issue on these. trucks.
VOLKSWAGEN
ARTEON
(2023) - STRUCTURE:BODY
Mar 18, 2024
Incident date: Mar 10, 2024
Multiple recurring manufacturer issues that they refuse to address: Gas Cap: spins on top of chassis, not locking down. Difficult to lock, or unlock, because it just spins incessantly. We've gone through 4 different gas caps from this manufacturer, and all of them keep doing the same thing after a few days. Sometimes the Gas Cap will fly off during driving, which is a major safety concern. Batt... Read more
MERCEDES-BENZ
C300
(2017) - STRUCTURE:BODY
Mar 18, 2024
Incident date: Feb 16, 2024
While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the s... Read more
Incident date: Mar 18, 2024
Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!
Incident date: Mar 18, 2024
My soft top has never been unzipped, and the back plastic windshield has started to come apart. This causes water to get into my car when it rains. So much water got into my car from the exposed opening in the back window, my car jack actually rusted and cannot be used, so now I have no jack for my car. This opening also causes bugs to get in and lay eyes or make nests, putting me at potential ris... Read more
GRAND DESIGN
REFLECTION
(2020) - STRUCTURE:BODY
Mar 18, 2024
Incident date: Mar 18, 2023
The Mustang window is supposed to retract approximately 1/2" when the door is opened or shut. My vehicle does this BUT the window will not return to the fully closed position when the door is shut. This is a safety Hazzard as the window tries to fully close but then goes down a 1/2" and returns to fully closed repeatedly while I am driving; this leads to driver distraction on the road, a very haza... Read more
Incident date: Mar 6, 2024
Blind spot is extremely large between the front windshield and side windows, because of the enlarged side view mirror housing. Entire vehicles and people can dissappear into these spots rendering them invisible to proceeding motorist.
CHEVROLET
SILVERADO 1500
(2011) - STRUCTURE:BODY
Mar 17, 2024
Incident date: Mar 13, 2024
The external A pillar clip is clearly malfunctioned with no remedy available
CHEVROLET
SILVERADO 1500
(2011) - STRUCTURE:BODY
Mar 17, 2024
Incident date: Mar 13, 2024
The door welds (arm check) have broken. I took it a ford dealer and have been told there is no recall. When I took it to a body shop, they told me all of the door welds are weak and need replacement. I was quoted $6500. For a new vehicle (2020) it seems like a manufacturing defect and there are no recalls and it is too expensive for me to fix. Please help.
Incident date: Feb 18, 2024
This make an model has issues with the doors not opening, when they are unlocked and from time to time the windows will not open. These are both huge safety concerns. I have reported this to Hyundai and have a case number 2104500 which nothing has been done and I have heard nothing in over a year. This make and model need to be recalled for the door and window issues which are all over the inter... Read more
TOYOTA
HIGHLANDER
(2022) - STRUCTURE:BODY
Mar 17, 2024
Incident date: Mar 16, 2024
Exploding Sunroof Issue: I was driving to work in my 2023 Toyota Cross on [XXX] at approximately [XXX] and I was traveling approximately 25 miles per hour when I heard what sounded like grinding glass and then wind noise quickly started coming in, although at the time I didn't know where it was coming from so I looked around to see if the windows were all rolled up. I slid the cover of the sunroo... Read more
Incident date: Mar 15, 2024
Rear liftgate strut stud ball mount broke and the tailgate slammed on my wife’s head. She was knocked to the ground and her neck has hurt for months now.
1 injured
Incident date: Mar 3, 2024
A water leak above the tailgate control module flooded it to the point that it operated erratically and would raise and lower the tailgate randomly or not work at all. I plan on replacing the module myself but will retain the old one. Anytime the entry or exit points on a vehicle open randomly cannot be a safe condition. The dealer charges $130 for any inspection or diagnostic so no I am not payin... Read more
Incident date: Jan 1, 2021
White pearl paint peeling off, all over hood, etc
Incident date: Mar 14, 2024
My 07 Xterra has extreme rust in the door jams and rear panels. The rack-n-pinion, power steering system leaks fluid.
Incident date: Mar 15, 2024
This truck has a serious safety issue that FCA is ignoring. The exhaust manifolds/bolts are faulty and leak exhaust gas into the cabin of the vehicle causing all passengers to be subjected to high levels of carbon monoxide and exhaust gases. This poses a serious safety hazard for bother drivers and passengers of all vehicles on the road. The company has been aware of the exhaust manifold issue ... Read more
Incident date: Mar 15, 2024
My 2020 Ford Escape Hybrid SE driver's side door has failed (ripped) spot welds at the door's arm. I simply opened my car door one day, and heard a loud pop. Ever since I simply opened my car door, my door now has constant cracking/popping sounds when I open or close my driver's side door. Due to issues with my door, my driver's side window now does not move up or down. This issue did not have any... Read more
Incident date: Mar 16, 2024
When I pressed the button (lower button near the left side rear seat inside the car) to close the falcon door on left side of the car, The right falcon door accidentally started closing . A person was standing under right falcon door . The door hit the person, injured them and then stopped
1 injured
Incident date: Mar 12, 2024
The right falcon door started closing even though a person was standing right under it. ( the right falcon door was triggered by mistake when we closed the left door). The falcon door hit the person on their upper shoulder, injured them and stopped
1 injured
Incident date: Nov 1, 2023
This relates to Campaign Number 11V244000 We are the original and only owners of the vehicle I originally brought the vehicle in for the recall and they simply sprayed some undercoating in the wheel wells. Less than a month later both strut towers separated from the body of the vehicle while my wife was driving home, she lost steering and could have had a serious or fatal accident. I towed to the ... Read more
Incident date: Mar 16, 2024
I want to file a safety complaint against Ford car company for their vehicle in which I purchased which is a 2008 Ford Fusion SEL for excessive and dangerous rot and rust problem on the frame and suspension and under component which can lead to accidents if one of these components fall apart . I purchased a 2008 Ford fusion SEL in Connecticut which used to be a Massachusetts state government vehic... Read more
Incident date: Dec 21, 2022
Driver door makes a popping noise. It is hard to open, other times hard to close. Does not stay open sometimes and will fling closed, which has hit my arm and shin. Since this started, the window does not roll down all of the way. When it does roll down, it does not roll up.
Incident date: Mar 8, 2024
GMC1500 Sierra pick up truck. Rear tailgate dropped today, 3.15.2024. Weather was rainy, tailgate was up at the start of the trip. Contacted GM Corp and was told this model 1500 was not part of the recall??
FORD
MAVERICK HYBRID
(2023) - STRUCTURE:BODY
Mar 15, 2024
Incident date: Mar 11, 2024
rear subframe severe corrosion and cracking, have pictures of it the corrosion severity, yes available upon inspection. mechanic told me my 2 rear wheels can fall out completely and leave me with no control over the car. the car has been inspected by a certified independent service center. No. and no warning lights and no symptoms just the rear subframe cracking on the verge of falling off
Incident date: Mar 13, 2024
Both front doors have broken spot welds. The driver’s side window will not function properly— it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.
Incident date: Mar 14, 2024
The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.
KIA
SPORTAGE HYBRID
(2024) - STRUCTURE:BODY
Mar 15, 2024
Incident date: Mar 12, 2024
I’ve had issues with the side view mirrors with this vehicle since the day that i took delivery. They were always wobbly. Honda issued a recall on them and the replacement mirrors look like “fun house” mirrors. They are super distorted and make me nauseous looking out of them. This is not an isolated incident. Many people are experiencing issues with the recalled mirrors being distorted. Hon... Read more
Incident date: Jan 1, 2024
2024 Audi Q5, VIN: [XXX] Purchase Date: [XXX] The automatic tailgate has a foot sensing devise to open or close the tailgate. The problem is that when I am loading or unloading from the luggage area, my foot sometimes activates the sensor and the tailgate tries to close on top of me. I have not been injured yet, but it takes a significant force to overpower the tailgate and st... Read more
Incident date: Nov 20, 2023
We noticed our pin box on our GD started moving when we hitch up. The wall inside the bedroom is showing wear from movement, the trim around the upper deck came apart multiple times, the flooring inside the bedroom had a hole in it from the bed gouging into it. When hitching up the wall is bulging out on driver side just off of the slide corner. Our slide stopped working and there are Gibs inside ... Read more
Incident date: Mar 1, 2024
Sunroof exploded at highway speed glass was contained by interior fabric. Sounded like tire or gun shot . Was able to stop but frightened. Took to dealer and left it. Car has less than 3500 miles on it.
Incident date: Feb 27, 2024
Hi, i had the recall preventive performed by toyota for rusting and corrosion of the frame. Now, the vehicle is rusting throughout the frame and is very very unsafe to drive. TOYOTA is claiming that it was a program and not a recall and had no documentation to prove. Toyota performed the recall and now the frame is still at risk to crack and very unsafe.
FORD
F-150 LIGHTNING BEV
(2022) - STRUCTURE:BODY
Mar 14, 2024
Incident date: Mar 8, 2024
I took my car to the mechanic for some routine maintenance and they called to tell me they discovered that the rear subframe is completely corroded. They say the car is not safe to drive, as it could come apart at any moment, and it will cost so much to repair (current estimate is $8000 and still climbing!) that it may be better for me to buy a new car (which I cannot afford). The mechanic expre... Read more
FOREST RIVER
ROCKWOOD
(2022) - STRUCTURE:BODY
Mar 14, 2024
Incident date: Mar 14, 2024
My wife and I were traveling down SR74 mp 12 and rear ended a cow at 68 miles per hour. The airbags did not deploy from impact and yet the car is totaled the hood started through the safety glass of the windshield.
Crash
2 injured
Incident date: Aug 15, 2022
Water got inside of door causing damage to door, vehicle was previously repair via 57J3 service bulletin to prevent said damage but i believe repairs were made to late to prevent said issue i believe will eventually cause door to prematurely rust and create a hole in a 2022 model year vehicle Local dealerships will not repair as they state it was cause by road damage which doesn’t make sense as... Read more
Incident date: Mar 14, 2024
Recall has been out for 6 months still no remedy. Manufacturer Recall Number 23TB12 NHTSA Recall Number 23V720 Can't sell vehicle with open recall, and need to sell.
Incident date: Mar 8, 2024
Cracked or Broken Spot Welds in the Left Front Door At the Check Arm Attachment Points in the Door Assembly - [XXX] - Available for inspection upon request. The door will not open without creating a loud crunching sound, requiring the passenger to squeeze out before the check point. Check points are inoperative. The window often malfunctions. There was no warning. I found the problem by searchi... Read more
Incident date: Mar 14, 2024
Rear sliding glass on 19’ + model silverados. Water has entered into the cabin specifically to the left back passenger side. My vehicle to include multiple other people across the nation have been effected by this also. Specifically to mine, water has entered and stained the interior cabin panel. This is a safety/health concern to people experiencing this as it can cause asthmatic individuals an... Read more
MERCEDES-BENZ
GLC 300
(2018) - STRUCTURE:BODY
Mar 14, 2024
Incident date: Feb 15, 2024
The exact issue as described in [XXX] which indicates is for Chrysler Town and Countries manufactured between [XXX], is occurring in my Chrysler Town and Country manufactured in [XXX]. This issue should be covered, as it is under this prior bulletin. This issue has been ongoing for some time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
LAND ROVER
RANGE ROVER
(2018) - STRUCTURE:BODY
Mar 13, 2024
Incident date: May 1, 2023
I was driving and my truck started drifting and I felt like I was losing control. Could of caused a very serious and dangerous accident - scared me to death, had just bought this Nissan, and love the brand. Had great tires and brakes just completely done. Brought it to my mechanic and he put it up on the hoist. Frame almost completely rusted out and through in many spots. They were surprised ... Read more
Incident date: Mar 13, 2024
Unknown, brakes Wheels & suspension
Incident date: Oct 19, 2023
There is a water leak from the dash mirror that has not been repaired by the dealership 4 times that has been taken for the same issue. When it is raining, and vehicle is moving the water comes out of the mirror area and prevent a clear visibility in the traffic. It may damage the electrical connection that run by this area or and produces a metal corruption...
MINI
COOPER COUNTRYMAN
(2012) - STRUCTURE:BODY
Mar 13, 2024
Incident date: Mar 4, 2024
Was getting into the car. As we closed the doors, we heard the sunroof shatter. the edges of the broken glass were pushed up as if the air pressure inside the car broke the glass. If the inside cover was open, we would have been showered in glass. The manufacturer inspected and replaced the glass.
Incident date: Mar 10, 2024
At first brakes were making noise so I went to replace them after getting parts and I noticed that the brake pedal went to the floor I was able to get it on concrete pad but when I jacked it up I say big chunks of rust falling when I looked under car rear axle subframe was pretty much gone after I say that I decided to order the replacement subframe but when it come in and I was getting ready to d... Read more
Incident date: Jan 24, 2024
pearl white paint peeling off with less than 100k miles.
Incident date: Jan 1, 2023
The keyless entry keypad - driver sides B-Pillar front door’s trim panel came loose while driving on I-95 today (approximately 70 mph). It was not apparently loose before this event. It dislodged and hit the rear passenger window. This is a safety issue because, were the window down, it would have hit a child passenger. Additionally, with the force that was exerted on the window, breaking the ... Read more
Incident date: Mar 12, 2024
I purchased this truck in 2022 from a Car lot. everything seemed to be ok when we bought it. we have since put less then 7000 miles on it and we took it in for a check up when our mechanic found that the frame is totally rusted out. we contacted the chevy dealership about a frame repair and were told it would need a brand new frame that would cost between $7,000-$10,00 to get it fixed and a 6 mont... Read more
Incident date: Mar 12, 2024
2006 Honda Pilot Subframe rust which is causing the subframe to pull away from the body of the vehicle. Known issue with a patch kit, but no dealership or auto body shop willing to fix it. Honda has recalled the Ridgeline and CRV for the same issue, but not the Honda Pilot. Vehicle is in perfect running condition except for this design flaw. Would like to get it repaired instead of junking a perfe... Read more