Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Mar 19, 2026
Both power sliding doors are malfunctioning, with the left side being critical. The dashboard intermittently flashes "Door Open" and "Left Sliding Door Problem" warnings during travel, regardless of speed or road conditions (highway, low-speed, and cornering). A certified Honda technician (Case #16203079) confirmed DTC B2037 is stored for the left sliding door ratchet switch. The diagnostic report... Read more
Incident date: Apr 3, 2026
The front moonroof scattered suddenly while driving about 45 mph. No outside impact or other damage. The rear moonroof is in perfect shape. The car has 26,721 miles.
Incident date: Mar 3, 2026
The moonroof is available for immediate inspection. Rudolph Honda in El Paso, Texas, refused to inspect it despite the severity of the incident. The glass shattered directly above my head while driving, creating an extreme risk of a major crash, permanent eye injury, or even death. This is not an isolated event—there are numerous reported cases of this vehicle’s moonroof spontaneously breaking... Read more
Incident date: Apr 23, 2025
On April 23, 2025, at approximately 8:15 PM, I activated Tesla's Smart Summon feature to retrieve my vehicle from a parking spot. While operating autonomously under Smart Summon, the vehicle failed to detect a pole in the parking area and drove into it, causing approximately $11,000 in damage to the vehicle. I was not inside or manually controlling the vehicle at the time. The vehicle's autonomous... Read more
Crash
Incident date: Oct 1, 2024
White paint is peeling off roof and back hatch. Had been washing car at automatic car wash and noticed edges were all chipping. Stopped wash in car as afraid it would get worse. Just hand washed the roof and now the whole roof is peeling chipping. This has been occurring for over a year. When I bought the car there was a spot on the hood without paint. They repaired it. Didn’t realize the whol... Read more
Incident date: Nov 7, 2025
While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and wa... Read more
Incident date: Mar 27, 2026
The passenger side floor is soaking wet every time it rains. Google says this is a defect with the windshield cowl, which other owners say is a common problem. Our safety is at risk with potential for mold, rust, and water intrusion into the electrical system. The truck is going to the dealership on Monday to have this issue addressed. It has been reproduced every time it rains. It has not be... Read more
Incident date: Apr 2, 2026
While driving in the freeway a loud noise came from the outside of the car, I was concerned but no way to pull over safely, the noise was getting louder and thats when I was the pillar of driver side swinging all over the windshield, I was able to lower the window and grab it. I hate to think how much damage it would have caused if it hit a car, this is the second time this has happen now I'm miss... Read more
Incident date: Feb 16, 2026
1) Yes, upon opening the falcon door there is water flooding down 2) Yes 3) Yes 4) No
Incident date: Jan 20, 2026
On January 21, 2026 i was involved in a car accident with a tractor in which the tractor collided with my passenger front side of my car causing me to slide into corn field causing the total destruction of my vehicle. None of my airbags deployed. There were no warning lamps or indicators from the vehicle showing a fault prior to the accident. The vehicle has been inspected by the insurance adjusto... Read more
Crash
1 injured
Incident date: Dec 1, 2025
Driver side door will not open from the outside. Handle no longer operates.
FORD
EXPEDITION
(2020) — STRUCTURE:BODY
Apr 2, 2026
Incident date: Dec 1, 2025
The power liftgate system appears to be malfunctioning. The vehicle intermittently displays a warning that the liftgate is open when it is fully closed and secured. When this occurs, the liftgate will not open using the exterior handle, interior button, or key fob. Additionally, the false “liftgate open” alert triggers the vehicle’s alarm system to activate unexpectedly without any attempt t... Read more
Incident date: Apr 2, 2026
Vehicle contains traces of cychlorphine, labeled as "POLICE," facilitates criminal activity impersonation of a police officer, seller has actual knowledge and can be liable under color of law upon purchase agreement. Safety risk for buyer, and the general public for false police pretenses, harassment, and actual police scrutiny. Vehicle has open recall.
Incident date: Apr 2, 2026
I was driving down Highway 16 in Texas between Fredericksburg and Kerrville when I heard a very loud noise and the panoramic window on my vehicle exploded. There were not any objects that came in contact with the window to cause it to break. Fortunately, the sunroof was closed and the inside cover was in the closed position so that glass did not cover me or the interior of the vehicle. This was... Read more
JEEP
GRAND WAGONEER
(2022) — STRUCTURE:BODY
Apr 2, 2026
Incident date: Feb 4, 2026
The upper trim on the rear passenger window came off unexpectedly, which could have caused a safety hazard if it hit another car or a person.
Incident date: Apr 2, 2026
Insignias on motor vehicle labeled as "POLICE" facilitates false impersonation of a police officer and/ perception of false pretenses. Seller has actual knowledge and can be punished under color of law upon a purchase agreement.
Incident date: Feb 26, 2026
Water intrusion occurred inside the vehicle, resulting in extensive mold contamination throughout the interior, including the seats, front and rear carpets, and a child’s car seat. The source of the water intrusion has not been identified. The vehicle was taken to an authorized Subaru retailer, which confirmed in writing that water was present inside the vehicle and that mold was covering inter... Read more
Incident date: Apr 2, 2026
I WAS TOLD WAY BACK WHEN THAT DOOR LATCHES HAD A DEFECT. THAT THERE WAS A RECALL. COLONIAL FORD OF DANBURY CT AVOIDED DOING THE COMPLETE RECALLS. SUCH IS SO THAT I PAID OUT OF POCKET A TRANSMISSION REBUILD AND TOOK FORD 2 YEARS TO REEMBURSE ME THE COST. BUT THE DOOR LATCH RECALL WAS STILL IN EFFECT. IT TURNS OUT THAT IM GETTING A DOOR OPEN WARNING ON DASH WHILE DOORS ARE CLOSED. THIS WAS A DEFECT... Read more
Incident date: Mar 7, 2026
I am having continual failures of the electronic door lock/linkage that causes the door to no open from either the interior or exterior of the vehicle. The door latch has been replaced twice on the driver door, once on the rear driver side, the passenger rear is going to be replaced this week, and the passenger front is starting to make a similar noise that the others have made before failing. In ... Read more
Incident date: Apr 1, 2026
Incident Summary: On April 1, 2026, while operating a 2025 Tesla Model Y at highway speeds (approx. 65-70 MPH), the front hood (frunk) spontaneously unlatched, flipped upward, and struck the windshield. The impact completely shattered the windshield, obstructed 100% of forward visibility, and caused structural damage to the hood and hinges. I was able to safely navigate to the shoulder by relying ... Read more
Incident date: Mar 30, 2026
The contact owns a 2025 Rivian R1T. The contact stated that while driving approximately 50 MPH on a local road, the driver’s side charging port door detached from the vehicle. No warning light was illuminated. The vehicle was taken to a local service center but was not repaired. The manufacturer was notified of the failure. The failure mileage was 800.
Incident date: Mar 3, 2026
several recalls but dealer my did not have any
Incident date: Apr 1, 2026
Ford has issued two recalls on my vehicle that have not been remedied in a timely manner. The A pillar recall on my 2016 Ford Explorer was issued on November 19, 2024. That replacement part has not been made available more than 16 months after the initial recall. The B pillar recall on my 2016 Ford Explorer was issued in May of 2025, nearly one year ago and that replacement part has also not be... Read more
Incident date: Mar 31, 2026
The passenger-side doors do not latch properly and may open after closing. This creates a safety risk while driving. The issue occurs continually and has worsened over time. Vehicle has approximately 106,265 miles. this causes the auto door locks no to work.
Incident date: Jan 10, 2024
UNKNOWN The frame and wall of the RV seem to be separating. This is called frame flex in the industry. We are having the RV inspected to be sure. If this is confirmed it could put the passengers and others on the highway at risk. There were no warnings with the exception of physical seeing the damage before a professional inspection was done.
Incident date: Mar 1, 2024
Vehicle was dormant overnight and caught fire. Battery disintegrated and fire tore across the entire engine compartment and front end. Fire department conducted investigation and determined mechanical failure. Showed no signs of issue before hand was driven shortly the night before to move parking spots.
Fire
Incident date: Jan 6, 2026
While driving on the highway with the panoramic sunroof open, the glass suddenly shattered, sounding like a gunshot or an explosion. Shards of glass flew into the vehicle and rained down on me, creating a very hazardous driving situation. I did not observe any foreign object that could have caused the sunroof to break.
1 injured
POLESTAR
POLESTAR 2
(2024) — STRUCTURE:BODY
Mar 31, 2026
Incident date: Mar 29, 2026
I purchased a certified preowned vehicle from Fowler Toyota in [XXX] , and after complaining multiple times about my engine being too loud, a musty smell in my trunk, the attempting to clean my trunk and me pointing out rust spots in the trunk and the smell returning multiple times, and a sulfur smell that continued to get worse month after month, they finally listened to me the 3rd week of Novemb... Read more
Incident date: Jan 1, 2025
The vehicle was at the dealer for a loud noise on the hinge area of the driver side door. I was contacted by the dealer and told That the door has cracked spot welds and needs to be replaced. The dealer contacted Ford and for opening offered to pay for a portion of the repair leaving me with over $1000 dollars out of pocket.This is a common problem with this vehicle and the Ford escape see Ford TS... Read more
MERCEDES-BENZ
GLE 450 4MATIC
(2026) — STRUCTURE:BODY
Mar 31, 2026
Incident date: Dec 17, 2025
I was driving around the city at about 25mph and the hood flew open, almost entirely blocking my view out the front of the car. I was able to pull off into a parking lot and reclose the hood and get home. A couple of days later, I set out on a longer road trip and I carefully checked that the hood was closed securely, even texting my partner about it when I checked. 3 or 4 hours into the drive, wh... Read more
Incident date: Mar 6, 2026
The front upper grille broke off and detached at highway speeds. The grille impacted the hood, causing a scratch and dent and became a road hazard and has the potential to cause an accident. This is the same failure reported in NHTSA Campaign Number: 25V-060 that only covers 2022 model years. Research online indicates failures in 2022, 2023 and 2024 vehicles. GMC to date will not warranty or recal... Read more
Incident date: Mar 23, 2026
Roof and pillar paint peeling
VOLKSWAGEN
TIGUAN
(2022) — STRUCTURE:BODY
Mar 31, 2026
Incident date: Apr 1, 2025
Electronic truck tail gate opened while driving after washing vehicle. The tailgate button on the FOB or inside the cabin were not pressed.
JEEP
GRAND CHEROKEE
(2013) — STRUCTURE:BODY
Mar 31, 2026
Incident date: Mar 6, 2026
The rear impact bar is completely disintegrated and is falling off of the subframe due to extreme rust. There is either no or very little amount of rust on the entirety of the rest of the vehicle. The impact bar is either manufactured with incorrect materials or is otherwise defective. The impact absorber is attached to the impact bar and due to the integrity of the impact bar being destroyed, t... Read more
Incident date: Feb 1, 2023
Driver side rear door handle broke off!
Incident date: Mar 31, 2026
I am reporting a serious safety incident involving a 2023 Tesla Model 3. On March 29 at approximately 5:00 PM, while driving on the freeway at about 65 mph, the right-side passenger door suddenly opened while the vehicle was in motion. The door had been fully closed and latched prior to driving. There was no impact, obstruction, or warning indicating that the door was not secure. The opening occur... Read more
Incident date: Mar 2, 2026
While driving under normal conditions, a front grille trim component detached from my vehicle without any impact or external cause. The piece became airborne and struck my windshield, creating an immediate safety hazard and risk of loss of control. There was no prior damage or warning. This represents a failure of a vehicle component under normal operation and indicates a defect in materials, des... Read more
VOLKSWAGEN
JETTA
(2019) — STRUCTURE:BODY
Mar 30, 2026
Incident date: Feb 1, 2026
I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditions, my new 2024 RX 350’s AC condenser was punctured by small road debris, causing a refrigerant leak and loss of air conditioning. The condenser is located directly behind the f... Read more
Incident date: Mar 30, 2026
I am reporting multiple safety-related issues involving my 2016 Chrysler 200 S. On 02/06/2024, after an oil change at a dealership, the underbody skid plate bolts were not reinstalled. While driving, the skid plate fell and I lost control of the vehicle, creating a serious safety hazard. No warning indicators were present prior to this failure. The issue was identified immediately after leaving th... Read more
GMC
SIERRA 1500
(2019) — STRUCTURE:BODY
Mar 30, 2026
Incident date: Mar 30, 2026
The motorcycle has developed corrosion and rust on all bolts and exposed metal. There is rust and corrosion coming through the paint and powder coat, including on the frame in the recesses and bolt holes where the frame is bolted together; threads inside the frame where foot pegs and floor boards and accessories are installed; the shock mounts. I called Indian/Polaris about the issues and was to... Read more
JEEP
GRAND CHEROKEE
(2022) — STRUCTURE:BODY
Mar 30, 2026
Incident date: Aug 29, 2025
The power liftgate on my 2024 Toyota Sequoia intermittently fails to close using the automatic function. When pressing the close button (either on the liftgate or key fob), the system beeps twice and does not initiate closing, requiring manual force to shut the liftgate. Additionally, the pinch sensor appears to malfunction, falsely detecting an obstruction when none is present. This creates an i... Read more
Incident date: Feb 4, 2026
The a-pillar applique trim, which borders the left and right side of the front windshield of my 2019 Ford Explorer has been under recall since January 2024. I've taken it to Bill Utter Ford in Denton, Texas, on four separate occasions to ask for it to be repaired. Generally stated, every six months since the recall. They tell me its too bad, there are np arts to repair it. Question, how can you al... Read more
1 injured
Incident date: Mar 19, 2026
Passenger's side A-pillar molding flew off while driving.
Incident date: Jul 20, 2025
The B post on the driver side flew off while driving. This is has been an ongoing issue. Ford has fixed them before and they keep causing issues on both the driver and passenger side. The exterior panel does not stay connected to the truck. It flew off at highway speeds, causing the air and rear tailgate to malfunction after it pulled a wire out. This is a huge safety issue ford refuses to acknowl... Read more
Incident date: Mar 16, 2026
RE: The Power Liftgate Module Malfunction Approximately 45 days ago I began to see water build up inside the well where the liftgate locks. After seeing this twice - after it rained - I was at the dealership for an oil change and asked them to take a look. After review they suspected water intrusion, as there was a recall but not specifically on my VIN. Dealership indicated water tests were need... Read more
Incident date: Mar 10, 2026
Driver’s side front window shattered seemingly spontaneously. Car was locked and parked overnight and found in morning with shattered window. No other signs of damage to car, no rock found next to car/window. Took to nearest toyota dealership who did take pictures and told me they would file a report.
JEEP
GRAND CHEROKEE
(2023) — STRUCTURE:BODY
Mar 30, 2026
Incident date: Jul 31, 2024
Doors open while driving , happened 4 times in the last month . Back right door and drivers door 2 occasions on both doors . On line it says all Lincoln Continentals from 2017 2018 and 2019 were recalled and there telling me mine is not on the recall . This is a very dangerous situation this is my wives car and she does not like driving it anymore .
CHEVROLET
TRAILBLAZER
(2021) — STRUCTURE:BODY
Mar 30, 2026
Incident date: Dec 19, 2025
I am not comfortable with this recall. Having a door fall off while driving is not acceptable. The dealer is totally overwhelmed. The earliest they can take the car in is in 3 weeks and then in the past it took them 1 month to look at the car. I am totally done with this car
Incident date: Feb 27, 2026
The dealer can't take my car in for service for at least 3 weeks even though the vehicle is not safe to drive.
Incident date: Mar 30, 2025
Driving on sunny day, the fixed roof glass located between the windshield and sunroof exploded across the entire width of the glass insert with a very distracting noise.