Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
Incident date: Jun 8, 2026
I know there is a recall for my 2020 Highlander. My VIN isn't listed. The front bumper is coming off and can't be pushed back in.
Incident date: Jul 3, 2026
2015 Hyundai Veloster Turbo (original owner). The vehicle has three severe safety defects: TRUNK/HATCH LATCH FAILURE: The hatchback lift support/latch fails, refusing to stay open. It unexpectedly fell, which has caused repeated, severe impacts to my head and neck, resulting in an injury requiring surgery. I must manually prop it open with a mini ball to load cargo. ENGINE & TURBO FAILURE / OIL ... Read more
Incident date: Dec 10, 2024
My car is a 2019 not 2020 and white not gray. The gas gauge doesn’t read pressure and drops by 1/4 up or down. I don’t have all the features which were supposed to be on the car. The rear door doesn’t close. I have ice inside my front windshield in the winter. I took the car back immediately. They refused to change the vehicle to the gray trax within the 48 hours. They sold me the car in the... Read more
Incident date: May 4, 2026
My right headlight stopped working, even after replacing bulb several times. The exterior paint is chipping from different areas. The middle seat seatbelts middle and behind driver keep getting stuck, they will not retract. My vehicle is only 4 years old it started with the headlight issue within 2 years. Now the seatbelts and paint, this vehicle has been a pain.
Incident date: May 12, 2023
Mother single , sole support 4 babies and going through divorce needed a vehicle right away . Carvana rated this car 94 after its 150 pt inspection . It was noted that it was in an accident. Driving the babies on interstate the Pilar flew off, later on still on interstate , ck engine light came on, then steering warning, brake warning and sudden loss of speed . Car would not accelerate beyond 40 ... Read more
Incident date: Jun 26, 2026
Sunroof glass exploded without warning while driving at highway speed. Glass shards poured throughout the vehicle including on the driver, potentially putting the vehicle and other vehicles in danger.
Incident date: May 17, 2026
I am reporting two separate safety-related failures on this low-mileage vehicle. The first occurred at 2,431 miles while driving on the highway. The vehicle suddenly lost propulsion and coasted with no throttle response, and multiple warning lights and messages appeared simultaneously, including braking, electronic parking brake, and driver-assistance warnings. A sudden, unexpected loss of power a... Read more
Incident date: May 11, 2026
My driver window won’t stay up once it gets to the top it goes back down. The underbody is starting to detach. It is shifting hard and makes a loud noise. Worse at low speeds and applying brakes . The tire pressure sensors all went out at one time
Incident date: Jun 6, 2026
I reported this issue to insurance. The facts are that when I was watching a family member’s toddler, I went to my vehicle to grab a stack of papers. While holding her, I reached in and grabbed the papers sitting directly on the back seat of the coupe vehicle (I.e., easy to reach). Upon grabbing the papers in one hand and holding her on my left hip, I shut the drivers side door and began walki... Read more
Incident date: Sep 6, 2025
A vehicle diagnostic scan dated 04/15/2026 showed electrical communication faults involving vehicle control modules. The scan showed U014100, described as “Lost Communication With Body Control Module ‘A’,” with status listed as passive/sporadic. The scan also showed U112100, described as “Data bus message missing,” with status listed as active/static. This is being reported as a safet... Read more
HARLEY-DAVIDSON
FLTRX
(2024) - STRUCTURE:BODY
Jul 2, 2026
Incident date: Jun 27, 2026
The vehicle has a recurring interior rattle / loose-trim concern involving interior panels, trim, speaker/subwoofer area, rear shelf, dashboard area, or related mounting components. The noise is not merely a comfort concern if it is caused by a loose component, fastener, grille, panel, or speaker housing that may move, worsen, detach, or distract the driver. This is being reported as a safety con... Read more
Incident date: Aug 27, 2024
The fuel filler door/gas door intermittently fails to open, preventing normal access to the fuel filler area. This appears to involve the fuel door latch, release mechanism, lock actuator, body component, electrical control, or related wiring/module issue. This is being reported as a safety concern because inability to open the fuel door can prevent refueling when fuel is low. If the vehicle cann... Read more
Incident date: Jun 30, 2026
The back hatch of the car has issues closing regularly. Nearly half of the time you push the button to shut the back hatch when it is open it will not close and has to be shut manually. Typically, it shuts an inch or two and then beeps at you and when you push the button again nothing happens but beeping. This is an issue because it is very difficult to close. Even as a 6' 200+ lb man who does str... Read more
Incident date: Jun 30, 2026
The sunroof has a recurring mechanical/electrical malfunction. During operation, the sunroof binds and makes a loud popping or cracking noise, and the rubber seal became torn or damaged. This suggests a possible track, guide, cable, motor, regulator, frame, seal, or alignment failure. This is being reported as a safety concern because a binding or popping sunroof can distract the driver, allow wa... Read more
TOYOTA
HIGHLANDER
(2021) - STRUCTURE:BODY
Jul 1, 2026
Incident date: Nov 1, 2025
Visible wiring has become exposed in the windshield/A-pillar area. There is no airbag/SRS warning light at this time, and I am not able to determine from visual inspection whether the exposed wiring is related to the restraint system. However, this is a safety-sensitive area because it can contain or route electrical wiring near trim, sensors, and safety-system areas. Exposed or unsecured wiring i... Read more
Incident date: Jun 30, 2026
Sunroof issue with the air dam that lifts up when the sunroof opens breaks off and throws the the sunroof off track so your stuck with it open or it breaks the track or glass
Incident date: May 15, 2026
The front grille/hood trim flew off driving down the highway. No, it is not available the cheap plastic shattered. My safety was put at risk b/c parts are flying off the truck that should never. More importantly other people's safety is put at risk b/c a long SHARP plastic piece is flying off a large truck driving down the highway!! Yes, Glenn Polk has seen the damage and can confirm. No, no one e... Read more
Incident date: Jun 30, 2026
While driving, a strong wind blew and flipped up the black hood insert of Hummer EV truck. It can cause severe damage to the windshield and harm the driver and front passenger.
Incident date: Jun 7, 2002
The cabin pressure vents, located at the rear of the cab below the rear window on the body frame have failed. The seal on the exterior of the vents has dry rotted. This has caused an extensive amount of water intrusion that is undetectable until it has been present long enough to cause mildew issues. Being that water enters below the vehicle carpet and padding you cannot see it, your first warning... Read more
Incident date: Jun 29, 2026
I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse array box went out nothing on the door panel works the doors won... Read more
Incident date: Jul 7, 2025
2021 Camry with 29,000 miles panoramic roof is stuck in the vent position. Took it to two different automotive shops and was told they could not close the vent. The concern was too much pressure on the glass could cause it to shatter if they forced it to close. The recommended repair was to replace the entire sunroof assembly. A private auto garage quoted almost $15,000 to repair. Toyota conf... Read more
Incident date: Feb 10, 2026
THERE IS DELAMINATION HAPPENING ON THE HOOD AND ROOF OF MY CAR AND IS PUTTING THE INTEGRITY OF THE CAR AT RISK WITH BARE METAL BEING EXPOSED TO THE ELEMENTS THUS CAUSING RUST AND BREAK DOWN OF THE STRUCTURE OF THE VEHICLE.
Incident date: Jun 30, 2026
The customer purchased a vehicle from Metro Motors on May 8, 2026, after visiting the dealership three times and speaking with multiple sales representatives. During each visit, the customer specifically stated that the vehicle would be used to tow a trailer and repeatedly asked whether it was safe and suitable for towing. The sales staff consistently represented that the vehicle was in good worki... Read more
Incident date: Jun 18, 2026
I am the original owner of 2014 Honda CRV , color of the car is Pearl White, NH-603 PX, right after manufacturing guarantee, paint started to peel, top, back door, complete passenger side. Paint is bubbling and peeling off. I see many same issues on Honda CRV on the road. I believe this is a quality issue and if there is a defected paint, it can be other defective parts too. I called Honda deale... Read more
CHEVROLET
SILVERADO 2500
(2018) - STRUCTURE:BODY
Jun 29, 2026
Incident date: Jun 14, 2026
I have a 2019 Honda Accord the paint is completely chipping off and the clear coat on the roof and the hood is completely gone they had a recall on the white models doing the same thing I have the midnight pearl blue color the car is 7 years old I haven't even had it 5 years take very well care of it brought it to the Honda dealership in Palm harbor Florida the service manager Jared sent me over ... Read more
Incident date: Jun 9, 2026
Keyless entry pad/trim falling off
Incident date: Jun 28, 2026
All the door locks and actuators/latches are failing. Hyundai claims there is no recall for it, and the price for one door repair is $1384... This is a safety issue since the passenger in the rear seat could not get out in an emergency!
Incident date: Dec 25, 2025
My wife had a collission on June 25th at 2 30PM CST while she was parking her vehicle in her office parking spot. The car suddenty sped and hit a tree. We suspect it be a misfire in Tesla.
Crash
1 injured
Incident date: Jun 28, 2026
I was driving down the highway and the front Upper Grille Deflector flew off while at highway speeds. Due to the nature of being on a highly congested bridge, the grill piece flying off could've seriously injured not only myself, but other motorist around me. There is currently a GM recall (N242490120) out however, it only affects the 2022 model trucks. This makes no sense as this issue has been r... Read more
Incident date: Jun 28, 2026
On Saturday, [XXX] at around [XXX] going west on [XXX] toward [XXX] stopped at the intersection of [XXX]. While driving my 2022 Tesla Model Y, Performance, I was stopped at a red light. When the light turned green and I began accelerating normally through the intersection, both passenger-side doors unexpectedly unlatched at the same time. The windows on both passenger doors lowered slightly, and t... Read more
Incident date: Jun 22, 2026
There is a water leak in the rear passenger compartment of my vehicle. Unsure where water is coming from. Continued leaking poses a risk to my safety as I may be exposed to black mold as well as anyone else who is riding in my vehicle. The problem hasn’t been addressed by the dealer yet but this is a known issue. At this point I have spoken with a representative from the service department at th... Read more
Incident date: Jun 24, 2026
The paint (white orchid pearl) is peeling down to the metal on three of the doors. I did have a spot on the roof repaired during the extended 7 year warranty. But this current problem happened after the warranty expired.
Incident date: Jun 25, 2026
Tesla Full Self-Driving (FSD) — control handover protocol. Vehicle is available for inspection upon request. WHAT HAPPENED: On June 25, 2026 at approximately 4:17 PM, the vehicle was operating under Full Self-Driving (FSD) navigating into a residential driveway. The driver pressed the gas pedal to take manual control. At the exact moment FSD transferred control, vehicle telemetry confirms the st... Read more
Crash
ACURA
MDX TYPE S
(2024) - STRUCTURE:BODY
Jun 27, 2026
Incident date: Jun 30, 2025
Brand-new 2026 VW Taos purchased Nov 28, 2025. Within 6 days (Dec 4), both front doors became severely misaligned and detached from proper positioning. Visually, the body line from the rear doors is completely uneven.The vehicle had 5 repair attempts for this issue. Four attempts at Volkswagen Cypress between December and January. They made temporary adjustments, but the doors misaligned again on ... Read more
VOLKSWAGEN
TAOS
(2026) - STRUCTURE:BODY
Jun 27, 2026
Incident date: Dec 4, 2025
The grill deflector near the hood flew off on the highway … took it to the dealership and they only have a recall for the Chrome 22 gmc sierra grill deflector for the same issue but not the elevation black ..no Warning lamps or lights it flew out of know where no warranty to cover it
Incident date: Apr 23, 2026
The vehicle's rear structural Giga Casting sustained severe structural failure, exhibiting two distinct cracks following an impact. The vehicle and the damaged casting are fully available for inspection upon request at my current location/service center. The safety risk is extreme. The Giga Casting is a core load-bearing structural component of the vehicle. Cracking in this area severely compromis... Read more
Incident date: Jun 27, 2026
Water entered rear panel causing tailgate control module to get wet and stop working. This caused my tailgate to have no power and unable to close due to the latch being stuck in a closed position. Door was open unable to latch closed while I had to drive the vehicle to a mechanic.
Incident date: Apr 14, 2026
My understanding is that my vehicle went in for the frame issue. However on both the driver and passenger sides the frame is literally disintegrating. The metal is falling apart in solid chunks, not flakes actual chunks ⅜" x 2" x 3"! This is taking place in the exact same locations on each side. Just aft of the front suspension cross frame and in front of the transmission/transfer case cross sup... Read more
Incident date: Jun 26, 2026
I was driving and the rear tire and suspension broke looked it's completely rotted out
Incident date: May 31, 2026
Bezel flew off on highway. Subsequently, dealer service had to replace both the bezel and grill bc of how it was attached. For some reason the vin was not included in a recall of 70K trucks that were same year make and model as mine. I would like to be included in the recall.
GMC
SIERRA 2500
(2021) - STRUCTURE:BODY
Jun 26, 2026
Incident date: Dec 16, 2025
Ford has issued a recall for 2021- Jan 2022 hard tops. Mine is a June 2022 with the same issues but not listed in the recall. This has been a known issue for the life span of the Bronco.
GMC
SIERRA 1500
(2025) - STRUCTURE:BODY
Jun 26, 2026
Incident date: Jun 1, 2026
The exterior paint on my 2016 Kia Sorento (Snow White Pearl, paint code SWP) is peeling off in large chunks across multiple panels. The clear coat is delaminating and lifting in sheets from the surface, exposing bare metal underneath which is now actively rusting. This is consistent with a known defect documented in hundreds of complaints about 2013-2016 Kia Sorentos in Snow White Pearl (SWP). I h... Read more
Incident date: Jun 26, 2026
Rear passenger door latch failure on my brand-new 2027 Kia Telluride Hybrid. The vehicle has had this issue since the moment we drove it off the lot. The rear door opens, but the latch mechanism does not properly reset or disengage, so the door will not close and securely latch. This is a serious safety defect, not a minor inconvenience. A rear passenger door that cannot reliably close and stay la... Read more
Incident date: Dec 1, 2025
On June 23, 2026 around 3:30pm, we were driving 70 mph on an interstate (I40) and the panoramic sunroof spontaneously shattered on our BMW X3. We were not struck by anything and there was no inclement weather or extreme heat. The sunshade was pulled so we were not hit by the glass, but we were very much in danger. My baby was in the backseat and he would have had glass all over him. We had to ... Read more
Incident date: May 19, 2026
Took FJ in for an inspection and was informed the frame was rusted to the point it could not pass inspection.
Incident date: Jun 1, 2025
The front bumper clips are not suffient ti keep the bumper up on the front of the car and it keeps falling down shortly after being reconnected. I do worry about it falling off completely and unsure if it will or wont.
TOYOTA
HIGHLANDER
(2021) - STRUCTURE:BODY
Jun 25, 2026
Incident date: Jun 24, 2026
The paint on my car has been chipping nonstop and I have called Honda multiple times about the issue and they will not correct nor acknowledge the problem. This issue has been occurring before 2025, it got even worse in 2025
Incident date: Jun 22, 2026
Hood and roof of Suburban has discolored and lost its shine coat. The door and panels are fine
Incident date: Jun 20, 2026
There was an intersection, I hit a car head on and no airbags went off
Crash
1 injured