Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,040 complaints — component: STRUCTURE:BODY
Incident date: Apr 8, 2026
After several decades of producing the JK model Wrangler, Jeep transitioned to a JL model midyear 2018. There are essentially two distinct 2018 Jeep Wrangler models. Jeep (Stellantis) has accepted responsibility for a safety defect for the JL model years 2019 through current. This recognized defect affects heavy corrosion on the hinges for the doors which creates an extreme safety concern. My... Read more
TOYOTA
HIGHLANDER
(2021) — STRUCTURE:BODY
Apr 10, 2026
Incident date: Sep 23, 2024
Rear lift gate doesn't fully open or close sometimes. I have to manually assist in opening or closing after trying the key fob, inside push button and rear switch above the license plate. I have attempted to reset the height adjustment thinking it would fix it, with no success. I have made sure that the gasket is in place, lubricated the struts and tried opening a closing with the car running and ... Read more
Incident date: Mar 21, 2024
1. Component: Bus 15 - Right front outrigger. Yes it is available for inspection 2. Safety: Outrigger cracked creating insufficient support of the school bus body 3. We were told it was not covered under warranty and no recalls have been generated and therefore paid for the first repair through Wolfington Body Co. Inc. Their repair did not hold and it came apart and on 8/7/2024 it was repaired... Read more
Incident date: Apr 7, 2026
The shark fin antenna cover became loose. The antenna then fell off at some point while driving. This coming off while driving poses a risk to others on the road as it may have fallen off and hit someone else. The only “warning” it gave was stating the emergency call system failure. When googling I found out what the problem may be from. After looking further there are multiple Chevy traverse ... Read more
Incident date: Apr 4, 2026
On XXXXX, while parked at a campsite approximately two hours from my home, the vehicle displayed an “electrical failure” warning on the dashboard. The vehicle had been parked for less than 20 minutes when this issue occurred. I contacted Hyundai customer support that same evening to report the problem (Case #XXXXXX). On April 4, 2026, the vehicle was towed via Hyundai roadside assistance to Wi... Read more
Crash
Incident date: Aug 28, 2025
We were driving on the highway and the b pillar trim flew off. It did hit another vehicle but didn’t cause any damage. I cannot use my keyless entry and current am driving with duct tape. This happened in August 2025 and I have spoken to local dealership and ford customer service.
Incident date: Mar 18, 2026
Severe corrosion of the rear subframe crossmember on a 2014 Audi Q5 Premium Plus, purchased with 65,464 miles. Two independent inspections in South Carolina confirmed structural failure. Audi of Greenville, an authorized Audi dealership, marked the condition as VERY DANGEROUS on the service invoice and quoted $4,711.52 for subframe replacement. They were unable to perform a wheel alignment due to ... Read more
Incident date: Apr 9, 2026
Hello, I've contacted customer service for Kia America and also, customer service in Puerto Rico since I'm a resident in Puerto Rico, so that I can address the safety recall with number SC303 and also a technical service bulletin with number BOD319. However, customer service advised that they can't pull up my SUV vehicle information with the VIN provided. I'm unable to address the safety recall ... Read more
Incident date: Apr 6, 2026
I have a 2018 odyssey EXL I been getting messages from right sliding door problem and during the drive after 12 or 13 miles was getting sign was saying stop the vehicle and door sign is keep flushing saying right sliding door problem
Incident date: Mar 29, 2026
Center console glossy trim around the gear shift gives off a blinding glare from the sunlight coming through the front windshield. Almost side swiped the adjacent vehicle on my right when blinded. This was noted and photographed after just owning the vehicle for one day. Talked to Toyota Corporate who told me to take it to local dealership. Toyota of Fort Worth said there is nothing they can do an... Read more
Incident date: Apr 7, 2026
car caught on fire in apartment complex over night. whole car was destroyed
Fire
Incident date: Mar 31, 2026
Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they w... Read more
Incident date: Dec 20, 2024
The white paint on my 2016 Honda Civic keeps peeling, which looks bad and is leading to structural rust developing in several areas of my car. Fixing it will be costly, and the paint quality on these vehicles isn't very good, causing frustration for owners. Furthermore, my steering wheel has been sticking for some time, and I've consulted several shops for their thoughts. This also comes with a he... Read more
Incident date: Feb 15, 2026
I own a 2024 Honda HR-V. During the second winter of ownership, the windshield cracked under normal conditions without any known impact, collision, or external force. The vehicle was taken to an authorized Honda dealership for inspection. The dealership did not document any cause of the crack and did not identify any impact damage. Instead, they only provided an estimate for replacement. Despite... Read more
Incident date: Mar 27, 2026
Upon delivery of the vehicle the passenger door would not open from the outside. Multiple vehicle settings were reviewed, and a repair was scheduled to fix the issue.
Incident date: Dec 23, 2022
Tailgate problem since Purchase. Tailgate won't close. Gets stuck open. Dangerous. Known issue. Fixed 3 times at Toyota dealer. Faulty hinge and other real parts problems. Dealer says there is a class action lawsuit about the problem. 1st occurred only during Winters starting 2022. Gas door broken 2023. Water leaking into passenger front door 2022. Also door actuator . Have had to replace fron... Read more
Incident date: Jan 30, 2026
• I experienced trouble with my splash guard being damaged from hanging and scraping the ground about a month after purchasing the vehicle. Also, my hood paint started chipping after a recent cold front experienced in my state earlier this year. Yes it is available for inspection upon request. Regarding the splash guard, not applicable. • It’s was very inconvenient to drive with a portion ... Read more
Incident date: Mar 26, 2026
Tailgate not operational as one of the 5 latch assemblies doesn't know if rear doors are open or closed. If truck has a bed cover it would be impossible to get rear doors open as access would be impossible without destroying the bed cover. I've owned a 2021 & 2020 with this problem covering many production years besides mine. Driving down the road the OPEN SWING GATE indicator starts flashing & ... Read more
Incident date: Mar 20, 2026
Vehicle was parked, engine off, and unattended. An internal electrical fire originated in the overhead/sunroof wiring area. Damage includes melted wiring harness near the sunroof, burned center console, and soot throughout the interior. The fire originated in a constant-power electrical circuit and spread downward into the cabin. There were no aftermarket modifications, no external heat sources, a... Read more
Fire
GMC
SIERRA 1500
(2022) — STRUCTURE:BODY
Apr 7, 2026
Incident date: Apr 3, 2026
Top grill assembly blew off in high winds scratching the windshield and cracking part of it.
GMC
SIERRA 1500
(2023) — STRUCTURE:BODY
Apr 7, 2026
Incident date: Nov 15, 2025
I was just driving and the top chrome part of the grill flew off the truck
Incident date: Jan 1, 2026
The leather dash has "shrunk" so badly and is so distorted that there is no way the passenger airbag would properly inflate in an accident. Porsche tells me that this defect is "cosmetic" and of no consequence to vehicle safety. I do not agree with this position and feel that Porsche should be liable for this defect.
Incident date: Mar 30, 2026
Rear Hatch glass has shattered while the vehicle is unoccupied two times now. Honda said it was inspected and was fine after the first rear glass was replaced and then the same thing happened again. They state they have no recall, just a safety inspection. Service bulletin 24-012. First Date of damage: 12/15/2023 Second Date of Damage: 3/30/2026
MERCEDES BENZ
GLE 350
(2026) — STRUCTURE:BODY
Apr 7, 2026
Incident date: Mar 27, 2026
Pulled on door handle and handle came off the rear driver side door
Incident date: Apr 30, 2025
On this Car the AC drain hose causes unnecessary expedited rust of the subframe as it drips on the subframe where the steering rack and pinion are. this causes that part of the subframe to rust abnormally faster than normal due to the water. The hose whould have been redirected away from the subframe to prevent safety issues.
Incident date: Aug 8, 2025
The front driver door check arm attachment point is compromised. My service representative has over a dozen of these problems. This means there are many more of these issues than you indicate in your NHSTA action number PE23013, July 7, 2023-January 24, 2024 report. My window might or might not go down or up. This is a problem with my allergies and my daughter's asthma when trigger... Read more
Incident date: Mar 31, 2024
White Paint Peeling From Metal Body Panels
Incident date: Dec 19, 2025
The driver-side rear tail lamp on my 2025 Ford F-150 Lightning developed a crack and internal condensation/moisture without a known impact event. The condition was confirmed by a Ford dealer, which recommended replacement of the LH tail lamp assembly. Ford denied warranty coverage and classified the lamp as non-warrantable cracked housing / outside-force damage. My concern is that cracking and moi... Read more
Incident date: Feb 2, 2026
The Clear coat is failing on the roof and the hood causing the paint to fade. Toyota knows about the problem and fails to do anything to rectify the problem. Thousands of customers are being affected by this. You can go onto any vehicle forum out there and there are thousands of pictures of this.
LAND ROVER
RANGE ROVER SPORT
(2014) — STRUCTURE:BODY
Apr 7, 2026
Incident date: Apr 5, 2026
On Easter Sunday, April 5, 2026, while my wife and daughter were driving in downtown [XXX] , the front passenger door spontaneously opened at [XXX] while the vehicle was in motion. This occurred despite the door being properly closed and latched. Fortunately, my daughter was wearing her seatbelt and was not injured, but this incident created a terrifying and life-threatening situation. Due to the... Read more
Incident date: Apr 1, 2026
In regards to recall 24V031 and 25V347, both of my A Pilars have flown off my car while driving. Luckily no damage was caused but the replacement parts are still not available. The recall is from 2024 and 2025. Does it really take over a year for replacement parts?
Incident date: Apr 6, 2026
While driving, the moonroof on my 2019 Toyota RAV4 XLE AWD suddenly exploded with a loud bang and the glass blew outward. There was no impact, debris, or external cause. The sound was similar to a gunshot. The remaining glass appeared to be pushed upward/outward, not inward. This created a safety hazard due to potential driver distraction and risk of injury from falling glass. This appears consist... Read more
MERCEDES-BENZ
SPRINTER 2500
(2021) — STRUCTURE:BODY
Apr 6, 2026
Incident date: Apr 6, 2026
I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
Incident date: Jan 21, 2026
2025 Camry front bumper popping out underneath driver side headlamp. It is a known issue by Toyota though they won't acknowledge it. It is widely considered a warranty issue, though some owners face resistance from dealers. Temporary fixes include re-aligning clips, while permanent solutions often require bracket replacements or professional body shop intervention. 2 dealerships have looked at i... Read more
GMC
SIERRA 1500
(2023) — STRUCTURE:BODY
Apr 6, 2026
Incident date: Apr 1, 2026
The plastic piece above the front grill detached and flew off the truck. I’m not sure the name of the part.
Incident date: Mar 1, 2026
About 1 month ago, i noticed on the hood, several areas (10-12) of bubbling and peeling of the paint. On the Side upright panel next to the windshield on the passenger side, there is a big area of peeling and bubbling paint. Paint is called Snow white Pearl. On the driver side panel above the handle, there is more bubbling of the paint. There are several other areas all over the car that is bubbli... Read more
Incident date: Apr 5, 2026
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Sep 1, 2025
Wiper blades are not compatible with after market brands due to wiper arm design. Exterior trim. The rear quarter window trim has poor adhesive. Causing chrome panel to bend and detach while vehicle was one highway.
Incident date: Nov 1, 2025
Component: VISIBILITY / SUN VISOR Vehicle: 2023 Toyota Corolla Both the driver-side and passenger-side sun visors in my 2023 Toyota Corolla have failed within approximately two years of normal use. The visors no longer remain in their intended position and instead fall downward unexpectedly. When this occurs, the visor drops directly into the driver’s field of vision, creating a significant safe... Read more
Incident date: Apr 5, 2026
The door was completely shut - I was driving on the highway - no alarm on the instrument panel, fully stage 2 latched ( even if it is just stage 1 latched - the instrument panel gives an alarm - there was no alarms about door not fully closed) everything was normal. 15 minutes into the drive - I was exiting the highway, making a right hand turn - the door suddenly popped open, alarm went off on th... Read more
Incident date: Nov 10, 2025
I am submitting a safety defect complaint regarding my 2020 Voltage toy hauler. The driver-side exterior wall panels are separating across large areas due to apparent adhesive failure. The RV has been stored indoors and shows no signs of water intrusion, damage, or neglect. This indicates the failure is not due to environmental exposure or owner misuse. The separation appears to be progressive and... Read more
Incident date: Apr 3, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Apr 1, 2026
This vintage 2014 Audi A5 has a well known serious rust perforation issue with the rear subframe. The corrosion / rust through of two major holes, approx 3 inches in diameter, causing structural failure of the sub frame. This is a major saftey concern with these cars from model year 2009 thru 2017. The only remedy is replacement of the sub frame under Audi's 12 year rust perforation warrant... Read more
VOLKSWAGEN
ID.4
(2025) — STRUCTURE:BODY
Apr 5, 2026
Incident date: Apr 2, 2026
For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer... Read more
Fire
3 injured
Incident date: Apr 2, 2026
My 2023 Tesla Model X Plaid's falcon wing doors have had a persistent rattling/squeaking defect since August 2023 that has not been resolved after 9+ repair visits to Tesla service centers. More critically, in November 2025 (Invoice #3000S0014846906), the left falcon door's ultrasonic sensor failed to detect an adjacent vehicle's side mirrors, causing the falcon door to strike and scratch the othe... Read more
WINNEBAGO
ADVENTURER
(2019) — STRUCTURE:BODY
Apr 4, 2026
Incident date: Aug 15, 2024
The latch and hinge for the engine inspection door on the front of the vehicle fell off. The assembly was glued on the body and the glue/adhesive failed and the assembly fell off and lost. This has been reports before on similar Winnebago units and it certainly represents a safety issue.
Incident date: Apr 6, 2021
Ford had a recall on a Explorer's roof rack covers...In 2021 the dealer glued down the covers. Over time the glue has gone bad and both roof racks are loose causing concern. I recently found out that there was a fix for this. It was installing Christmas tree push clips into cover to secure them. I recently went to the dealer (Sayville Ford, [XXX] ) and inquired about this and adviser stated n... Read more
Incident date: Jan 2, 2026
I had gotten into a head on collision in January. My insurance had refused to cover me because I had only been insured for a month. Now I’m trying to get it fix out of pocket. I’m finding out about more repairs needed ASAP. My engine might be gone.
Incident date: Mar 1, 2026
The driver side door lock actuator makes a long click noise. Also when I unlock my car it makes the same sound
Incident date: Apr 3, 2026
When I put my car on park. The driver side (left door) lock actuator makes a long click noise. Also when I press on unlock it makes that sound as well