Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 49,687 complaints - component: STRUCTURE:BODY
Incident date: Jan 26, 2026
1 year after having the grill deflector piece being replaced on my 2022 GMC Sierra 1500 AT4X, under the recall. The new grill deflector became detached and flew off my vehicle. Clearly, the recall fix by GMC did not work.
Incident date: Jul 8, 2026
My 2023 Jeep Grand Wagoneer has experienced repeated safety-related defects involving the body, electrical, and powertrain systems despite 6 warranty repair visits. The vehicle has been out of service 72 cumulative days, and the current repair still ongoing. Before the most serious incident, the vehicle had already been returned to authorized Jeep dealerships multiple times for liftgate malfunctio... Read more
Incident date: May 14, 2026
What component failed & is it available for inspection? Multiple critical safety systems failed, and the vehicle is available for inspection. Primary failures include the main entry door lock assembly and a complete electrical power failure to the LP propane safety leak detector. Secondary failures include malfunctioning front hood locks, a defective propane tank refueling sensor, and a cracked fa... Read more
Incident date: Jul 8, 2026
Door latch mechanism failed. The door doesnt stay closed, it will fly open if youre not holding onto it. Causes the dash to light up with door ajar and the locks trigger everytime it registers its open and you're moving.
Incident date: May 1, 2026
This vehicle has been a lemon ever since we purchased it new. To start the 3rd brake light would always leak during rain and ruined the headliner took it back to andy mohr ford were we purchased approx 25 times for this issue. Then we have had oil leaks about a year after purchase and it still leaks. Third the fender wells are rusting. And also all the lights on the dash are lit because the com... Read more
Incident date: Jul 6, 2026
The rear lift gate closes unexpectedly when standing behind the vehicle and loading or unloading the cargo area. The keyless soft close activates even though there is no foot movement, or when there is minimal movement. This happens without warning. On several occasions this has happened to me, and also to my wife. It has caused minor bruises, but more importantly we are both older and it has been... Read more
Incident date: Jul 6, 2026
The vehicle was parked and turned off for approximately 45 minutes on a residential street along the curb in front of a house when the rear window suddenly shattered. I was inside a nearby house at the time. A landscaper working in the area reported hearing a single loud pop and then my vehicle’s alarm sounding. He stated he was not close to the vehicle and did not see any object strike it. Whe... Read more
Incident date: Jun 15, 2026
Brand new car just purchased the end of March 2026. Went through car wash multiple times with no issues until one day the shark fin antenna came off and broke the plastic anchors. Now the circuit board is exposed to weather hazards. I read online multiple times this is an ongoing issue with this specific make and model and still GM declines to cover this under warranty.
Incident date: Jul 3, 2026
First notice was exterior top railing coating wearing down after just 3 years of having car. Notified dealership of this issue and was stated that my car was out of warranty. (Now 7yo) Exterior Paint is peeling off hood; exposing primer layering, as well as in some spots, the main body itself. This is a known defect caused by factory laquer coating and of which dealership states they STILL will no... Read more
Incident date: Jun 17, 2026
Vehicle Caught Fire while driving on the highway. This is the third Chevy express 2021 that caught fire in last three months. 1GB0GRFP9M1249499 - 2021 Chevy Express 3500 - Date of Fire - July 6th 2026 1GB0GRF72N1218998 - 2022 Chevy Express 3500 - Date Of Fire - April 16th 2026 1GB0GRFP0M1249665 - 2021 Chevy Express 3500 - Date Of Fire - April 18th 2026
CHEVROLET
SILVERADO 2500
(2012) - STRUCTURE:BODY
Jul 8, 2026
Incident date: Jan 7, 2025
Vehicle Caught Fire while driving on the highway. This is the third Chevy express 2021 that caught fire in last three months. 1GB0GRFP9M1249499 - 2021 Chevy Express 3500 - Date of Fire - July 6th 2026 1GB0GRF72N1218998 - 2022 Chevy Express 3500 - Date Of Fire - April 16th 2026 1GB0GRFP0M1249665 - 2021 Chevy Express 3500 - Date Of Fire - April 18th 2026
Fire
Incident date: Jun 25, 2026
My 2026 GMC Sierra has an oil-canned roof from a touchless car wash because the sheet metal lacks structural rigidity. This caused the roof to buckle and caused a permanent fold in the roof of the truck. There is already documented issues for this exact problem on the newer GMC Canyons and Chevrolet Colorado mid-sized trucks. Bulletin for reference NHTSA Official TSB #23-NA-209 PDF. I leased t... Read more
Incident date: Jul 3, 2026
WHAT FAILED: A panoramic moonroof shattered before delivery and was replaced by the dealer before sale. Despite the replacement, loose tempered-glass fragments remained inside the occupant cabin, including the front passenger compartment and the second-row floor where my two minor children ride. One glass fragment also tore the passenger-seat leather. SAFETY RISK: Loose tempered-glass fragments l... Read more
Incident date: May 13, 2022
The rear hatch has shifted out of alignment, and has started to fall 5-10 inch's when opened intermittently. TESLA service can't fix the issue and pushing me to a body shop. There have been no accident or issues that would cause a body panel to shift over a quarter of an inch.
1 injured
Incident date: May 8, 2026
On 04/14/2026, the second day after purchase.There was extreme vibration from the back of my vehicle at 40 -to- 45MPH and highway speeds 70-to-80MPH. after several service visits the vehicle still has vibration at 70 -to- 80MPH. At highway speeds there is so much vibration that window visors and seat arm rests are shaking. The Car Dealer ( ACE FORD of Woodbury ) did verify vibration during a "ri... Read more
GMC
SIERRA 1500
(2021) - STRUCTURE:BODY
Jul 8, 2026
Incident date: Jun 4, 2026
As i was driving on the interstate, i heard a gunshot-like explosion and the sunroof glass broke. Glass shards fell into the car. I had to slow down to 30 mph and exit the interstate. There was no obvious road debris or cars around me at the time of the incident. I drove the car to the dealership where it is for repair
Incident date: Jul 8, 2026
Over a year ago I noticed several paint bubbles along the front edge of the hood above the grille. This is widely reported issue with the 2017–2020 Chrysler Pacifica. I brought the vehicle to a dealer in Cleveland, Ohio for an estimate in February 2025 and requested that a warranty/goodwill claim be submitted to Stellantis/Chrysler. Since then, I've followed up several times by phone but haven'... Read more
Incident date: Apr 1, 2025
Just bought this from a private seller last week and was driving to work. The engine suddenly caught fire and the car essentially exploded and melted.
Fire
Incident date: Jul 5, 2026
UNKNOWN I have had this jeep to 3 different dealerships multiple times over the 2 years I have owned it. I am getting my 3rd set of tires put on today. I have put approx 30k on it. It is eating tires. Down to the belt. The vehicle starts to vibrate at 70mph. I just had it aligned in March 2026, they said tires were fine. Vehicle started to vibrate at high speeds again and I took it in. It ... Read more
Incident date: Jul 5, 2026
While traveling on interstate highways from [XXX] to [XXX], the front lower bumper cover on my 2022 Toyota Highlander Limited (VIN [XXX]) partially detached during normal driving at approximately 81,859 miles. The aluminum crash bar became exposed. The vehicle is subject to NHTSA Recall 23V-720 regarding the front lower bumper cover detaching while driving. This incident appears to be the exact de... Read more
Incident date: Jul 16, 2025
2012 Lexus IS 250 Complaint Category: Interior/Seat Belts/Air Bags → Interior Component: Interior Moldings/Trim/Panels Narrative This is a safety issue. The dashboard on my 2012 Lexus IS 250 has developed significant cracking and is actively decomposing into a gelatin-like texture, despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. This is not the re... Read more
Incident date: Jun 26, 2026
I opened my passenger door & it made a terrible noise like it’s falling off the hinges. Door feels like I shouldn’t open it all the way or it may get stuck or just fall off
GMC
SIERRA 2500
(2023) - STRUCTURE:BODY
Jul 7, 2026
Incident date: Jul 3, 2026
I have major rust on the frame of the truck and I was told by Toyota the warranty period is over. I just gave Toyota the Vin number and was told it was not covered. The rust is major and a safety issue.
LAND ROVER
DISCOVERY
(2020) - STRUCTURE:BODY
Jul 7, 2026
Incident date: Jul 3, 2026
LIFTGATE APPEARS TO HAVE BEEN REMOVED AND REPLACED. THERE IS A GAP DIFFERENCE FROM THE LEFT REAR TO THE RIGHT REAR ON LIFTGATE. THERE IS ALSO RUST APPEARING ON THE BOLTS. CONDENSATION TUBE HAS DETACHED UNDER THE LIFTGATE. I TOOK MY VEHICLE TO THE MALL OF GEORGIA FORD SERVICE DEPARTMENT ON COMMERCE DRIVE IN BUFORD GEORGIA. THEY WERE NOT WILLING TO HELP AND STATED IT MAY NEED TO GO TO THEIR BODY SH... Read more
Incident date: Jul 3, 2026
My 2022 Toyota RAV4 has experienced failures of the power door lock actuators on both front doors. Neither the driver's side nor the front passenger door consistently locks or unlocks using the key fob, interior power lock switch, or automatic locking system. This creates a significant safety concern because the doors may remain unlocked when the vehicle is parked, creating a security risk, or th... Read more
Incident date: Jun 27, 2026
I notified the dealership where I bought the vehicle of the issue when it first happened in Feb 2025. I have since notified them 3 additional times and I have called Ford Motor Company, twice. The roof leaks in heavy rain while driving and when going through a car wash. The water streams inside and runs down onto the lighted vanity mirror which is connected to the electrical system of the vehicle... Read more
Incident date: Feb 2, 2026
Rear drivers side door latch suddenly will not latch. No damage noted. Simply closed the door after leaving the house, then tried to close it 8 minutes later and it wont latch.
Incident date: Jun 24, 2026
On two separate occasions, June 4 at approximately 5:35pm and July 2 at approximately 3:40pm, the vehicle backed into a carport pole at my home while a Tesla driver assistance feature was engaged. I reported both incidents to Tesla and filed complaints with NHTSA.
Crash
Incident date: Jan 1, 2023
On July 3,2026 I was driving my 2022 GMC Sierra 1500 on the highway at a speed of 70mph when the front chrome deflector flew off my vehicle. It tore paint off the hood, and also cracked my windshield. I searched online and noticed this had a safety recall for this issue. I see the recall was done in January 2026, AND has failed completely. I still have the service records of previous repair. GM is... Read more
Incident date: Jul 1, 2026
All 4 of my door handles suddenly stopped working and they will start working from time to time. Most of the time it’s 3-4 days where i cant open my door’s from the outside. I have looked into this and have found that MANY other CT5 users have had the same experience where they are unable to open their doors from the outside, most stating that it could be the door actuator. Others stating they... Read more
Incident date: Jun 25, 2026
Vehicle: Tesla Model 3 Issue: Power trunk failed to detect obstruction Date of incident: July 5, 2026 Location: Surprise, AZ During normal use of the vehicle, my child pressed the “close trunk” button while I was leaning into the trunk area. The powered trunk began closing and did not stop when it made contact with my head. Instead of reversing direction, the trunk continued applying downward... Read more
1 injured
Incident date: Jul 6, 2026
Toyota has a paint problem on the tacomas. The paint is the bright white, .040 . They have painted all 4 doors,both front fenders and the pillars on each side of the windshield. I’m having the same problem on my hood,top of windshield and bed . Toyota refuses to take responsibility for these areas. They call this a customer satisfaction program instead of a recall so they don’t have to paint t... Read more
CHEVROLET
EQUINOX EV
(2025) - STRUCTURE:BODY
Jul 6, 2026
Incident date: Jul 6, 2026
I am filing a formal complaint regarding two critical manufacturing defects on my 2018 Honda HR-V that pose immediate safety risks and financial losses: 1. CRITICAL SAFETY ISSUE (Instrument Gauge Failure): The digital display gauge on the right side of the driver's dashboard consistently blinks out and displays entirely unreadable, corrupted characters. This failure makes it impossible to monitor ... Read more
ALFA ROMEO
STELVIO
(2018) - STRUCTURE:BODY
Jul 6, 2026
Incident date: Jul 1, 2025
While driving on Route 130 in New Jersey on 7/6/26 at around noon I encountered a heavy rain storm. During this downpour I received warning messages about the emergency hood release being activated and that the car was entering limp mode with reduced propulsion. My car slowed to a crawl, luckily everyone was going slower thanks to the heavy rain and I was able to pull over to attempt to close the ... Read more
Incident date: May 14, 2022
The power sunroof and its sliding track/rail assembly failed. While operating the sunroof using its normal electric open/close function during highway driving, the sunroof glass/panel traveled to full open and the track mechanism broke at that point, preventing normal closure. The vehicle and damaged sunroof/track assembly are available for inspection upon request. The failure occurred while the ... Read more
Incident date: Jul 6, 2026
The turning lights keep flickering and the back trim became lose.
Incident date: Jul 1, 2026
Component/System: Smart Key System / Automatic Door Locking System I own a 2023 Toyota Camry LE equipped with a Smart Key System. I parked the vehicle, turned off the engine, and left the smart key inside the vehicle. My [XXX] child remained securely strapped into a rear child safety seat and was sleeping inside. I briefly stepped outside to wipe dust from the windshield while standing next to ... Read more
Incident date: Jul 6, 2025
The sub roof exploded while on the freeway and all the glass shattered like rain onto the fabric underneath. We pulled over on the side of the freeway and are waiting for a tow. We didn't see any large objects fall or fly towards the car. It sounded like a huge explosion then left a big whole.
Incident date: Oct 10, 2025
Good Afternoon. The Pro Power Onboard high-voltage electrical system has experienced a permanent malfunction, locking out with a "Ground Fault Detected" warning. The vehicle is a 2021 Ford F-150 Rocky Ridge conversion. This failure stems directly from a defective or incomplete execution of Safety Recall 23S35 (NHTSA Campaign 23V613000).The initial remedy applied by the dealership consisted only o... Read more
Incident date: Jun 1, 2023
Rear Suspension cross- member. Extensive corrosion hidden behind stone guard trapping dirt and moisture. I would not have known the rust was there if the stone guard had not come apart from the cross member I cannot trust the safety of this vehicle until it is repaired Audi requires a dealer inspection at the cost of the consumer. Audi Suspension cross member components are the same for many mode... Read more
Incident date: Jul 6, 2026
B pillar trim flew off while going down highway. Almost hit vehicle behind me.
Incident date: Jun 28, 2026
Got into the Truck on Thursday 7/2/26. When I shut my door I heard what sounded like something falling out of the bed of the truck. When I got out to investigate I realized the back glass of the truck had shattered and was laying in the bed of the truck. There was no indication of vandalism, the glass had pushed out from the inside, apparently related to the recent high heat in my area. i parked t... Read more
Incident date: Jul 4, 2026
My 2015 white Kia Optima is having terrible paint peeling problems. It is peeling and chipping on the hood, along the sides of the windshield, above the wind shield, on my back bumper, above my back tires, and just about every place in between. PLEASE HELP!
Incident date: Jul 2, 2026
Rear hatch window spontaneously shattered for no apparent reason. Car was parked in a Florida parking lot, no use of rear hatch and no use of rear defroster. I understand there is a potential class action lawsuit for the Ioniq 5 model years 2022-2025 for this problem.
Incident date: Jul 1, 2025
Summary of the Problem Rear subframe assembly and multiple rear suspension links required full replacement due to failure/wear at approximately 51,890 miles, on a vehicle with no history of collision or accident damage. Tesla diagnosed the issue as an interior rattle/squeak reproducible over bumpy roads and speed bumps, which led to replacement of the rear subframe and nearly the entire rear sus... Read more
CHEVROLET
SILVERADO 1500
(2018) - STRUCTURE:BODY
Jul 5, 2026
Incident date: Jun 27, 2026
I was driving along the highway and and the passenger side a-pillar trim blew off my vehicle. I had to pull over to the side of the road and pick up the piece that blew off. The driver side appears to be also loose as if it would come off. This part is recalled on other explorers of the same year, but for some reason, my VIN isn’t included.
Incident date: Jul 4, 2026
While driving, the panoramic sunroof suddenly exploded outward without any impact from road debris or another object. The glass shattered unexpectedly, creating a safety hazard from falling glass and the sudden loud noise. I believe the failure may have been caused by pressure inside the cabin or a defect in the sunroof glass or its installation. There were no visible signs that the vehicle struck... Read more
FORD
F-150 LIGHTNING BEV
(2023) - STRUCTURE:BODY
Jul 4, 2026
Incident date: Jun 13, 2026
I am submitting this complaint regarding a paint defect on my 2020 Buick Enclave. The passenger-side rear door has significant top-coat peeling and flaking, exposing the primer and metal underneath. This deterioration is not normal wear for a six-year-old vehicle that has been properly maintained and protected from environmental conditions. The pattern of peeling indicates a failure of the top coa... Read more
Incident date: Jul 1, 2026
While driving the rear tail gate drops. This has happened on several different occasions. Once it dropped while towing a trailer and I damaged the tailgate on the trailer tongue jack. There is no indicator in the cab of the truck to inform you that the tailgate has dropped, unlike the door indicators. I am positive that the tailgate was up and latched, so it’s not an instance where the tailg... Read more