Consumer Safety Complaints

Incident date: Jun 6, 2024

Was driving and my electrical power assist came on and I ran off the road twice because I had no steering. So I eventually got it home and called Ford and talked to a rep and they said there is a recall but it is VIN sensitive. But of course my vin wasn’t one in the recall. Which is crazy because it has all the symptoms as the recall but won’t cover mine. I could have been really hurt as well ... Read more

Incident date: Jun 21, 2024

The electrical power steering system can sometimes make steering feel very sticky, which can be unsafe. This stickiness happens because the system may resist turning movements, making it hard to steer smoothly. On the highway, this can lead to jerky motions as you struggle to maintain control. This issue compromises safety by making steering unpredictable and difficult.

Incident date: Apr 22, 2023

• Yes, the vehicle is available for inspection upon request. • The failure of the power steering system made it extremely difficult to steer the vehicle, especially at lower speeds, which put my safety and the safety of others at risk by increasing the likelihood of an accident. It would turn on and go off by itself at random spurts, which was very unusual. • No, the problem has not been re... Read more

Incident date: May 4, 2024

I purchased a brand new car and the ABS system keeps failing. My car has passed inspections but for this continues to be a problem

Incident date: Jun 6, 2024

The horn is not mechanical and is not located in the center of the steering wheel. It is dangerous that it is a switch on the right side of the wheel. The horn is located next to the wiper switch and I have had multiple incidents where I could not initiate the horn and used the wipers. Tesla has a retrofit where they can put the horn in the middle and the newer models have it in the center of the ... Read more

Incident date: Jun 19, 2024

For about the last 6 months, we have experienced the "sticky steering" during every drive. I did not realize other Honda CRVs have been having the same issue, although it appears most reported model years have been newer than our 2019 model. There have been no "check engine" or warning lights on the dash. We have had a few experiences of the CRV being difficult to maintain within the lane while dr... Read more

Incident date: Mar 1, 2024

I drive a 2014 Sante Fe Sport. I noticed a clicking noise when turning the steering wheel. Initially, I heard it once in a while. I thought it was a one-time event. The clicking noise is more constant, when making a turn while the car is in motion. Sometimes the steering wheel feels 'loose' or uncontrollable. It seems to be an issue with the steering coupler. It seems as this is a safety concern f... Read more

Incident date: Jun 21, 2024

Power steering stopped working instantaneously while exiting the interstate. Narrowly avoided leaving the road thru maximum braking, which nearly resulted in being hit from behind. Vehicle displayed a message saying “Steering Assist Fault Service Required”.

Incident date: Apr 29, 2024

AS I WAS BACKING OUT MY DRIVEWAY I HEARD A LOUD POP NOISE AND THEN NOTICED THAT MY FRONT DRIVERS SIDE TIRE HAS COLLAPSED MAKING THE CAR UN-DRIVEABLE. HAD I BEEN DRIVING AT HIGH SPEED IT COULD HAVE RESULTED IN A DANGEROUS LIFE THREATENING SITUATION. IT WAS TOWED TO THE DEALER FOR INSPECTION. THERE I WAS TOLD THAT RANGE ROVER IN CANADA AND THE UK HAD BEEN RECALLED FOR THE SAME MALFUNCTION. MY RANGE ... Read more

Incident date: Jun 20, 2024

I am having issues with the steering. I keep getting a message about the stabilitrak on my truck and when I drive it the power steering just stops and I have to gain control of my truck. I would think that this should be a safety recall. Please assist with looking into this for me please.

Incident date: Jun 1, 2024

The contact owns a 2010 Mercury Milan. The contact stated that upon starting the vehicle, the steering wheel was firm and difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Cam... Read more

Incident date: Jun 1, 2024

When driving over 45 miles approximately the steering becomes sticky and hard to move. Feels like a bump in the rack and pinion and then it jerks which would cause a car to hit other vehicles or be out of control.

Incident date: Jun 1, 2024

When driving over 45 miles approximately the steering becomes sticky and hard to move. Feels like a bump in the rack and pinion and then it jerks which would cause a car to hit other vehicles or be out of control.

Incident date: Nov 20, 2023

While driving my 2017 Honda Civic, I notice that the steering wheel sticks while trying to keep the car centered. While driving, as the car needs to be slightly adjusted at the end range it sticks and I have to add a little force to get it to recorrect which causes a slight overcorrection. Honda says that it looks like I need a new rack and pinion system on my 2017 Honda with less than 60,000 mile... Read more

Incident date: Mar 15, 2024

Complete loss of steering and transmission slips/shifts hard.

Incident date: May 29, 2024

The steering is compromized. The wheel pulls or "locks up" and is not smooth when attempting to steer the vehicle into traffic or from lane to lane on the highway. I looked up any recalls and there is a recall for the steering rack for similar jeeps but not my speciifc VIN number. I took the car in for service. Certified mechanic checked the tires, the alignment, the shocks, etc. and determined th... Read more

Incident date: Jun 19, 2024

The power steering locked when driving, this happened last year. I had it serviced at the dealership and it was fixed but it’s reoccurring occasionally. Now when you turn it on you could hear a sound and it’s hard to turn. It’s a safety concern for me and for others to drive it with that condition. I brought it back to the dealership to have it serviced again, a mechanic inspected it and con... Read more

Incident date: May 15, 2023

After I bought this new Honda CRV 2023 car, the steering started to feel sticky after a few thousand miles. This rigid or sticky steering begins after 10-15 min of driving. Issue: Steering starts to feel very rigid while driving, irrespective of highway or local streets, and it feels very rigid to turn. This is a safety concern as the car does not go how we want during driving, which can lead to s... Read more

Incident date: May 6, 2024

When braking, the service trailer brake system message and service stabilitrac message appear on the dash and brake pedal gets soft to hard repeatedly and truck pulls from side to side violently as if one side of the trucks brakes are working and the other side is not.

Incident date: Jun 19, 2024

There is a current open recall Campain ID R23B3 on the tie rods requiring replacement, however there is no current remedy per Nissan. This faulty tie rod can break and cause COMPLETE loss of steering, as there is a STOP SALE on this vehicle it is not safe to drive. Vaden Nissan has my vehicle every 5000 miles during each service/oil change from 2021 until 2024. I also notified the Vaden Nissan dea... Read more

Crash

Incident date: Jun 2, 2024

The contact owns a 2011 Ford Explorer. The contact stated while driving approximately 30 MPH and making a left turn, the power steering and 4WD suddenly failed, causing the steering wheel to become difficult to turn in either direction. The 4WD was independently deactivated. During the failure, the message "Service Power Steering" and "Service Power Track" were displayed. The cause of the failures... Read more

Incident date: Jun 14, 2024

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 55-60 MPH, the “Service Track Error” message was displayed on the instrument panel. The contact continued to drive to the destination where the vehicle was parked for several hours. After restarting the vehicle, the “Service Track” and “Steering Loss - Stop Vehicle” messages were displayed. The vehicl... Read more

Incident date: Jun 18, 2024

The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were illuminated. The contact turned off and restarted the vehicle however, the power steering functional... Read more

Incident date: Jun 4, 2024

While driving my steering wheel will lock up and I’ll get an error message for lane keep assist on the dash. I never use lane keep assist so even when it’s off it does this. I have to keep turning my car off and back on for my steering wheel to unlock and the error will disappear.

Incident date: Jun 20, 2024

The contact owned a 2024 Tesla Model Y. The contact stated while driving 60 MPH he began to lose control of the steering wheel which resulted in the vehicle crashing into a ravine and flipping over multiples with no warning light illuminated. The contact stated that three wheels detached the vehicle but was unsure if the wheels fell before the accident. The contact was taken to a local hospital fo... Read more

Crash 1 injured

Incident date: Jun 12, 2024

Sticking steering in turns, shimmy/rattle in steering wheel when making hard slow speed turns. The steering wheel felt like it had slack in it when moving it back and forth while stationary with engine running. After driving on the highway the steering kept sticking to the right when rounding small curves. I had to physically pull the wheel back to straighten. This almost caused an accident a few... Read more

Incident date: Jun 19, 2024

The contact owns a 2011 Ford Escape. The contact stated while driving 30 MPH, the steering wheel was pulling to the right. There was no warning light illuminated. The contact used excessive force to regain control of the vehicle. The contact arrived to the destination and had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle with a defective steering column. Upon inv... Read more

Incident date: Jun 10, 2024

Customer concern confirmed there is a creaking noise coming from the front of the car while turning, I performed a visual inspection and found that both RF lower control arm bushings are torn and the LF frontward lower control arm bushing are torn but this is not the cause of the noise the cause of the noise is the upper control arms I took the load off of the upper control arms and the noise went... Read more

Incident date: Jun 9, 2024

The contact owns a 2018 Ram 1500. The contact stated that while in reverse(R), he observed a loud noise emanating from the engine compartment. Additionally, the steering wheel failed to move as needed. The vehicle was towed to a dealer where it was diagnosed and determined that that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure.... Read more

Incident date: Jun 19, 2024

While driving our 2024 Honda Accord Hybrid, the vehicle suddenly lost all power. Message on dash in big bold letters told me to BRAKE!!!!! even though there did not appear to be any reason to brake . When I tried to brake, I was not able to and the steering was difficult. I was able to pull over and finally stop. I was in a precarious spot and did not feel safe sitting in the car since I was just... Read more

Incident date: Jun 20, 2024

Ford refuses to remedy a safety issue with the EPAS steering assist. It's a safety issue and these criminals filled it under customer satisfaction. This car could have killed me. I was going 55mph down the highway when the epas failed.

Incident date: Jun 1, 2024

The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 55 MPH, the brakes locked up, the steering seized, and the vehicle stalled. The contact stated that there were several unknown warning lights illuminated. The contact was barely able to pull off the highway. The contact was not able to restart the vehicle. The contact had the vehicle towed to a local dealer, where ... Read more

Incident date: Jun 20, 2024

Contacted Mercedes because Dealer said it was a common problem. Airbag light was on. I was told that airbags could unsafely deploy as driving the vehicle and the issue was connected to the steering column. After looking online, I found that there are several drivers that could be in unsafe conditions while driving the car who reported the same thing. I contacted Mercedes to advise and Mercedes was... Read more

Incident date: Jun 2, 2024

While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then ma... Read more

Crash

Incident date: Mar 20, 2024

The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to accelerate immediately while depressing the accelera... Read more

Incident date: Jun 14, 2024

Steering Fault Service Now" with no symptoms. Then, a minute later the steering locked up and ran myself and my two little kids off the road. Then when I turned my car off. I started it back up and then the steering was fine. Then 3 days later it locked up again driving down the highway. Thank God I was in the right lane and not the middle. It threw me off the road again. I'm scared to death of my... Read more

Incident date: Jun 13, 2024

My vehicle stalled when pulling out into traffic. I lost power steering and electrical and the engine died. The vehicle had to be restarted to continue driving. I was going about 1 to 2 mph when the issue happened. The vehicle was in motion and stalled while other vehicles were in motion putting my safety at risk, had I been going any faster or if there was an increased amount of traffic. I re... Read more

Incident date: Jun 19, 2024

I was driving and the car started changing lanes. The steering became heavy and I was barely able to move it and required extreme force. Tesla screen displayed ( steering assist reduced ). I almost died. I was facing cars on both directions and was barely able to get my self to a safe spot. There was no warning before this happened. The car is currently with dealer The steering became acut... Read more

Incident date: Jun 16, 2024

[XXX] the vehicle provided an amber triangle alert that power steering may not be fully available. On [XXX], the vehicle lost power to the steering wheel and the car steering locked in a straight ahead position. Fortunately the car was traveling at low-speed in a parking to and came to a halt in the parking lot. However, the steering was locked. After several re-boot attempts the failure mode ligh... Read more

Incident date: Jun 19, 2024

I have been having electrical problems with my jeep for a couple of months. I took it in to my jeep dealer that found over fifty problem codes. They cleared the codes and drove it for 180 miles over two weeks and could not get anything to duplicate. Some codes- service shifter, abs not communicating, engine light, no speedometer, sway bar service, service 4 wheel drive, cruise control off, remote... Read more

Incident date: Mar 3, 2024

Steering stopped working. There was no accident. Replaced it, but new part still has intermittent steering. No inspection, no warning lights, messages or symptoms before it failed.

Incident date: Jun 6, 2024

Steering wheel sticks with left turn. Once on the Highway the steering wheel is tough to bring back straight requiring constant micro readjustments even when going straight. When bringing the steering wheel back to the center from a left turn at slow and highway speed, the steering wheel clicks, notches, and catches making my car unsafe to drive on the highway especially.

Incident date: Jun 13, 2024

Steering wheel shakes violently when going over 75MPH and is extremely shaky on side streets as well. The steering wheel feels like it’s going to fall off! Got it checked out by Kia and they said the Flexible steering coupling needs repairing and it would be over $900 to do so for a part that costs less than $10! I have an extended warranty and I was told the warranty doesn’t cover this issue,... Read more

Incident date: Apr 15, 2024

I have had my vehicle inspected and supposedly repaired for the death wobble by two separate ford dealerships (Castle Rock Ford in Castle Rock, CO and Phil Long Ford in Colorado Springs CO). I continue to have safety issues as when I hit pot holes or rough roads, the steering and suspension system shakes the front wheels and steering wheel to the point that I have to come to a full stop. The entir... Read more

Incident date: Mar 16, 2024

Just got going over the light turned grren at a stoplight March 16, my car spit scattered and died at the side of the road. 1 week after getting the oil changed. The dealership has confirmed the issue as the pending recall for the oil pump tensioner belt. Unable to be driven till it's fixed. I see that it's not being released till 1st qtr 2025 maybe. I am unable to fix the car myself as the ... Read more

Incident date: May 1, 2024

My car is having sticking steering and creaky noise when it turns. I googled this online. They have over 500,000 cars with the same issue. I went to get it checked out they want me to pay $3400 to get this fixed. I believe this is a major safety issue. Steering sticks at high speed very scary. The parts are on backorder, which leads me to believe there’s multiple cars having same issue. what I ... Read more

Incident date: Jun 16, 2024

electronic power steering went out, while driving, like driving a 80’s model. Wheel lock and had to man handle the steering. Hard to tell how much fluid there when the system is sealed

Incident date: Jun 18, 2024

This vehicle constantly displays and announces erroneous “Emergency Assist Is Currently Not Available” and “Travel Assist Is Currently Not Available” warnings. These warnings distract drivers and put the safety of the driver, passengers, and the public at risk because drivers have to take photographs of these erroneous warnings while they are occurring. Drivers have to document this defect... Read more

Incident date: Mar 27, 2024

This vehicle is subject to recall 24V-052. I got a notice in March from Spartan RV Chassis about repair of a steering issue that causes the loss of power steering assist after close quarters maneuvering. This problem appeared after we got the notice and is worsening. Because this is a 25 ton RV, the loss of power steering makes controlling the vehicle in turns and curves much more difficult. T... Read more

Incident date: Jan 1, 2023

A loud clicking/knocking noise that sounds dangerous while steering the vehicle at low speed; such as turning into a parking spot or making a u-turn. The noise occurs throughout the day but is not constant. My vehicle has been inspected several times and Honda claims to not hear this loud noise. As soon as I drive away I hear it and all of my passengers hear it. This noise started at the begin... Read more