Consumer Safety Complaints

Incident date: Jul 11, 2024

"I was driving when the passenger airbag light came on and wouldn't turn off. At the same time, my steering wheel locked up, and my car started making a whining/humming sound. The lights began blinking on and off, and the battery light came on, even though the battery was brand new. Finally, my car completely shut off while I was driving in the middle of the street." A few years ago, I encountere... Read more

Incident date: Jun 1, 2024

The steering is very sticky when driving at higher speeds on the highway. It seems to start after hot days or after 15 to 30 min. of driving. The over correction when it gets stuck and having to force it back to center makes it swerve while driving. I have read many forums with the same model reporting the same issues with their EPS system and steering rack system. This is a huge safety issue and ... Read more

Incident date: Jul 12, 2024

Power steering failed twice during a turn on two separate drives, nearly causing an accident both times. A power steering warning was displayed on the dash. I was able to move the vehicle to the side of the road, and normal power steering function returned following a restart of the vehicle. It is my understanding that the 2015 model year was recalled for the same reason, and that the 2016 model ... Read more

Incident date: May 13, 2024

Over the past year, the steering became increasingly stiff and difficult to ;control, particularly at higher speeds. When we took it to our local Honda dealership, we were told that this is a common (and expensive) problem with this year and model. They also said not to take it on long trips, as the steering could lock if turned hard. The needed repair parts (see attached repair bill) were on back... Read more

Incident date: Jul 10, 2024

Steering rack was found to be leaking fluid onto the rubber boot during the 52,000 mile oil change and general maintenance by the Toyota dealership. This leak requires the complete steering rack to be replaced for approximately $2,100.

Incident date: Jul 12, 2024

It is hard to explain to people and some people might not fully understand what they are even feeling if they are not in tune to how the steering system works normally vs with some type of assist. I don't use the lane keeping assist (button on steering wheel) because it is not comfortable for me where the truck wants to be in relation to the lane. But even with lane keep assist off i could feel di... Read more

Incident date: Jul 10, 2024

The steering wheel sticks when I'm in a gradual turn and doesn't want to return to center. I have to pull it out of the turn. A few times, I've actually veered out of my lane. Sounds like this is a known problem with the worm gear, and the gearbox needs replacing. I have an appointment with my dealer to troubleshoot it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),... Read more

Incident date: Jul 12, 2024

Tie rods, brakes

Incident date: Jul 8, 2024

Intermittent and sudden "Changed Steering Effort" warning on dash every 2-3 vehicle starts. Steering effort is very noticeably increased. This is a known issue among all BMW iX owners, easily inspected, and BMW has swept this problem under the rug for too long and quietly replaced all the steering racks when the warning pops up. Fortunately for many, they're under the factory warranty. Unfortu... Read more

Incident date: Jul 8, 2024

The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the electronic power steering stopped functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist fault warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact rela... Read more

Incident date: Jul 12, 2023

The contact owns a 2016 Ram 1500. The contact stated that while driving at various speeds, the power steering intermittently malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not i... Read more

Incident date: Jul 6, 2024

The contact owned a 2023 Hyundai Elantra. The contact stated while the contact's daughter was driving at an undisclosed speed, the lane assist was activated, however, the vehicle independently steered to the right. The contact stated that the failure occurred on a two-lane road. The contact stated that due to the failure, the vehicle crashed into a ditch, where there was a concrete covert where... Read more

Crash

Incident date: Jul 11, 2024

I was driving my 2013 limcoln mks and all of the sudden I could not turn the vehicle left or right. Then I had these 2 warnings: power assist fault and service advancetrac. This is very dangerous. It caused me to run my car into wall in front of me. It could have been a person. I called lincoln and was told there were no active recalls, yet no repairs ever on my steering. SO even though there was... Read more

Crash 1 injured

Incident date: Aug 12, 2023

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stat... Read more

Incident date: Jul 11, 2024

Driving down the road the power steering was lost. Received stabiltrak fault and steering loss light. Pulled off the road and shut off for a minute then restarted and it cleared and was fine. One time I had to do this twice to clear. This has happened 5 times in the past 4 years. Twice within the past 2 months. I understand GM is aware but no recall, however I have read of several complaints about... Read more

Incident date: Jun 17, 2024

What component or system failed or malfunctioned, and is it available for inspection upon request? Complete engine lockup during operation at speed which caused steering and braking to be greatly hampered. How was your safety or the safety of others put at risk? The engine failed on a 4-lane highway in traffic which could have easily caused a high-speed accident since the car extremely decelerat... Read more

Incident date: Jun 23, 2024

The contact owns a 2022 Honda CR-V. The contact stated that while pulling into a parking spot at 2 MPH, the steering wheel locked while straightening the wheel, and the passenger side rear panel crashed into a cement post. There were no reported injuries, police report, or air bag deployments. While making turns and driving around curves, the steering wheel continued to seize. In addition, the veh... Read more

Crash

Incident date: Jun 1, 2024

Over 40mph attempts to make subtle adjustments to maintain lane following, the steering seems to bind slightly. Extra pressure overcomes the resistance but overcorrects leading to weaving in and sometimes out of the lane. It seems more pronounced the longer the trip as if perhaps heat exacerbates the problem. This is dangerous and I am afraid of worsening.

Incident date: May 11, 2024

Was driving on the freeway at about 65 mph and electric power steering went out causing me not to have control of the vehicle. Was having a extremely difficult time maneuvering the vehicle out of traffic without hitting anyone

Incident date: Jun 15, 2024

I had my car serviced with Ford 6/2024 for the replacement of a steering rack and pinion that cost $3,000. After repair, my check engine light came on. Ford capped all my fluids, but said they didn’t diagnose the check engine light because it would cost another $200 diagnostic fee. On 7/1/2024 I took my car to a local mechanic and he discovered I had no coolant fluid and a diagnostic test showed... Read more

Incident date: Jan 1, 2023

When driving, the Steering feels like it “sticks” in one position. The problem has been ongoing for about a year and has gotten worse. My vehicle now has 28,294 miles on it but is out of warranty due to time. I had it to the dealership today and was told the part to fix it is the steering rack and is already on back order and cannot predict when it can be repaired at a cost of 3500.00-4000.... Read more

Incident date: Jul 2, 2024

My steering module sometimes works and sometimes does not. I’ll go from having power steering to steering going completely manually and other times almost locking up. During turns I have almost gone into the ditch if the steering module stopped working mid turn.

Incident date: May 19, 2024

My steering wheel is locking up as I am driving . Very scary and dangerous where my dealership I lease car from (sunset dealership).,Lompoc,CA has found no codes dealing with the situation twice.

Incident date: May 19, 2024

My steering wheel is locking up as I am driving . Very scary and dangerous where my dealership I lease car from (sunset dealership).,Lompoc,CA has found no codes dealing with the situation twice.

Incident date: Jun 5, 2024

I bought my 2016 Jeep Compass Latitude in September of 2021 with a warranty which because of some rotor and other issues they gave me a loaner vehicle while they did the repairs for a week or so. It didn't give me too many problems for a while but then in these last two years or so then a lot has been breaking on it or acting up & I only got a little over 86k miles on it, but any warranties are ex... Read more

Incident date: Feb 19, 2022

The electrical system is a nightmare in this vehicle. My automatic emergency braking system was activating while I was going 60mph on the highway with no vehicles or reasons to have this feature activate. It happened on numerous occasions. I had passengers in the car and they witnessed it. It was very alarming to be cruising along at 50+ mph and the braking system jolted the car to a stop. I ... Read more

Incident date: Aug 12, 2021

All #'s/times are approx. At 2:15p, sun to back, and 30-35mph going into a curve, bike went off road. No brake lights, New tire, 406 miles on it, 6.6 miles fr: dealership, 3rd time there for random electrical issues, radio, starting, etc. Less than 1 mile tested in parking lot. Battery replaced. Drove thousands of miles since the 1970s. Trike maintained on schedule by dealer. Searched this on the ... Read more

Crash 1 deaths

Incident date: Jul 3, 2024

My steering is making a scretching noise when I try to turn it either way. With it being hard to turn I'm afraid for my safety with driving it and I dont have another vehicle to drive. Yes, I have a quote from a repair shop that my steering rack is going out I didn't notice a warning light as of yet.- this happened about a week ago I have found several complaints about the 2014 Ford Explorer St... Read more

Incident date: Jul 7, 2024

Driving vehicle on a local highway at about 35 mph when suddenly the steering wheel locked up while making a slight turn. The steering wheel was locked to the 2:00 position and unable to turn or change direction AT ALL, requiring emergency braking to avoid collision with oncoming traffic. Once stopped, the vehicle was restarted with temporary (5 secs) of return of function to the steering but wou... Read more

Incident date: Jun 19, 2024

Malfunctioned ABS module. ABS , ESP, and trailer brake control not working. When ABS or ESP would be activated an error occurs and truck goes into neutral with neutral light blinking on shifter. ABS did not activate and almost hit a deer. ESP did not activate and almost spun into ditch. Working with dealer currently to confirm.

Incident date: Jul 11, 2024

Steering sticks when driving, causes over correction, and unsafe driving. Purchased the car used with 41k miles on it and just thought it was misaligned, but new tires and alignment done and issue is still VERY present. Honda needs to recall all vehicles affected and make this right because a 4k repair bill for their issue is just insane!

Incident date: Jul 11, 2024

As I was driving suddenly the power steering emergency light came on on the dashboard and the steering wheel locked up creating a extremely dangerous condition. This all occurred without warning or any signs of a problem prior. My safety and others safety needless to say was in great danger.I called the dealership to ask if they had any incidents of this kind reported but they would not confirm...... Read more

Incident date: Jul 9, 2024

Drove 170 miles round trip to airport and back. Shut off car to unload friend. When car was restarted I had no power steering. Message indicated steering power assist problem. Let car cool for about 2 hours. Restarted and drove without problem. Dealer stated that it would be best if it were not working when I brought it in.

Incident date: Jul 11, 2024

We purchased this truck as a certified used vehicle in January of 2019. In September of 2023 we started experiencing a death wobble every time we try and take the truck over 55 mph. We have taken the truck to the ford dealership six different times to try and fix the issue, and ford can not figure out the cause of the wobble. Currently the truck has been in the shop at ford for almost 2 months con... Read more

Incident date: Jul 8, 2024

Power steering stopped working while making a left hand turn. Pulled to the side of the road, turned off engine. Looked in Owners Manual, no mention of electric power steering, or where to put steering fluid. Restarted engine and steering worked. Went online and found possible chassis/frame ground issue. Ground cable on RH side behind front tire was corroded badly. Went to the dealer for a new gro... Read more

Incident date: Jun 18, 2024

Electronic Power steering went out while driving the vehicle. Temporarily lost control while driving the vehicle. We took it to a dealer and they confirmed this is the same issue the previously recalled 2015-2016 trucks have and they cannot order the part needed to fix the issue as the part has been discontinued. The system says "national backorder with no ETA" however, the dealership said Dodge h... Read more

Incident date: Apr 1, 2024

The steering is sticking and slipping when coming out of a turn. This usually occurs at speeds over 45 mph. When you start to come out of a turn, it’s as if the wheel is momentarily stuck in the turn and then slips 2 to 3 degrees. If feels like the wheel is not responding, and it’s quite frightening not knowing if the car is going to respond to the wheel. It’s hard for the technicians to du... Read more

Incident date: Apr 11, 2024

While driving the blind spot safety system, driver attention warning system, and lane following system malfunction at the same time, and the vehicle loses power steering. The first time this occured was in the parking lot of an elementary school in April 2024. I was driving less than 2mph and the vehicle had less than 8,000 miles on it. The dealer said they would be unable to diagnose unless they... Read more

Incident date: May 4, 2024

The components that failed or malfunctioned include the braking system, steering system, and the airbag deployment mechanism. These critical systems experienced sudden and unexpected failures. Yes, the vehicle and its components are available for inspection upon request. -The sudden brake failure and steering wheel lock resulted in a complete loss of control over the vehicle. The inability to sto... Read more

Crash

Incident date: Jun 4, 2024

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was difficult to turn in either direction. The contact stated that the power steering assist and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mech... Read more

Incident date: Jul 10, 2024

The contact owns a 2016 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the steering wheel became stiff and started to seize, making it difficult to steer the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the steering column and ignition switch needed to be replaced. The vehicle was not re... Read more

Incident date: Jul 6, 2024

The contact owns a 2017 Ram 1500. The contact stated while driving 65 MPH, the steering wheel became stiff. The power steering warning light was illuminated. The vehicle was towed to the residence. The vehicle was diagnosed by an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer a... Read more

Incident date: Apr 1, 2024

The contact owns a 2013 Cadillac SRX. The contact stated that after taking the vehicle out of the parking garage, the ABS warning light illuminated, the steering wheel became stiff, and the vehicle was difficult to maneuver. The vehicle was towed to a local dealer who stated that the manufacturer no longer manufactured the part needed to repair the vehicle. The manufacturer was made aware of the f... Read more

Incident date: Jun 7, 2024

The power steering is intermittently heavy ("sticky"). It's hard to stay in your lane, especially at higher speeds on the highway. On and off, the steering briefly feels like "manual steering" (no power), then feels normal. The driver (me) has to be constantly vigilant and use extra effort to keep the car under control. It's worse a higher speeds and is not as bad at lower speeds. Safety is at ... Read more

Incident date: Jul 10, 2024

The RHD Jeep Wranglers had a recall on all the clock springs. I had mine fixed, it lasted a year and then broke again. Every mail carrier I know has the same issue. I believe the recall needs to become a lifetime recall, not a singular recall. They are all failing again causing postal employees to be at risk for fatality with the airbag failing to deploy.

Incident date: Jul 10, 2024

Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of l... Read more

Incident date: Jul 3, 2024

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the steering wheel to remain in the lane, the felt that the steering wheel had seized, and the contact was unable to turn in either direction. The contact stated that there was no warning light illuminated. The contact stopped the vehicle and had the vehicle towed to an independent mechanic. Th... Read more

Incident date: Jul 9, 2024

“Service steering column” notice appears on dash board. Steering wheel is locked and car won’t start leaving us stranded. Dealer could not diagnose problem. Car started at dealership. Took it home. One month later happened again.

Incident date: Jun 25, 2024

The steering assist failed while driving. Causing near collision and very difficult to drive.

Incident date: Jun 25, 2024

The steering assist failed while driving. Causing near collision and very difficult to drive.