Consumer Safety Complaints

Incident date: Jul 27, 2024

a grinding sound occurs while turning the vehicle. after checking there appears to be a power steering recall for the same power steering motor - just for other years but not for the 2014 model. apparently once the unit fails the vehicle will be steerable but it will be more difficult. if this is a common problem, as it appears to be, a recall would be welcome.

Incident date: Jul 1, 2024

I entered the off-ramp slightly turning right from the Interstate when all of a sudden the power steering went out and I heard a dinging sound. The steering wheel jerked left and almost sent me over a 30 ft. drop into a lake. I was very fortunate only to do a 180 degree spin with no damage to my truck.Had I not slowed down more than usual due to the rain I would surely be at the bottom of that l... Read more

Incident date: Jul 9, 2024

I pulled in a parking spot came back an hour later started my truck put it in reverse I had no steering, I pulled forward put in park then reverse. My steering was not there. Turning the trick off and back on no warning lights. After sitting for 2 hrs I turned the truck on a red light started flashing. Service power steering . I just bought the truck so I took it back to the dealership big Joe's... Read more

Crash

Incident date: Jul 11, 2024

2024 Model 3 Highland LR, right and left blinker buttons stuck occasionally.

Incident date: Jul 12, 2024

Tried to start my truck in the morning a nd the power steering system light came on. Steering wheel was hard to turn. Took my truck to the mechanic and he said there was no parts to be found the the computer said it was an internal problem in the EPS rack and pinion unit. Went to the Dealership and they sated that they could not help me cause the part was discontinued . No parts on back order ... Read more

Incident date: Dec 12, 2023

sounds caused by the steering wheel when traveling at 40 to 60 mph. It gets louder as you turn the steering wheel.

Incident date: Jul 24, 2024

While I was driving the power steering light came on and lost power. A message came on the vehicle history alert. After driving slowly for 2 miles it when away and got power back on the steering

Incident date: Jul 26, 2024

At highway speeds, the Service Power Steering System and the Traction Control light appears on the interment cluster message center and the vehicle becomes difficult to steer safely because the electronic power steering assist is turned off. To make the vehicle operational one must stop, turn off the vehicle and turn it back on. This will allow the power steering electronics to continue to operate... Read more

Incident date: Apr 15, 2024

There is a design flaw with the horn on the steering yoke. It is not easily located especially in times of stress or eminent collision. I have been driving for 50 years and all horns in my past vehicles have horns in the center of the steering wheel. Last April, I was backing up in a parking lot and through the rear camera, I saw a car behind me backing up. I stopped my car and could not get... Read more

Crash

Incident date: Jul 26, 2024

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 55 MPH the steering wheel seized. The vehicle was steered to the side of the road and restarted; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The failure mileag... Read more

Incident date: Jul 26, 2024

I was driving around 30 MPH when the vehicle suddenly turned off. The engine stopped running, all instrumentation turned off, no power steering and no brakes. The car became uncontrollable until it coasted to a stop.

Incident date: Jul 23, 2024

While driving at 50mph power steering went completely out, could not control truck, had I been on a busy street with traffic there would have been an accident. Dealer (over the phone) said this is common with this truck and the electronic power steering system needs to be replaced. Warning light of (Steering wheel/exclamation mark) SERVICE POWER STEERING.

Incident date: Jun 1, 2022

The contact owns a 2022 Ford F-350 SD. The contact stated that while hauling a trailer, the brakes failed to operate as needed. The vehicle was taken to the local dealer, who updated and replaced the Auxiliary Power Interface Module (APIM) several times. The vehicle was repaired, but the failure recurred. Additionally, the radio turned on without driver interaction. The contact stated that the For... Read more

Incident date: Jul 24, 2024

Traveling about 35mph with no cars around, the brakes applied, no throttle response, and little steering. Warning lights illuminated and couldn't move car until turned off ignition and restarted. Dealer showed no codes and shows no record of it occurring. This symptom mirrors a recall on last years model, but not yet on 2024's. BMW says there's nothing more they can do but we are afraid to dri... Read more

Incident date: Jul 26, 2024

Received a notice on a "Customer Satisfaction Program 24N03" Instead of issuing a recall for the Hydroboost power steering pressure and jumper lines they instead extended the warranty. People have had their braking and power steering go out while driving and this is simply unsafe and unacceptable. They need to replace their faulty "quick connector" to a hard connector before people are injured. ... Read more

Incident date: Jul 6, 2024

When I make left or right turns in a round about the words BRAKE pop up on dash board, the car slows like it's loosing power and several different things pop up saying forward collision, lane departure warning, emergency brake failure and a couple more warnings telling me to turn off the car and park the car. The steering wheel gets stuck to the side even though the car is driving straight then th... Read more

Incident date: Jul 26, 2021

The contact owns a 2011 Ford Explorer. The contact stated that the vehicle intermittently lost power steering functionality. The blind spot sensors also displayed an error message on the instrument panel. The contact stated that the traction control and several other electrical systems failed intermittently. The contact stated that the message “Brake Failure” was displayed on the instrument pa... Read more

Incident date: Jul 22, 2024

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 19V435000 (Suspension) and the vehicle was taken to the dealer for the recall repair. The contact stated that while driving out of the dealer lot, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was diagnosed with steering ge... Read more

Incident date: May 31, 2024

The contact owns a 2013 Ford Taurus. The contact stated while driving 20-25 MPH, the vehicle lost power steering functionality, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road by using physical strength to steer the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear assembly had fai... Read more

Incident date: Jun 19, 2024

While driving with my young family my vehicles engine shut off and all steering was lost going appx. 50mph. As the the vehicle shut off, a warning popped up and said “stop safely, vehicle will shut off soon.” This was very dangerous and could have caused a life treating injury.

Incident date: Jul 25, 2024

I was driving to work on 7-25-24 at approximately 65 mph and suddenly my jeep started to shake . It was so violent I just grabbed the wheel so tight , let off the gas and hoped I didn't crash. Cars were swerving around me. I called the dealer and told them the problem. I refused to drive the car and had it towed to the dealer. This is the second time this Death wobbled happened in the last two yea... Read more

Incident date: Jun 26, 2024

The contact owns a 2013 Ford Explorer. The contact stated while driving at approximately 40 MPH and making a left turn, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The contact pulled off the road and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had taken the vehicle to a loca... Read more

Incident date: Jul 25, 2024

At moderate highway speeds, the steering sticks and jerks occasionally. Makes the car unstable when this happens.

Incident date: Jul 8, 2024

Steering system is sticky. It can feel like the steering wheel temporarily locks. It takes more effort to turn the wheel.

Incident date: Jul 17, 2024

1st incidence: The car with full self driving mode self-changed to shoulder lane on [XXX] for unknown reason. I had to steer back to my lane to avoid hitting the FWY divider. 2nd incidence: with autosteer/cruise control mode, the car self changed to left lane, again I quickly guided the steering wheel back to my lane to correct the action and it caused a car accident. INFORMATION REDACTED PURSUA... Read more

Crash

Incident date: Jul 25, 2024

When driving down the highway 60 mph hit a rough patch on the highway. It caused the truck to start shimming where it felt like it was going to fall apart now known to us as the death wobble. The driver was with some difficulty to control the vehicle reduce the speed and pull off to the side of the road.

Incident date: Jul 18, 2024

I have the same issue described in a recall notice for my year make and model. My EPS light is coming on and I'm losing power to the vehicle. My VIN was not included in the recall. Steering: Electric power assist system Recall date 2015-03-12 Recall no.15V144000. This is very concerning as it could cause an accident resulting in injuries or death. I would like to have my vehicle checked for t... Read more

Incident date: Jun 27, 2024

The contact owns a 2014 Toyota Rav4. The contact stated while driving at various speeds, the steering wheel seized. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with power steering failure; however, the vehicle was not repaired. The vehicle was also taken to an independent mechanic, who diagnosed the vehicle and confirmed the failure. Th... Read more

Incident date: Mar 20, 2024

Electronic Power Steering Rack in bad/defective. Will not return to center naturally. Diagnosed by Honda Dealership. I can no longer drive in a straight line. I'm constantly bouncing from line to line on the road. My tires are even wearing incorrectly because of this. They are so loud now. Currently it's not a safety risk but the more I drive it the worse it gets. It will eventually become a saf... Read more

Incident date: Aug 1, 2019

The contact owns a 2017 Ford F-250. The contact stated that while driving over a bump at various speeds, the vehicle experienced the death wobble. The failure caused the front of the vehicle to shake uncontrollably, causing the contact to temporarily lose control of the vehicle. Recently, the contact was notified of Customer Satisfaction Program: 20N04 (Steering Linkage Damper Extended Coverage). ... Read more

Incident date: Jul 11, 2024

The contact owns a 2016 Ford Flex. The contact stated while driving 65 MPH, the vehicle lost power steering functionality. The steering warning light was illuminated. The contact was unable to add power steering fluid. The vehicle was taken to an independent mechanic, who provided the contact with an estimate for the repair. The local dealer was contacted, and the vehicle was diagnosed, it was det... Read more

Incident date: Jul 5, 2024

While driving the power steering stopped working. I could still steer manual but was very hard. The service stability light came on. I pulled over to the side of the road turned car off then back on and still wouldn’t work. I decided to drive home with no power steering. Took to a local mechanic and he found that there is a TSB for this issue but is having challenges following the TSB. Due to h... Read more

Incident date: Sep 1, 2023

2023 Kia Forte LXS drives unsteady requiring continuous correction of Steering: feels excessive bumpiness/bounciness in the front end with subtle abnormal sideways movement (as if drifting away or swaying). It also feels the vehicle has subtle but sudden shaky movements and looseness in the wheel leading up to steering but no vibration. This is felt at both slow speed and highway speed. Dealership... Read more

Incident date: May 29, 2024

Steering wheel became loose. Within a week I took it into a Ford dealer who confirmed this was a serious safety concern. They worked on the problem a day later. Steering wheel bolt was damaged and would not retain torque. The steering wheel bolt was replaced by dealer.

Incident date: Jul 24, 2023

Corroded Subframe led to almost complete separation of drivers side control arm, 72k original miles, took my problem to Bergery Mazda where no one cared. If the part was already replaced in 2014 how is it possibly broken already.

Incident date: Jul 22, 2024

My 2012 Ford Fusion purchased March 3rd 2024 would sometimes display "Power Steering Assist Fault", shutting off the car and restarting made it stop, until 2 days ago. Now it is displaying "Power Steering Assist Fault" and shutting it off and restarting is not fixing it. Steering is incredibly hard to do. I called Ford two days ago and they told me that the recall had already been repaired, I aske... Read more

Incident date: Jul 15, 2024

The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer wa... Read more

Incident date: Nov 1, 2023

The affected component is the design of the cruise control engagement button, and yes it is available for inspection. While the vehicle is below a certain (unknown) speed, if the cruise control engagement button is pressed, the cruse control engages at a relatively high rate of speed, and the vehicle lurches forward. This is especially problematic due to the design of the switch, which is a protr... Read more

Incident date: Jul 20, 2024

I had just pulled out of my driveway when I heard a "clunk" and the power steering seized up. Dash lights indicated "Steering Asist Fault Service Required" and "Service Advance Trac". I had to drive around the block (pulling very hard on steering wheel) to get it back in my driveway. It was frightening not having full control of the car. There is a Recall for Ford Explorer Steering Issues (NH... Read more

Incident date: Jul 5, 2024

My wife could have killed herself or somebody when the power steering went out on the highway this is a serious problem and a continues to happen daily

Incident date: Jul 10, 2024

The vehicle experienced a sudden loss of power steering assist while driving back to the house after work doing normal speed for the road leading there which is usually 35-60 mph. The steering wheel became extremely difficult to turn, requiring significant effort to maintain control of the vehicle. This occurred without warning and created a hazardous situation as the vehicle became difficult to m... Read more

Incident date: Jul 16, 2024

The contact owns a 2013 Ram 1500. The contact stated while driving approximately 35 MPH, the service power steering warning illuminated, and the power steering function became inoperable. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle and the power steering functionality had returned. The contact stated that the failure reoccurred the same day and... Read more

Incident date: Jul 22, 2024

I hope this message finds you well. I am writing to express my deep concern regarding the ongoing safety issues with my leased Honda, which I obtained in March 2024. Shortly after leasing the vehicle, I noticed that the sensors would frequently activate and deactivate without any apparent reason. In May 2024, while driving, all the sensors turned on, deactivating all safety features and causing th... Read more

Incident date: May 31, 2020

The contact owns a 2016 Ford Edge. The contact stated while making turns from a complete stop, the message "Adaptive Steering Fault. Service Required" was displayed. The contact stated that the steering wheel delayed returning to the center while the message was displayed on several occasions. Additionally, the contact stated that the message was displayed after replacing the tires. The vehicle wa... Read more

Incident date: Jul 3, 2024

The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a c... Read more

Incident date: Jul 21, 2024

Niro had been exhibiting increasingly frequent "crunching" noises in the steering mechanism at lower speeds, like backing up and in-town driving. Issue started in late June 2024 at about 67K miles. A few times the steering wheel grabbed on turning and I had to fight it back. I called the dealer for a diagnostic appointment and they said they couldn't see it until mid-August 2024. I then took t... Read more

Incident date: Jul 11, 2024

Steering wheel has capacitive touch control for cruise controls and other options. While turning in corners or exiting from highways unknowingly capacitive controls are getting activated and it sets the speed to highway cruise speed limit or previous cruise speed, creating a panic situation. It is a safety issue and potentially crashes. I have avoided 10 different instances so far. It has to be re... Read more

Incident date: Oct 30, 2015

I am the original owner and from the start of ownership in 2015 I noticed after 30 plus minutes of driving when making a sweeping left turn, like around an S turn in a road, the steering wheel would have resistance. At the point of resistance if I go back to the right it is smooth. Try to turn left and again it near hangs up. Just a notable amount of resistance. I had the extended warranty and hav... Read more

Incident date: Jul 17, 2024

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to rep... Read more

Incident date: Jul 24, 2022

The contact’s mother-in-law owns a 2011 Ford Fusion. The contact stated that the power steering function was inoperable while starting the vehicle. The vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. The contact stated that the vehicle owner had possibly received notification of NHTSA Campaign Number: 15V340000 (Steering), and the ve... Read more