Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,884 complaints - component: SERVICE BRAKES
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES
Nov 19, 2025
Incident date: Nov 8, 2025
Was Delivered. Took for a test drive. Stalled at stop sign. Restarted went down the road stalled and slammed into park. Contacted company was told to take to local GMC/Chevy, (said they did a bunch of research and this part should work) basically guessing had my vehicle for 9 months replaced some sensor. Had my boyfriend Drove to red light, not even half a block, stall (stable track sensor) but lo... Read more
Incident date: Nov 10, 2025
Pre Collision System light on dash, abs lights, traction lights etc Error Code C1391which requires a Brake Booster pump AND a Brake booster pump kit due to a MALFUNCTION which should be manufacturers responsibility. They launched a customer support program for a very short period (you had to have the error during this short time) and EXCLUDED all HS250h from the Secondary Coverage period by no... Read more
Incident date: Jun 19, 2025
Automatic braking: One incident of the automatic braking system engaging on a side street when the road was clear of obstacles. The road surface had been prepared for some kind of minor work in the center of the road - there were regularly intermittent disturbances to the otherwise smooth surface. These appeared to be small prox 6-8” square cuts in the surface. On two occasions the car brake... Read more
Incident date: Nov 18, 2025
Brake booster has gone out at 100,000 miles. Brakes do not work when vehicle is first started. Problem was diagnosed by an independent mechanics shop. There was no warning light until after the first incident.
Incident date: Nov 1, 2025
See attached document for complaint.
1 deaths
Incident date: Aug 29, 2025
Turned on my car last night and many lights appeared including emissions system problem, electronic brake problem and SH-AWD malfunctioning. All the lights came on at once. According to forums, this is happening with many Acura RDX, MDX models and manufacturer does not have a clear way to repair or resolve the issue. My car has had all the routine maintenance and is scheduled for the 2 recall... Read more
Incident date: Apr 9, 2025
My ESC, ABS, and check engine lights have been on for months due to this recall that has no fix.
Incident date: Nov 18, 2025
The Electronic Control Unit ABS gave false or partial warnings for years without showing up as the problem during four trips to the dealer over a four-year period. The truck would sound alarm, abs and air pressure low warnings. Then go into save mode and would drive slowly until shut down completely for a new reboot. Then the truck would operate correctly for some time. Right front caliper would s... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) - SERVICE BRAKES
Nov 19, 2025
Incident date: Nov 18, 2025
WAS DRIVING ALL OF A SUDDEN, THE CAR STARTED KNOCKING MAKING NOISE, THE OIL LIGHT CAME ON, THE ENGINE LIGHT CAME ON AND WHITE SMOKE WAS COMING FROM MY TAIL PIPE. I HAD AN OIL CHANGE, BUT THAT DIDN'T DO THE TRICK, THE ENGINE LIGHT STILL COMES ON, MY CAR DRIVES VERY SLOW NOW. I'M AFRAID TO TAKE IT OUT ON THE ROAD
MERCEDES-BENZ
R320
(2007) - SERVICE BRAKES
Nov 19, 2025
Incident date: Nov 19, 2025
I first started having issues with the “brake” light illuminating in dash, service electronic braking system, service abs, service trailer braking system (no trailer hooked up) around 8/20/25. I had it check out by a mechanic on 8/28/2025 and he confirmed that the ABS module was bad. DTC C2200-49 stored in ABS module. Inspected wiring and connections and found no issues. I have contacted RAM ... Read more
Incident date: Nov 3, 2025
I was driving my 2014 Subaru Forester (about 148,000 miles) behind a minivan at a safe distance and speed. Without warning, my vehicle accelerated uncontrollably. Despite applying the brakes, shifting into low gear, and using the emergency brake, I was unable to slow it down. After impact, the car then hit a telephone pole, spun me around and rolled the car over. There is major damage to the... Read more
Crash
5 injured
Incident date: Nov 18, 2025
Number one my brakes are soft they say needs abs and their is recall but not on My vin number but on Ford edge 2011if it's on one should be on all recall safety is without brakes and my camera is black again recalls on other ford edge but again not mine please help
Incident date: Nov 18, 2025
The contact owns a 2023 Grand Design Solitude RV. The contact stated that while hauling the RV and depressing the brake pedal to stop, the RV pushed up against the rear of the pickup truck. The vehicle was taken to the local dealer, who discovered that the RV brake shoes had crumbled and failed. The contact was advised that the brake shoes and braking system needed to be replaced. The vehicle was ... Read more
Incident date: Nov 1, 2024
Yesterday 4pm try to park my car at infront of grage door i have been slow down with touch break pedal. But this car won't stop at all so this car hit home grage door and and side stone decorations.
Crash
Incident date: Nov 6, 2025
The vehicle experiences a recurring defect where the brake light turns on suddenly and the engine shuts off while driving. The failure appears related to the braking system (brake switch circuit), electrical system (CAN-bus/ECU communication), and engine control (shutdown/stall). The system remains installed and is available for inspection upon request. The shutdown poses a serious safety risk, in... Read more
VOLKSWAGEN
ATLAS
(2024) - SERVICE BRAKES
Nov 18, 2025
Incident date: Nov 14, 2025
When Applying Brakes the Brake Pedal application of Foot Pressure Travels to the Floor before Slowing the Vehicle. Can the Manufacturer Repair this Safety Problem emmediately ?
Incident date: Nov 18, 2025
I purchased a 2011 Prius 4 years ago from a dealership. For the last 2 years, whenever I drive the car, the ABS, brake, and skid lights are on. also, there's a slightly whirring noise every few seconds from under the hood. Braking has been affected, and I've had to increase my stopping distance as a result. Also, the brake pads and rotors deteriorate faster. Apparently, this is a common problem wi... Read more
Incident date: Oct 15, 2024
When my Ioniq 9 was in reverse, the brake did not work. The car kept rolling and I had to turn it off to stop the car.
Incident date: Nov 4, 2025
Initially in May 25, my Sportage started accelerating on its own, unprompted, up to 4500 RPMs many times and also hesitated. In 6/25 the info screen, (whole dash) went black 4-5 x’s for about 3minutes while driving 60 mph on bypass. Beginning of July, Siri didn’t work and said it was inaccessible, and also the navigation said it was not updated however, when I pulled into the dealer, all of a ... Read more
Incident date: Nov 16, 2025
On 09/16/25, I was exiting the Florida turnpike onto Sawgrass Highway via the exit ramp on exit 71. As I decelerated from 60 MPH to 35 MPH to match the speed of the exit ramp, I was in the left most lane in the two-lane exit ramp. My car spun out and I lost control of the vehicle, which caused the vehicle to spin through the two lanes of the ramp several times and ended up drifting onto the edge o... Read more
Crash
Incident date: Oct 30, 2025
My car is only 14,200 miles and the rear brakes are gone, I need to find help because is a safety concern and VW doesn’t want it to replace because the extended warranty is already expired, but nobody, either the VW or the dealership where I bought my car informed me regarding this issue and the extended warranty. The issue is not only for me there are a lot of customers having the same issue an... Read more
Incident date: Nov 18, 2025
The contact owns a 2020 Honda Accord. The contact stated that while driving at various speeds, the brakes were independently activated without the driver depressing the brake pedal. The “Service Brakes” warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. In addition, the contact related the failure to Honda Recall: TN2; however, th... Read more
Incident date: May 15, 2025
I was driving down the road at 35 MPH when the Service Electric Power Steering (EPS) Message On Instrument Cluster came on. Then when I stopped the brakes were hard to deploy. I tried to reset it by turning it off and on. I had just replaced the backup batter several months back so i don't think that is it. i called the Dealership and told them I talked to Stellantis and they gave me the star onli... Read more
Incident date: Nov 17, 2025
The contact owns a 2025 Lincoln Nautilus. The contact stated that the front brakes were making an abnormally loud squealing sound. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to assist. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1,000.
JEEP
GRAND CHEROKEE
(2018) - SERVICE BRAKES
Nov 18, 2025
Incident date: Sep 15, 2025
Brakes sometimes do not engage when parked and putting the car into drive or reverse gears. The car performs automatic brake checks when the car is parked. Sometimes, if I happen to press the brake pedal as one of these checks is starting, the brake pedal doesn’t press down all the way. I can still start the car though and put it into drive or reverse while pressing the brake pedal until it stop... Read more
Incident date: May 10, 2025
When driving at low speeds the brakes do not work. The vehicle will stop, but it is very hard to get it to stop. You must push the brake pedal all the way to the floor to get the brakes to work. This does not happen all time it will just happen out of no were, this can be scaring. I looked up to see if our vehicle has any current recalls, which it does not. But on 9/19/2019 we had our vehicle in t... Read more
Incident date: Nov 14, 2025
The brake peddle keeps jamming and sticking . The steering wheel is now very lose and a lot of play . There is a steering wheel with exclamation point flashing on the dash . When the card turns off it makes electrical noises . It is consuming oil . A pint a week . It’s been towed twice in three weeks
Incident date: Oct 7, 2025
I own a 2019 Model X which I have been driving for six years without any driving issues. I did have a few incidents in which the screen went black while driving. That was scary - driving without controls. These issues reported to Tesla and were addressed by Tesla. Today I was pulling into a parking lot when all of a sudden my Tesla automatically accelerated to high speed. I could not control or... Read more
Crash
JEEP
WRANGLER 4XE
(2024) - SERVICE BRAKES
Nov 17, 2025
Incident date: Oct 10, 2025
Dear Sir (or Madam), We have a 2017 Wrangler Rubicon and we've change the rear Brake Hoses, Calibers, Rotors and Brakes twice due to the brake hoses collapsing and not letting the fluid return to the master cylinder. The first time it was covered the second time 1000 bucks. We have also replaced the front Brake Hoses, Calibers, rotors and brake due to the brake hose collapsing and not letting t... Read more
Incident date: Nov 10, 2025
THE ESP AND ABS MALFUNCTIONED AND THE VEHICLE WENT OUT OF CONTROL AND HIT PARKED VEHICLES CAUSING MULTIPLE DAMAGES AND INJURIES TO ME.
Crash
1 injured
Incident date: Nov 10, 2025
On [XXX] at [XXX], while I was slowly moving my car into a parking spot, the vehicle suddenly stopped for a brief moment and then, within a second, unexpectedly accelerated forward without any input from me. The car jumped onto the pathway and collided with the glass door of the property located at [XXX] ". I attempted to control the car using the brakes immediately, but the vehicle was not resp... Read more
Crash
Incident date: Oct 16, 2024
I continually have the same issue with this vehicle. It started only a couple of months after initial purchase and has happened various times since. Today was one of those days it occurred, the ABS system will turn on along with the traction control light in the middle of the freeway causing the vehicle to immediately slow down, I could not accelerate and was almost hit by the car behind me beca... Read more
Incident date: Nov 19, 2023
Electrical, brake and car acceleration problems.
TOYOTA
HIGHLANDER
(2018) - SERVICE BRAKES
Nov 17, 2025
Incident date: Nov 12, 2025
The issue started just before my vehicle had 60,000 miles on it and only occurred every once and a while but, now it happens more often. When braking at low speeds my car makes a hissing/buzzing noise and the pedal goes soft. We got to a dealership when it had 60,420 miles on it. The dealership had it for two weeks saying they have never experienced anything like this issue before. They even conta... Read more
Incident date: Nov 13, 2025
2 times, while driving 35-40 mph, the vehicle automatically slammed hard on brakes to full stop without any danger or other vehicle near, causing neck pain/whip lash. 3 days ago, I attempted a U-turn in busy intersection, suddenly the vehicle braked hard and came to full stop without any danger near. The dash lights lit up, the vehicle stalled. I was in middle of very busy intersection. It would ... Read more
Incident date: Apr 1, 2025
Vehicle: 2011 Toyota Sienna XLE VIN: [XXX] Mileage: ~204,800 Incident Date: [XXX] Recent Service: Oil change, tire rotation, brake inspection, and multipoint inspection performed on November 10, 2025 at Fitzgerald Toyota Gaithersburg (Maryland). Description of the Defect: On [XXX] while driving with my child in the vehicle, my 2011 Toyota Sienna experienced a sudden and dangerous failure. A str... Read more
JEEP
WRANGLER 4XE
(2024) - SERVICE BRAKES
Nov 17, 2025
Incident date: Nov 17, 2025
When applying the brakes at highway speeds the vehicle shakes violently. If in a turn of going downhill you have to release the brakes so you don’t lose control of the brakes. Started happening at 10,000 miles on a brand new truck. Toyota tells my I have to pay $440 to recondition the rotors. In all my years and many cars and trucks I’ve never had a warped rotor. I don’t ride the brakes and ... Read more
Incident date: Jul 1, 2025
•The ABS system has failed in this vehicle. The cruise control has also failed. According to research, these are related. Diagnostics show a 2200 code “anti-lock brake module internal”. The vehicle is available for inspection upon request. Internet research reveals that this is a very common failure with this vehicle. The parts are unavailable from Jeep/Chrysler and other suppliers. Module r... Read more
Incident date: Sep 29, 2025
My vehicle has a recall for a an ABS control module which affects, the ABS system, traction control, and cruise control system. The cruise control system will randomly turn off when the vehicle is at highway speeds causing a momentary struggle to keep control of the vehicle. The driver information display in the gauge cluster will randomly flash an error message with an audible "ding" which is hig... Read more
Incident date: Nov 16, 2025
The brake master cylinder seal is broken and causing brake fluid to leak into the floorboard of the cab near the brake pedal.
Incident date: Nov 14, 2025
The following components have failed multiple times over the course of 3 months to include the above referenced recalls and additional components. The recalls have been completed per ford . The instrument panel was not going blank until the software update was completed now it malfunctions multiple times a day . The brake warning will appear randomly and without warning depicting "Brake System ... Read more
Incident date: Nov 10, 2025
My 2023 Toyota Highlander has had an issue where the steering wheel and brake pedal vibrate when braking at around 25 mph and higher. The car will also vibrate. This happens on the highway mainly but also on 25+ speed zones in residential areas. I have taken my car for regular maintenance and the brakes have always checked out fine. There has never been a service report stating anything is wrong... Read more
Incident date: Nov 17, 2025
My brake pressure dropped rapidly and the ABS and brake system warnings lit up. I added brake fluid and it leaked out from the rear passenger side brake line. Took car to dealer and they confirmed a recall on the brake lines and replaced the lines. I was responsible for the repair cost and the dealer was not able to process reimbursement until unknown date of Ford completing recall instructions... Read more
Incident date: Nov 14, 2025
The vacuum pump for the brake assist is made from bad metal which can break and screw up the camshaft, chevy knows of this problem they have a recall for the 2017 model but not the 2018 which they both have the same exact problem, they need to take care of this it is a major safety issue, I have no brakes and it could potentially ruin my engine.
Incident date: Sep 17, 2025
Recall C4B/NHTSA 24V-896 was issued November 2024. To this date, there is no remedy. I have spoken with both FCA and my local dealership. Both have communicated that FCA does not have a resolution and can not provide a date for parts availability for repair. As the recall states. " The loss of the ABS/ESC/Traction control may cause a vehicle related crash without prior warning". I have signif... Read more
GMC
SIERRA 1500
(2022) - SERVICE BRAKES
Nov 17, 2025
Incident date: Sep 22, 2025
The contact rented a 2024 Jeep Wrangler. The contact stated that while reversing, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the vehicle's speed accelerated forward instead, and the vehicle was uncontrollable. The contact stated that the vehicle's speed continued to increase. The brake pedal was depre... Read more
Crash
GMC
SIERRA 3500
(2025) - SERVICE BRAKES
Nov 17, 2025
Incident date: Apr 24, 2025
abs and traction lights stay on. cruise control does not work. recall is 24V-896 and parts are still not available after almost a year.
GMC
SIERRA 3500
(2025) - SERVICE BRAKES
Nov 17, 2025
Incident date: Apr 24, 2025
I have a 2016 dodge 1500 hemi 5.7. The chrysler dealership diagnose that the abs module was bad. these abs modules are very rare to find. messages were abs light, check engine light, traction light and speedometer stop working. Thanks for your attention in this matter.
Incident date: Nov 17, 2025
We drove the car to the store and everything was fine we went in to shop. We came back out and I turned the car on and my dash board had lights on. My brake light will not turn off . My ABS light is on. My forward collision light is on .. I am getting a notice to service ESC, and a separate one saying service brake assist . I ran a onstar diagnostic and it came back everything is good. I have no... Read more
Incident date: Nov 16, 2025
-What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic breaks engaged for no reason. -How was your safety or the safety of others put at risk? It could have caused someone to rear end me. -Has the problem been reproduced or confirmed by a dealer or independent service center? No. -Has the vehicle or component been inspected by the manufa... Read more