Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 77,487 complaints — component: SERVICE BRAKES
Incident date: Jan 12, 2026
SUPPLEMENTAL INFORMATION FOR ODI#11708898. I am providing additional documentation to this ODI case. I had to create a new complaint since there appears to be no way on-line to add this information. Gunther Volvo has not provided ANY status updates of my vehicle which has been in their possession since Sunday, January 4, 2026. The Director of Customer Experience, Nyam Smith had not responded... Read more
Incident date: Oct 29, 2025
My 2015 Sonata will stall out dropping speeds to 12-24 when i slightly merge, when I turn ect. Then it won’t accelerate for what seems like 10 minutes realistically 2 minutes maybe 3 Then will slowly regain speed. I’ve almost wrecked twice Share care with daughter and she’s been victim to it way way more. This is scary and Hyundai won’t stay behind their product Local dealership won’t... Read more
1 injured
Incident date: Nov 14, 2024
While driving on interstate 20 and then on I65 my cruise control dropped off causing the vehicle to sudden decrease in speed. Rear end collision narrow avoided due to commercial vehicles, following, quick action saved a disaster. This loss of cruise control, is/was caused by the warning ⚠️ of recall C4B/NHTSA 24V-896. We are now experiencing a total loss of safety (service elect... Read more
Incident date: Dec 30, 2025
I am reporting a safety concern involving delayed brake engagement on my 2024 Acura ZDX RWD. During normal braking, the brakes do not respond immediately. The vehicle slips and launches forward several times before braking force applies, and the traction control system activates prior to adequate deceleration. It feels like the brakes aren't catching properly. This condition occurs consistently an... Read more
Incident date: May 17, 2025
In busy traffic brake pedal went all the way to floor almost causing me to hit vehicle in front of me. Vehicle was towed to my mechanic at which time he informed me this is an ongoing issue with Ford and is recall issue. I have contacted my local Ford dealer as well as Ford Motor company and filed a claim.Vehicle has not been repaired. I hope sooner than later Ford will acknowledge this ongoing i... Read more
Incident date: Dec 31, 1969
While driving my 2022 Lexus GX460, I experienced a sudden and unexpected loss of braking capability while stopped. After bringing the vehicle to a complete stop, the brake pedal pressure gradually decreased while my foot remained firmly on the brake. As pressure lessened, I applied additional force, but the brake pedal continued to travel downward until it reached the floor. At that point, the veh... Read more
MITSUBISHI
ENDEAVOR
(2010) — SERVICE BRAKES
Jan 18, 2026
Incident date: Oct 7, 2025
Approximate Mileage on Car: 26500 Make/Model/Trim: Honda CRV Hybrid Sport-L Location: Manheim and Lancaster Counties, Pennsylvania Date of Incident: 1/17/26 Weather: Light snow, under 3", mostly plowed/salted surfaces While driving in light snowy road conditions, the vehicle failed to decelerate appropriately when the brake pedal was firmly applied. The driver was operating the vehicle cautiously... Read more
MERCEDES-BENZ
GLK350
(2012) — SERVICE BRAKES
Jan 18, 2026
Incident date: Aug 17, 2025
Abs engages the truck rolls forward 10 to 20 ft. Before it stops. There was a recall that was done on the truck but the issue still continues. Nobody will help me. It's still a problem?
Incident date: Jan 5, 2026
This vehicle’s brakes loudly squeal when in reverse and when just stopping at a stop sign. After a few weeks of purchase I brought it to the Toyota service team in St. Peter’s to fix since it’s under warranty. They said they do not have a fix for the issue! Driving this vehicle scares me and I don’t feel safe. Please help. This is a major safety hazard. Supposedly, these vehicle was brough... Read more
Incident date: Dec 5, 2025
On or December 5th, 2025 (4 days after taking possession of the vehicle, I experienced a sudden and severe steering system failure while driving. When turning the steering wheel (even slightly), the vehicle produced a loud buzzing/grinding noise and the steering effort increased significantly, creating an immediate safety hazard. Because the steering issue worsened quickly and made the vehicle dif... Read more
Incident date: Dec 1, 2025
The failure involves the Integrated Brake System, which is subject to a manufacturer issued safety recall, and related braking components including a wheel speed sensor that is part of the brake and stability control system. The vehicle is currently back in my possession and is available for inspection upon request. My safety and the safety of others were put at risk due to sudden and unpredictabl... Read more
Incident date: Jan 12, 2026
No accident has occurred as of yet (for my case). Ongoing issues with Hyundai left brake bulb and center brake bulb burning out due to over-amperage. These two are on their own 10A circuit separate from the 5A circuit for the right brakelight bulb. It appears that these two bulbs are possibly receiving 15A and therefore burning out prematurely (3 months or less). I recently replaced these two bul... Read more
Incident date: Jan 1, 2026
Incident Description (ABS Module Failure) The ABS control module is failing intermittently. The vehicle is available for inspection upon request. The ABS warning light illuminates unpredictably, sometimes every few minutes to every few tens of minutes. When this occurs, ABS, cruise control, and trailer brake control are disabled, making the vehicle difficult and unsafe to operate, especially whe... Read more
Incident date: Jan 16, 2026
My wife and I were at a stop light behind a box truck in our 2018 Jeep Wrangler, about 15 feet between us. I had slowed to stop and had my foot on the brake. All of the sudden the Jeep reved up (idle increase), did not see the tachometer, and with my foot on the brake accelerated into the box truck in front of us. When it started to accelerate, I pushed the brake peddle to the floor to stop the Je... Read more
Crash
Incident date: Jan 17, 2026
1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the ... Read more
Crash
Incident date: Jan 16, 2026
I was in a parking lot moving a trailer to a different spot when all the sudden my foot on the brake goes to the floor. I wasn't even on the brakes hard. I then check my truck and I see my passenger front wheel is covered in brake fluid and a large puddle underneath it. I then took off the wheel and saw that the brake hose had a split so I replaced it. The split is at the top of the brake hose W... Read more
Incident date: Jan 17, 2026
Vehicle: 2025 Nissan Versa Mileage: 276 Date: 01/17/26 Location: my home in Winston salem nc Warning lights: None observed / Unknown While reversing to park, the vehicle suddenly lost power steering and braking assistance at the same time. The steering became extremely hard to turn, and the brakes did not stop the vehicle. I lost control, and the car continued rolling backward, resulting in a col... Read more
Crash
Incident date: Nov 1, 2025
2015 Dodge Durango AWD rolls downhill while in Park. Electronic parking brake engages and locks rear wheels, but vehicle still moves. Rear wheels slide while front wheels roll. Occurred multiple times over several years, including a recent incident where a person was nearly struck. Dealer unable to diagnose.”
Crash
Incident date: Jan 14, 2026
While approaching a stop sign at a speed of less than 10mph with my wife and three small children in the car, the engine shut off and the steering/braking became degraded. I was able to restart the car after stopping, but the auto start / etorque does not appear to be working any more. I will be dropping the car off for diagnostics, but after some research this appears to be a common issue which... Read more
Incident date: Nov 18, 2025
Ram needs to look int the abs faliure on 1500 modals just like 2500 and 3500 modals , my abs appears to be failing as well just as the some symptoms for 2500 and others
Incident date: Jan 16, 2026
On July 9th, 2025, our car's engine failed. It was discovered that it was due to the safety recall 23S64 (Engine Oil Pump Failure). We were ill advised by Ford motor company customer relations specialist and ended up paying almost 1,000 for a rental car that should have been covered by the recall. We waited almost 5 months, to receive the car back fixed. It took us begging for the car to be shippe... Read more
Incident date: Jan 16, 2026
I have had this recall for over 3 years and its still not fix. Its dangerous to drive because you will never know when the brakes goes out completely. I have call the dealership many times and I receive the same answer like they waiting on the parts to arrive.
GMC
SIERRA 1500
(2019) — SERVICE BRAKES
Jan 17, 2026
Incident date: Dec 17, 2025
Been getting abs warning alarm for over 2 years and no fix in site. Also cruise does not function when in alarm been living with this alarm for 2 years or more. I would like to sell vehicle but cannot with this unrepaired recall. Need some action asap.
JEEP
GRAND CHEROKEE
(2011) — SERVICE BRAKES
Jan 17, 2026
Incident date: Jan 16, 2026
On December 22, 2025, I purchased a brand-new Chevrolet Blazer EV SS from a dealership located approximately 1 hour and 10 minutes away from my home. Immediately after leaving the dealership lot, I noticed a grinding / grunting noise coming from the vehicle. This was not a minor rattle or normal “new car” sound—this was an alarming mechanical noise in a vehicle that had just been sold to me ... Read more
FORD
BRONCO SPORT
(2022) — SERVICE BRAKES
Jan 17, 2026
Incident date: Jan 16, 2026
1-ABS module, yes ABS breaks do not engage properly Yes, Gettel CDJR Punta Gorda FL Only the Dealer that sold me the truck ABS warning light came on a couple days after purchase, after restarting the truck the warning light went off for a few days then came back on and now is on all the time 2-Exhaust manifold, slight exhau... Read more
Incident date: Dec 12, 2025
I was driving on the freeway, and a few lights(including ABS, brake lights) all came on and a beeping noise started, as i immediately lost complete control of my brakes! That God it was late, and no cars were in front of me. The car slowed down as I removed my foot of the gas right away. I tried to pull over as soon as I heard the lights, and that’s when I realized my brakes were completely gone... Read more
Incident date: Aug 1, 2025
As I was about to pull into my driveway my accelerator did not respond to braking I was going very slow about to make a left turn , less than 10mph Just As I started the left turn the wheel became unresponsive and the accelerator did not deccelerate At the same time my control panel seemed to glitch/flash I put both feet on the brake and stood on it as the truck continued forward until it struck... Read more
Crash
Incident date: Jan 16, 2026
Brakes - sitting at the used car dealership since 8.8.2025. The truck will not stop when the brakes are applied. If the vehicle does not stop when brakes are applied. Lives are at risk if they are hit or ran over. Inspected by a Nissan dealership, invoices are available. The Brake Booster is no longer manufactured by Nissan. No repair is available. Unknown. No accidents have occurred due to thi... Read more
Incident date: Sep 16, 2025
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured
Incident date: Dec 30, 2025
Defected brake booster hard brake suddenly car less than 100 000 miles many vehicles with the problem
Incident date: Mar 3, 2025
The Anti-Lock Brake module has prematurely failed in the vehicle. The dealership can and will inspect the fault but they will say they are not trained or authorizes to fix the module. I was directed to an ABS module rebuilder and was simply told by the rebuilder that they could not fix it due to a computer chip shortage. The problem has been reproduced many times as seen with the RAM truck recall... Read more
Incident date: Oct 16, 2025
On [XXX] at [XXX]. in Cupey, Puerto Rico I was moving from west to east in the[XXX] parish underground parking. While parking my car in reverse, I needed to drive forward to accommodate the car in the parking space. As I shifted to drive, the vehicle accelerated on its own, the breaks were not working and hit a concrete wall. All the airbags exploded, and I was stuck inside the car. The car doors ... Read more
VOLKSWAGEN
TAOS
(2022) — SERVICE BRAKES
Jan 16, 2026
Incident date: Jan 16, 2026
Component or system that failed or malfunctioned Rear brake rotors and rear brake pads. Both rear rotors have been diagnosed as requiring replacement along with rear brake pads. The front rotors and pads are reported to be in normal condition. The vehicle and all replaced components are available for inspection upon request. Safety risk Degraded rear braking performance increases stopping distanc... Read more
Incident date: Jan 9, 2026
Since we bought the vehicle new in 2022, it has had an ongoing brake noise at low speeds. It sounds like a screeching or grinding, and I only hear it when I press the brake pedal. It is most noticeable right after startup when driving slowly. The main issue I am reporting is uneven rear brake pad wear, which may indicate the rear brake system is not applying evenly or not functioning correctly. T... Read more
Incident date: Jan 15, 2026
Vehicle: 2022 Ford Mustang Mach-E Mileage at failure: ~36,800 miles Complaint Description: The left rear electronic parking brake (EPB) wiring harness/connector failed, resulting in a parking brake fault and abnormal braking behavior. This component is not a wear-and-tear item and is located in a fixed, protected area of the vehicle. It is not subject to routine maintenance or driver interaction... Read more
TOYOTA
CAMRY HYBRID
(2026) — SERVICE BRAKES
Jan 16, 2026
Incident date: Dec 5, 2025
Code C0020-01 ABS-VSC lamp and intermittent warning chime.
Incident date: Jan 14, 2026
I have called & been to Fletcher Chrysler in Franklin, IN and they said that there is still no remedy/fix for the brake recall on my vehicle. I use it to tow our 5th Wheel & am seriously worried about towing it in the Spring, as well as daily driving in around. It has now been 14 months and there still is no repair for this Recall issued in Nov 2024.
Incident date: Jan 7, 2026
Car started to accelerate randomly and 2 seperate occasions while driving, Car started to decelerate / Brake randomly while driving
Incident date: Apr 18, 2023
Over the past two days, the vehicle has intermittently displayed an Electronic Stability Control (ESC) system error message while driving. At the same time, the brake pedal becomes extremely hard to press, as if the brake booster or power assist is not functioning. When this occurs, it requires significantly increased force to slow or stop the vehicle, creating a serious safety hazard. The issue a... Read more
Crash
JEEP
GRAND CHEROKEE
(2024) — SERVICE BRAKES
Jan 16, 2026
Incident date: Nov 6, 2025
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in Houston, Texas to obtain an estimate for repair. The police did not respond to reported incident. Incident ... Read more
Crash
Incident date: Jan 15, 2026
I was driving in the far right lane on the Van Wyck Expressway when suddenly my steering wheel locked up on me along with the following error messages displayed on the odometer: 1. Collision mitigation braking system problem. See your dealer 2. Road Departure mitigation problem. See your Dealer 3. Low Speed braking control problem. See your Dealer. 4. Electric Power Steering problem. Steering as... Read more
Incident date: Jan 14, 2026
I purchased a vehicle a year ago whenever my vehicle was still under the tenure and the 10 year and it’s still under 150,000 mile range. The vehicle was purchased strictly from the Toyota dealership in Lakeland, Florida, and shortly thereafter my brakes completely went out and the booster actuator assembly looking it up by further realize that is a very common issue and that there is so much tha... Read more
Incident date: Jan 14, 2026
Hybrid mode, parking vehicle 2mph stopping/breaking. Vehicle lurches forward toward trees. I continue to apply breaks place into park and pull up break, while turning wheel to left doing circles to avoid collision w anything for approximately 30 feet. The hybrid mode seemed to go from electric to gas, which may have triggered the erratic jolt forward?
JAYCO FIFTH WHEEL
NORTH POINT
(2024) — SERVICE BRAKES
Jan 15, 2026
Incident date: Nov 3, 2025
This is on a 2013 Ford Edge with Adaptive Cruise Control. The brakes failed and went completely to the floor, putting the driver/passengers at danger along with other vehicles in the vicinity. The ABS control module with HCU is the part that failed. Ford part # CT4Z-2C405-A. Per the dealership and per Ford, this part is now obsolete and unavailable, which means the vehicle is currently unsafe ... Read more
Incident date: Dec 21, 2025
Description On 12-15-2025, in 18°F weather, the vehicle was parked on a residential sloped driveway with the manual parking brake fully engaged. While the driver was outside the vehicle, the parking brake system failed to hold the car’s weight. The vehicle rolled backward, crashed through a wooden railing, teetering on a 4-foot retaining wall, and came to rest over a culvert. Two young children... Read more
Crash
TOYOTA
COROLLA CROSS
(2022) — SERVICE BRAKES
Jan 15, 2026
Incident date: Jan 15, 2026
Was driving 47 mph at 12:35 EST on a clear sunny day and car braked automatically. No car in front of me.
Incident date: Dec 21, 2025
Clutch slave cylinder started leaking leading to a sticking clutch pedal, making it difficult to engage the transmission with the engine, and a lower brake/clutch fluid level which could have caused braking issues if the fluid got too low.
Incident date: Jan 15, 2026
I am in Virginia and received a recall code C0020-01 for general abs fault. The truck continues to beep alerting me of this fact. I need replacement of the hcu. Which i have been told controls the breaking hydraulics. To me this seems to be of concern and could easily cause an accident and injury. This has been occurring since August of 2025 and I have been in contact with the dealership, Bl... Read more
Incident date: Nov 12, 2025
On November 12, 2025 the transmission, power train, and/or other components on my Porsche Macan S failed. My Macan was parked (gear selector in "Park") on a level surface, the ignition turned off and the key removed from the ignition when it was tapped from behind by another vehicle that was exiting a residential garage. The Macan proceeded to roll over two hundred feet from the impact, jumped tw... Read more
Crash
Incident date: Oct 24, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.