Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,884 complaints - component: SERVICE BRAKES
Incident date: Dec 14, 2024
The vehicle won't start all the dashboard lights come on but the truck will not start I got a warning alarm message that the CBI has a malfunction .
BRIDGESTONE
FIRESTONE
(9999) - SERVICE BRAKES
Jan 29, 2025
Incident date: Dec 1, 2024
I purchased this car from a dealer in Sarasota Florida. Driving it home from the dealer, I was driving approximately 70 mph on [XXX] near Sarasota. The vehicle suddenly braked and pulled to the left simultaneously. I have taken it to a repair shop that specializes in Corvettes, and trying to ID the problem. In doing research, evidently it is related to the active handling system. There is a r... Read more
JEEP
WRANGLER 4XE
(2024) - SERVICE BRAKES
Jan 28, 2025
Incident date: Jan 8, 2025
I am reporting a critical safety issue with the Vehicle Stability Assist (VSA) modulator in my 2013 Honda Accord Ex. The VSA modulator has failed, causing significant safety concerns, including erratic braking behavior, a complete loss of anti-lock braking (ABS) functionality, and compromised stability control. Only after avoiding near collision while driving on I5 freeway the failure illuminated... Read more
Incident date: Jan 25, 2025
I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local d... Read more
CHEVROLET
SILVERADO 1500
(2023) - SERVICE BRAKES
Jan 28, 2025
Incident date: May 28, 2023
We have had 2 incidents where the warning light illuminated then went away. When the defect was disclosed, BMW said that there was no fix. Because the defect relates to personal safety, we can no longer drive the vehicle, but BMW refuses to pay for a rental car, insisting that the car can be driven despite the danger of the brakes going out, and will not repurchase the vehicle under the Song-Bev... Read more
Incident date: Jan 28, 2025
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so somet... Read more
Incident date: Nov 17, 2024
In August of 2024 I began receiving an error message in my vehicle stating "Service Electronic Breaking System" on the gauge cluster. I also noticed the dash lights indicating that the ABS and traction control were disabled. The vehicle remained in this state whenever the vehicle was running. While i was returning home from work i hit the breaks on the freeway and the breaks locked up and i began ... Read more
LAND ROVER
RANGE ROVER
(2011) - SERVICE BRAKES
Jan 28, 2025
Incident date: Jan 17, 2025
My right rear brake hose ruptured while pulling into my garage. Peddle went soft and I had to throw it in park in order to not hit the wall.
Incident date: Jan 27, 2025
Whenever the car engine isn't warm and I slam on the brakes, they barely respond. I have replaced the master cylinder, abs hydraulic module, brake booster, calipers, pads, and rotors, and it still has about 20% normal braking power when the engine is cold. Just got it back from the dealership again. Dealer said no vacuum leak found, no leaks found, abs module checks out fine, and said the chec... Read more
Incident date: Jan 27, 2025
On Nov 9, 2024 I was pulling into a parking spot in a public parking garage, after turning 2 tight corners to approach the parking spot. About half way into the parking spot, the car suddenly lurched and accelerated and I crashed into a 90 degree concrete corner wall! It happened SO fast, without any warning sounds or ABS brakes deploying. The entire front passenger corner of my car was badly dama... Read more
Crash
CONTINENTAL
PROCONTACT GX AO
(9999) - SERVICE BRAKES
Jan 28, 2025
Incident date: Jan 28, 2025
Car has loss of power, loss of power brakes, low engine oil pressure. Current recall 23S64 does not cover my vin but my car is experiencing the same issues. My car is in the same date range and has the same engine. Car was diagnosed with bad oil pump/belt. I have contacted Ford multiple times about having my car included in recall with no resolution.
FOREST RIVER
SALEM
(2020) - SERVICE BRAKES
Jan 28, 2025
Incident date: Jun 17, 2024
Upon braking on the interstate the truck lost control and almost crashed due to not braking properly. ABS, Brake and traction control lights all came on and have stayed on steadily since. Truck pulls to the right every time we brake. When we spoke with dodge they told us the ABS module is the problem but that it can not be replaced due to no longer being made. They said the the truck is not ... Read more
Incident date: Jan 14, 2025
We have contacted the BMW Dealership several times with no response on the recall. The BMWX7 was purchased on 5/25/24 and due to the recall is unsafe to drive. We are frustrated with BMW and lack of response and fix for the problem as of 1/28/25. At present we have a very nice new car that is garaged and are unable to drive due to the liability of potential braking or lack of braking that could ... Read more
Incident date: Dec 28, 2024
My 2025 Model X has a feature commonly called "one pedal drive", where lifting pressure off the gas pedal causes regenerative braking force. This feature is *forced on* at all times, and is unsafe in slippery icy conditions, especially turns, especially downhill. I don't know if this is because of a malfunction of their regen-braking anti-lock (the ABS equvialent), or because it's simply not poss... Read more
Incident date: Jan 18, 2025
My 2018 ram 1500 big horn, began showing lights on dash to fix the trailer brakes, and ABS. The sensors was replaced yet the problem persists. When I called RAM they stated the recall was vin specific. Yet the 2018 ram 2500-5500 were recalled for bad abs system, the 2019 rams 1500s were recalled for the same issue. Ram told me that my truck did display all the issues their recall is doing. That wa... Read more
Incident date: Nov 11, 2024
Good afternoon, I am filing another complaint per Jayson Winick's recommendation. Fisker had a number of recalls. When I tried to contact Fisker upon first receiving the notices, the company's e-mail and phone numbers became disconnected. Now, the company is bankrupt and there is no one at Fisker to fulfill the recalls that need to be completed on my vehicle. I'm most concerned about the recall... Read more
Incident date: Dec 19, 2024
I purchased my 2022 GMC SIERRA XLT in February of 2022. I have had it in the shop 4 times for recalls. They couldn’t or didn't put an inspection sticker on the truck because I honestly don’t think it could have passed inspection. The truck sounds like a truck on Transformer when I turn it off breaking town like a robot. On yesterday which was 1/27/2025 while backing up to turn around the truck... Read more
CHEVROLET
SILVERADO 1500
(2021) - SERVICE BRAKES
Jan 28, 2025
Incident date: Feb 12, 2024
Brakes and ABS failed 34 days ago after dealership reprogrammed PCM
Incident date: Mar 1, 2024
The car is constantly throwing codes for faulty emissions system problem and parking brake problem but the car runs fine. The dealership will not do anything unless I pay them a fee to diagnose it and then they suggest replacing the catalytic converter even though it’s very likely a faulty fuel hose or faulty sensor. This needs to be recalled and fixed immediately
Incident date: Jan 1, 2025
When the vehicle is in reverse, the safety feature that is supposed to prevent you from hitting something mistakenly goes off when there is nothing there. It seizes the car and immediately causes the brakes to go off. The car will feel like it got in a crash. There is no way to un-release it and there is no way to change the settings to prevent it. It is a great safety feature that could really pr... Read more
Incident date: Dec 2, 2024
This morning it was 16 degrees F I drove about 6 city miles at about 35 mph. I was 1.5 miles from home when leaving a stop light the truck bogged down and was only going up to about 25 mph with the tach at 2000 rpm. It seemed at first that I was driving with the parking brake on but most V8's have enough power to override the parking brake. This acted as if I was pressing hard on the foot brake wh... Read more
Incident date: Jan 27, 2025
No less than 6 times in approximately 8000 miles the vehicle has lost all electrical power while driving and then regained power. All interior electric components are lost, power steering, headlights, everything. Twice it has completely stalled out when this has happened. I cannot recreate the issue on-demand. On occasion, the vehicle will not hold a hill. It will drift backwards when taking ... Read more
Incident date: Jan 27, 2025
When the Automatic Emergency Braking system is enabled, it will suddenly brake when in reverse even though there is no obstacle at the back. The braking is so sudden that it is painful. I reported it to the dealership but they never got back to me about a solution. I have disabled the AEB for now.
Incident date: Jan 27, 2025
In February of 2024 my 2022 Honda Passport wouldn't let me reverse out of my sloped driveway. I realized the emergency brake must be frozen and sure enough as soon as it hit 33F I was able to release the brake and drive the vehicle. I figured just a little water got into the cable in the rear. In January of 2025 I found myself with the same problem with another frozen brake. I took it into the Hon... Read more
Incident date: Dec 1, 2024
Lost of drive power and the vehicle steering wheel locked on my mercedes from a damaged malfunctioning steering lock actuator module due to mechanical issues within the steering column such as bad steering wheel assembly, faulty steering lock module or issue with the wiring or other electrical components and the mercedes dealer is the only one who solves this issue no other mechanic in general. My... Read more
GMC
SIERRA 2500
(2022) - SERVICE BRAKES
Jan 27, 2025
Incident date: Jan 2, 2025
My car was recalled by Hyundai for a critical safety issue and has been at the dealership since July of 2024 awaiting repairs due to missing parts. Despite repeated follow-ups, Hyundai has been unable to provide a timeline for the repair. Recently, they offered to buy back the car, but the offer was far below its fair market value. When I declined, they stated they would return the car to me unfix... Read more
Incident date: Jan 22, 2025
I'm writing to report a safety issue with my 2025 Palisade Calligraphy Knight Edition. The other day, I was driving in town on a rough road, going under 25 miles per hour, when I came to a stop sign. I pressed on the brakes, but the car wouldn't stop completely. It kept moving forward, shuddering, and the ABS wouldn't stop. It felt like the brakes were not engaging properly, and the ABS was malfun... Read more
Incident date: Nov 1, 2024
There is an active recall on the brake calipers and fuel pump for Acura Mdx 2017, and Hondas. My Acura Mdx 2017 has the same issues with a code of p07e4, which is the brake calipers. When looking up the recall of my car, there is no recall on it when inserting the VIN. My car is an Acura Mdx 2017; I do not understand why it is not included in the recall when it should.
GMC
SIERRA 1500
(2017) - SERVICE BRAKES
Jan 27, 2025
Incident date: Jan 16, 2025
In January of 2024, my husband was driving our 2023 Chevrolet Colorado. he was pulling onto our street driving approimately 5 mph. The vehicle suddenly stopped for no apparent reason. AT this time, we did not file a complaint because it was a minor incident and no one was hurt. We brought the vehicle into the Chevrolet dealership for a safety recall for the front cameras . On [XXX] I was drivi... Read more
Incident date: Jan 11, 2025
ABS Module failure resulting in abs and traction control systems not functioning properly putting myself and others at risk for injury. There is no replacement part available and Mopar indicates there is no current production for a replacement part. This is a well known problem that the manufacturer has failed to provide a safe solution for.
VOLKSWAGEN
JETTA
(2020) - SERVICE BRAKES
Jan 27, 2025
Incident date: Jan 19, 2025
In 11/2024, I started experiencing intermittent noises coming from the engine compartment of my 2011 Toyota Prius. The initial sound resembled the buzzing noise generated when first starting the vehicle. Then the noise started to persist for extended periods after the vehicle was turned off. It would oscillate between buzzing for approximately 10 seconds & remaining dormant for about 1 minute, re... Read more
Incident date: Dec 1, 2024
I took my SUV (Yukon SLT 2023) to the GMC Dealership 4/5 months ago because of 2 recalls, Failed Brake Fluid Leak Detection and Serial Data Gateway Model. The car was repaired according to the dealership. About 2 weeks ago, I entered my garage to auto start my vehicle and my SUV would not auto start. I waited a few minutes and tried to start it again from inside the vehicle and it started. When it... Read more
Incident date: Dec 31, 2024
When pressing the brake pedal a clicking vibrating sound comes from the brake pedal area. Per the manufacturer it is coming from abs system and is common for all the toyota camry 2023. This noise is definitely not normal and need to be assessed if there can be hazards related to this.
Incident date: Jan 21, 2025
As I was pulling into a parking stall at work, I pressed on the brake and the vehicle did not stop. It went up over the sidewalk which is stepped up from the parking lot 4-6". i continued to press the break in as far as I could and the vehicle continued to travel at least 20 and stopped when it hit the building. The vehicle is equipped with the automatic emergency breaking and collision warning... Read more
Crash
FORD
F-150 HYBRID
(2022) - SERVICE BRAKES
Jan 27, 2025
Incident date: Jan 25, 2025
Happened to be driving our car (11/23/25) to drop off our other car for brake pad replacement. On the way to our mechanic the brake light came on in the dash cluster. After having spoken to our mechanic we prepared to leave the car we planned to drop off. Got in our Hyundai Tucson and the brake light was still on, odd. Proceed to back up and he brake pedal almost went to the floor. Got out loo... Read more
Incident date: Oct 23, 2023
- Autopoilt/FSD had a failure and malfunction, the car speeded up on its own and hit the divider while driving on a highway exit road, which is a u shaped road. - Everyone in the car could be dead if I didn't pull the steer wheeling at the last minute to aviod fatal accident, it was horrifying - I have reported the claim to Tesla right after the incident, but they were not responsive in providin... Read more
Crash
Incident date: Oct 15, 2024
“Check brake system” notification came up on dash screen. Called dealer and scheduled appt. On the way to the dealer at 70mph the brake pedal locked, pedal was incredibly hard to press and I had to kick the brake pedal to engage the brakes. Brake pedal then felt normal, but has been squishy and hard since that point. Car has 40k miles
Incident date: May 27, 2022
The Equinox EV has rear Automatic Emergency Braking. On multiple occasions while backing up the vehicle's AEB has activated by slamming on the parking brake. A check of the rear camera and sensor system shows the vehicle detected nothing. A visual check also shows nothing behind the vehicle that's outside the sensor system's field of view. When this happens it feels like you just backed into a... Read more
Incident date: Jan 26, 2025
My car lost its brakes on [XXX] last December, putting my life and my husband's life in the vehicle at great risk, at that time the vehicle was only 9 months old, after the event the car was taken to the Chevrolet Bay Dealer in Estero, FL, where I bought it with zero miles just a few months ago, it was taken to the dealer to solve the brake problem and the service that corresponded to it, oil chan... Read more
Incident date: Jan 10, 2025
My Brakes almost caused me to crash on Jan 18th. I'm driving down the highway and traffic comes to a complete stop. I started braking but my abs, stability control and brake light come on. When this occurred I had to push the brakes to the floor just to stop. My brakes were very unsafe and unpredictable. I had to drive way below the speed limit to make it home, keeping at least 8 car lengths betwe... Read more
Incident date: Jan 25, 2023
ABS BRAKE WARNING Light came on and others warning lights. Error Code C220-49 Anti-Lock Brake Module Internal Failure-Electronic. Also lost cruise control, traction control, trailer brake controller and anti-lock brakes. Parts are on Nationwide BACK Order due to the massive failure rate. Safety Issue especially when towing and using OEM trailer brake control.
Incident date: Jan 23, 2025
I have called the dealerships in Fresno Ca and Clovis Ca asked them to check out my car because of all the recalls that were done by them I'm having problems with it or had to replace it again. I also told them since it was a recall and they supposedly repaired it I wanted them to check into it to see if the wrong was done because anyone could falsify a document I was turned away from both dealer... Read more
Incident date: Jan 24, 2025
ABS module/hcu failure Jan 13, 2025. No indication of problem prior to failure. When failure occurred, vehicle was traveling around curve in road at 50 mph when all warning lights on dash lit, loss of power steering, engine shutdown, loss of power brakes. Vehicle had to be towed home then to dealer (Davis Moore Ram Wichita Ks). Dealer diagnosed as ABS module with possible HCU failure. Told by deal... Read more
Incident date: Jan 21, 2025
I pulled up to a stoplight that was on a hill and tried to put on the brake. The brake pedal was highly resistant and wouldn’t let me push down fully. At that moment, all of the warning lights on the dashboard turned on. When the light turned green, I tried to hit the gas pedal but the car wouldn’t move forward. The car started rolling backward and I almost collided with the car behind me. I h... Read more
Incident date: Dec 25, 2024
My ABS actuator failed. Turns off the boosted braking and cruise control. This is a known issue in Toyotas and it always happens outside the warranty window. This is putting my safety at risk as the brakes don’t work as they’re supposed to
Incident date: Jul 31, 2024
The recall was issued for the Hydraulic control unit but there are no parts available to fix the issue..this in my issue. They have no HCU unit for over a year now. I contacted the dealer Deacons Chrysler in Ohio. Dealer wants me to pay for the diagnostic for the recall. But there is no parts available. This is unfair. How long do we have to wait for parts. And why do I have to pay for the recall... Read more
HONDA
ACCORD HYBRID
(2025) - SERVICE BRAKES
Jan 26, 2025
Incident date: Jan 9, 2025
The ABS Control Module has failed. This module controls the ABS, TCS, Cruise Control and leaves the BRAKE light on on the dash. This problem has been diagnosed by the dealership. The part has been discontinued by MOPAR and there are currently no indications of inventory being replenished by a MOPAR part manufacturer or 3rd party manufacturer. Without this, the vehicle no longer has required s... Read more
Incident date: Dec 20, 2024
When car has been stopped, in traffic or parking lot, the parking/emergency brake has engaged automatically (NOT engaged manually or intentionally by driver) and will not disengage automatically when accelerator is pressed to go forward. It is difficult to disengage the brake when this occurs. This has happened on 3 occasions. The safety risk for crash includes being hit from behind if brake enga... Read more
FORD
EXPEDITION
(2024) - SERVICE BRAKES
Jan 25, 2025
Incident date: Nov 1, 2024
The ABS modulator has failed. It's a common issue with 2014 Honda Accords and they should be recalled for it. It causes all of the dash lights to come on and so you won't know when there is an actual issue with your car because all of the lights are on all of the time until you can get it repaired. Also your anti lock brakes could fail. I bought this car brand new in 2014. It has less than 80k ... Read more
Incident date: Jan 25, 2025
Brakes went out and steering which caused loss of control of vehicle.
Crash
Fire
2 injured