Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,884 complaints - component: SERVICE BRAKES
GMC
SIERRA 1500
(2020) - SERVICE BRAKES
Feb 12, 2025
Incident date: Feb 7, 2025
Inability to Schedule Recall Work + Lack of Availability I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability... Read more
Incident date: Dec 16, 2024
am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I v... Read more
Incident date: Feb 12, 2025
Post 2.2 installation to address current recalls, vehicle is experiencing a loss of range. Additionally, installation of the update permanently damaged the 12v battery which required a replacement that I had to pay for out of pocket. 2.2 install process has been inconsistent, and has bricked multiple vehicles.
Incident date: Oct 16, 2024
I am reporting a serious braking system defect in my 2024 Audi Q3, which has persisted despite six separate repair attempts at an authorized Audi dealership. The defect causes severe vibration and pulsation in the steering wheel, brake pedal, and vehicle floor while braking at highway speeds, excessive brake noise coming from the rear brakes causes severe vibration, and the vehicle pulling to one ... Read more
Incident date: Feb 12, 2025
Vehicle is stuck in middle of the software update issued. I can't get assistance to fix without a FAST tool to which American leasing is not releasing to Fisker Owners Association or any other shop. Therefore, the recall update has not been completed. I had to pay $330 to have the recalled water pump replaced to which the DOJ stated customers aren't responsible for. I have left messages too. Ong... Read more
Incident date: Jan 5, 2025
My concern relates to the recall campaign for 24V623000 reduction in regenerative braking. The slow roll out of this campaign caused this unrepaired recall to result in a crash of the vehicle resulting in a complete loss. While driving on a highway in subzero temperatures, the driver let off the accelerator to slow the vehicle around a corner. At this point the vehicle lost the expected braking... Read more
Crash
Incident date: Feb 12, 2025
This is an ongoing problem since November 2023 - software was going to fix the problem but updates have stop coming and the problem are still an issue. I had 4 onsite service calls with no issue fixed. This is the 2nd filing for the same issues (6.21.24 first filing) NO RECALLS have been repaired. I also filed in 2024, under the lemon law in CA, with no response. ABS red warning light comes on, na... Read more
Incident date: Feb 1, 2025
Recall 24V865000 24V623000 24V499000 I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasib... Read more
Incident date: Feb 12, 2025
good afternoon. There are several recall items for this car, 2023 Fisker Ocean. None of the recall items have been addressed by FISKER LIQUIDATOR (THEY ARE IN CHAPTER 7) FOR MY CAR. THERE IS A BRAKING RECALL, A WATERPUMP RECALL, AND I BELIEVE A DOOR HANDLE RECALL. ALL OF WHICH , IF NOT TAKEN CARE OF, WILL CAUSE POTENTIAL HARM TO ME AND TO OTHERS ON THE ROAD. IT SEEMS LIKE THERE IS NO OVERSIGHT OF... Read more
Incident date: Feb 12, 2025
My car has few safety recalls to be addressed but with the bankruptcy of Fisker, we do not have proper means, parts, and technician to perform the recall fix.
Incident date: Feb 12, 2025
The car automatically brakes falsely, which should have been fixed in an OTA 2.2 recall but hasnt. The ADAS is constantly warning without needing to. It can give ADAS warnings while the car is parked. The car is near undriveable. The recall updates have been partial at best. NHTSA recall 24V865000 and 24V623000 have not been addressed and there's been no attempt to try and fix these issues.
Incident date: Feb 12, 2025
Recalls: 24V865000, 24V623000, 24V466000, 24V405000, 24V404000 I'm writing to express my deep concerns regarding issues reflected in above recall campaigns. My car breaking system related to its performance over rough terrain has not yet been addressed. I experience significant brake slippage and loss of function, which is a serious safety risk. I cannot afford to wait months for a resolution whil... Read more
Incident date: Feb 12, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake slippage and a loss of function, which poses a s... Read more
Incident date: Feb 12, 2025
My Fisker Ocean still has the 2.0 software, which does not include recall updates. Most concerning is the brake system, which I experience regular "lurching" (MRN: TSB10062408). I will no longer drive the car unless necessary because of the safety concern. In addition to this safety issue, there are several issues that have gone addressed with no apparent recourse to do so, such as: defective AC... Read more
Incident date: Feb 1, 2025
The warning lights keep blocking up lane assist light. Car won't lock or turn off and go to sleep. Infotainment screen goes black and all the time. Car goes to park when I lean forward when at drive. 12 volt battery keeps goes low. Brake rattling noise coming from brake paddle. Backup camera don't work.drive motor malfunction. Paid of out pocket recall work
Incident date: Oct 9, 2024
Over the Air Issue I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasts 48 hours, is simply not feasible for those who rely ... Read more
Incident date: Oct 13, 2023
My car has been completely unusable on and off for the last 9 months. Currently completely underivable and unable to get a software update or service technician to come to my area to work on it. I'm unable to drive my car. I'm paying for alternative transportation every day. I'm unable to trade my car in as it is not currently drivable.
Incident date: Oct 31, 2023
The major issue was related to a braking problem on rough terrain that made the vehicle lunge forward during braking. This was fixed with and OS update, however I was forced to pay out of pocket for the OS 2.2 update that was required by NHTSA and have not been reimbursed. Furthermore, the OS version still states OS 2.1 because only the Fisker OTA team can make that adjustment. According to the... Read more
Incident date: Feb 5, 2025
multiple emergency alerts goes on at the same time, battery drains over night, the range has been dramatically dropped after softwar update 2.2. Tires wore off aroud 8K miles, Paid out of pocket for water pump recall and key/fob programming
JEEP
GRAND CHEROKEE
(2021) - SERVICE BRAKES
Feb 12, 2025
Incident date: Feb 5, 2025
My truck Keeps Shutting off and steering locks up
JEEP
GRAND CHEROKEE
(2014) - SERVICE BRAKES
Feb 12, 2025
Incident date: Feb 11, 2025
while i was driving the truck lost power and i could not turn on my 4 way flashers when i was on the side of the road. when i called ford and asked if i would replace the battery if i would get compensation they told me no even though there is a recall
GMC
SIERRA 1500
(2024) - SERVICE BRAKES
Feb 11, 2025
Incident date: Feb 10, 2025
Brakes failing while driving in the rain. I was unable to use my brakes in the rain and headlights turned off while driving too. Took it to the dealer and they won't do anything unless lights are on on dashboard to read the code.
Incident date: Sep 15, 2024
ABS system failure. Unable to repair the ABS control module because the part is not available making the passenger rear wheel lose traction while starting to move and driving at highway speeds causing the rear of the vehicle to fishtail on dry roads. Even with new tires installed.
Incident date: Feb 11, 2025
On [XXX], my wife was driving our 2024 Cadillac Lyriq RWD (VIN: [XXX] ) in stop-and-go traffic on [XXX] at 5-10 MPH. She was maintaining a safe distance when the truck ahead suddenly stopped. She pressed the brakes firmly, but the vehicle failed to stop, resulting in a collision. Despite full brake application, the car did not stop as expected. The Automatic Emergency Braking (AEB) and Forward C... Read more
Crash
Incident date: Nov 16, 2024
Brakes stopped working while driving. Yes it has been reproduced by mechanic. No it has not been inspected by manufacturer. “Service Brake Assist” message populated after failure.
Incident date: Jan 31, 2025
Traveling on the highway at 70 mph the rear wheels (brakes) locked up nearly causing a collision. I found a couple of recalls notices for 2020 Chevy Silverado 1500, but nothing posted for 2019 Chevy Silverado. The vehicle was taken immediately to the dealership for evaluation and repair. The tow/haul mode light blinked on and then off. At no time was the tow haul mode manually engaged. My understa... Read more
Incident date: Dec 27, 2024
ELECTRICAL BRAKE FAILURE WARNING
Incident date: Jan 9, 2025
I have been waiting 6 or more months for an ABS control module (part # 68295368AC) for my 2016 Ram 1500 (vin [XXX]). I cannot locate a new one at any dealer I have called as they all say the part is back ordered and they have no idea when it will be available. It seems to me that if the part has been unavailable for over six months then many trucks are having the same problem which would indicat... Read more
POLESTAR
POLESTAR 2
(2021) - SERVICE BRAKES
Feb 11, 2025
Incident date: Feb 6, 2025
This brake controller seems to apply full brakes regardless of the settings within the app. I have reinstalled it several times as directed by the manufacturere and each time I get on the road and just barely touch the brakes it locks the trailer brakes. This is dangerous since there is no way to test the system without driving.
VOLKSWAGEN
BEETLE
(2017) - SERVICE BRAKES
Feb 11, 2025
Incident date: Jan 14, 2025
This brake controller seems to apply full brakes regardless of the settings within the app. I have reinstalled it several times as directed by the manufacturere and each time I get on the road and just barely touch the brakes it locks the trailer brakes. This is dangerous since there is no way to test the system without driving.
Incident date: Feb 11, 2025
The vehicle came to a screeching stop with no visible reason for doing so. Three cars behind me also had to come to an abrupt and dangerous stop to avoid me. I pulled out of my driveway, began to drive, reached 10 mph, then came to a full brake, causing tires to screech. The speed of traffic behind me was approx 25mph.
Incident date: Jan 31, 2025
As i was driving, my breaks suddenly became spongey and unresponsive. I could hear a "hiss" sound come from below me. ABS and other warning lights came on on my dash. As i was near my auto mechanic i tried to make it there safely, and as i drove the brakes seemed to become softer and softer. By the time i had reached my mechanic i was so uncomfortable with its ineffectivness i felt it necessary to... Read more
GRAND DESIGN
MOMENTUM
(2021) - SERVICE BRAKES
Feb 11, 2025
Incident date: Feb 11, 2025
upon inspection cracks were found in both rear brake rotors
Incident date: Nov 19, 2024
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smokin... Read more
Incident date: Oct 15, 2024
The hill assist feature causes the vehicle to stall due to long hold times. It's caused me to back up traffic numerous times and has almost caused people behind me to rear end me
HARLEY-DAVIDSON
RA1250
(2022) - SERVICE BRAKES
Feb 11, 2025
Incident date: Feb 6, 2024
My vehicle is under the Manufacturer Recall # CB4 (NHTSA Recall #24V-896) On January 1, 2025, while driving on a rural road, all the warning lights for the ABS and Traction Control systems lit up and I lost all braking power. I pushed the brake pedal to the floor, no brakes. I veered off into a field to stop the vehicle. Turned the vehicle off and back on. Still no brakes. I started to drive the v... Read more
Incident date: Feb 8, 2025
There is currently a safety recall on my vehicle that has no remedy available. There is a risk of having brake hoses rupturing and losing braking fluid, causing a no brakes situations and high risk for an accident. I reached out to the dealership and was provided with no information on how to resolve the situation, but was referred to their company's headquarters. Once I reached out to their repre... Read more
Incident date: Jan 27, 2025
While driving on highways, with no one in front of me, vehicle will brake while I have my foot on the gas. Vehicle says brake system malfunction. When I let off the gas and push again, it'll accelerate for a second, then brake again even though my foot is on the accelerator.
Incident date: Feb 20, 2023
Had truck in Park brake light was on. Rolled out of my driveway into the street when I was walking back to my house alarm went off that is when I turned around and saw my truck part way in the road. Called dealership they called back right away they set up an appointment for March 13
Incident date: Feb 10, 2025
Center High Mounted Stop Lamp, (CHMSL), lense breaks/detaches repeatedly.
JEEP
GRAND CHEROKEE L
(2023) - SERVICE BRAKES
Feb 10, 2025
Incident date: May 30, 2023
I have received an "Important Safety Recall" issued for my vehicle. In the notice, it states that "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning." I have contacted the dealership as well as RAM offices with no answer other than that the part is not available. As a safety issue, this is unacceptable. Please know that legal representation will be sought out.
Incident date: Dec 5, 2024
Loss of Brakes needing a "factory reset" that I would know nothing about it being needed until happens. Happened second time!! Same thing loss brakes on highway. Lucky both times waiting for tow truck.
Incident date: Feb 7, 2025
My ABS pump went out, causing my stability control to not function and cruise control to not function. Cruise control would randomly deactivate, causing a momentary loss of control and ABS function. Dash light illuminated with codes relating to ABS pump and traction control. ABS pump was replaced (part no. 68195569AB) and problem was fixed, but FCA will not reimburse me since I did the work mysel... Read more
Incident date: Feb 7, 2025
While at a stop sign fully stopped the car rolled forward on several occasions. My warranty had just expired a month prior. My car has always been maintained and maintenanced. I was stuck paying a lot of money and no car should be moving when you have your foot on the brake. The dealership said master cylinder/ brake booster went out.their is a recall on the hybrid for the same exact thing but not... Read more
Incident date: Feb 2, 2025
Car shakes in drive, car shakes when accelerating, transmission issues, rear differential had to be replaced.
Incident date: Jan 15, 2024
Automatic Braking System (ABS) automatically applied brakes when I was 2 car lengths behind a vehicle that was turning and the sensor detected the vehicles brake lights. There was enough space between my vehicle and the one in front of me that was turning for me to stop if needed.
Incident date: Feb 8, 2025
On a few occasions the emergency / parking brake auto releases when parked on a slight incline while the engine is running and transmission is in park.
Incident date: Feb 2, 2025
BRAKE FLUID IS LEAKING IN CAB OF VEHICLE BY PEDAL C/A ~|~CONFIRMED BRAKE FLUID LEAK SEEPING FROM BRAKE MASTER, LEAKING FROM ACTUATOR TO BRAKE PEADAL AND DRIPS OF FLUID FOUND ON FLOOR OF VEHICLE.
Incident date: Apr 27, 2024
When I pressed breaks the engine started to surge instead of breaking. After releasing and repressing the breaks the issue was over. Happened twice in one day, 2/7/2025, the weather was clear and dry, road conditions good. Did not reproduce since then. Not sure how this is even possible.
Incident date: Feb 4, 2025
Forbthe past gew months my 2014 Jeep Cherokee Latitude had been in and out of the shop. The ebrake will set itself and not disengage. I think they have replaced everything remotely associated with the ebrake. I picked it up AGAIN yesterday afternoon, drive 3 minutes down the road, pulled into a parking space, put in park, and the ebrake came om before I even shut the vehicle off. It will not disen... Read more