Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,884 complaints - component: SERVICE BRAKES
Incident date: Feb 13, 2025
Can not get the dealership to repair the recall c7b. Stating the parts are not available. Been several months waiting on parts and scared to drive my truck due to the danger?
Incident date: Apr 8, 2024
I have all the outstanding issues out on this car and probably more. For example, sometimes the car's brakes will fail and the car can roll away. There are times when the car's regenerative braking is not working properly which decreases braking performance and can lead to a crash. Sometimes I notice that my car has a loss of power, which is concerning as it may cause an accident or worse. My ... Read more
Incident date: Feb 11, 2025
Vehicle needs software update to 2.2 NHTSA (Campaign Number: 24V405000) but there is no contact regarding when this will happen. The ADAS Warning system has had a warning light on since I received the vehicle. I had to disable audible warnings because they were distracting and dangerous. Also, the vehicle needs a replacement water pump (NHTSA Campaign Number: 24V499000) and measurement of do... Read more
CHEVROLET
SILVERADO 1500
(2022) - SERVICE BRAKES
Feb 13, 2025
Incident date: Jan 31, 2025
Purchased this Ram new on [XXX] On the drive home the BRAKE light came on. I just figured it was some new tech that I needed to read up on to understand why this light came on. I made it home and when I went out for a drive with my family it was off. I drove the vehicle on a short trip then home. The following day the light came on and while at a stop light the pedal pushed to the floor. I s... Read more
Incident date: Feb 7, 2025
1. Various vehicle indicators warning (i.e collision malfunction, blind spot warning malfunction) 2. Rear passenger internal lights - stays on and does not turn off 3. Recall Water Pump - Paid out of pocket $195 to have replaced 4. Failure to install 2.2 Update 5. 12v Battery close to dying 6. Paid 3rd party company to purchase extra Key Fob (Will pay out of pocket for digital sync) 7. App integra... Read more
Incident date: Feb 13, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability, I am increasingly concerned about the unresolved safety... Read more
Incident date: Jan 13, 2025
Fisker entered Chapter 7Bankrupty. As part of the court order certain recall work was to be completed and funding was given to do this to a company. I have to date only received partial software updates and not the full requirement of the recall to Software 2.2 that was ordered by the court. I also had to pay out of pocket for a technician to replace by 12V battery because of software issues aft... Read more
Incident date: Feb 12, 2025
On a normal trip to work the dash light lit up then gave me these warnings. Service ESC, Service Trailer brake, Brake system Failure-62 mph top speed, steering assist reduced. Dashboard lights that were on, ABS Check Engine, Brake, Traction Control. When I tried to slow down the power assist was gone on the brakes, I had a little braking when I pushed the pedal all the way to the floor as hard as ... Read more
Incident date: Feb 13, 2024
NO Recall work performed on my car. Received notification of NHTSA Campaign Number: 24V499000 & Recall TSB10032403. NHTSA Campaign Number: 24V623000 (Service Brakes, Electric) Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has b... Read more
Crash
Incident date: Feb 10, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the brake pedal failed to keep the vehicle stopped while at a stop light or stop sign, allowing the vehicle to continue to roll forward. The contact stated that the taillights failed to illuminate until manually turned on. The failure occurred intermittently. There were no warning lights illuminated. The vehicle was taken to the ... Read more
TOYOTA
VENZA HYBRID
(2022) - SERVICE BRAKES
Feb 13, 2025
Incident date: Feb 8, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. The experience I had with my Fisker vehicle following the 2.2 Over-the-Air (OTA) update attempt left my vehicle undrivable. This is leaving me in an inconvenient and frustrating situation. As a result, I had to incur additional expenses to have t... Read more
Incident date: Feb 13, 2025
Brake pedal rattling occasionally, lane departure warning light constantly on, multiple warning signs pop up (charger door open, driver monitoring system, etc.). OTA update is not done. main screen goes dark while driving
Incident date: Dec 13, 2024
Extreme screech and scratching upon braking. Constant and well known by other VW owners.
Incident date: Feb 13, 2025
When driving at slow speeds maybe 20-25 mph, I pressed the brake pedal and it vibrated violently and the brakes wouldn’t bite. It felt like it was skidding on ice but the road was completely dry. Very scary. It’s happened several times. This is my second palisade and it happened with my previous one as well. I have zero confidence that the car will stop in an emergency situation.
Incident date: Feb 11, 2025
Hydraulic, power assist:vacuum
Incident date: Feb 13, 2025
Hello, The problem that I am having, and that many people have been having with the 8th generation Volkswagen Golf Rs (and GTIs as well) is with the "hill hold" feature. My car is manual transmission. When on a hill, the hill hold feature automatically holds the brakes after you take your foot off the brake. The way this feature is supposed to work is that the hill hold is supposed to release upo... Read more
Incident date: Feb 13, 2025
The brakes will have pressure then go beyond the original stopping point seemingly no to stop the car and first reaction is to press harder which causes the car to stop more abruptly than attended in the situation and causes panic with driver and potential a wreck from behind. ADAS warnings are constantly triggering especially when raining causing me to continuously look at the dash which can be ... Read more
Incident date: Feb 13, 2025
sudden power loss on road and car bricked . this is scary . as per my checks with technician says , this sudden brick is due to some modules issues(PCU/ICU) . water leak under hood and also causing car bricked brake fault . this is very scary we don't know when car suddenly stops while on road
Incident date: Dec 23, 2024
February 13, 2025 Vehicle is currently "bricked", no response is coming from the car with the fob or proximity unlocking device. This appears to be related to an un-announced over-the air update to the vehicle, which started overnight and without notice. The Brake lights flash periodically and the app on the smart phone do not reflect any of this reality, and also do not unlock the vehicle. Furt... Read more
Incident date: Sep 29, 2023
Complete brake failure while driving. No one was injured but the vehicle could not be stopped until the transmission went into limp mode with still no brakes. Now the ABS and SRS lights on. Brake pedal to the floor. I completely have new brakes speed sensors fluid exchanges and more. The current recall doesn’t seem to cover my vehicle. I contacted the dealership and they said there are no open r... Read more
Incident date: Feb 5, 2025
Urgent Safety Recall Complaint – Lack of Updates & Service Access Dear NHTSA, I am writing to express my serious concerns about the ongoing safety recall process for my vehicle, including NHTSA Recall Campaign Numbers 24V865000 and 24V623000. There are currently six active recalls, and I have not received the 2.2 OTA update to address braking system failures, persistent ADAS warnings, and the ... Read more
Incident date: Feb 12, 2025
NHTSA recall campaign numbers for the software recalls are 24V865000 and 24V623000, or others can be found in this link for 2023 Fisker Oceans [XXX] . I have had 1 failed OTA attempt. So far OTA updates have not been completed on my car and when I've asked around at shops, they have said that my car may be undrivable. I only have this one and need it and can't afford to have it in the shop or pay... Read more
Incident date: Feb 4, 2025
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a... Read more
Incident date: Feb 12, 2025
I received a notification for a recall for the water pump many months ago. To this day, the water pump has not been replaced. No one has reached out to me to set up the recall repair. I have tried to find local car repair shops, but they won't do it as it is part of a national recall. Also, the ADAS system is constantly malfunctioning, giving errors like collision warning not working, lane assis... Read more
Incident date: Feb 12, 2025
I have several recalls on this vehicle that have yet to be preformed due to lack of Fisker helping with the cost of recalled items.
Incident date: Feb 10, 2025
while entering a freeway the car in front braked suddenly and in the process of braking in response our Fisker did its characteristic "chatter" as the ABS first activated and then stopped braking all together causing us to hit the car ahead. Had the brakes not misbehaved the turning movement to avoid the impact would have allowed the collision to be avoided. Our Tbox has not worked since gettin... Read more
Incident date: Feb 12, 2025
Experiencing issues with water pump recall, 9 volt battery needing to be replaced due to recall work, door handle safety issues (the NFC on driver door does not work and vehicle will not open the door if remote is dead), I had to pay out of pocket for recall repairs
Incident date: Feb 11, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to take private services and pay money to get software update done. Of the cars that ... Read more
Incident date: Dec 12, 2024
I having brakes issues. Brakes does not work sometimes and also it suddenly loses grip during bumpy ride. Below are the recalls which happened last year which Fisker did not fix yet. 1. Water Pump replacement: Fisker did not replace water pump for me and I had to pay out of pocket to get it replaced by third party technician. 2. Software update 2.2 to fix brake issues: I did not receive any updat... Read more
Incident date: Jun 23, 2024
1. I received letter about safety recall campaign TSB10062408 - Breaking improvement software update in September 2024. Later Fisker released software version 2.2 for the recall. However It is Feb. 2025 now, I still have not received software update (via their OTA system). 2. Unreliable Advanced Driver Assistance Systems (ADAS) - warning message, such as lane keep assistance feature, blind spot w... Read more
VOLKSWAGEN
ID.4
(2023) - SERVICE BRAKES
Feb 12, 2025
Incident date: Jan 30, 2025
I have several recalls on this vigil that I have not been able to fix. NHTSA CampainNumber 24V499 Water Pump issue. The door handle issues. 12 volt battery going out several times. Brake and regenerative breaking issues.
Incident date: Jan 1, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to pay $450.00 to complete the software update. I will have to pay an additional $450... Read more
Incident date: Sep 23, 2024
NHTSA recall campaign numbers for the software recalls are 24V865000 and 24V623000, or others can be found in this link for 2023 Fisker Oceans [XXX] . I had to pay out of pocket for the water pump recall work (receipts provided in file upload). Also, all the software updates to address software recalls have not been done and i've been waiting. I've been getting constant safety alerts ranging fr... Read more
MERCEDES-BENZ
CLA250
(2016) - SERVICE BRAKES
Feb 12, 2025
Incident date: Feb 10, 2025
Vehicle was bricked due to faulty "GATEWAY MODULE" gateway module was fried due to software version 2.2 OTA download. Vehicle was constantly giving false ADAS warnings and also had issues with driver door NFC reader. I have spent $3,869.75 to install new gateway module and manual download of version 2.2 software. What remedy do I have to recover all or portion of money spent to rectify problems?
Incident date: Jan 27, 2025
Sometimes doors lock and can’t open it, symptom warning lights keep coming on and also various issues.
Incident date: Jan 1, 2025
My ABS light and skid light is staying on all the time.
Incident date: Jan 30, 2025
Brake Booster failed on 2/11/2025 Its a known safety issue with Prius 2015 models. I took car to Toyota for repair. They told me it needs to be replaced but out of warranty as this cr was produced in Oct 2014 This is a major safety item. I took it in for 100000 miles check and it was not replaced then and now they are saying it is too late.
Incident date: Feb 10, 2024
Pump recall (Recall No 24V865) work was done. I paid $340.00 out of pocket for labor to install the [ump. Subsequently, through Fisker Owners Association, I learned that the liquidating trustee decided that the maximum reimbursement is $175.00. Yet, there is no mechanism for filing for and obtaining the refund promised. The fix for the sudden jerking forward of the car with it hits a bump is sup... Read more
Incident date: Feb 7, 2025
There has been several safety recalls for my vehicle that was supposed to be fixed by software updates I cannot drve my vehicle, i have no access to service and no access to these updates
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Feb 12, 2025
Incident date: Aug 31, 2023
Braking Issue and ADAS Warning + Lack of Access Concerns I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (... Read more
MERCEDES-BENZ
SPRINTER 3500
(2018) - SERVICE BRAKES
Feb 12, 2025
Incident date: Feb 12, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver,... Read more
JEEP
GRAND CHEROKEE
(2020) - SERVICE BRAKES
Feb 12, 2025
Incident date: Jun 1, 2024
Issues after applying mandated software recall: - Constant visual and audible ADAS warnings are a distracting safety issue - Loss of over 100 mile range Unavailable parts and service for water pump and door handle mandated recalls
Incident date: Oct 20, 2024
I am submitting this complaint because my 2023 Fisker Ocean One has not received any of the six NHTSA-mandated recalls, and with Fisker Inc. now bankrupt and unreachable, there is no clear path to getting these critical safety repairs completed. My wife drives this vehicle daily for work, covering approximately 100–150 miles per day, and the ongoing safety concerns pose a serious risk to her and... Read more
Incident date: Feb 12, 2025
My ABS light keeps coming on intermittently. I been calling mopar since this recall started in 2024 and they are not supplying needed parts to the dealership to fix it. I call mopar and no ETA on the parts. I want this fixed since they said it can cause my truck to wreck with no notice. I have kids in my truck all the time and mad on delay. How are they getting by not fixing this.
Incident date: Oct 1, 2024
I have deep concerns over ongoing issues that are being seen with the NHTSA recall campaign number 4V623000. Specifically, the loss of braking when driving over a rough or bumpy surface. The vehicle will leap forward causing me to slam on the brakes avoiding many close calls. There is a OTA update that is suppose to address this issue but I have not been able to receive these updates. As a respo... Read more
Incident date: Mar 7, 2024
I am very concerned about these recalls 24V405 24V404 24V623 and the availability of service providers to preform the corrections as there seems to be only 20 service techs in the whole country. For these free recalls I am told to pay and then get reimbursed (From Who?)I have yet to get on any providers schedule. AS a responsible vehicle owner and operator I am looking for answers and direction to... Read more
Incident date: Dec 12, 2024
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed. I have experienced significant brake slippage and a loss of function, which poses a serious safety risk. As a responsible v... Read more
FORD
EXPEDITION
(2018) - SERVICE BRAKES
Feb 12, 2025
Incident date: Jan 5, 2025
My vehicle has not received any of the recalls put in placed by the NHTSA. Water pump recall Door handles recall re-gen brake recall OS2.2 upgrade
Incident date: Jan 1, 2025
I have not received the promised w2.2 OTA software updates as previously mandated by nhtsa to Fisker. Brakes are an issue that should be addressed in 2.2. Continuing ADAS warnings continually distract when driving. I purchase new FOB and NFC cards, but they need programing. Again, nothing from the company. NHTSA recall campaign numbers for the recalls are 24V865000 and 24V623000 I have been ... Read more
Incident date: Jul 31, 2024
Inability to Schedule Recall Work + Lack of Availability I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Multiple attempts of this safety recall have been scheduled over the past several weeks for my vehicle, but the update has yet to be completed. As an owner who values safety and reliability... Read more