Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 78,884 complaints - component: SERVICE BRAKES
Incident date: Nov 30, 2022
On January 26, 2024, at AutoNation, I was requested to bring my 2010 Hyundai Tucson in to replace a part involving my ‘brakes.’ I’m the original owner, since 2021 my brakes would grind at least twice weekly and I was afraid I wouldn’t be able to stop! Then, the AntiLock Brake System lights would just pop up out of nowhere and come on, then my brakes would work. So, I was told I needed a... Read more
Incident date: Jan 30, 2025
When pressing brakes to start the car the pedal goes all the way to the floor with little or no resistance. It has happened three times in 3 months. Took it to GM dealer after the first two incidents and they did a software update. Took it in again after the third incident and they did nothing.
LAND ROVER
LR4
(2015) - SERVICE BRAKES
Feb 16, 2025
Incident date: Feb 12, 2025
ABS module failed 2 years ago. No traction control, no cruise control, no stability management. This part has been on backorder for 2 years and affects many years. Issue started intermittently about 3 years ago while driving, now the vehicle is extremely unstable in wet conditions. Dealership has diagnosed and said to check back every few months for a solution. Additionally the plastic oil filter ... Read more
Incident date: Jan 17, 2025
There has been multiple recalls on this vehicle. I have not received any recall updates. Software updates were to be sent out to fix the braking situation. I continue to be on 2.0 for the last year, and I have had issues with my braking since buying the vehicle over a year ago. I have a braking warning lamp upon starting the car.
FORD
MUSTANG MACH E
(2021) - SERVICE BRAKES
Feb 15, 2025
Incident date: Feb 7, 2025
My truck has internal ABS failure. 2015 Ram 1500. With the malfunction I lose power brakes, cruise control, traction control and all other ABS functions. There is a recall for other year trucks but not 2015 and they have the same exact issue. All of those lights light up on the dash upon start up.
Incident date: Feb 15, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process is a disaster! The first update attempt was incomplete with only 1/3 of the up... Read more
Incident date: Feb 13, 2025
The car has issues with braking over a bump, it stops breaking momentarily. There is a recall for this however the company charged with performing the recalls is now getting the work done or leaving it up to the owner to pay for the parts and labor of the recall. There is also a recall for the cabin circulation pump and door handles, again owner will be charged for labor and parts. TSB10062408, ... Read more
GMC
SIERRA 1500
(2019) - SERVICE BRAKES
Feb 15, 2025
Incident date: Nov 11, 2024
On many occasions, at low speeds approx 5 mph. The brake booster fails and braking is hard and ABS kicks in.
Incident date: Jul 1, 2024
I am $851 out of pocket for repairs to address NHTSA mandated recalls. Software updates have not fully addressed all issues, notably excessive and distracting repeating audible and visual driver alerts related to ADAS failures, especially when raining, dark, or driving into direct sunlight. Vehicle was subject to multiple recalls (software: 24V865000, 24V623000, 24V405000, 24V404000; hardware: 2... Read more
Incident date: Nov 12, 2024
Brake pedal suddenly got "soft" - pedal has to be pressed further before braking begins and requires more pressure for the same amount of braking prior to the issue. Mechanic replaced brake pads and rotors and master cylinder. This did not correct the problem. Rear brake pads/rotors are wearing abnormally fast. Symptoms are consistent with malfunction of the hydraulic control unit for which there... Read more
Incident date: Nov 12, 2024
The electronic Brake Malfunction as well as the Malfunction of Neutral Gear on the Transmission.
Incident date: Jun 30, 2024
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. I was forced to pay to have my software updated to alleviate the concerns as the recall was not being performed properly. This situation is unacceptable, and I urge you to take immediate action to address these critical issues. I look forward ... Read more
Incident date: Feb 11, 2025
The warning lights for the brake and parking brake began intermittently going off on the dashboard. The parking brake was not engaged when the warning lights were on. In mid-January the parking break went while the vehicle was stopped and in Park. The brake would not release. Upon being towed to the dealers, the issue communicated was the the electrical connector for the brake actuator was cor... Read more
Incident date: Aug 22, 2011
Failure in ABS system
Incident date: Feb 13, 2025
Hi, I don't have a functioning car. It is bricked due to an update from 2.0 to 2.1 (en route to 2.2). I've experienced all the normal stuff like my Brakes wouldn't work as expected and the ADAS Warning Beeps were going nuts... But currently, there was a forced, OTA Update that I did not consent to and now the car does not move (or turn on). I'm concerned about the ongoing issues that are bei... Read more
Incident date: Feb 1, 2024
On 2/14/2025 I brought my 2013 prius into a third party mechanic because all the brake warning lights came on while driving. After inspection the mechanic informed me that there was a vehicle service bulletin about the brake booster and brake booster system that Toyota sent out in September 2020. It states that models made between 2012-2014 may exhibit a condition where the brake ABS and/or on tr... Read more
CHEVROLET
SILVERADO 1500
(2019) - SERVICE BRAKES
Feb 14, 2025
Incident date: Feb 14, 2025
The contact owns a 2022 Jeep Wagoneer. The contact stated while parking the vehicle in the contact's residential driveway, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the vehicle was uncontrollable. In addition, the contact stated that an unknown warning light was illuminated. The contact stated the vehicle went through the backyard a... Read more
Crash
Incident date: Jun 27, 2024
I noticed up on start up a warning light comes on & display says brake system failure 62 MPH then goes away. I have been reading numerous other reviews online that they are experiencing the same issue. 2nd problem is when I bought the vehicle I noticed numerous oil spots on the tailgate, I asked a GM representative & they said it was road grime, but I noticed the rear pinon is leaking, so it's be... Read more
Incident date: Dec 1, 2024
While Driving ABS, Brake, and Traction Control lights came on simultaneously. Had error codes read and was issuing a C2200 error signifying that ABS control module had failed. Contacted local Dealership to obtain part and was informed by Martin Dodge in Cleveland Texas that the part was not being manufactured because of an engineering issue. Am concerned that this is an issue for all similar vehi... Read more
Incident date: Jan 30, 2025
Unknown. Have you ever been afraid to drive a new very expensive vehicle? Well I can say with certainty that I have. This is why I could not wait any longer for the recalls to be “taken care of “ through Fisker. I had to pay a past Fisker technician to come to my house to do the recalls. This included almost $300 just for travel fees. Water pump recall 24V499 cost $246.88. Powertrain modules ... Read more
Incident date: Oct 22, 2024
My car automatically braked in the middle of an intersection and caused my vehicle to be rear-ended. This was the third time automatic braking engaged when it should not have been. In the most recent incident on [XXX] I was injured and had to have medical attention. I googled automatic braking and there were many reports of automatic braking being deployed when it should not have been. INFORMATIO... Read more
Crash
1 injured
Incident date: Feb 10, 2025
Fisker attempted to install a software update (Software OS 2.2) to my vehicle over the air which was intended to address recall number 24V623000. This attempted software update caused the vehicle's 12 Volt battery to drain, resulting in the car activating its low battery audible alarm and damaging the battery requiring me to pay for a new battery and its installation. The software was not successf... Read more
Incident date: Feb 10, 2025
The ABS , traction control, and brake light came on in the dash. Had the vehicle checked and the code came up C2200-49, which indicates the ABS module. Found out that the 2019 models and newer have a recall on the same part. Went to and spoke to 2 different dealerships to try and get fixed or even to buy the part, but was told that this module has been an issue and back ordered for over 3 years. ... Read more
Incident date: Feb 13, 2025
Brake failure resulting from rusted brake lines. Vehicle has not been inspected by manufacturer police or any other entity. No warning lamps or other indicators that detected brake failure.
Incident date: Feb 11, 2025
While driving going at a speed of 60 mph on the highway my brakes stopped working, anti locks weren’t working. ABS light came on and it also said brake system failure and to Go at max speed 65 mphs. This put myself and my daughter greatly at risk!Vehicle could not stop. Now the system shows no issues and all warning dashboard lights are off (ABS) I did find a recall online for this same issue fo... Read more
Incident date: Feb 13, 2025
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the ... Read more
Incident date: Feb 10, 2025
The contact owns a 2019 Ram 1500. The contact stated while driving 35 MPH, the vehicle hesitated. There was an abnormal clunking sound coming from the vehicle. The parking brake, traction control, and ABS warning lights were illuminated. Additionally, the stability control and AWD were temporarily unavailable. The vehicle was taken to the local dealer, where it was diagnosed that the rear sensor w... Read more
Incident date: Feb 5, 2025
Brakes are a safety issue which should be addressed in 2.2 OTA. Constant ADAS warnings can be a distracting safety issue for partially updated cars. The lack of the legally required pedestrian alert noises are also a safety concern for those around the vehicle. There may be others, of course, but remember we would like the NHTSA to look into the SAFETY RECALL PROCESS. Be sure you have a safety re... Read more
Incident date: Jan 1, 2025
RECALLS 24V865000 24V623000 24V499000 24V466000 i NEED TO PAY FOR RECALL WATERPUMP REPLACMENT , SOFTWARE UPDATE 2.2 AND DOOR HANDLE CHECK UP
Incident date: Jan 6, 2025
Now I know it's called Phantom or Ghost Breaking. When in cruise control or in autopilot, in certain highway areas from 65 or 70, it breaks down to 25 mph. Cars behind gets dangerously close, as well as the royal scare face I get! There has been two major updates since I bought it, and it still does the same. Since, more or less, I know the highway spots where it happens, I'm ready for it. However... Read more
CHEVROLET
SILVERADO 1500
(2020) - SERVICE BRAKES
Feb 13, 2025
Incident date: Feb 13, 2025
Based on NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as poss... Read more
Incident date: Oct 30, 2024
I was going to work and the transmission started slipping when I had cruise control on, and then when I got to a stop light my truck started revving and wouldn't move. When i put it in neutral it wouldn't roll either. It just kept on revving and screeching. So i out back into drive and it jerks. Also my trucks rear end locked up and wouldn't roll in neutral while the truck is on. You have to keep... Read more
Incident date: Oct 30, 2024
My break system failed twice in 2 weeks. On Feb 01, 2025 around 5:35 pm, I almost ran over a dog the first time because I lost access to breaks and emergency breaks and could not stop going through my neighborhood. Today on Feb 13, 2025, I had picked my son up from school, and the breaks went out after we left the school. This time I almost ran into a car but had to turn off to the right to avo... Read more
Incident date: Oct 15, 2024
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process, lasting 48 hours, is simply not feasible for those of us who rely on our vehi... Read more
Incident date: Feb 4, 2025
I have three separate issues. 1. When using the Ocean to tow with the OEM, installed from the factory, tow package, using the turn signals while braking will result in no turn signal indication when using a flat 4 adapter. 2. Range of the vehicle has dramatically decreased to the point where range is unpredictable in the Ocean OS 2.2 update. When we used to get over 300 mi of real range on 340 mi ... Read more
GMC
SIERRA 1500
(2022) - SERVICE BRAKES
Feb 13, 2025
Incident date: Jan 25, 2025
I request that compliance to Fisker Recalls be enforced due failure of Fisker (Bankrupt) , and its OTA team and trustee to pay for water pump recall service and to complete other required other recalls. I have paid out of pocket a service tech $200 for the water pump recall, , $175 plus $25 for mobile/travel fee. The trustees have not been responsive on how to get service or on reimbursements... Read more
VOLKSWAGEN
ID.4
(2023) - SERVICE BRAKES
Feb 13, 2025
Incident date: Feb 13, 2025
Vehicle has good break pads and rotors. Also the vehicle turn on the ABS the Break and the slippery lights on. When the car was scanned is show code C1391" which indicates a problem with the brake accumulator within the system, often requiring replacement of the brake booster and accumulator assembly. I can't drive the car and other people with same car on 2011 year has the same issue
Incident date: Feb 13, 2025
I have not received the Fisker 2.2 OTA update that addresses software recalls 24V865000, 24V623000, 24V499000, 24V466000 and especially 24V405000. My wife is very concerned about the reliability of the brakes and the overall safety of our Fisker. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to the ... Read more
Incident date: Feb 7, 2025
24V865000 (Roll away OTA) 24V865000 (Regen Braking OTA) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights) 24V404000 (MCU/VCU Loss of Power) Hi, I would like to log a complaint about the recall process related to the above. Back in June2024 my vehicle was bricked, supposedly by a failed OTA 2.1 update. The PKC ended up needing replaced. By the time I received my car in OCT... Read more
Incident date: Feb 13, 2025
Vehicle has lost power twice: dashboard signals break issue - see dealer. Car totally loses power while driving. Both instances occurred under 40 MPH.Must find a safe place to stop to park and restart car. Cause is unknown. HONDA dealer saw car after 1st incident and could find nothing. Car will again be looked at by HONDA dealer. My safety and others' could easily have been put at risk, e... Read more
CHEVROLET
SILVERADO 1500
(2017) - SERVICE BRAKES
Feb 13, 2025
Incident date: Jan 26, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Incomplete OTA install software 2.0 to 2.2 2/3. Should be 2.2 3/3
Incident date: Feb 13, 2025
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver,... Read more
Incident date: Feb 3, 2025
Lack of Access to Recall Service I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake slippage and a... Read more
Incident date: Feb 12, 2025
The vehicle has a fault in the ABS system that is causing the ABS light to stay on, as well as the traction control light and the Brake light. This means the brakes will lock up, causing the vehicle to slide, the vehicle has no assisted traction control, and the cruise control will not engage. In a vehicle like this (a pick-up truck) the back end is notoriously light and will easily loose traction... Read more
Incident date: Apr 12, 2023
There is supposed to be an OTA update but the company went bankrupt and the recall has not been corrected. water pump as well. i cannot afford to do it. No idea how. When you hit the brake over a pothole or any metal, it does not stop
Incident date: Feb 2, 2025
I have been the only owner of this truck since it was new from the factory. Some time in the first part of 2022 the ABS module light on the dash was coming on and then going off. When I needed an oil change I took the truck to the dealer I always go to and informed the service writer about it. They said they couldn't check it out for the module until it completely goes out. So, on 5/22/23 I took t... Read more
Incident date: Feb 13, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremly unpredictable and the trustee has not been able to complete this recall. Of the cars that were updated, mine, almost immediately the estimated range has been reduced... Read more
Incident date: Feb 13, 2025
SBC braking system stated as covered under 25 year/unlimited miles warranty. SBC system failed on 2/1/25. Vehicle towed to local dealer service facility on 2/3/25. Tow was authorized at no charge by MB Roadside Assistance at no charge plus $100.00 credit toward diagnostic. Was told by phone on 2/3/25 that upon confirmation that SBC did in fact fail, the SBC replacement would be performed at no cha... Read more
Incident date: Feb 12, 2025
ABS Control Module has failed. The part number is 68228991AD. The dealership informed me the manufacturer no longer makes this part, and they were unable to resolve the issue. While I was advised by the dealership the truck is ok to drive, my additional research indicated a failed ABS module can lead to the wheels locking up while driving, the speedometer to stop working and the transmission lo... Read more
Incident date: Feb 12, 2025
NHTSA Campaign Number: 24V499000 NHTSA Campaign Number: 24V405000 NHTSA Campaign Number: 24V623000 NHTSA Campaign Number: 24V865000 Those are open recalls, The Fisker OTA team couldn't update the vehicle software over the air. My vehicle is not in a safe condition without the successful software update. Please instruct or take appropriate action for the updates to happen and the water pump to be r... Read more