Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 77,487 complaints — component: SERVICE BRAKES

Incident date: Mar 7, 2026

There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedes... Read more

Incident date: Apr 19, 2026

I own a 2024 Genesis G90 with two active NHTSA recalls: 25V474 and 25V833. On April 19, 2026, the vehicle suffered a total electrical failure: “Check brake system” warning Engine would not start Electronic door handles failed; occupants trapped inside for over 20 minutes Turn signals operate abnormally The dealer previously repaired only by reset (no recall fix). This is a life-threatening saf... Read more

Incident date: Apr 20, 2026

Vehicle drove normally in the morning commute. In the afternoon commute it started normally and as i approached highway speeds the alarms started showing up. the Brake, hill descent system, abs, critical failure. the vehicle started losing speed and could not accelerate. Losing speed at highway speed was alarming and finally all dashboard went red with alert to stop driving and engine heating warm... Read more

Incident date: Jan 2, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The fuel pump assembly failed. The component is still in the vehicle and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The engine stalls or loses power unexpectedly while driving at highway speeds. This creates a high risk of a r... Read more

Incident date: Mar 2, 2026

The ABS module (68259556AD) on my 2016 JKU is not working (code C2200) and the part is not available anywhere. I tried buying online and reaching out to a dealership, but everyone acknowledges Stellantis doesn’t have the part available. There are posts on Jeep forums from 2023 from people with the same issue which is causing their Jeeps to go into limp mode at highway speeds. I feel unsafe drivi... Read more

Incident date: Mar 13, 2026

While traveling on the freeway after approximately 45 minutes of driving at 65 mph, the car suddenly felt like it was down shifting causing it to slow substantially. When I tried to accelerate to avoid cars behind me from hitting me, the car prevented me from speeding up for approximately five seconds. RPM is over 5000 b4 it allowed speed up. This happened on two separate occasions,. The car woul... Read more

Incident date: Apr 18, 2026

The BRAKE light came on right as I parked with the warning that my brake fluid was low. Opened the hood and noticed the reservoir was low but could not see any sign of a leak. When I pushed the brake to put the truck in reverse, the pedal went to the floor. After testing it in the parking lot, the truck eventually stopped after having pressing the pedal all the way down. I was able to get it to th... Read more

Incident date: Dec 12, 2025

White smoke coming out of rear wheels when driving 80mph. Engine kicks at the same time reducing the speed. Strong smell of brakes at the rear wheels when pulled over. Likely the brakes are engaged at that speed.

Incident date: Mar 16, 2026

I am reporting a serious and potentially dangerous braking issue with my 2007 Lexus RX400h. The vehicle currently has approximately 126,296 miles. While driving, the vehicle emits a continuous and intermittent warning beeping sound. At the same time, the braking system becomes unreliable. The brake pedal becomes extremely difficult to press, requiring excessive force, and the vehicle does not res... Read more

Incident date: Mar 25, 2026

The navigation system and the one-pedal driving system started malfunctioning. The navigation system began displaying a different location during remote driving, causing it to send me down a street against traffic. This issue has never been resolved and continues unabated. Then, while on the highway, when I needed to slow down, the one-pedal driving system deactivated, causing me to almost collide... Read more

Incident date: Apr 12, 2026

While driving in the left lane on a particularly bumpy section of Interstate 5 South in Seattle (just before the NE 50th Street overpass), I had to quickly hit my brakes as traffic abruptly slowed. The Audie "Pre-sense" sytem did trigger, but emergency autonomous braking did not. My car did not slow down as I hit the brake, and I had to swerve onto the shoulder and put it in "B" mode to trigger fu... Read more

Incident date: May 2, 2025

The vehicle is registered to me; my mother was the driver at the time of the failure. At ~2,963 miles, the truck developed intermittent check engine and ABS warning lights. The dealer pulled DTC C058A (brake system control module) and P25A2. Per GM bulletin PIT6012A, the battery was replaced and a brake plunger motor sensor learn was performed. The same codes returned within weeks. The dealer then... Read more

Crash 1 injured

Incident date: Apr 20, 2026

My rear passenger brake hose has ruptured, car is not drivable, Ford will not fix it, they said the part is available but they cannot fix it yet. Its FORDS problem, the recall is there posted, my hose has failed, and I cant even the car to the dealer to get it fixed. They will not tow it or pay to fix it. I understand that the recall is in advanced notice, but the problem has already happened to m... Read more

Incident date: Apr 11, 2026

On April 11 2026, I was involved in a serious accident involving my 2026 Tesla Model Y. At the time of the incident, I was returning home from my daughter’s event in downtown and had just entered my residential driveway. As I approached the driveway, I applied the brakes and slowed the vehicle. While momentarily stationary or near-stationary, I spoke to my wife, who was seated in the front passe... Read more

Crash 2 injured

Incident date: Nov 4, 2025

We think there’s an issue with the abs module and wheel speed sensor because we started having a problem where the brakes wouldn’t work or would stutter. The car would shake real bad it would make an awful grinding sound but normally only when trying to stop at higher speeds or long braking. The only thing that made it stop was to unplug the abs but then other parts of the car stopped working ... Read more

Incident date: Sep 24, 2025

Brakes failed to engage. Many lights lit up on dashboard and warning not to exceed 35 mph. It was determined this was due to a faulty brake system control module.

Incident date: Apr 18, 2026

The contact owns a 2025 Subaru Impreza. The contact stated that while their son was driving approximately 45 MPH, a loud pop sound came from the right side of the engine department, and then the steering wheel seized. The driver attempted to apply the brakes; however, the brakes failed. The vehicle ended up crashing into a nearby pole post. The air bags deployed. The driver received a hematoma on... Read more

Crash

Incident date: Oct 31, 2025

Any water will disable the abs, traction control. Water shorts out the abs module making abs system inop. I have replaced 2 abs modules. They work great until you drive in the rain. This is a huge safety concern.

Incident date: Apr 16, 2026

Vehicle at dealership a third time for same issue relating to U1412 code associated with ABS system. First time it was towed on 1/19/2026 and second time I took it to the dealership before it required towing on 3/26/2026. This time the truck required towing again after not being able to go into gear or being able to turn it off. Multiple warning lights on the dash. Still waiting for diagnosis but ... Read more

Incident date: Mar 26, 2026

Second incident relating to U1412 code where ABS related warning lights coming on. On 1/19/26 it had the same issue but was towed due to undriveable and would turn off. This time I drove straight to Dodge dealership where they got the codes, unlike last time due to batteries dead. Ram performed two flash updates and felt issue was fixed. Car is currently at dealership for third incident of same na... Read more

Incident date: Jan 19, 2026

This is related to the 2025/2026 Ram 3500 U1412 code relating to anti lock brake system. On this date I got an ABS warning light and check engine light. The vehicle would not turn off, was not sure if it was in gear or not, and multiple other lights came on the dash. Vehicle towed to dealership. They said they could not reproduce the error and that all the codes disappeared due to the batteries dy... Read more

Incident date: Apr 17, 2026

Vehicle: 2022 Mercedes-Benz S580 The vehicle is experiencing a severe and violent drivetrain "jolt" or "push" during gear transitions, specifically when shifting from 5th to 6th gear at cruising speeds. On multiple occasions, the jolt was so forceful that passengers believed the vehicle had been rear-ended by another car. This behavior is unpredictable and creates a significant safety hazard, as... Read more

Incident date: Apr 19, 2026

I was driving on the highway in heavy traffic going about 65 mph. An unusual symbol appeared on the dash in red that I don't know what It was or what it meant but I thought it must be something serious. Then a warning came up saying for me to take a break. Then a different warning came up saying that I should take control of the car immediately, it was about to brake. The car immediately began to... Read more

Incident date: Apr 18, 2026

When the car is off and in park and you go to turn on the car on by pressing the brake and power button button, the electrical system doesn't register and wont turn the ignition on and the brake gets stuck and you cant start the car. The same thing happens when the cars auto ignition is turned off at a red light then you press the gas to go but it doesnt show the gear is in drive and the ignition ... Read more

Incident date: Apr 17, 2026

The electronic part of the truck gave a warning and shut off my trailer brake system while towing a 21K 5th wheel trailer (X2). The truck is available for inspection. Any part of the electronics package that has the ability to disable a trailer braking system while towing needs to be removed/disabled immediately. The truck has not been seen by a dealer yet. yes there was a warning I briefly sa... Read more

Incident date: Aug 19, 2025

The ABS module has gone out with replacement parts on backorder and not being manufactured for a lengthy time. This is caused my jeep to go into limp mode since August 2025. There has not been a resolution to solve this problem at this time. Even to have it refurbished or rebuilt has not been an option due to most companies no longer working on this part.

Incident date: Apr 18, 2026

This is not a failed component, the issue is a design interaction issue. This truck when it gets stuck as it unfortunately very easily does even on wet grass goes into a traction control mode where the throttle is VERY damped but the issue is not only is the opening very dampened the closing is also VERY damped. This is made significantly worse by the fact that traction control cannot actually ... Read more

Incident date: Mar 16, 2026

The vehicle exhibits unintended acceleration behavior when the brake pedal is applied. Instead of slowing down, the engine revs and the vehicle does not decelerate as expected. On March 16, 2026, while merging onto a highway and applying the brakes, the engine suddenly revved to approximately 3,500 RPMs while the vehicle failed to slow down. There have been previous issues with the vehicle not sl... Read more

Incident date: Dec 1, 2025

While driving at various speeds, including highway speeds, the vehicle intermittently fails to slow down when the brake pedal is applied. On multiple occasions, the brake pedal was pressed but the vehicle did not respond appropriately and continued moving forward. On December 1, 2025, while traveling at approximately 65 mph on the interstate in rainy conditions, the vehicle began making a grindin... Read more

1 injured

Incident date: Feb 5, 2025

Vehicle Information Vehicle: 2024 Toyota Tacoma VIN: [XXX] ate: January 26, 2025 Repair Completed: October 1, 2025 Safety Complaint Description Beginning on or about February 5, 2025, my 2024 Toyota Tacoma developed a serious braking-related safety issue that substantially affected the safe operation of the vehicle. When I brought the vehicle to the dealership, I reported braking concerns and ... Read more

Incident date: Nov 1, 2025

I bought the car brand new in the spring of 2024 and noticed shaking when braking after a few months. In January 2025 I had the rotors resurfaced at the dealer because they where warped. The brake shaking started again around March 2026. After searching several forums, turns out that this seems to be a common issue where the rotors warp constantly, requiring resurfacing several time or changing r... Read more

Incident date: Apr 14, 2026

It was Tuesday 04/14 I had just left a store. Drove to the corner stop sign and applied the breaks which have always been just fine, easy to stop and slow. Until thst day I eased on the breaks and all of a sudden the peddle went to the floor. I came home and called my mechanic shop. They told me to bring it in. When I did they told me the master cylinder had gone out and was leaking all into the b... Read more

Incident date: Feb 19, 2026

The front rotors need machining every 10,000 to 15,000 miles. The rotors experience exceeding distortion due heating by the brake pads. When brakes are applied, there are large vibrations in the front suspension which inhibits braking. This is especially true when braking on wet pavement where stopping distances become unsafe.

Incident date: Apr 18, 2026

While driving approximately 35 MPH on a 4 lane major roadway, the vehicle suddenly shut off in motion, resulting in a complete loss of power. This included loss of power steering and the ABS system. The vehicle effectively locked up, and a message appeared on the display instructing me to place the vehicle in park. As a result of the shutdown, the vehicle lost all propulsion and came to a complete... Read more

Incident date: Apr 1, 2026

I have a Honda 2024 CRV Hybrid. After 18 Months the rear and front brake rotors went bad. I hear a metal screach on the car wheels without using the brages. Dealer Honda states that rotors are under warranty for the first 12 Months and charging $1480 to resurface front rotors and replace rear. He is attributing this to an excessive wear and tear due to high corrosive weather in Florida. He also ad... Read more

Incident date: Mar 5, 2026

I bought a vehicle that has recalls on it. I contacted a dealer. Im told the car is to old to fix the recalled abs relay. Now I have a vehicle thats on the road a fire hazard. The ford dealership have left me my with and kids and grand kids in danger

Incident date: Mar 15, 2026

Factory brake system is weak to slow down. The tree on the road stopped my car faster than the brakes did. Many videos and internet posts document this. Quick google search will provide a lot of information. Many owners with money upgrade calipers from tr model Amazon reviews purchasing brake pads provides stopping power. Subaru knows this and did it with 2007 wrx

Crash

Incident date: Apr 3, 2026

The car started locking up my steering wheel. I took it to the mechanic and they ran the codes and said it is the ABS control system module. I called the dealer to get the part and they said it is on back order nationally and it may be months before they can get the part. The 2018 model for Chevrolet traverse has been recalled for this exact thing but my model has not even though this is a known i... Read more

Incident date: Apr 10, 2026

I am reporting a serious safety concern involving my Tesla Model Y. While driving, the vehicle’s main center screen (MCU) suddenly failed and entered a continuous reboot loop. This resulted in the loss of critical driving information and controls, including navigation, camera display, and vehicle system status. The issue occurred without any warning and nearly caused a serious accident, as I wa... Read more

Incident date: Apr 13, 2026

In August of 2025 I purchased a Chevy MD 5500 from Paul Masse, Inc., in RI. From the time of delivery the truck had a serious shake while operating. Paul Masse, Inc., told me that the tires had flat spots from sitting on the lot prior to purchase. As time went on the dealership placed two new sets of tires on the truck. Neither set fixed the shaking. Paul Masse, Inc., told me that this was how the... Read more

Incident date: Oct 8, 2023

Iwe were on freeway 70 mph and then the motor lost power with a a semi behind us our motor went to 20mph this suv is dangerous unfixable and I should get a new car and money back this car has almost gotten us killed 4 times now,I've given Ford 3 different chances to fix it,they can't they are putting on the same parts our son is so scared he won't get in the car at all,we have made Ford aware of ... Read more

Incident date: Apr 16, 2026

The back hatch would not open while the car was on and in park. Upon reaching in without being in the car, we turned it off, and it engaged reverse on its own, causing it to reverse immediately almost causing terminal harm to myself and my family. It careened into the woods with us unable to stop it due to the immediate speed. No one was in the vehicle, it was solely self propelled. We have a vide... Read more

Crash

Incident date: Dec 1, 2025

Manufacturer Recall NumberC4B NHTSA Recall Number24V-896 Component has started to fail yet RAM still says parts are not available, however I can go and pay for and then request reimbursement, however if it happens again, I am not covered, additionally since this is a recall and safety related it should have priority an over a year and no fix is not acceptable.

Incident date: Apr 17, 2026

My Volvo's XC90 brakes have failed twice. At around 95,000 miles, my brakes stopped working, and then I had them repair it. They charged me close to $3,500, which they said they were able to cover under warranty, and I only had to pay the deductible, which I don't remember. In less than nine months, at about 104,000 miles, the same problem persists. Both times I was driving the car, by God's grac... Read more

Incident date: Sep 17, 2021

On Sept.17, 2021 my 2018 Ford Escape rolled away. When I was leaving a driveway, I got in car, buckled my seatbelt, started the engine and put the vehicle in Reverse. I immediately realized I had not paid for the item and shifted into Park. I unbuckled my seatbelt, opened the door, got out of my vehicle, walked fully past the door. At that point, I noticed the vehicle rolling backward on the flat ... Read more

1 injured

Incident date: Sep 9, 2025

brakes weren’t working when trying to stop. Loud noise, braking pedals vibrated, when pushing down to attempt to break the brakes got soft, the steering wheel started to shake. Emergency parking lights and ASB lights on the dashboard came on. The vehicle was towed to the dealership and was unable to find the problem. They did a brake fluid exchange. Video of my driveway was provided to the deal... Read more

Incident date: Apr 7, 2026

While making a left turn at low speed, I applied the brakes, but the vehicle did not respond as expected and instead appeared to drift, surge, or accelerate forward. The vehicle struck a fire hydrant and a bus stop pole before crashing into a tree. Airbags deployed and both occupants sustained injuries. I suspect a possible malfunction involving braking, propulsion, electrical, or speed control sy... Read more

Crash 2 injured

Incident date: Apr 4, 2024

2023 Toyota Sienna occasionally, without warning, "lurches" forward at low speeds when braking. While putting steady pressure on the brake when coming to a stop at a stop sign or traffic light etc. it feels as if the brakes stop applying pressure and if we wouldn't have quick reflexes to brake harder, we would roll out into the road or into the car in front of us. I believe it is something to do w... Read more

Incident date: Apr 6, 2026

When driving the ac will turn down by itself and when coming to a complete stop the car will put itself in park and the engine will shut off completely. The brake light and engine and battery light will come and the car will restart itself and stay in park or I will sometimes have to restart the car myself. The brake light started to flash on 4/16/2026. I purchased the car on 12/18/2025 to finance... Read more

Incident date: Nov 30, 2025

Hello, My name is [XXX] . I need your help!! I bought a 2024 Nissan Pathfinder from Carvana for $41,000.00 at the end of November 2025 I reported some minor damage at the time we picked up the vehicle at Caravan [XXX] . Never heard back. I've only owned this car for 4 months and now the brakes have been screaming and my dashboard is lit up like a Christmas tree!!! All the tires are bald and the ai... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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