Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 133,534 complaints — component: POWER TRAIN
Incident date: Oct 11, 2025
The car stalled completely (‘Bricked’) while driving at approx 30mph. Everything cut off, power, steering, braked and the vehicle came to a stop in the road. I put the car in park and restarted it but the engine light has been on ever since. I took it to Jeep who told me to keep driving it unless it got worse and to call back in two days as they had a garage full of jeeps with the same problem... Read more
Incident date: Oct 10, 2025
A recent computer upgrade was requested via the jeep computer system and initiated. The next day, while driving, the jeep kept losing power and the engine shut off multiple times. The check engine light went on after the loss of power but not before. There were no symptoms prior to the malfunction nor prior to the update that was initiated the night before. This was especially dangerous while h... Read more
Incident date: Apr 8, 2023
Check engine light will come on entire car will shut off. Shuttering, braking locks up, all power is reduced, especially engine power. car will get towed to the Chevrolet dealership in temple, Tx and Killeen, Tx for repairs. When hooked up to the scanner all 7 modules show as faulty. Chevrolet of Killeen replaced only 3 of the modules stating that was the issue. two days after repair same issue ha... Read more
Incident date: Apr 21, 2025
On 10/13 after refuling my 2023 Chevy Corvette. I was cruising on a freeway when the car started showing signs of staying in 5th gear. The rev limiter was going from 500 to 2500 rpm rhythmically at a cruising speed of 65mph. At this time, I noticed the loss of response from the gas pedal. The car was then placed in manual shifting mode so that i can attempt to regain population control and maintai... Read more
Incident date: Sep 12, 2025
I bought the 4x4 Ford Ranger specifically to be towed behind my motor home and followed the directions on how to set up the Flat-tow feature that allows the Ranger to be towed behind my motorhome. I had traveled to a number of Good Same Rallys without any trouble with the Ranger. I use it also as my main vehicle at home to go to store, church etc. On my last trip to Branson, MO while coming hom... Read more
Incident date: Oct 11, 2025
While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.
Incident date: Jul 1, 2025
I previously had recall 17V-821 work completed. This recall was for The Brake Transmission Shift Interlock (BTSI) locking pin may become stuck in the open position. I have the same issue now and see that NHTSA is investigating failed recall fixes. I have taken this to the dealer and an independent shop and am now trying to figure out how to get this repaired.
Incident date: Oct 12, 2025
The car updated with the latest uConnect on Friday night. The next morning car drove fine for about .5 miles, the drive gear selector on the screen started to flash with no power to the car. The car had stopped accelerating in heavy traffic with no where to pull over on the side of the road. Performed same issues 3 times, after the third time the car went into limp mode. Had to be towed to dealer,... Read more
Incident date: Oct 11, 2025
11-Oct-2025 - Made it about 1/2 Mile on eSave mode @ about 5-6pm. Engine shut down and lost all power going approximately 40mph of Dr. Braley Road in Freetown. Controlled vehicle until it stopper at the stop sign at the corner of Roundsville road and put the car in park and restarted the engine. With eSave mode made it about 1/4 of a mile back towards home before it started again and had to rep... Read more
Incident date: Oct 11, 2025
While driving I suddenly lost power and the vehicle came to an abrupt and suddenly stopped. The check engine light came on after it abruptly stopped. Jeep is now aware of this issue happening to multiple cars and has not made any attempts to notify us that our vehicle is not safe to drive.
Incident date: Sep 23, 2025
Stated having coolant issues in 2023. September 2025 Engine light Started blinking and Started running rough at 65 mph. Stopped the vehicle and you could see the whole car shaking from the motor running so rough. Fueled up kept going and it kept doing it. Eventually dying at a stop light and I couldn't get it to fire back up. Ended up needing a tow since it wouldn't stay running. White smoke comi... Read more
Incident date: Oct 11, 2025
I was driving down the street and my car turned off in the middle of the road with an electrical stability control failure and brought me to a stop in the middle of the road of busy traffic. I turned the car off and back on, and it was able to get me to a parking lot before shutting off again. From there, I had to get it towed to the dealership out of concern for my safety. Looking into the issu... Read more
Incident date: Oct 10, 2025
10 minutes after a software update. My vehicle lost propulsion and would engage a gear unless the vehicle was shut off/on and would repeat the loss after less than a half mile. Vehicle was towed to dealer.
Incident date: Sep 21, 2025
Whenever I got the vehicle at the middle of 2025 I had issues with the shocks hub assembly axle motor mount electrical issues trunk was opening and closing by itself. Recent recently I drive it to Savannah and the vehicle started to skip and would not switch gears while I was driving down a 70 mph Road. I almost wrecked due to an issue with the vehicle I have looked up the recalls that hasn't been... Read more
Fire
1 injured
Incident date: Oct 12, 2025
Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,
FORD
EXPEDITION
(2025) — POWER TRAIN
Oct 12, 2025
Incident date: Sep 2, 2025
Vehicle lost power transfer while in Drive and dash instructed to press brake to shift into Park. Check Engine light came on. Dash said something about fuel transfer issue. Happened 5 times in .25 mile. Had to turn car off and restart to drive and it happened again. This all happened after a UConnect update
JEEP
GRAND CHEROKEE
(2022) — POWER TRAIN
Oct 12, 2025
Incident date: Sep 27, 2025
after the uconnect update on 10/10/25 Vehicle turned off and check engine light on
Incident date: Oct 11, 2025
The vehicle shuts itself off randomly after having installed an over the air update to the UConnect system. In a span of one hour my vehicle shut itself off without warning, while driving, eight times. This is apparently happening with several Wrangle 4Xe models nationwide. Per Jeep customer care, there are "hundreds of thousands of vehicles being affected" and for now owners are being instructed ... Read more
Incident date: Oct 11, 2025
Coming out of our driveway, the Jeep randomly flashed D at us and told us to put the car in park to restart. We thought that was weird as it was, but it only got worse from there. Well over 30 minutes later, while driving northbound I35 in the left lane, we experienced full power failure. We had to make it across three lanes of traffic in the midst of a busy highway with 18-wheelers all aroun... Read more
Incident date: Oct 5, 2025
After applying an OTA (over the air) update from Jeep on 10/11/25 at approximately 1pm EST, the vehicle would drive for about 100 yards and then lose all power. Check engine light came on and a message saying to put in park. This happened when I pulled out of a parking lot and was lucky enough to have enough momentum to get to the side of the road. Restarted the Jeep, drove another 100 yards in... Read more
Incident date: Jun 9, 2025
June 9, 2025 Phantom acceleration. No foot on accelerator. Car jumped from 5 to 35 mph. Breaks unresponsive for 3 seconds, smashed into 4 parked cars, creating a Chain-Reaction crash, my Tesla Model Y Totaled, Airbags deployed. Burlington Police Department arrived, took statements, filed report, no copy yet.
Crash
Incident date: Oct 10, 2025
Jeep performed over the air update to the telematics box module. After update the vehicle, while in drive and running, driving on a public road way, set off a dash message to “place car in park to start”. Then suddenly can to a very violent stop in traffic. This could have cause an accident or loss of life. Vehicle is at jeep dealer waiting on fix. Thousands of 4xE hybrid jeeps are effected.
Incident date: Oct 10, 2025
I performed an Over-the-Air update on the car. When we got in to drive it about 10 minutes later, after driving for about 30 seconds, the car completely died. All the gages went haywire, it said traction control system needed service, the check engine light came on, and to shift to Park to continue. Once shifted into Park, the gear selected would lock. This happened while in the middle of the ... Read more
CHEVROLET
SILVERADO 1500
(2014) — POWER TRAIN
Oct 12, 2025
Incident date: Aug 1, 2025
Vehicle is experiencing intermittent electrical issues, including vehicle completely shutting off while driving, driver window security warning message appears, radio, outside temp and fuel economy will reset when starting the truck. Last time it shut down while coming to a stop, a message appeared on the driver information screen saying “3 key programmed to vehicle”. Sometimes before it shuts... Read more
Incident date: Oct 10, 2025
The newest update caused the car to turn off while driving the vehicle. Check engine light is still turned on and I can’t drive the vehicle in any of the 3 modes it has.
Incident date: Oct 12, 2025
On 10/10/2025 My Jeep Wrangler prompted me to update the Uconnect box. After the update completed, my vehicle lost power at highway speed and started to shift to park. I had to make dangerous maneuvers, pull into the median, and attempt to restart the vehicle.
Incident date: Oct 10, 2025
Car starts to buck when changing gears
Incident date: Oct 1, 2025
While driving at low speeds with light acceleration, the truck seems to sputter. When activating trailer mode this issue stops leading me to believe there is an issue with the torque converter. By searching forums, this seems to be a known issue with these vehicles. With it being as widespread as it is, I fell like this constitutes some sort of recall or customer satisfaction type of action.
VOLKSWAGEN
ID.4
(2022) — POWER TRAIN
Oct 12, 2025
Incident date: Oct 10, 2025
While accelerating to merge onto the highway at 40-50 mph, the ~50K mile engine lost power and began to abruptly decelerate. All warning lights came on. The car was taken to the dealership where we were informed that the camshaft broke. Fortunately we were not struck or involved in an accident because of this but it was very dangerous and we were very lucky. There were not any warning indicators ... Read more
MERCEDES-BENZ
C300
(2009) — POWER TRAIN
Oct 12, 2025
Incident date: Oct 10, 2025
I understand Tesla started this trend of reducing horsepower based on the car's State Of Charge; however, there's times when having access to full horsepower can help collisions, especially rear end collisions. My car gets full horsepower when it's SOC is at 90-100%. Then is gets less as the SOC gets lower. It should get 100% horsepower regardless of SOC when stepping down on the pedal 100% to w... Read more
Incident date: Oct 11, 2025
My 2024 Jeep Rubicon 4xe has experienced three separate incidents of complete power loss following the October 10, 2025 Uconnect software update (version FCA-MY24.U33.43-PROD). In two cases, the failure occurred while crossing active intersections, where the vehicle abruptly lost acceleration, flashed gear indicators, and displayed a “Shift to Park and Press Brake + Start Button” message. The ... Read more
Incident date: Aug 13, 2025
Hello my car has so many safety and risks the engine electric and transmission very dangerous please help
Incident date: Jun 3, 2025
The vehicle lost significant power while driving. I was only able to go 30mph, then a message told me to restart the vehicle with the brake pressed and start button. Then after it restarted I drove and it would only go 11 mph. Research online has indicated numerous jeep wrangler owners having this issue after applying an over the air update. The vehicle slowed down rapidly, this was very dangero... Read more
Incident date: Sep 11, 2025
Vehicle suddenly shuts off while driving. Many other Wrangler owners (especially of 2024 models) are reporting same issue and saying it is due to recent Uconnect update. My issue also started after this update this past week. Has happened twice since the update on 10/10/2025. Very serious safety issue that can cause crashes from behind.
Incident date: Oct 7, 2025
Car accelerates and lurches forward on its own sometimes.
Incident date: Oct 11, 2025
A software update was installed overnight on 10/10/25 by the manufacturer. During this time the vehicle remained garaged. On 10/11/25 I attempted to drive the vehicle. It started fine but when I put it into “drive” and began pulling out of our garage, it only went about 15 feet before it came to an abrupt stop on its own and shut off. I restarted it and now the check engine light is on. Lookin... Read more
Incident date: Oct 10, 2025
On 10/10/25, an Uconnect update appeared on info center console. I pressed the update now button and went into a store. After re-entering my vehicle, I drove one block and a message appeared on the dash that stated ‘Service Charging System’. At the same time as this message appeared while driving, the car abruptly shut down in traffic, nearly causing a collision with a vehicle behind me. After... Read more
Incident date: Oct 11, 2025
My 2024 Jeep Wrangler stopped in the road as my husband was driving. On the dash it said to shift to park. And push start. When he did it would not move. He had it in drive and was stuck in the road for about 2 minutes. We are so thankful that no one hit us as we were just over a hill.
Incident date: Oct 11, 2025
After an over the air update, when driving the vehicle all of the sudden thought the car was parked and lost all power. After coming to an immediate uncontrolled stop, I was able to shift into park and then drive again however due to the issue and many others reporting I am not comfortable driving above 25 MPH.
Incident date: Oct 10, 2025
While driving my vehicel, seems that an update were installed that caused a sudden hard stop, the check engine signal turned on and the system asked to change from D to P. We had the fortune that it was in traffic, so the vehicle was almost stopped. After a restart, I was able to drive but 3 minutes later... It happened again. I was not being able to accelerate and the system asking to change to... Read more
Incident date: Mar 1, 2025
After a recent over the air software update the vehicle will just shut off while while driving with no way to accelerate or maintain speed. The vehicle just coasts to a stop.This caused me to have to stop in traffic, shift to park and restart the vehicle. This has been happening consistently since the software update on 10/10/25. I am going to have the vehicle towed to the dealership as it's n... Read more
Incident date: Oct 10, 2025
After accepting a prompted Uconnect over-the-air (OTA) software update, my 2024 Jeep Wrangler 4xe began experiencing complete loss of motive power while driving. The vehicle suddenly lost acceleration capability and had to be restarted multiple times. I took the vehicle to McPeek’s Chrysler Dodge Jeep Ram in Anaheim, CA, where technicians confirmed that multiple Wrangler 4xe vehicles had arrive... Read more
Incident date: Oct 11, 2025
Last night my Jeep Wrangler 4xe had a automated over the air software update come up on the screen. As normal i pressed update so the computers updated themselves. This morning I was approximately .5miles away from my house (first time driving since update), and I got multiple warning lights and errors on the dash. THE MOTOR THEN TURNED OFF WHILE THE VEHICLE WAS IN MOTION. I pulled over, I was abl... Read more
Incident date: Oct 11, 2025
Had an update, and now the Jeep is flashing lights everywhere, there was a thud, and it won’t drive. If this happened while I was driving, it could have caused a big issue and accident.
Incident date: Oct 11, 2025
After an Update, the Jeep died completely in the middle of the road with a bunch of errors on the dash and would not restart. After about 10 minutes, it restarted but died again shortly after. A third try a while later and it ran in manual transmission mode to where we could get it home. Check engine light is on and vehicle is still acting odd.
Incident date: Oct 11, 2025
After a system software update the vehicle bricked. Driving and engine would stop. Check engine light appeared as well as other lights.
Incident date: Oct 10, 2025
Uconnect software update caused the car to stall and for CEL to turn on. While in D, got a message to shift to P to go back into drive. This is widespread across 2024 4xe vehicles and is a major, major hazard to drivers and drivers of other vehicles. If one of these goes dark on a highway, it could lead to serious injury or even death. Horrible.
Incident date: Oct 10, 2025
My car shut down while I was driving it. There was an update that my car did which caused it to stall. And then the engine light went off. Took it to the dealer and they did some things. Oil change tire rotation and I thought the recall but maybe not. Picked it up. Drove it out and in our way home it shut down on us in the middle of the road.
Incident date: Oct 1, 2025
Front differential - entire system needs to be rebuilt due to bearings going bad. While the vehicle has not ceased up due to the differential bearing, it is a Safety issue and known to Ford. Note this is the second time I’ve personally had to have the front end rebuilt in this vehicle. First time at 79,000 miles and now again at 149,000. Giving me a 70,000 mile service life. How is that possible... Read more
Incident date: Jul 31, 2025
Transmission is having major issues with flaring and shifting. Vehicle has trouble engaging torque convertor, vehicle almost seems to stall out when accelerating with heavy traffic due to transmission engaging poorly.