Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 133,534 complaints — component: POWER TRAIN
Incident date: Nov 21, 2025
My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazda dealer does not pull anything up when they search my VIN. It appears the recall only applies to th... Read more
Incident date: Dec 11, 2025
The contact owns a 2023 Ram 1500. The contact stated that while driving approximately 6 MPH, the vehicle lost motive power, and the parking brake unexpectedly engaged. The contact manually disengaged the parking brake. The contact was able to restart the vehicle; however, a message to “Shift to Park” was displayed, and the low-battery and low-voltage warning lights were illuminated. The contac... Read more
Incident date: Apr 3, 2025
Transmission is shuttering when pushing on the gas
VOLKSWAGEN
TIGUAN
(2018) — POWER TRAIN
Dec 11, 2025
Incident date: Dec 2, 2025
Clutch Slave Cylinder at 51,000 miles failed causing vehicle clutch to not return and loss of fluid. Brake fluid and clutch fluid are used in the same reservoir and could cause issues causing vehicle to not be able to stop. Vehicle has been inspected by shop and has been replicated. The part exploded and leaks fluid inside of transmission housing. This also causes the clutch to fail as-well. Vehic... Read more
Incident date: Dec 8, 2025
After the Chrysler dealer in Glendale CA completed Recall S44 – Transmission Oil Pump on my 2016 Chrysler Town & Country in October 3 2025, the transmission began to malfunction and eventually stopped shifting completely. The dealer drained the transmission fluid, removed both front axles, removed all transmission components, and replaced the transmission oil pump, seals, bolts, and torque conve... Read more
Incident date: Apr 1, 2023
My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack
Incident date: Nov 17, 2025
Consistent clicking noise when turning steering wheel left or right from stopped to slow speeds. Noise observed around 1,200 miles. Both front CV joints/axels were replaced by dealership of purchase at approximately 3,200 miles. Identical clicking sounds have begun again. Vehicle has approximately 5,200. Issue has been reported to dealership of purchase again.
Incident date: Nov 1, 2025
I purchased a 2019 Ford Edge in 2021. About a year ago my service engine light came on. I took it to my dealer and was told there was a torque converter issue, but it would not leave me on the side of the road. I have tolerated this stuttering issues more than a year now every time I drive this vehicle. The maintenance on this car has been well maintained. I took my car in for routine maintenance ... Read more
Incident date: Feb 15, 2025
My 2013 Honda CRV completely broke down in late August 2025, as I was backing out of my driveway. Our lives were at risk. This could have happened in traffic, causing a terrible collision. My local Honda dealership found the chain guides broken and the timing off, and recommended replacement of several parts (timing chain, guides, tensioner, exhaust cam, rockers, and ... VTC actuator). Initially, ... Read more
Incident date: Dec 31, 2012
Summary: My 2025 Ford Mustang Mach-E GT has repeatedly experienced a complete and unexpected loss of propulsion while driving in active traffic. Each time, the vehicle displayed a red “Stop Safely Now” warning with additional critical alerts, followed by an immediate loss of forward motion with no prior indication. This left the vehicle stalled in traffic and created a significant safety hazar... Read more
Incident date: Dec 9, 2025
Big noise axle issue front left and right side
Incident date: Dec 10, 2025
Several times when accelerating around traffic or cutting across the highway to work I have been nearly t boned when I'll step on the gas and the truck hesitates or does nothing. It usually hesitates for 3 to 5 seconds and then starts spinning tires or other times it will just start lightly accelerating no matter how much gas I give it. It's dangerous because the vehicle is so unpredictable and wi... Read more
Incident date: Dec 10, 2025
I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was performed and did not have any issues until recently. The past few weeks it began to hesitate upon acceleration and jerked forward harshly into first gear. Today there is a very noticeable prolonged hesitation during acceleration and an odd revving noice coming from TPU. This should be a ... Read more
Incident date: Feb 13, 2025
In early Nov 2025 my Tesla Model Y began intermittently showing warnings about the forward collision warning system and multiple sensors being offline. Tesla service replaced a faulty connector on Nov 3. On Nov 15, 2025, about two weeks later, the car had a sudden drivetrain failure while I was parking on a steep hill. I heard a loud bang from the front of the car and the vehicle immediately lost... Read more
Incident date: Dec 9, 2025
Was on drive from work in 2017 toyota highlander XLE. Noticed low whining sound coming from transmission. Made appointment with toyota dealership. They identified transmission whine as requiring full replacement and projected to fail soon. Vehicle mileage was at 116k miles. There are no ua80 trans available in US and none coming in. Was told my VIN didn't qualify for CRP CJZ and TSB bul... Read more
Incident date: Oct 22, 2025
Dear NHTSA, I am submitting a safety complaint regarding my 2025 Honda Odyssey, which has been diagnosed with a transmission failure requiring full replacement due to faulty internal seals. The vehicle is less than one year old, and this type of premature failure raises serious safety concerns. I first became aware that something might be wrong during a routine oil change on November 11, when tech... Read more
Incident date: Dec 2, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal sound coming from the transmission. The message "Reduced Engine Power” was displayed and the transmission warning light was illuminated. The vehicle was taken to the dealer and the ... Read more
Incident date: Nov 10, 2023
Fluid is extremely burnt and has large amounts of metal debris in the transmission, fluid is low with no known leaks, unable to engage in neutral and in park, Shift Solenoid A stuck on, Transmission Friction Element A and E apply Time Range/Performance
Incident date: Dec 10, 2025
Driving down the interstate 2 days in a row cruise control 72 mph and go into reduced engine power. I believe it is the EGR cooler as well as many other people’s are having the same issue.
Incident date: Aug 19, 2025
The component that failed is the internal microswitch/sensor within the gear shifter assembly. The specific part that requires replacement is often documented in General Motors Technical Service Bulletin (TSB) 19-NA-206 or 23-NA-119. The faulty component is available for inspection if the dealership removes the old part and retains it. My safety and the safety of others are put at risk because th... Read more
TOYOTA
SIENNA HYBRID
(2025) — POWER TRAIN
Dec 10, 2025
Incident date: Oct 7, 2025
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked while shifting gears. There were no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the torque converter had failed and needed to be replaced. The vehicle remained at the dealer unrepaired. The manufacturer was not notifie... Read more
Incident date: Dec 9, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning lights were illuminated. The contact stated that the system then resumed normal functionality. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown sensor had failed. The vehic... Read more
Incident date: Dec 10, 2024
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The power train failure warning light illuminated. The contact stated that the vehicle decelerated from 60 MPH to approximately 40–50 MPH. The contact stated that when the accelerator was depressed, the vehi... Read more
Incident date: Aug 28, 2025
Manual transmission: Shift from 1st to 2nd can be difficult at times and can only experience partial engagement of 2nd gear causing grinding and/or popping out of gear when releasing the clutch pedal along with loss of thrust.
NISSAN
PATHFINDER
(2024) — POWER TRAIN
Dec 10, 2025
Incident date: Mar 1, 2024
The contact owns a 2024 Nissan Pathfinder. The contact stated that while driving at an undisclosed speed, the engine made abnormal sounds, and the vehicle stalled. No warning light was illuminated. Additionally, the vehicle jerked backwards while shifting from park(P) to drive(D), and the windshield wipers remained stuck in the middle of the windshield for three minutes after activation. The conta... Read more
CHEVROLET
SILVERADO 2500
(2024) — POWER TRAIN
Dec 10, 2025
Incident date: Dec 10, 2025
Transmission lags and slips while over reving the engine. A local gm dealer has confirmed transmission issues and slippage
Incident date: Oct 27, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted and the "Service 4WD" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed, and the vehicle was diagnosed with a defective power transfer unit. Upon investigation, the contact ... Read more
Incident date: Dec 5, 2025
vehicle parked for extended period, 7-10 days, entered vehicle on 12/05/25 and proceeded to start - immediately service transmission appeared in display, check engine light on, dash flashing and door locks going up and down and chiming of alarms. was able to place in reverse, backed up, put into drive and vehicle would move approx 5-8 ft, lock up and stop, start again and repeat, etc.. put vehicl... Read more
Incident date: Dec 1, 2023
1) The Power Take-Off Unit (PTU) in the drivetrain failed suddenly while driving at approximately 60 mph. This is a critical drivetrain component responsible for transferring power. The PTU is currently at the Jeep dealership where the repair order is open, and it is available for inspection upon request. 2) The PTU failure caused the vehicle to lose the ability to operate safely and became inoper... Read more
Incident date: Nov 24, 2025
While accelerating onto a road with cars approaching from behind, vehicle entered limp mode and was restricted to 25 MPH. I was forced to leave the roadway to avoid a collision with the vehicle behind. The street this occurred on has a speed limit of 40 MPH. The vehicle's normal acceleration was sufficient to ensure a safe gap to the approaching car, but the time it took to recognize and react to... Read more
VOLKSWAGEN
ATLAS
(2024) — POWER TRAIN
Dec 10, 2025
Incident date: Jun 1, 2024
Transmission is not functioning properly at 74,300 miles. Engine kept slipping while driving uphill and the RPMs were not matching vehicle speed. Could not go above 50mph while merging onto freeway which was very dangerous. Whirring noise occurred every time I accelerated which was also noted By dealer and transmission shop. No check engine lights on. Took to dealer, but the misdiagnosed it since ... Read more
TOYOTA
SIENNA HYBRID
(2025) — POWER TRAIN
Dec 10, 2025
Incident date: Oct 10, 2025
The main symptom is chatter/shudder during low speed turning events. This is due to a faulty rear differential unit. The problem has been confirmed by the dealer. No lamps or other warnings present prior to the failure. The manufacturer has issued multiple TSBs, latest being TSB 25 2351.
Incident date: Nov 20, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and w... Read more
Incident date: Dec 8, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During... Read more
Incident date: Aug 1, 2025
My 2024 Toyota Tundra Platinum Non/Hybrid regularly stalls when trying to accelerate from a stop. This happens every day. When accelerating from a stop, the truck takes several seconds to move the truck to the point of almost being hit by oncoming traffic that I should have plenty of time to turn in front of. This is a very common problem among the Toyota Tundra community. I’ve brought this up t... Read more
CHEVROLET
SILVERADO 1500
(2019) — POWER TRAIN
Dec 10, 2025
Incident date: Dec 10, 2025
The vehicle was shifting hard and eratically on the highway. All dashboard lights came on including the ESC failure warning. A misfire in cylinder 2 occurred without any warning lights causing the vehicle engine to stop running on a highway. The mechanic repair shop did a disgnostic evaluation and reported a catastrophic engine failure from cylinder 2. The engine does not run and requires full rep... Read more
JEEP
GRAND CHEROKEE
(2024) — POWER TRAIN
Dec 10, 2025
Incident date: Feb 10, 2025
In short: I had a whining noise coming from under my hood, my car was changing gears roughly. When I was driving on I-95 N and my car lost power/ the ability to accelerate on the highway. I had to make my way to the far-right lane and exit the highway. My safety was at risk at this point (no warning lights came on my dashboard). My car lost the ability to drive. I had my car towed to the Toyota de... Read more
Incident date: Oct 23, 2025
# **NHTSA Complaint Answers** ### **1. What component or system failed or malfunctioned, and is it available for inspection upon request?** The **engine** failed due to **sudden and extreme oil consumption** that resulted in the engine being completely dry of oil despite regular maintenance. This caused internal damage including **CVVT (Continuous Variable Valve Timing) system failure**, bearing d... Read more
Incident date: Nov 18, 2025
I’ve noticed that my Toyota Tundra occasionally fails to start moving from a complete stop at a light or stop sign and hesitates. I’ve pressed the gas pedal all the way down, but it doesn’t respond. It usually takes a second attempt before it will move from a stopped position. This first happened during my first week of owning the truck and has occurred a few more times since. I didn’t th... Read more
Incident date: Dec 10, 2025
- CV Joint(s), front, both left and right are failing. Clicking on both sides is getting progressively worse. Yes would be available for inspection. - To date, no safety incidents. - Vehicle has been inspected twice now by the dealership. First at ~6 months old, now at ~10 months. Honda is acknowledging this problem, but is not allowing the dealership to fix the problem as it is under " investigat... Read more
Incident date: Oct 5, 2025
Throttle hesitation from stop. Delay in acceleration poses a safety risk when driving.
Incident date: Dec 9, 2025
The Bevel Box was broken due to a defect CV axle. The axle pushed out of the bevel box and separated at the cab joint.
Incident date: Dec 1, 2025
When trying to pull out into traffic from a stop there is a hesitation at times. I go to press on the accelerator and the truck does not always move. There seems to be a delay at times. Seem dangerous when pulling out into traffic. It has happened multiple times. No sure if it is the transmission or what.
Incident date: Sep 1, 2025
Upon driving a symbol with a turtle and engine cation sign flashed upon the dash displaying and reading reduced power train mode as this is being shown on dash the passenger next to me smelt smoke as we next seen smoke coming from the air conditioning system we immediately pulled over to the safest spot out of the ongoing traffic as smoke continued to worsen now under the hood when flames engulfe... Read more
Fire
Incident date: Dec 4, 2025
Truck looses gear when pulling into traffic. It will shift out of gear and only allow coasting. At speeds of 40 MPH and higher it will down shift causing dramatic reduced speed with no brake warning to other drivers behind. It will also randomly loose power. It will have delayed shifts squealing tires upon shifting and excessive jerking that is uncontrollable.
Incident date: Sep 10, 2025
I have a 2021 Chevy Suburban with the L87 6.2L V8 engine. At 7k miles, we have lost propulsion, leaving the car undrivable. resulted in the dealer replacing all 16 lifters under a recognized bulletin. I never received extended 6yr 100k mile powertrain warranty as described in the bulletin. Since then, There have been 3 other issues with loss of propulsion, resulting in replacement of fuel ... Read more
Incident date: Oct 24, 2025
My Jeep is disabled due to a drivetrain failure covered under Jeep’s XJ1 Warranty Extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power Transfer Unit (PTU) failure under warranty extension XJ1. Vehicle is disabled and cannot be... Read more
Incident date: Dec 3, 2025
The bearing in the transmission has failed at 92384k miles. This is a known issue and Toyota has not issued a recall. My car is currently at the dealership I am waiting to hear if it's to be repaired or replaced.
Incident date: Dec 1, 2025
The contact owns a 2019 Nissan Rogue. The contact stated that there was a slight hesitation while depressing the accelerator pedal, with the ABS warning light intermittently flashing on the instrument panel. The contact stated that while accelerating up an incline, the hesitation was more noticeable while depressing the accelerator pedal. The contact stated that during the failure, the contact fel... Read more
Incident date: Dec 6, 2025
Backing out of parking space resulting to damage to both vehicles . Brake\gas pedals. Position of driver ( body turned) relative to pedals while backing car can allow drivers foot to be in contact with both pedals. Increased pressure on the brake can allow increased pressure on the gas pedal allowing the vehicle to continue in a reversed direction . Can strike a person or object resulting in... Read more
Crash