Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 133,534 complaints — component: POWER TRAIN
Incident date: Dec 15, 2025
Torque converter on my 2019 Ford edge they want $4000 to fix it I have 61,000 miles it stutters when I drive it at Low speeds. It’s hesitant when I take off
JEEP
GRAND CHEROKEE L
(2022) — POWER TRAIN
Dec 19, 2025
Incident date: Dec 17, 2025
Truck lunges forward while driving ar highway speeds as if you have been lightly bumped in the bumper by someone. You need to give at least a 6 car car distance between your truck and car in front to prevent a crash. Truck has also been shutting off while exiting the highway. Will get "Put into "P" Start engine" as well as, "Stearing Pressure Low" alert on dash in instrument cluster information cl... Read more
Incident date: Nov 19, 2025
Both front CV axles have had to be replaced multiple times. Less than 70,000 miles on the vehicle.
Incident date: Oct 29, 2025
I am reporting a potential safety-related defect involving premature axle failure on Mazda CX-50 vehicles. The axle appears to be prone to early failure under normal driving conditions, sometimes at relatively low mileage. There are multiple reports from other Mazda CX-50 owners describing similar axle or CV axle failures, including clicking noises, vibration, loss of power to the wheels, and com... Read more
Incident date: Jun 6, 2025
Wrench light came on my car while driving 30mph, then the engine light. Had it diagnosed & I am told my car that went to the shop with code p0741 needs a NEW transmission!! 54, 618 miles only. Fix is $6800.00. I was told not to drive the car as it could seize up.
CHEVROLET
SILVERADO 1500
(2019) — POWER TRAIN
Dec 18, 2025
Incident date: Jan 28, 2023
After a transmission replacement performed by Bud Clary Chevrolet, Inc. in Longview, WA on September 9, 2025, my vehicle was returned to me with critical components left unsecured. On November 19, 2025, an independent mechanic discovered loose suspension bolts connecting the ball joints to the spindles on both front wheels. On November 29, 2025, Subaru of Portland documented additional unsecured ... Read more
Incident date: Nov 22, 2025
My car worked to get to an appointment on 22 Nov. It flashed an error 2 minutes into a 20 minute return trip, saying the cars propulsion failure was imminent. Vehicle would not turn back on after the 3 mile drive home. The ICCU failed. If this failed while driving, or while I was in a hot/cold location, my life and those around me would have been at risk. The dealer has been working with Hyundai... Read more
Incident date: Sep 1, 2025
The PTU has went out, as confirmed by the dealership. The 4 wheel drive on the vehicle stopped working in August of 2025. The lack of engagement of the 4 wheel drive has left me with little to no traction. The vehicle slips on wet pavement.
Incident date: Dec 11, 2025
When I started driving my car a warning to check the electrical system came on the display and the speed of the car dropped to less than 25 mph. The road we were driving on was over 45mph without a safe shoulder. After it was towed to the dealer, they diagnosed that the ICCU had failed and replaced it and a fuse. This was after all recalls and other software updates were performed many months a... Read more
Incident date: Dec 16, 2025
My bearings in my rear assembly has failed before 100K miles. In addition, I had to replace the eTorque generator before 100K miles.
Incident date: Oct 2, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that upon taking the vehicle to Costco for a routine tire replacement, the technician informed the contact that the rear axle bolts had fractured. The vehicle was taken to the dealer for the rec... Read more
Incident date: Aug 13, 2025
My 2018 f150 has a 10r80 transmission. I was driving through heavy traffic on US Route 93 southbound, moving at about 60MPH when the transmission suddenly lost all power. Because there was no left-side shoulder (I was in the left lane), I needed to throw on my hazard lights and make my way to the right shoulder across 4-lanes of traffic. Multiple near collisions as I had no propulsion to do this.
Incident date: Nov 27, 2025
The contact owns a 2022 Ford F-150. The contact stated that upon taking the vehicle to Costco for tire replacement, the technician informed the contact that the rear axle bolts had fractured. The vehicle was taken to the dealer for an unknown recall repair; however, the dealer informed the contact that the part to do the repair would be available in 4-6 weeks. The vehicle was not repaired. The man... Read more
SUBARU
XV CROSSTREK
(2013) — POWER TRAIN
Dec 18, 2025
Incident date: Nov 7, 2025
When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and f... Read more
Incident date: Nov 11, 2025
The contact owns a 2000 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked. The contact stated that the vehicle failed to move while in reverse(R) and only responded while in drive(D). The contact stated that the vehicle stalled while driving. The veh... Read more
Incident date: Nov 1, 2024
The failure involves the powertrain, specifically the 10-speed automatic transmission and its internal Transmission Control Valve (TCV) located within the valve body. The transmission has failed, and a GM dealership determined that the entire transmission requires replacement. The vehicle is currently inoperable, and the transmission is available for inspection upon request. My safety was put at ... Read more
Incident date: Dec 17, 2025
The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed, there was a loud banging and grinding sound coming from the vehicle. There was no warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V729000 (Visibility), 25V455000 (Fuel System, Gasoline), and 23V896000 (Power Train); however, parts for the recall repairs were... Read more
Incident date: Dec 16, 2025
PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall needs to be extended to cover later years
Incident date: Dec 4, 2025
The contact owns a 2014 Honda Civic. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle stalled. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed th... Read more
Incident date: Oct 11, 2025
I have had two major problems with this car. At approximately 84,000 miles, the engine started making a very loud noise, regardless of speed. It was first diagnosed by an independent service center as a control arm bearing failure. I contacted Honda Corporate and was told that it had to be diagnosed by a Honda dealer/service center. It was then diagnosed as a failure of the control arm bearing... Read more
Incident date: May 16, 2025
The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The transmission warning light illuminated, and the message to "See Owner’s Manual" was displayed. The contact coasted the vehicle to the dealer, who determined that the transmission had failed. The transmission was replaced. The manufacturer was made aware of the fai... Read more
Incident date: Nov 18, 2025
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving approximately 20 MPH, the vehicle failed to properly accelerate, as if the transmission was stuck in high gear. The vehicle was taken to an independent mechanic, where it was diagnosed with transmission failure. The contact believed that the failure was associated with Manufacturer Recall: 236. The vehicle was not yet ... Read more
Incident date: Dec 17, 2025
2019 Toyota Highlander with approx 178000 miles, UA80E transmission sudden failure while traveling approximately 30 mph, on city street. Manually pushed vehicle to safety away from traffic and unto a parking lot. That same evening drove vehicle about 20 feet to a more secure parking spot. VEHICLE HAS NOT BEEN MOVED SINCE 12/15/25. No leaks, no spills etc EXTREMELY DANGEROUS.
JEEP
GRAND CHEROKEE
(2024) — POWER TRAIN
Dec 18, 2025
Incident date: Jul 18, 2025
The transmission has Harsh, Jerky, clunking shifts. It also has delayed engagement and complete power loss. There is also problems with downshifting from 7th gear to first gear when coming to a complete stop. Vehicle seams to be in neutral then finally shifts to 1st gear before vehicle finally moves.
Incident date: Sep 1, 2025
The contact owns a 2025 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. In addition, the contact later received a second recall notification that parts were now available for the recall repair. The dealer was contacted, and the contact was informed that parts were not available. The co... Read more
FORD
MAVERICK HYBRID
(2025) — POWER TRAIN
Dec 18, 2025
Incident date: Nov 17, 2025
Shortly after purchase, my 2025 Ford Maverick Hybrid AWD experienced a sudden and severe electrical burning or melting odor while driving at freeway speed (approximately 75 mph). The odor was extremely strong and clearly coming from my vehicle. At the same time, the vehicle produced a loud, continuous whirring or growling noise and experienced a sudden loss of power, as if under heavy load or brak... Read more
JEEP
GRAND CHEROKEE
(2024) — POWER TRAIN
Dec 18, 2025
Incident date: Nov 1, 2025
My Tahoe was making a loud noise, I took it to the dealer to look at it and they said I need to replace the rear driveshaft to the tune of $4000. I don't have $4000 to spend on this. This Tahoe is only 4 years old and was supposed to drive us to Minnesota next week for Christmas and now that is not possible. This is a known issue and a recall, but my VIN not included in that recall. How can th... Read more
Incident date: Nov 24, 2025
My name is [XXX] , and I am requesting urgent escalation regarding my 2013 Nissan Pathfinder, which has now gone through four CVT transmissions, including three replacements within the past year. All repairs were performed by a Nissan dealership, yet the same failure continues to occur. I have maintained my vehicle properly. This situation is becoming unsafe and financially damaging, and I am aski... Read more
Incident date: Oct 18, 2025
The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V675000 (Power Train); however, the repair failed to prevent a failure shortly after the vehicle was serviced. The contact stated that after shifting from reverse(R) to drive(D), there was an abnormal grinding sound coming from the vehicle before the vehicle lost automotive power.... Read more
Incident date: Oct 29, 2025
The contact owns a 2022 Hyundai Santa Fe. The contact stated that intermittently, the gear shifter was inoperable, and the message "Gear Shift Malfunction" was displayed. The contact stated that the failure required that the vehicle be turned, which automatically engaged the parking brake. The contact stated that upon pressing the Start button, and then depressing the brake pedal, the contact was ... Read more
Incident date: May 6, 2025
The transmission is failing. The car has about 117,000 miles on it. The transmission issue is a known problem with this vehicle and is causing safety concerns while driving it due to acceleration problems.
Incident date: Oct 5, 2025
Transmission shifts erratically, especially in 3rd, 5th, and 7th, as well as all the od gears. Mechanic shop says its very likely CDF drum failure as this is a very common issue around 70,000 miles. In fact, this is so common he recommends everyone with this issue to report it here so there can be a record and possible recall soon.
Incident date: Dec 5, 2025
After 4 days of parking in the garage due to my travel , when came back and tried to start the car it was completely dead. Couldn’t do anything so Hyundai road assistance cane and had to jumpstart the car . Since then dash cam is not working at all and also car is having wierd sound. Hybrid system is just giving me only 15GPM but the car should have around 29 -30 MPG. Car is very new bought in o... Read more
Incident date: Dec 17, 2025
Reversing onto roadway and shifted from reverse to drive via rotary dial and vehicle went into park and would not move causing me to block the roadway. In addition and even more concerning was that the vehicle could not be turned off and any and all actions to do so just left the car "on" and the hybrid system running. Eventually we pulled the battery cable on the main 12v in the trunk and the res... Read more
Incident date: Dec 8, 2025
Vehicle experienced multiple simultaneous powertrain diagnostic trouble codes related to oxygen sensors and fuel controls, including O2 Sensor heater circuit high voltage, O2 Sensor circuit high voltage on multiple banks, rich fuel trim condition and manufacturer specific powertrain logic fault. vehicle in stock, under warranty and driven only on city roads. No off-road use or physical damage pre... Read more
Incident date: Dec 7, 2025
The car started hard shifting, bucking like an animal in the middle of driving 70 on the highway, hard to control, hard to stay out of traffic, started to smell like fuel was in the cabin, it took all I had to keep it in my lane and get over to safety without killing myself or someone else, took it to the dealership, they could not look at it for two weeks, took it to a different shop, he found th... Read more
Incident date: Jun 1, 2025
When turning at a slow speed there is a clicking sound caused by a faulty CV joint. It appears re-engineered parts are not available. To repair the issue, the same parts are used, which are likely to keep failing.
Incident date: Jun 3, 2025
During highway operation, vehicle transmission makes very loud and angry sound and then loses ability to move , almost caused us to get hit at an intersection. Vehicle often jumps violently when shifting to reverse, and often loses propulsion when going uphill and shifting. No issues have been identified by mechanics but I have found several forums on line with drivers reporting similar occurr... Read more
Incident date: Dec 13, 2025
Driving while pitman arm broke in half lost total control
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
Dec 17, 2025
Incident date: Dec 14, 2025
Subject: Safety Complaint – 2025 Jeep Wrangler 4xe Unexpectedly Shifted Into PARK While in Traffic Vehicle: 2025 Jeep Wrangler 4xe Mileage at Time of Incident: 1300 Date of Incident: [XXX] Location: Ohio I am submitting this complaint to formally report a serious and dangerous safety defect involving my 2025 Jeep Wrangler 4xe. While approaching a red traffic light at normal driving speed, the... Read more
Incident date: Dec 15, 2025
My Ford started making a loud noise whenever the accelerator wasn't being pressed, after taking it to the mechanic, he said it is the cracked flex plate. After some light research, it was aparent that this is an issue that Ford's cars have, and ford has tried to make it better by offering free fixes. I contacted the local ford dealer and since the car has 90,000 miles, it would have been covered. ... Read more
Incident date: Dec 10, 2025
On 12/10/25, my 2019 CX5 NA had major oil leak after smelling a burning smell for a few days. Took it into local mechanic and he couldn’t find the leak, did an engine wash and additional testing before identifying a crack in the cylinder head; the leak was coming from the exhaust manifold. There was oil all over the engine and the underbelly of the vehicle; according to the mechanic, I was lucky... Read more
Incident date: Aug 18, 2025
1.What component or system failed or malfunctioned, and is it available for inspection upon request? EPC light is on, car stalled on highway towed in Audi Dealership Jan/2023, On August 18, 2025 The vehicle experience catastrophic engine failure, electrical issues, coolant system defects,and currently inoperable and safety risk. 2.How was your safety or safety of others put at risk? vehicle stalle... Read more
Incident date: Mar 27, 2025
Vehicle is unable to fully charge. It stops without notice and has left us stranded. The car has been at the dealership for seven months. The dealership duplicated the problem, but has been unable to repair it. There are now six (6) other 2024 500e’s at Larry H Miller Fiat in Aurora Colorado with the same problem.
Incident date: Dec 17, 2025
Transfer case on 2019 X5,yes available for inspection upon request. At stop position making right turn or left turn the vehicle jutters,also in reverse. Yes - confirmed by the bmw service center who tried to charge for diagnostic fee. Manufacturer knows of issue on 2019 X5 models. Video of these transfer case issues all over online in videos. Issue started about 6 - 9 months ago.
Incident date: Dec 16, 2025
Fuel tank bracket come off dropping the front of the fuel tank and got against the drive shaft and cut it in half causing the drive shaft to drop and bang around the under the truck to I was Abel to get stoped in the middle of the hwy this could had been a very serious. Have contacted Ram and this is a known problem that they do not want to repair the damage caused by the strap the drive shaft co... Read more
Incident date: Dec 17, 2025
Known issue with these trucks apparently. Occasional throttle lag after stopping at a stop sign, with little response from the gas pedal. On november/december of this month pulling out into a main road with traffic coming, I stepped on the gas and experienced a complete "dead pedal". I stepped on the gas and had 0 response from the truck staying at 5-10 MPH. With cars now coming towards me qui... Read more
CHEVROLET
SILVERADO 1500
(2022) — POWER TRAIN
Dec 17, 2025
Incident date: Oct 29, 2025
Torque converter needs to be replaced at about 35000 miles. Power steering rack needs replacing at 36000 miles. Both of which would be considered major repairs for a vehicle with such low mileage.
JEEP
GRAND CHEROKEE
(2023) — POWER TRAIN
Dec 17, 2025
Incident date: Nov 25, 2025
Transmission problem .10R80. Vehicle would not move from stop in 1st or 2nd gear.
Incident date: Nov 23, 2025
The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into neutral when I try to pull off from a stop sign and then the vehicle kicks itself back into drive. My coolant and transmission temp rises the ... Read more