Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 133,534 complaints — component: POWER TRAIN
MERCEDES-BENZ
EQE SUV 350+
(2023) — POWER TRAIN
Jan 8, 2026
Incident date: Dec 30, 2025
Cars is not keeping track of temperature showing engine is cold after 30 minutes of driving, fan runs for extended periods of time after shutting off, check engine light comes on, steering assist alert comes in screen. All of this happens in a cycle. To stop it the battery has to be unplugged and reconnected resetting the car and everything goes back to being fine for a short period of time.
Incident date: Jan 7, 2026
My 2020 Toyota Camry is experiencing a premature and progressive transmission failure that creates serious safety risks. Symptoms include hesitation and loss of power during acceleration, harsh and delayed shifting, RPMs increasing without vehicle movement, failure to properly engage gears (including reverse), and loud whining/grinding noises. These issues make the vehicle unsafe to drive, especi... Read more
Incident date: Dec 26, 2025
As of [XXX] , I witnessed a squealing sound coming from the rear end of my 2018 Denali Yukon XL truck. And it's affecting my braking. And it jerked when I changed my gears on my truck . And there are lights on in my dashboard on my truck. The engine light was blinking on and off and the traction control light was blinking on and off also. But the back driver side of the truck was squealing also. P... Read more
KIA
SPORTAGE HYBRID
(2025) — POWER TRAIN
Jan 7, 2026
Incident date: Dec 1, 2025
The hybrid system completely failed and ev battery completely discharged. That issue is a major safety concern and I no longer feel confident driving myself and my child in that vehicle. I was on a hilly 55mph County Road, with few turn offs, when the hybrid system failed, resulting in a loss of acceleration, power steering, power brakes and heat. Check engine light, Oil Light and battery light... Read more
JEEP
GRAND CHEROKEE
(2017) — POWER TRAIN
Jan 7, 2026
Incident date: Dec 22, 2025
Transmission randomly kicks out of gear causing a grinding noise and loss of acceleration. This is the second transmission that has been put in this vehicle due to the same issue. No warning lamps. No codes stored. Each time it has happened has been merging on or off of a highway/interstate causing me to almost be in a rear end collision.
Incident date: Sep 17, 2025
I used my cruise control on the highway and once I turned it off my Jeep began vibrating a lot. My Jeep now vibrates all of the time when I accelerate. I took it to the shop and had over $2,200 in work done and they are unable to find the specific reason that it is vibrating when I accelerate and stated it likely to due to something with the transfer case. After hours of non stop research I discov... Read more
Incident date: Jan 5, 2026
my vehicle suddenly loss power and started decelerating while i was driving on the freeway on october 11th of 2025 . upon taking my vehicle to a mechanic i was told the TPU was the issue . i remembered this was an issue that had been recalled . i called the manufacturer and dealership . both told me that there was nothing they could do , i could not have my car fixed til there was a resolution and... Read more
Incident date: Dec 13, 2025
On Sunday November 30th, I was driving my 2024 Tundra with 30k miles on highway AZ-260 on my way back home to Phoenix. The stretch between Forest Lakes and Payson has an altitude drop of 2500 feet with many areas having a 7% drop. During this drive, my engine shut down with no warning while I was going 65 MPH on a mountain highway with a 7% decline in altitude. The truck had 5 people in it with... Read more
Incident date: Jan 2, 2026
Rear differential/axle bolt broke, destroying other parts and making vehicle unsafe at the moment and then inoperable. Vehicle had previously had the recall work done for this exact issue prior to any issues/damage. Dealership is repairing the vehicle under warranty, but made sure to tell us that this is a known issue and the only true way to “fix” the issue is to install an aftermarket brac... Read more
Incident date: Dec 28, 2025
I own a 2020 Chevy Silverado 1500, the truck currently has 51,400 miles on it. I started noticing a vibration while driving home from work that continued to get worse. After some quick online research I learned that the torque converter on the newer Chevy and GMC trucks is a weak point in their assembly. This is a very common issue and complaint for owners. The manufacturer has done nothing to res... Read more
Incident date: Oct 22, 2025
Safety issue involving loss of power and braking Prior to receiving a PTU recall notice in January 2025, my vehicle began experiencing sudden and unexpected loss of power while driving, particularly when braking. Since that time, the issue has worsened significantly and now occurs more frequently. On multiple occasions, the vehicle has failed to accelerate properly after braking, creating danger... Read more
Incident date: Jan 4, 2026
I was stopped at a traffic light and began moving forward to make a turn into traffic. As I activated my turn signal and started to proceed through the intersection, the vehicle suddenly stalled and shut off without warning, causing an immediate loss of power while the vehicle was in motion. Another vehicle was entering the intersection at the same time, creating a near-collision situation. I was ... Read more
Incident date: Dec 10, 2025
Hybrid Power train issues. Haven't drove the car for more than a week and a half. Apparently was fixed but obviously was not. Could be the gcm or generator
Incident date: Jan 6, 2026
While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but... Read more
JEEP
GRAND CHEROKEE L
(2022) — POWER TRAIN
Jan 7, 2026
Incident date: Dec 22, 2025
The contact owns a 2014 Cadillac CTS. The contact was informed of NHTSA Campaign Number: 20V038000 (Power Train). The vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that the recall remedy could not be performed because the transmission and axle had failed and required repair and replacement. The vehicle was not repaired. The manuf... Read more
Incident date: Jan 1, 2026
PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning
TOYOTA
HIGHLANDER
(2021) — POWER TRAIN
Jan 7, 2026
Incident date: Dec 12, 2025
CVT transmission completely failed at 150k miles and is not covered by Ford
JEEP
WRANGLER 4XE
(2024) — POWER TRAIN
Jan 7, 2026
Incident date: Oct 1, 2025
Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. The vehicle has approximately 46,000 miles and is 8 years old. INFINITI/Nissan has acknowledged through its own Technical Service Bulletins (TSBs) that turbocharger failure on 2016–2018 Q50 3.0T vehicles is a known defect. Nissan’s documentation identifies issues such as turbo oil... Read more
Incident date: Nov 25, 2025
Transmission fluid leaking from the bolts
Incident date: Nov 25, 2025
While operating the vehicle, the engine shut off unexpectedly and without warning while the vehicle was in traffic. In one incident, the vehicle was stopped at a traffic light and, when the accelerator was pressed after the light turned green, the engine cut off and the transmission automatically shifted into PARK. The vehicle became disabled in active traffic with other vehicles behind it. A simi... Read more
Incident date: Jan 7, 2026
After using manual mode and brakes to slow down I went back to automatic mode without coming to a stop. I was turning left and it felt like I had let off the gas completely but I was pressing harder and harder but my truck wouldn't do anything and the gas pedal did nothing. Then a second later it aggressively accelerated and went back to normal. It did it once 2 weeks ago also when I was turni... Read more
Incident date: Nov 29, 2025
Started off with check engine light reaching the end of November 2025 then about a week later started to experience whining noises when accelerating, jerking and fluid started leaking. My safety and of others was put at risk because as the jerking happened out of nowhere when driving other vehicles could of hit me from behind. I looked up to see if there was any recalls and some did show up but wh... Read more
Incident date: Jan 5, 2026
The contact owns a 2019 Ford F-150. The contact stated that the Auto START/STOP feature was inoperable. The contact stated that the vehicle was shaking, and while idling, the vehicle started jerking abnormally. The contact stated that the transmission was slow to shift. The check engine warning light was illuminated, and the message cylinder #6 misfire was displayed, but had turned off. The contac... Read more
Incident date: Feb 24, 2023
The exhaust and emissions system appears to have failed or is malfunctioning, including the catalytic converter and potentially the exhaust manifold or upstream exhaust components. The engine and fuel/propulsion system are also affected, as evidenced by sputtering and drivability issues. The vehicle and affected components are available for inspection upon request. Exhaust and/or fuel fumes enter... Read more
Incident date: Dec 5, 2024
When I was driving, a propulsion system warning went off. Then a malfunction in the vehicle’s powertrain/propulsion system lit up on the GPS screen. Shortly afterward, the engine began smoking, and a loud popping sound occurred simultaneously. The vehicle then experienced a sudden loss of propulsion, requiring me to pull over immediately to avoid a hazardous situation. An authorized Kia dealer... Read more
Incident date: Feb 14, 2025
At approximately 100,500 miles, my 2018 Ford Expedition XLT 3.5L EcoBoost developed loud rattling noises consistent with cam phaser failure. Zeigler Ford confirmed the failed cam phasers on October 20, 2025. These phasers were previously replaced on the vehicle at 51,000 miles on February 10, 2022, at Al Piemonte Ford under the Customer Satisfaction Program 21N03. They used the old phasers HL3Z-6... Read more
MERCEDES-BENZ
E 350
(2022) — POWER TRAIN
Jan 7, 2026
Incident date: Jan 7, 2026
The contact owns a 2025 Toyota Tacoma. The contact received notification of NHTSA Campaign Number: 25V656000 (Power Train); however, parts for the recall repair were not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Jan 1, 2025
Transmission appears to be shifting hard at times.
Incident date: Jan 1, 2026
The vehicle unexpectedly shifts into neutral. I purchased the vehicle in 2023 at a used car dealership. I mentioned that this was happening to the salesmen roughly 1-2 months after I purchased the vehicle when it first happened I asked him if there were any recalls or any repairs done that I should know about. I was told there were no recalls and no repairs done on the truck. I was told to take i... Read more
Incident date: Aug 13, 2025
On [XXX] driving to Denver the 52,000 mile yukon started making a clicking sound when accelerating on the interstate. Traction control light came on as well as the check engine light. Low power was noticed and we immediately pulled over as it sounded like it was going to blow up. Towed the vehicle 145 miles where we bought it and the shop confirmed the lifters and 5th cylinder are the issue and th... Read more
Incident date: Jan 6, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 23, 2025
I recently discovered a significant oil leak near the exhaust manifold of my 2018 Mazda 6 (2.5L NA), which has resulted in visible smoke and a burning oil odor. Upon taking the vehicle to the nearest Mazda dealership for a diagnosis, the service department informed me that the vehicle has suffered a cracked cylinder head. An active oil drip is visible behind the engine near the exhaust manifold im... Read more
TOYOTA
SIENNA HYBRID
(2025) — POWER TRAIN
Jan 7, 2026
Incident date: Feb 21, 2025
Excessive clicking and popping while turning wheels left or right. Ive been to the dealer to replace this going on two times now. Its clear its the axles (CV JOINTS). All of the forums say the same thing. Chevy co-produced this car and Honda was well aware of the problems the BLAZER EV has.My salesman said they are not aware of the problem but the service appointment scheduler said "if its a Prol... Read more
Incident date: Nov 12, 2025
Bought this car in 2022 and had no problems until 1/2/26. Car was charging at home and suddenly stopped. Got a check electrical system warning light. Took it to the dealer to get checked out and the ICCU needs to be replaced. Despite everything online saying that it is covered on the 10 year/100,000 EV warranty, they are denying that it is covered under warranty. They say it is covered by the... Read more
Incident date: Jan 6, 2026
My vehicle sometimes will not start when I press the Start Button and press the brakes at the same time. The dashboard will light up with a message that says “Service ESC” followed by “Engine Power is Reduced”. When it does start, I can drive the vehicle for a moment before it does the Engine Power Reduced mode where the car feels like its pulling more. It has done this several times while... Read more
Incident date: Jan 6, 2026
My 2022 Hyundai sonata hybrid started blowing white smoke from the exhaust. Took it to the dealership and was advised the valve that controls antifreeze failed and leaking antifreeze in exhaust. This caused the engine to overheat and would cause the engine to blow up. My car has 83,000 and was told the manufacturer warranty only covered to 80,000 and extended warranty would not cover the part. Was... Read more
Incident date: Dec 31, 1969
On January 6, 2026, during my morning commute in heavy traffic, my 2023 Hyundai Sonata engine unexpectedly turned off, causing a sudden loss of power. This created an extremely dangerous situation, and I came very close to being involved in a major collision. While I was fortunate to avoid a crash, the incident posed a direct threat to my safety and life because of the dense surrounding traffic.
Incident date: Apr 26, 2022
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
LAND ROVER
RANGE ROVER VELAR
(2018) — POWER TRAIN
Jan 7, 2026
Incident date: Jan 7, 2026
While driving at normal speeds, the transmission hesitates and pops when shifting into 4th gear. The vehicle slows down unexpectedly before shifting and will suddenly downshift without warning. This causes abrupt deceleration and creates a safety concern, especially at highway speeds. The issue occurs intermittently and without driver input. Even when I’m in normal gears it will downshift and ca... Read more
Incident date: Apr 1, 2025
The vehicle experiences a Shift-to-Park malfunction in which it does not consistently recognize that it is in Park, despite being physically shifted into the Park position. When this occurs, the vehicle may fail to shut down properly or behaves as if it is not securely in Park. The condition is reproducible and occurs during normal use. The issue first appeared in approximately mid-2024 at an es... Read more
Incident date: Feb 15, 2024
The component that failed is the CVT transmission. Toyota dealership in kansas city replaced transmission and the faulty transmission is no longer available for inspection. The faulty transmission could have placed me at risk by failing without notice and causing a loss of control while driving. the componenet has been inspected by a toyota dealership named Molle toyota in kansas city and they h... Read more
Incident date: Aug 1, 2025
AFter replacing torque converter 3 months ago, I now need a complete transmission replacement due to losing gears 3-5 and reverse.
CHEVROLET
SILVERADO 1500
(2021) — POWER TRAIN
Jan 7, 2026
Incident date: Aug 21, 2025
I have already placed a claim for my vehicle but did not confirm my email. I also need someone to reach out to me as well. I've lost my job and I can't do my side gig job to pay rent for my home now as well as having 3 small children.
CHEVROLET
SILVERADO 1500
(2021) — POWER TRAIN
Jan 7, 2026
Incident date: Aug 21, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notice of an unknown recall in approximately July 2025. The contact stated that while driving at approximately 65 MPH, the vehicle stalled. The vehicle was towed to a dealer, where it was diagnosed that the engine needed to be replaced, and the failure was associated with the recall. The contact was also advised that the parts ... Read more
Incident date: Dec 25, 2025
The contact owns a 2014 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a mass air flow sensor failure under DTC: P0101. The contact was informed that the mass air flow sensor needed to be replaced. The vehicle was repaired; however, the failure re... Read more
Incident date: Jan 6, 2026
PTU is being replaced because the dealership said it is going to leave me without power to the wheels which can be extremely dangerous on interstate. Took my Cherokee in because the whining that I’ve been hearing for at least three years was getting louder. The component has not been inspected by the manufacturer yet but I’m waiting on a replacement part and is currently on back order and I’... Read more
Incident date: Dec 15, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steeri... Read more
Incident date: Sep 3, 2025
I had a lifter fail which is a well known problem for these GM engines. The lifter caused the cam shaft to be damaged because of the lobes being shaved off. Now I’m being told that it will be over $10,000 fix a 3 year old truck.
Incident date: Jan 7, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at various speeds, the vehicle was jerking while depressing the accelerator pedal. There was no warning light illuminated. The contact also stated that while driving at various speeds, the instrument panel intermittently went blank. The vehicle was taken to a dealer, where it was diagnosed with a defective valve body and... Read more
Incident date: Dec 22, 2025
AFM lifter collapse on Cylinder 6 Written repair estimate or a Diagnostic report showing P0306 + lifter failure