Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Nov 23, 2010
I WAS DRIVING MY YOUNG CHILDREN TO SCHOOL, WHEN IN THE MIDDLE OF A BUSY INTERSECTION, MY 2002 HONDA ODYSSEY (89,000 MI) LOST POWER. IF WAS AS IF IT SHIFTED OUT OF GEAR, INTO NEUTRAL. AFTER A FEW SECONDS IT SHIFTED BACK. I PRAYED THE REST OF THE WAY TO SCHOOL. AFTER DROPPING THE GIRLS OFF AT SCHOOL, THERE WERE A COUPLE OF OTHER INSTANCES WHERE IT SHIFTED OUT OF GEAR ON THE 2 MILE DRIVE TO THE TR... Read more
Incident date: Dec 2, 2010
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, ATTEMPTING TO MAKE A TURN, THE TRANSMISSION SUDDENLY FAILED TO OPERATE WITHOUT WARNING. AFTER NUMEROUS ATTEMPTS THE TRANSMISSION BEGAN TO FUNCTION WITH EXTREMELY LITTLE MOVEMENT. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD SAFELY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND HAD BEEN THERE... Read more
Incident date: Dec 15, 2010
2004 NISSAN MAXIMA TRANSMISSION FAILURE. *TR
Incident date: Jan 2, 2011
TRANSMISSION SHAKES WHILE DOWNSHIFTING, THIS CAUSES THE WHEEL TO SHAKE VICIOUSLY AND MAY CAUSE SOMEONE TO LOSE CONTROL. THE TRANSMISSION ALSO JERKS INTO 2ND 3RD AND 4TH SHIFT CAUSING HE CAR TO DRIFTED BACKWARDS BEFORE MOVING FORWARD. *TR
Incident date: Nov 1, 2010
TRANSMISSION SHIFTS FROM DRIVE TO SECOND GEAR ON ITS OWN AND ERRATICALLY. DEALER DIAGNOSES FAILURE OF TRANSMISSION CONTROL MODULE, REPLACED. AND, AT APPROX 90,000 MILES, THE REAR WINDOW DETACHED FROM THE CLOTH TOP. DEALER EXPLAINED IT COULD NOT BE REPAIRED. TOP WAS REPLACED. *TR
Incident date: Mar 20, 2007
S10 DIRECT REPLY- LETTER TO DOT FROM RE COMPLAINT AGAINST CHRYSLER FINANCIAL AND AN ARTICLE FROM THE NEW YORK TIMES NEWSPAPER *TGW THE CONSUMER STATED SHE DID NOT TEST DRIVE THE VEHICLE WHEN SHE PURCHASED IT. SHE RETURNED THE VEHICLE WITHIN A FEW MINUTES BECAUSE THE VEHICLE WAS EXHIBITING A ROUGH RIDE AND IT CAUSED HER NECK PROBLEM TO FLARE. THE VEHICLE WAS LEAKING TRANSMISSION FLUID AND THE DO... Read more
Incident date: Jan 7, 2011
TL*THE CONTACT OWNS A 2003 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE TRANSMISSION HAD FAILED BY HER TRYING TO ACCELERATE AND IT HAD HESITATED. SHE HAD TO SHUT THE VEHICLE DOWN AND RESTART AGAIN IN ORDER TO GET THE VEHICLE MOVING. THE VEHICLE STALLED ON THE CONTACT ABOUT 4 DIFFERENT TIMES UPON LEAVING HER LOCATION. THE VEHICLE WAS INSPECTED BY A INDEPENDENT MECHAN... Read more
CHEVROLET
MONTE CARLO
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: Dec 17, 2010
2006 MONTE CARLO SS - 4T65E-HD TRANSMISSION FAILURE... SLIPPING... SHUDDERING/SHAKING THE WHOLE FRONT END WHEN SHIFTING... LUNGES/SLAMS INTO GEAR... HAD TO GET TRANSMISSION REPLACED! THERE ARE OVER 100 OTHER PEOPLE I KNOW IN ONLINE CAR FORUMS WITH THE SAME PROBLEM WITH THIS TRANSMISSION IN THEIR MONTE CARLOS, IMPALAS, AND GXP'S. STARTING ANYWHERE FROM 20,000 MILES TO 90,000 MILES... AND SOME A... Read more
Incident date: Jun 1, 2005
TL*THE CONTACT OWNS A 2002 FORD EXPLORER EXT WAGON. THE CONTACT THAT STATED THAT UPON PURCHASING THE VEHICLE HE NOTICED THAT THE TRANSMISSION WOULD SHIFT IN AN AWKWARD MANNER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INFORMED HIM THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE SUDDENLY RECURRED AND HE HAD TO REPLACE THE TRANSMISSION. HE ALSO STATED THAT 3 OUT OF 4 WINDOW REGULATORS ... Read more
Incident date: Nov 25, 2010
TRANSMISSION HAS BEEN REBUILT ONCE, THEN SUBSEQUENTLY REPLACED WITH A REMANUFACTURED UNIT FROM GENERAL MOTORS. THIS REMANUFACTURED TRANSMISSION IS NOW DISPLAYING ANOMALOUS BEHAVIOR. PRIOR TO EACH FAILURE, THE TRANSMISSION EXHIBITED A VARIETY OF INCORRECT BEHAVIOR, INCLUDING RAPID TORQUE CONVERTER CLUTCH LOCKING AND UNLOCKING, SLIPPING AND REVVING FROM A STOP, WITHOUT THE CAR MOVING, THEN SUDDE... Read more
Incident date: Jan 4, 2011
I BROUGHT MY 2006 CHEVY EQUINOX IN FOR A OIL CHANGE ON 1/4/11 AND WAS TOLD THAT MY CARRIER BEARING ON THE DRIVE SHAFT WAS COMPLETELY SHOT. I WAS INFORMED TO BRING IT TO A MECHANIC RIGHT AWAY OTHERWISE I WILL LOSE MY DRIVE SHAFT. I BROUGHT MY CAR IMMEDIATELY TO THE SHOP AND WAS TOLD THAT THE PART HAD TO BE ORDERED FROM GM AND THE PART WAS AROUND $500-$600. I CONTACTED GM BECAUSE IF I WAS DRIVING... Read more
Incident date: Dec 17, 2010
TL*THE CONTACT OWNS A 2001 HONDA CIVIC LX. WHILE THE CONTACT WAS DRIVING 60 MPH UP A SMALL INCLINE ON A BRIDGE, THE TRANSMISSION FAILED WITHOUT WARNING THE VEHICLE BEGAN TO ROLL BACKWARDS. THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE CAME TO A COMPLETE STOP. AFTER AWAITING A FEW MOMENTS THE TRANSMISSION BEGAN TO FUNCTION, ALTHOUGH IN AN EXTREMELY POOR MOTION. THE CONTACT DROVE A SHORT DISTANCE TO A... Read more
Incident date: Mar 13, 2007
TL*THE CONTACT OWNS A 2006 AUDI A4 CABRIOLET. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE VEHICLE WOULD SUDDENLY SHIFT INTO LIMP MODE. NONE OF THE CHECK ENGINE LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE DEALER STATED THAT THE VEHICLE NEEDED TRANSMISSION FLUID. WHEN THE DEALER ADDED TRANSMISSION FLUID TO THE VEHICLE THAT DID NOT REMEDY THE PROBLEM. THE CONTACT TOOK THE VEHICLE BACK TO TH... Read more
PONTIAC
GRAND PRIX
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: Jun 1, 2008
I OWN A 2005 GRAND PRIX GXP LS4 V8 WITH 60KMI. THE TRANSMISSION HAS SHUDDERED ON THE 1-2 SHIFT AND SOMETIMES DELAYED ON THE 2-3 SHIFT SINCE 40KMI. EVERY TIME I HAVE TAKEN THE CAR IN OUT OF WARRANTY, AND EVEN WHILE IT WAS IN WARRANTY, THE PROBLEM COULD NOT BE REPLICATED. I KNOW THE 4T65E-HD TRANSMISSION IN THIS CAR IS SUBJECT TO FAILURE AS I AM A MEMBER OF MANY ONLINE FORUMS THAT HAVE CARS WITH THE... Read more
Incident date: Dec 22, 2010
2006 JEEP COMMANDER STALLED WHILE ON THE HIGHWAY AND WOULD NOT MOVE. THE VEHICLE TOWED TO A SERVICE FACILITY. THE TORQUE CONVERTER IN THE TRANSMISSION CAME APART. THE VEHICLE HAD 60,000 MILES ON IT. CHRYSLER WAS NO HELP AT ALL. TRANSMISSION WAS REPLACED AT A COST OF $3200. *TR
Incident date: Dec 1, 2010
TL*THE CONTACT OWNS A 2003 SATURN VUE. WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE STALLED. THE CONTACT TRIED TURNING THE IGNITION ON AND THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSES THE FAILURE TO BE THE TRANSMISSION WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Dec 25, 2010
TL - THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO SHIFT GEARS. THE VEHICLE WAS TOWED TO A LOCAL GARAGE AND WAS DIAGNOSED THE FAILURE WAS LOCATED AT THE TORQUE CONVERTER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY STATED THEIR WAS NOT A RECALL FOR THE FAILURE, THEREFORE THEY ARE NOT RESPONSIBLE. T... Read more
JEEP
GRAND CHEROKEE
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: Jan 7, 2007
JEEP ACCELERATES THEN AT ABOUT 15-20MPH IT WONT ACCELERATE ANY MORE AND BOXES WILL APPEAR AROUND THE P N R D AND THEN IT WILL ALL OF A SUDDEN JERK FORWARD AND THE CHECK ENGINE LIGHT WILL GO ON. *TR
PONTIAC
GRAND PRIX
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: May 15, 2010
NO MAJOR EVENTS LEADING UP TO THE FAILURE, JUST AVERAGE CITY/HIGHWAY DRIVING WITH LITTLE TO NO AGGRESSIVE ACCELERATION. REGULAR MAINTENANCE IS ALWAYS TAKEN CARE OF. THE TRANSMISSION IN MY 2006 GRAND PRIX GXP, WITH 88,000KM, LIKES TO SLIP EVERY NOW AND THEN AND SOMETIMES FAILS TO ACCELERATE UNTIL IT THE RPMS REACH ABOUT 1800, THEN IT FINALLY CATCHES AND PULLS HARD. THIS DOES NOT HAPPEN ALL THE TIME... Read more
CHEVROLET
SILVERADO 1500
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: Nov 23, 2010
2006 CHEVROLET SILVERADO 4L60E TRANSMISSION FAILURE AT 80,000MI THE TRANSMISSION FAILED AND REQUIRED A FULL REBUILD EVEN THOUGH IT WAS NEVER USED TO HAUL ANYTHING ! IT COST US $2050 FOR THE REBUILD ! MUCH TOO SOON FOR A TRANSMISSION ON A TRUCK THAT ONLY IS USED TO TRANSPORT A MOUNTAIN BIKE. *TR
Incident date: Nov 9, 2010
THE BEST WAY TO DESCRIBE THE INCIDENT IS THAT OUR VEHICLE JUST STARTED TO LOSE POWER AS WE WERE TRAVELING ON THE HIGHWAY. THEN, IT JUST FROZE. THE CAR WOULD NOT MOVE. THEN, IT SEEMED TO BE ALRIGHT BUT IT WOULD FREEZE UP AGAIN. IT WAS VERY FRIGHTENING BECAUSE THERE WERE CARS ON THE HIGHWAY GOING 60-65 MPH. WE WERE ABLE TO MAKE IT HOME AND HAD THE CAR TOWED TO A LOCAL REPAIR SHOP AND THEN TO ACURA... Read more
Incident date: Aug 31, 2010
2010 HONDA CRV BOUGHT NEW. WE HAVE A DRIVELINE VIBRATION NOTICED THE DAY WE TOOK IT HOME. WE HAVE 5 REPAIR ORDERS FOR THE SAME PROBLEM WITH NO RESOLUTION. 1 OF THE REPAIR ORDERS WAS DONE BY AN INDEPENDENT GARAGE WHO NOTED THE VIBRATION AND WHAT HE THOUGHT NEEDED TO BE DONE BUT NO REPAIR WAS MADE. WE ARE WORKING WITH A LEMON LAW ATTORNEY BUT DON'T FEEL LIKE WE ARE ON THE RIGHT TRACK. I AM A AUTO T... Read more
Incident date: Oct 28, 2010
I JUST BOUGHT A 2003 BMW 745I WITH 63K ON THE DASH. I HAVE HAD THIS CAR FOR TWO MONTHS AND THE TRANSMISSION IS GONE. I HAVE JUST PURCHASED A EW. BUT WHAT CAN I DO BECAUSE THIS IS NOT RIGHT AND I BOUGHT IT FROM A BMW DEALER. THEY SAID THE VEHICLE WAS INSPECTED A GOOD TO GO. BAD BUSINESS AND THIS IS A RIP OF FOR ABOUT 7K FOR A NEW TRANSMISSION. *TR
PONTIAC
GRAND PRIX
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 7, 2011
Incident date: Oct 18, 2010
TRANSMISSION FAILURE, THE TRANSMISSION FAILS TO FULLY ENGAGE IN TO ANY GEAR WHEN IT IS SUPPOSED TO, IT WILL SLIP AND CATCH FROM A STOP, THE TORQUE CONVERTER FAILS TO LOCK UP AND ALL GEARS SLIP UNDER MODERATE TO HEAVY ACCELERATION. *TR
Incident date: Dec 30, 2010
WE HAVE A 2005 FORD FREESTAR VAN, I WAS PULLING OUT OF A PARKING LOT AND STARTED DOWN THE ROAD GOT UP TO 40 MPH AND ALL OF A SUDDEN MY VAN COASTED TO A STOP NO GEARS. THIS NEVER HAPPENED BEFORE, BROUGHT THE VAN TO A TRANSMISSION PLACE AND THEY HAD TO REPLACE THE TORQUE CONVERTER COSTING ME $810. I HAVE READ OTHER COMPLAINTS ABOUT THIS HAPPENING TO OTHER PEOPLE. *TR
Incident date: Apr 10, 2010
AFTER SHIFTING GEAR IN THE 2009 NISSAN MURANO FROM DRIVE TO REVERSE OR REVERSE TO DRIVE, THE CAR CONTINUES TO ROLL IN PREVIOUS GEAR EVEN WITH THE GAS PEDAL PRESSED. THIS IS SEVERE ON HILLS AND HAS RESULTED IN NOT BEING ABLE TO DRIVE THE CAR IN THE DESIRED DIRECTION. THIS IS AN EXTREMELY DANGEROUS DEFECT. ALSO-THE CAR ENABLES THE KEY TO BE REMOVED AND CAR SHUT OFF WHILE TRANSMISSION IS IN DRIVE ... Read more
Incident date: Oct 1, 2008
TL*THE CONTACT OWNS A 1999 FORD F250. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BEGAN VIBRATING. THE FAILURE WOULD OCCUR WHEN DRIVING AT SPEEDS GREATER THAN 40 MPH. THE FAILURE OCCURRED FOR APPROXIMATELY TWO YEARS. WHILE PARKED, THE CONTACT ALSO NOTICED OIL WAS LEAKING FROM THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE REAR COMB OF THE TRANSMISSION WAS BROKEN. THE VEHICLE WA... Read more
Incident date: Sep 14, 2010
BRAKE LIGHTS COME ON WHILE DRIVING DAY OR NIGHT AND WHEN PEDAL IS DEPRESSED LIGHTS DO NOT COME ON. MUST DRIVE WITH FOOT DEPRESSING BRAKE PEDAL IN ORDER FOR LIGHTS TO REMAIN OFF. THIS IS SERIOUS AS THE DRIVER BEHIND THINKS THAT I AM RIDING THE BRAKES AND THEN WHEN I DO NEED TO BRAKE THERE ARE NO BRAKE LIGHTS. *TR
Incident date: Dec 1, 2010
MY 2006 FORD FUSION TRANSMISSION STARTED SLIPPING AT 34,000 MILES. DEALER SAID THERE WAS NOTHING THEY COULD DO SINCE MY CAR WAS MADE IN THE FIRST PART OF 2006, NO ADDITIONAL WARRANTIES WERE AVAILABLE. I BOUGHT THE CAR UNDER THE ASSUMPTION THAT THERE WAS A WARRANTY STILL AVAILABLE. NOW MY TRANSMISSION IS GOING OUT, I STILL OWE 11,000 ON MY CAR. AFTER TALKING TO ALOT OF FUSION PEOPLE, THIS APPEA... Read more
Incident date: Jan 1, 2007
TL*THE CONTACT OWNS A 2001 VOLVO V70. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT WHEN THE GEARS WERE SHIFTED, HE WOULD HEAR A BANGING NOISE, WHICH CAUSED THE TRANSMISSION TO FAIL. THE DEALER WAS NOTIFIED AND THEY ADVISED THE CONTACT TO TAKE THE VEHICLE IN. THE MANUFACTURER OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 116,000. THE FAILURE M... Read more
Incident date: Jan 5, 2011
TRANSMISSION FAILED AT JUST UNDER 95,000 MILES WITH NO WARNING. *TR
Incident date: Jan 6, 2011
PURCHASED 2002 NISSAN MAXIMA WITH UNDER 30K MILES 11/09. AT 35K MILES HAD TRANSMISSION SERVICED. NOW THE TRANSMISSION IS COMPLETELY SHOT AT 38K MILES. NISSAN IS REFUSING TO ADMIT A DEFECT OR A FAULT WHEN THERE ARE OVER 100K COMPLAINTS ONLINE TO VARIOUS WEBSITES AND THEIR CUSTOMER SERVICE IS PATHETIC AND OFFENSIVE. THE VEHICLE HAS LOST 3RD AND 4TH GEAR AND IS LOSING 2ND SLOWLY BUT SURELEY. THE TRAN... Read more
Incident date: Dec 10, 2010
2005 PONTIAC VIBE PCM FAILURE. ENGINE LIGHT CAME ON, AND THE TRANSMISSION BEGAN SHIFTING VERY HARD. ENGINE CODE P2716. I HAVE READ NUMEROUS REPORTS WHERE PEOPLE ARE TOLD BY DEALERSHIPS TO REPLACE THE TRANSMISSION, AND AFTER DOING SO THE SYMPTOMS STILL OCCUR. AFTER FINALLY REPLACING THE PCM, THE ISSUES WERE RESOLVED. THAT MEANS $4000 IN WASTED REPAIRS. I HAVE CONTACTED GM WITH CASE 71... Read more
Incident date: Jan 3, 2011
TL* THE CONTACT OWNS 2004 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING THE GEAR SHIFT BECAME STUCK BETWEEN DRIVE AND NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER AND WHERE THE SHIFT LEVER ASSEMBLY WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY TOLD HIM THEY WERE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 50,500 AND CURRENT MILEAGE WAS 50,656.
Incident date: Nov 1, 2010
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE VEHICLE WOULD SWITCH TO THIRD GEAR WITHOUT WARNING INTERMITTENTLY, MAKE A LOUD NOISE, AND THREE ALERTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL; THESE LIGHTS WERE A SKIDDING SIGNAL, EXCLAMATION MARK, AND A SIGNAL THAT ADVISES THE CONTACT TO NOTIFY THE DEALER. WHEN ATTEMPTING TO DRIVE BEYOND 55 MPH,... Read more
Incident date: Oct 29, 2009
I PURCHASED A 2004 FORD FREESTAR WITH 28,389 MILES ON 6/16/08. IN OCTOBER 2009 MY WIFE WAS DRIVING THE VAN AND WHEN SHE STOPPED AT A STOP SIGN & TRIED TO TURN ON THE NEXT ROAD, THE VAN WOULDN'T GO. THE VAN ACTED AS IF IT WERE IN NEUTRAL. THE VAN WAS STILL RUNNING BUT WOULDN'T GO IN TO ANY GEARS AT ALL. SHE CALLED ME & WE HAD TO HAVE THE VAN TOWED. WE HAD BOUGHT AN EXTENDED WARRANTY/INSURANCE POLI... Read more
Incident date: May 12, 2010
SPEEDOMETER DON'T WORK,GAS GAUGE DON'T WORK, TRANSMISSION IS GOING OUT ETC AND I ONLY HAD THE VEHICLE FOR 9 MONTHS NOW BUT THE PROBLEMS HAVE BEEN FOR ALONG TIME. *TR
Incident date: Dec 27, 2010
WE OWN A 2006 FORD FREESTYLE. WERE DRIVING THE CAR 700 MILES FROM HOME WHEN THE WRENCH LIGHT STARTED GOING ON/OFF. WE WERE ENTERING A FREEWAY ON-RAMP WHEN THE THROTTLE DISENGAGED AND WE WERE FORCED TO COAST TO THE SIDE OF THE ROAD AND CALL FOR ASSISTANCE - THANKFULLY WE WERE ABLE TO DO IT SAFELY. WE HAD IT TOWED TO A FORD DEALERSHIP IN SAN LEANDRO, CA, AND HAD TO RENT A CAR TO GET HOME. AFTER ABO... Read more
Incident date: Jan 4, 2011
NISSAN MURANO TRANSFER CASE OIL SEAL LEAK THE THIRD TIME WITHIN FEW MONTHS. *TR
Incident date: Dec 22, 2010
IN 2006, OWNER REQUESTED DEALER TO REPLACE TRANSMISSION AS PART OF MANUFACTURER RECALL. DEALER OPTED TO INSPECT THE AFFECTED GEAR AND INSTALL OIL JET KIT IN LIEU OF TRANSMISSION REPLACEMENT. IN 2010, TRANSMISSION FAILED UNEXPECTEDLY AND WITHOUT WARNING WHILE DRIVER WAS OPERATING THE VEHICLE ON HIGHWAY AT HIGHWAY SPEED. TRANSMISSION LOCKED INTO 1ST GEAR AND WOULD NOT UP-SHIFT, CREATING AN IMMEDI... Read more
VOLKSWAGEN
JETTA
(2002) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 5, 2011
Incident date: Jan 1, 2011
FIRST ISSUE, THE ENGINE IS BURNING OIL. I'VE NOTICED THAT MY CAR ENGINE STARTED BURNING OIL WHEN IT HAD ABOUT 50,000 MILES ON IT. IT TOOK ME ALMOST TWO YEARS TO PROVE TO THE VW DEALERSHIP MECHANICS THAT THE ENGINE IS BURNING OIL. AT 73,000 MILES THE VW DEALERSHIP MECHANICS REBUILT THE ENGINE. MY OIL CONSUMPTION NORMALIZED. NOW, AT AROUND 115,000 MILES, I'VE NOTICED THAT THE ENGINE STARTED BURNING ... Read more
Incident date: Dec 1, 2010
A/C CONDENSER-TRANSMISSION COOLER LEAK. TRANS. OIL ALL OVER ENGINE BAY WHICH IS A FIRE HAZARD. CAR WANTS TO TAKE OFF ON IT'S OWN WHICH IS CAUSED WHEN TRANS. FLUID GETS LOW. PART NEEDS TO BE REPLACED. THERE'S HUNDREDS OF COMPLAINTS ON LINE OF THIS PARTICULAR PROBLEM AND FORD IS YET TO DO A RECALL. *TR
Incident date: Jul 15, 2009
CAR DOES NOT GO ON REVERSE. DRIVE IT FOR ABOUT 5 MILES OR SO AND THE REVERSE WORKS. LEAVE IT TURNED OFF AND MOST OF THE TIME, THE REVERSE WONT WORK AGAIN.. IT'S FRUSTRATING. *TR
NISSAN
PATHFINDER
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 5, 2011
Incident date: Dec 26, 2010
TL*THE CONTACT OWNS A 2006 NISSAN PATHFINDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PLACE THE VEHICLE IN GEAR THE VEHICLE DID NOT ACCELERATED OVER 20 MPH. THE CONTACT MECHANIC INSPECTED THE VEHICLE, THE FAILURE WAS LOCATED AT THE RADIATOR WATER PENETRATED THE TRANSMISSION. THE VEHICLE WILL BE TAKEN TO THE DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 71... Read more
Incident date: Jan 1, 2011
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SUDDENLY FAILED TO OPERATE WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN INTERNAL PROBLEM WITHIN THE TRANSMISSION. THE TRANSMISSION WAS IN THE PROCESS OF BEING REPLACED. THERE WERE TWO OPEN ... Read more
Incident date: Dec 30, 2010
TL*THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT ATTEMPTED TO ACCELERATE FROM A STOP BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 112,000. THE VIN WAS UNAVAILABLE.
Incident date: Jan 26, 2010
MY CAR JERKED AND JUMPED AS ALL THE OTHER COMPLAINTS. I HAVE NOT TRUSTED THE NISSAN DEALERSHIP SINCE THE DAY I BOUGHT THE CAR AND IT WAS NOT UNDER WARRANTY SO I TOOK TO AN OUTSIDE TRANSMISSION SHOP. I PAID $3000 TO HAVE THE TRANSMISSION REBUILT. THE TECHNICIAN AS WELL AS MYSELF DID A LOT OF RESEARCH BECAUSE THEY WERE HAVING DIFFICULTY REPAIRING. WE FOUND COMPLIANT AFTER COMPLAINT. I WILL BE S... Read more
Incident date: Nov 19, 2010
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE VEHICLE WAS IN PARKED IN THE DRIVEWAY AND ANOTHER VEHICLE BUMPED INTO IT CAUSING THE GEAR SHIFT TO MOVE INTO REVERSE. THE VEHICLE TRAVELED OVER AN 18 INCH SNOW BANK AND CRASHED INTO A TREE. THE FRONT AND REAR BUMPERS WERE DAMAGED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER. A REPRESENTATIVE FROM THE MANUFACTURER PERFORMED A DIAGNOSTIC... Read more
Crash
Incident date: Oct 1, 2010
PROBLEM STARTED WITH THE TRANS - WASN'T SHIFTING RIGHT, HARD SHIFT. TOOK IT TO ROTOLO CHEVY IN FONTANA, CA. DX: CATALYTIC CONVERTER, NEARLY $800 TO GET NEW ONE ONLY TO HAVE THE CAR COMPLETELY DIE ON THE SIDE OF THE ROAD WHEN THE TRANNY DISINTEGRATED. REPLACED UNDER WARRANTY. EVER SINCE I HAVE HAD SHIFTING DIFFICULTIES - TOOK IT BACK A WEEK LATER TO BE TOLD IT HAS A "SMART ADAPT" IN TRANS AND NEEDE... Read more
Incident date: Oct 1, 2010
TL*THE CONTACT OWNS A 2007 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE DID NOT RESPOND. THE CONTACT NOTICED THAT THE VEHICLE SHIFTED GEARS BUT THE VEHICLE WOULD NOT RESPOND UNTIL HE APPLIED EXTREME PRESSURE TO THE ACCELERATOR PEDAL. THE FAILURE BEGAN TO RECUR INTERMITTENTLY SO THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT W... Read more