Consumer Safety Complaints

Incident date: Jan 7, 2024

See attached document for complaint

Incident date: Feb 16, 2023

I have had an issue with my transmission since I’ve got it. I got it with only 155,000 miles on it in Nov 2023. When i touch my brakes going slow or pull off from a red light my vehicle will make a Sharp noise and shook When i switch gears it will occasionally get stuck and shake when i pull off. I took it to Auto Plus Dealership service a couple times in 2023 where they assured me i had no tran... Read more

Incident date: Feb 16, 2023

I have had an issue with my transmission since I’ve got it. I got it with only 155,000 miles on it in Nov 2023. When i touch my brakes going slow or pull off from a red light my vehicle will make a Sharp noise and shook When i switch gears it will occasionally get stuck and shake when i pull off. I took it to Auto Plus Dealership service a couple times in 2023 where they assured me i had no tran... Read more

Incident date: Sep 15, 2023

The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle started to shake, after which the vehicle lost motive power and was unable to accelerate above 5 MPH. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the t... Read more

Incident date: Feb 2, 2024

The check engine light came on, then when I started driving it was a little sticky/ rough. I continued to drive it home and the rpm started going up when not needed. I had a code read done and came back as a P07A3, transmission friction element A stuck on.

Incident date: Oct 1, 2023

Hard shift 3rd-6th gear as well as from park to reverse or drive

Incident date: Jan 30, 2024

The engine has had coolant leaking into it. Clouds of white smoke, stalling and regular low coolant level. Once the recall work was performed, I was still having these issues and told the ford service dept. They said there is nothing they could do. Now my transmission has completely gone out at less than 100k miles even though all ford suggested maintenance work has been completed at suggested int... Read more

Incident date: Apr 21, 2023

The Car seems to always have a strange issue with power. I have taken it for all services and recall but nothing has every fixed that issue. From talking to other Ford fusion 2013-2014 owners the transmission is bad on these cars from the start. It would be bad to loose or have the transmission go out on any major road people could get hurt. I am now getting p0744,p0741. I believe it is related to... Read more

Incident date: May 1, 2023

The contact owned a 2018 Hyundai Elantra GT. The contact stated on one occasion, while driving the transmission locked up at two stop lights while in neutral (N) and stalled. The vehicle was able to restart. Additionally, the contact stated that while powered off, and being towed in Neutral (N) by a motor home, a passing driver notified him of a fire in the vehicle. The vehicle was pulled to the ... Read more

Fire 1 injured

Incident date: Jan 10, 2024

Last week the Transmission downshifted from 6th gear to third gear and would not shift to first gear when I stopped at a red light. Proceeded in third gear and vehicle finally shifted to fifth gear and would not shift to 6th gear at road speed. At the onset this time, transmission in 6th gear, at speed of 65 to 70, shifted hard into fifth gear and stayed there, wrench appeared on screen, speedomet... Read more

Incident date: Dec 15, 2023

When driving, if the accelerator pedal is depressed to merge into the highway or overtake other vehicles, the vehicle abruptly stops accelerating, and the RPM reaches max revs. The vehicle quickly loses momentum until it abruptly slams back into gear, causing a loud bang and startling the driver. This vehicle had a TSB for similar issues that was repaired by our dealer 2 times previously. We ha... Read more

Incident date: Sep 2, 2023

When driving on the interstate the truck suddenly downshifted causing the tires to lock up and the vehicle to swerve out of control. There is already a recall for this issue for Lead Frame in 2011-2013 vehicles. The recall needs to be extended to the 2014 model vehicles as well.

Incident date: Dec 24, 2023

The contact owns a 2019 Nissan Pathfinder. The contact stated that while depressing the accelerator pedal at a stop light, the vehicle failed to respond. The contact stated while driving 20 MPH, the engine was revving abnormally. No warning lights were illuminated. The vehicle was taken to an independent mechanic where error codes were retrieved. The vehicle was then taken to the dealer where it w... Read more

Incident date: Dec 20, 2023

The contact owns a 2013 Ford F-150. The contact stated while driving 80 MPH, the transmission downshifted from 5th gear. The wrench light was illuminated. The contact slowed down, pulled off the roadway, and restarted the vehicle and was able to drive to the residence. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA Campaign Number: 19V433000 (Power Train). The man... Read more

Incident date: Dec 28, 2023

The contact owns a 2013 Ford F-150. The contact stated while driving 40 MPH, the vehicle downshifted from 4th to 3rd gear. The check engine and wrench warning lights illuminated. The contact slowed down, pulled off the roadway and restarted the vehicle. The check engine warning light remained illuminated, and the transmission failed to shift out of 1st gear. The contact pulled over and restarted ... Read more

Incident date: Oct 24, 2023

At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-40MPH, forcing me to travel on the local Interstates on the shoulder with my hazards flashing so oth... Read more

Incident date: Dec 28, 2023

Shifting gears is very hard with it often skipping over gears. When driving the vehicle will jerk or buckle when trying to shift. Transmission is the biggest issue with this vehicle and I seem to have a hard time getting Ford to recognize that.

Incident date: Jun 19, 2023

we broke down in hopskinville kentucky at a gas station. had problems with going into drive and reverse. not wanting to shift. got it going on highway. wouldnt shift into gears lost of power. engine roars loudly and has difficulty shifting to higher gears when we attempt to accelerate. It feels like gears ears slipping or catching when speeding up or slowing down.Unpredictable shifting Trouble... Read more

Incident date: Nov 11, 2023

Transmission code fault I did not have power

Incident date: Nov 11, 2023

Transmission code fault I did not have power

Incident date: Aug 19, 2023

The contact owns a 2015 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard. The contact stated that the warning light to turn off the vehicle was illuminated. The contact turned the vehicle off and the vehicle failed to... Read more

Incident date: Nov 18, 2023

My entire automatic transmission system failed at 122,000 miles without warning as I was driving down the highway. I heard a whirring noise and as I accelerated and started jumping and making clunking noises as it shifted gears. Eventually I was unable to move at all and turned and rolled to the side of the road. This could easily cause an accident as there was never any warning signs my transmiss... Read more

Incident date: Nov 8, 2023

The contact owns a 2013 Ford Expedition. The contact stated while driving 65 MPH, the vehicle independently decelerated to 0 MPH. The check engine warning light and the wrench symbol was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty main control valve body in the transmission. The vehicle was repaired; however, the f... Read more

Incident date: Jun 1, 2023

The transmission is a major issue. I have had it in the shop 3 or 4 times now and still experiencing issues. The vehicle goes in and out of gear, doesn’t always accelerate when giving it gas, jerks when slowing down/downshifting. Makes a loud noise during downshifting at times, and the list goes on. Ford knows there are problems and refuses to address the issue, applies a computer update to band... Read more

Incident date: Nov 14, 2023

The contact owns a 2012 Hyundai Genesis. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with transmission failure. The contact stated that the check engine light was later illuminated, and the vehicle was taken to a second indepen... Read more

Incident date: Oct 4, 2023

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 40 MPH, the transmission inadvertently shifted into a lower gear. The contact stated that the gear shifter failed to shift. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure.... Read more

Incident date: Oct 19, 2023

I bought from a dealer in live oak and told there was no recalls I only had car 2 months and the car transmission is acting crazy it smells like burnt oil or brake fluid leaking the radio has a major electrical problem it turns off and resets if I use the Bluetooth to talk through radio. This car all in all has been nothing but huge problems and here I am paying a car note on a car that's barely d... Read more

Incident date: Nov 8, 2023

My engine light came on and within the same day my vehicle shifted extremely slow. it was difficult to merge into traffic and almost caused an accident. I took the vehicle to Mechanic and they advised the engine light was consistent with the timing chain failure . I called a local local Ford dealer. They seem to be familiar with the issue and said it would cost $4000 to fix.

Incident date: Nov 1, 2023

The transmission went out suddenly while driving. My safety was at risk since it suddenly went out while the vehicle was in motion on a typically busy road. I had to pull over with my hazards on hoping no one would hit me.The car was taken to a local dealer where they determined there were metal shavings in the transmission and it needed to be replaced. A warning came up on the screen but when it ... Read more

Incident date: Oct 24, 2023

The contact owns a 2013 Ford F-150. The contact stated while driving approximately 55 MPH, the vehicle unintendedly downshifted to 1st gear. The contact struggled to get the vehicle to accelerate. The contact stated that the engine revved however, the vehicle failed to respond. The contact coasted the vehicle over to the side of the road and was able to drive 15 MPH in 1st gear to the residence. T... Read more

Incident date: Jul 17, 2023

Rear brakes moan when reversing at low speed. Has done this since day one. Also the transmission shifts are hard and hangs in sport mode and won’t shift. It hangs at almost 5k rpms and when I let off the gas no shift till 2300 rpms. Took it in and they looked at the transmission fluid said it was darker than usual for the mileage (14,000) and recommended a fluid flush that’s not covered by war... Read more

Incident date: Nov 3, 2023

The contact owns a 2015 Ford Focus. While the contact's mother was driving at an undisclosed speed, the vehicle shook excessively. The contact's mother stated that when she depressed the accelerator pedal the vehicle started shaking excessively. The contact stated that he contacted the dealer to inform them of the failure. The contact stated that the transmission clutch assembly had been replaced ... Read more

Incident date: Apr 8, 2023

See attached document from complainant

Incident date: Oct 10, 2023

The contact owned a 2023 Ford Ranger. The contact stated that while driving at an undisclosed speed in tow mode, he heard an abnormal pop emanating from underneath the vehicle, prompting him to pull to the shoulder of the roadway. After a visual inspection, he observed an oil leak, smoke, and a fire near the transmission. Local emergency services were called, and they were able to extinguish the f... Read more

Fire

Incident date: Oct 23, 2023

There is an issue with the transmission slipping or not engaging properly. There is a strong and often loud jolt with a hard shift at times. It will also simply not engage in the next gear other times. I can be pushing down on the gas and you can hear the engine revving but the truck isn't picking up speed. This has been the most dangerous part of the transmission issues. If I'm pulling out to cro... Read more

Incident date: Oct 23, 2022

The contact owns a 2014 Ford Focus. The contact stated while driving from a complete stop, the engine revved significantly, and the vehicle experienced hard shifts. The contact stated that the vehicle shifted from 1st gear to 3rd gear, and from 3rd gear to 5th gear. The contact depressed the accelerator pedal and continued driving. The contact stated that the failure recurred several times while d... Read more

Incident date: Jan 4, 2023

Have been having transmission shift problems. Whether I am accelerating, slowing down, or coasting, it jerks like it doesn’t know what gear to go in.

Incident date: Sep 5, 2023

Attempted to merge onto a highway and car stayed in first and not allowing for proper acceleration. Ended up not being included under a current recall. Replace the lead frame connector in the transmission.

Incident date: Sep 15, 2023

When I first start driving the transmission does not seem to know what gear it should be in. It will start in first, jump to four and even at a stop with remain in fourth. As I start to move it will drop back to first and then jump to eighth. It will bounce between gears like this for the first half a mile or so then seems to settle back down. When it is jumping around gears the shifting is ext... Read more

Incident date: Jun 28, 2023

Catastrophic failure of automatic transmission cooler lines after passing through deep puddle. This resulted in immediate loss of power while on 4 lane divided highway. The lack of power and the inability maintain consistent speed placed both me and other drivers in a hazardous situation. In addition the need to have to have the truck towed placed others in harms way. Ford dealer inspected a... Read more

Incident date: Jul 13, 2023

See attached document from complainant

Incident date: Oct 1, 2023

The 10R80 transmission started delayed shifts between 8,9,10. After 50 miles the issue spread to the lower gears. When going from 3rd to 4th or 5th the engine speeds up vehicle loses speed. To recover let your foot off the gas and then apply gas very gently. After another 50 miles shifting became more erratic, sometimes with a load clunk. My safety has been at risk because you cannot count on... Read more

Incident date: Sep 28, 2023

My vehicle has 57 thousand miles bought it at Ford Dealership with 48k miles and already having transmission issues. Tow truck driver who picked my vehicle up claimed “Every Ford escape i pick up for a tow is always a transmission issue” Horrible car, Waste of money.

Incident date: Oct 13, 2023

Very often the transmission does not kick in when the accelerator is pushed and gas is applied. I.e when crossing an intersection, when passing, when moving forward from a complete stop, when changing lanes, and when on busy freeways. This has been reported to Dealer many times beginning in 2017. This has occurred when I have had passengers in vehicle as well as when other drivers have been behind... Read more

Incident date: Sep 15, 2023

The contact owns a 2013 Nissan Altima. The contact stated that while driving at an undisclosed speed, the vehicle made an unusual sound and stalled. The contact stated she was able to drive the vehicle to the shoulder of the road and then the vehicle lost motive power. The contact stated the vehicle would not restart. The vehicle was towed to the dealer. The vehicle was diagnosed with a failed ... Read more

Incident date: Oct 9, 2023

Transition suddenly failed when under normal driving. No symptoms were present when driving. Failed out of nowhere.

Incident date: Feb 8, 2023

The Transmission failed, yes it is available for inspection upon request The car was jerking extremely hard from 1st to second gear. Doing damage to my back. The car has been confirmed by a dealership. The vehicle is set to be inspected by the manufacturer on 10-16-2023 There was leaking from the transmission coolant lines. 01-31-2023

1 injured

Incident date: Feb 8, 2023

The Transmission failed, yes it is available for inspection upon request The car was jerking extremely hard from 1st to second gear. Doing damage to my back. The car has been confirmed by a dealership. The vehicle is set to be inspected by the manufacturer on 10-16-2023 There was leaking from the transmission coolant lines. 01-31-2023

1 injured

Incident date: Sep 20, 2023

The contact owns a 2017 Ford Fusion. The contact stated that while driving at 40 MPH the vehicle began jerking. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.

Incident date: May 25, 2023

2022 Santa Cruz issues periodically with RPM will reach 4,000-5,000 (Engine sounds to be reving..sp), mph is near zero, on acceleration from a stopped position. To me, sounds to be torque converter, transmission or electrical system. Have had to dealer on 2 occasions, of which, they cannot reproduce issue.(May 25, August29). This issue is rare but when it occurs (last happening this week Oct 4)con... Read more