Consumer Safety Complaints

Incident date: Feb 14, 2024

This vehicle left me stranded due to Aisen transmission failure with only 2000 miles on the vehicle. Has been at dealer for 3 months awaiting rebuild due to faulty clip. Why is nothing being done? Why am I not getting a new transmission? or better yet forced buy back

Incident date: May 7, 2024

The contact owns a 2018 Ford Focus. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle stalled. Additionally, the contact became aware that the transmission was not functioning as needed. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the actuator motor needed to be replaced. The vehicle was no... Read more

Incident date: May 2, 2024

I have 2 ford escapes a 2015 and a 2016 (2016 referenced in this complaint) both have experienced catastrophic transmission failure within weeks of each other. The transmission would slip and hard shift, eventually disable completely and would indicate the transmission needed to be serviced.

Incident date: Mar 26, 2024

I have 2 ford escapes, a 2015 (referenced in this complaint) and a 2016. Both have experienced catastrophic transmission failure within weeks of each other. The transmission would slip, shudder and eventually disable and indicate service is needed. This happened while traveling highway speeds and the vehicle became disabled on the highway. As it was sudden, there was not time to get it safely off ... Read more

Incident date: Feb 28, 2024

The contact owns a 2014 Ford Focus. The contact stated while driving 20 MPH and depressing the accelerator pedal, the vehicle was pulling back and failed to shift into the intended gear. The contact continuously depressed the accelerator pedal until the vehicle responded. The contact stated that while starting the vehicle the following day, the check engine warning light illuminated. The vehicle w... Read more

Incident date: Nov 15, 2023

See attached document for complaint

Incident date: Apr 29, 2024

The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle lunged forward. The vehicle was taken to an independent mechanic and diagnosed with automatic transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

Incident date: Jul 9, 2023

K1 Clutch Snap Ring failure in the AS69RC Aisin transmission. I loss all forward motion on [XXX] in Iowa City. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Apr 16, 2024

The contact owns a 2015 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the message "Turn off the Engine Immediately" was displayed. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. Later, the contact stated that while driving at an undisclosed speed, th... Read more

Incident date: Feb 21, 2024

The transmission is slipping. When you try to get it up to forty forty-five it jerks and boggs down almost stops in it place. Have to slowly press the exceradtir to get it moving again almost causing be rear ended there is a noise and ive carried it to a couple ford dealers me they honestly weren't sure whats going . Also the washer motor went out for no reason . But mostly my concern. Is th... Read more

Incident date: Apr 3, 2024

6-speed automatic transmission shift issues. Car shifted from 6 to 1st gear while driving down the highway at over 60mph. Recall 19S07 remediation was completed previously, the reprogramming. Now the issues back and the vehicle randomly shifts to 1st gear while in other gears like 4,5,6 going over 40 mph. The issue occurs randomly and creates a major hazard with the vehicle dramatically slowing do... Read more

Incident date: Jan 22, 2024

See attached document for complaint

Incident date: Apr 14, 2024

The 10R60 transmission is exhibiting a hard downshift from 7-6 gear. I know this has been a problem with several of this year make and model. Ford says its not included in the recall. I have 81,000 miles on the vehicle and have to replace the transmission that is known to have problems. No warning lights no codes were produced. Just started happening and took to the dealership

Incident date: Dec 30, 2023

See attached document for complaint

Incident date: Jan 10, 2024

See attached document for complaint

Incident date: Apr 1, 2024

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 40 MPH, the vehicle began to lose motive power. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed, and it was determined that the transmission needed to be replaced. The dealer was not contacted. The vehicle was no... Read more

Incident date: Apr 4, 2024

Dear Infiniti Consumer Affairs, I am writing to express my concern about the recent transmission failure in my vehicle. This is the second time I have experienced a transmission failure in less than a year. The first transmission failure occurred on around May of 2023. The symptoms were as follows: The transmission gave out while on the highway, causing the vehicle to not start or drive. The t... Read more

Incident date: May 15, 2021

The contact owned a 2017 Toyota Prius Prime. The contact stated after the vehicle was in the park position and exiting, the vehicle accelerated on its own in reverse. The contact mentioned when she parked, the front tires pointed towards a curb which allowed her to get inside the vehicle and to depress the brake pedal. The vehicle continued accelerating, crashed into two trees on the front driver'... Read more

Crash 1 injured

Incident date: Feb 5, 2024

I have been experiencing random and harsh shifting. Starting from a stop, the truck would struggle to find a gear. Kind of scary when you are pulling out into traffic. Driving on the highway, the truck would randomly come out of gear for a few seconds and then back into gear. It would harshly downshift from 8th gear down to 2nd and back up again. All while driving 70mph. I took the truck to th... Read more

Incident date: May 3, 2023

The lead frame on my truck was experiencing issues. The truck would intermittently randomly downshift at high speeds or get stuck in one gear. I was going 65+ mph on the freeway and and my truck shifted to second gear with no warning causing me to swerve and slam on the brakes. Other times my truck did it on surface streets. There were no warning lights or anything to let me know it would happen. ... Read more

Incident date: Feb 9, 2024

Transmission down shifts excessively on downhill grades

Incident date: Mar 21, 2024

truck speedometer goes to 0. Slows down abruptly. Rpm goes way up. Was going from 45 to less than 10mph in a matter of seconds. Feels like the transmission automatically downshifts to a lower gear. Very dangerous. Seems to be quite a few of these incidents on you tube. Truck only has 11600 miles on it.

Incident date: Mar 13, 2024

My torque convertor has started to fail, extreme vibration when in drive or reverse at a stop, hesitation when trying to take off from a stop, RPMS will redline and the car won't move and then it will slam in to second gear. I have found a recall/customer satisfaction program (20N07) I took the car to a Ford dealership and they confirmed the torque convertor is ruined. I am terrified to drive this... Read more

Incident date: Mar 25, 2024

I am experiencing transmission issues in my 2018 Ford Escape SUV, the vehicle is barely 5 yrs old with less than 75k on the odometer. I started noticing that when I go over 60mph it starts to sputter, I took it to the ford dealership and was told I need to replace the torque converter and transmission at a cost of over 6K. I am in a delima as this is my only vehicle and or not to repair the vehi... Read more

Incident date: Feb 20, 2024

Took vehicle to Ford dealer to investigate whining noise at acceleration from a cold start. No warning lights. Dealer verified whine noise. Also found leak in transmission cooler. Removed and replaced transmission cooler. Not covered by a recall, although there is a recall for some vnn vehicles of same year and model for this defect.

Incident date: Mar 21, 2024

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 10 MPH, the vehicle lost power and would not shift out of gear. The contact stated that he observed a whining noise emanating from the engine compartment. There were no warning lights illuminated. The vehicle was taken to the residence. The vehicle was taken to a dealer where it has not yet been diagnosed. The vehicle ... Read more

Incident date: Mar 18, 2024

Transmission failed without warning while driving on March 18, 2024. There were no previous issues, warning lights, symptoms, etc. The acceleration suddenly stopped, and the car struggled to move. This put me and other drivers at great risk of physical harm. The problem has been confirmed to be a serious transmission issue by our master mechanic and now needs to be replaced.

Incident date: Mar 20, 2024

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost all motive power, after which the contact became aware that the gear selector was stuck in the drive position. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the failure but informed the contact that the transmission ... Read more

Incident date: Mar 8, 2024

I have a 2013 Ford Fiesta that I had financed through a 3rd party just right at a year . The ride was rough to begin with and I began experiencing problems such as a loud shrieking/grinding noise under the hood , which triggered the check engine light . Also pressing the gas and the car not accelerating properly which causes jerking , stalling , and etc. I had a mechanic look at it and did minor r... Read more

Incident date: Mar 13, 2024

The contact owns a 2016 Ford Escape. The contact stated while driving 65 MPH, the vehicle shuddered and stalled. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle failed to move upon depressing the accelerator pedal. The message "Insufficient Transmission Fluid. Service Now" was displayed. The vehicle was towed to the dealer, wh... Read more

Incident date: Jan 5, 2024

See attachment for complaint

Incident date: Mar 13, 2024

Front windshield is prone to crack. I have had to replace 5 windshields since I first purchased the vehicle. It is a known documented issue. Assuming aerodynamics is the issue and can cause more than the reasonable amount of cracked windshields. Valve body and transmission went out at 100,243 miles. All requested/required regular maintenance was completed.

Incident date: Mar 12, 2024

As vehicle is downshifting there is sometimes a slight jerking or hard jerking associated when doing so. This happens a lot also when letting up off of the accelerator or slightly riding the accelerator for example is slow moving traffic. This is a significant jerking, not a smooth jerking when switching gears.

Incident date: Mar 12, 2024

I just bought my 2019 Ram 1500 Rebel mileage with 47,832 miles. My truck was stuck in park and it took me several minutes shutting my truck on and off and messing with the knob changing gears before I was finally able to get my truck in gear. Fast forward three days now I am getting a warning light to "service shifter". In doing research trying to find more information I have discovered several Ra... Read more

Incident date: Mar 12, 2024

I just bought my 2019 Ram 1500 Rebel mileage with 47,832 miles. My truck was stuck in park and it took me several minutes shutting my truck on and off and messing with the knob changing gears before I was finally able to get my truck in gear. Fast forward three days now I am getting a warning light to "service shifter". In doing research trying to find more information I have discovered several Ra... Read more

Incident date: Mar 9, 2024

Out of the blue on highway. Tachometer reved up to 6 without using throttle. No power, then it jumped out of gear to neutral down a hill. I almost got hit by a truck , no dash lights came on till I called fot help and my husband drove to a safe area and ford escape reared up in air . Then transmission default light came on . A guy put transmission module in to it and it didn't work. So this... Read more

Incident date: Mar 9, 2024

Out of the blue on highway. Tachometer reved up to 6 without using throttle. No power, then it jumped out of gear to neutral down a hill. I almost got hit by a truck , no dash lights came on till I called fot help and my husband drove to a safe area and ford escape reared up in air . Then transmission default light came on . A guy put transmission module in to it and it didn't work. So this... Read more

Incident date: Dec 1, 2023

See attached document for complaint

Incident date: Aug 16, 2016

My car has a transmission problem because when I run the car it goes from and back and is takes time to speed it feel like if I’m forcing the car to move I don’t run the car to much since I got it it has 48538 it also makes a lot of noise on the engine we noticed since we buy the car from car max but they say the car had no recalls. About June 2023 it started with more problems and I don’t l... Read more

Incident date: Mar 11, 2024

The contact owns a 2013 Ford F-150. The contact stated that while her husband was driving at an undisclosed speed, the vehicle failed to shift out of 1st gear. The contact stated that the vehicle was stuck in 3rd gear. The wrench warning light and air bag warning light was illuminated. The contact stated that the entire dashboard screen was black. The contact stated her husband restarted the vehi... Read more

Incident date: Jan 5, 2023

See attached document for complaint

Incident date: Mar 7, 2024

I drove at 60 MPH during rush hour on a very crowded highway. I tried to accelerate, but I was losing speed. My RPM was working, but I was not accelerating. I took my foot off the accelerator and tried again, and then the car accelerated briefly (without continuous pressure--it accelerated without me--- and again lost power. I had nowhere to stop. I got off at a ramp one mile away, coasting a... Read more

Incident date: Mar 8, 2024

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, he heard an abnormal rattling sound coming from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failur... Read more

Incident date: Feb 27, 2024

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled with an unstated message displayed on the instrument panel. Due to the failure, the vehicle was towed back to the contact's residence. An independent mechanic went to the residence to inspect the vehicle; the mechanic diagnosed the vehicle with transmission failu... Read more

Incident date: Dec 21, 2023

See attached document for complaint

Incident date: Nov 1, 2023

The contact owns a 2019 Ford F-150. The contact stated while driving 70 MPH, the transmission was shifting gear erroneously. The contact stated that the transmission shifted from 10th gear to 3rd gear and then to 6th gear. The contact stated that the vehicle was bucking while driving. The contact pulled over and there was an unknown warning light illuminated. The vehicle was taken to an independen... Read more

Incident date: Oct 16, 2023

The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, the reverse mode did not function as needed. The contact stated that when the gear shifter was shifted to reverse mode, the vehicle rolled either forward or backwards and then hesitated. The vehicle was taken to the dealer, however the failure was not diagnosed. The vehicle was not diagnosed or... Read more

Incident date: Mar 4, 2024

The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, he heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission, requiring a replacement transmission. The vehicle was not repaired. The manufacturer was not notified... Read more

Incident date: Jan 28, 2024

My truck when accelerating, it pulls and shifts hard. Also the speedometer sometimes does not work right and the truck loses power..

Incident date: Feb 19, 2024

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while stopped at a traffic light, the accelerator pedal was depressed however, the vehicle failed to respond. Additionally, there was an abnormal sound coming from the vehicle. The contact parked the vehicle. The contact had an independent mechanic to go to the location to inspect the vehicle. The independent mechanic diagnosed t... Read more