Consumer Safety Complaints

Incident date: Oct 3, 2024

See attached document for complaint.

Incident date: Oct 15, 2024

The contact owns a 2015 Honda Civic. The contact stated that while driving at an undisclosed speed, the accelerator pedal and brake pedal felt stiff and the vehicle had jolted while depressing the brake pedal before losing automotive power. The check engine, brake, transmission, and several other warning lights illuminated. In addition, the contact stated that after accelerating from a stop, the v... Read more

Incident date: Sep 24, 2024

See attached document for complaint.

Incident date: Oct 1, 2024

See attached document for complaint.

Incident date: Jul 1, 2024

See attached document for complaint.

Incident date: Oct 17, 2022

The contact owns a 2014 Ford Escape. The contact stated that while driving on the highway at approximately 45 MPH the vehicle began to make a loud winding and roaring coming from the rear-end of the vehicle. The contact put a new set of tires and replenished the rear end grease, however the vehicle continued to make this abnormal sound. The vehicle was taken to a local dealer where it was diagnose... Read more

Incident date: Sep 16, 2024

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle hesitated to shift into reverse properly, the vehicle would reverse a few feet and suddenly stall or stop from reversing when reversing out of a parking lot while a crunching sound could be heard from underneath the vehicle. No warning lights were illuminated. The vehicle was driven to an independent mechanic where the vehi... Read more

Incident date: Oct 7, 2024

The contact owns a 2022 Ram 5500. The contact stated while driving at approximately 40 MPH, the vehicle was losing forward momentum. The contact stated that the check engine warning light was illuminated. The contact depressed the accelerator pedal and the engine was revving but the vehicle was not gaining any forward momentum. The contact pulled the vehicle over and turned the vehicle off and on,... Read more

Incident date: Dec 18, 2023

The contact owns a 2013 Ford Explorer. The contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. The vehicle failed to detect that the vehicle was in the park gear. The vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. A local dealer was not contacted. The vehicle was not repaired. ... Read more

Incident date: Oct 14, 2024

The contact owns a 2019 Chevrolet Traverse. The contact stated that while stopped at red lights and stop signs on several occasions, the vehicle began jerking. Additionally, when the vehicle was in park (P), a "shift to park message" appeared. The contact stated the gear shift had to be forcibly moved to the park (P) position for the gear to register. The vehicle was not diagnosed or repaired. The... Read more

Incident date: Mar 1, 2024

The contact owns a 2021 Ford Bronco Sport. The contact stated that on several occasions while in reverse (R) she observed a grinding noise emanating from the rear passenger side of the vehicle and the steering wheel began shaking simultaneously. On a few there occasions while making left or right turns, she observed the same grinding noise emanating from the rear passenger side of the vehicle. The... Read more

Incident date: Oct 16, 2024

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnos... Read more

Incident date: Oct 9, 2024

The contact owns a 2016 Ford Focus. The contact stated that while attempting to merge onto the highway at approximately 30 MPH, the vehicle independently switched from first to third gear, jerked, and shifted into the park gear to control the vehicle. The vehicle stopped in the middle of the roadway. The vehicle failed to move forward or in reverse. A bystander shifted the vehicle in neutral and p... Read more

Incident date: Aug 27, 2024

The contact owns a 2024 Volvo XC60. The contact stated while driving at various speeds, the transmission intermittently failed to shift once the vehicle was shut off after it was already on for a long period of time. No warning light was illuminated however, the infotainment screen and the dashboard darkened. The failure occurred on several different occasions. The vehicle was taken to a dealer to... Read more

Incident date: Oct 7, 2024

The contact called on behalf of her husband who owns a 2019 Subaru Crosstrek. The contact's husband stated that while driving at an undisclosed speed, a cracking sound was coming from the center-right of the vehicle. No warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be repaired. The contact referenced an unknown NHT... Read more

Incident date: Oct 1, 2024

The contact owns a 2012 Ford Focus. The contact stated while driving at approximately 65 MPH, the vehicle stalled and shuddered; the vehicle made an abnormal sound. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the clutch assembly, lever assembly, along several other unknown parts needed to be replaced. The vehicle was not repaired. The contact d... Read more

Incident date: Sep 23, 2024

See attached document for complaint.

Incident date: Sep 3, 2024

See attached document for complaint.

Incident date: Sep 15, 2024

The contact owned a 2015 Mitsubishi Outlander. The contact stated that while driving at 60 MPH, a warning message displayed reading "Transmission Failure Reduced Power', prompting the contact to pull to the shoulder of the roadway. After which the contact observed smoke emanating from the engine compartment. By the time the contact and her family were able to exit the vehicle and move to a safe di... Read more

Fire

Incident date: Mar 3, 2024

The contact owns a 2021 Jayco Swift RV built on a 2021 Ram Promaster 3500 Chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the RPMS were significantly high. The vehicle was taken to the dealer, where it was determined that the motorhome standard weight had exceeded the transmission and engine capacity. The contac... Read more

Incident date: Sep 3, 2024

I bought the vehicle in a dealer, the vehicle came with serious mechanical failures which, when purchasing it, asked the owner what problems the vehicle actually had, which responded that it could have a fault in the vehicle sensor, which is normal in vehicles of that brand. . The next day we took the vehicle to the inspection report which showed damage to the gearbox. He recommends that I go back... Read more

Incident date: Sep 3, 2024

I bought the vehicle in a dealer, the vehicle came with serious mechanical failures which, when purchasing it, asked the owner what problems the vehicle actually had, which responded that it could have a fault in the vehicle sensor, which is normal in vehicles of that brand. . The next day we took the vehicle to the inspection report which showed damage to the gearbox. He recommends that I go back... Read more

Incident date: Sep 1, 2024

Loss of power transmission failure Recall issues continue

Incident date: Feb 25, 2023

See attached document for complaint.

Incident date: Aug 1, 2023

Service shifter message

Incident date: Sep 13, 2023

See attached document for complaint

Incident date: May 7, 2024

See attached document for complaint.

Incident date: Apr 15, 2024

See attached document for complaint

Incident date: Aug 15, 2024

The contact owns a 2015 Ford C-Max. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated that the vehicle would downshift with the transmission warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed as a failure with the transmission. The contact was informed that the transmission n... Read more

Incident date: Aug 14, 2024

The contact owns a 2015 Jeep Renegade. The contact stated while driving from a stop sign, the transmission shifted abnormally hard. The vehicle was taken to an independent mechanic and diagnosed with a wiring harness failure and transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to th... Read more

Incident date: Jun 7, 2024

See attached document for complaint

Incident date: Jun 18, 2024

The contact owns a 2022 Ram 5500. The contact stated while driving 50–55 MPH, the vehicle lost motive power due to the transmission failure. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Speck Chrysler Jeep Dodge Ram (125 E Allen Rd., Sunnyside, WA 98944), where it was diagnose... Read more

Incident date: Jul 27, 2024

I pulled to the side of the road, with my foot on the brake, i placed the Motorhome in park, and set the emergency brake. When i went to start to turn back on the road, the gear shift lever, would move freely, but not change from park to drive, or any other gear. I limped to my destination by shifting the transmission manually at the transmission linkage lever. Found out that the linkage cable ... Read more

Incident date: May 25, 2024

The contact owns a 2013 Ford F-150. The contact stated while driving 45 MPH, the vehicle unexpectedly downshifted and the speed was drastically reduced. The contact pulled over to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicl... Read more

Incident date: Jul 24, 2024

UNKNOWN....transmission issue/failure under 100,000 miles. Recalls on previous models in 2013-2017. Transmission failed in my 2019 with under 100,000 miles.

Incident date: Jul 24, 2024

UNKNOWN....transmission issue/failure under 100,000 miles. Recalls on previous models in 2013-2017. Transmission failed in my 2019 with under 100,000 miles.

Incident date: Jul 4, 2024

The contact owns a 2020 Ford F-250. The contact stated while driving at various speeds, the vehicle lost motor power at approximately the 7th gear. The Ford wrench warning light had illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission had failed. The vehicle was not repaired. Upon further investigation, the contact related the failure to Ford's customer... Read more

Incident date: Jul 11, 2024

The car started making a whining noise in the front end around 80,000 miles. The noise became progressively worse and around 84,000 miles I took it to the dealership. They said it was a transmission failure and quoted the repair at approximately $10,000.

Incident date: Jul 11, 2024

The car started making a whining noise in the front end around 80,000 miles. The noise became progressively worse and around 84,000 miles I took it to the dealership. They said it was a transmission failure and quoted the repair at approximately $10,000.

Incident date: Jul 10, 2024

The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed the contact noticed a failure when he attempted to switch gears. The contact stated that his shift gear remained in neutral with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the clutch gear which the transmission needed to be repla... Read more

Incident date: Jun 17, 2024

The contact owns a 2017 Chevrolet Silverado LD Crew. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated to respond as intended and suddenly stalled. The contact stated that the vehicle worked in reverse but did not move forward. There were no warning lights illuminated. The vehicle was towed to the contact residence and was then ... Read more

Incident date: Jun 27, 2024

The contact owns a 2022 Volkswagen Taos. The contact stated while coming to a stop sign, the vehicle jerked abnormally. There was no warning light illuminated. The contact became aware that the transmission was leaking transmission fluid. The vehicle was taken to the dealer but was not diagnosed; however, the transmission was repaired. The vehicle was repaired but the failure persisted. The dealer... Read more

Incident date: Jun 3, 2024

The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle began to jerk abnormally while shifting gear. There were several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The contact called the local dealer and was informed that there was no warranty cov... Read more

Incident date: Mar 15, 2021

The contact owns a 2007 Jeep Liberty. The contact stated that while driving at an undisclosed speed, there was an abnormally strong fuel odor coming from the vehicle. The contact stated that the fuel gauge failed to operate as intended. The contact stated that after refueling the vehicle the fuel gauge failed to provide the proper fuel level. No warning lights were illuminated. The vehicle was tak... Read more

Incident date: May 16, 2024

We bought a 2019 Ford expedition max xlt. On a trip we kept having problems with it jumping out of gear and it felt like the transmission was going to fall out. We looked it up and found several complaints on this same problem with the 2019 models although I can't find any recalls that would have fixed the problem.

Incident date: Dec 29, 2022

The contact owns a 2020 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts w... Read more

Incident date: Nov 1, 2023

Transmission started stuttering around 40 to 50mph. The transmission had to be rebuild because of issue.

Incident date: Dec 30, 2023

There hasn't been an incident yet. But, I want a record of this somewhere. I'm assuming there may be an incident in the future; and, I'm concerned about that. Either an incident with my truck or an incident with the 100s of thousands of Ford and Lincoln vehicles from 2017-2023 that have this issue. The issue is Ford SSM 51939 - a whining noise coming from the bellhousing and the front of the t... Read more

Incident date: Jul 1, 2023

My truck experienced the K1 snap ring failure at 3,600 miles.

Incident date: Jan 24, 2024

The transmission failed at approximately 3000 miles. Reverse was the only gear to function properly. The truck has been at the dealership for over 2 months and they have not fixed it yet.