Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Jul 21, 2011
SUDDEN UNINTENDED ACCELERATION. UPDATED 09/23/11 *KB
Crash
Incident date: Aug 5, 2011
INCIDENT HAPPENED WITH 2007 CHRYSLER 300 AT 61,OOO MILES. THIS OCCURRED ONE TIME WITH THE CONSEQUENCE OF BEING STUCK WHERE YOU ARE PARKED, UNDRIVEABLE, COMPLETELY DISABLED. VEHICLE CANNOT BE MOVED, UNLESS YOU REMOVE THE SHIFTER COVER AND PUSH A PART OF THE SHIFTER WITH YOUR FINGER. THE SHIFTER ASSEMBLY WAS REPLACED. WE WERE FIRST TOLD AT THE DEALERSHIP THAT THIS WAS A RECALLED PART AND WE WOULDN'T... Read more
Incident date: Aug 15, 2011
NORMAL DRIVING CONDITIONS-WHEN BACKING OUT THE CAR LUNGES AND GOES DEAD. FAIL SAFE ENGINE MODE IS DISPLAYED. HAVE HAD IT LUNGE FORWARD WHEN FOOT IS ON BRAKE AND ENGINE DIES. HAPPENS MORE OFTEN WHEN AIR CONDITIONER IS ON. CHECK ENGINE LIGHT COMES ON. FORD DEALER SAID AIR COMPRESSOR WAS NO GOOD. DID NOT REPLACE BECAUSE WE SAW COMPLAINT ABOUT FORD FREESTYLE. *KB
Incident date: Aug 13, 2011
MY FAMILY AND I WERE DRIVING INTERSTATE 81 IN VIRGINIA ON 8/13/2011. WE WERE DRIVING IN THE STAUNTON, VA AREA AT APPROXIMATELY 70 MPH WHERE THE REAR WHEELS ON MY 2010 F-150 IMMEDIATELY LOCKED UP. I HAD THE VEHICLE TOWED TO A LOCAL FORD DEALERSHIP, AND WITH THE HELP OF FORD TECHS, THEY FEEL THE ISSUE WAS THE TRANSMISSION IMMEDIATELY DROPPED FROM 6TH GEAR DOWN TO 1ST GEAR. FORTUNATELY THE ... Read more
Incident date: Jun 1, 2011
2006 FORD FREESTYLE LUNGES WHEN REVERSING OR GOING FORWARD WHEN THE AC IS ON. THIS HAPPENS ON A DAILY BASIS. *KB
Incident date: Jul 10, 2011
MY VEHICLE IS SHUDDERING ON THE 2ND TO 3RD GEAR UPSHIFT. LOSS OF POWER. THIS IS OCCURRING WITH GREATER AND GREATER FREQUENCY, AFTER JUST A SHORT TIME OF DRIVING. I BROUGHT THIS TO THE ATTENTION OF THE DEALER WHO ADVISED THAT I WOULD NEED A RE-MAN TRANSMISSION. WHEN I ASKED ABOUT THIS BEING RELATED TO THE KNOWN RECALL FOR THIS EXACT PROBLEM, THEY STATED THEY WOULD BRING THIS UP TO THE MANUFACTURE... Read more
Incident date: Aug 11, 2011
TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 78,500. ACCORDING TO THE INVOICE, THERE WAS AN INTERNAL SHIFTER FAILURE. UPDATED 09/16/11*JB
Incident date: Jun 6, 2011
TRANSMISSION DOES NOT SHIFT PROPERLY. IT WILL EITHER HANG UP IN THE LAST GEAR OR SHIFT HARD WITH A CLUNK INTO THE NEXT GEAR. HAVE RETURNED THE VEHICLE TO THE DEALER TWICE AND HAVE BEEN TOLD THIS IS NORMAL FOR A 6 SPEED TRANSMISSION. MY 2007 EQUINOX ALSO HAD A 6 SPEED TRANSMISSION AND NEVER SHIFTED LIKE THIS 2011 DOES. THIS IS THE 6TH CHEVROLET I'VE BOUGHT SINCE 2000. THINK THEY WOULD TRY TO DET... Read more
Incident date: Aug 16, 2010
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD A BANGING NOISE COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS, WHERE THE MECHANIC REPLACED THE TRANSMISSION MOTOR MOUNT. THE FAILURE CONTINUED AFTER THE REPAIR WAS PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Incident date: Aug 7, 2011
2002 ACURA MDX TRANSMISSION FAILURE, TRANSMISSION FAILED AT 71K MILES AND CUT POWER FROM ENGINE TO WHEELS IN THE MIDDLE OF THE STREET. THERE ARE MANY REPORTS OF THIS SIMILAR THING HAPPENING TO MDX OWNERS. THE TRANSMISSION IS DEFECTIVE! *KB
Incident date: Oct 6, 2009
TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTICS, WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION HAD AN INTERNAL DEFECT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,648.
Incident date: Dec 15, 2008
TL* THE CONTACT OWNS A 2003 HONDA ACCORD. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER 04V176000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE REPAIRS WERE PERFORMED. AFTER THE RECALL REPAIRS WERE PERFORMED, THE VEHICLE STALLED WHILE DRIVING APPROXIMATELY 45 MPH. THE CONTACT WAS ABLE TO RESTART THE VEH... Read more
Incident date: Jul 28, 2011
I HAVE A 2007 FORD FREESTYLE AND ITS JUST GETTING WORSE AND WORSE AS THE MILEAGE GOES UP. THE CAR SEEMS TO HAVE A MIND OF ITS OWN. I CANT EVEN USE MY A/C OR HEATER AS THIS CAUSES THE CAR TO LUNGE FORWARD HARD AND EVENTUALLY THE CAR CUTS OFF CAUSING ENGINE AND WRENCH LIGHT TO CUT ON. WHILE BACKING INTO MY PARKING GARAGE I RAN INTO THE BUILDING BECAUSE THE CAR LUNGED BACK BY ITSELF, THIS COULD B... Read more
Incident date: Aug 16, 2011
UPON ACCELERATING UP THE HILL OF MY STREET, TODAY, AUGUST 16TH, 2011, MY CAR, A 1998 VOLVO S70 , SPED UP, UNNATURALLY, CLOSE TO THE TOP . I HAD JUST DRIVEN OUT OF MY DRIVEWAY, AS I BACK INTO IT ALWAYS, AND PROCEEDED UP THE HILL. AS USUAL, THE AUTOMATIC TRANSMISSION SHIFTED DOWN AS THE CAR APPROACHED A STEEPER PORTION OF THE HILL. WHEN BRAKING FOR THE STOP SIGN AT THE TOP, I NOTICED THAT THE E... Read more
Incident date: Aug 10, 2011
THE TRANSMISSION ON MY 2003 FORD EXPLORER IS GONE. *KB
FORD
EXPEDITION
(2003) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 16, 2011
Incident date: Mar 27, 2011
TL* THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER TEN MINUTES AND WAS TAKEN TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 180,000.
GMC
ENVOY DENALI
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 16, 2011
Incident date: Sep 1, 2008
2006 ENVOY DENALI. CONSUMER WRITES STATES GAS NEEDLE STOPPED FUNCTIONING *TGW THE CONSUMER STATED THE GAS NEEDLE BEGAN TO FLUCTUATE IN THE BEGINNING AND SINCE THAT TIME, THE NEEDLE HAS BEEN STUCK ON EMPTY, AND THE ENGINE LIGHT ILLUMINATED AS A RESULT. IN MARCH OF 2009, WHEN THE CONSUMER STARED THE VEHICLE, IT SOUNDED AS IF THERE WAS SOMETHING METAL TUMBLING AROUND UNDER THE HOOD. UPON INSPECTION... Read more
Incident date: Aug 16, 2011
TRANSMISSION CONSTANTLY SLIPS WHEN ACCELERATING. THIS IS CONCERNING BECAUSE I CANNOT DEPEND ON MY CAR TO ACCELERATE WHEN I NEED TO. I'VE TAKEN THE CAR TO THE DEALERSHIP FOR REPAIR AND AM AWAITING THEIR FEEDBACK. *KB
Incident date: May 1, 2011
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION STARTED TO SHIFT GEARS UNEXPECTEDLY. THE VEHICLE ALSO BEGAN TO JERK VIOLENTLY AND HESITATE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP, WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRE... Read more
Incident date: Jun 15, 2011
TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY LUNGED FORWARD. THE FAILURE OCCURRED AT DIFFERENT SPEEDS AND WHILE DRIVING IN REVERSE. IN ADDITION, THE VEHICLE WOULD STALL WHILE DEPRESSING THE BRAKE PEDAL AND THE ENGINE WOULD EXHIBIT A LOSE OF POWER WHILE ACCELERATING. THE FAILURES OCCURRED INTERMITTENTLY AND WITH TIME BE... Read more
CHRYSLER
TOWN AND COUNTRY
(2009) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 16, 2011
Incident date: Aug 16, 2011
I OWN A 2009 CHRYSLER TOWN AND COUNTRY TOURING. I NOW HAVE APPROXIMATELY 60,000 MILES ON IT. WE HAVE HAD TO REPLACE THE BRAKES SEVERAL TIMES. SHORTLY AFTER REPLACING, THE BRAKES HAVE A HIGH PITCHED SQUEAL. WE HAVE BEEN TOLD THAT THIS IS DUE TO EXTRA HARD BRAKE PADS. EVENTUALLY, THE PADS WARP DUE TO EXTREME HEAT AND THE STEERING WHEEL VIBRATES WHEN BRAKING. WE HAVE REPLACED THE BRAKE PADS AT ... Read more
Incident date: Aug 16, 2011
2008 CHRYSLER SEBRING IS STUCK IN PARK. GEAR SHIFT WILL NOT MOVE AT ALL. WAS WORKING FINE YESTERDAY. CAME OUT THIS MORNING STARTED MY CAR AND COULD NOT GET OUT OF PARK. CAR IS TAKEN WELL CAR OF. WAITING FOR A TOW TO GET REPAIRED. *KB
FORD
FIVE HUNDRED
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 16, 2011
Incident date: Jun 6, 2011
I HAVE A 2007 FORD 500 THAT STARTED SURGING FORWARD AND BACKWARD. I TOOK THE CAR AND MY EXTENDED WARRANTY TO A FORD DEALERSHIP ONLY TO LEARN THAT THE DEALER THAT I BOUGHT THE CAR FROM HAD BACK-DATED MY WARRANTY TO THE TIME THE CAR WAS PUT IN SERVICE. (I HAD PURCHASED THE CAR AS A "PROGRAM" CAR.) MY WARRANTY HAD RUN OUT ACCORDING TO THEM 6 DAYS BEFORE I TOOK IT TO THE DEALERSHIP. I WROTE A LETT... Read more
CHRYSLER
TOWN AND COUNTRY
(2008) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 16, 2011
Incident date: Apr 30, 2008
4/30/2008- SPARK PLUGS REPLACED 3/6/2009- RECALL POWER STEERING HOSE- BRAKES REPLACED- 8,000 MILES 6/24-2009 AIR CONDITIONER FIXED BLOWING HOT AIR- 11,200 MILES 12/4/2009- STEERING CHECKED FOR NOISE; BLEED AIR FROM SYSTEM 16,650 MILES 12/26/2009-GOT CAR BACK 12/30/09 TOWED IN - DOORS OPENING BY THEMSELVES WHILE DRIVING, WINDSHIELD WIPER GO ON BY SELF, TRUNK OPENING WHILE DRIVING, ALARM GOI... Read more
Incident date: Aug 16, 2011
CAR WILL NOT SHIFT OUT OF PARK, AND THE BTSI OVERRIDE BUTTON DOES NOT RELEASE IT FROM PARK. A SMALL PINK PIECE CALLED A SHIFTER INTERLOCK OE PART# 4578029AC BROKE. WENT TO THE DEALER $172 FOR THE ENTIRE SHIFTER (THEY DO NOT SELL THE $30 PLASTIC SHIFTER INTERLOCK) $187 -2 HOURS OF LABOR TO INSTALL. (WARRANTY DOES NOT COVER THIS). *KB
Incident date: Aug 12, 2011
DEFECTIVE TRANSMISSION COOLING DESIGN CAUSING 2005 NISSAN XTERRA LEAKING COOLANT INTO TRANSMISSION RESULTING IN TRANSMISSION AND RADIATOR FAILURE. NISSAN HAS NOT CORRECTED THE DESIGN PROBLEM FOR CONSUMERS RESULTING IN PUTTING CONSUMERS RISK OF HARMS WAY AND EXTREME COSTS TO REPAIR. *KB
Incident date: Nov 12, 2010
A MINOR SLIPPAGE IN THE TRANSMISSION BECAME A COMPLETE TRANSMISSION FAILURE IN LESS THAN A MILE. NO POWER TO ANY GEARS, HAD TO BE TOWED. ONLY REPAIR OPTIONS PRESENTED WERE NEW/USED TRANSMISSION, RANGING FROM 1500-3000 IN PRICE, EVEN THOUGH THE NATURE OF THE FAILURE WAS KNOWN BY THE DEALERSHIP AND THE OTHER MECHANICS I SPOKE WITH. OTHERWISE, GOOD CAR, BUT NOW IT SITS IN MY DRIVEWAY. I WOULD LIK... Read more
Incident date: Aug 14, 2011
I OWN A 2011 BMW X5 35I PREMIUM. I FIND IT INEXCUSABLE TO HAVE BRAKE DUST CONTINUALLY RUINING MY WHEELS, WHICH DEALER STATES THERE IS NO RESOLUTION. THIS CAR IS JERKY WHEN STARTING AND DRIVING AROUND TOWN. ALSO, CARS ENGINE ROARS LOUDLY UPON STARTING.....SOMETHING IS NOT RIGHT! VERY HARD RIDE, GIVES ME HEADACHES ON FREEWAYS NEEDING REPAIRS. I NEVER GET HEADACHES. BRAKE ASSIST COMES ON IN LEVEL... Read more
Incident date: Nov 19, 2009
I OWN A 2003 HONDA ACCORD. OUT OF THE BLUE ABOUT 1 1/2 YEARS AGO, I COULD NOT PLACE THE CAR INTO DRIVE AFTER BEING IN REVERSE IN THE MIDDLE OF A BUSY STREET. I STOOD THERE WITH CARDS SCREECHING ALL AROUND ME UNTIL FINALLY IT WENT INTO DRIVE AND I WAS ABOVE TO DRIVE AWAY. THE VERY NEXT DAY THERE WAS A LOUD CRASHING SOUND UNDER MY CAR AND IT BECAME UNDRIVEABLE BUCKING AND STOPPING AS I DROVE. I ... Read more
VOLKSWAGEN
BEETLE
(2003) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 15, 2011
Incident date: Jan 15, 2011
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN NEW BEETLE. THE CONTACT STATED THE VEHICLE WOULD JERK VIOLENTLY WHEN SHE ATTEMPTED TO SHIFT BETWEEN GEARS. SHE ALSO NOTICED DEBRIS ENTERED THE VEHICLE THROUGH THE VENTILATION SYSTEM WHICH WAS A GREASY SUBSTANCE THAT CAUSED HER EYES TO BURN AND COULD HAVE OBSTRUCTED HER VIEW. THE DEALER NOR MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTA... Read more
FORD
FIVE HUNDRED
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 15, 2011
Incident date: Dec 12, 2010
THE CAR ACCELERATES BY ITSELF AND TRANSMISSION IS NOT PERFORMING CORRECTLY AS IT DOES NOT ACCELERATE AFTER BRAKING AFTER THE TRANSMISSION WARMS UP , THEY SAID IT WAS THROTTLEBODY BUT REPLACED THAT AND TRANS FLUID BUT STILL HAVE SAME TROUBLE AFTER ABOUT 30 MILES OF DRIVING . THIS COULD GET PEOPLE KILLED AND IT SHOULD BE RECALLED NO IFS ANDS OR BUTS ABOUT IT !!!!!! FORD TAKE CARE OF YOUR CUSTOMERS... Read more
Incident date: Aug 15, 2011
2003 HONDA ODYSSEY - TRANSMISSION FAILURE. *TR
Incident date: Apr 24, 2011
TRANSMISSION TOTAL FAILURE WITH NO ADVANCE WARNING. JUST LUCKY THAT WAS NOT REAR ENDED OR WORSE. *TR
Incident date: Jul 2, 2011
TRANSMISSION FAILURE. NO WARNING. DRIVING ON THE HIGHWAY AT 60 MPH AND IT WAS LIKE THE TRANSMISSION WENT INTO NEUTRAL. THE CALIFORNIA HIGHWAY PATROL HAD TO STOP ALL NORTH BOUND TRAFFIC ON I5 IN LOS ANGELES SO THE TOW TRUCK CAN MOVE THE CAR WITH THE WHOLE FAMILY TO SAFETY. WE COULDN'T EVEN OPEN THE CAR DOOR. *TR
Incident date: Aug 15, 2011
AFTER YEARS OF DEALING WITH THIS ISSUE TOYOTA HAS YET TO PROVIDE A REASON OR SOLUTION. WHEN TRAVELING AT LOWER SPEEDS THE TRANSMISSION DISENGAGES AND WHEN YOU NEED TO ACCELERATE THERE IS A 1 TO 2 SECOND DELAY BEFORE THE TRANSMISSION RE-ENGAGES. TOYOTA MADE ME SERVICE THE TRANSMISSION...NO HELP....THEN THEY CLAIMED I NEEDED A SOFTWARE UPDATE...WHICH THEY CHARGED ME $80 ...TO UPDATE THEIR SOFTWARE... Read more
CHEVROLET
TRAILBLAZER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 15, 2011
Incident date: Aug 13, 2011
TRANSMISSION COOLER LINES ARE CORRODED AND LEAKING FLUID ALL AROUND THE FRONT PASSENGER SIDE WHEEL WELL. THESE LINES WILL NEED REPLACED BEFORE THE TRANSMISSION FAILS. THE FRAME IS SOAKED WITH TRANSMISSION FLUID AND THIS IS A POTENTIAL FIRE HAZARD IF THE FLUID LEAKS ONTO THE EXHAUST OR CATALYTIC CONVERTER. *TR
Incident date: Aug 1, 2011
I PURCHASED MY 2005 DODGE DURANGO, 5.7L HEMI, USED FROM A DEALERSHIP. A CHECK ENGINE LIGHT CAME ON AND I TOOK IT IN FOR SERVICE AND THEY FLUSHED MY TRANSMISSION FLUID AND SAID THAT IF IT DID IT AGAIN THEY WOULD TRY REPLACING THE SOLENOID IN THE TRANSMISSION. AFTER THAT, THE ENGINE WOULD JUST SHUT OFF WHILE DRIVING - MOSTLY WHEN I WAS JUST STARTING OUT, BUT ONE TIME IT JUST DIED (NO WARNINGS) WHE... Read more
Incident date: Mar 1, 2011
2004 LINCOLN AVIATOR GEARS WERE SLIPPING AND WOULD NOT SHIFT; HAD IT CHECKED AND WAS TOLD THE TRANSMISSION WAS FAILING. 2 DAYS LATER WE HAD TO HAVE IT TOWED TO THE SHOP BECAUSE IT WAS STUCK IN "NEUTRAL". HAD TO REPLACE THE TRANSMISSION AT ONLY 63,000 MILES. NEVER HAD A TRANSMISSION FAIL WITH ONLY 63K MILES, ALL PREVENTATIVE MAINTENANCE IS KEPT UP ON OUR VEHICLE. LOUD NOISE AT STARTUP AND A/C DOES ... Read more
Incident date: Aug 12, 2011
ON THREE SEPARATE OCCASIONS, I HAVE EXPERIENCED SURGING FORWARD AND ALSO SURGING IN REVERSE AT AFTER SHIFTING FROM PARK AND FROM REVERSE. I HAVE BEEN ABLE TO CONTROL THESE SURGES WITH THE BRAKE AND HAVE NOT HAD ANY ACCIDENTS. THERE IS ONLY 34000 MILES (2006 FORD FREESTYLE) AND HAVE NOT TAKEN IT TO A DEALER YET , AS I HAVE PARKED IT AT HOME. I HAVE RESEARCHED THIS PROBLEM AND HAVE SEEN THAT A NHTS... Read more
Incident date: Aug 13, 2011
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. THE CONTACT STATED WHILE ATTEMPTING TO DRIVE SHE WAS UNABLE TO SHIFT OUT OF THE PARK POSITION WHICH PREVENTED HER FROM DRIVING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 44,000.
MERCEDES-BENZ
R350
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 15, 2011
Incident date: Aug 4, 2011
GEAR GETS STRUCK IN MERCEDES-BENZ R350. *TR
Incident date: Aug 18, 2008
TL* THE CONTACT OWNS A 2001 HONDA ODYSSEY. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE SUDDENLY STALLED. THE FAILURE OCCURRED THREE TIMES AT DIFFERENT SPEEDS AND WAS ALSO TOWED TO THE DEALER EACH TIME. THE TECHNICIANS REPLACED THE TRANSMISSION THE FIRST TIME AND SECOND TIME; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. U... Read more
Incident date: Jul 16, 2011
THE CAR DEVELOPED A WHINE AT 52K MI WITH NO APPARENT VIBRATION OR PERFORMANCE ISSUES. DURING THE 60K SERVICE (PERFORMED AT 57K), THE DEALER IDENTIFIED THE WHINE AS COMING FROM THE TRANSMISSION AND WANTED PERMISSION TO OPEN THE CASE TO INVESTIGATE AND POSSIBLY PERFORM AN INPUT SHAFT BEARING REPLACEMENT. WHILE WAITING FOR PARTS, THE TRANSMISSION FAILED AT HIGHWAY SPEED. THE CAR COASTED TO A STOP UNA... Read more
Incident date: Aug 15, 2011
TL* THE CONTACT OWNS A 2007 CHRYSLER 300C. THE CONTACT STATED THAT THE GEAR WOULD NOT RELEASE FROM THE PARK POSITION. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 45,000.
Incident date: Jun 25, 2011
O/D LIGHT SPONTANEOUSLY CAME ON. CAN NOT BE TURNED OFF. TRANSMISSION TAKES OFF SLOW. FIRST GEAR SLAMS INTO SECOND, WITH SLOW TAKEOFF CAUSES CARS BEHIND ME TO STOP SHORT BECAUSE MY TAKEOFF IS VERY SLOW. *TR
Incident date: Dec 10, 2008
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. WHILE DRIVING APPROXIMATELY 20 MPH THE RPMS INCREASED EXCESSIVELY AND THE VEHICLE BEGAN TO DECELERATE. ONCE THE VEHICLE RESPONDED AND ACCELERATED IT LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE AND SUGGESTED THE CONTACT HAVE THE TRANSMISSION FLUSHED. THE TRANSM... Read more
MERCEDES-BENZ
ML320
(2001) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 14, 2011
Incident date: Aug 2, 2011
I WAS DRIVING A MERCEDES-BENZ ML320 ON AUGUST 02, 2011. THE CAR ENGINE SUDDENLY AND COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I GOT STUCK ON THE INNER LANE OF HOMESTEAD RD, CUPERTINO, CA. FORTUNATELY I WAS NOT ON A HIGHWAY, OTHERWISE, I DON'T KNOW WHAT WOULD HAPPEN TO ME. I GOT MY CAR TOWED TO THE MERCEDES SERVICE. I WAS TOLD THAT THE CRANK SENSOR DID NOT FUNCTION PROPERLY. THIS COSTS ME ALMOST MY... Read more
Incident date: Aug 1, 2011
I HAVE A 2005 FORD FREESTYLE THAT SURGES, ESPECIALLY WHEN IT IS HOT AND I HAVE THE A/C ON. THIS SURGING OCCURS SEVERAL TIMES A DAY. IT HAPPENS WHILE I AM DRIVING VERY SLOWLY, BACKING OUT OF A PARKING SPACE OR WAITING IN LINE AT THE DRIVE-THRU. I HAVE ALMOST REAR-ENDED PEOPLE SEVERAL TIMES. AFTER RESEARCHING IT ON THE INTERNET, I HAVE FOUND THIS TO BE A COMMON PROBLEM WITH THESE CARS. THE ISSU... Read more
MERCEDES-BENZ
ML320
(2000) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 14, 2011
Incident date: Aug 10, 2011
MY ML 320 YEAR 2000 MERCEDES-BENZ STOPPED SUDDENLY WHILE I WAS GOING 30 MILES AND HOUR. NO SIGN OF ANY PROBLEM (THAN ENGINE STALLED). THIS IS SCARY AND MUST BE INVESTIGATED. I ALMOST HIT A CAR. IT DID NOT START FOR 20 MINUTES AND THEN IT STARTED. IT WILL CRANK-START FOR 20 SECONDS AND ENGINE WILL STOP AGAIN. CAR STARTED WORKING FINE AFTER 45 MINUTES WAIT. *TR
Incident date: Oct 9, 2009
MY 2003 NISSAN MURANO REQUIRED THE CVT TRANSMISSION TO BE REPLACED TWICE DUE TO FAILURE, AT 55K AND 95K MILES. *TR