Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Aug 31, 2011
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STOPPED MOVING WITHOUT ANY WARNING. THE CONTACT MENTIONED THAT THE ENGINE WAS RUNNING. THE FAILURE AND CURRENT MILEAGE WAS 40,000. THE CONSUMER STATED THE VEHICLE WOULD NOT MOVED, EVEN THOUGH THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE THE CONSUMER WAS INFORMED THE V... Read more
Incident date: Jan 1, 2009
TRANSMISSION VIOLATLY JERKS AND GEARS HANG UP IN 5TH. *TR
Incident date: Aug 28, 2011
THE TRANSMISSION ON MY 2004 VOLVO XC90 WENT OUT WHILE I WAS DRIVING WITH MY CHILDREN IN THE CAR. THIS IS A WELL KNOWN DEFECT IN THIS CAR YET VOLVO HAS REFUSED TO RECALL THESE VEHICLES AND REPAIR THEM. THEY HAVE QUOTED US $7700 TO REPAIR AND REPLACE TRANSMISSION AND OTHER PARTS DAMAGED BY THE FAILED TRANSMISSION. DOES SOMEONE HAVE TO BE KILLED BEFORE SOMETHING IS DONE? THESE CARS NEED TO BE RECALLE... Read more
Incident date: Aug 30, 2011
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. THE CONTACT STATED THAT THE GEAR WOULD NOT RELEASE FROM PARK. THE DEALER MADE THE CONTACT AWARE OF NHTSA CAMPAIGN ID NUMBER: 08V583000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT) BUT ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Incident date: Aug 25, 2011
TRANSMISSION SLAMS INTO GEAR, ALSO SLIPS INTO GEAR AND SOMETIMES MOVES WHEN IN PARK. *TR
Incident date: Mar 9, 2011
TL* THE CONTACT OWNS A 2000 NISSAN MAXIMA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE BEGAN JERKING AND ATTEMPTED TO STALL. THE CONTACT STATED THAT THE JERKING OCCURRED ONLY WHEN THE VEHICLE WAS SHIFTING BETWEEN GEARS. THE CONTACT WOULD HAVE TO SHIFT INTO NEUTRAL IN ORDER TO GET THE VEHICLE TO START. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC STATED THE TRANSMISSION ... Read more
Incident date: Jul 1, 2011
I HAVE CAMRY 2009. IT CURRENTLY HAS 34400 MILES. ACCORDING TO TOYOTA DEALER - AFTER A TECHNICIAN TESTS DRIVE THE VEHICLE - THE ISSUE IS DESCRIBED "DOWNSHIFT ISSUE UNDER HEAVY BRAKE". BELOW IS DETAILS OF THE PROBLEM. AFTER I APPLY BRAKE AT STOP SIGN OR TRAFFIC LIGHT, THE VEHICLE IS STOPPED BUT THEN VEHICLE IS STILL JUMPING UP - MOVING UP JUST RIGHT AFTER IT STOPS. BELOW IS HOW TOYOTA RESPONDS ... Read more
Incident date: Apr 1, 2011
TL* THE CONTACT OWNS A 2006 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD HESITATE BEFORE SHIFTING GEARS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD JERK WHENVER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHI... Read more
Incident date: Jul 20, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE DECELERATED. WHEN THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE JERKED FORWARD AND CONTINUED TO ACCELERATE NORMALLY. THE TRANSMISSION WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THE TRANSMISSION WOULD HAVE TO BE REBUI... Read more
Incident date: Jan 13, 2011
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE WOULD STALL. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALLS BETWEEN SHIFTING AND WHILE IN REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO EXPRESSED CONCERN AFT... Read more
Incident date: Dec 1, 2010
TL* THE CONTACT OWNS A 2003 FORD TAURUS. THE CONTACT STATED THAT WHILE STOPPED A LOUD NOISE EMITTED NEAR THE DRIVERS SIDE FRONT TIRE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO CONFIRMED THAT THE COIL SPRING FRACTURED IN HALF. THE MECHANIC REPLACED THE COIL SPRING. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE WHILE DRIVING IN REVERSE. THIS FAILURE WAS DIAGNOSED BY A SECOND P... Read more
Incident date: Aug 4, 2011
TL* THE CONTACT OWNS A 2009 DODGE CALIBER. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE DECELERATED. THE TRANSMISSION WARNING LIGHT ILLUMINATED AND A HUMMING NOISE ALSO EMITTED FROM THE ENGINE PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST, WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER THAT OPERATED THE TRANSMISSION NEEDED TO BE REPLACED. ... Read more
VOLKSWAGEN
GOLF
(2011) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 1, 2011
Incident date: Aug 27, 2011
I OWN A 2011 VW GTI 2-DOOR DSG. I HAVE EXPERIENCED A "FALSE NEUTRAL" ABOUT 7 TIMES IN THE 5+ WEEKS I HAVE OWNED THIS CAR. SPECIFICALLY, IT HAPPENED TWICE ON 08/27/2011. EACH TIME I HAVE BEEN IN MANUAL MODE...IT OCCURS WHEN I AM COASTING TO EITHER SLOW DOWN OR STOP...THEN ATTEMPT TO ACCELERATE...THOUGH THE CAR MFD TELLS ME IT IS IN GEAR (I.E. 3), THE CAR IS IN NEUTRAL...THE ACCELERATOR DOES NOTHING... Read more
NISSAN
PATHFINDER
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 1, 2011
Incident date: Aug 22, 2011
AS I WAS DRIVING MY 2007 NISSAN PATHFINDER (120,000 ,MILES) THROUGH A BUSY INTERSECTION, I LOST THE ABILITY TO ACCELERATE AT ALL. AFTER A VERY FRIGHTENING COUPLE OF MINUTES I WAS ABLE TO STEER THE VEHICLE THROUGH AND COAST DOWN A SMALL INCLINE TO A NEARBY PARKING LOT. AFTER THREEDAYS OUR LOCAL MECHANIC DETERMINED THAT HE WAS UNABLE TO FIX THE CAR, AS HE CONCLUDED THAT THE ECM HAD FAILED. THE VEH... Read more
Incident date: Aug 23, 2011
TRANSMISSION FORGETS HOW TO SHIFT WHEN DRIVING UPHILL AT AROUND 65 MPH AND RPMS START BOUNCING BETWEEN 2000 TO 2400 RPM. THIS WILL CONTINUE FOR QUITE SOME TIME AND TYPICALLY HAPPENS WHEN OUTDOOR AMBIENT TEMP IS ABOVE 90F. THIS PROBLEM CAUSES A SERIOUS SAFETY ISSUE ON THE HIGHWAY AS CARS ARE BEARING DOWN ON YOU AT 70 MPH PLUS AND YOUR CAR REFUSES TO ACCELERATE. THIS CAR IS A DEATH BOX AND DISAST... Read more
Incident date: Jun 15, 2011
EARLY TRANSMISSION FAILURE ON EARLY MODEL LEXUS RX300 FROM 1997 TO 2003. I OWN A 2002 RX300 AND THE TRANSMISSION FAILED AT ABOUT 100,000 MILES. IT HAPPENED WITH NO NOTICE CAUSING MY ENGINE TO SLOW ON THE ROAD AND THEN WAS REAR ENDED BY ANOTHER VEHICLE. I SEEM TO BE A LUCKY ONE AS I READ THOUSANDS OF LEXUS RX300 OWNERS TRANSMISSIONS NEEDED TO BE REPLACED BETWEEN 70,000 AND 90,000 MILES. LEXUS/T... Read more
Crash
Incident date: Aug 31, 2011
I HAVE A 2007 CHRYSLER 300, WENT OUT THIS AM TO GO TO WORK AND THE GEAR SHIFT IS STUCK IN PARK. HAD TO GET A RIDE INTO WORK. GOT ON LINE AND FOUND PAGES OF THIS SAME PROBLEM ON MULTIPLE CARS FROM CHRYSLER. SAW THE K39 NOTIFICATION FORM CALLED CHRYSLER, MY VIN IS NOT LISTED, THEY CAN'T HELP ME OUT. PER OTHER PEOPLE WILL COST $300-600.00 TO FIX OUT OF MY POCKET. THIS IS A DEFECTIVE PART AND NEEDS TO... Read more
Incident date: Sep 15, 2010
HYUNDAI SONATA 2010 V6 SEDAN ROLLS BACKWARDS ON INCLINE WHEN IN DRIVE. BASICALLY GOES INTO FREEFALL IN TIME IT TAKES TO PUT FOOT FROM BRAKE TO ACCELERATOR. ALSO STEERING IS VERY SWIMMY. TEND TO OVER OR UNDER STEER AND LOTS OF SWAY IN CHASIS WHEN TURNING OR CHANGING LANES AT HIGH SPEEDS ON FREEWAY. HAVE TAKEN TO DEALER MULTIPLE TIMES AND TOLD IT IS THE WAY IT IS DESIGNED. SOUNDS FLAWED TO ME. *TR
Incident date: Aug 8, 2011
NORMAL DRIVING HABITS ON THE 2008 VERACRUZ. AFTER HEARING A LARGE CLUNK GOING SPEEDS VARIABLE FROM 5-45 MPH, THE ACCELERATOR IS UNRESPONSIVE AND VEHICLE IS UNSAFE. RESTARTED ENGINE MULTIPLE TIMES TO WORK "NORMALLY" AGAIN. IT APPEARS THAT HYUNDAI IS AWARE OF THE ISSUE AND SUGGESTS REPLACING THE THROTTLE POSITION SENSOR ($41.00) AND AN UPGRADE THE VEHICLE. THIS NEEDS TO BE A RECALL BECAUSE IF TH... Read more
Crash
2 injured
Incident date: Jun 10, 2010
I PURCHASED A USED 2004 FORD FREESTAR IN FEBRUARY OF 2010. THE VAN RAN FINE FOR THE FIRST 90 DAYS. AS SOON AS IT HIT 100 DAYS, MY CHECK ENGINE LIGHT WENT ON AND THE VAN HAS BEEN REPAIR 3 TIMES SINCE THEN, MISFIRED CYLINDER, REPLACED FUEL INJECTOR. NOW THE MECHANIC TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACE AND THIS WILL COST MORE THAT THE VAN IS WORTH. I KNOW THAT I AM NOT THE ONLY FREE... Read more
Incident date: Jul 8, 2009
TL* THE CONTACT OWNS A 2003 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 45 MPH. ADDITIONALLY, THE FRONT DRIVER AND PASSENGER SIDE DOORS WERE UNABLE TO BE OPENED FROM THE INSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE DEALER ADVISED THAT THE TRANSMISSION WOULD NEED REPLACING AS WELL AS THE DOOR HINGES. THE MANUFACTURER WAS MADE ... Read more
Incident date: Aug 30, 2011
TL* THE CONTACT OWNS A 2007 DODGE CHARGER RT. THE CONTACT STATED THAT THE SHIFTER WAS LOCKED IN PARK AND WOULD NOT MOVE. THE DEALER AND MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,700.
VOLKSWAGEN
GOLF
(2011) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 31, 2011
Incident date: Jul 31, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT WAS DRIVING 5 MPH WHEN THE FRONT PASSENGER SIDE TIRE BEGAN TO WOBBLE ABNORMALLY. THE VEHICLE THEN BEGAN TO DECELERATE DESPITE THE CONTACT APPLYING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC WHICH ADVISED OF A TRANSMISSION FAILURE. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILE... Read more
Incident date: Aug 23, 2010
MY 2005 NISSAN MAXIMA TRANSMISSION IS ALWAYS JERKING AND ON BLOGS AND OTHER NISSAN WEBBLOGS THEIR ARE THOUSANDS OF COMPLAINTS AND ALL WE WANT IS FOR THEM TO FIX THE PROBLEM AND I HAVE FILE A COMPLAINT WITH THE BBB AND NISSAN NEEDS TO TAKE ACTION FOR THEIR MESS UP. *TR
Incident date: Aug 19, 2011
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE SHIFTED FROM DRIVE TO NEUTRAL INDEPENDENTLY. THE FAILURE WAS RESOLVED AFTER RESTARTING THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC WHICH INDICATED THAT THE TRANSMISSION WOULD NEED REPLACING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
Incident date: Jun 15, 2010
TRANSMISSION/TORQUE CONVERTER VIBRATION AT 35-45MPH. STARTED AT 70,000 MILES. FORCED TO REPLACE TRANSMISSION, ACURA SHOULD BE RESPONSIBLE FOR THIS FAILURE. *TR
Incident date: Aug 1, 2011
1999 ACURA TL. CONSUMER STATES PROBLEM WITH TRANSMISSION FAILURE *TGW THE CONSUMER STATED THE TRANSMISSION FAILURE OCCURRED WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH. THE VEHICLE STARTED JERKING AND THE CONSUMER LOST TOTAL POWER. THE CONSUMER STATED THE VEHICLE WAS OUT OF WARRANTY, BUT WELL WITHIN THE MILEAGE RANGE FOR REPAIRS, BUT ACURA REFUSED ASSISTANCE. *JB
FORD
FIVE HUNDRED
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 30, 2011
Incident date: Aug 30, 2011
THIS CAR IS SCARING ME AND ANYONE ELSE THAT HAS TO MOVE IT IN OR OUT OF A PARKING SPACE OR WHEN APPROACHING A LIGHT OR STOP SIGN. IT LUNGES FORWARD WHEN PUTTING IT IN ANY GEAR AND WHEN AT A STOP. THIS HAS BEEN HAPPENING FOR OVER A YEAR. I AM SO AFRAID SOMEONE IS GOING TO GET HIT OR PROPERTY DAMAGE WILL OCCUR. YOUR FOOT CAN BE PRESSED ON THE BRAKE AND IT STILL LUNGES FORWARDS OR BACKWARDS. THIS PR... Read more
Incident date: Jul 24, 2011
TRANSMISSION FAILURE....O/D LIGHT FLASHES AND SERVICE ENGINE LIGHT STAYS ON. *TR
Incident date: Aug 30, 2011
THE AUTOMATIC TRANSMISSION IN MY 2010 FUSION SE SHIFTS ERRATICALLY IN THE LOW GEARS. THE VEHICLE IS STILL UNDER WARRANTY SO I TOOK IT TO THE FORD STEALERSHIP. I HAD PULLED THE TRANSMISSION DIPSTICK AND NOTICED THAT THE FLUID WAS GREYISH BLACK COLORED. THEY TOLD ME THAT THE FLUID WAS SUPPOSED TO BE THAT COLOR. I ASKED THEM TO GET A BRAND NEW QUART OF THE MERCON LV FLUID, AND PROVED IT WAS A DARK R... Read more
Incident date: Aug 22, 2011
2004 FORD TAURUS WITH APPROX 101K MILES. TURNING LEFT AT A TRAFFIC LIGHT, THE TRANSMISSION DISENGAGED WITHOUT WARNING. THE ENGINE RUNS FINE, BUT THE TRANSMISSION WILL NOT ENGAGE IN ANY GEAR. THE DEALER SAYS THERE IS ZERO LINE PRESSURE AND THE PUMP SHAFT AND TORQUE CONVERTER NEEDS TO BE REPLACED. $1700.00 OR BASICALLY A TOTAL REBUILD. THIS IS DANGEROUS!!! *TR
Incident date: Mar 1, 2007
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD VIOLENTLY JERK WHEN ATTEMPTING TO UP SHIFT OR DOWNSHIFT BETWEEN GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO INFORMED THE CONTACT TO REPLACE THE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 77,000 AND TH... Read more
Incident date: Aug 29, 2011
OWNER OF A 1994 325IS. WAS DRIVING ON HIGHWAY AND TRANSMISSION SUDDENLY DIED DOWN (SLIPPED OUT OF GEAR) ALMOST CAUSING THE VEHICLES BEHIND TO ALMOST CRASH INTO ME. IN ILLINOIS. CALLED THE NATIONAL BMW CUSTOMER CENTER AND THEY SAY THEY HAVE NO ACTIVE RECALL DESPITE NUMEROUS COMPLAINT OF INCIDENTS WITH THE TRANSMISSION OF 325 I IN THE CONSUMER REPORTS SITE. THIS VEHICLE HAS BEEN WELL KEPT AND MA... Read more
Incident date: Aug 7, 2011
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT MERGED THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT WAS TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE PUMP SHAFT AND SEAL AND THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WA... Read more
Incident date: Oct 26, 2010
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE TOWING THE VEHICLE WITH AN RV, SMOKE WAS SEEN FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AUTOMATIC TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE TRANSMISSION HAD BEEN REPLACED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ... Read more
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2007 CHRYSLER 300. THE CONTACT STATED THAT THE ENGINE WAS TURNED OFF AND AS SHE EXITED THE VEHICLE, THERE WAS AN ABNORMAL GRINDING NOISE. THE VEHICLE THEN UNEXPECTEDLY ROLLED FORWARD AND CRASHED INTO A HOUSE. THE DEALER INSPECTED THE VEHICLE AND FOUND NO FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,000. UPDATED 9/27/11 *CN CHRYSLER S... Read more
Crash
Incident date: Jul 30, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA TACOMA. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE BEGAN SHAKING ABNORMALLY WHILE DOWNSHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER TEST DROVE THE VEHICLE AND DETERMINED THAT THE SHAKING WAS NORMAL FOR THE VEHICLE. THE CONTACT DID NOT AGREE. THE FAILURE MILEAGE WAS 1,500.
Incident date: Aug 30, 2011
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF PARK. THE DEALER DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 93,809.
Incident date: Aug 30, 2011
NOTICED A TRANSMISSION LEAK WHILE ROTATING TIRES. TOOK IT TO MY FORD DEALER, WHO EXAMINED THE LEAK AND INFORMED ME THAT THE FORWARD TRANSMISSION SEAL FAILED. THE SERVICE MANAGER TOLD ME THAT THEY HAD TO REMOVE THE TRANSMISSION TO REPLACE THE SEAL. UNABLE TO DETERMINE IF THERE IS INTERNAL DAMAGE TO TRANSMISSION. THE CAR IS 2 MONTHS OLD AND HAS 5700 MILES. DEALER SAID THIS IS HAPPENING TO MANY MUSTA... Read more
Incident date: Jul 20, 2011
TL* THE CONTACT OWNS A 2004 DODGE INTREPID. THE CONTACT STATED THAT WHILE DRIVING ON AN INCLINE, SHE ENGAGED THE ACCELERATOR PEDAL BUT INSTEAD OF THE VEHICLE MOVING FORWARD IT ROLLED BACKWARD WITH AN INCREASE IN ENGINE RPMS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD NOT SHIFT INTO GEAR IMMEDIATELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NE... Read more
Incident date: Jun 1, 2011
TL* THE CONTACT OWNS A 2007 SUZUKI RENO. THE CONTACT STATED THAT SHE WAS UNABLE TO ACCELERATE OVER 20 MPH AND THE VEHICLE WAS UNABLE TO SHIFT BETWEEN GEARS. THE VEHICLE WOULD EXHIBIT AN ABNORMAL CLUNKING NOISE FOLLOWED BY THE ILLUMINATION OF THE GEAR SHIFTER WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRANSMISSION RANGE SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF TH... Read more
Incident date: May 19, 2010
AT 43,000 MY 2009 DODGE CALIBER'S CVT TRANSMISSION NEEDED TO BE REPLACED. DEALER WON'T FIX IT, CALLED CHRYSLER IN MAY, 2010, WAS TOLD THAT THEY WON'T FIX IT. WAS TOLD THAT THE BEARINGS ARE BAD. NOT FIXABLE, ONLY REPLACEABLE. COST $4,200. THERE IS A 2009 DODGE CALIBER RECALL REGARDING A POWER TRAIN MODULE, CALLED CHRYSLER, THEY TOLD ME THAT IT DIDN'T EXIST. I PRINTED OUT THE RECALL FROM THE NH... Read more
Incident date: Aug 19, 2011
TL* THE CONTACT OWNS A 2005 NISSAN XTERRA. THE CONTACT STATED THE VEHICLE STARTED MAKING A RUMBLING SOUND AFTER HAVING THE OIL CHANGED AT THE DEALERS. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THE TRANSMISSION WAS SLIPPING AND COOLANT WAS LEAKING FROM THE RADIATOR INTO THE TRANSMISSION. THE VEHICLE WOULD NEED BOTH THE RADIATOR AND THE TRANSMISSION REPLACED. THE FAILURE AND... Read more
MERCEDES-BENZ
ML320
(1999) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 30, 2011
Incident date: May 28, 2011
TL* THE CONTACT OWNS A 1999 MERCEDES BENZ ML320. WHILE PARKED, THE CONTACT ATTEMPTED TO MOVE THE GEAR SHIFTER FROM PARK BUT THE SHIFTER REMAINED STUCK IN PARK. THE FAILURE RECURRED INTERMITTENTLY AND AFTER WAITING A FEW MINUTES, THE CONTACT WOULD BE ABLE TO MOVE THE GEAR SHIFTER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND THE VEHICLE ... Read more
Incident date: Aug 30, 2009
TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 TO 50 MPH WHEN THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS. IN ADDITION, THE GEARS WERE SLIPPING WHEN SHIFTING GEARS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THE TRANSMISSION WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THE... Read more
VOLKSWAGEN
JETTA
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 30, 2011
Incident date: Jun 15, 2011
THE DUAL MASS FLYWHEEL HAS FAILED ON MY CAR. IF THIS WOULD HAVE HAPPENED AT HIGH SPEED IT COULD CAUSE THE TRANSMISSION AND ENGINE TO SEIZE THUS LOCKING THE FRONT WHEELS AND CAUSING LOSS OF CONTROL/SERIOUS VEHICLE DAMAGE. THERE IS WIDESPREAD INFORMATION ABOUT THIS ON THE INTERNET DOCUMENTING THE FAILURES, SOME OF WHICH HAVE DESTROYED THE VEHICLES TRANSMISSION AND ENGINE IN THE PROCESS. VOLKSWAGEN O... Read more
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 30, 2011
Incident date: Jul 28, 2011
MY 2005 NISSAN PATHFINDER WAS LOSING SPEED ESPECIALLY WHEN PASSING VEHICLES ON THE HIGHWAY, THE 2005 NISSAN PATHFINDER WOULD NOT GO INTO REVERSE. I NOTICED THAT THE CAR WAS NOT RUNNING PROPERLY FOR OVER 3 WEEKS. I TOOK THE PATHFINDER TO A TRANSMISSION EXPERT AND THEY DID DIAGNOSTIC TESTS AND THE EXPERT SAID THAT THE RADIATOR HAD A HOLE IN IT AND RADIATOR FLUID WENT INTO THE TRANSMISSION AND THE... Read more
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2004 NISSAN MAXIMA SE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH AND APPROACHING A TRAFFIC STOP WHEN THE TRANSMISSION PREMATURELY SHIFTED INTO FIRST GEAR WITH A VIOLENT JERK. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHERE THE TECHNICIAN DETECTED THAT THE MOTOR MOUNT WAS FRACTURED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED AFTER THE REPAIR WAS PERFORMED. ... Read more
Incident date: Jul 1, 2009
OWNER (HYUNDAI TUCSON 2008 GLS) HYUNDAI CUSTOMER SERVICE AND REPRESENTATIVE IS THE WORSE. MY VEHICLE HAS BEEN CUTTING OFF WITHOUT ANY WARNING. I'VE TAKEN MY CAR TO THE DEALER NUMEROUS TIME INDICATING THE CAR CUT-OFFS WITHOUT WARNING. IN ADDITION, I TOOK MY CAR TO THE DEALER IN 2009 COMPLAINING ABOUT THE CUT-OFF AND NOT PICKING UP SPEED. THE DEALER OURISMAN HYUNDAI (LAUREL) SERVICE REPRESENTATI... Read more
Incident date: Aug 26, 2011
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WITH THE ACCELERATOR PEDAL ENGAGED, WHEN THE TRANSMISSION FAILED TO RESPOND. SUDDENLY THE ENGINE RMPS BEGAN TO INCREASE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. AFTER RESTARTING THE ENGINE THERE WAS AN ILLUMINATION OF THE ABS AND EMERGENCY WARNING INDICATORS. ALSO, ... Read more