Consumer Safety Complaints

Incident date: Apr 4, 2025

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the RPM's increased rapidly, but the vehicle failed to accelerate as intended. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mec... Read more

Incident date: Sep 29, 2023

The contact owns a 2023 Genesis GV60. The contact stated while driving 30 MPH, the front driver’s and passenger's side seat belts failed to lock securely. There were no warning lights illuminated. The dealer was contacted to schedule an appointment. The contact then received a recall letter for an unknown recall repair for the seat belts and the all-wheel drive power train. The vehicle was repai... Read more

Incident date: Mar 31, 2025

The contact owns a 2016 Ford Transit. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The vehicle was not... Read more

Incident date: Mar 27, 2025

I was never informed of this recall! I just happened to check due to a seperate issue that's been happening(the transmission seems to be slipping, which I also read 2015 traverse's have that recall too, just not under my VIN) But it upsets me that I never received notice on this and the recall was in May 2023 and it's now March 2025!! I drive this car DAILY and also have my boyfriend in the passen... Read more

Incident date: Mar 24, 2025

The contact owns a 2018 Toyota C-HR. The contact stated that while driving 40 MPH and attempting to accelerate, there was an abnormal whining sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure, and advised the contact that the vehicle needed to be taken to the dealer for assistance. ... Read more

Incident date: Feb 28, 2025

The whole transmission kept jerking and finally went totally out. I only have 189,000

Incident date: Feb 28, 2025

The whole transmission kept jerking and finally went totally out. I only have 189,000

Incident date: Mar 17, 2025

The contact owns a 2022 Hyundai Tucson. The contact stated that while parked for approximately an hour and the front driver seat unoccupied, the contact's granddaughter climbed into the front seat from the rear to sit with the front passenger occupant and accidentally depressed the drive (D) button and the vehicle began rolling forward. The vehicle crashed into another parked vehicle. There were n... Read more

Crash

Incident date: Dec 12, 2024

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended. The transmission independently downshifted into first gear. The vehicle was uncontrollable and crashed into the median. The contact stated the failure was persistent and had occurred several times. In addition,... Read more

Crash

Incident date: Dec 9, 2024

See attached document for complaint.

Incident date: Feb 17, 2025

To whom it may concern, I had purchased Tahoe 2023 few months back . It’s my first suv through carvana, I’m very disappointed since I had the suv. From first day it start giving me issue I even got few things fixed under warranty. But as soon the warranty expired the suv had transmession issue . Looks like who ever carvana got this suv from has issue with it . I believe carvana has not th... Read more

Incident date: Feb 17, 2025

To whom it may concern, I had purchased Tahoe 2023 few months back . It’s my first suv through carvana, I’m very disappointed since I had the suv. From first day it start giving me issue I even got few things fixed under warranty. But as soon the warranty expired the suv had transmession issue . Looks like who ever carvana got this suv from has issue with it . I believe carvana has not th... Read more

Incident date: Oct 1, 2024

The contact owns a 2019 Ford Escape. The contact stated while driving 65 MPH, the accelerator pedal failed to respond. The vehicle was stalling and jerking. There were no warning lights illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The vehicle was diagnosed with CVT transmission failure. The contact was informed that the transmission needed to be replaced. ... Read more

Incident date: Feb 3, 2025

The contact owns a 2020 Ford Explorer. The contact stated while the vehicle was stationary, another vehicle collided with the passenger side of the vehicle and hit the rim. The wrench, the four-wheel drive, the brake, and the hillside warning lights illuminated after the crash. The vehicle was driven to the dealer. The vehicle was repaired for an axel that needed to be replaced, the module PMI wa... Read more

Crash

Incident date: Feb 19, 2025

The contact owns a 2018 Ford Focus. The contact stated while driving 20 MPH and attempting to accelerate, the RPMs suddenly increased; however, the vehicle failed to accelerate. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission ... Read more

Incident date: Jan 6, 2025

See attached document for complaint.

Incident date: Feb 3, 2025

The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The ma... Read more

Incident date: Jul 22, 2024

The contact owns a 2018 Ford F-150. The contact stated while attempting to drive the vehicle, the vehicle failed to accelerate as needed. The contact stated that the transmission was skipping gear, and shifted improperly, with the RPM revving abnormally. The contact stated that after depressing the accelerator pedal to the floorboard the vehicle failed to respond as needed. There was no warning li... Read more

Incident date: Jan 21, 2025

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted, hesitated, and jerked abnormally. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHSTA Hotl... Read more

Incident date: Jun 10, 2024

See attached document for complaint.

Incident date: Nov 28, 2024

The contact owns a 2014 Nissan Altima. The contact stated while driving 55 MPH, the vehicle shuddered uncontrollably and stalled. The contact was able to pull to the shoulder of the road. The contact turned off the vehicle. The contact stated that upon restarting the vehicle 20 minutes later, the failure recurred while driving, and the vehicle failed to accelerate upon depressing the accelerator p... Read more

Incident date: Dec 2, 2024

See attached document for complaint.

Incident date: Dec 12, 2024

See attached document for complaint

Incident date: Jul 2, 2024

The contact owns a 2019 Ford F-150. The contact stated that while driving on a residential street at 15 MPH, the transmission began to shudder and stalled. The power train warning light was illuminated. The contact proceeded to pull over onto the side of the road to restart the vehicle. The vehicle was driven to a local dealer where the vehicle was diagnosed, the contact was advised that a leak i... Read more

Incident date: Jan 8, 2025

The contact owns a 2016 Ford C-Max. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment, prompting her to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission would need to be ... Read more

Incident date: Jun 30, 2024

The contact owns a 2017 Ford Focus. The contact stated that his wife was driving the vehicle on the highway at 45 MPH, when upon accelerating the vehicle did not accelerate. The contact stated that his wife then attempted to shift the vehicle into park, and again into drive however the vehicle did not move. The vehicle was towed to an independent mechanic where it was diagnosed that the transmissi... Read more

Incident date: Jan 7, 2025

The contact owns a 2020 Chevrolet Blazer. The contact stated that upon reaching the destination and shifting the vehicle into park, a warning message displayed reading "Please shift to Park." After, the contact observed that he was unable to switch the vehicle off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. ... Read more

Incident date: Jan 1, 2025

The contact owns a 2017 Ford Focus. The contact stated while driving on the highway at various speeds, the vehicle would not shift properly, the transmission would make a loud scooting vibration sound, and it was very evident that the transmission struggled to get into the next gear. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmi... Read more

Incident date: Jan 4, 2025

The contact owns a 2021 Jeep Gladiator. The contact stated that upon entering the vehicle and turning the ignition, the vehicle displayed signs of electrical power but failed to start as expected. The contact stated that the message "Service transmission - Continue to drive - Do not shift or turn the vehicle off until you reach your desired location as you may not be able to shift again" was displ... Read more

Incident date: Jan 6, 2021

The contact owned a 2019 Ford F-150. The contact stated while driving at various speeds, the transmission was skipping between the 4th, 7th, and 8th gears. There was no warning light illuminated. The contact stated that while driving and depressing the accelerator pedal, the vehicle was jerking and lurching forward significantly. There was no warning light illuminated. The vehicle was taken to the... Read more

Incident date: Dec 30, 2024

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed and attempting to accelerate the vehicle briefly lost motive power before slamming into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmissio... Read more

Incident date: Jul 27, 2023

The contact owns a 2013 Ford F-150. The contact stated while driving at various speeds, the instrument cluster became inoperable and the vehicle lost drive power while the RPMs were significantly high. The contact stated that the vehicle failed to exceed an unidentified low speed. The power train warning light was illuminated. The contact stated that he pulled to the side of the road on some occas... Read more

Incident date: Dec 26, 2023

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, The contact stated that there was an abnormal odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be... Read more

Incident date: Dec 20, 2024

The contact owns a 2023 Ford F-150. The contact stated while driving 70 MPH, the transmission downshifted to second gear unexpectedly, causing the rear wheels to squeal. There was no warning light illuminated. The contact pulled to the side of the road temporarily. The contact stated resumed driving at highway speeds; however, the failure recurred, and the vehicle downshifted to 2nd gear. The cont... Read more

Incident date: Dec 21, 2024

The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was stationary when the engine stalled. The vehicle was not able to restart. The vehicle was not towed to a dealer. The vehicle was not diagnosed. The manufacturer was contacted. However, the contact did not speak with anyone. The contact parked the vehicle to be not driven any longer as it was a safety concern. The co... Read more

Incident date: Aug 5, 2024

The contact owns a 2010 Chevrolet Equinox. The contact stated that while driving at 25 - 30 MPH, the vehicle experienced a loss of automotive power. No warning lights illuminated. However, after the failure, the low engine power warning message would display. The vehicle was able to restart however the failure would recur. The failure occurred on 4 separate occasions. The vehicle was taken to an ... Read more

Incident date: Oct 23, 2024

The contact owns a 2021 Kia Sorento. The contact stated while driving at various speeds, the vehicle lost drive power temporarily. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with loss of transmission oil pump pressure. The dealer updated the transmission control unit software under NHTSA Campaign Number: 22V760000 (Power Train); ho... Read more

Incident date: Dec 4, 2024

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle downshifted with no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA... Read more

Incident date: Sep 25, 2023

The contact owns a 2019 Ford Ranger. The contact stated while his wife was driving from a complete stop and releasing the accelerator pedal, the vehicle continued to accelerate unintendedly until the brake pedal was depressed. The contact stated the vehicle experienced hard shifts from first gear to third gear. The contact stated that the transmission was slipping while driving in the higher gears... Read more

Incident date: Nov 15, 2024

The contact owns a 2015 Nissan Sentra. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired but the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or r... Read more

Incident date: Nov 2, 2024

The contact owns a 2021 Ford F-150. The contact stated that while driving on a neighborhood street at approximately 25 MPH, a faint whistling sound could be heard from the rear passenger side, and when accelerating the sound progressed. The sound was also present while turning. No warning lights were illuminated. The contact took the vehicle to a tire shop where it was inspected and informed that ... Read more

Incident date: Oct 31, 2024

My 2022 Chevy Silverado has been to 4 different GMC/Chevrolet Dealerships since August 2024 and is currently broken down in Indiana at Sauers Buick GMC Although, it has been to 4 different dealerships to confirm there is a Faulty Part of the Transmission, Part # 24048701 A Body Control Valve, i have been on the waiting List since August 2024 for this part at 4 different dealers ships Some days ... Read more

Incident date: Nov 14, 2024

The contact owns a 2013 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided... Read more

Incident date: Mar 18, 2024

The contact owns a 2019 Ford Edge. The contact stated that the vehicle jerked upon acceleration or deceleration. No warning lights were ever illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.

Incident date: Oct 22, 2024

The contact owns a 2022 GMC Sierra 1500. The contact stated while attempting to park the vehicle inside a parking lot, the contact attempted to shift to park(P); however, the shifter handle fractured, and the vehicle remained in drive(D). The contact restarted the vehicle and the message that the "Vehicle in Gear" message was displayed. The vehicle was towed to the local dealer to be diagnosed. Th... Read more

Incident date: Aug 2, 2024

The contact owns a 2024 Toyota Land Cruiser. The contact stated that while driving 15 to 20 MPH and slowing down, the vehicle experienced hard downshifts. The contact stated that the failure recurred while driving from a complete stop. No warning lights were illuminated. The vehicle was taken to an unknown local dealer, but was not diagnosed because the technician specialist was not yet available... Read more

Incident date: Oct 4, 2024

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty spark plugs and failed ignition coils. The contact was informed that... Read more

Incident date: Oct 24, 2024

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was hesitating. Additionally, the contact stated that the vehicle was not driving properly. The contact stated that later that day, while the vehicle was parked, the contact saw... Read more

Incident date: Aug 2, 2024

See attached document for complaint.

Incident date: Oct 18, 2024

The contact owns a 2021 Hyundai Kona. The contact stated that while driving at an undisclosed speed, the vehicle downshifted unintendedly. The check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission piston ring had failed. The mechanic dete... Read more