Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
VOLKSWAGEN
PASSAT
(2012) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 28, 2012
Incident date: Jan 2, 2012
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD HESITATE BEFORE ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE FAILURE WAS COMMON, BUT THERE WAS NOTHING THAT COULD BE DONE TO FIX THE PROBLEM. THE DEALER TEST DROVE ANOTHER VEHICLE OF THE SAME YEAR AND MODEL AND THE FAI... Read more
FORD
FIVE HUNDRED
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 27, 2012
Incident date: Jan 10, 2012
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED SEVERAL INSTANCES OF UNINTENDED ACCELERATION. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS PLACED INTO DRIVE OR REVERSE AND ALSO WHEN THE AIR CONDITIONER WAS ACTIVATED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 60,000. ... Read more
Incident date: Nov 30, 2011
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN TO HESITATE WHILE ACCELERATING. THE CONTACT ALSO NOTICED THAT THE VEHICLE WOULD DECELERATE WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS ... Read more
PONTIAC
GRAND PRIX
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 20, 2012
Incident date: Feb 20, 2012
I HAVE A 2005 PONTIAC GRAND PRIX GXP WITH RECURRING TRANSMISSION TROUBLE. THE TRANSMISSION HAS BEEN REPLACED BY GM AT 50% COST AND THE SAME SYMPTOMS ARE OCCURRING AGAIN. FAILURE IS EMINENT. I HAVE WHAT MOST ARE CALLING THE REV AND CLUNK SYNDROME IN MY CURRENT TRANSMISSION. MY 50,000 MILE WARRANTY ON THE NEW TRANSMISSION HAS JUST RAN OUT, BUT I HAVE RECORDS WHERE COMPLAINTS WERE FILED WITH THE ... Read more
Incident date: Dec 15, 2011
TL* THE CONTACT OWNS A 2002 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION WOULD NOT SHIFT GEARS CORRECTLY AND REMAINED IN NEUTRAL. THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HAD TO WAIT APPROXIMATELY THIRTY SECONDS BEFORE THE TRANSMISSION WOULD SHIFT GEARS AND ACCELERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DE... Read more
Incident date: Jan 1, 2011
TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *B... Read more
Incident date: Feb 1, 2012
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO UNSAFE VEHICLE AND REPAIRS *TGW THE CONSUMER WANTED TO EXPRESS HER DISSATISFACTION ABOUT RECEIVING A RECALL NOTICE. THE CONSUMER STATED THE VEHICLE SHOULD HAVE NEVER BEEN RELEASED AND SOLD TO THE PUBLIC WITH SUCH A DANGEROUS DEFECT.
CHRYSLER
TOWN AND COUNTRY
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 7, 2012
Incident date: Feb 4, 2012
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION ABRUPTLY DOWN-SHIFTED INTO A LOWER GEAR WITHOUT WARNING. THE FAILURE OCCURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FIVE TIMES FOR THE SAME FAILURE, BUT A FAILURE CODE WAS NOT DETECTED. IN ADDITION, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE F... Read more
Incident date: Feb 1, 2012
2011 SUZUKI SX 4 CROSSOVER. CONSUMER WRITES IN REGARDS TO GAS MILEAGE AND TRANSMISSION ISSUES *TGW THE CONSUMER STATED THE DEALER INFORMED HIM, IT WOULD TAKE UP TO 5,000 MILES IN ORDER FOR HIM TO GET 23 MPG. THE CONSUMER ALSO STATED THERE WAS A HESITATION WITHIN THE TRANSMISSION WHILE DRIVING. *JB
Incident date: Apr 26, 2011
TRANSMISSION SLIP INTO NEUTRAL AND REVS PAST 4000RPM, 1-2 & 2-3, ALSO SEVERE HESITATION WHEN SLOW DOWN THEN TRY TO SPEED UP AGAIN (I.E. STOP & GO TRAFFIC). HAS PUT ME IN UNSAFE SITUATIONS REQUIRING DEFENSIVE DRIVING TO AVOID AN ACCIDENT. HAS BEEN IN FOR SERVICE 4+ TIMES AND EACH TIME ONLY "CALIBRATION". SERVICE DEPT IS VERY HELPFUL BUT HINDERED BY FORD MOTOR COMPANY'S INABILITY TO SOLVE DEFECT. AL... Read more
Incident date: Nov 5, 2011
IN NOVEMBER I WAS DRIVING ON THE HIGHWAY FOR 30 MINUTES, NEXT THING I KNOW IS THAT I HAVE NO POWER IN THE ENGINE. THE CAR WOULD NOT GO HIGHER THAN 20 MILES AND THE REVOLUTIONS ON THE MOTOR WERE AS HIGH AS 5,000RPM. I LOST CONTROL OF THE CAR BECAUSE I COULD NOT ACCELERATE AND I COULD NOT STOP THE CAR BECAUSE THE BRAKES WERE VERY HARD AND UNRESPONSIVE. I COULD NOT MOVE THE CAR, IT FELT LIKE THE CAR ... Read more
Incident date: Jan 29, 2010
VEHICLE HAS PROBLEM SHIFTING GEARS, SLOWS DOWN, THEN IT STARTS TO GO. I HAVE TAKEN IT INTO FORD 3 SEPARATE TIMES, A RECALL WAS DONE ON THE VEHICLE FOR A COMPUTER CHIP, AGAIN HAD THE VEHICLE INTO SERVICE IN 09/2011 FOR THE SAME ISSUE. THE VEHICLE HAS 34,000 MILES ON IT AND ATTEMPT TO REPLACE THE REAR BRAKES...DRIVER REAR SIDE HAD NO PAD LEFT, CHECKED THE THREE OTHER BRAKES PLENTY OF PAD. SURBURBAN... Read more
Incident date: Dec 27, 2011
RADIATOR CRACKED AND LEAKED COOLANT INTO THE TRANSMISSION. BOTH RADIATOR AND TRANSMISSION DAMAGED. ESTIMATED COST OF REPAIRS AROUND $4700. *KB
Incident date: Jun 24, 2010
SUDDEN FAILURE OF TRANSMISSION WHILE DRIVING AT LOW SPEED, TAKING LEFT TURN UP A SMALL INCLINE IN THE ROAD. CAR WOULD NOT MOVE WITH ENGINE POWER EITHER FORWARD OR REVERSE. FELT LIKE IT WAS IN NEUTRAL IN ALL SHIFTER DRIVE AND REVERSE POSITIONS. TOWED TO REPAIR SHOP, VEHICLE REQUIRED COMPLETE REBUILT TRANSMISSION COSTING OVER $3000. *KB
Incident date: Aug 1, 2011
1ST TIME, WHILE DRIVING AT @ 50, TRANS BUCKED AND STOPPED WORKING, CAR IDLED ALONG BUCKING. WRENCH LIGHT WAS ON. WHEN WE TURNED THE CAR OFF, THE WRENCH WENT AWAY AND TRANS RESET. 2ND TIME, WHILE DRIVING @ 60, TRANS STOPPED WORKING, NO RESPONSE, HAD TO MOVE OVER TO THE SIDE OF THE ROAD TO SHUT CAR OFF AND LET IT RESET ITSELF. SPENT A WEEK IN THE SHOP ONLY TO HAVE IT "REPROGRAMMED" AND TOLD "THE CAR... Read more
Incident date: Feb 2, 2012
DRIVER WAS PULLING INTO A PARKING SPACE WHEN THE CAR HAD UNEXPECTED, SUDDEN ACCELERATION AND HIT A CONCRETE WALL. DRIVER WAS WEARING A SEAT BELT; AIR BAGS DEPLOYED. THE PERSON WAS UNINJURED EXCEPT FOR CHEST BRUISES. THE CAR HAD BEEN TAKEN IN WHEN IT WAS RECALLED AND WAS " FIXED" IN RESPONSE TO 2 RECALL NOTICES BY THE DEALER ON MARCH 4, 2010. THE FRONT OF THE CAR IS BASHED IN, HOOD IS BENT UPWA... Read more
Crash
1 injured
Incident date: Feb 1, 2012
WHILE DRIVING ON FREEWAY, ALL OF A SUDDEN WHEN I TRIED TO PRESS ACCELERATOR PEDAL TO ACCELERATE, NOTHING HAPPENED, AND VEHICLE STARTED TO SLOWLY SLOW DOWN. I PULLED OVER TO SIDE OF ROAD, TURNED OFF VEHICLE AND RESTARTED. VEHICLE ACCELERATE FINE AFTER THAT. CHECK ENGINE LIGHT ON. THE TOYOTA DEALER CHECKED AND FOUND THROTTLE BODY FAILURE AND REPLACED IT. COST MORE THAN $1300. *KB
FORD
EXPEDITION
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 3, 2012
Incident date: Feb 1, 2012
I HAVE A 2005 FORD EXPEDITION WITH 84K MILES AND I WAS GOING 30 MPH WHEN I LOST THE GAS PEDAL(POWER) TO MY VEHICLE. WARNING LIGHT CAME ON AND THEN I PULLED TO SIDE OF ROAD. LUCKY I WAS NOT HIT FROM BEHIND DUE TO LOSING POWER TO THE ENGINE. TURNED VEHICLE OFF FOR A FEW MINUTES AND THEN TURNED BACK ON. NO WARNING LIGHT AND TRUCK RAN FINE. TOOK IT TO LOCAL FORD DEALER WHO FOR $98 TELLS ME I NEED TO S... Read more
Incident date: Dec 5, 2011
NISSAN QUEST 2006 SL 40,000 MILES MY SHIFT LEVER STUCK IN PARK EVEN THOUGH I AM PRESSING THE BRAKES AND THEY TOLD ME AT THE DEALER TO USE A SCREWDRIVER TO OVERRIDE THE SHIFT WHICH I THINK IS A HAZARD OR TO REPLACE THE TOTAL SHIFT. BUT I TOLD THEM ITS A MANUFACTURE DEFECT AND THEY HAVE TO PAY FOR IT. ALSO LIKE TO MENTION THAT THEY HAVE A VERY BAD CUSTOMER SERVICE. THIS IS MY 2ND CAR WITH NISSAN I ... Read more
FORD
ESCAPE HYBRID
(2008) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 3, 2012
Incident date: Jun 14, 2010
WHILE DRIVING ON THE FREEWAY AT 65 MPH THE POWER CUT OUT AND A WARNING WAS DISPLAYED ON THE DASH TO PULL OVER SAFELY. I WAS ABLE TO RESTART THE CAR AND CONTINUE DRIVING, BUT IT HAPPENED AGAIN. I HAD TO HAVE THE CAR TOWED TO FORD. THE FORD DEALER HAD TO REPLACE THE THROTTLE BODY AND MOTOR ASSEMBLY. THIS IS VERY DANGEROUS. *KB
Incident date: May 13, 2009
HAD FIRST TRANNY GO IN MAY OF '09 AT 85,500 MLS HAD WORK DONE BY HONDA TO PUT NEW TRANNY IN AT MY EXPENSE THAT ONE JUST WENT IN 2 AND A HALF YEARS WITH JUST LESS THEN 60,00 MLS AND AGAIN HONDA DOES NOT WANT TO COVER IT. *KB
FORD
FIVE HUNDRED
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 3, 2012
Incident date: Dec 11, 2011
I DROVE OUT OF MY DRIVEWAY AND IMMEDIATELY LOST THE ABILITY TO ACCELERATE. I TRIED TO REV THE ENGINE BUT THERE WAS NO RESPONSE FROM THE ENGINE. MY CAR JUST SAT THERE IN THE MIDDLE OF THE STREET LIKE A DEAD DUCK. I WAS GRATEFUL I WAS NOT ON THE FREEWAY OR IN THE MIDDLE OF AN INTERSECTION! THE NEXT TIME SOMETHING HAPPENED THE CAR WAS BEING DRIVEN UP THE DRIVEWAY AND WHILE CLIMBING UP THE DRIVEWAY... Read more
Incident date: May 25, 2011
I AM ON MY 3RD FAILED TRANSMISSION FROM HONDA WITH MY 2001 ODYSSEY. IT SEEMS THEY GO OUT EVERY 60,000-80,000 MILES. THE FIRST TWO WERE REPLACED WITH A FIGHT ALL THE WAY, BUT NEVERTHELESS REPLACED. NOW THEY ABSOLUTELY WONT REPLACE IT BECAUSE THEY GO BY THE CARS MILEAGE AND YEARS, NOT THE TRANSMISSIONS. I'M SO FRUSTRATED AND DEFINITELY WOULD LIKE TO BE A PART OF A CLASS ACTION SUIT IF IT EVER COMES ... Read more
Incident date: Jan 2, 2012
MY CAR HAS BEEN LEAKING TRANSMISSION FLUID FOR ABOUT A MONTH. I TOOK IT TO MY LOCAL MECHANIC AND HE STATED THAT THE A/C CONDENSER WAS FAULTY AND THAT IT WAS CAUSING THE TRANSMISSION FLUID TO LEAK. I CONTACTED A SERVICE REPRESENTATIVE AT MY LOCAL LINCOLN MERCURY DEALERSHIP IN HOUSTON WHO STATED THAT THEY HAVE HAD A MULTITUDE OF COMPLAINTS REGARDING THE SAME ISSUE BUT NO RECALL NOTICE EXISTED TO C... Read more
Incident date: Jan 14, 2009
I WAS DRIVING ON THE PARKWAY AND NOTICE A WARNING LIGHT ON THE DASH. IT STATED URGENT TRANSMISSION NEEDS SERVICE. I'VE TAKEN IT TO THE DEALER AND NEEDED TO REPLACE TRANSMISSION AND RADIATOR AMONG OTHER THINGS. *KB
Incident date: Jan 25, 2012
TL* THE CONTACT OWNS A 2008 TOYOTA TUNDRA. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STARTED TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE WAS 13,500. UPDATED 03/23/12 *BF THE CONSUMER STATED THE VEHICLE ALSO HAS TRANSMISSION PROBLEMS. UPDATED 05/10/12
Incident date: Feb 1, 2012
I PUT MY CAR INTO PARK AND SHUT IT OFF, I WENT TO GET IN THIS MORNING AND THE CAR WOULD NOT START AS IF IT WAS IN DRIVE STILL, I SHIFTED IT BACK AND FOURTH AND THEN FINALLY GOT IT TO START, I PUT IT IN REVERSE TO BACK UP BUT IT ACCELERATED FORWARD. I RECEIVED A LETTER FROM GM ABOUT THIS ISSUE ABOUT 4 MONTHS AGO BUT IT DID NOT OUTLINE THE SEVERITY OF THE PROBLEM, AFTER TALKING TO GM THEY WILL B... Read more
NISSAN
PATHFINDER
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 2, 2012
Incident date: Nov 15, 2011
TRANSMISSION AND RADIATOR FLUIDS MIXED AND CAUSED A MAJOR LOCK UP AND OVERHEATING IN THE CAR. THE TRANSMISSION WAS DESTROYED AND THE RADIATOR NEEDED TO BE REPLACED. NISSAN IS AWARE OF THE MALFUNCTION BUT FAILED TO NOTIFY OR DO ANYTHING ABOUT THE ISSUE. THIS IS NOT ONLY A SAFETY RISK, BUT A MECHANICAL RISK TO THE OWNER AND NISSAN SHOULD AT LEAST NOTIFY THE OWNERS OF THIS POTENTIAL RISK. *KB
Incident date: Nov 16, 2011
1 BOUGHT A FORD FUSION IN AUG. 2011 USED W/15,000 MILES ON IT NO PROBLEMS WITH IT UNTIL AFTER I REACHED 32,000 MILES THE TRANSMISSION SLIPS AND THE WHEELS SOUND LIKE ITS GOING TO FALL OFF , IT SOMES SEAM TO JUMP OUT OF GEAR WHILE DRIVING AND STARTING AND STOPPING . I TOOK IF TO A FORD DEALER FOR OIL CHANGE TOLD SERVICE TECH ABOUT THIS HE SAID NOTHING WRONG WITH CAR NEVER TOOK FOR TEST DRIVE. I DID... Read more
Incident date: Feb 17, 2011
MY 2007 SUZUKI RENO JERKS WHEN YOU PUT IT INTO REVERSE AND CHECK ENGINE LIGHT COMES ON, THEN WHEN YOU PUT IT INTO DRIVE IT GOES REALLY SLOW AND SOMETIMES I HAVE TO DRIVE IT IN 3RD GEAR I'VE READ AROUND DONE SOME RESEARCH AND I'VE SEEN ALOT OF PEOPLE WITH THE SAME PROBLEM. *KB
Incident date: Jan 31, 2012
THE TRANSMISSION JUST STOPPED WORKING WITH NO PRIOR INDICATIONS OF ANY PROBLEMS. I HAVE BEEN TOLD THAT IT WAS THE TORQUE LINKAGE THAT NEEDS TO BE REPLACED. WHEN I LOOKED THIS UP I LINE I SAW MANY PEOPLE WHO HAVE HAD THE SAME PROBLEM. *KB
Incident date: Feb 1, 2012
I WAS ACCELERATING ONTO THE FREEWAY TODAY AND IT FELT AS IF THE LEFT BRAKES CAME ON ALONG WITH A SCREECHING SOUND AND IT MADE ME SWERVE LEFT. I WAS ABLE TO AVOID SWERVING INTO MERGING TRAFFIC BUT I NEARLY CRASHED. OVER THE LAST WEEK THE VSC OFF LIGHTS HAVE STARTED GOING ON AND OFF AND AND AFTER REVIEWING SOME LITERATURE ON LINE IT SEEMS THAT HUNDREDS OF OTHERS HAVE HAD THE SAME TYPE OF PROBLEM. ... Read more
Incident date: Sep 1, 2010
TL* THE CONTACT OWNS A 2001 VOLVO XC70. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE FAILED TO SHIFT GEARS PROPERLY. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 103,000. UPDATED 02/22/12 *BF THE CONSUMER TOOK THE VEHICLE TO THE DEALER ON 02/04/11. SHE MENTIONED ... Read more
Incident date: Jan 9, 2008
LETTER FROM SENATOR SESSIONS ON BEHALF OF CONSTITUENT RE A PENDING GENERAL MOTORS WARRANTY CLAIM ON A 2006 CHEVROLET COLORADO. *TGW WHEN THE CONSUMERS WIFE WENT TO PUT THE VEHICLE IN PARK, THE VEHICLE PROCEEDED TO ACCELERATE THROUGH A WINDOW OF AN OFFICE BUILDING. THE WRECKER SERVICE VERIFIED THAT THE GEAR SHIFT WAS LOOSE, LEAVING THE TRANSMISSION IN THE FORWARD POSITION. GM DENIED THE CONSUMER... Read more
Crash
Incident date: Jan 27, 2012
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SHIFTER HANDLE FRACTURED WHILE ATTEMPTING TO EXIT A PARKING LOT. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 187,000. UPDATED 03/05/12*LJ UPDATED 03/06/12
Incident date: Jan 15, 2012
TL* THE CONTACT OWNS A 2005 CHRYSLER 300. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE VEHICLE FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE DEALER CONFIRMED THE SHIFTER FAILURE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 86,448 AND THE CURRENT MILEAGE IS 94,000. UPDATED 03/05/12*LJ UPDATED 03/07/12. *JB
HONDA
CIVIC HYBRID
(2003) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 29, 2012
Incident date: Feb 26, 2011
TRANSMISSION SLIP. *TT
VOLKSWAGEN
JETTA
(2009) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jan 29, 2012
Incident date: Jul 11, 2011
2009 VOLKSWAGEN JETTA TDI AT 53,000 MILES MY RADIATOR WENT OUT DUE TO A DESIGN FLAW WERE A CLAMP RUBBED A HOLE IN THE RADIATOR. VW WOULD NOT COVER UNDER FACTORY WARRANTY, AT 68,000 MILES THE ALIGNMENT WENT OUT IN THE AUTOMOBILE, AND FINNALLY AT 72,000 MILES I NOTICED MY TRANSMISSION MAKING A HARD SHIFT AND A DELAY SHIFT WHEN TAKING OFF, I INQUIRED ABOUT IT TWICE AT THE DEALER SHIP AND WAS ADVISE N... Read more
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2010 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING ANY SPEED, ROCKS WOULD ENTER THE GRILL AND DAMAGE VARIOUS COMPONENTS OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE CONDENSER FOR THE AIR CONDITIONER WAS FRACTURED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FRO... Read more
Incident date: Jan 22, 2012
WHILE DRIVING ON THE TOLL WAY AT 65 MPH THE TCS & ENGINE MALFUNCTION LIGHTS ILLUMINATED AND THE D (DRIVE) INDICATOR BEGAN FLASHING. AS THIS WAS HAPPENING THE VEHICLE BEGAN LOSING SPEED AND PRESSING ON THE ACCELERATOR INCREASED THE ENGINES RPMS BUT THE VEHICLE WAS STILL SLOWING DOWN. I COASTED TO THE SIDE OF THE HIGHWAY WITH THE ENGINE RUNNING AND DISCOVERED NO FORWARD OR REVERSE MOVEMENT WHEN SH... Read more
Incident date: May 26, 2009
TL* THE CONTACT OWNS A 2006 DODGE DAKOTA. THE CONTACT STATED THAT THERE WERE RATTLING NOISES COMING FROM THE FRONT END OF THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION FAILED. THE CONTACT WAS ALSO INFORMED THAT THE SWAY BAR LINKS WERE LOOSE. THE VEHICLE WAS REPAIRED. THE FAILURE HAD SINCE RECURRED ... Read more
Incident date: Aug 23, 2011
TL* THE CONTACT OWNS A 2011 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 1000 AND THE CURRENT MILEAGE WAS 10,000. UPDATED 02/22/12*LJ THE CONSUMER STATED THE TRAN... Read more
Incident date: Nov 21, 2011
4X4 MODULE NOW THE TRANSMISSION IS SHIFTING INTO 2 GEAR HARD. *TT
Incident date: Jul 20, 2008
TL* THE CONTACT OWNS A 2007 JEEP WRANGLER. THE CONTACT WAS DRIVING 40 MPH WHEN THE STEERING WHEEL STARTED TO SHAKE UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE STEERING DAMPER SEAL WAS FRACTURED. THE DEALER REPLACED THE STEERING DAMPER SEAL AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 35,000 AND THE CUR... Read more
Incident date: Aug 1, 2011
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE LOST POWER WITHOUT WARNING. A LOCAL MECHANIC DIAGNOSED THE PROBLEM AS THE TORQUE CONVERTER WHICH HAD SPLINED OFF AND SENT METAL SHAVINGS INTO THE TRANSMISSION. THE DEALER WAS CONTACTED BUT THE CONTACT REFUSED SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE... Read more
Incident date: Dec 15, 2011
TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT'S WIFE WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO INSPECTED THE FAILURE AND ADVISED THE CONTACT THAT THERE WAS A TRANSMISSION FAILURE. THE VEHICLE WAS THEN TOWED TO THE DEALER WHO INSPECTED THE FAILURE AND STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CON... Read more
Incident date: Jan 16, 2012
TL* THE CONTACT OWNS A 2002 VOLVO V70. WHILE DRIVING APPROXIMATELY 10 MPH, THE TRANSMISSION HESITATED EXCESSIVELY AND THE WARNING INDICATOR BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXI... Read more
Incident date: Dec 20, 2011
TL* THE CONTACT OWNS A 2005 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS WITH AN ABNORMAL INCREASE IN ENGINE RPMS. THE VEHICLE EVENTUALLY STOPPED ACCELERATING COMPLETELY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS A CATASTROPHIC FAILURE OF THE RADIATOR AND TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Jan 2, 2012
APPROPRIATE HANDLING-INFO COPY TO FORD MOTORS COMPANY RE 2008 LINCOLN MKX FROM TRINITY MCCGRIFF, 5TH ATTEMPT TO RESOLVE *TGW THE CONSUMER STATED THE VEHICLE WAS LEAKING TRANSMISSION FLUID. THE DEALER REPLACED A SEAL AND THE PTU SEVERAL TIMES. *JB
Incident date: Jan 2, 2012
TL* THE CONTACT OWNS A 2006 DODGE MAGNUM. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE SHIFTED FROM PARK. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT THE VIN DID NOT QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 05V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION). IN ADDITION, WHILE ATTEMPTING TO CLOSE THE TRUNK, THE TRUNK WOULD SLAM SHUT ABRUPTLY AND ABNORMALL... Read more