Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Aug 1, 2011
2011 HYUNDAI TUSCAN. CONSUMER WRITES IN REGARDS TO COOLING LINES, TRANSMISSIONS AND BRAKE SWITCHES REPLACEMENTS MORE THAN ONCE. *TGW THE CONSUMER STATED THE VEHICLE WOULD NT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED, THE TRANSMISSION WOULD BUCK AND BANG WHEN IT WAS SHIFTED FROM PARK TO DRIVE. THE DEALER FOUND THE TRANSMISSION WAS WORN INTERNALLY AND THE COOLER HOSE WAS CRACKED, WHICH CA... Read more
FORD
FIVE HUNDRED
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 25, 2012
Incident date: Jan 8, 2012
2005 FORD FIVE HUNDRED. CONSUMER WRITES IN REGARDS TO HARD SHIFTING AND TWO INSTRUMENT PANEL LIGHTS ILLUMINATING. *TGW THE CONSUMER ALSO STATED THE RPM'S WOULD RACE AT TIMES. THE CONSUMER WENT TO HER LOCAL DEALER AND A DIAGNOSTIC'S TEST REVEALED A PROBLEM WITH THE PCV VALVE. THE PCV WAS REPLACED AT A COST OF $ 112.95. HOWEVER, IT DID NOT RESOLVE THE PROBLEM. THE CONSUMER WENT BACK TO THE DEALER ... Read more
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2007 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE WAS SHUT OFF AND PARKED, WITH THE KEY REMOVED FROM THE IGNITION WHEN IT BEGAN TO ROLL AWAY IN REVERSE. THE CONTACT ENTERED VEHICLE AND APPLIED THE BRAKES HOWEVER, THE VEHICLE WOULD NOT REMAIN SECURED IN PARK. THE VEHICLE WAS TAKEN TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE TECHNICIANS DIAGNOSED A FAILURE WITH THE T... Read more
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 20, 2012
Incident date: Sep 18, 2012
TL* THE CONTACT OWNS A 2005 NISSAN PATH FINDER. THE CONTACT STATED THE VEHICLE LUNGED FORWARD AND THE TRANSMISSION FAILED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THEY ADVISED THE CONTACT THAT THE TRANSMISSION AND THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE... Read more
Incident date: May 1, 2012
2007 DODGE CHARGER. CONSUMER STATES LOCKED TRANSMISSION *TGW THE CONSUMER STATED HER DAUGHTER'S VEHICLE WOULD NOT COME OUT OF PARK. THE CONSUMER DISCOVERED CHRYSLER HAD RECALLED APPROXIMATELY 21,000 VEHICLES OF THE 2007 MODEL YEAR THAT HAD TRANSMISSION PROBLEMS. HOWEVER, WHEN HER DAUGHTER TOOK THE VEHICLE TO THE DEALER FOR REPAIR, SHE WAS INFORMED THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDE... Read more
CHEVROLET
EXPRESS 2500
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 19, 2012
Incident date: Sep 8, 2011
TL* THE CONTACT OWNS A 2007 CHEVROLET EXPRESS 2500. THE CONTACT STATED THAT HE NOTICED OIL LEAKING FROM THE VEHICLE. THE CONTACT FURTHER INSPECTED THE VEHICLE AND DISCOVERED THAT THE LEAK WAS COMING FROM THE COOLING COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THERE WAS A PIPE THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Jun 18, 2012
2005 FREESTAR. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER FAILURE WHILE DRIVING ON THE HIGHWAY. *TGW THE CONSUMER STATED IT COST $ 2,552.53 TO INSTALL A RE-BUILT TRANSMISSION/TORQUE CONVERTER. THE CONSUMER STATED HE RECEIVED A RECALL LETTER IN THE MAIL, STATING HE MAY BE ELIGIBLE FOR A REFUND FOR HIS OUT OF POCKET EXPENSES. THE CONSUMER CONTACTED THE DEALER ABOUT THE REFUND AND WAS INFORME... Read more
Incident date: Sep 22, 2009
TL* THE CONTACT OWNS A 2004 GMC SIERRA. THE CONTACT STATED THAT THE VEHICLE JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000....UPDATED 10/19/12 *BF UPDATED 10/25/12
Incident date: Dec 30, 2011
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO FAILED TRANSMISSION. RECALL 12V006000. *TGW THE CONSUMER STATED HE RECEIVED A DENIAL LETTER FROM FORD REGARDING A REQUEST FOR REIMBURSEMENT. FORD STATED IN THE LETTER, THAT THEIR RECORDS INDICATED A REFUND HAD ALREADY BEEN PROCESSED FOR THE REPAIR. THE CONSUMER STATED NO REFUND WAS EVER ISSUED TO HIM. IN DECEMBER 2011, THE VEHICLE BROKE DOWN. TH... Read more
Incident date: Dec 2, 2010
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE BEGAN TO ROAR AND THE VEHICLE EXHIBITED AN ABNORMAL CLICKING BEFORE STALLING. THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL DURING THE FAILURE. THE VEHICLE RESTARTED AFTER REPEATED ATTEMPTS. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION WOULD EXHIBIT H... Read more
Incident date: Jun 15, 2012
1998 HONDA ACCORD COMPLETE AUTOMATIC TRANSMISSION FAILURE AT 91,150 MILES. INCIDENT BELOW RESULTED IN NEAR COLLISION WHEN MY VEHICLE PULLED OUT TO MERGE INTO TRAFFIC AND VEHICLE WOULD NOT ACCELERATE MORE THAN APPROXIMATELY 15 MPH. OTHER VEHICLE HAD TO SLAM ON BRAKES TO AVOID SIDE COLLISION. I HAVE A 1998 HONDA ACCORD LX, 4- DOOR, 4 CYLINDER, AUTOMATIC TRANSMISSION. AT APPROXIMATELY 91,000 MI... Read more
Incident date: Sep 13, 2011
COMPLETE HONDA ACCORD AUTOMATIC TRANSMISSION FAILURE AT 69,550 MILES BELOW INCIDENT ALMOST RESULTED IN REAR END COLLISION ON INTERSTATE HIGHWAY WHEN ATTEMPTING TO ACCELERATE ONTO ENTRANCE RAMP AND VEHICLE BEHIND REQUIRED EVASIVE ACTION TO PREVENT REAR END COLLISION WITH MY VEHICLE DUE TO AUTOMATIC TRANSMISSION FAILURE, FAILING TO ACCELERATE MORE THAN 20 MPH. FOUR SPEED AUTOMATIC TRANSMISSION... Read more
Incident date: Aug 15, 2012
TL* THE CONTACT OWNS A 2005 NISSAN MAXIMA. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE VEHICLE WAS ACCELERATING AND SHIFTING GEARS INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHERE THEY ADVISED THAT THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILU... Read more
Incident date: Jan 16, 2006
2003 SATURN VUE. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION ISSUES *TGW IN MARCH OF 2004, THE CONSUMER RECEIVED A LETTER FROM SATURN STATING THERE WAS A PROBLEM WITH VEHICLES EQUIPPED WITH VTI TRANSMISSIONS AND IT WOULD REQUIRE REPAIR OR REPLACEMENT. THE TRANSMISSION WAS REPLACED AT THAT TIME BY SATURN. HOWEVER, SINCE THEN THE TRANSMISSION HAS BEEN REPLACED FOUR TIMES. GM INFORMED THE CO... Read more
Incident date: Feb 2, 2012
I OWN A TWO-WHEEL-DRIVE MODEL 2012 KIA SORENTO WITH A 2.4-LITER FOUR-CYLINDER ENGINE AND AUTOMATIC TRANSMISSIONS. IT HAS LOSS OF POWER DUE TO A SUDDEN FAILURE OF THE TRANSMISSION; AUTOMATIC TRANSMISSION DOES NOT CHANGE GEARS AND HAS A WHIRRING/WHINING NOISE. THE TRANSMISSION SHIFTS CORRECTLY BETWEEN 1ST AND 2ND GEAR. SHIFTING INTO 3 THE RMPS BEGIN TO INCREASE BEYOND NORMAL LIMITS AND SHIFTING I... Read more
Incident date: Jul 27, 2010
TL* THE CONTACT OWNS A 2007 DODGE CHARGER. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF THE PARK POSITION. THE CONTACT STATED AN INDEPENDENT MECHANIC REMOVED THE LINKAGE FROM THE GEAR AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CONFIRMED THE SHIFTER SPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Aug 21, 2012
VEHICLE TRANSMISSION SHIFTED FROM ~3RD-4TH GEAR WHILE DRIVING AT A CONSTANT 40 MILES PER HOUR IN TRAFFIC TO 1ST GEAR CAUSING VERY RAPID DE ACCELERATION (SUFFICIENT TO CAUSE ITEMS ON REAR DECK TO FLY FORWARD, SEAT BELTS TO LOCK, AND DRIVER TO HIT STEERING WHEEL) AND CAUSING OTHER DRIVERS TO BRAKE TO AVOID COLLISION. DRY PAVEMENT PREVENTED LOSS OF CONTROL. ACTION BY TRAILING DRIVERS (SPACING AND BRA... Read more
Incident date: Aug 23, 2012
THIS IS A NEW CAR PURCHASED AND SERVICED BY THE DEALER FROM THE DATE OF DELIVERY (12/28/04). THE HONDA SERVICE DEPT DID NOT DISCOVER THE TRANSMISSION PROBLEMS UNTIL IT MALFUNCTIONED. THIS IS VERY UNUSUAL. I HAVE ALL THE SERVICE DOCUMENTS TO PROVE IT. THE HONDA SERVICE DEPARTMENT WOULD LIKE ME TO REPLACE THE TRANSMISSION AT MY OWN EXPENSE. THEIR NEGLIGENCE CAUSED THIS AUTO TRANSMISSION FAILURE... Read more
CHEVROLET
TRAILBLAZER
(2003) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 29, 2012
Incident date: Aug 8, 2012
TL* THE CONTACT OWNS A 2003 CHEVROLET TRAIL BLAZER. THE CONTACT WAS DRIVING 45 MPH WHEN HE NOTICED THAT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO STATED THAT THEY NEEDED TO REPLACE THE FAN CLUTCH. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 84,000. UPDATED 9/25/12 *CN
Incident date: Apr 11, 2012
CPSC# I1240221A. 2003 FORD TAURUS. CONSUMER STATED THE TRANSMISSION FAILED UNEXPECTEDLY AND WITHOUT WARNING WHILE DRIVING. *LN
Incident date: Mar 20, 2012
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE MERGING INTO TRAFFIC, THE VEHICLE LUNGED FORWARD WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE TECHNICIAN REPROGRAMMED THE POWER TRAIN CONTROL MODULE AS A SAFETY PRECAUTION HOWEVER, THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFA... Read more
Incident date: Aug 15, 2012
TL* THE CONTACT OWNS A 2000 HONDA ODYSSEY. THE CONTACT STATED THAT THE DRIVER SIDE SLIDING DOOR LATCH FAILED WHICH PREVENT IT FROM CLOSING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 100,000.....UPDATED 10/11/12 *BF UPDATED 10/15/2012 *JS... Read more
FORD
FIVE HUNDRED
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 20, 2012
Incident date: Jun 20, 2007
THE TRANSMISSION WILL ENGAGE THE ENGINE AND LEAP FORWARD WITHOUT GIVING IT ANY GAS. NO CREEP, JUST LEAPS FORWARD SEVERAL YARDS. .. UPDATED 08-27-12 *BF
Incident date: Aug 6, 2009
2005 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR TRANSMISSION REPLACEMENT *TGW THE CONSUMER STATED HE RECEIVED A CHECK FROM FORD MOTOR COMPANY FOR $1,450.00 TO COVER THE EXPENSE OF REPLACING THE TRANSMISSION. HOWEVER, THE CONSUMER STATED HE PAID $ 2077.11 AND WOULD LIKE THE ENTIRE AMOUNT TO BE PAID. *JB
Incident date: Aug 1, 2012
2001 HONDA ODYSSEY. CONSUMER STATES PROBLEM WITH VEHICLE TRANSMISSION *TGW THE CONSUMER WAS INFORMED BY THE DEALER, IT WOULD COST $3,500 TO REPLACE THE TRANSMISSION.*JB
Incident date: May 14, 2012
TL*THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V595000 (POWER TRAIN: AUTOMATIC TRANSMISSION) BUT DID ... Read more
Incident date: Jul 9, 2012
-HARSH JERKING WHILE FOOT ON BRAKE AND SHIFTING FROM ANY GEAR TO DRIVE, IT'S AN AUTOMATIC TRANSMISSION -AT THE SPEED OF APPROXIMATELY 30 MPH, BRAKING FOR THE STOP SIGN, IT JERKED FORWARD FIRST BEFORE SPEED WAS REDUCED FORTUNATELY, IT WAS STILL UNDER WARRANTY. THE DEALER DIAGNOSED THE PROBLEM AS TRANSMISSION CENTER SUPPORT DAMAGE. THE VEHICLE WAS NEVER IN AN ACCIDENT AND IT WAS PURCHASED NEW.... Read more
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2003 FORD TAURUS. THE CONTACT STATED THAT AS THE GEAR WAS SHIFTED FROM PARK TO DRIVE, THE GEARS SLIPPED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIR. THE MANUFACTURER AND THE DEALER WERE MADE AWARE OF FAILURE. THE DEALER STATED THAT THE DIAGNOSTIC OF THE FAILURE WAS DIFFICULT BECAUSE THE FAILURE WAS NOT PRESENT CONSTA... Read more
Incident date: Sep 28, 2011
2011 CHRYSLER 200 SEDAN. CONSUMER STATES CAR DIES RANDOMLY *TGW THE CONSUMER STATED IT DIDN'T MATTER WHETHER THE ENGINE WAS COLD, HOT OR WARMED UP. THE ENGINE WOULD COMPLETELY STOP AND SHE WOULD HAVE TO PUT THE VEHICLE IN PARK AND RE-START THE ENGINE. THE INCIDENT HAPPENED AT LEAST 15 DIFFERENT TIMES, SINCE THE VEHICLE WAS PURCHASED AND IT USUALLY HAPPENED WHEN A STOP WAS MADE IN TRAFFIC, AT ... Read more
Incident date: Jun 17, 2011
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD HAD BEGUN SEPARATING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY THE HEAT AND TEMPERATURE CHANGES, WHICH DETERIORATED THE MATERIAL. THE VEHICLE WAS NOT REPAIR AND THE DEALER OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT THE VEHIC... Read more
Incident date: Jun 24, 2012
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT COOLANT WAS EMITTED THROUGH THE AIR CONDITIONING DUCT AND LEAKED INSIDE THE VEHICLE. THE FAILURE CAUSED ELECTRICAL PROBLEMS IN THE VEHICLE. A REPRESENTATIVE WAS SENT BY THE MANUFACTURER TO INSTALL A COOLANT FAN MOTOR ON THE VEHICLE. THE CONTACT STATED THAT AFTER THE INSTALLATION, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED WH... Read more
Incident date: Apr 30, 2012
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE VEHICLE EMITTED A GRINDING NOISE AND THE TRANSMISSION SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER ON MANY OCCASIONS, BUT THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS PERFORMING AS DESIGNED AND THE GRINDING NOISE WAS NORMAL. THE DEALER COULD NOT FIND A FAILURE AND STATED THAT THERE WERE NO R... Read more
Incident date: Feb 15, 2012
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT HE NOTICED THAT HE COULD TAKE THE KEY OUR OF THE IGNITION WITHOUT THE VEHICLE BEING SECURED IN PARK. THE CONTACT TRIED TO START THE VEHICLE BUT THE VEHICLE WOULD NOT START BECAUSE THE VEHICLE WAS NOT SECURED IN PARK. THE VEHICLE WAS NOT TAKEN FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 40,0... Read more
FORD
FIVE HUNDRED
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 27, 2012
Incident date: Jul 25, 2012
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LUNGED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THE THROTTLE CONTROL WAS REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 71,229. ....UPDATED 08-24-12 *BF THE CONSUMER SHIFTED THE VEHICLE INTO DRIVE IT THEN WENT I... Read more
Incident date: Nov 27, 2011
TL* THE CONTACT OWNS A 2009 DODGE CALIBER. THE CONTACT WAS DRIVING 75 MPH WHEN THE TRANSMISSION WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED A VALVE THAT WAS OUTSIDE OF THE TRANSMISSION. THIS FAILURE RECURRED ON MANY OCCASIONS. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 7... Read more
Incident date: Jul 19, 2012
TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE WOULD NOT ACCELERATE. THE CONTACT PULLED OVER, SHUT OFF AND RESTARTED THE VEHICLE HOWEVER THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THROTTLE BODY HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Jul 19, 2012
DRIVING AT HIGHWAY SPEEDS IN TRAFFIC WITH THREE CHILDREN IN THE CAR, WHEN THE TORQUE CONVERTER/TRANSMISSION FAILED WITH NO WARNING OR INDICATION OF PREVIOUS PROBLEM. VEHICLE WOULD NOT RESPOND TO ACCELERATOR. FORTUNATELY,WAS ABLE TO COAST OFF EXIT RAMP SAFELY. WOULD NOT GO FORWARD OR BACKWARD. 300 MILES FROM HOME. TOWING, CAR RENTAL AND REPAIRS. DEALER SAID RECALL NOT APPLIED TO THIS YEAR BUT SAME ... Read more
Incident date: Jul 21, 2012
TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT THE THROTTLE BODY FAILED AND HAD TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL INSTANCES OF SURGING FORWARD WHEN IDLING OR COMING TO A STOP. THE DEALER CLEANED AND REPROGRAMMED THE THROTTLE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 100,000. UPDATED 09/07/2012 *JS
Incident date: Jul 18, 2012
TL* THE CONTACT OWNS A 2006 CHRYSLER 300C. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WOULD NOT SHIFT OUT OF PARK . THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HOOK FOR THE TRANSMISSION GEAR SHIFT LEVER INTERLOCK RETURN SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ... Read more
VOLKSWAGEN
JETTA
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 20, 2012
Incident date: Jun 27, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 70 MPH WITH THE CRUISE CONTROL ACTIVATED WHEN THE TRANSMISSION LOST POWER. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRE... Read more
Incident date: Apr 1, 2012
TL* THE CONTACT OWNS A 2004 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING SLOWLY TO PARK THE VEHICLE, IT LUNGED FORWARD AND CRASHED INTO A WOODEN FENCE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE WAS FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE... Read more
Crash
Incident date: Jun 29, 2012
TL* THE CONTACT OWNS A 2007 HYUNDAI SANTA FE. THE CONTACT STATED THAT HE ATTEMPTED TO PARK IN HIS DRIVEWAY, BUT THE VEHICLE WOULD NOT SHIFT INTO PARK. THE CONTACT ALSO NOTICED THAT THE BRAKE LIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 09V12200... Read more
VOLKSWAGEN
BEETLE
(2004) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 17, 2012
Incident date: May 4, 2012
1) INFERIOR AUTOMATIC TRANSMISSION PUMP VALVE ASSEMBLY CAUSED VERY HARD DOWN AND UP SHIFTING THAT COULD STARTLE THE DRIVER. IT WAS REPLACED AT OWNER'S EXPENSE. 2) LEFT SIDE REAR WINDOW REGULATOR FAILED AND WAS REPLACED AT TIME OF PURCHASE (FEB. 2012). RIGHT SIDE REAR WINDOW REGULATOR HAS FAILED JULY 2012 AND MUST BE REPLACED AT OWNER'S EXPENSE.
Incident date: Oct 4, 2005
TL* THE CONTACT OWNS A 2005 FORD F350 SUPER DUTY. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WITHOUT WARNING WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE FUEL INJECTORS, THE TURBO CHARGER WAS REPLACED FOUR TIMES, THE HEAD GASKETS, AND THE REAR END RINGS HOWEVER THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONT... Read more
Incident date: Jul 11, 2012
TL* THE CONTACT OWNS A 2006 HYUNDAI SONATA. THE CONTACT STATED THE STEERING WHEEL BECAME VERY DIFFICULT TO STEER WHILE TURNING RIGHT. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE CONTACT SPOKE WITH THE DEALER AND WAS INFORMED THAT WATER GOT ONTO THE STEERING BELT AND CAUSED THE FAILURE. THE CONTACT FELT THAT THERE WAS MORE OF AN ISSUE BECAUSE THEY WERE UNABLE TO SHIFT THE VEHICLE OUT O... Read more
Incident date: Sep 1, 2009
TL* THE CONTACT OWNS A 2005 JAGUAR XJ8. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE THROTTLE GASKET WOULD HAVE TO BE REPLACED. APPROXIMATELY TWO YEARS AFTER THE REPAIR, THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY STALLED ... Read more
Incident date: Jul 8, 2011
2010 JEEP WRANGLER. CONSUMER STATES PROBLEM WITH BUSTED BOOT AND VIBRATION WHILE DRIVING WHICH WORSENS AS SPEED INCREASES. *TGW THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER FOUR TIMES, WITH NO RESOLUTION. THE DEALER REPLACED THE DRIVE SHAFT, INPUT SHAFT, TORQUE CONVERTOR AND A WORN DRUM. *JB
Incident date: Jun 16, 2010
AUTOMATIC TRANSMISSION SHIFT CABLE BROKE WHEN MOVING FROM PARK INTO REVERSE. CABLE HAD CORRODED AND BROKE NEAR THE POINT OF CONNECTION TO THE TRANSMISSION IN FRONT OF THE FIREWALL. CAR ROLLED BACKWARDS AND WOULD NOT RESTART BECAUSE TRANSMISSION WAS NO LONGER IN PARK AND COULD NOT BE SHIFTED. 2008 SATURN AURA 3.5L WITH 4 SPEED TRANSMISSION WITH PROBLEMS VERY SIMILAR TO NHTSA ACTION NUMBER : EA11015... Read more
Incident date: Jul 5, 2012
TL* THE CONTACT OWNS A 2008 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT STOPPED THE VEHICLE ON THE SHOULDER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. THE VEHICLE THEN BECAME ENGULFED IN FLAMES. THE POLICE AND THE FIRE DEPARTMENT REPORTED TO THE SCENE TO ASSIST WITH EXTINGUISHING THE FIRE. THE VEHICLE WAS DESTROYED. THE A... Read more
Fire
Incident date: Jun 21, 2012
2004 HONDA ACCORD. CONSUMER STATES THE VEHICLE HAD CATASTROPHIC TRANSMISSION FAILURE WHILE DRIVING ON THE HIGHWAY. *KB THE CONSUMER STATED HE READ ON THE INTERNET, WHERE A RECALL WAS ISSUED, BUT HE NEVER RECEIVED A NOTICE. *JB