Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Feb 24, 2013
MY 2004 MERCURY MONTEREY HAD A RECALL JOB DONE ON THE TRANSMISSION REPLACING THE TORQUE CONVERTER APPROXIMATELY TWO MONTHS AGO. I WAS DRIVING HOME FROM CHURCH TODAY, AND THE TRANSMISSION STOPPED WORKING. MY FAMILY ENDED UP STRANDED. IT WAS LUCKY FOR US THAT THE STREET WASN'T BUSY SO THAT WE DIDN'T HAVE AN ACCIDENT. *TR THE CONSUMER WAS INFORMED THE PROBLEM WAS COMPLETELY UNRELATED FROM THE PRE... Read more
Incident date: Dec 3, 2012
2009 SATURN AURA. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION SHIFT CABLE RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED ON DECEMBER 3, 2012, HE ATTEMPTED TO PARK THE VEHICLE. WHEN HE SHIFTED THE GEAR INTO PARK, THE VEHICLE STARTED ROLLING BACKWARDS. HE QUICKLY APPLIED THE BRAKE. HE TRIED TO START THE VEHICLE AGAIN, BUT IT WOULDN'T START, EVEN THOUGH THE SHI... Read more
Incident date: Sep 1, 2012
2011 CHEVY EQUINOX. CONSUMER WRITES IN REGARDS TO AUTOMATIC TRANSMISSION FAILURE. *SMD THE CONSUMER STATED ON TWO OCCASION, THE AUTOMATIC TRANSMISSION FAILED TO RE-ENGAGE WHILE MAKING A SLOW ROLLING TURN FROM A CENTER TURNING LANE INTO A DRIVEWAY. IN BOTH SITUATION, THE ENGINE CONTINUED TO OPERATE NORMALLY, BUT THE TRANSMISSION DID NOT ENGAGE LEAVING THE VEHICLE STALLED IN THE PATH OF ONCOMING ... Read more
Incident date: Feb 1, 2013
2006 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION MALFUNCTION. *SMD THE CONSUMER STATED THE VEHICLE SLOWED TO A STOP, IN THE MIDDLE OF THE INTERSTATE.
DODGE
CHALLENGER
(2011) — POWER TRAIN:AUTOMATIC TRANSMISSION
Feb 14, 2013
Incident date: Jul 1, 2012
TL* THE CONTACT OWNS A 2011 DODGE CHALLENGER. THE CONTACT STATED THAT WHEN ACCELERATING TO APPROXIMATELY 55 MPH AND RELEASING THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN TRAVELING AT THAT SPEED AND WOULD NOT DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE CURRENT MILEAGE IS A... Read more
Incident date: Aug 31, 2012
TL* THE CONTACT OWNS A 2012 HONDA ODYSSEY. THE CONTACT STATED THAT THERE WAS A THREE SECOND DELAY BEFORE THE VEHICLE ACCELERATED. THE VEHICLE WAS TAKEN TO THE DEALER AND WHERE THE CONTACT WAS INFORMED THAT THE 2012 MODEL IS A SIX-GEAR VEHICLE AND THERE IS A DELAY BEFORE ACCELERATING SO THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS 13 AND THE CURRENT MILEAGE WAS 8,400. THE CONSUM... Read more
Incident date: Feb 1, 2013
2002 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO FAULTY TRANSMISSION IN VEHICLE. *SMD THE CONSUMER STATED SHE WAS DRIVING DOWN THE HIGHWAY, WHEN SUDDENLY, IT FELT AS THOUGH THE VEHICLE HAD JERKED OUT OF GEAR OR IF THE BRAKE HAD BEEN APPLIED. THE CONSUMER STATED SHE RECENTLY DROVE THE VEHICLE, AND THE TCS AND CHECK ENGINE LIGHTS ILLUMINATED AND THE VEHICLE STARTED JERKING AGAIN.
Incident date: Feb 1, 2013
2008 CHEVY MALIBU. CONSUMER WRITES IN REGARDS TO TRANSMISSION DEFECT RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE, DESPITE RECEIVING A RECALL NOTICE IN THE MAIL.
Incident date: Jan 17, 2007
TL* THE CONTACT OWNS A 1997 FORD F-150. THE CONTACT STATED THAT THE GEAR LEVER WOULD NOT SHIFT INTO PARK. TO PREVENT THE VEHICLE FROM ROLLING AWAY, THE PARKING BRAKE WAS ENGAGED IN COMBINATION WITH A WHEEL BLOCK BEING PLACED IN THE FRONT AND REAR OF THE VEHICLE. THE VEHICLE HAD BEEN REPAIRED TWICE BY A SPECIALIZED TRANSMISSION CENTER AT THE OWNER'S EXPENSE. ON JANUARY 21, 2012, THE FAILURE RECURRE... Read more
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2006 CHEVROLET COBALT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SEIZED AND THE VEHICLE STALLED. THE CONTACT HAD TO WAIT A FEW SECONDS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS ADVISED THAT THE ANTI THEFT MODULE HAD FAILED AND WAS LATER REPLACED. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RECU... Read more
Incident date: May 10, 2012
MY 2011 CHEVY CRUZE HAS AN ERRATIC SHIFTING TRANSMISSION. AT TIMES IT IS CONFUSED AND HUNTS FOR GEARS. AT OTHER TIMES, IT HAS BANGED INTO GEAR. MOST OF MY DRIVING IS IN STOP AND GO TRAFFIC AND NOT HIGHWAY DRIVING. THE SCARIEST PART IS THE LACK OF ACCELERATION AT TIMES WHEN STEPPING ON THE GAS. SEVERAL MONTHS AGO, WHILE EXITING A SHOPPING CENTER, I ALMOST GOT HIT BY A BUS I WAS A LITTLE INTO THE RO... Read more
Incident date: Nov 26, 2012
TL* THE CONTACT OWNS A 2007 NISSAN XTERRA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AT THE TRANSMISSION. THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000 AND THE APPROXIMATE CURRE... Read more
Incident date: Jan 1, 2013
2011 TOYOTA TACOMA. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE TRANSMISSION AND SECURITY SYSTEM IN VEHICLE. . *SMD THE CONSUMER STATED ONE DAY AS SHE WAS LEAVING WORK, THE VEHICLE WOULD NOT START. IT SEEMED AS THOUGH THE VEHICLE DIDN'T RECOGNIZE THE KEY AND SHE WAS UNSUCCESSFUL AT JUMP STARTING IT. THE VEHICLE WAS TOWED TO THE DEALER AND THE PROBLEM WAS DETERMINED TO BE WITH THE SECURITY... Read more
Incident date: Dec 10, 2012
TL* THE CONTACT OWNS A 2011 GMC SIERRA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY WHEN IT ROLLED AWAY IN REVERSE AND INTO THE STREET. A CRASH DID NOT OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT PROVIDE ANY ASSISTANCE. THE FA... Read more
Incident date: Dec 26, 2012
2006 FORD TAURUS. CONSUMER REQUESTS REIMBURSEMENT FOR TRANSMISSION FAILURE IN VEHICLE. *SMD THE CONSUMER STATED THE TORQUE CONVERTER WAS REPLACED. *JB UPDATED 02/19/13
Incident date: Dec 23, 2012
TL* THE CONTACT OWNS A 2005 CHEVROLET MALIBU. WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN STATED THE TRANSMISSION HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,188. UPDATED 3/20/13 *CN
Incident date: May 4, 2012
2006 NISSAN FRONTIER. CONSUMER WRITES IN REGARDS TO CATASTROPHIC TRANSMISSION FAILURE. *TGW THE CONSUMER STATED WHILE TRAVELING AT APPROXIMATELY 45 MPH FROM HOME, THE VEHICLE COMPLETELY STALLED IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE WAS TOWED TO A REPAIR SHOP, WHERE AN INSPECTION REVEALED RADIATOR FLUID AND TRANSMISSION FLUID MIXED TOGETHER.
Incident date: Jan 2, 2013
2003 CADILLAC SEDAN DEVILLE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED. A DIAGNOSTIC TEST REVEALED, THE PORT CONVERTER CONTROL SOLENOID WAS STICKING. UPDATED 01/15/13
Incident date: Dec 10, 2012
VEHICLE WAS PARKED IN RESIDENTIAL DRIVEWAY. DRIVER REMOVED KEY, EXITED VEHICLE AND REMOTELY APPLIED THE DOOR LOCKS. VEHICLE IMMEDIATELY BEGAN COASTING DOWN AND ULTIMATELY OFF THE DRIVEWAY, DOWN A STEEP GRADE INTO THE YARD UNTIL IT STRUCK A TREE APPROXIMATELY 50 FEET AWAY. RESULTING SIGNIFICANT DAMAGE TO FRONT OF VEHICLE WAS APPRAISED AT $5900. CAR COULD NOT BE REMOVED FROM ITS RESTING PLACE AGAINS... Read more
Crash
Incident date: Dec 8, 2012
CAME HOME AND ATTEMPTED TO PARK IN DRIVEWAY. UPON ATTEMPTING TO PARK, CAR WOULD NOT SHIFT ALL THE WAY INTO PARK INITIALLY. I ATTEMPTED TO PUT THE CAR INTO PARK. AFTER SEVERAL ATTEMPTS CAR SEEMED TO BE IN PARK. AT THIS POINT I EXITED THE VEHICLE. UPON RETURNING TO MY DRIVE WAY I FOUND THE CAR HAD DRIFTED INTO MY GARAGE CAUSING DAMAGE TO MY BUMPER AND MY RIGHT PASSENGER SIDE. CAR WILL NOT START UNLE... Read more
Crash
Incident date: Oct 22, 2010
TL* THE CONTACT OWNS A 2005 FOR FOCUS ZXW STATION WAGON. THE CONTACT STATED THAT WHEN THE KEY WAS IN THE IGNITION AND THE SHIFT OVER RIDE BUTTON WAS DEPRESSED, THE KEY WOULD BECOME LOCKED IN THE IGNITION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT GLUED THE SHIFT OVER RIDE BUTTON IN PLACE AND CHANGED THE IGNITION, WHICH RESOLVED ... Read more
Incident date: Dec 3, 2012
2011 FORD FIESTA. CONSUMER WRITES IN REQUEST TO INITIATE SAFETY RECALL FOR "BUCKING AND JERKING" PROBLEM WHILE DRIVING. *TGW THE CONSUMER STATED THE BUCKING AND JERKING WHEN SLOWING DOWN AND COMING TO A STOP. AT THE LAST MOMENT THE TRANSMISSION WOULD DROP INTO THE LOWEST GEAR WHILE THE ENGINE WAS STILL REDUCING ITS RPM. THE ENGINE IS THE PULLING AGAINST THE BRAKING ACTION WHEN THE RPM'S BUMP UP ... Read more
Incident date: Nov 5, 2012
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT STATED THAT SHE STARTED THE IGNITION AND SHIFTED INTO DRIVE HOWEVER, THE VEHICLE DID NOT RESPOND. AFTER SEVERAL ATTEMPTS, THE VEHICLE OPERATED NORMALLY. LATER IN THE DAY WHILE THE CONTACT WAS ATTEMPTING TO ACCELERATE, THE VEHICLE WAS EXTREMELY HESITANT TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE T... Read more
Incident date: Oct 22, 2009
AUTOMATIC TRANSMISSION HAS GONE OUT TO SOON FOR CAR THAT IS THIS OLD! *TR
Incident date: Nov 7, 2012
TL* THE CONTACT OWNS A 2003 HONDA ACCORD. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION BEGAN TO SLIP GEARS AND THEN FAILED TO RESPOND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS ABLE TO RESUME IN OPERATION AFTER WAITING FOR ONE HOUR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THE TRANSMISSION WOULD... Read more
Incident date: Feb 3, 2012
2006 CHEVROLET IMPALA TRANSMISSION FAILURE AT 62,700 MILES. *TR
Incident date: Aug 1, 2012
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT WAS DRIVING UP A STEEP INCLINE APPROXIMATELY 25 MPH WHEN THE ENGINE RPMS INCREASED ABNORMALLY AND THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS DRIVEN TO A NEARBY AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE P... Read more
Incident date: Jan 10, 2010
2010 FORD FUSION SEL. CUSTOMER WRITES IN REGARDS TO CONTINUED TRANSMISSION PROBLEMS.*SMD THE CONSUMER STATED THE TRANSMISSION WOULD SLIP HARSHLY AND HESITATE ON ACCELERATION. THE RECALL REPAIR DID NOT CORRECT THE TRANSMISSION PROBLEMS. IT WAS DETERMINED THAT THE VALVE BODY AND SOLENOID BODY WERE DEFECTIVE. ALSO, ONE OF THE TIRES WAS LEAKING AIR, THERE WAS AN ISSUE WITH THE TRACTION AND BRAKES. ... Read more
Incident date: Oct 30, 2012
TL* THE CONTACT OWNS 2012 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY WHEN THE VEHICLE WAS TURNED OFF. THE CONTACT TURNED THE VEHICLE OFF BY THE PUSH TO START BUTTON AND DID NOT REALIZE THAT HE NEVER PUT THE VEHICLE IN PARK. THE CONTACT EXITED THE VEHICLE AND THE VEHICLE BEGAN TO ROLL DOWN A HILL. THE CONTACT WAS ABLE TO RE ENTER THE VEHICLE AND MANAGED TO STOP IT WITHOUT CRASH... Read more
Incident date: Nov 1, 2011
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 0 TO 20 MPH THE VEHICLE WOULD VIOLENTLY SHEKE FORWARD WHEN TRYING TO REACH FIRST GEAR. THE RPM'S WOULD ALSO REV UP TO APPROXIMATELY 3,000. THE CONTACT STATED THAT THIS FAILURE HAD OCCURRED ON AN INTERMITTENT BASIS FOR THE LAST TWELVE MONTHS. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC FOR D... Read more
VOLKSWAGEN
BEETLE
(2004) — POWER TRAIN:AUTOMATIC TRANSMISSION
Nov 5, 2012
Incident date: Oct 26, 2012
NEWLY PURCHASED VEHICLE THAT HAS A KNOW ISSUE. THE TIPTRONIC AUTOMATIC TRANSMISSION SLIPS DURING GEAR CHANGING. VW REFUSES TO FIX THE ISSUE BECAUSE IT IS OUT OF THE 4 YEAR WARRANTY BUT THE VEHICLE HAS LESS THAT 50000 MILES. THERE IS A KNOW ISSUE FOR THIS BUT I WILL HAVE TO PAY $6500 FOR THE REPAIRS>??? NOT FAIR FOR NEW BUYERS WHO ARE KEPT IN THE DARK ABOUT A KNOW ISSUE.. *TR
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Nov 2, 2012
Incident date: Jul 1, 2011
TL* THE CONTACT OWNS A 2005 NISSAN PATHFINDER. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED THAT LOCATED THE FAILURE AT THE RADIATOR. THE CONTACT WAS ADVISED THAT RADIATOR FLUID MIXED WITH THE TRANSMISSION FLUID AND CAUSED THE VEHICLE TO STALL. THE RADIATOR AND TRANSMISSION WAS REP... Read more
Incident date: Oct 13, 2012
MY 2002 HONDA CIVIC BECAME INOPERABLE WITHOUT ANY WARNING AS I ATTEMPTED TO MERGE ON A MAJOR HIGHWAY IN WASHINGTON DC. I COULD NOT SHIFT INTO GEAR WHEN I PRESSED THE ACCELERATOR; FORTUNATELY, I WAS ABLE TO DRIFT TO THE SHOULDER ON THE HIGHWAY WITHOUT INCIDENT. I HAD THE VEHICLE TOWED TO A HONDA DEALERSHIP WHERE IT WAS DIAGNOSED AS AN INTERNAL TRANSMISSION ISSUE AND I WAS ADVISED THAT IT WOULD HA... Read more
Incident date: Jul 20, 2012
2003 HONDA ODYSSEY. CONSUMER STATES TRANSMISSION OVERHEATED, BEGAN SHIFTING ERRATICALLY AND THE CHECK ENGINE LIGHT ILLUMINATED. *TGW THE CONSUMER STATED HE TURNED THE VEHICLE OFF, TO ALLOW IT TO COOL OFF. WHEN HE TURNED IT BACK ON, THE ENGINE LIGHT WAS STILL ON, BUT HE WAS ABLE TO DRIVE THE VEHICLE HOME. IT WAS STILL SHIFTING ERRATICALLY, BUT IT DID NOT OVERHEAT AGAIN. HE TOOK THE VEHICLE TO AN... Read more
Incident date: Oct 1, 2012
2000 HONDA ACCORD. CONSUMER STATES PROBLEM WITH VEHICLE TRANSMISSION *TGW THE CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED, AS WELL AS THE DRIVE/4TH GEAR LIGHT. THE CONSUMER WAS INFORMED THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $4,000.
Incident date: Jun 6, 2012
TL* THE CONTACT OWNS A 2005 FORD TAURUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE TRANSMISSION BEGAN TO JERK WITH HESITATION AND THE WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE TRANSMISSION WOULD SLIP GEARS UNEXPECTEDLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY STATED THAT ... Read more
Incident date: Aug 31, 2012
TL* THE CONTACT OWNS A 2012 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25-40 MPH, THE VEHICLE BEGAN JERKING ABNORMALLY AND WOULD NOT SHIFT INTO GEAR. THE VEHICLE WAS TAKEN TO THE DEALER INFORMED HER THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND COVERED THE COSTS OF THE TRANSMISSION REPLACEMENT. THE F... Read more
Incident date: Aug 9, 2010
TL* THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT STATED THAT DASHBOARD CRACK UNDER THE PASSENGER SIDE AIR BAG. THE CONTACT STATED THE PASSENGER SIDE AIR BAG HAD BECOME EXPOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE DASHBOARD WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 125,000. . ..UPDATED 12/03/12 *... Read more
Incident date: Nov 15, 2003
TL* THE CONTACT OWNS A 2003 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE WITH THE KEY OUT OF THE IGNITION THE VEHICLE BEGAN TO ROLL BACKWARDS ON ITS OWN AND CRASHED INTO A LAMP POST CAUSING DAMAGE TO THE FRONT DRIVERS SIDE DOOR. THE CONTACT DEPRESSED THE BRAKE PEDAL AND WAS ABLE TO STOP THE VEHICLE. THE FAILURE OCCURRED APPROXIMATELY SEVEN DIFFERENT TIMES. THE MANUFACTURER WAS... Read more
Crash
Incident date: Dec 12, 2011
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH SHE ATTEMPTED TO DEPRESS THE ACCELERATOR BUT RECEIVED NO RESPONSE. THE CONTACT MENTIONED THAT THE GEARS THEN ENGAGED WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. AFTER DEPRESSING AND HOLDINGTHE ACCELERATOR DOWN, THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S DESTINATION... Read more
Incident date: Oct 1, 2012
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE CONCERNING WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER. *TGW THE CONSUMER SUBMITTED THE SERVICE INVOICE. *JB
Incident date: Sep 11, 2012
WHEN ATTEMPTING TO PLACE MY VEHICLE IN PARK IT DIDN'T RECOGNIZED THE GEAR. THE VEHICLE WOULD ROLL OUT OF GEAR AT TIME. OTHER TIMES IT WAS DIFFICULT SELECTING OTHER GEARS. FINALLY THE CAR WOULD NOT START BECAUSE IT RECOGNIZED THE CAR IN DRIVE INSTEAD IN PARK. THEREFORE I WAS UNABLE TO RESTART VEHICLE. *TR UPDATED 1/30/13 *CN ACCORDING TO THE INVOICE, THE SHIFTER CABLE WAS BROKEN. THEY REPLACED ... Read more
Incident date: Oct 5, 2012
I PURCHASED THIS VEHICLE NEW IN MAY 2003. IN 2004, AN OIL COOLER WAS INSTALLED BY THE DEALERSHIP AS A RESULT OF HONDA AMERICA RECALL (NHTSA CAMPAIGN ID: 04V176000). ON 10/05/2012, ENGINE AND TCS LIGHTS CAME ON. I TOOK THE VEHICLE TO REPAIR SHOP THE NEXT DAY. THEY INFORMED ME THE CODES ON THE COMPUTER WERE P0700 - AUTOMATIC TRANSMISSION FAULT AND P0740 - TORQUE CONVERTER CLUTCH MALFUNCTION. THE COD... Read more
Incident date: Oct 22, 2010
I HAD PURCHASED A 2010 CHEVROLET IMPALA IN JULY, 2010. THE FIRST ATTEMPT AT REPAIR OF THE FRONT END VIBRATION WAS ON 10/22/2010. THE DEALERSHIP DID NOT RECOGNIZE THE VIBRATION. THE VEHICLE TIRES WERE ROTATED ON 01/26/11 IN AN ATTEMPT TO STOP THE VIBRATION IN THE FRONT END. THE VEHICLE WAS TAKEN IN ON 03/18/11 FOR FRONT END NOISE (THUMP) WHILE TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 07... Read more
GMC
SIERRA 1500
(2011) — POWER TRAIN:AUTOMATIC TRANSMISSION
Oct 4, 2012
Incident date: Apr 10, 2012
TL* THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE UTILIZING THE FOUR-WHEEL DRIVE MODE, HE ATTEMPTED A LEFT TURN, BUT THE VEHICLE WOULD NOT GO FORWARD, UNTIL HE TURNED THE STEERING WHEEL BACK TO THE RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,500. UPDATED 11/23/12 *CN
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Oct 4, 2012
Incident date: Sep 11, 2012
RADIATOR AND TRANSMISSION FLUID MIXED. INTERNAL RADIATOR FAILURE CAUSED DAMAGE TO TRANSMISSION. CAUSING LOSS OF POWER WHEN DRIVING. NISSAN IS AWARE OF THIS PROBLEM AND REFUSES TO STEP UP TO THE PLATE. IT IS A DEFECTIVE RADIATOR AND IT CAN BECOME VERY DANGEROUS IF IT HAPPENS ON A VERY BUSY INTERSTATE. I HAVE CHOSEN TO LET MY VEHICLE SET. I DON'T WANT TO CAUSE A FATALITY TO MYSELF OR MY FAMILY. PLEA... Read more
Incident date: Apr 26, 2012
TL* THE CONTACT OWNS A 2008 BMW 750LI. THE CONTACT STATED THAT THE TRANSMISSION HESITATED WHEN TRYING TO ACCELERATE TO 55 MPH OR HIGHER. THE VEHICLE WAS TAKEN TO THE DEALER TWICE WHO STATED THAT THERE WAS A CALIBRATION PROBLEM BETWEEN THE EGS MODULE AND THE DME MODULE. THE CONTACT WAS ADVISED THAT THERE WAS NO WAY TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THA... Read more
Incident date: Sep 27, 2012
AFTER FEELING THE AUTOMATIC TRANSMISSION WAS EXCESSIVELY LURCHY, I CAME TO STOP AT A TRAFFIC LIGHT ON A BUSY ROAD. WHEN THE LIGHT TURNED GREEN I SAT REVVING MY ENGINE AND WAS UNABLE TO GET THE CAR TO MOVE. I PUT CAR IN PARK AND THEN BACK IN DRIVE WITH THE SAME RESULTS. I TRIED THE S MODE WITH MANUAL SHIFTING AND CAR STILL DID NOT MOVE. I EVENTUALLY TURNED THE CAR COMPLETELY OFF AND BACK ON AND... Read more
Incident date: Jul 13, 2012
7/21/2011 BOUGHT VAN FROM PRIVATE PARTY. RECALL COMPLETED IN MARCH OF 2011 REGARDING BACK AXLE. ON 7/13/2012 8PM, MY 18YR OLD SON, WHILE DRIVING HOME FROM LACROSSE PRACTICE, NEARLY KILLED. UPON PULLING OUT ONTO THE MAIN ROAD, HE LOST ALL CONTROLS, NO STEERING, NO BRAKES AND NO POWER. HE COASTED AND PRAYED IT WOULD STOP. I ARRIVED, WE CALLED AAA. FLATBED TO MY HOME DRIVER COULD NOT BELIEVE HIS E... Read more
Incident date: Jul 27, 2012
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/12V006000 CONCERNING TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER STATED SHE RECEIVED A RECALL LETTER IN THE MAIL IN MARCH. HOWEVER, THE RECALL LETTER STATED PARTS WOULD NOT BE AVAILABLE UNTIL THE THIRD QUARTER OF 2012. IN JULY 2012, WHEN THE CONSUMER WENT TO HAVE THE DEALER FOR ROUTINE MAINTENANCE, SHE INQUIRED ABOUT THE RE... Read more