Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: Jul 25, 2013
TL* THE CONTACT OWNS A 2004 NISSAN MAXIMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND LUNGED ABNORMALLY. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 137,000. ...UPDATED 09-26-13 *BF
Incident date: Aug 15, 2012
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE VIOLENTLY JERKED INTERMITTENTLY. THE STEERING WHEEL SEIZED WITH THE ILLUMINATION OF THE POWER STEERING ASSIST FAILURE LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 600. ..UPDATED ... Read more
Incident date: Jul 26, 2012
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED A PROBLEM WITH THE TRANSMISSION OCCURRED, A DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE STARTED MAKING A GRINDING NOISE AT 3RD AND 5TH GEARS. THE DEALER CALIBRATED THE TRANSMISSION ONE MONTH LATER. TWO WEEKS LATER, THERE WAS A CHATTER COMING FROM THE TRANSMISSION. FORD STATED THE TRANSMI... Read more
Incident date: Jul 3, 2013
TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE HESITATED AND JERKED WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHERE A DIAGNOSTIC WAS PERFORMED THAT INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE TRANSMISSION REPLACEMENT WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE... Read more
JEEP
GRAND CHEROKEE
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 12, 2013
Incident date: Nov 12, 2012
TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE UNOCCUPIED AND RUNNING, THE VEHICLE ERRONEOUSLY ACCELERATED AND CRASHED INTO THE CONTACT'S RESIDENCE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Crash
Incident date: Jul 5, 2013
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN). THE CONTACT STATED THAT WHILE THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO STOP AND WAIT SOME TIME BEFORE BEING ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS, WHO STATED THAT THE TRANSMISSIO... Read more
Incident date: Mar 25, 2011
TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT AFTER SHIFTING INTO REVERSE, A LOUD AND UNUSUAL NOISE WAS HEARD FROM THE VEHICLE. THE CONTACT THEN SHIFTED INTO DRIVE AND DEPRESSED THE ACCELERATOR HOWEVER, THE VEHICLE PROCEEDED TO ROLL IN REVERSE. THE GEAR SELECTOR BOX THEN DISPLAYED AN ABNORMAL SYMBOL OF A SQUARE WITH AN "X" OVER THE SYMBOL. THE DEALER WAS CONTACTED AND STATED ... Read more
Incident date: Jul 1, 2013
SUBMISSION FROM CONSTITUENT RE PROBLEMS WITH 2012 FORD FOCUS. *SMD THE CONSUMER NOTICED THE AUTOMATIC TRANSMISSION SEEMED A BIT JERKY AND IT SHIFTED MORE OFTEN. WHEN THE CONSUMER VISITED THE DEALER TO HAVE THE OIL CHANGED AND THE TRIES ROTATED, SHE MENTIONED HER FINDINGS TO THE MECHANIC, AND HE INDICATED THERE WAS AN UPDATE AVAILABLE THEY WOULD PERFORM. WHEN SHE PICKED THE VEHICLE UP LATER THAT ... Read more
NISSAN
PATHFINDER
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 24, 2013
Incident date: Jun 13, 2013
I WAS PREPARING TO MERGE ONTO THE HIGHWAY, I SLOWED DOWN TO YIELD TO ONCOMING TRAFFIC. WHEN THE GAP BETWEEN ONCOMING CARS WAS LARGE ENOUGH I ACCELERATED AND PROCEEDED TO MERGE. INSTEAD OF ACCELERATING MY CAR BEGAN TO RUMBLE AND MOVE SLOWLY. INSTEAD OF PROPERLY MERGING ONTO THE HIGHWAY IT JUST SLOWLY ROLLED INTO ONCOMING TRAFFIC. I BECAME HORRIFIED AND I WAS AFRAID TO DRIVE ON THE HIGHWAY, AND I HA... Read more
Incident date: Jun 5, 2013
I AM HAVING AN ISSUE WITH MY 2010 FORD FUSION (V-6 ENGINE). FIRST THE CAR BEGAN IDLING ROUGH, WITH THE ENGINE OCCASIONALLY SURGING GEARS SHIFT (AUTOMATIC TRANSMISSION). ON A SECOND INCIDENT, THE ENGINE SHUT OFF WHILE SITTING AT IDLE, AND THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO THE DEALER, WHO WAS UNABLE TO IDENTIFY A PROBLEM BUT CLEANED THE THROTTLE BODY. ON A THIRD INCIDENT THE CAR ... Read more
Incident date: Nov 1, 2010
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE RECALL NOTICE. *SMD THE CONSUMER STATED IN NOVEMBER 2010, THE TRANSMISSION FAILED, WITH NO SYMPTOMS OF FAILURE. THE TRANSMISSION WAS REPLACED. IN AUGUST 2012, THE TORQUE CONVERTER WAS REPLACED. THE CONSUMER BELIEVED ONLY THE TORQUE CONVERTER SHOULD HAVE BEEN REPLACED IN 2010, AND NOT THE ENTIRE TRANSMISSION. THE CONSUMER I... Read more
Incident date: Jun 3, 2013
SUBMISSION FROM CONSTITUENT RE 2010 JEEP RECALL NOTICE FROM CHRYSLER. *SMD THE CONSUMER STATED SHE HAS MADE SEVERAL ATTEMPTS TO GET HER VEHICLE FIXED, BUT THE DEALERSHIP WOULD TAKE A LOOK AT THE NOTICE, AND SAY THEY WOULD GET BACK TO HER.
NISSAN
PATHFINDER
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 10, 2013
Incident date: Feb 1, 2013
THE AUTOMATIC TRANSMISSION IN THE VEHICLE BEGAN TO SHIFT ROUGHLY. IT WAS DETERMINED THROUGH THE NISSAN DEALERSHIP THAT THE RADIATOR HAD A CRACK IN , AND RADIATOR FLUID WAS LEAKING INTO THE TRANSMISSION FLUID. IT IS A DESIGN FLAW. *TR
Incident date: Apr 23, 2007
2002 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD ON AUGUST 16, 2004, THE DEALER INSPECTED THE TRANSMISSION, AS PER THE RECALL NOTICE, BUT DID NOT REPAIR/REPLACE ANYTHING. ON APRL 23, 2007, THE SHIFTING PROBLEMS WERE DUE TO AN INTERNAL PROBLEM; THE TRANSMISSION WAS FLUSHED IN AN ATTEMPT TO FIX THE PROBLEM. HOWEVER, THE SHIFTING AND... Read more
Incident date: May 25, 2013
SHIFT CABLE BROKE. WHEN I WENT TO PARK THE CAR, THE CAR KEPT MOVING. NO INJURY, NO DAMAGE. LOOKS LIKE GENERAL MOTORS SAFETY RECALL NUMBER 12106, BUT DEALER STATED THAT THE VIN WAS NOT UNDER THIS DEFECT. THIS IS A MAJOR SAFETY CONCERN AND IF OTHER VEHICLES ARE OUT THERE, THEN THEY SHOULD RECALL THEM ALL. I WAS NEVER NOTIFIED OF THIS DEFECT BECAUSE MY VIN WAS NOT ON THE LIST, AND I BELIEVE THA... Read more
MERCEDES-BENZ
GLK350
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 23, 2013
Incident date: Feb 1, 2011
WE HAVE HAD CONTINUING PROBLEMS WITH THE CONTROL BUTTONS ON THE WINDOWS,TEMP CONTROLS, LIGHTS, ETC. LOSING THEIR PAINTED COVERING/DELAMINATING. MERCEDES HAS SAID THAT THIS IS AN ENVIRONMENTAL PROBLEM DUE TO HAND LOTION AND/OR AIR FRESHENERS AND NOT A DEFECT. WE'VE HAVE MANY CARS OVER MANY YEARS AND WE'VE NEVER HAD THIS PROBLEM OCCUR BEFORE. APPARENTLY MERCEDES HAS RECOGNIZED THE PROBLEM AND ... Read more
Incident date: May 17, 2013
I EXPERIENCED THE SAME ISSUE AS A LOT OF OTHER OWNERS, THE GEAR SHIFT WOULD NOT GO INTO PARK SO THEREFORE MY CAR STARTED TO ROLL AWAY. AFTER SEVERAL ATTEMPTS I WAS STILL NOT ABLE TO GET IT IN PARK SO I LEFT IT IN NEUTRAL AND PUT ON THE EMERGENCY BRAKE. TO START MY VEHICLE I HAVE TO HAVE MY CAR IN NEUTRAL OR ELSE IT WILL NOT START. I RESEARCHED THE ISSUE AND SAW THAT THIS WAS AN APPARENT ISSUE THA... Read more
JEEP
GRAND CHEROKEE
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 15, 2013
Incident date: May 14, 2013
TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY THEN THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND C... Read more
Incident date: May 1, 2013
2012 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO A HIGH PITCH SQUEAL IN VEHICLE WHILE DRIVING ABOUT 20 MPH. *SMD THE CONSUMER STATED THE NOISE ONLY OCCURRED WHEN THE TEMPERATURE DROPPED INTO THE 40'S AND LOWER. SUBARU OF AMERICA DECLARED THE NOISE AS NORMAL WITHOUT EVEN EXAMINING THE VEHICLE. THE DEALER, HOWEVER, DID HEAR THE NOISE, BUT IT WAS DIFFICULT TO PINPOINT THE LOCATION. THE CONSUMER... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT HE WAS UNABLE TO ENGAGE THE VEHICLE INTO LOCK MODE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LOCKER GEAR KIT, ACTUATOR AND A CARRIER WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 17,000. ...UPDATED 06-19-13 *BF THE CONSU... Read more
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2000 BUICK CENTURY. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT HARD BETWEEN FIRST AND SECOND GEARS. THE CONTACT TURNED POWERED OFF AND RESTARTED THE VEHICLE IN ORDER TO RESOLVE THE PROBLEM MOMENTARILY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE TRANSMISSION WAS REBUILT TO RESOLVE THE FAILURE. THE MANUFACTURER WAS MAD... Read more
Incident date: Sep 1, 2012
2003 SATURN ION. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS AND SEEKS VEHICLE REIMBURSEMENT. *SMD THE CONSUMER STATED WHEN HE BACKED THE VEHICLE OUT OF THE GARAGE, AND PUT THE GEAR IN DRIVE, THE VEHICLE WOULD NOT GO FORWARD. THE CONSUMER BACKED THE VEHICLE BACK IN TO THE GARAGE. THE NEXT DAY HE TRIED IT, AND THE VEHICLE WENT FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNA... Read more
Incident date: Feb 21, 2013
2003 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED WITHIN THE PAST YEAR, THE TIMING BELT, SERPENTINE BELT, WATER PUMP, TRANSMISSION, HEATER VALVE, TRANSMISSION MOUNTS, POWER STEERING PUMP, DASH AND STEERING LINKS WERE ALL REPLACED.
Incident date: Apr 1, 2013
SUBMISSION FROM RE RECALL K39 AND EXCLUSIONS. *TGW THE CONSUMER STATED HE EXPERIENCED THE EXACT PROBLEM THAT WAS ADDRESSED IN THE RECALL WHERE THE GEAR WAS STUCK IN PARK. THE CONSUMER WAS INFORMED HIS VEHICLE DIDN'T HAVE THE MOPAR REPLACEMENT PART INSTALLED PRIOR TO JUNE 24, 2007, AND THEREFORE THE RECALL DID NOT APPLY TO HIS VEHICLE. THE CONSUMER WOULD LIKE CHRYSLER TO ACKNOWLEDGE THE DEFECT A... Read more
Incident date: Feb 20, 2013
TL* THE CONTACT OWNS A 2001 ACURA CL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION SLIPPED AND THE RPMS INCREASED EXCESSIVELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 04V17600... Read more
Incident date: Apr 1, 2013
2012 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED WHEN SHE SLOWED DOWN OR LET OFF THE GAS PEDAL, THE ENGINE ACTED AS THOUGH IT WAS GOING TO SHUT OFF, THEN ALL OF A SUDDEN IT WOULD LURCH FORWARD. IT ALSO HAPPENED WHEN LETTING OFF THE GAS TO TURN A CORNER, AND WHEN SHE ATTEMPTED TO ACCELERATE, IT FELT AS THOUGH THE VEHICLE WAS GOING TO STALL.
Incident date: Jul 27, 2012
2004 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED ON JULY 27, 2012, THE ENGINE LIGHT ILLUMINATED. THE CONSUMER IMMEDIATELY HAD IT CHECKED IT OUT, WHERE THEY DISCOVERED A POSSIBLE TRANSMISSION PROBLEM. ACCORDING TO THREE DIFFERENT MECHANICS, THE 2004 MODEL WAS KNOWN TO HAVE A DEFECTIVE TRANSMISSION FAN THAT DID NOT COOL DOWN THE TRANSMISSION EFFECT... Read more
VOLKSWAGEN
BEETLE
(2001) — POWER TRAIN:AUTOMATIC TRANSMISSION
Apr 5, 2013
Incident date: Apr 5, 2013
FIRST OF ALL< YOUR FORM WON"T LET ME SELECT TRANSMISSION< THAT IS WHY I SELECTED ENGINE> THE PROBLEM IS THE TRANSMISSION>>>>> I WAS DRIVING AT 45 MPH, SUDDENLY TRANSMISSION SLIPS INTO NEUTRAL. PRESSING ACCELERATOR DID NOT HELP. COASTED TO SIDE OF ROAD. MOVED TRANSMISSION SELECTOR THRU GEARS INCLUDING REVERSE. CAR DID NOT MOVE, THEN SUDDENLY THE TRANSMISSION JUMPED INTO GEAR AND LURCHED FORWARD.... Read more
Incident date: Jul 10, 2012
TL* THE CONTACT OWNS A 2008 BMW 750LI. THE CONTACT STATED THAT THE TRANSMISSION FAULT WARNING LIGHT ILLUMINATED ON AND CAUSED THE VEHICLE TO SHIFT HARD WHILE DECELERATING INDEPENDENTLY. THE CONTACT HAD TO SHUT OFF AND RESTART THE ENGINE IN ORDER FOR THE SYSTEM TO RESET. THE VEHICLE THEN BECAME HESITANT TO ACCELERATION ATTEMPTS OVER 50 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE COMPUTE... Read more
Incident date: Oct 18, 2011
2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION INTERMITTENTLY AT VARIOUS SPEEDS. *SMD THE CONSUMER STATED SHE BEGAN NOTICING THE PROBLEM IN 2011, AFTER A 2010 UPDATE OF THE TRANSMISSION SOFTWARE IN A FACTORY RECALL. IN ADDITION TO THE HESITATION WHEN TRYING TO ACCELERATE, THERE WERE ALSO A FEW INSTANCES WHERE THE CRUISE CONTROL SEEMED TO EITHER SURGE OR BACK DOWN, AS IF ... Read more
Incident date: Aug 15, 2012
TL* THE CONTACT OWNS A 2006 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 80,000. UPDATED 5/7/13 *CN ... Read more
LAND ROVER
RANGE ROVER
(2012) — POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 28, 2013
Incident date: Feb 15, 2013
TL* THE CONTACT OWNS A 2012 RANGE ROVER EVOQUE. THE CONTACT STATED THAT HE STARTED THE ENGINE AND EXITED THE VEHICLE WHEN THE VEHICLE INDEPENDENTLY ROLLED AWAY AND CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE GEAR SHIFT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PRO... Read more
Crash
GMC
YUKON HYBRID
(2009) — POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 25, 2013
Incident date: Nov 25, 2012
11/25/2012 - HYBRID SHUT DOWN WITH NO WARNING AT 65MPH ON I-80 GOING WEST NEAR OHIO BORDER - THUS LOST POWER STEERING AND PROPULSION. I GOT TO SHOULDER SAFELY; TOWED TO GMC DEALER - RESULT HYBRID FAULT CODE BUT NO CAUSE DETERMINED. CONNECTOR GREASED WITH DIELECTRIC GREASE, AND FAULT COULD NOT BE REPLICATED. 12/24/2012 - HYBRID FAILURE AFTER PARKED FOR 2 HOURS. TOWED TO GMC DEALER; CASCADE OF H... Read more
Incident date: Oct 17, 2012
2012 FORESTER 2.5X, 4-SPD AUTOMATIC TRANSMISSION: WHEN TRAVELING AT HIGHWAY SPEEDS, 50+ MPH, ANY ATTEMPT TO QUICKLY ACCELERATE CAUSES THE AUTOMATIC TRANSMISSION TO DOWNSHIFT ALL THE WAY TO SECOND GEAR. THIS RESULTS IN VERY HIGH RPMS, BUT A LOSS IN VELOCITY AS THE DOWNSHIFT TO SECOND GEAR IS NOT APPROPRIATE AT THE HIGH END OF THE ALLOWABLE RPMS FOR THE ENGINE. THE LOSS IN SPEED WHEN ATTEMPTING TO ... Read more
Incident date: Dec 19, 2010
2003 ACURA MDX. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE WHILE DRIVING. *SMD THE CONSUMER STATED WHILE DRIVING 75 MPH ON THE HIGHWAY, THE VEHICLE SUDDENLY WENT INTO NEUTRAL. THE CONSUMER STATED HE/SHE TRIED EVERY GEAR, BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THE HE/SHE WAS INFORMED THE TRANSMISSION HAD INDEED FAILED. THE SECOND INCIDENT OCCURRED TWO Y... Read more
Incident date: Mar 1, 2013
MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION MALFUNCTION. *SMD THE CONSUMER STATED THE TRANSMISSION WOULD OCCASIONALLY SKIP A GEAR AND GO TO THE NEXT HIGHEST GEAR. THE DEALER WAS UNABLE TO DUPLICATE THE CONSUMERS CONCERN. THE CONSUMER STATED THE MOST RECENT OCCURRENCE, WAS WHEN HE SLOWED DOWN TO STOP FOR A DEER IN THE ROAD, AND THE ENGINE SUDDENLY SURGED TO 5000 RPM AND T... Read more
Incident date: Dec 14, 2012
TL* THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A MECHANIC FOR ROUTINE MAINTENANCE AND HE WAS INFORMED THAT THERE WAS A TRANSMISSION LEAK ON BOTH SIDES OF THE MOUNT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE FAILURE AND ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
MERCEDES-BENZ
ML350
(2013) — POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 14, 2013
Incident date: Dec 29, 2012
2013 MERCEDES BENZ ML 350. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *SMD THE CONSUMER STATED HE PUSHED THE BUTTON FOR THE TRANSMISSION, BUT IT WOULD NOT GO INTO PARK, AND REMAINED IN DRIVE. THE CONSUMER WAS INFORMED THE ENTIRE STOCK PART ON THE VEHICLE HAD FAILED.
Incident date: Feb 18, 2013
TL* THE CONTACT OWNS A 2008 SUZUKI FORENZA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE EXHIBITED A DELAYED RESPONSE. ON A SEPARATE OCCASION THE GEAR LEVER WAS SHIFTED INTO DRIVE AND THE TRANSMISSION INDEPENDENTLY SHIFTED INTO REVERSE. THE VEHICLE WAS TAKEN TO A TRANSMISSION CENTER WHERE THE TRANSMISSION RANGE SENSOR WAS REPLACED. THE MANUFACTURER WAS N... Read more
Incident date: Mar 18, 2010
TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 76,000. UPDATED 05/01/13 *BF THE CONSUMER STATED THE TRAN... Read more
Incident date: Mar 1, 2013
LETTER FROM SENATOR CORYNYN ON BEHALF OF CONSTITUENT REGARDING HER 2004 FORD FREESTAR THAT LOST POWER, AND RECEIVE AN ALERT REGARDING HER RECALL NOTICE 11525 (TORQUE CONVERTER), AND BELIEVES SHE SHOULD BE REIMBURSE FOR HER PAYMENTS. *SMD THE CONSUMER STATED SHE SUBMITTED HER ORIGINAL RECEIPTS FOR REIMBURSEMENT, BUT SHE ONLY RECEIVED $50.00. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE TOWING ... Read more
Incident date: Mar 5, 2013
3-5-2013 TACOMA 2012 TRD 4X4 AUTOMATIC NEW, I NOTICED A VIBRATION ON ACCELERATION IN 1ST GEAR THROUGH 2ND GEAR IN THE FIRST FEW DAYS OF PURCHASE. HOWEVER, BECAUSE OF MY JOB TRAVEL AND JUST BEING LAZY I NEVER DISCUSSED THIS ISSUE UNTIL RECENTLY. THE 1ST TIME I BROUGHT IT TO MY DEALER WAS 31 JAN 2013 13,433 MI. THE DEALER ACKNOWLEDGED THE VIBRATION AND SAID TOYOTA WILL ATTEMPT TO FIX THIS PROBLEM ... Read more
Incident date: Mar 4, 2013
EVERY TIME TAKING OFF FROM A STOP. VEHICLE WOULD GO 3 MPH FOR 15 SECONDS, WOULD THEN JOLT AND LUNG FORWARD FAST. THIS HAPPENED ALL THE WAY TO WORK FOR 27 MILES. WHEN I CONTACTED FORD REGARDING THIS ISSUE, THEY SAID THEY HAD NO PREVIOUS COMPLAINTS. THIS IS DEFINITELY A SAFETY ISSUE. THE VEHICLE ALMOST HIT THE CAR IN FRONT OF ME SEVERAL TIMES. LATER THE VEHICLE WOULD NOT GO INTO REVERSE. I WAS STRAN... Read more
Incident date: Jun 1, 2008
2004 FORD FREESTAR. CONSUMER REQUESTS REIMBURSEMENT FOR TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED A CALL FROM THE DEALER INFORMING HIM, HE COULD BRING THE VEHICLE IN, TO HAVE THE TORQUE CONVERTER REPLACED. THE CONSUMER STATED IN JUNE OF 2008, A FEW MONTHS AFTER THE THREE WARRANTY HAD EXPIRED. HE EXPERIENCED A SUDDEN LOSS OF ENGINE POWER WHILE DRIVING. THE VEHICLE WAS... Read more
Incident date: Jul 17, 2012
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK AND WENT INTO LIMP MODE. THE CONTACT ALSO STATED THAT WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY COULD NOT DUPLICATE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANC... Read more
Incident date: Dec 15, 2011
TL* THE CONTACT OWNS A 2009 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND TURNING, THE VEHICLE LOST ACCELERATING POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. UPDATED 03/21/13*LJ THE CONSUME... Read more
Incident date: Feb 26, 2013
TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE FROM A COMPLETE STOP AND A BANGING NOISE WAS HEARD . THE CONTACT ALSO STATED THAT THE ENGINE LIGHT ILLUMINATED. AFTER LETTING THE VEHICLE SIT FOR A WHILE, IT WAS RESTARTED THEN OPERATED AS DESIGNED. THE VEHICLE HAD NOT BEEN DIAGNOSED BY A MECHANIC. THE FAILURE AND CURRENT MILEAGE WAS 80,000. ..UP... Read more
Incident date: Feb 12, 2013
TL* THE CONTACT OWNS A 2012 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD DECELERATE INSTEAD AND WITHOUT WARNING. THE CONTACT STATED THAT HE WOULD HAVE TO PUMP THE ACCELERATOR PEDAL A FEW TIMES BEFORE THE VEHICLE WOULD RESPOND. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS ADVISED THAT THEY WERE UNABLE TO REPLICATE T... Read more
Incident date: Feb 19, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE WOULD NOT RESPOND TO ACCELERATION ATTEMPTS AND STALLED WITH THE ILLUMINATION OF AN UNKNOWN WARNING LIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MIL... Read more
Incident date: Feb 5, 2013
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE THEN STARTED TO JERK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION HOWEVER, THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 30,000. THE CURRENT MILE... Read more