Consumer Safety Complaints

Incident date: Jul 25, 2025

After consulting with a certified technician, I’ve learned this model uses the same 6-speed transmission (6T40) found in several GM vehicles, and that it’s widely known to fail prematurely—many as early as 100K–117K miles. There are dozens of similar consumer complaints filed with NHTSA and discussed online. These are not isolated incidents but part of a consistent pattern of early, costly... Read more

Incident date: May 22, 2025

The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated. Additionally, the contact received notification of Customer Satisfaction Program 14M02; however, the dealer ... Read more

Incident date: Jul 30, 2025

The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

Incident date: Jul 1, 2025

The contact owns a 2015 Ford F-150. The contact stated that while driving on the highway at 65 MPH, the transmission downshifted to 1st gear from 6th gear, causing the rear wheels to lock up temporarily, and the check engine warning light illuminated. The contact pulled over and restarted the vehicle; however, while driving, the transmission only shifted from 3rd to 5th gear. The following day, th... Read more

Incident date: Jun 1, 2024

The contact owns a 2017 Nissan Pathfinder. The contact stated that while driving at various speeds the vehicle failed to properly accelerate and the transmission overheated. The vehicle was taken to the local dealer who diagnosed that the transmission cooler had leaked transmission fluid and needed to be replaced. The transmission cooler was replaced but the failure persisted. Additionally, while ... Read more

Incident date: Jul 21, 2025

The contact owns a 2021 Subaru Ascent. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle inadvertently lost motive and failed to accelerate at intended. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, and ... Read more

Incident date: Jul 21, 2025

The contact’s daughter owns a 2015 Ford Escape. The contact's daughter stated that while driving at an undisclosed speed, the vehicle hesitated while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was contacted. The vehicle was taken to the dealer but was not diagnosed or repaired. ... Read more

Incident date: Jul 17, 2023

The contact owns a 2019 Ram 1500. The contact stated that while driving on the highway at 60 MPH the messages "Service Air Bag System", "Service Electric Stability Control", "Service Trailer Brake System", "Service Park Brake", "Service Anti-Lock Brake System" and "Service Power Steering" were displayed and several unknown warning lights were illuminated. The contact stated that soon after, the t... Read more

Incident date: Jul 17, 2025

The contact owns a 2013 Ford F-150. The contact stated that while driving 45 MPH, the vehicle inadvertently downshifted. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 178,000.

Incident date: Jun 15, 2025

The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle had experienced hesitation to accelerate and reduced speeds. The manufacturer and local dealer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 130,000.

Incident date: Jun 21, 2025

See attached document for complaint.

Incident date: Jun 2, 2025

The contact owns a 2012 Ford F-150. The contact stated that while operating the vehicle, the transmission unexpectedly downshifted to first gear. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included i... Read more

Incident date: May 3, 2025

See attached document for complaint.

Incident date: Jul 14, 2025

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, leaving the contact stuck in the middle of the roadway. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicl... Read more

Incident date: Jul 11, 2025

The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed and attempting to switch gears, the transmission slipped. The transmission warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made awa... Read more

Incident date: Oct 14, 2024

See attached document for complaint.

Incident date: Jun 12, 2025

See attached document for complaint.

Incident date: Jun 21, 2025

The contact owns a 2014 Dodge Charger. The contact stated that while operating the vehicle, the message "Service Transmission" displayed, with a grinding sound coming from the transmission. The cause of the failure was not yet determined. The vehicle was taken to the local auto parts store and the message "Lost Communication with ECM and PCM" was displayed. The vehicle was not repaired. The local ... Read more

Incident date: Apr 12, 2025

Reduced power transmission module defective.

Incident date: Apr 1, 2025

The contact owns a 2018 Ford F-150. The contact stated that on several occasions while driving at undisclosed speeds, the transmission failed to shift correctly, causing the vehicle to jerk. The vehicle was then taken to a dealer and was diagnosed and determined that the CDF drum on the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified o... Read more

Incident date: Jun 12, 2025

The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the vehicle misfired. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was made aware of the f... Read more

Incident date: May 15, 2025

See attached document for complaint.

Incident date: Dec 28, 2022

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds the transmission unexpected downshifted from a high gear to a low gear, and the vehicle lurched forward while attempting to decelerate. The TPMS warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehic... Read more

Incident date: Jun 6, 2025

The contact owns a 2016 Ford F-150. The contact stated that while driving at undisclosed highway speeds, the vehicle stalled after the transmission shifted to the sixth gear. The contact stated that upon restarting the vehicle, the vehicle operated as needed; however, the failure recurred while accelerating and shifting to the sixth gear. The vehicle was taken to the local dealer. The vehicle was ... Read more

Incident date: Jun 12, 2025

The contact owns a 2021 Chevrolet Tahoe. The contact stated that upon attempting to reverse out of a parking spot, the vehicle failed to respond and there was an abnormal rattling sound coming from the rear end of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed that the transmission had failed and needed to ... Read more

Incident date: Jun 9, 2025

The contact owns a 2020 Ford Escape. The contact stated that while shifting into reverse, the vehicle drove forward instead of reversing. During the most recent failure, after starting the vehicle, the contact shifted the vehicle into park, and the vehicle collided with the contact's home. No warning lights illuminated. No air bags deployed. No injuries were sustained, and no medical attention wa... Read more

Crash

Incident date: Apr 6, 2023

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the vehicle was previously taken to the dealer, where the transmission was replaced twice; however, the failure persisted. Additionally, the contact stated that the dealer ha... Read more

Incident date: Jul 31, 2021

The primary component that failed is the transmission system, part of the vehicle’s powertrain, which has exhibited ongoing malfunction since the purchase of the 2021 Coachmen Mirada 35ES. The vehicle has been unsafe to drive due to this unresolved transmission issue, putting the safety of the driver and others at risk. The problem has been confirmed but not fully resolved by Peach State Ford un... Read more

Incident date: May 23, 2025

Gains speed on mild downhills. Request a feature to be called "Brake Saver" on all automatic transmissions. Depressing Brake downshifts if RPMs are low enough to reduce speed (2000-2500RPM, so next gear does not exceed 3600RPM). Taking foot off gas sets coasting maximum speed. If speed rises 5 km/hr 3 mi/hr the transmission downshifts to reduce speed to the speed the foot came off the gas peda... Read more

Incident date: May 23, 2025

Gains speed on mild downhills. Request a feature to be called "Brake Saver" on all automatic transmissions. Depressing Brake downshifts if RPMs are low enough to reduce speed (2000-2500RPM, so next gear does not exceed 3600RPM). Taking foot off gas sets coasting maximum speed. If speed rises 5 km/hr 3 mi/hr the transmission downshifts to reduce speed to the speed the foot came off the gas peda... Read more

Incident date: May 5, 2025

The contact owns a 2022 Kia K5. The contact stated that while attempting to accelerate from a complete stop at the red traffic light, the vehicle failed to respond upon depressing the accelerator pedal. The contact stated that upon shifting to park(P) and restarting the vehicle, the vehicle operated as needed. The vehicle was towed to the local dealer, but was not diagnosed or repaired. The manufa... Read more

Incident date: May 21, 2025

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileag... Read more

Incident date: Apr 9, 2025

See attached document for complaint.

Incident date: Apr 9, 2025

8 speed transmission failure.

Incident date: Apr 9, 2025

8 speed transmission failure.

Incident date: Oct 14, 2020

The contact owns a 2020 Chevrolet Camaro. The contact stated while shifting into gears to pull out of a parking space, the vehicle failed to respond. The vehicle was taken to an unknown dealer, where the TCM was replaced. Additionally, the contact stated that while reversing out of a parking space, the vehicle accelerated unintendedly. The contact stated that the brake pedal was depressed, but fai... Read more

Crash

Incident date: May 12, 2025

The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving on two occasions, the vehicle did not accelerate as intended. The contact stated that when the vehicle reached 55 MPH, the vehicle dead stopped, and she was thrust forward, and on the second occasion, she sustained a head injury from hitting her head on the steering wheel. Medical attention was not needed. Additional... Read more

1 injured

Incident date: May 11, 2025

My 2016 Nissan Sentra SV has had two complete CVT transmission failures. I purchased the vehicle used with somewhere between 30,000 - 40,000 miles. The transmission failed shortly after, and was replaced under warranty. Now, at 139,447 miles, the replacement transmission has also failed less than 70,000 miles later. The car lost acceleration and came to a complete halt while driving, stopping on t... Read more

Incident date: May 11, 2025

My 2016 Nissan Sentra SV has had two complete CVT transmission failures. I purchased the vehicle used with somewhere between 30,000 - 40,000 miles. The transmission failed shortly after, and was replaced under warranty. Now, at 139,447 miles, the replacement transmission has also failed less than 70,000 miles later. The car lost acceleration and came to a complete halt while driving, stopping on t... Read more

Incident date: Feb 22, 2025

See attached document for complaint.

Incident date: Mar 26, 2025

See attached document for complaint

Incident date: Mar 31, 2025

TRANSMISSION UNEXPECTEDLY DOWN SHIFTED HARD. VEHICLE HAD TO BE TOWED- HIGH RPM/LOW SPEED/HIGH TRANSMISSION TEMPS. DEALER STATED THIS IS A KNOWN PROBLEM WITH THIS TRANSMISSION - CONTROL VALVE BODY. TRANSMISSION DOWN SHIFTED HARD CAUSING REAR TIRES TO CHIRP. FORCE ON DOWN SHIFT WAS INTENSE AT 25MPH. IT WAS SO INTENSE MY WIFE AND I THOUGHT OUR VEHICLE WAS REAR-ENDED. THIS IS A HUGE SAFETY ISSUE. THI... Read more

Incident date: Apr 7, 2025

The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 65 MPH the transmission suddenly switched to neutral and the vehicle would no long accelerate. During the failure the message "Transmission Fault" had displayed. The contact was able to continue driving but later discovered that the vehicle would not operate in reverse. Later while driving the message "Transmis... Read more

Incident date: Apr 1, 2022

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnos... Read more

Incident date: Apr 1, 2025

The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V754000 (VISIBILITY). The contact stated while driving 35 MPH, the vehicle started to lose power. The check engine warning light was illuminated. The contact towed the vehicle to a dealer where it was diagnosed with transmission failure. The transmission and the clutch pack were replaced; however, the v... Read more

Incident date: Apr 11, 2025

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle began to vibrate excessively. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was no... Read more

Incident date: Apr 8, 2025

The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle could not able to be restarted. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approxim... Read more

Incident date: Apr 8, 2022

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the engine block was replaced twice, the transmission was replaced twice, and the front axle was replaced; however, the failure persisted. The vehicle was ta... Read more

Incident date: Oct 1, 2024

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission malfunctioned, causing the vehicle to violently jerk and hesitate. The cause of the failure was not yet determined. The local dealer was not yet been contacted. The manufacturer was notified of the failure and referred the contact to the local dealer for assistance. The failure mileage was... Read more

Incident date: May 31, 2024

The contact owns a 2015 Ford F-150. The contact stated while driving 20 MPH and crossing an intersection, the accelerator was depressed and there was an abnormal sound coming from the transmission. The contact stated that the transmission unexpectedly shifted out of the intended gear into neutral(N). The “Service Vehicle Soon” warning light was illuminated. The vehicle was taken to an independ... Read more