Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
MERCEDES-BENZ
CLK350
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 29, 2014
Incident date: Sep 2, 2013
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ CLK350. THE CONTACT STATED THAT THE VEHICLE REDUCED IN SPEED WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL HAD TO BE DEPRESSED NUMEROUS TIMES IN ORDER TO ACCELERATE, WHICH RESPONDED INTERMITTENTLY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE IN ORDER TO RESET THE COMPUTER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DE... Read more
Incident date: Jul 21, 2014
TL* THE CONTACT OWNS A 2004 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING AT NO PARTICULAR SPEED THE RPM'S ABNORMALLY INCREASED TO 7500 INDEPENDENTLY. THE VEHICLE STARTED TO JERK BACK AND FORTH WITH THE SERVICE LIGHT AND ACS LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THERE WAS A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 18, 2014
Incident date: Apr 15, 2014
TL* THE CONTACT OWNS A 2005 NISSAN PATHFINDER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS DIFFICULT TO SHIFT INTO GEARS AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT... Read more
Incident date: Jun 11, 2014
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE SERVICE TRANSMISSION AND THE BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS T... Read more
Incident date: Jul 16, 2014
TL* THE CONTACT OWNS A 2007 NISSAN FRONTIER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSE THAT THE RADIATOR HOUSING FRACTURED WHICH CAUSED THE RADIATOR FLUID TO PENETRATE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURREN... Read more
Incident date: Jul 2, 2014
TL* THE CONTACT OWNS A 2011 NISSAN ROUGE. THE CONTACT STATED THAT AFTER ENGAGING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING LIGHTS THAT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT ATTEMPTED TO ENGAGE THE ACCELERATOR PEDAL AGAIN AND THE VEHICLE RESUMED TO ITS NORMAL OPERATIONS. THE FAILURE OCCURRED ON SEVEN... Read more
Incident date: Jul 10, 2014
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE HESITATED AND FAILED TO ACCELERATE. THE MAINTENANCE SERVICE SENSOR ILLUMINATED ON THE INSTRUMENT PANEL. AN INDEPENDENT MECHANIC STATED THAT THE SECOND AND FOURTH GEARS WERE FAULTY AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAG... Read more
Incident date: Jul 4, 2014
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE DECELERATED FROM 65 MPH TO 30 MPH WITHOUT WARNING. AN INDEPENDENT MECHANIC LOCATED A FAILURE CODE AT THE TRANSMISSION SPEED SENSOR. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 154,000.
NISSAN
PATHFINDER
(2005) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 11, 2014
Incident date: Jul 5, 2014
TL* THE CONTACT OWNS A 2005 NISSAN PATHFINDER. THE CONTACT STATED THAT THE TRANSMISSION WAS SLIPPING AND THAT THERE WAS A TRANSMISSION LEAK. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS HESITATING AND STALLED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE RADIATOR AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER... Read more
Incident date: Jun 26, 2014
TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE... Read more
Incident date: Jun 29, 2014
TL* THE CONTACT OWNS A 2001 HONDA ACCORD. THE CONTACT STATED THERE WAS A LOUD NOISE UPON SHIFTING GEARS. THE SERVICE ENGINE SENSOR AND THE GEAR SENSOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V395000 (POWER TRAIN). THE VEHICLE WAS TO BE INSPECTED... Read more
Incident date: Mar 5, 2014
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY HESITATE AND THE SPEED WOULD DECELERATE. THE CONTACT INDICATED THAT THE CHECK TRANSMISSION SENSOR LIGHT AND OVER DRIVE LIGHT HAD ILUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REP... Read more
Incident date: Jun 25, 2014
TL* THE CONTACT OWNS A 2006 CHRYSLER 300. THE CONTACT STATED THAT WHILE PARKING, THE TRANSMISSION SHIFTER INTERLOCK LEVER FRACTURED WHICH PREVENTED THE CONTACT FROM SHIFTING OUT OF PARK. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION SHIFTER INTERLOCK LEVER TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 88,000... Read more
Incident date: Mar 14, 2012
TL* THE CONTACT STATED 2003 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE MADE A LOUD THUMPING SOUND AND IMMEDIATELY AFTER THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH ASSEMBLY AND TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REP... Read more
Incident date: Jul 10, 2013
TL* THE CONTACT OWNS A 2006 CHEVROLET COBALT. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE POWER STEERING WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT MENTIONED THAT THE TRANSMISSION SHIFTED AND MADE A LOUD CLICKING NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPA... Read more
Incident date: Mar 1, 2007
TL* THE CONTACT OWNS A 2006 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY DECELERATE AND WOULD NOT ACCELERATE PAST 40 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE DEFECT HAD RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE M... Read more
Incident date: Jun 16, 2014
TL* THE CONTACT OWNS A 2005 DODGE MAGNUM. THE TRANSMISSION SHIFT INTERLOCK LEVER FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICING AND THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Incident date: Jun 19, 2014
TL* THE CONTACT OWNS A 2013 MAZDA MAZDA6. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35MPH, THE VEHICLE STARTED TO MAKE A NOISE AND DECELERATED. THE CONTACT MENTIONED THAT THE TRANMISSION SHIFTED GEARS INDEPENDENTLY AND NO LIGHTS ILLUMINATED ONTHE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIM... Read more
Incident date: May 24, 2009
TL* THE CONTACT OWNS A 2006 SUZUKI RENO. THE CONTACT STATED WHEN MOVING FROM AN IDLE POSITION, THE VEHICLE WOULD SHIFT TO A HIGHER GEAR INDEPENDENTLY CAUSING THE VEHICLE TO REV EXCESSIVELY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THE TRANSMISSION SAFETY SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED. THE FAILURE... Read more
Incident date: Jun 14, 2014
TL* THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED AND DECELERATED WITHOUT BEING PROMPTED. NONE OF THE WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEA... Read more
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2007 PONTIAC G6. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
Incident date: Dec 7, 2013
TL* THE CONTACT OWNS A 2005 PONTIAC G6. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION EMITTED A LOUD CLUNKING NOISE WITH EXTREME HESITATION. THE ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED... Read more
Incident date: Jun 17, 2014
IT APPEARS THERE ARE FOUR (4) RECALLS ON THIS MODEL/MAKE/YEAR - WE HAVE NEVER RECEIVED A SINGLE RECALL NOTIFICATION. NHTSA CAMPAIGN # 14V252000, #14V224000, 14V153000, 12V460000. I WOULD APPRECIATED FURTHER INFORMATION IN CORRECTING IDENTIFIED RECALLS. *TR
Incident date: Apr 19, 2014
TL* THE CONTACT OWNS A 2002 TOYOTA RAV 4. THE CONTACT STATED THE VEHICLE SUDDENDLY ACCELERATED INDEPENDENTLY AND IMMEDIATELY THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN MADE THE CONTACT AWARE OF AN UNKNOWN MANUFACTURER RECALL RELATED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN W... Read more
Incident date: Jun 13, 2014
TL * THE CONTACT OWNS A 2010 NISSAN ROUGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CONTINUOUS VARIABLE TRANSMISSION (CVT) HAD OVERHEATED CAUSING THE TRANSMISSION TO BURN UP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRE... Read more
Incident date: Jun 3, 2013
I HAVE BEEN WAITING FOR THIS PART (TRANSMISSION OIL COOLER TUBE) SINCE LAST JULY. I CALLED IMMEDIATELY TO HAVE IT ADDRESSED BY MY DEALER AND THEY PUT ME ON A WAITING LIST. ALMOST A YEAR LATER (AND SEVERAL PHONE CALLS DURING THIS YEAR TO THEM) I AM STILL ON THAT WAITING LIST. MY RECALL STATES: "...OPERATING THE VEHICLE WITH INSUFFICIENT TRANSMISSION FLUID MAY CAUSE DAMAGE TO THE TRANSMISSION AN... Read more
Incident date: May 15, 2014
TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE, IT STARTED TO ROLL AWAY IN REVERSE INDEPENDENTLY. THE CONTACT STATED THAT THE VEHICLE ROLLED ALL THE WAY INTO THE STREET KNOCKING HER DOWN TO THE GROUND AND INTO A MAIL BOX. THE CONTACT SUSTAINED A LACERATION TO HER LEFT LEG WHICH REQUIRED MEDICAL ATTENTION. THE DEALER WAS NOT ... Read more
1 injured
NISSAN
PATHFINDER
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 11, 2014
Incident date: Mar 4, 2014
TL* THE CONTACT OWNS A 2006 NISSAN PATHFINDER. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED. THE DEALER STATED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 114,000.
NISSAN
PATHFINDER
(2006) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 10, 2014
Incident date: Jun 3, 2014
TL* THE CONTACT OWNS A 2006 NISSAN PATHFINDER. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE STARTED SHAKING VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS INSPECTED BY A LICENSED MECHANIC, WHO DIAGNOSED THAT THE TRANSMISSION FLUID LEAKED INTO THE RADIATOR AND WATER LEAKED INTO THE TRANSMISSION. THE VEHICLE WAS NO... Read more
Incident date: Mar 7, 2013
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A HESITATION AND VIBRATION WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION FLUID WAS LEAKING. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANU... Read more
Incident date: Jun 7, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE TURNING THE VEHICLE AT APPROXIMATELY 15 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE TROUBLE CODE DETECTED INTERNAL TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 81,700.
Incident date: Jun 5, 2014
TL* THE CONTACT OWNS A 2001 HONDA ACCORD. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STARTED JERKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A TRANSMISSION FAILURE. THE DEALER STATED THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 91,000. UPDATED 08/11/14*LJ
Incident date: May 27, 2014
TWO WEEKS AGO, IT BECAME INCREASINGLY MORE DIFFICULT TO REMOVE MY KEY FROM THE IGNITION AFTER PUTTING MY KEY INTO PARK. AT TIMES, IT MAY TAKE UP TO 5 MINUTES TO REMOVE MY KEY. WITHIN A WEEK, I NOTICED THAT IT WAS BECOMING MORE DIFFICULT TO SHIFT FROM PARK TO REVERSE. LAST SUNDAY, (JUNE 1, 2014) I WAS AT THE GROCERY STORE, SHIFTED INTO REVERSE, THEN DRIVE. WHEN I PUT MY FOOT ON THE GAS, IT WAS AS I... Read more
Incident date: May 12, 2013
TL* THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE MADE A FLUTTERING NOISE. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY OVER A SIX MONTH PERIOD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILE... Read more
Incident date: Aug 8, 2013
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 2 MPH, THE TRANSMISSION SURGED WITHOUT PRIOR WARNING. THE FAILURE RECURRED INTERMITTENTLY WHILE TRAVELING AT EXTREMELY LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THERE WAS NO DEFECT AND THAT THE UNEXPECTED SURGE WAS THE CHARACTERISTIC OF THE TRANSMISSION. THE MANUFACTURER WAS NO... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2008 NISSAN ROGUE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED AND SHUTTERED. THE CONTACT INDICATED THAT THE DEFECT WAS ALSO PRESENT WHILE DRIVING AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE W... Read more
Incident date: May 6, 2014
TL* THE CONTACT OWNS A 2008 RAV4 TOYOTA. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE WAS MAKING A HUMMING NOISE AS UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL COUPLING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 114,000 AND THE CUR... Read more
Incident date: May 21, 2014
TL* THE CONTACT OWNS A 2002 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE VEHICLE HESITATED SHIFTING BETWEEN SECOND TO THIRD GEARS WHILE THE SPEED DECREASED TO 10 MPH. THE VEHICLE RESUMED TO NORMAL SPEED ONCE IT TRANSITIONED INTO FORTH GEAR. THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION... Read more
NISSAN
PATHFINDER
(2014) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 28, 2014
Incident date: Dec 2, 2013
TL* THE CONTACT OWNS A 2014 NISSAN PATHFINDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD HESITATE TO ACCELERATE AS IT BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAG... Read more
Incident date: May 20, 2014
TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT STATED THAT WHEN PUTTING THE VEHICLE INTO REVERSE, THE VEHICLE JERK VIOLENTLY AND MADE AN ABNORMAL SOUND. THE CONTACT MENTIONED THAT THE WRENCH WARNING ICON ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILUR... Read more
Incident date: May 25, 2014
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE SUDDENLY FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 101,000.
Incident date: Mar 14, 2013
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT ONCE THE VEHICLE WAS TURNED OFF IT COULD NOT BE RESTARTED. THE RADIO ALSO FAILED AND THE VEHICLE EXHIBITED A REDUCTION IN POWER. THE FAILURE RECURRED ON 5 DIFFERENT OCCASIONS. THE VEHICLE WAS TOWED AND THE TRANSMISSION, ALTERNATOR, FRONT AXLE AND BATTERY WERE ALL REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT N... Read more
Incident date: Apr 17, 2014
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED WHILE THE VEHICLE WAS BEING INSPECTED, A MECHANIC NOTICED A LEAK IN THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION COOLER LINE FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE CURRENT MILEAGE WAS 44,000. UPDATED 08/11/2014*LJ THE CONSUMER STATE... Read more
Incident date: Dec 18, 2013
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE EXPERIENCED A THREE TO FOUR SECOND LAG. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 325 A... Read more
JEEP
GRAND CHEROKEE
(2007) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 21, 2014
Incident date: Mar 19, 2014
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 20 MPH, THE VEHICLE FAILED TO ACCELERATE ACCOMPANIED BY AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD FAIL TO ACCELERATE OVER 20 MPH ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT R... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2007 FORD FREESTYLE. THE CONTACT STATED THAT WHILE SHIFTING INTO PARK OR REVERSE, THE VEHICLE WOULD JERK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,492 AND THE CURRENT MILEAGE WAS 121,692. UPDATED 08/19/14*LJ ... Read more
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCELERATE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE VEHICLE FAILED TO OPERATE IN REVERSE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS ... Read more
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2005 CHEVROLET COBALT. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO RELEASE THE KEY WHILE PARKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION AND INFORMED THE CONTACT THAT HIS VEHICLE HAD A TRANSMISSION PROBLEM THAT WAS NOT COVERED UNDER THE RECALL. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ... Read more
Incident date: Sep 19, 2012
TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION SHIFTED INTO NEUTRAL INDEPENDENTLY WITH EXTREME HESITATION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION WAS TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Incident date: Feb 21, 2014
TL* THE CONTACT OWNS A 1999 KIA SPORTAGE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE TRANSMISSION SLIPPED GEARS WITHOUT WARNING. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE ... Read more