Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 48,526 complaints — component: POWER TRAIN:AUTOMATIC TRANSMISSION
Incident date: May 18, 2021
2013 Nissan Rogue. Consumer writes in regard to transmission failure. THE CONSUMER STATED THE MANUFACTURER ADVISED THE TRANSMISSION WAS OUT OF WARRANTY.
FORD
TRANSIT CONNECT
(2019) — POWER TRAIN:AUTOMATIC TRANSMISSION
Apr 14, 2021
Incident date: Apr 12, 2021
2019 FORD TRANSIT CONNECT 2.0L GDI I4 ENGINE 8 SPD AUTO TRANSAXLE, 83,000 MILES. TRANSMISSION EXHIBITING DIFFICULTY SHIFTING IN LOWER GEARS. VAN WAS WORKING FINE, THEN ALL AT ONCE THE TRANSMISSION STOPPED WORKING AT A STOP LIGHT. TRANSMISSION ACTED LIKE IT WAS IN PARK, I TURNED OFF KEY AND TURNED BACK ON AND THE VAN WOULD DRIVE AGAIN. WHEN I PULLED IN FRONT OF MY DRIVEWAY THE VAN WOULD NOT GO IN R... Read more
FORD
EXPEDITION
(2019) — POWER TRAIN:AUTOMATIC TRANSMISSION
Apr 1, 2021
Incident date: Apr 1, 2021
EVENT OCCURS WHEN VEHICLE IS WARMED UP - TRANSMISSION FLUID TEMP > 205 AND MORE LIKELY TO OCCUR GOING UPHILL OR ON A SLIGHT INCLINE ON HIGHWAY WITH A SPEED ABOVE 55 MPH. WHEN ACCELERATING QUICKLY OR AGGRESSIVELY, THE 10 SPEED TRANSMISSION FAILS. I PUSH DOWN ON THE GAS PEDAL WHILE IN THE 10 GEAR. IT SEEMS LIKE IT IS STUCK IN NEUTRAL, THE ENGINE REV'S TO THE RED LINE IF I LEAVE MY FOOT ON TH... Read more
Incident date: Mar 5, 2021
CLUTCH WENT OUT IN AUTOMATIC TRUCK CAUSING TRANSMISSION TO OVERHEAT AND FAIL. LOST REVERSE WHILE DRIVING AND TRUCK WOULD SLAM INTO EVERY GEAR WHEN ACCELERATING OR DOWNSHIFTING. ONLY 18,000 MILES ON TRUCK. TRUCK WAS BROUGHT INTO FORD BACK IN JAN 2021 AND THEY REPLACED THE MAIN BRAIN TO THE TRANSMISSION AND TRANSMISSION OVERHEATED AND FAILED BY MARCH 2021. VEHICLE WAS IN MOTION ON HIGHWAY WHEN FAI... Read more
Incident date: Oct 22, 2020
GOOD EVENING, I AM FILING A COMPLAINT AGAINST AMERICAN HONDA MOTOR CO. LAST YEAR, THE MANUFACTURER FAILED TO REMEDY THE ONGOING AUTOMATIC TRANSMISSION RECALL 04V-176. BRAMAN HONDA IN MIAMI, FLORIDA DID NOT INSPECT THE TRANSMISSION AS REQUIRED AND LIED ON THEIR WORK ORDER THAT THE TRANSMISSION IS BAD. THE SERVICE DEPARTMENT TOOK 7 HOURS WITH MY VAN. PLEASE SEE ATTACHED. MY TRANSMISSION WAS IN WO... Read more
Incident date: Oct 10, 2020
WHILE DRIVING DOWN THE ROAD THE VEHICLE ABRUPTLY DOWN SHIFTS , DASH BOARD GOES BLANK, WRENCH LIGHT POPS UP AND SPEEDOMETER ZEROS OUT. FORCING YOU TO STOP
Incident date: Aug 19, 2020
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL SERVICE INDICATOR LIGHTS WERE DISPLAYED WHILE DRIVING 79 MPH PRIOR TO THE VEHICLE SHUTTING OFF INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED HOWEVER, OPERATED WITH REDUCED ENGINE POWER. THE VEHICLE WAS SLOWLY DRIVEN TO DON JOHNSON'S CUMBERLAND MOTORS (1925 ELM ST, ... Read more
Incident date: Aug 8, 2020
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL, AN ABNORMAL CLICKING NOISE WAS HEARD. THE VEHICLE ROLLED BACK ON IT'S OWN, CAUSING THE VEHICLE TO HIT A TWO POST AND A STAIRCASE OF THE NEIGHBOR'S HOUSE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NOTED THE VEHICLE WAS IN PAR... Read more
Crash
1 injured
Incident date: Jul 3, 2020
AT A RED LIGHT MY CAR BEGAN ACTING FUNNY WHEN THE LIGHT TURNED GREEN THE CAR WAS HESITANT TO GO IT WAS HAVING TROUBLE SHIFTING AND ACCELERATING THE CHECK ENGINE LIGHT CAME ON THE NEXT DAY AND THE CODE CAME BACK FOR A CLUTCH SENSOR I HAVE A DUAL TRANSMISSION FORD FIESTA THE CAR WONT TURN OVER SOMETIMES AND HAS TROUBLE STOPPING
Incident date: Jun 2, 2020
TRANSMISSION ISN'T SHIFTING . SOMETIMES STALLS BEFORE CHANG INTO GEARS. *TR
Incident date: Mar 6, 2020
THE TRANSMISSION ISN'T SHIFTING OUT PROPERLY. YOU CAN HEAR THE CAR REVVING UP AND NOT CHANGING GEARS. THE ACCELERATION IS SLOW AS WELL. ALTHOUGH I'M PRESSING ON THE GAS, IT TAKES A WHILE FOR THE CAR TO PICK UP SPEED. THE DRIVER SEAT IN MY BRAND NEW TUSCAN IS ALSO PEELING. I HAVEN'T CLEANED THE SEAT WITH ANY KIND OF CHEMICALS, BUT A SMALL SPOT IS VISIBLY PEELING.
Incident date: Apr 13, 2020
VEHICLE WAS STATIONARY ON A CITY STREET. IN PARK, MOTOR NOT RUNNING, KEYS NOT IN THE IGNITION. VEHICLE STARTED TO ROLL AND CRASHED INTO A UTILITY POLE NEARLY BREAKING IT IN TWO. THERE WAS A RECALL PERFORMED IN 2019 TO PREVENT THIS FROM HAPPENING. A GOOGLE SEARCH SHOWS THAT THE RECALL DID NOT CORRECT ALL THE ISSUES. I CONTACTED FCA, THEY SENT AN INSPECTOR OUT, I WAS TOLD BY THE INSPECTOR([XXX]) ... Read more
Crash
Incident date: Jun 19, 2019
VEHICLE STALLS WHEN COMING TO A STOP. IT STARTED OUT BEING SPORADIC, DIDN'T HAPPEN TOO OFTEN. THEN GRADUALLY THE STALLING HAPPENED MORE OFTEN UNTIL IT'S TO THE POINT WHERE IT STALLS ALMOST EVERY TIME IT IS DRIVEN. FOUND OUT IT IS A KNOWN PROBLEM OF THE TORQUE CONVERTER, WHICH CAN CAUSE METAL SHAVINGS TO GO INTO THE TRANSMISSION, WHICH COULD CAUSE THAT TO GO AS WELL. WITH CHILDREN IN THE CAR ON A R... Read more
FORD
FUSION HYBRID
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 19, 2020
Incident date: Jan 16, 2020
2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD CONSUMER STATES THAT WHILE DRIVING INTO AN INTERSECTION VEHICLE COMPLETELY STOPPED. VEHICLE WAS TOWED TO ACCENTS AUTO (WILLIAMSBURG, VA) WHERE DIAGNOSTICS WERE RAN. CONSUMER WAS INFORMED THAT VEHICLE NEEDED TO BE TOWED TO DEALER FOR DIAGNOSIS. VEHICLE WAS TOWED TO WILLIAMSBURG FORD (WILLIAMSBURG, VA). IT WAS DETERMINED TH... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2012 TOYOTA CAMRY. WHILE OPERATING THE VEHICLE, THE TRANSMISSION WOULD SUDDENLY DOWNSHIFT CAUSING THE VEHICLE TO STALL *LN *DT THE CAUSE OF THE FAILURE WAS UNKNOWN THE VEHICLE WOULD START TO SHUTTER AND VIBRATE, CAUSING THE CONTACT TO BE CONCERNED FOR HIS SAFETY THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS ABOVE 50 MPH, THE TRANSMISSION WOULD DOWNSHIFT CAUSING ... Read more
Incident date: Jan 16, 2020
SEAT BELT SENSOR ACTIVATES WITH VERY LITTLE WEIGHT IN THE SEAT (LESS THAN 10 LBS) THE ALARMS CONTINUES TO GO OFF EVEN WHEN THE SEAT IS EMPTY. IVT TRANSMISSION KNOWN BY CVT. I SKATE WHEN I SLOWLY ACCELERATE IN OCCASIONS APROXMATE 5 TO 20 SECONDS. GIVES ME A SLIGHT HIT IN THE TRANSMISSION.
Incident date: Feb 10, 2020
TL* THE CONTACT OWNS A 2014 JEEP PATRIOT. WHILE DRIVING AT 45 MPH AND MAKING A LEFT TURN THE VEHICLE DECELERATED WITHOUT WARNING. THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TURNED OFF AND BACK ON HOWEVER, THE VEHICLE FAILED TO EXCEED 20 MPH WHILE DRIVING. THE VEHICLE WAS TAKEN TO (O'REILLY CHEVROLET 6160 E BROADWAY BLVD, TUCSON, AZ 85711 (520) 829-... Read more
Incident date: Jun 1, 2017
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE VEHICLE SLAMS INTO GEAR. THE TRANSMISSION WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THERE WAS A RATTLING NOISE UNDER THE DRIVER'S SIDE. THE VEHICLE FAILED TO START LEAVING THE DRIVER AND PASSENGER'S STRANDED. *JS
Incident date: Oct 28, 2019
MY 2013 NISSAN ALTIMA SV TRANSMISSION SHUTTERED WHILE ON THE HIGHWAY. I WAS IN BUSY TRAFFIC AND ALMOST CAUSE AN ACCIDENT. NISSAN SHOULD BE ASHAMED OF THEIRSELVES....MAKING A VEHICLE WITH A TRANSMISSION LIKE THIS. AND THEY KNOW THE TRANSMISSION IS MOST IMPORTANT PART OF THE VEHICLE.
Incident date: Oct 20, 2019
TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STARTED TO VIBRATE VIOLENTLY. THE CONTACT TURNED THE VEHICLE AROUND AND ATTEMPTED TO DRIVE HOME, WHICH WAS IN CLOSE PROXIMITY. WHEN THE CONTACT ATTEMPTED TO BRAKE, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO FORD OF CLERMONT (1101 E HWY 50, CLERMONT, FL 34711) WHERE IT... Read more
Incident date: Feb 4, 2019
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT EXPERIENCED GREAT DIFFICULTY WHILE PUMPING FUEL INTO THE VEHICLE. THE CONTACT ATTEMPTED SEVERAL DIFFERENT METHODS TO REMEDY THE FAILURE, BUT NONE OF THEM WORKED. THE CONTACT TOOK THE VEHICLE TO DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND WAS INFORMED THAT THERE WAS NO REMEDY. NO FURTHER ... Read more
Incident date: Sep 18, 2019
THIS IS THE 2ND TIME THE 2019 JEEP CHEROKEE COMPLETELY LOST POWER AND SHUT OFF WHILE DRIVING. ALL WARNING DASH LIGHTS CAME ON AFTER PULLING OFF THE ROAD PUT IN PARK AND RESTART. WARNING SAYS TRAN NEED SVC. ACC/FCW LIMITED FUNCTIONALITY. FRONTEND AND REAR COLLISION DISABLED. THE SHIFTER IS LOUD AND CLUNKY WHEN PUTTING IN GEAR. DEALERSHIP SAID WHEN IT HAPPENED 3MONTHS AGO THERE WAS NOTHING THEY COUL... Read more
MERCEDES-BENZ
AMG GLA45
(2019) — POWER TRAIN:AUTOMATIC TRANSMISSION
Aug 2, 2019
Incident date: Jul 20, 2019
2019 MERCEDES BENZ GLA 45. CONSUMER WRITES IN REGARDS TO VEHICLE ONLY BEING ABLE TO REVERSE. *LD THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE DEALER STATED THE TRANSMISSION WAS THE CAUSE OF THE FAILURE AND IT WOULD BE WEEKS BEFORE THE VEHICLE COULD BE REPAIRED. *JS
Incident date: Jul 12, 2019
A SAFETY CRITICAL INCIDENT OCCURRED ON MY NEW 2019 MAZDA 3 HATCHBACK WHEN THE VEHICLE WHEN INTO "LIMP" MODE WHILE ADAPTIVE CRUISE CONTROL WAS ENGAGED AT HIGHWAY SPEEDS LEADING TO RAPID DECELERATION. THE VEHICLE WAS TOWED TO THE NEAREST MANUFACTURER SERVICE LOCATION WHERE A DIAGNOSTIC WAS PERFORMED. CODES SHOW THAT COMMUNICATION BETWEEN THE CENTRAL VEHICLE PROCESSOR AND MULTIPLE SUB-PROCESSORS FAIL... Read more
Incident date: Jul 11, 2019
MY DAUGHTER WAS DRIVING THIS VEHICLE ON HIGHWAY AND THE CAR STARTED SHAKING AND STALLED. THANK GOD THE CARS AROUND HER AVOIDED HITTING HER. SHE COULD HAVE EASILY BEEN KILLED. WE TOOK IT TO DEALERSHIP AND THEY SAID THE TRANSMISSION FAILED. THIS CAR ONLY HAS 117 THOUSAND MILES ON IT. I HAVE LOOKED AND IT SEEMS LIKE THERE HAVE BEEN A LOT OF TRANSMISSION FAILURES WITH THIS VEHICLE. BECAUSE OF THIS TH... Read more
Incident date: Jul 10, 2019
TL* THE CONTACT OWNS A 2012 NISSAN ALTIMA. THE VEHICLE SHIFTED TO LIMP MODE WHILE DRIVING THE COMPLAINANT WAS STRANDED ON SEVERAL OCCASIONS THE CVT TRANSMISSION COOLING SYSTEM INADEQUATE TO COOL FLUIDS CAUSING THE VEHICLE TO GO INTO SAFE DRIVING/LIMP MODE. THE CONTACT STATED THAT WHILE DRIVING FOR 45 MINUTES TO ONE HOUR,THE VEHICLE SHIFTED INTO LIMP MODE. THERE WAS NO WARNING INDICAT... Read more
Incident date: Mar 9, 2019
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING, THE VEHICLE JERKED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THE TRANSMISSION NEEDED TO BE RESET. IN ADDITION, THE FRONT LOWER CONTROL ARMS ON BOTH SIDES OF THE VEHICLE DETACHED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. ... Read more
Incident date: Apr 2, 2019
ME DIRIGA A LA SALIDA DEL CENTRO COMERCIAL CONOCIDO COMO "PLAZA SAN LUIS", A UNA VELOCIDAD APROXIMADA DE 10 KILMETROS POR HORA; ME DISPONA A UBICARME EN EL MDULO DE CONTROL DE ACCESO PARA INSERTAR MI BOLETO DE SALIDA, CUANDO DE MANERA SBITA, ESPONTNEA, SE COMENZ A ESCUCHAR QUE EL MOTOR SE REVOLUCINABA COMO CUANDO SE ALCANZAN ALTSIMOS NIVELES DE ACELERACIN; CASI INMEDIATAMENTE SAL DISPARADA A UNA A... Read more
Crash
2 injured
Incident date: Dec 3, 2013
TRANSMISSION JERKING FROM DAY ONE NOW 80,000 MILES ON THE CAR BAD LITES AT NIGHTS LOW BEAM AND HIGH BEAM STARTING PROBLEMS , BLEAKER PROBLEM HEATER PROBLEMS HEATS ON ONE SIDE ONLY DRIVER SIDE HAS HEAT PASSINGER SIDE NO HEAT WE BOUGHT THIS CAR BRAND.NEW 325 MILES WENT IN FOR JERKING I HAVE ALL.REPAIR WORK THAT WAS DONE JERKING PROBLEMS 25 TO 30 SPEED BACK SEAT PASSINGERS WHAT IS WRONG WITH YOUR CA... Read more
Crash
1 injured
Incident date: Dec 19, 2018
2015 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC TRANSMISSION. *LD
Incident date: Feb 9, 2019
I HAVE HAD SO MANY ISSUES WITH THIS CAR, MY LIFE HAS BEEN PUT IN DANGER ON COUNTLESS OCCASIONS. THE 2013 DODGE DART SHOULD NOT BE ON THE ROAD, IT IS A DANGER TO OTHERS AND TO ITS DRIVERS. I BOUGHT MY CAR IN 2013 AND FROM DAY ONE I ALWAYS FELT THAT THERE WAS SOMETHING WRONG WITH THE WAY IT SHIFTED. IT IS NOW 2019 AND FOR THE PAST FOUR YEARS THE CAR HAS BEEN IN AND OUT OF THE SHOP FOR TRANSMISSION I... Read more
1 injured
Incident date: Nov 1, 2009
FAULTY TRANSMISSION, DISCOLORED, BROKEN. NEEDS TO EITHER BE REPAIRED OR REPLACED. AT 111,000 MILES MY CAR HAD TROUBLE STOPPING. I ALMOST GOT HIT IN THE MIDDLE OF THE INTERSECTION. HAVE REALLY BAD WHIPLASH AND CONTINUE TO SEE A CHIROPRACTOR EVERY 2 WEEKS. I HAVE TAKEN MY NISSAN CUBE 2009 111,000 MILES TO 3 MECHANICS. (NISSAN, MEINEKE AND PISMO AUTOMOTIVE) HAVE DOCUMENTATION AVAILABLE UPON REQUES... Read more
1 injured
Incident date: Aug 1, 2018
THE VEHICLE WAS IN MOTION AT AN INTERSECTION. LOSS OF MOTOR POWER OCCURRED. THE JEEP WOULD NOT SHIFT INTO PARK, DRIVE OR REVERSE. THE PTU FAILED AS WELL AS THE OUTPUT SHAFT. IT NOW REQUIRES A NEW TRANSMISSION THAT CHRYLSER IS REFUSING TO FIX.
Incident date: Feb 3, 2018
2010 FORD F 250. CONSUMER WRITES IN REGARDS TO FAILED CATALYTIC CONVERTER. *LD *JS
Incident date: Jul 12, 2018
WHEN EXITING THE VEHICLE WITH THE ENGINE RUNNING AFTER PUTTING IT INTO PARK, THE VEHICLE SUDDENLY WENT INTO REVERSE. THE DOOR KNOCKED ME DOWN AS I WAS CAUGHT IN THE SHOULDER SEAT BELT AND DRAGGED ME APPROXIMATELY 15 FEET. AFTER BEING RELEASED, THE VEHICLE PROCEEDED TO CONTINUE IN REVERSE AND RAN INTO A STOREFRONT. I WAS THE ONLY ONE WITH MINOR INJURIES AS NO ONE ELSE WAS INVOLVED IN THE ACCIDENT. ... Read more
Crash
1 injured
Incident date: Jul 21, 2015
MY JUKE HAS BEEN DECECLERATING WHILE IN HIGHWAY DOING 75MPH AND HAS BEEN JUMPING GEARS WHICH ALL HAD BEEN A PROBLEM SINCE PURCHASING THE CAR AND WAS NOT FOUND UNTIL TODAY THAT THE ENTIRE VALVE BODY CONTROL IN THE TRANSMISSION WHICH CONTROLS CVT NEEDS TO BE REPLACED. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN RECALLED AS MY CAR IS 4 YEARS OLD AND SHOULD NOT HAVE THIS PROBLEM WITH LESS THEN 130000... Read more
Crash
1 injured
Incident date: Jul 6, 2018
TAKATA RECALL VEHICLE WAS IN PARK AND THEN AFTER 2 MINUTES STARTED MOVING ELECTRIC SHIFTER SLIPPED OUT OF GEAR CAUSE SOMEONE TO BE RUN OVER IN A PARKING LOT OF A BUSINESS.
Crash
1 injured
JEEP
GRAND CHEROKEE
(2015) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jul 5, 2018
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, A POLICE OFFICER INFORMED THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE VEHICLE WAS PULLED OVER AND THE FIRE EXTINGUISHED ON ITS OWN WHILE THE OFFICER WAS LOOKING FOR A FIRE EXTINGUISHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM... Read more
Fire
Incident date: Jun 10, 2018
TL* THE CONTACT OWNS A 2012 NISSAN MAXIMA. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED, REVVED, AND THE RPMS INCREASED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION WAS REPLACED OVER TWO YEARS AGO BY AN UNKNOWN DEALER; HOWEVER, THE REPLACEMENT TRANSMISSION WAS EXHIBITING THE SAME FAILURE AS THE ORIGINAL TRANSMISSION. THE VEHICLE WAS NOT TAKEN TO THE... Read more
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NE... Read more
DODGE
GRAND CARAVAN
(2013) — POWER TRAIN:AUTOMATIC TRANSMISSION
Jun 21, 2018
Incident date: Jul 10, 2017
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE ABOVE 25 MPH ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO EGOLF FORD OF BREVARD (1235 ASHEVILLE HWY, BREVARD, NC 28712, (828) 884-4151), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER DID NOT TEST DRIVE THE VEHICLE AFTER IT WAS SERVICED MORE THAN FOUR TIMES. THE CONTACT ST... Read more
Incident date: Jun 17, 2018
TL* THE CONTACT OWNS A 2005 NISSAN FRONTIER. WHILE DRIVING APPROXIMATELY 45 MPH, AN ABNORMAL NOISE WAS HEARD EMERGING FROM UNDERNEATH THE VEHICLE. THE NOISE WENT AWAY WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FIVE OTHER TIMES WITHIN A TWO WEEK PERIOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE RADIATOR FLUID WAS LE... Read more
Incident date: Mar 2, 2018
TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. WHILE DRIVING APPROXIMATELY 25 MPH, THE ALL-WHEEL DRIVE MALFUNCTION INDICATOR ILLUMINATED. APPROXIMATELY TWO WEEKS LATER, THE CHECK TRANSMISSION INDICATOR ALSO ILLUMINATED. THE CONTACT CALLED AN UNKNOWN LOCAL DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAI... Read more
Incident date: Mar 2, 2017
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING OVER 40 MPH, THE VEHICLE JERKED. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT OR STOP SIGN, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE RAM (8675 COMMODITY CIR, ORLANDO, FL 32819 (407) 351-9940) WHERE IT WA... Read more
Incident date: Jun 11, 2018
TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER (LYNCHBURG NISSAN, 18588 FOREST RD, LYNCHBURG, VA) WHERE IT WAS DIAGNOSED THAT THE CONTINUOUSLY VARIABLE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 90,0... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2008 NISSAN ALTIMA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO PROPERLY ACCELERATE AND WOULD RANDOMLY DECELERATE. THE VEHICLE WAS TAKEN TO GERALD NISSAN NAPERVILLE (1575 WEST OGDEN AVE, NAPERVILLE, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE TRANSMISSION WAS PREVI... Read more
Incident date: Jun 9, 2018
WHEN I WAS DRIVING THE CVT STARTS MAKING NOISE, THE RPM GO UP TO 6,000 RPM THEN I LOOSE ENGINE POWER SUDDENLY SO THE CAR SPEED STUCK ON 40 MPH SUDDENLY AND DECREASE THE SPEED EVEN WHEN I PRESS THE GAS PEDAL, WHEN I PRESS THE GAS PEDAL IT JUST MAKES NOISE AND INCREASE THE RPM AND THE NOISE BUT THE SPEED DON'T INCREASE, SO A CAR BEHIND ME CRASH TAILGATING MY CAR, I'M NOW WITH SERIOUSLY INJURIES, THE... Read more
Crash
1 injured
Incident date: May 29, 2018
TL* THE CONTACT OWNS A 2011 NISSAN ROGUE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. AFTER TWENTY MINUTES, THE VEHICLE RETURNED TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO CAMPBELL NISSAN OF EDMONDS (24325 WA-99, EDMONDS, WA 98026, (425) 774-2174) WHERE A DIAGNOSTIC TEST WAS PERFORMED. THE... Read more
MERCEDES-BENZ
SPRINTER 3500
(2016) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 11, 2018
Incident date: Aug 4, 2017
2016 MERCEDES BENZ SPRINTER 35. CONSUMER WRITES IN REGARDS TO SHIFTER BEING UNABLE TO MOVE INTO PARK OR REVERSE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. IT WAS REPAIRED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS *TR
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2017 CHEVROLET EQUINOX. WHILE DRIVING HIGH SPEEDS, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KRISTAL AUTO MALL (5200 KINGS HWY, BROOKLYN, NY 11234), BUT THE FAILURE COULD NOT BE DIAGNOSED OR DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. *TT CONTACT STATE... Read more