Consumer Safety Complaints

Incident date: Oct 11, 2021

Transmission stopped working after overheating of engine. Clutch stopped working as well.

Incident date: Oct 12, 2021

Transmission stalled on highway. Have had this car three days and already have stalling out and no power problems! This car is a dangerous vehicle! My 17 year old grandson was almost hit by a truck. The dealership said no problems with the transmission on this car, but after reading all the information about the transmission and many other safety issues, all of these cars should be removed and rep... Read more

Incident date: Oct 6, 2021

The contact owns a 2013 Nissan Rogue. The contact stated that while her husband was driving at a low rate of speed, the vehicle began to jerk as the check engine light illuminated the instrument panel. As the contact continued to drive, the vehicle would not accelerate above 5 MPH. Once the contact and her husband made it home she had the vehicle towed to an independent mechanic where the vehicle ... Read more

Incident date: Jul 1, 2021

The contact owns a 2017 Infiniti QX50. The contact stated while driving 40 MPH and making a right turn, the vehicle shifted into neutral independently and there was a grinding sound coming from the vehicle. The contact shifted the gear shifter back into drive to resume normal driving. The contact stated that the failure was experienced twice. The vehicle was taken to the dealer. The dealer test dr... Read more

Incident date: Sep 25, 2021

The contact owns a 2006 Nissan Altima. The contact stated that the vehicle stalled upon the depression of the accelerator after coming to a complete stop. The contact was uncertain if any warning lights appeared during the failure. The contact was able to pull the vehicle off the road and into the entrance of a parking lot. She then stated that the vehicle independently lurched forward through a f... Read more

Crash 1 injured

Incident date: Jun 1, 2015

The contact owns a 2015 Chevrolet Colorado. The contact stated that while driving at various speeds, the transmission would intermittently hesitate upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer and was informed that there were no defects with the vehicle and that the hesitation was normal vehicle operation. The manufacturer had also bee... Read more

Incident date: Mar 1, 2021

The contact owns a 2008 Chevrolet Suburban. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The contact had taken the vehicle to an independent mechanic who was unable to diagnose the failure. The contact has had multiple repairs performed on the engine; however, the failure persisted. The dealer nor the manufacturer were notified of the failure... Read more

Incident date: Sep 20, 2021

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. The contact also stated that an unknown transmission warning light appeared on the instrument panel. The contact called the dealer where she purchased the vehicle but was placed on an extended hold. The manufacturer had yet to be notified... Read more

Incident date: Sep 16, 2021

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, he noticed that the check engine warning light was illuminated on the instrument panel. The contact took the vehicle to an independent mechanic where the vehicle was diagnosed with a defective gear shifter. The contact was then referred to a dealer for assistance where they diagnosed the vehicle with a cl... Read more

Incident date: Sep 22, 2021

2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO GM SAFETY RECALL. THE CONSUMER STATED THE VEHICLE SHUT OFF WHILE BEING ON MULTIPLE OCCASIONS. ON THE THIRD DAY OF OWNING THE VEHICLE, IT BEGAN ROLLING BACKWARDS WHILE THE DRIVER WAS APPLYING THE BRAKE PEDAL. THERE WAS A RECALL ON THE VEHICLE, BUT THE PARTS WERE NOT AVAILABLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED.

Incident date: Sep 7, 2021

The contact owned a 2021 Volvo XC60. The contact stated that while driving approximately 25 mph, the vehicle suddenly began to accelerate and the brakes failed to stop. The vehicle crashed into a nearby fence causing the vehicle to flip. The air bags did deploy. The contact received injuries to their right shoulder and left knee. Medical attention was needed. A police report was filed. The vehicle... Read more

Crash 1 injured

Incident date: Sep 1, 2020

The contact owns a 2016 Jeep Cherokee. The contact stated that the 4-Wheel drive warning light had illuminated on the instrument panel. The contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. The dealer also informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was also notified of the ... Read more

Incident date: Aug 27, 2021

The contact owned a 2014 Honda Crosstour. The contacat stated that after making a right turn and slowing down to about 15 mph when the contact noticed the vehicle began accelerating more than intended. The contact removed their foot from the accelerator pedal to the brake pedal however the vehicle failed to stop. The vehicle ended up crashing into a building nearby. The air bags did deploy. A poli... Read more

Crash 2 injured

Incident date: Sep 3, 2021

The contact owns a 2018 Nissan Altima. The contact stated that while driving approximately 50 MPH, the vehicle suddenly lost motive power without warning. The contact coasted to the side of the road and was unable to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the transmission failed and needed to be repaired. The vehicle had not been repaired. The manufacturer was ... Read more

Incident date: Sep 13, 2021

The contact owns a 2013 Ram 3500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train). The contact took the vehicle to the dealer and was informed that the vehicle was inspected and repaired. Years later, the contact stated that upon shifting the gear lever to DRIVE, the shifter moved to LOW and remained stuck in the LOW gear. After multiple attempts, the contact wa... Read more

Incident date: Mar 1, 2020

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal with the check engine and the transmission service now warning lights illuminated on the instrument panel. The contact stated that while at a complete stop, the vehicle would not accelerate after multiple attempts to depress t... Read more

Incident date: Sep 14, 2021

While driving to work, my transmission started to slip. On the freeway, if I pressed the gas pedal, my car would NOT go faster. Instead, my engine would rev to almost redline and my car would continue to coast, but loose momentum. Once the transmission downshifted to a lower gear, then the transmission would begin to work. Once I got into the City, I almost rear ended someone when the transmissio... Read more

Incident date: Sep 9, 2021

At approximately 100,000 miles, the transmission blew out while my son was driving the vehicle on a bridge of a freeway. The engine, sputtered, locked up, would not stay in drive and died. He had to maneuver to safety in the middle of the road on a dangerous bridge. We had the transmission supposedly replaced at Future Ford of Concord. This repair took close to three weeks. Upon return of the car,... Read more

Incident date: Sep 9, 2021

The contact owns a 2021 Audi Q8. The contact stated while driving 70 MPH, the vehicle shutoff as the electrical problem, see local dealer warning message appeared on the instrument panel. The contact pulled off to the side of the highway and had the vehicle towed to a local dealer. The vehicle remained in the possession of the dealer and had yet to be diagnosed. The manufacturer had yet to be noti... Read more

Incident date: Sep 8, 2021

The transmission is not shifting properly and looked online. Ford has had this issue with lots of the 2012 Ford Focus SEL’s and there is lots of opinions on how to fix it. But the issue is the same. There need to be a recall. I just bought this on 8/23/3021 and it has 53000 miles. Please get Ford to fix this issue. It is dangerous what if I was on the highway! I hope it’s not to late for Ford ... Read more

Incident date: Aug 2, 2021

The contact owns a 2013 Nissan Altima. The contact stated while driving approximately 40 MPH, the vehicle suddenly jerked forward. The vehicle then would return to normal function. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the fail... Read more

Incident date: Jun 15, 2020

The contact owns a 2013 Ford F-150. The contact stated while driving 30 MPH, the transmission remained stuck in 3rd gear. An unknown warning light was illuminated. The contact was able to veer to the side of the road, where he attempted several times to switchgear until the transmission responded. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated t... Read more

Incident date: Jul 30, 2021

Driving down the road when the transmission clutch suddenly stopped shifting, and it felt like it slammed on the brakes, when it didn't shift. Took it to ford they said their is a recall on that part but not for my vehicle. I contacted ford.com and they said the same thing.

Incident date: Aug 25, 2021

my car has 47,000 miles and the transmission went bad. the transmission does not shift to the first gear or 3 gear. according to local mechanic

Incident date: Aug 9, 2020

The contact owns a 2015 Nissan Rogue. The contact stated while driving 70 MPH, the vehicle hesitated while depressing the accelerator pedal without warning. The contact had initially taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The contact continued to experience intermittent hesitation while driving at various speeds without warning. She then ... Read more

Incident date: Jul 15, 2021

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able... Read more

Incident date: Aug 3, 2021

The contact owns a 2020 Jeep Renegade. The contact stated while driving approximately 40-50 MPH, the vehicle was jerking without warning. The contact’s husband who is a mechanic informed her that the transmission was slipping. The vehicle was taken to a dealer where they failed to provide a diagnostic test. The vehicle was not repaired. The manufacturer was not informed of the failure. The appro... Read more

Incident date: Aug 27, 2021

The contact owns a 2008 Chrysler Town and Country. The contact stated while driving 40 MPH, the brake pedal was depressed to make a left turn, and the vehicle shut-off without warning. She exited the vehicle and flagged down two fellow motorists for assistance. While they attempted to push the vehicle, the contact was able to restart the vehicle and resumed normal driving. Neither the dealer nor t... Read more

Incident date: Aug 14, 2021

The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The... Read more

Incident date: Aug 19, 2021

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 60 MPH, an abnormal grinding sound was coming from the engine as the vehicle independently downshifted. The contact also stated that the 4WD warning light illuminated on the instrument panel. Despite the failure, the contact was able to resume normal driving operation and drove the vehicle to the dealer. The contact was inform... Read more

Incident date: Mar 15, 2021

The contact owns a 2020 Ford Escape. The contact stated while at a stop light, the vehicle inadvertently shifted into reverse independently. There were no warning lights illuminated. The contact also stated that the driver’s seat would go down and go forward while driving. The contact stated she could not readjust the seat after several attempts. The vehicle was taken to the dealer who diagnosed... Read more

Incident date: Jul 15, 2021

The contact owns a 2014 Ford C-MAX. The contact stated that the transfer shaft assembly bearing had failed prematurely which caused an abnormal, grinding sound to come from the transmission while driving at various speeds without warning. The contact had taken the vehicle to a dealer and had the transmission replaced under warranty. Recently, the contact stated that the same failure recurred with ... Read more

Incident date: Jun 14, 2021

The contact owns a 2016 Mitsubishi Outlander Sport. The contact stated that while driving approximately 75 MPH, the service transmission warning light illuminated. The failure caused the gear to downshift inadvertently from 4th gear to 1st gear within seconds. The contact managed to pull over to attempt to regain control however, the transmission failed intermittently. The contact took the vehicle... Read more

Incident date: Aug 14, 2021

2010 Nissan Rogue SW pre-owned certified on 2/24/2012; Mileage: 13,403. Purchased SECURITY+PLUS service Warranty. The summer of 2014 Rogue started a whining noise going up hills or under a light load. There was no other indication from the vehicle that it was under distress, no warning lights appeared etc. Dealership mechanic test drove and confirmed the CVT was failing. 6/13/2014; Mileage 4422... Read more

Incident date: Aug 13, 2021

I was driving when it felt like the vehicle was reving in park then the "wrench" icon appeared on my dash. I went a couple blocks & my vehicle felt like it wasn't shifting automatically as it should. I pulled over & turned it off. It started right back up with no lights on, I went half a block & stopped at a stop sign but while stopped the engine reved up. I was worried I was going to be in an acc... Read more

Incident date: Jul 2, 2021

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE VEHICLE COULD NOT BE TAKEN OUT OF PARK AND THE TRANSMISSION WAS REPLACED.

Incident date: Aug 10, 2020

The contact owns a 2013 Ford C-Max Hybrid. The contact stated that while driving at various speeds, the vehicle would shut-off without warning. Due to the failure, the contact had the vehicle towed to the dealer on three separate occasions for service. Each time the vehicle was towed to the dealer, the vehicle would resume normal operation upon arrival and the failure could not be duplicated. The ... Read more

Incident date: Aug 2, 2021

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 65 mph, the contact noticed that the transmission was not operating smoothly causing the vehicle to lunge forward while shifting gears. The service transmission now warning light was illuminated. The clutch eventually failed. The contact took the vehicle to a dealer who diagnosed that the clutch and shift release fo... Read more

Incident date: Feb 1, 2021

The contact owns a 2019 Chevrolet Equinox. While stopped, the vehicle would intermittently stall upon depression of the accelerator pedal without warning. The contact stated that the vehicle would restart soon after failure however, recently the vehicle was towed to a dealer after the vehicle failed to restart after multiple attempts. The dealer was unable to duplicate the cause of the failure. Th... Read more

Incident date: Jun 1, 2021

The contact owns a 2016 Ford Focus. The contact stated that the vehicle would fail to reverse with the gear shifter placed in the reverse position. The contact also stated that the vehicle would jerk and stall upon acceleration with several warning lights and messages on the instrument panel. The contact had taken the vehicle to an independent mechanic who informed her that transmission needed to ... Read more

Incident date: Jul 30, 2021

The contact owns a 2019 VOLVO XC90. The contact stated that while her foot was on the brake pedal and while talking with a friend outside her vehicle, she had decided to place the vehicle into park. After approximately 8-10 minutes, the vehicle independently accelerated forward without warning and crashed into her friend's garage door. The air bags deployed immediately upon impact. An automatic sa... Read more

Crash 2 injured

Incident date: Apr 25, 2021

The transmission failed entirely after 3,738 miles, disabling the car. Fortunately, the vehicle was parked when the transmission failed. Loss of power while actively driving could result in serious risk, crashes or death. Upon completion of repairs, Kia Van Nuys self-reported to me that at least 4-5 2021 Kia Sorrento were currently in for repair with the same issue of transmission failure after ... Read more

Incident date: Jul 8, 2021

2019 FORD TRANSIT CONNECT 2.0L 8 SPD AUTO transmission. 84,000 MILES. TRANSMISSION EXHIBITING DIFFICULTY SHIFTING IN LOWER GEARS. VAN WAS WORKING FINE, THEN ALL AT ONCE THE TRANSMISSION STOPPED WORKING AT A WALMART. TRANSMISSION ACTED LIKE IT WAS IN PARK, I TURNED OFF KEY AND TURNED BACK ON AND THE VAN WOULD DRIVE AGAIN. WHEN I PULLED IN FRONT OF MY DRIVEWAY THE VAN WOULD NOT GO IN REVERSE NOR WOU... Read more

Incident date: Aug 2, 2021

2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS PREVIOUSLY REPLACED IN DECEMBER 2019. THE MECHATRONIC ACCUMULATOR HOUSING WAS FAULTY CAUSING THE VEHICLE TO BECOME STUCK IN PARK. THE MANUFACTURER WAS NOTIFIED.

Incident date: Jul 29, 2021

My vehicle started to have a slight delay when shifted from park to drive. Within a week's time the delay turned to a very hard shift which made car jump fast and hard making tires screech yet there was no check engine light. Then it started slipping out of gear on highway then it wouldn't go into the last gear and when in stop and go traffic fall out of gear when stopped then thrust really hard b... Read more

Incident date: Jul 29, 2021

2020 NISSAN ALTIMA. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. THE CONSUMER STATED THE VEHICLE WOULD LUNGE FORWARD. THE DEALER COULD NOT DUPLICATE THE FAILURE.

Incident date: Jul 22, 2021

While driving back home from work on 07/22/21, I heard a noise on the front side of the car and lost power. I had to pull over to a parking spot in an apartment complex. My car wasn't moving forward or backward, I called Good Sam road assistance to get it towed on Friday, it has been inspected in a repair shop since then and apparently is a transmission issue. Good thing is there were no cars behi... Read more

Incident date: Jul 26, 2021

Transmission fault service now It has a recall but for will not doing it with out me paying for it they told me 10 year or 150000 miles the last owner had it done 3 times in the last 2 years

Incident date: Jul 23, 2021

The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 50 mph, the accelerator pedal was difficult to depress. In addition, the contact noticed that there was an error message warning stating that the transmission was hot. The contact mentioned that the vehicle was pushed to be moved however, the steering wheel and brake pedal had ceased operating. The dealer wa... Read more

Incident date: Jan 21, 2021

Driving down the road 60 miles an hour truck will shift to First very dangerous I've had the reprogram done didn't do nothing I would like my truck to be fixed I make payments on this [XXX] thing and I want it to run as it should INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).