Consumer Safety Complaints

Incident date: Mar 18, 2022

Approximately 1.5 months ago, my ford explorer started having issues with shifting frm drive to reverse or reverse to drive, stopped to reverse and stop to drive. I had my oil changed and there were 2 updates to the transmission that were done. The problem persists. When going through a car wash in which you put the car in neutral and ride through as it washes, I placed the car in neutral and almo... Read more

Incident date: Mar 14, 2018

The contact owns a 2014 Ford Focus. The contact stated that while her husband was driving on the highway approximately 60 MPH, the vehicle started losing motive power and was shuddering while shifting gear. The “Service Engine Now” warning light was illuminated. The driver was able to pull over to side of the roadway, turn off, and restart the vehicle and drove to the residence safely. The veh... Read more

Incident date: Mar 7, 2022

The contact owns a 2010 Ford Escape Hybrid. The contact stated while the vehicle was in Park, the transmission would slip. The vehicle would move without the parking brake being deactivated. The contact researched and found a possible failure with the Park retention pin. The contact contacted the dealer who stated that the failure was related to NHTSA Campaign Number 10V222000 (Power Train) howeve... Read more

Incident date: Feb 24, 2022

The contact owns a 2017 Honda Pilot. The contact stated that after starting to drive at an unknown speed, the transmission shifted down a gear independently. An unknown warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 35,225

Incident date: Mar 1, 2022

A 2017 Subaru Legacy was stopped on a hill, on the shoulder of a two lane service road. The driver, who was the car owner, placed the gear selector in park, left the motor idling, exited the vehicle, closed the driver side door, loaded several logs into the trunk, and slammed the trunk. The passenger remained in the vehicle, seated in the passenger seat. The motor idled for about 10 minutes after ... Read more

Crash 1 injured

Incident date: Jan 26, 2022

The contact owns a 2016 Hyundai Tucson. The contact stated that while at a complete stop, the vehicle would hesitate upon depression of the accelerator pedal as the wrench warning light would illuminate on the instrument panel. The contact took the vehicle to an independent mechanic where they changed the rear driver’s side tire and cleared the code; however, the hesitation persisted after the r... Read more

Incident date: Mar 4, 2022

2015 RAM 1500. CONSUMER STATED THAT THEIR TRUCK WOULD NOT SHIFT INTO GEAR. THE CONSUMER STATED THE DEALER ADVISED THE ABS BRAKE MODULE NEEDED TO BE REPLACED. THE PART NECESSARY TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE DEALERSHIP INFORMED THE CONSUMER THE VEHICLE WOULD NOT BE AVAILABLE UNTIL THE YEAR 2023.THE CONSUMER'S REQUEST FOR A RENTAL VEHICLE WAS DENIED EVEN THOUGH THE VEHICLE WAS UNDER ... Read more

Incident date: Feb 1, 2022

The contact owns a 2009 Nissan Altima. The contact stated that while at a stoplight, her vehicle would intermittently stall without warning. The contact had a friend inspect her vehicle, who immediately smelled an oil odor emitting from the vehicle. The contact's friend checked under her hood and discovered that oil had leaked out of her transmission and into her side spark plugs. The contact call... Read more

Incident date: Feb 24, 2022

The contact owns a 2022 Honda Ridgeline. The contact stated that the vehicle had been driven for approximately a mile; after arriving at her residence, she was unable to shift the vehicle into reverse while depressing the button to select reverse. The contact stated that the emission, transmission, and an unknown sensor warning light were illuminated on the instrument panel during the failure. The... Read more

Fire

Incident date: Nov 15, 2017

The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at various highway speeds, the vehicle would independently enter into limp mode and downshift as the service traction control, service stabilitrak, reduced engine power, and the check engine warning lights were illuminated on the instrument panel. The vehicle would not shift out of first gear once the failure occurred. ... Read more

Incident date: Feb 15, 2022

2020 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERE VIBRATIONS AT CERTAIN SPEEDS AND AS THE TRANSMISSION SHIFTS. THE CONSUMER STATED THAT THE MANUFACTURER BREACHED IT'S CONTRACTUAL OBLIGATION BY FAILING TO PROPERLY AND TIMELY REPAIR THE VEHICLE.

Incident date: Feb 12, 2022

The contact owns a 2020 Subaru Outback. The contact stated that he received a recall letter from the manufacturer. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing a software update. The contact reported that the recall letter advised that the vehicle has no remedy for it yet for the CVT chain. The contact said... Read more

Incident date: Jul 26, 2021

I was contacted by the NHTSA, after I had an accident in my 2020 Ford Mustang EcoBoost with the automatic transmission and ability to manually shift. I spoke with an Investigator by the name of [XXX]. The investigator wished me good luck, as it was relayed to me that I was the only one who had the problem which resulted in me having an accident. I have since then found multiple sites with multiple... Read more

Crash 1 injured

Incident date: Feb 1, 2022

The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving approximately 40 MPH, there was a grinding sound coming from the vehicle. After coming to a stop, the transmission shifter was seized and the vehicle was undrivable. The vehicle was towed to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. Th... Read more

Incident date: Aug 25, 2021

This car had a lack of power since inception. The transmission had a horrible grinding sound during the upshift and down shifting of the transmission. Hyundai Corporation did replace the transmission but the grinding sound is not completely gone. The check engine light is currently on and has appeared for the second time with less than 6K on the odomoter. I have scheduled another appointment to ta... Read more

Incident date: Feb 1, 2020

The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle failed to start up after multiple attempts. There were several unknown warning lights illuminated on the instrument panel. The contact had the vehicle towed to several dealers and independent mechanics where they informed him that the WIN (Wireless Ignition Node) module was defective and needed to be replaced. T... Read more

Incident date: Jan 17, 2022

The contact owns a 2017 Ford Explorer. The contact stated that while idle with the vehicle in drive or reverse, the vehicle would shudder. The contact stated that there was a lack of full motive power upon acceleration; occasionally, while moving from a stop, the vehicle would shudder while driving. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic informed him ... Read more

Incident date: Jan 28, 2022

2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.

Incident date: Oct 15, 2021

The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while driving approximately 70 MPH, there was a loud clunking sound underneath the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 21V504000 (Air Bags) howev... Read more

Incident date: Jun 1, 2020

The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon acceleration without warning. The contact also stated that while driving at an unknown speed, the vehicle stalled with the check engine warning light illuminated on the instrument panel. The contact had taken the vehicle to a dealer and was informed that there ... Read more

Incident date: Jun 28, 2021

The contact owns a 2007 Ford Freestyle. The contact stated that while driving approximately 55 MPH or above, the vehicle would suddenly go into limp mode and fail to accelerate. There was a warning light that displayed a wrench however, the contact did not know what was indicated specifically. The contact had not taken the vehicle to the dealer to be diagnosed. The contact stated that after resear... Read more

Incident date: Oct 27, 2021

The contact owns a 2016 FORD Fiesta. The contact stated that the vehicle's transmission would suddenly slip while driving at various speeds. The contact would have to release some pressure on the acceleration pedal till the transmission realigns itself. The failure could occur several times in one day. The failure's occurrence had become more frequent. The vehicle's locking system for the hood had... Read more

Incident date: Dec 13, 2021

The contact owns a 2016 Ford Transit. The contact stated that there was a rubbing burning order coming from inside the front end of the vehicle. The vehicle also had a vibration sensation whenever the vehicle was being driven. There were no warning lights on the vehicle. The contact contacted the dealer who stated that the flex disc had failed. The contact stated that this was a known issue for th... Read more

Fire

Incident date: Jun 28, 2021

The contact's husband owns a 2020 Ford Expedition. The contact stated that while driving at 65-70 MPH on cruise control, the vehicle inadvertently downshifted, skipped a gear, and lurched forward several times. There were no warning lights illuminated. The contact stated that the vehicle would skip from 3rd gear to 5th gear whenever she would depress the accelerator pedal. The contact was able to ... Read more

Fire

Incident date: Dec 6, 2021

I'm driving my car on the freeway and it's stalls. I barely made it to the shoulder. I waited a few minutes and drove again. Went a few miles, and again, it stalled. I made it to a safe place. Had my car towed to a mechanic. They said it was the CVT transmission.

Incident date: Dec 2, 2021

As thousands of drivers have reported and as NHTSA is clearly already aware yet puzzlingly remains silent about - my F150’s transmission creates whiplash when shifting, causes the vehicle to lurch, and loses power unpredictably. Ford refuses to admit the problem but the problem is the same as the rest of their poorly designed vehicles’ problems - they knew the transmissions had design flaws th... Read more

1 injured

Incident date: Dec 13, 2021

2009 CHEVROLET MALIBU. CONSUMER WRITES IN REGARDS TO TRANSMISSION AND SUSPENSION FAILURES. *LD

Incident date: Dec 10, 2021

The contact owns a 2010 Chevrolet Impala. The contact stated that while driving his vehicle at 40 MPH, the vehicle stalled without warning. The contact was able to restart the vehicle where he returned home and parked it. The contact called the dealer where he was informed that there were no recalls on the vehicle.The manufacturer had yet to be notified of the failure. The vehicle had yet to be re... Read more

Incident date: Oct 25, 2021

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the transmission shifter warning message appearing on the instrument panel. Initially, the contact had the vehicle towed to an independent mechanic who performed minor repairs to the vehicle; however, the failure persisted. The contact took the vehicle to another independent mec... Read more

Incident date: Mar 15, 2021

The contact owns a 2014 Ram 2500. The contact stated that while driving at 20 MPH, he temporarily released the accelerator pedal and when he depressed it again the vehicle failed to respond. There were no warning lights illuminated. The contact stated that he veered to the side of the road. The contact stated that after he disconnected and reconnected the battery terminals, he was able to restart ... Read more

Incident date: Jan 1, 2020

The contact owns a 2015 JEEP GRAND CHEROKEE. The vehicle had a recall completed for the gear shifter in 2017. Now a total of 4 times the contact stated that while driving approximately 30-35 mph the vehicle's gear shifter would slip from drive into neutral after driving a short distance. The contact stated that they would have to pull over to the side of the road to change the gear. The contact me... Read more

Incident date: Jun 1, 2020

The contact owns a 2016 Honda Accord. The contact stated that while driving at various speeds, the vehicle would intermittently hesitate upon the depression of the accelerator pedal. The contact stated that several unknown warning lights were illuminated on the instrument panel during the failure. The contact had taken the vehicle to the dealer where they originally serviced the vehicle under warr... Read more

Incident date: Oct 20, 2021

While driving on the freeway at normal speed limit the vehicle has on 2 separate occasions gone into neutral without the driver touching anything. we have taken the vehicle in twice to dealership who have tried to replicate the symptom. They have kept and driven car on multiple occasions with no success . They tell us they cannot fix the problem without a code if they cannot find it. i have calle... Read more

Incident date: Apr 6, 2021

The contact owns a 2018 Ford Focus. The contact stated while driving approximately 45 MPH, the vehicle stalled randomly. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local mechanic where it was diagnosed with needing the transmission replaced. The vehicle was repaired however, the failure recurred. Upon investigation, the contact associated the... Read more

Incident date: Oct 15, 2021

The contact owns a 2019 Chevrolet Traverse. The contact stated while attempting to park the vehicle and shifting into PARK, the shift to PARK warning light was illuminated. The contact stated that she attempted ten times while shifting back from DRIVE to PARK or restart the vehicle to recognize that the gear shifter was in PARK. The contact called Reliable Chevrolet (9901 Coors Blvd NW, Albuquerqu... Read more

Incident date: May 10, 2018

My mother, [XXX], purchased this car in 2017 with only 2 miles on it. Shortly after purchasing it, the steering went out. She had it repaired. Then the clutch on the transmission went out. She had to fight with dealership and Ford to get it replaced. Since this, we have had to have six clutches put in. We have also had to have another steering column put in and two purge valves. The car is now bac... Read more

Incident date: Oct 13, 2021

The contact owns a 2013 Ford F-159 with 125000 miles. The contact was driving about 25 mph when the vehicle downshifted to 1st gear. The contact was able to pullover and put the vehicle in park to reset the transmission. This failure happened several times. The contact stated that now when the failure happen the vehicle do not get out of first gear. The contacts vehicle was not included in recall ... Read more

Incident date: Oct 27, 2021

2019 FORD RANGER. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. THE CONSUMER STATED THE VEHICLE VIOLENTLY JERKED WHEN COMING TO A STOP. THE VEHICLE EXPERIENCED A LOSS OF POWER AND NO ENGAGED GEARS. ON SOME OCCASIONS, WHEN DRIVING, THE VEHICLE WOULD QUICKL CHANGE GEARS CAUSING THE VEHICLE TO LURCH 3 OR 4 TIMES. THE DEALER AND MANU FACTURER WERE NOTIFIED AND DID NOT OFFER ANY ASSISTANCE.

Incident date: Oct 7, 2021

Transmission quit working and the vehicle stopped forward progress abruptly. There were no warnings on the dash. Vehicle will not shift and transmission disengages with no warning. Repair shop quoted a complete replacement at $7000.

Incident date: Jul 15, 2021

I purchased the vehicle in June. On a trip in July the transmission stopped functioning in the middle of a major highway. There was no warning and the car just stopped. After getting it to a service dealer in the state we were traveling in, we were told it was the transmission. The car had less than 34,000 miles on it. Fast forward to today and 4 garage visits later, I know own a vehicle that I a... Read more

Incident date: Jan 1, 2021

The contact leased a 2020 Mercedes-Benz GLE450. The contact stated that while driving at various speeds and yielding to make a right turn, the vehicle would shut off with several warning lights illuminated. The contact also stated that the “Active blind spot assist inoperable" and "Inoperable - See Owner’s Manual" appeared on the instrument panel. The contact had taken the vehicle to the deale... Read more

Incident date: Oct 16, 2021

The contact's sister owns a 2015 Hyundai Santa Fe Sport. The contact stated that while his sister was driving and following him on the highway at 60 MPH, the vehicle shut off without warning. His sister managed to pull the vehicle off to the side of the road and had the vehicle towed to the residence. Prior to the failure, the contact had taken the vehicle to a dealer where she had the vehicle ser... Read more

Incident date: Oct 1, 2020

The contact owns a 2016 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle jerked while depressing the accelerator pedal without warning. She also stated that the vehicle would stall upon the depression of the accelerator pedal to the floorboard with an unknown red warning light intermittently flashing on the instrument panel. Additionally, she mentioned that the tr... Read more

Incident date: Oct 11, 2021

The contact's daughter owns a 2016 Nissan Rogue. The contact stated that while her daughter was driving at various speeds, an abnormal banging sound was coming from the engine without warning. Her daughter had initially taken the vehicle to an independent mechanic who repaired the transmission housing; however, the failure persisted. The vehicle was brought back to the mechanic who then notified t... Read more

Incident date: Jul 28, 2021

The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The seco... Read more

Incident date: Oct 11, 2021

The contact owns a 2012 BMW 750I. The contact stated that while stopped in traffic, a wildfire began to approach his vehicle. The contact then stated that white smoke obstructed his vision on the highway. As the contact depressed the accelerator pedal, the vehicle stalled with the transmission disengaged message on the instrument panel. The contact restarted the vehicle three times before the tran... Read more

Incident date: Sep 14, 2020

The contact owns a 2013 Nissan Sentra. The contact stated that the vehicle experienced unintended acceleration. The contact had to depress the brake pedal aggressively and the vehicle would lurch forward. The failure was intermittent. The contact took the vehicle to the dealer who was unable to identify the cause of the failure. The vehicle had not been diagnosed or repaired. The contact stated th... Read more

Incident date: Oct 11, 2021

The contact owns a 2014 Nissan Rogue. The contact stated that while his son was driving the vehicle at slow speeds, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. His son then took the vehicle to an independent mechanic where he was informed that there was an issue with the transmission; he was then referred to the dealer for assista... Read more

Incident date: Sep 22, 2021

The contact owns a 2013 Nissan Altima. The contact stated that upon coming to a complete stop, the vehicle stalled without warning. The contact stated that soon after the restart, the vehicle again stalled without warning. She also stated that the vehicle would hesitate while in reverse with an abnormal, clunking sound coming from the engine. The contact then took the vehicle to a dealer where the... Read more

Incident date: Sep 28, 2021

On September 28, 2021 we found out the hard way that our minivan's gear shift could be moved from the parked position to reverse, neutral and forward without having the car turned on and without needing to have a foot pressed on the break. While the car was parked (off) on our home's driveway, my three year old and his brother were in the car getting ready to drive to school and my wife was at the... Read more

Crash