Consumer Safety Complaints

Incident date: Aug 11, 2022

The contact owns a 2013 Infiniti JX35. The contact stated while driving at 40 MPH, she felt the vehicle vibrate. The contact then attempted to accelerate however the vehicle failed to increase in speed. The vehicle was shut off and then restarted but the failure persisted. The contact was able to shift into reverse and exit out the highway. She pulled over and waited for the vehicle to cool down,... Read more

Incident date: Sep 9, 2018

The contact owns a 2016 Nissan Sentra. The contact stated while driving approximately at 35 MPH, the vehicle lost power and dropped speed to 15 MPH. The contact depressed the accelerator pedal and the engine only revved and would not regain forward speed. The contact stated a symbol for a "pedal" was illuminated. The contact had the vehicle towed to the dealer who diagnosed that the transmission n... Read more

Incident date: Jun 26, 2022

The contact owns a 2021 Ford F-150. The contact stated when he started up the vehicle, it would not start up. The vehicle was towed to the dealer where they replaced the transmission and the engine, but the vehicle still would not start. The manufacturer was contacted and stated that the vehicle would be repaired under warranty. The failure mileage was 17,500.

Incident date: Aug 11, 2022

2016 FORD ESCAPE. CONSUMER SEEKS REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-413.

Incident date: Jul 29, 2022

Transmission stalled when the vehicle was in drive in the middle of the road. Wouldn't accelerate or move. I put my entire family in the car at risk of 6 people and those on the road as my car completely stopped driving. Went to Honda dealership was told faulty Transmission. They could not cover any of the repairs! It's a 3 year old vehicle with a faulty Transmission. No lights or warnings came up... Read more

Incident date: Aug 8, 2022

2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO PARTS BEING UNAVAILABLE TO PEFORM SAFETY RECALL.

Incident date: Aug 8, 2022

2014 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED WHILE DRIVING THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED. THE CONSUMER REQUESTED TO BE REIMBURSED DUE TO A RECALL NOTICE FOR THE TRANSMISSION. *JS

Incident date: Aug 8, 2022

2016 FORD FUSION. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER CABLE BUSHING SAFETY RECALL. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE SAFETY RECALL 22S43/22V413. THE CONSUMER STATED THE VEHICLE EXPERIENCED THE SAME FAILURE DESCRIBED IN THE RECALL. THE VEHICLE WAS REPAIRED.

Incident date: Aug 8, 2022

2014 FORD ESCAPE. CONSUMER WRITES IN REGARD TO SAFETY RECALL 22V-413. THE CONSUMER STATED WHILE DRIVING THE TEANSMISSION BEGAN SLIPPING AND STOPPED WORKING COMPLETELY. THE VEHICLE WAS REPAIRED. THE CONSUMER STATED THIS WAS A PREMATURE FAILURE AND COULD POSSIBLY BE COVERED UNDER RECALL.

Incident date: Aug 5, 2022

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11477872*DJR ******* DELETE VOQ *******

Incident date: Aug 5, 2022

2015 FORD ESCAPE. CONSUMER WRITES IN REGARD TO BEING REIMBURSED FOR NHTSA SAFETY RECALL 22V-413.

Incident date: Aug 3, 2022

2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE COSNUMER STATED THE TRANSMISSION FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE TRANSMISSION WAS REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE TRANSMISSION FAILURE. THE CONSUMER REFERENCED SAFETY RECALL 22S43/ 22V413.

Incident date: Aug 3, 2022

2015 FORD ESCAPE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO A SAFETY RECALL 22S43/22V413.

Incident date: Jul 26, 2022

The contact owns a 2014 Jeep Cherokee. The contact stated while attempting to start the vehicle, the shifter module, ABS, door module for the driver’s and passenger’s side doors, the instrument cluster, integrated center stack, an electronic parking brake, body control module, steering column, and transmission failure warning light illuminated. The contact stated that the dealer also informed ... Read more

Incident date: Jun 29, 2022

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving approximately 30 MPH and slowing down to enter a parking lot, as she slowed the vehicle, it would not respond to the shift lever, and as she stopped and tried to shift the vehicle to park, the shift lever stopped responding. The contact stated no warning light was illuminated. The contact turned off the vehicle and called... Read more

Incident date: Jul 16, 2022

The contact owns a 2016 Chevrolet Equinox. The contact stated while the vehicle gear was in park; he switched from the driver's seat to the passenger seat with his wife. His wife was taking over to become the driver. While attempting to change drivers, the vehicle inadvertently reversed. The wife was trying to stop the vehicle while being partially in and partially out of the vehicle. The vehicle... Read more

2 injured

Incident date: Jul 14, 2022

The contact owns a 2011 Ford Fiesta. The contact stated while driving approximately 60 MPH, the transmission failed to operate as designed. The contact also stated while attempting to accelerate, the vehicle failed to respond. The contact stated that the transmission control module and another unknown warning light was illuminated. The vehicle was towed to the residence. The vehicle was not repair... Read more

Incident date: Jul 22, 2022

When shifting in to any gear (reverse, neutral, drive, or speed), the shifter does not click into place. While shifting, the dash does not illuminate with the corresponding gear. The car stays in park regardless of acceleration being applied or not. This poses a safety hazard while driving as this can switch at any point, posing potential harm to other drivers as well. I am filling out this form p... Read more

Incident date: Jul 22, 2022

2012 FORD F-150. CONSUMER WRITES IN REGARD TO EXPERIENCING RANDOM DOWNSHIFTS INTO FIRST GEAR WHILE DRIVING. THE CONSUMER STATED THERE WAS A RECALL DETAILING THE SAME DOWNSHIFTING FAILURE. THE VIN WAS NOT INCLUDED. THE AND MANUFACTURER WERE NOTIFIED. THE CONSUMER BELIEVED THE VEHICLE SHOULD BE INCLUDED IN RECALLS 16V248000, 19V075000, AND 19V07500.

Incident date: Jul 19, 2022

2020 SUBARU ASCENT. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME DETERMINING A FIX FOR THE TRANSMISSION DRIVE SLIP TRAIN. THE VEHICLE HAS EXPERIENCED THE FAILURE. THE CONSUMER STATED THAT A NEIGHBOR SAID THE MECHANIC INFORMED HIM, "THE TRANSMISSION FOR SUBARU ACCENT WAS DEFECTIVELY DESIGNED FOR THIS CAR AND UNDER... Read more

Incident date: Jul 12, 2022

The contact owned a 2019 Honda Pilot. The contact stated while attempting to park the vehicle at approximately 2 MPH, the vehicle inadvertently accelerated forward violently and jumped a parking barrier. The contact stated she almost hit two nearby passengers; however was able to steer the vehicle to the side, and crashed into a tree where the vehicle came to a stop. There were no warning lights ... Read more

Crash 2 injured

Incident date: Jul 4, 2022

The contact owns a 2012 Ford Focus. The contact stated while attempting to start the vehicle, the transmission was clicking. There was a parking aid malfunction warning light illuminated. The vehicle was taken the next day to an independent mechanic but was not diagnosed with a failure. The contact continued to drive the vehicle and the failure recurred. The contact stated that while exiting the h... Read more

Incident date: Jul 15, 2022

2018 GMC SIERRA 2500. CONSUMER WRITES IN REGARD TO TRANSMISSION COOLER LINES RECALL. THE CONSUMER STATED THE VEHICLE BEGAN LEAKING FLUID. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE VEHICLE REPAIRE, WHICH COULD NOT BE DONE THE SAME DAY. THE CONSUMER WAS SEEKING REIMBURSEMENT FOR THE HOTEL EXPENSE, SINCE THE CONSUMER WAS TRAVELING OUT OF STATE WHEN THE FAILURE OCCURED.

Incident date: Jul 11, 2022

2022 TOYOTA PRIUS. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. THE CONSUMER STATED THE VEHICLE ACCELERATES FOR A FEW SECONDS WHEN THE TURN SIGNAL IS ACTIVATED WHILE THE CRUISE CONTROL IS ACTIVE. THE CONSUMER STATED THE DEALER WAS NOTIFIED.

Incident date: Jul 11, 2022

2014 FORD FOCUS. CONSUMER WRITES IN REGARD TO TRANSMISSION ISSUES. THE CONSUMER STATED THE TCM MALFUNCTIONED AND COULD NOT BE REPLACED. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE WARRANTY REPAIR.

Incident date: Jul 11, 2022

2014 GMC TERRAIN. CONSUMER WRITES IN REGARD TO DEFECTIVE WINDSHIELD WIPERS. THE CONSUMER STATED THE WINDSHIELD WIPERS FAILED WHILE DRIVING IN THE RAIN. THE CONSUMER STATED THE WIPERS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED DUE TO A RECALL BEING ISSUED FOR THE SAME FAILURE. THE CONSUMER REFERENCED RECALL N212352530

Incident date: Jul 11, 2022

2017 GMC CANYON. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. THE CONSUMER STATED THE VEHICLE EXPERIENCED TRANSMISSION SHUDDERING AND BUCKING. OCCASIONALLY, THE TRANSMISSION WOULD NOT ENGAGE. THE CONSUMER STATED THE MANUFACTURER HAD NOT YET DISCOVERED A FIX.

Incident date: Jun 1, 2022

Over a month ago, the transmission on my vehicle blew while I was driving the car. There were no warning signs or lamps prior to this issue. I have been made aware of the recall and I am not sure if the transmission failure is due to this recall. A mechanic has looked at it and has confirmed that a new transmission is needed.

Incident date: Aug 12, 2021

The transmission went out of gear and wouldn't stay in the correct gear. I had the vehicle towed to Fuller Ford on W 8th Street in Cincinnati Ohio. They said the entire transmission had to be replaced and that there wasn't a recall affecting my VIN number. I paid to have it repaired. Eight months later, there was an electrical fire under the hood and the vehicle was towed to Rocky Top Ford in ... Read more

Fire

Incident date: Jun 12, 2022

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. T... Read more

Incident date: Oct 10, 2021

The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notifie... Read more

Incident date: Nov 20, 2021

The contact owns a 2021 Ford Escape. The contact stated while reversing down her driveway, that as soon as she had placed the vehicle in reverse, it independently accelerated to approximately 20 MPH. The contact attempted to depress the brake pedal and did not have any brake function. The contact stated she did not notice any warning light being illuminated. The contact stated she began to drive b... Read more

Crash 1 injured

Incident date: Jul 1, 2022

The contact owns a 2019 Mitsubishi Outlander Sport. The contact stated while driving approximately 70 MPH with the cruise control activated, the vehicle inadvertently lost motive power momentarily with an unknown message was displayed. The vehicle then regained motive power independently and the RPM was elevated to 7,000. The contact stated that there was a hole in the transmission housing and the... Read more

Incident date: Jun 28, 2022

The contact called on behalf of the son who owns a 2012 Ford Focus. The contact stated while the driver was driving approximately 55 MPH the vehicle began to downshift and the reverse gear was inoperable. There was a check engine warning light illuminated. The contact pulled over safely and then drove the vehicle to AutoZone. The vehicle was diagnosed with transmission module failure. The vehicle ... Read more

Incident date: Mar 25, 2022

The contact owns a 2015 Nissan Murano. The contact stated while driving approximately 70 MPH, the vehicle inadvertently started stalling. The contact also stated she parked the vehicle momentarily and then started driving approximately 15 MPH, and the vehicle inadvertently stopped. The contact was unable to shift the vehicle to neutral(N). The contact and a friend were able to shift the vehicle to... Read more

Incident date: Apr 16, 2014

The contact owns a 2007 Mercedes-Benz E350. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated and with an abnormal sound coming from the gear shifter. The contact stated there was a failure with the transmission and the vehicle would not exceed 65 MPH. The transmission was replaced. The contact was unable to reach the manufacturer; however, several ... Read more

Incident date: Jun 23, 2022

Gear shift stuck in park will not start. Has power.

Incident date: Dec 23, 2020

The contact owns a 2013 Ford Fusion. The contact stated the vehicle began a jerking sensation while driving at various speeds and attempting to shift gears. The contact stated while attempting to drive 40 MPH or faster, the vehicle stalled, jerked, and then stalled again. The service vehicle warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the transmission and ... Read more

Incident date: Mar 24, 2019

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact... Read more

Incident date: May 22, 2021

The contact owns a 2016 Ford Focus. The contact stated while driving 25 MPH and accelerating, the vehicle started stalling and rumbling inadvertently. After several minutes of driving rough the vehicle returned to normal operation. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufact... Read more

Incident date: Jun 20, 2022

The contact owns a 2013 Nissan Rogue. The contact stated while driving approximately 65 MPH, the vehicle was stalling and jerking. There were no warning lights illuminated. The contact was able to pull over safely and waited for 30 minutes before continuing to drive. The contact stated that there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic to be ... Read more

Incident date: Jun 17, 2022

The contact owns a 2017 Nissan Sentra. The contact stated while driving approximately 40 MPH, the vehicle hesitated and jerked abnormally while driving. The contact stated that while the vehicle was started the vehicle failed to move as needed. The check engine warning light was illuminated. The contact determined that the transmission was faulty. The vehicle was towed to the local dealer and diag... Read more

Incident date: Jan 1, 2021

The contact owns a 2020 Ford Explorer. The contact stated while driving 10 MPH the vehicle started jerking while shifting gears. After the vehicle accelerated above 10 MPH, the vehicle operated normal. The vehicle was taken to the dealer, where the transmission was replaced; however, the failure persisted. The vehicle was taken back to the dealer and a software update was performed; however, the f... Read more

Incident date: Jun 4, 2022

The contact owns a 2021 Ford Explorer. The contact stated that after his wife set the vehicle to "Park" while the engine was running, as she exited, the vehicle lurched forward and crashed into the garage back wall. There was no damage to the vehicle, however, there was damage to the garage back wall. The contact stated his wife saw no warning lights were illuminated. The contact's wife got back i... Read more

Crash

Incident date: Apr 15, 2022

The contact owns a 2018 Ford Fusion. The contact stated while parked in the parking lot and attempting to drive off, the vehicle failed to shift into gear. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,735.

Incident date: Jun 15, 2022

The contact owns a 2012 Nissan Rogue. The contact stated that while attempting to drive, the accelerator pedal was depressed; however, the vehicle failed to move. The contact had the vehicle towed to a certified mechanic who diagnosed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage w... Read more

Incident date: Jun 8, 2022

The contact owns a 2012 Chrysler 300. The contact stated that while driving approximately 30 MPH, the vehicle unintendedly downshifted and stalled. The contact shifted the vehicle into park(P) and restarted the vehicle however, the engine revved but the vehicle failed to move forward. The vehicle was towed the residence. The following day the vehicle started and drove as designed; however, the veh... Read more

Incident date: May 31, 2022

The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH, the vehicle made abnormal sounds while shifting gear. There was no warning light illuminated. The contact stated that the vehicle independently shifted to neutral and the vehicle decelerated. The vehicle was towed to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was towed ... Read more

Incident date: Feb 15, 2022

The contact owns a 2012 Ford F-150. The contact stated that while driving at various speeds, the vehicle unintendedly downshifted upon the depression of the accelerator pedal. The contact stated that an unknown warning light was illuminated on the instrument panel during the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 19V075000 (Power Train) which she linked to the f... Read more

Incident date: Apr 1, 2022

The contact owns a 2021 Kia Forte. The contact stated while driving 70 MPH, the vehicle started to decelerate while the RPM increased. The contact pulled over to the side and notice the vehicle smoking but there was no fire. There were no warning lights illuminated. The contact towed the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. T... Read more