Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Nov 19, 2025
My 2022 Kia K5 EX has a serious fuel-system safety defect involving fuel tank expansion, which caused rear seat pan deformation and rear seat strap deformation. Kia America’s engineering review confirmed this in their findings. The fuel tank expansion caused the rear seat to lift/warp from underneath, creating a risk of fuel leakage, fire, and structural failure in a crash. This is a significan... Read more
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Nov 20, 2025
Incident date: Nov 19, 2025
As we were driving 50mph, the car stalled and lost all power. The dashboard lights all lit up and the car wouldn't start. I don't get unnerved easily and it was fairly intense not being able to move your car out of traffic. After about 5 mins, the car would start again only to stop a minute or so later. After taking the car to the dealer, the issue stemmed from the fuel pump electronics board gett... Read more
Incident date: Nov 18, 2025
I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc... I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.
Incident date: Jun 23, 2025
Driving on Interstate Highway. Entered a tunnel at 65 MPH. Near the end of the tunnel traffic started to slow down. I applied the brakes and the engine started to accelerate. I had full pressure on the brake pedal but the vehicle kept accelerating. There was a loud fan noise. Fortunately the vehicles ahead started to accelerate up to the speed limit - and beyond. I took my foot off the brake and t... Read more
Incident date: Nov 19, 2025
At stop signs, in a row of 3 or 4 cars, on the 3rd or 4th stop, I apply the brake but it accelerates as i am braking, moving forward 8 or 10 feet. Over the course of 1800 miles, this has occurred 3 or 4 times, narrowly avoiding collisions.
Incident date: Jul 4, 2025
I am reporting a serious coolant system defect on my 2023 Hyundai Sonata Hybrid with about 13,500 miles. The vehicle develops an internal coolant leak while driving. Coolant burns off and white steam/smoke comes out of the exhaust, especially during acceleration. When this happens, the coolant level drops quickly, the interior heater stops working, and the car soon displays an engine overheating w... Read more
Incident date: Nov 14, 2025
THIS HYBRID VEHICLE IS EQUIPPED WITH A BATTERY THAT CAN COMBUST AND CATCH ON FIRE. A REMEDY IS UNAVAILABLE - THE CAR IS A SAFETY PROBLEM TO MY FAMILY SINCE IT CAN NOT BE CHARGED OR HOUSED IN MY GARAGE. THIS CAR WAS LEASED FOR ITS HYBRID OPTIONS FOR MY TRAVEL TO WORK - BASICALLY I AM PAYING FOR A FEATURE I CAN NOT USE. I ALSO WORRY ABOUT MY FAMILY DRIVING IN IT AS WELL. I WAS NEVER INFORMED BY A... Read more
ARIZONIAN
SILVER EDITION PLUS
(9999) - FUEL/PROPULSION SYSTEM
Nov 19, 2025
Incident date: Nov 14, 2025
While driving, the vehicle suddenly developed a loud knocking noise from the engine. Within one block the vehicle began smoking heavily from under the hood. I pulled over, opened the hood, and flames were visible. This is a 2016 Kia Optima with the 2.4L Theta II engine. Approximately one year ago the original engine seized and was replaced by a Kia dealer under the Theta II engine recall (SC172/SC... Read more
Fire
Incident date: Oct 30, 2025
There has been a recall on this issue for 4 months with no options to have it fixed. The recall clearly states that a fire may start under your hood due to the issue, which seems like an issue that should be addressed asap.
Incident date: Aug 19, 2025
There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEE... Read more
Incident date: Feb 12, 2025
Standard Vehicle Components failed. My 2008 Tundra [VIN [XXX] ] was inspected in Nov 2017 under HOF/WEP, passed with CRC applied, but now has a 2-finger-wide perforation in the frame and rusted through the gas tank support—a clear safety defect in a salt state like Maryland. The undercoating failed prematurely; I need goodwill frame replacement or buyback per the $3.4B settlement’s spirit.” ... Read more
FORD
EXPEDITION
(2017) - FUEL/PROPULSION SYSTEM
Nov 19, 2025
Incident date: Sep 19, 2024
My 2013 BMW 535i (VIN [XXX] ) caught fire spontaneously while parked, turned off, and unoccupied on 11/18/2025 in Westbury, NY. A passerby saw smoke and called 911. Nassau County Police and the Westbury Fire Department responded. Firefighters informed me at the scene that the fire was mechanical in origin. The vehicle was completely off and had been parked for about 20 minutes. I was not in or ne... Read more
Fire
Incident date: Nov 16, 2025
ICCU failure, confirmed by dealer. Vehicle was parked in garage connected to charger. The ICCU fuse blew, and the house breaker was tripped. The vehicle failure also ruined the Grizzl-E EVSE (charger).
Incident date: Oct 31, 2025
When I am at a stop, and the traffic opens for me to go, or the light turns green, I press on the accelerator and nothing happens. The car just rolls forward under no power or it just stays still. About 5 seconds after I'm slamming the gas pedal to get me out the lane of oncoming traffic, or holding up a light the car wakes up again and starts going no problem. This has happened multiple times in ... Read more
Incident date: Nov 10, 2025
1. The vehicle experienced a fuel injector failure, which is part of the engine fuel delivery system. This failure appears connected to an open Fuel System Control Unit Software Update Recall (Campaign 2024080006) that has been open since May 2024 but was not performed on my vehicle, despite the vehicle being serviced at the dealership in January 2025 for other recall-related updates. The failed i... Read more
HONDA
ACCORD HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Nov 19, 2025
Incident date: Aug 28, 2025
On 11/1/2025 my 2024 Jeep Grand Cherokee 4xe lost propulsion in a middle of a left turn do to a recall that was sent to me 4 days prior. The jeep completely stopped and caused another person to rear end me. The recall has since been fixed but my damages have not yet been fixed. I was in an accident due to this Jeep recall and I now have damage to my vehicle and a ticket from the police for stoppin... Read more
Crash
Incident date: May 31, 2023
Driving the vehicle when all of a sudden the engine shut off. All electrical systems continued to function. Luckily this occurred at low speed in a parking lot but had it happened at high speed on the freeway it could have been a huge safety risk. The vehicle was towed to a nearby automotive shop that diagnosed it as a bad fuel pump controller. There is an open GM recall that includes the 2021... Read more
Incident date: Nov 18, 2025
I was driving my 2014 Subaru Forester (about 148,000 miles) behind a minivan at a safe distance and speed. Without warning, my vehicle accelerated uncontrollably. Despite applying the brakes, shifting into low gear, and using the emergency brake, I was unable to slow it down. After impact, the car then hit a telephone pole, spun me around and rolled the car over. There is major damage to the... Read more
Crash
5 injured
Incident date: Nov 1, 2025
Stopped for gas on 11/6/2025 immediately after getting gas the truck shook twice, the power steering light and engine shut down light came on and the truck turned off. Waited for a few minutes to turn the engine again it wouldn’t start. Got it towed to my nearest dealership who kept it for a day. Said there was nothing wrong with the truck, there was no code showing and they couldn’t determine... Read more
JEEP
GRAND CHEROKEE L
(2021) - FUEL/PROPULSION SYSTEM
Nov 18, 2025
Incident date: Nov 3, 2025
Fuel sending unit has broken and began to expel fuel out upwards within the rear bottom of the back seat were the sending unit is located. The plastic that ensembles the gas sending unit itself cracks over a certain period amount of time and causes gasoline to spray in that area. Gas has began to accumulate outside the gas tank right above the sending unit part, which causes harmful and incredibly... Read more
GMC
SIERRA 3500
(2024) - FUEL/PROPULSION SYSTEM
Nov 18, 2025
Incident date: Nov 6, 2025
check engine light keeps coming on for emissions system. When I take it to Bergstrom Dealership they tell me they are not sure how to fix the problem.
Incident date: Jul 20, 2025
While parked on Saturday, 9 different warnings popped up including Fuel Emission Issue and Brake Issue. Tried to restart the car and failed. Came back later with a jump start kit assuming it was battery related. Car started up fine and drove it on the highway for 30 minutes. The 9 warnings were still present. Continued using the car on Sunday on 30 minute highway drive without issue. Monday mornin... Read more
Incident date: Nov 17, 2025
On November 14, 2025 my 2019 Honda CR-V, which has 1.5 liter turbo engine, with 60,400 miles was diagnosed by Williamsburg Honda with oil dilution caused by the injectors. The mechanic wrote "engine is running rich, falied cyclinder A/F test in cylinder #2, random misfire detected in all cylinders...engine oil is fuel fouled due to failed fuel injector." On November 17, 2025, Williamsburg Honda re... Read more
Incident date: Sep 18, 2025
Vehicle lost power 3 times within a 3 month period, with inability to go above 40 mph on the freeway. Dates of loss of power are: 8/31/25, 9/14/25, 11/16/25 Safety is of grave concern due to loss of power and inability to drive over 40mph on freeway. Took into (2) dealerships three times and they were unable to diagnose issue. The vehicle has been inspected 3 times. This vehicle should be added to... Read more
Incident date: Nov 16, 2025
Fuel leak. Engine stop the truck, smell of fuel in the cabin, the truck is using diesel. This started in Ictober, technician told me it’s the gas pump. Still the smell in the cabin and now lights on dashboard alerting failure in the system,
JEEP
GRAND CHEROKEE
(2014) - FUEL/PROPULSION SYSTEM
Nov 18, 2025
Incident date: Oct 8, 2025
My Jeep Wrangler 4xe is affected by two open NHTSA safety recalls: 25V-766 (engine casting sand contamination) and 25V-741 (HV battery separator damage). Both recalls involve serious safety risks including fire, sudden loss of propulsion, and catastrophic engine failure. In the official Jeep Owner Portal, both recalls show “remedy not available” and “parts not available.” Jeep also instruc... Read more
Incident date: Nov 14, 2025
My Jeep 4xe is currently under 2 urgent fire recalls. 68C for the battery and 78C for the potential sand in the engine during production. There is currently no remedy available for either recall and the manufacturer is refusing to replace the parts or remedy the problem. Jeep is saying to take it to the dealership and the dealership is saying there is no test they can run and is pointing back at J... Read more
Incident date: Sep 26, 2025
The low-pressure fuel temperature/pressure sensor failed internally, causing diesel fuel to intrude via capillary action into the engine wiring harness and ultimately contaminate the Digital Diesel Electronics (DDE) control unit (ECU). The failed components (sensor, harness, DDE) are available for inspection upon request at BMW of Loveland, CO. My safety was put at risk in two primary ways: Engi... Read more
Incident date: Mar 27, 2022
After having fuel pump replaced by recall at random times dashboard will light up with all system lights, car will go into limp mode and loose power for a few seconds and then I am able to resume driving. Extremely scary as there is no warning. This has happened both on the freeway at high rates of speed and on neighborhood roadways. Safety has been compromised several times and Honda dealer is no... Read more
Incident date: Oct 17, 2025
I am reporting a recurring safety issue with my 2023 BMW i4 (VIN: [XXX] ), currently at 28,426 miles. The vehicle has experienced three separate incidents of unexpected and complete loss of power while driving. The first incident occurred in March 2025. The vehicle suddenly lost all propulsion without warning and came to an immediate hard stop. I was later informed this was related to a wheel-pos... Read more
Incident date: Oct 8, 2025
I was driving down the highway at about 65 mph. "Electrical failure" warning showed up and the abruptly began to lose power. We were able to pull over 2 lanes to the shoulder. The car then completely shut down after about 2 minutes. I was unable to have my hazards on and 2 young children in car seats were in my vehicle. I was on a really bad part of the road and had to move two young children into... Read more
Incident date: Nov 18, 2025
My vehicle has developed a leak in the plastic fuel tank at the junction of the fill hose connection and the body of the tank that is causing release of flammable vapors and liquid gasoline underneath the vehicle and causing failure of emissions systems. These vehicles have a rampant and long-standing reputation for developing leaks in their plastic fuel tanks at this location which cannot be rep... Read more
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Nov 18, 2025
Incident date: Nov 8, 2025
The exhaust/ downpipe broke while driving down the road.
Incident date: Nov 17, 2025
I own a 2021 Chevrolet Silverado 2500HD Duramax diesel with approximately 100,300 miles. The truck began displaying a “Service Emissions System” warning and a countdown message that in a certain number of miles the vehicle will be limited in speed (for example to 65 mph). GM’s own Duramax diesel owner’s supplement explains that when a “Service Emission System” message appears it is acc... Read more
Incident date: Nov 17, 2025
The brake peddle keeps jamming and sticking . The steering wheel is now very lose and a lot of play . There is a steering wheel with exclamation point flashing on the dash . When the card turns off it makes electrical noises . It is consuming oil . A pint a week . It’s been towed twice in three weeks
Incident date: Nov 4, 2025
Engine knock caused by oil dilution which is known manufacturing issues with my model of car.
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Nov 17, 2025
Incident date: Oct 9, 2025
The fuel pump on my 2016 Volkswagen Golf SportWagen failed approximately three months after a safety recall repair for the suction jet pump (recall 20Y6). My independent mechanic explained that failure of the suction jet pump can cause fuel leakage or vapor transfer into the EVAP system, which may create pressure or vacuum imbalance inside the fuel tank. This can potentially damage other fuel-syst... Read more
Incident date: Oct 17, 2025
This vehicle is subject to Safety Recall 68C for battery fire risk. The manufacturer issued a directive to park outside away from structures and do not charge the vehicle due to extreme fire risk. Despite having an open case with Jeep, there have been three failed supervisor callbacks with no resolution provided. The remedy is not yet available. The owner refuses to drive this vehicle and refuses... Read more
Incident date: Nov 17, 2025
This in addition to complaint form number:11699917 I have found the two forms issued by the GM global corp. One is a recall the other a bulletin about the HPFP fuel regulator to be replaced because it was known to fail. The first actual recall (13370 ) states that 25,000 vehicles were involved. The symptoms they stated are all the same that the vehicle I own are having including fuel fumes in the ... Read more
Incident date: Nov 17, 2025
Auto stop start does not work properly in this vehicle after repeated fixes by Honda and dealership. Vehicle sometimes does not restart after stop start engaged at stop causing a stall like event. Auto stop start tries to start vehicle after stop but vehicle either stalls/fails to restart or is extremely slow to restart. Vehicle has been repaired, new starter, new battery, new relays less than ... Read more
Incident date: Nov 17, 2025
The latest recall, NHTSA Recall 25v-655 for which there is no fix, has rendered my vehicle useless for any round-trip of more than approximately 130 miles from home. This is the same issue for which there was a recall for 2019/2020 LEAFs and after a year there was no known fix from the manufacturer.
CHEVROLET
SILVERADO 1500
(2014) - FUEL/PROPULSION SYSTEM
Nov 17, 2025
Incident date: Oct 29, 2025
At approximately 6:45pm on Friday November 14, 2025, while driving among tractor trailers in the passing lane at highway speed on westbound RT 30 near mile marker 191 (Lancaster, PA), my 2022 Cadillac Escalade ESV Sport Platinum experienced a complete loss of propulsion. This catastrophic and sudden engine shutdown came with no warning lights, no symptoms prior to a complete loss of power. The ve... Read more
FORD
MAVERICK HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Nov 17, 2025
Incident date: Nov 9, 2025
My vehicle produced a check engine light then it started to be hard to start . Then I started to smell fuel in the cab and strong smell of fuel under the hood . I cannot see the leak so it has to be the HPFP located under the intake manifold and the fuel is being absorbed by the insulation located under the intake. In January 2014 the GM corporation issued a voluntary or bulletin for this year tru... Read more
Incident date: Nov 16, 2025
On November 9th, the vehicle became undrivable with the following alerts: "Stop safely now", "Pre-collision assist not available", "Check Brake System", "Front Camera Temporarily not available", "service vehicle soon", "service advance trac", "hill start assist not available" The accelerator was non-functional; however, when releasing the brake pedal the vehicle starts to accelerate, without press... Read more
Incident date: Nov 17, 2025
Recently got an oil change, and in a month I’ve had to “top-off” my oil. Constantly have to make sure I carry a few quarts of oil to make sure my oil is filled. One day, I forgot to check the oil and my car was stalling on a busy road. Had to pull over to make sure I put the oil in there. Everyone that I’ve asked said they have the same issue. I stopped asking people after the 10th person.... Read more
Incident date: Feb 3, 2025
Fuel pump went out while driving causing the vehicle to sputtering and so running while driving up a hill. Couldn't restart and stick in park that prevented it from being moved out of roadway. Vehicle had only 64000 miles but wasn't included in recent 2025 recall that covered other vehicles with the dave fuel pump issue.
Incident date: Nov 17, 2025
I became the 2nd owner of this car. My ownership had been a blessing because of the 1st owner having such a profound history of care and maintained. I randomly had a misfire in my cylinder 2. I took my car to EL Cerrito Honda in El Cerrito, Ca. After my car came from this dealership all kinds of different things begun to take place. Ive never put cameras or listening devices of any sort, nothing ... Read more
Crash
DODGE
CHALLENGER
(2013) - FUEL/PROPULSION SYSTEM
Nov 17, 2025
Incident date: Nov 15, 2025
The Integrated Charging Control Unit (ICCU) failed - the car is no longer capable of driving due to the lack of ability to charge the battery. I was able to get it to the repair center. The ICCU on this model can fail in multiple ways, which includes the vehicle becoming inoperable at highway speeds. The issue first started 2025/11/13. I tried multiple charging units. It flipped the breaker on my ... Read more
Incident date: May 1, 2025
I brought my vehicle into the dealership 11/15/2025 for the battery recall the dealership informed me Jeep has no fix for the vehicle and could be mid January 2026 this is unacceptable for this vehicle I cannot use as intended
Incident date: May 1, 2025
Last week the cat went in for the open recalls. However the electrical and propulsion problems are still going on so I think it’s more than software. The car jerks and come close to stalling almost like a standard transmission with the clutch not catching properly. Additionally, and this is separate and does not occur with the problem described above. The dashboard lights randomly go off. It has... Read more