Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Dec 15, 2025
Incident date: Dec 15, 2025
Every winter because of the cold weather the tube for the turbo cracks and causes performance problems such as lack of throttle, sluggishness, limp mode activates. In limp mode the vehicle will only go about 10 miles per hour. This has happened on multiple occasions. In the warmer weather this problem does not arise. It is only in the winter time because the particular tube is made from plastic w... Read more
Incident date: Dec 2, 2025
While driving from Phoenix to Tucson in midday traffic, the vehicle displayed a "Check Transmission" error message. Immediately following this warning, the vehicle experienced a significant loss of motive power while navigating a busy intersection. The car would not shift gears appropriately to maintain speed or move out of the path of traffic, which created an immediate risk of a collision. I was... Read more
Incident date: Oct 1, 2025
The instrument cluster "flickers" due to a bad connection. This cluster contains the odometer, fuel gauge, and other vehicle information. It does not work at all when the outdoor temperature is cold. I took this to my Honda dealer and they state it was a bad connection and I would have to pay to replace the whole cluster for $1800. This is unacceptable and Honda should have to fix this as it i... Read more
Incident date: Oct 1, 2025
My car has always had slight issue getting consistent fuel pressure causing the engine to rev abnormally when giving gas during acceleration. On 11/25, my car failed to start due to the fuel pressure being too low. I brought my car into two mechanics including a Honda certified dealership to inspect an issue with my fuel pump. I was informed that other Honda Pilots of the same year as mine have a ... Read more
TOYOTA
HIGHLANDER
(2020) - FUEL/PROPULSION SYSTEM
Dec 14, 2025
Incident date: Oct 14, 2025
While driving approximately 45 mph and entering a highway, my 2022 Ford Mustang GT California Special suddenly lost power and shut off completely. The engine stalled without warning, creating a dangerous situation with surrounding traffic. I had to coast the vehicle and restart it. This vehicle has an open safety recall (NHTSA Recall Number 25V455 / Ford Recall 25S75) related to a low-pressure fu... Read more
Incident date: Dec 14, 2025
I was at a stoplight with my foot on the brake. The car lurched forward, which prompted me to push harder on the brake. Then, with my foot firmly on the brake, the car accelerated into the car in front of me. There was body damage to the car. Volvo investigated and said that the computer indicated that the gas pedal was engaged at 90% while the brake was engaged at the same time. This would invo... Read more
Crash
Incident date: Dec 8, 2025
I experience a lack of power issue when driving the vehicle and attempting to accelerate past 40-60 mph. I will floor the accelerator and the car still stalls and will not accelerate. This has been terrifying when merging onto the highway and realizing this issue is occurring, as it is sporadic and not noticeable on residential/low speed drives. In the videos I've taken, you can see the engine RPM... Read more
Incident date: Dec 14, 2025
The vehicle will not accelerate and comes to a complete stop while driving. Within days, it displayed ‘Check Hybrid System. Stop safely’ and lost propulsion while driving.
Incident date: Dec 5, 2025
While driving my brand new 4-day old 2025 Audi Q3 at highway speeds, the vehicle suddenly lost engine power and shut off without warning. At the time of the incident the fuel gauge indicated approximately 1/4 tank remaining and there were no prior warnings. I was forced to pull over in traffic, creating a dangerous situation. The vehicle had to be towed to the dealership. I was initially told th... Read more
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Dec 14, 2025
Incident date: Dec 13, 2025
ICCU failed. Heard a popping sound from rear of passenger compartment, dash errors lit up, car went to limp mode
TOYOTA
SIENNA HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Dec 14, 2025
Incident date: Oct 7, 2025
The car is frying my battery. I had a Duralast Platinum that should last approx 4 years. It killed one at 26 months. I replaced it, free of charge per the warranty, and 6 months later the brand new one is testing low again. Also, at 127k miles a flashing check engine light came on, I took it for a pre-check at a local shop and the tech identified that there was 0 oil in the reservoir. I had him ch... Read more
Incident date: Dec 12, 2024
Around 530pm At the corner of Briarcliff Rd NE Atlanta Ga and N Druid Hills Rd NE Atlanta GA As I was about to accelerate after the Red Light turned green, my car experienced a significant loss of power. Several warning lights came on, the engine light came on and a warning that said System Default came on. I was almost rear ended but was able to put on my hazards and coast to the side of the ro... Read more
Incident date: Nov 19, 2025
I was at a complete stop at the red light, vehicle began shaking and shut down. Gears would not work therefore I was not able to put it in neutral to at least push out of the road. The vehicle then began cranking on and off on its own, without me pushing start/stop engine. This was completely unexpected as the truck is one week old, had a full tank of gas and it was especially dangerous to have sh... Read more
Incident date: Dec 13, 2025
If the jeep is not sagged to park in a garage, how can it be safe to drive on the road? The recalls are not being taken care of soon enough!
NISSAN
PATHFINDER
(2023) - FUEL/PROPULSION SYSTEM
Dec 13, 2025
Incident date: Sep 22, 2025
2019 with 56,000 miles and the oil pressure sensor AND the fuel pump need replacing. Both items should be considered part of the powertrain but of course they’re not. Called corporate but got the “there is no recall” monologue from their representatives. Needless to say, I won’t make the same mistake with my next purchase.
Incident date: Sep 2, 2024
While driving under normal conditions, my 2023 Toyota Tundra TRD Pro Hybrid experienced a sudden and severe loss of propulsion. The vehicle abruptly entered fail-safe (limp) mode and would not accelerate beyond approximately 5–10 mph. This occurred without warning and created an immediate safety hazard in traffic. Multiple warning messages illuminated simultaneously, including: Hybrid System Ma... Read more
Incident date: Nov 30, 2025
We recently had an engine failure in our 2023 Toyota Tundra ([XXX]). Then on [XXX] the truck caught fire while we were driving in Arkansas. The fire caused the brakes to fail completely, and we wound up jumping from the still moving truck. The truck and contents were a total loss. Since then, Toyota has completed their investigation and stated they are unable to determine the cause of the fire I... Read more
Fire
Incident date: Nov 29, 2025
When accelerating from a stop it has a severe delay. I’ve read now this is not normal. Sometimes the delay can be 1-2 seconds causing confusions at like stop signs and such as I’ve pressed the gas and get nothing. Not reported to dealership but will on next oil change as this has been a persistent problem since purchase.
TOYOTA
HIGHLANDER
(2020) - FUEL/PROPULSION SYSTEM
Dec 13, 2025
Incident date: Nov 20, 2025
Recall SC263) AIR BAGS THAT DO NOT DEPLOY (SC356)x2 A MELTED FUEL TANK CAN LEAK, INCREASING THE RISK OF A FIRE
Incident date: Dec 12, 2025
The fuel delivery system, specifically the fuel pump, has malfunctioned. This vehicle is subject to a fuel pump safety recall, which was reportedly repaired in 2022; however, the vehicle continues to experience the same failure symptoms and is available for inspection upon request. The vehicle has stalled multiple times at highway speeds, resulting in sudden loss of power while driving and creatin... Read more
Incident date: Sep 11, 2025
Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring rep... Read more
Incident date: Sep 30, 2023
Throttle response occasionally drops out. Lag when trying to accelerate from a stop, then kicks in and the truck surges forward.
Incident date: Jun 16, 2021
Car lost power on the highway suddenly while driving at highway speeds and would not start after we pulled over off the highway. Took a picture of all the alerts. This is the second catastrophic event with this vehicle due to the HV battery. Event: 11:32am November 27,2025. Was needed to be towed to service center. BMS u008 error displayed on screen among others. No alerts until the immediate loss... Read more
Incident date: Dec 12, 2025
Car lost power on the highway suddenly and would not start after and we pulled over on the side of the highway. Took a picture of all the alerts. Heard a loud thunk noise when the car lost power, did not hit anything in the road. Event: 2:21pm March 31,2024. Was needed to be towed to service center. BMS u008 error displayed on screen among others. No alerts until the immediate loss of power. _ _ l... Read more
Incident date: Dec 5, 2025
Engine locked up while driving out of state on the interstate. Vehicle lost all power and engine stopped functioning. Managed to pull over and stop the vehicle on the side of the interstate. Had truck towed to repair shop where they diagnosed connecting rod/crankshaft bearing failure, as well as lifter and cylinder misfire/failure on cylinder 7. Metal shavings were discovered in the oil, and engin... Read more
Incident date: Dec 12, 2025
My 2024 Jeep Wrangler 4xe has multiple major safety defects involving fire risk, loss of propulsion, and engine failure. The vehicle has been subject to four significant recalls, including: * NHTSA 24V720000 (Recall 95B): High-voltage battery may fail internally and cause a fire while parked or driving. Owners are instructed to park outside away from structures and to avoid charging. * NHTSA 25V76... Read more
Incident date: Dec 12, 2025
was crossing an intersection when the truck suddenly and without warning stopped (engine). Unable to shift the truck into neutral in order to move the truck out of the flow of traffic. This is because the truck has the electronic shifter which requires the truck to be running in order to shift. There is not a manual override. So basically the truck was in the middle of an intersection with cars an... Read more
Incident date: Oct 1, 2025
evap canister keeps throwing check engine light even after replacement of all components
Incident date: Nov 21, 2025
Vehicle under recall for high voltage battery fire risk, no fix available, manufacturer instructs not to charge or park near structures.
KIA
SORENTO PHEV
(2024) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Dec 10, 2025
UNKNOWN- While driving on highway, from 70 mph speed the car suddenly lost acceleration and speed dropped. No response to accelerator. Even with pushing the accelerator high, car will go in high RPM and speed will barely reach 40 mph. I was lucky that there was no other vehicle behind me, especially heavy automobile like semi truck as it would have crashed in me from behind due to sudden propuls... Read more
VOLKSWAGEN
TAOS
(2022) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Apr 1, 2024
On 3 separate occasions, while idling, the engine will sputter as if it’s about to cut off. The RPM will rise and fall and the engine will rev up and down and finally it will quiet down. Once the light is green, It is able to drive as normal. At the next light the same thing happens and the engine revs up and down sounds like it’s about to die. At a certain point the car will lose propulsion,(... Read more
Incident date: Dec 2, 2025
I am reporting ongoing safety concerns with my 2018 RAM 2500 (6.7L Cummins) related to repeated emissions/aftertreatment failures and the lack of timely repair options. These failures directly affect drivability and can create hazardous situations if the vehicle enters derate mode while towing or driving at highway speeds. Over the past year, my truck has suffered multiple emissions-related compo... Read more
Incident date: Oct 11, 2025
I own a 2017 Lexus IS 200t that is experiencing fuel pump failure. Although I checked my VIN and confirmed there are no open recalls listed, the symptoms match the known fuel pump issues affecting other Lexus vehicles from similar model years. The only reason my vehicle is not included is because my VIN falls outside of the specific batch covered by the recall, even though 2016 and 2017 models sha... Read more
Incident date: May 14, 2025
Case Number: 1170739 – Additional Evidence Submission I would like to provide an additional document for Case #1170739. The manufacturer (Porsche Cars North America) stated in writing that the vehicle is “safe to drive even with warning indicators illuminated,” but in the same communication offered a rental vehicle if I found this “inconvenient.” These two statements cannot logically c... Read more
Incident date: Nov 10, 2025
Vehicle: 2025 Honda Pilot VIN: 5FNYG1H44SB075283 Mileage: ~6,328 miles Summary of Safety Defect: Serious acceleration failure combined with existing safety recalls (brake pedal pivot pin defect and improperly routed third-row seat belt). Vehicle hesitates, fails to accelerate when needed, and creates dangerous crossing and merging conditions. Detailed Description: I own a 2025 Honda Pilot that is ... Read more
Incident date: Nov 28, 2025
The vehicle is affected by manufacturer recall R25C8 (NHTSA 25V-655), which identifies a risk of battery overheating and potential fire during fast charging. The recall instructs owners not to use Level 3 (DC fast) charging because the vehicle’s battery system may enter a failsafe mode or experience thermal issues under high-load charging. This significantly restricts normal operation of the veh... Read more
Incident date: Nov 27, 2025
Jeep Wrangler 4-door Rubicon 4XE stalled/suffered complete loss of power while driving down the road. It took 3 shutdown/restarts to move the vehicle to a safe location. Since then, Jeep has issued 3 URGENT unrepaired recalls. Oct 17: NHTSA 25V-710 (drive train/loss of power - remedy not yet available), Oct 30: 25V-741 (flawed battery pack that may cause vehicle fire putting life and property at r... Read more
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Nov 9, 2025
Within three days of purchase, the vehicle experienced a fuel system failure requiring the gas tank to be replaced. Shortly afterward, the check-engine light illuminated, indicating additional engine or emissions problems. The failures occurred without warning and made the vehicle unsafe to drive. The engine warning has continued to appear, suggesting a recurring or unresolved malfunction. The de... Read more
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Apr 15, 2025
Since I purchased this vehicle, it has experienced severe safety-related failures in the electrical system, battery, vacuum pump, powertrain, and other components. All warning lights would activate on the dashboard, messages appeared such as “Service Immediately” and “Power Reduced,” the vehicle became limited to about 10 mph, and on several occasions it shut off completely while in use. S... Read more
Incident date: Dec 11, 2025
Ive took my car to alhambra dealer for a recall and before I did i scared my car with the obd2 to make sure everything was okay witch it scanned no check engine and all green check lights IM REDINESS.. AFTER I PICKED UP MY CAR FROM THE DEALER I TOOK THE CAR HOME AND PARKED IT FOR A WHOLE DAY. THE NEXT DAY MY CAR STARTS THROWING CODES AND NOW MY CAR WONT PASS SMOG BECAUSE THEE DEALER RUINNED MY CAR... Read more
Incident date: Dec 11, 2025
Fuel Injector issue - diagnosed at Mike's Automotive, a NAPA AutoCare Center by ASE certified technician. Codes were P0430 and P219B which indicates fuel injector issue. The Emmissions System Problem check engine light goes on and off at random times, reduced fuel economy by almost 5 mpg, hard shifting, stalling. All symptoms are in line with the recall for 2019 Honda Pilots however my VIN is not ... Read more
FORD
EXPEDITION
(2020) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Dec 10, 2025
Check Hybrid System warning keeps coming on. Dealer can't find a problem.
Incident date: Dec 11, 2025
Re: 2020 GMC Terrain. Our fuel pump control module (FPCM) unexpectedly failed after driving a short distance. Vehicle stalled without warning on the street and was unable to be started again. This could have resulted in a crash and/or injury to other people in the area. An independent service center suspected an issue with the module but was unable to make an official diagnosis. The vehicle w... Read more
Incident date: Nov 21, 2025
The fuel injectors have repeatedly failed. I am on my third replacement
Incident date: Nov 21, 2025
Fuel sending unit in gas tank behind the drivers side is leaking gas making it impossible to park the car in the garage. There is a great possibility of fire due to this issue. No, I have not taken it to the dealer as of today but I am going to schedule it. No. No.
Incident date: Oct 30, 2025
While driving my 2024 GMC Sierra Denali Ultimate on the highway, the engine suddenly failed without warning. The truck shut off completely while I was traveling at highway speed. I was fortunate to be able to safely maneuver to the shoulder, but the sudden loss of power created a serious risk of a collision with surrounding traffic. The failure appears to involve the engine or engine control syst... Read more
VOLKSWAGEN
TIGUAN
(2018) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Dec 2, 2025
All fuel injectors need to be replaced. I know 2 other people with CRV's that have had the same exact issue and had to have them replaced. It is also all over forums on the internet. Service people at Honda also told me it is a known issue with the fuel injectors in the Honda 4 cylinders until 2023. I have a quote for almost $1700. I currently own 2 Honda CRV's and one is a 2022 so I am expect... Read more
VOLKSWAGEN
TIGUAN
(2018) - FUEL/PROPULSION SYSTEM
Dec 11, 2025
Incident date: Dec 2, 2025
Fuel is leaking and it is messing up my emissions. I had the emissions fixed for my safety inspection. But soon after 2 days later fuel keeps leaking and the smell of gas is so strong in my car. This is a safety hazard of not only becoming inflammable but also the smell is toxic to my health and my grandchildren. I have asthma and all of the following i have experienced headaches, dizziness, and r... Read more
Incident date: Dec 8, 2025
Vehicle experienced sudden and complete loss of engine power while driving in active NYC traffic. Without any warning lights or prior symptoms, the engine shut off mid-motion, the accelerator became unresponsive, and the car stopped moving in the middle of a busy roadway. I lost all propulsion and had to activate hazard lights while stuck in live traffic. This created a severe safety hazard for m... Read more
Incident date: Dec 31, 2001
Fuel pump located in the fuel tank, known recall on other equinoxes of this year and model but not all are covered but it is affecting more than what they are willing to cover putting my safety and other drivers safety at risk.