Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 13, 2025
My 2019 Honda CR-V, which has the 1.5 liter turbo engine, with 78,000 started up with the dashboard lit up like a xmas tree and reported approx. a dozen faults of all safety features EPB, LKAS, Emissions, etc. It was diagnosed by Lester Glenn Honda in Wall, NJ with oil dilution caused by the leaky fuel injectors. The mechanic noted TDC P0172 - System Too Rich & P0301- cylinder 1 misfire and all f... Read more
Incident date: Nov 26, 2025
Multiple times when driving, at interstate speeds and highway speeds I have a full loss of power, requiring me to pull to the side of the road and power off the car and power it back on. Turtle mode gets activated not allowing me to go more than 5mph. Not safe at all especially when children are in the car. I have had the dealer look at this multiple times and they continue to say they have update... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2020) - FUEL/PROPULSION SYSTEM
Dec 17, 2025
Incident date: Nov 28, 2025
Vehicle experiences sudden Auto-Park engagement, hard shifting, and loss of gear engagement. Code P0700 present. Issue began after A/C compressor failure. Safety risk includes sudden deceleration and loss of control.”
Incident date: Dec 13, 2025
Gas filler "system" does not have screw on/off gas cap. It has a rubber covering with a slit through which driver inserts gasoline station hose metal nozzle. When removing gasoline station hose nozzle, rubber slit "appears to close" but drops of gasoline remain on the rubber covering & drop onto the vehicle body. I wipe off gasoline drops with paper towel. I'm concerned about large amount of gasol... Read more
Incident date: Dec 16, 2025
While driving my 2020 Honda Accord Hybrid, VIN [XXX] , the car would start exhibiting rough engine feels, and all of the dashboard lights would come on. The car would lose power at highway speeds, and I’d have to pull over to turn the car off and on. When checking on OBDII meter, getting P0301 codes. I have replaced the coils and plugs twice and still not better. INFORMATION REDACTED PURSUANT T... Read more
LAND ROVER
RANGE ROVER SPORT
(2012) - FUEL/PROPULSION SYSTEM
Dec 17, 2025
Incident date: Dec 14, 2025
My 2013 Kia Optima caught fire while my [XXX] son and his friends were driving it. The car burnt up. Some truck drivers flagged my son down to let him know the car was on fire. They could have been killed if it wasn’t for the truck drivers warning him that the car was on fire while driving down the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)... Read more
Fire
Incident date: Apr 1, 2025
I received Land Rover's notice Oct. 7, 2021 regarding the gasoline fuel tank flange assembly cracking. They stated "Once we have adequate supply of the necessary parts, we will notify you via a second letter requesting that you contact your preferred authorized Land Rover retailer....etc.. under Program Code 'N623' " I have still been waiting for this to be resolved. I emailed them again on 12/9/2... Read more
Incident date: Aug 2, 2024
The vehicle experiences severe stalling and loss of power while driving. When attempting to accelerate, the vehicle hesitates, shakes violently, and will not accelerate beyond approximately 10–20 mph. The vehicle then stalls completely and shuts off. These failures occur both after the vehicle has been parked and while actively driving. When placed in drive, the vehicle shakes aggressively and s... Read more
Incident date: Dec 6, 2025
Ever since I bought my car in July of 2025 cash I’ve been having issues. Shortly after purchasing my car began to stall , lose power repeatedly. I then took to southwest kia in Dallas they told me I had contaminated gas. They charged me $2,000 to clean my fuel lines , replace spark plugs & replace a fuel pressure sensor. Shortly after i got my car I had the same issues. I explained my concerns a... Read more
Incident date: Oct 31, 2024
85,000 miles bought new. Was having hesitation and power issues, experienced increased fatigue the longer I drove. Took it in for service at 85,000 miles and the turbo PVC valve was bad as well as the catalytic converter. I’ve never had a catalytic converter go bad on any vehicle in my 42 years of driving. Cost = $2,000 for just the catalytic converter and extended warranty covered. Advised at t... Read more
Incident date: Sep 22, 2025
I am writing to formally express my dissatisfaction with the vehicle I purchased from your dealership. Despite my expectations at the time of purchase, the vehicle has not met the standards that were represented to me. This letter is intended to address my concerns regarding the vehicle’s features, undisclosed recalls, and significant mechanical and safety issues discovered immediately after del... Read more
Incident date: Aug 1, 2025
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Nov 10, 2025
The fuel gage does not update to reflect a full tank. The check engine light has turned on twice along with a notification of a system malfunction. When the car was taken to the dealership the fuel level sender had to be replaced. The check engine light turned on again after having the fuel sender replace. After taking the vehicle to the dealership an additional time it was identified that the fue... Read more
FORD
MUSTANG MACH E
(2021) - FUEL/PROPULSION SYSTEM
Dec 16, 2025
Incident date: Dec 16, 2025
Faulty fuel pump caused my vehicle to shut down while driving.
Incident date: Dec 10, 2025
Fuel door will not open, there is no manual override, vehicle cannot be refueled and since there is no emergency release it caused me to be stranded at a gas station at night with my 4 kids which is a huge safety concern and should be taken seriously as this is a safety and drivability issue that I should not be held responsible to pay for when it is at no fault to me it is a design/system failure... Read more
Incident date: Dec 14, 2025
Only had the car 6,000 miles in 3 months. Received a service high voltage system warning causing the car to not be no longer produce heat, including for the battery. This rendered it unable to charge. A dead battery is a dead car. It’s currently been in the shop waiting on back ordered part for 25 days.
Incident date: Dec 13, 2025
While driving on the freeway utilizing Highway Drive Assist, I suddenly received a warning on the heads up display stating that assisted systems were unavailable, at which point the Adaptive Cruise Control & Lake Keep Assist both deactivated. I pressed the button on the steering wheel to reactive the system and received "conditions not met" error. At this point, I placed my foot on the accelerat... Read more
Incident date: Nov 6, 2025
I was driving on the highway at approximately 35mph when I noticed there was no response from the accelerator. I shifted the vehicle into neutral and coasted onto a side road and call OnStar for assistance. The dashboard indicator said to restart engine. I attempted to restart, but the engine would crank but not turn over (start). The vehicle was towed to the dealership where the fuel pump assembl... Read more
Incident date: Nov 20, 2025
Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, switched off the car, the car made a funny sound. Waited 5 mins and the car started again. My car is constantly stalling, doesn’t give me any warning signals and the Jeep dealership I go to cannot figure out what it is. It takes about min before my car can restart and i keep moving
Incident date: Nov 16, 2025
My car is very hesitant while driving, it pulsates as well. I can be driving at 65mph and next thing I’m doing 45-50 and the engine is sputtering and the dashboard lights up with check engine lights.I know there’s a recall on the fuel injectors for the model year I own but mine is not included in the recall which I think it should be. Scanned the codes and got P0430 and P219B which is the fuel... Read more
Incident date: Aug 13, 2025
Throttle hesitation when leaving from a stop. Completely random and occurs maybe a few times a month.
Incident date: Dec 16, 2025
I was driving in stop and go traffic on a relatively busy road when I was cut off. I braked hard to avoid a collision. Immediately afterwards, the car would not respond to the accelerator and would not go forward. I was in the middle of the road and the car would not respond. It could have caused an accident. I put the car into park and then back into drive and it seemed to work again. But I... Read more
Incident date: Dec 2, 2025
I bought my 2021 Ford Bronco at Morrie's Grand Ledge Ford. I live 10 minutes away from Morrie Ford Okemos. I received a recall notice from Ford Motor Company in August of this year regarding a recall of my specific vehicle. The issue is: "there is a possibility that a fuel injector may crack, which may result in fuel accumulating on the top of the engine. Liquid fuel and/or fuel vapor that accumul... Read more
Incident date: Dec 16, 2025
This has happened twice. I brought it to Hyundai in Syracuse and they said they could not find a problem. The problem: While driving the car loses power, when pressing the gas pedal the car stops propelling forward. Safety: The car randomly loses power while driving. This could happen when pulling out onto a highway or railroad tracks etc. Problem been reproduced: It has not been reproduced by ... Read more
Incident date: Dec 13, 2025
Strong gas smell when the engine is turned on. I started feel this issue about 2 year ago, now the gas smell is more stronger every time engine is turned on.
Incident date: Dec 12, 2025
Multiple failed recalls to stop vehicle High Voltage battery fires. I've already had the battery pack replaced once and now another recall of a software flash (68c) to test the battery cells separators for damage. So again the issue is still there and this is just another band-aid to catch it before it catches fire. This has been a ongoing issue for over a year and the issue is still not properl... Read more
Incident date: Oct 24, 2025
On October 10, 2025, while driving the car, a turtle suddenly popped up in place of the speedometer. The car's power and speed was drastically reduced. There was a car behind me that started tailgating me and I could not go any faster than about 15 mph. I was able to make it home. Later that night, I tried to charge the car and it started to overheat. The ICCU recall need to be extended to 2025 m... Read more
TOYOTA
GRAND HIGHLANDER
(2025) - FUEL/PROPULSION SYSTEM
Dec 16, 2025
Incident date: Nov 1, 2025
Can smell gas fumes in and around car. Afraid to drive. Took to dealer. Fuel pump and associated gaskets fittings needed to be replaced. Not cover under 10 yr, 100K warranty even though the vehicle only has 83K miles. Just to right.
Incident date: Dec 15, 2025
Developed a fuel leak at the tank that has previously been exactly described as a recall on the exact year make and model of this vehicle however, when entering my VIN it does not show my VIN number as being affected. I feel there has been a mistake on the Vin number range. However, Lexus refuses to handle the issue under the recall since the VIN number does not trigger as such.
Incident date: Nov 11, 2025
After driving for 2 hrs in single digit temperatures I entered the on ramp to interstate freeway. I lost power, couldn’t accelerate further and the Check engine light was flashing. I pulled over on the 4 lane interstate, turned off my car and restarted. CEL went away. This is the 2nd time in 2 Winters this has occurred during cold weather. Both on exit/entrance ramps when trying to accelerate af... Read more
Incident date: Dec 13, 2025
When I was driving down the street, I noticed smoke coming from the hood then flames . I parked off to the side of the road and open the door and took off running away from the vehicle. Loosing everything clothes, phones , jewelry important documents. I paid off the vehicle. Was happy that for once in my life I did something good until that happen so please help on what to do . I know I didn't pay... Read more
Fire
ALFA ROMEO
GIULIA
(2019) - FUEL/PROPULSION SYSTEM
Dec 15, 2025
Incident date: Dec 14, 2025
We own a 2023 Ford Bronco Sport that is subject to an active safety recall involving fuel vapors/gasoline odor entering the passenger cabin. The recall remedy is currently listed as not yet available. The vehicle began emitting strong gasoline fumes through the air conditioning vents, creating a serious safety concern and rendering the vehicle unsafe to operate. The vehicle was previously serviced... Read more
Incident date: Dec 15, 2025
Car suddenly got p018c & p018b codes along with (setc) notification while on freeway and continuously would go in and out of limp mode when accelerating or breaking which nearly caused me to crash. when arriving home I check my fuel pump relay and it looked burnt or overheated, I tried replacing sensors as well as relays but the problem remains whenever accelerating or breaking at low speed now, j... Read more
Incident date: May 28, 2025
While driving 40-50 mph, my vehicle abruptly dropped to a speed of below 20 mph without warning, scaring me to the point of nearly driving off the side of the road, almost getting rear-ended, and catapulting me forcefully toward my windshield. Simultaneously, this warning light and exact message appeared with a very loud alarm/chime - ⚠️ Warning Engine Malfunction Power reduced Service Engin... Read more
VOLKSWAGEN
TIGUAN
(2018) - FUEL/PROPULSION SYSTEM
Dec 15, 2025
Incident date: Nov 25, 2025
Took car to Kia for an oil change and car started driving weird . Rpm hand running high. Check engine light came on , took car to Kia and fuel tank was expanded . Car is still not fixed , and Kia won’t continue to pay for rental.
Incident date: Sep 2, 2025
1)My sunroof/window is leaking. This has caused internal damage. My car had 2-2.5 inches of water that has damaged by carpeting and pads the 60E5 was performed. ~72,500 miles 2018 Tiguan. 2) dealer service has advised of service:REPLACE SET OF (4) FUEL INJECTOR O-RINGS DUE TO FUEL LEAK AT FUEL RAIL-INCLUDE INTAKE MANIFOLD GAKET AND THROTTLE BODY GASKET.
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Dec 15, 2025
Incident date: Dec 6, 2025
The vehicle has ongoing and worsening electronic and safety-related issues. The fuel range and fuel economy fluctuate abnormally and frequently, sometimes even while the vehicle is stopped. The infotainment screen has experienced intermittent black areas/partial blackout while driving, affecting system reliability. Recently, the automatic transmission began hesitating during the initial gears, b... Read more
Incident date: Nov 1, 2025
The fuel rail system failed on the passenger side of the engine and leaks. This is the same issue seen on, but VIN number isn't apart of it: Campaign No. : 2022030003 CA DMV. : 220303 NHTSA ID 21V961 I have taken the vehicle to a Mercedes dealer twice for the concern of smelling gas. The second time I had a video but the service tech couldn't replicate the leak. This safety concern pose a gre... Read more
Incident date: Nov 18, 2025
The vehicle is misfiring due to faulty fuel injectors. Causing every light on the dash to come on.
Incident date: Dec 12, 2025
I have had multiple issues with this vehicle and it has been in the shop more than 80 days between April and Oct 2025. First, the entire battery system went out in the all electric vehicle. Honda said that since it was a collaboration car with GM, that it would take a long time to fix because their technicians weren’t very familiar. It took almost 8 weeks in the shop before we got it back. Not l... Read more
1 injured
Incident date: Nov 28, 2025
Car died due to being out of fuel but gauge still read 1/4 tank. Mechanic said fuel float failure.
Incident date: Dec 8, 2025
I am submitting a formal written complaint to supplement my existing NHTSA Safety Report ID 11702339 regarding a serious fuel system defect on my 2013 Kia Sorento. My car began experiencing sluggish starting, sputtering during acceleration, stalling at stop signs and traffic lights, and a strong fuel odor. A check engine light subsequently illuminated, and due to safety concerns, the vehicle was t... Read more
Incident date: Dec 14, 2025
My truck completely stalled and had to be restarted. I took it to the dealership to have it resolved. They wouldn’t look at the truck without a recall notice. Now there is a recall notice for my exact issue. I took it to be repaired by them but now they are saying that there is nothing wrong with the vehicle and are refusing to do anything about it stalling. They specifically said that I will ha... Read more
Incident date: Dec 5, 2025
12/7/2025 8:48 AM Engine lost propulsion while driving 35mph enroute to residence. The engine cut off and at the same time we saw a cloud of blue smoke trailing the vehicle. The engine refired and propulsion resumed. I immediately looked at the dash display for an indicator light resulting from the lack of propulsion. There were no unusual indicator lights or messages but the tachometer needle dro... Read more
Incident date: Dec 12, 2025
In November 2024, the vehicle indicated "add coolant". The vehicle was brought to Mercedes Benz of Scottsdale for servicing. The dealership apparently added coolant without advising me that the B250-E has a 100% chance of failure to the Drive Unit / coolant intrusion unless a small part is replaced before coolant leaks into the inverter/entire engine. A few weeks later - the vehicle, while trave... Read more
Incident date: Dec 4, 2025
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported t... Read more
Incident date: Nov 1, 2024
NHTSA recall 24v455 - possible fuel pump failure can result in engine stall which increases the risk of crash. This recall has been open since July 2025 with no action or reasonable fix or repair from Ford putting myself and family in danger.
Incident date: Dec 13, 2025
I am the owner of a 2024 Jeep Wrangler Rubicon X 4xe (JL PHEV). The vehicle is subject to safety recall 25V‑741 (manufacturer recall 68C) for high‑voltage battery fire risk, and also recall 78C affecting the 2.0L engine. For recall 68C, Jeep and NHTSA instruct owners not to charge the vehicle and to park it outside and away from structures and other vehicles because the high‑voltage battery... Read more
Incident date: Nov 1, 2025
My truck went into "limp" mode and had very little power. It was towed to the dealership where they diagnosed the issue as a bad solenoid causing the engine misfires. The solenoid was replaced, but the issue was not fixed. Now the dealership is stating the engine has bent lifters and the repairs will not be covered under the ongoing massive engine recall. The vehicle had the pico test on 9/17 and... Read more
Incident date: Dec 13, 2025
Throttle hesitation and loss of power when transitioning from stop to start risking accident when pulling into traffic. Problem occurs all the time.