Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 16, 2025
My wife was slowly pulling into a parking spot, when at about 10ft from curb the car suddenly accelerated faster than she even thought the car even was capable of (the AWD likely helped). It hopped the curb and hit a tree. She backed it up to the parking spot (it acted normally) and had it towed to dealer. In hindsight, the car had been having a progressive amount and frequency of delay in norm... Read more
Crash
Incident date: Dec 5, 2025
While driving my 2024 Kia Sportage Hybrid, the vehicle displayed the warning message “Check Hybrid System – Stop Safely.” Immediately after this message appeared, the vehicle lost propulsion and entered a reduced power/limp condition. This creates a dangerous situation because the vehicle can suddenly lose power while driving in traffic. The dealership informed me that this condition is rel... Read more
Incident date: May 31, 2024
Due to waiting for a recall fix for ( NHTSA #-25V455 ) My F150 Raptor has been having all listed failing issues, Miss fire at idle or when fuel is hot, issue starting on a handful of times. I have been driving it after 4 -5k miles of this and I was alerted today after replacing ( All Injectors, Coils, Spark Plugs, ETC ) That I may need a new engine. This could have caused a crash and is now costin... Read more
Incident date: Dec 28, 2025
I noticed the vehicle had intermittent hesitation while accelerating to merge onto a freeway on the previous evening. We drove straight home from there and the next morning as we prepared to go somewhere the vehicle lost power in our driveway and now will not start. Trouble code P129F Fault code is being thrown. This seems to be related to the GM issued TSB PIP5964 and the also GM Recall N252516... Read more
JEEP
GRAND CHEROKEE
(2015) - FUEL/PROPULSION SYSTEM
Jan 9, 2026
Incident date: Jun 2, 2025
On 12/ 22/ 2025 I went to start the 2012 KIA Soul and it would act like it would start but, it would not turn over. Battery was fine checked it. Let it set a moment and tried it again would not start. Called a wrecker and towed it in. The service guy tried and couldn't get it to start either. He ran a diagnostic on it, there were not type of codes, no check engine light nothing. He had it for unti... Read more
Incident date: Feb 21, 2025
The vehicle decelerated in the highway, from about 70mph to 40mhp with no warning, no check engine light, and no previous symptoms, sounds or other indicators. The vehicle was brought to the dealer who advised the high pressure fuel pump went bad as well as the solenoid and OCV harness, causing oil to be forced through the harness. KIA refused to cover the repairs at 74k miles and it was fixed at ... Read more
Incident date: Dec 1, 2025
My engine light came on. When I get gas the car will not just start there is a fuel leak code and a valve code. Getting looked at next week at the dealer
Incident date: Aug 24, 2025
I was driving my 2021 Hyundai Sonata at approximately 3:00 AM when the vehicle suddenly began shaking and vibrating. While stopped at a traffic light, the check engine light illuminated, and the engine was shaking severely. I immediately pulled over and shut off the engine. After waiting approximately one hour, I restarted the vehicle, but it was only able to drive very slowly. The following day... Read more
FORD
POWER TRAIN
(9999) - FUEL/PROPULSION SYSTEM
Jan 9, 2026
Incident date: Aug 1, 2025
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I... Read more
Incident date: Jan 8, 2026
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I... Read more
Fire
Incident date: Dec 27, 2025
Nissan has informed Leaf owners that we cannot use DCFC to charge the car, there is a danger of fire from an overheating battery. This poorly designed battery management system severely limits the distance one can travel in the car. It has become an expensive short commute vehicle! Nissan offered to "repurchase" my car. The offer had over $27K deductions for milage and repayment of my $10k lien I... Read more
Incident date: Jan 8, 2026
See attached letter!
Incident date: Dec 9, 2025
I had been driving my 2022 Toyota Highlander XLE with 46k miles that I just got for about two weeks, so about 10 days out of the 14 i actually drove it from home to work and back home. Within those 10 days driving the SUV, 8 mornings and one afternoon the highlander engine had issues accelerating and shifting gears. Basically when pulling out on to a highway from a side street coming down a hill w... Read more
Incident date: Nov 8, 2025
Leased this car 1 year ago and it is currently in the repair shop for the 2nd time in a year for the same battery problem: battery won't charge and an error notice on the dashboard that says " Service high voltage system. Reduce acceleration. Drive with care". The first time the shop said that it was a software issue and fixed it. Now the shop is saying that the car needs a new battery. The er... Read more
Incident date: Jan 6, 2026
I have been in multiple situation where my car is unable to charge from my home charger, and the issue is always same which is the need of GHCA replacement. Right now, GHCA for EX90 is in national back order with unknown ETA
Incident date: Jan 7, 2026
my sensor does not work and does not detect the gas in tank car wont start or turn on
Incident date: Jan 7, 2026
Fuel spills out when you fill it up. I read there were safety recalls due to this issue for 2006 Dodge Durango's but a recall isn't appearing for my vehicle. When filling it fills fine until almost a full tank. Once it reaches full tank the gas pump clicks off then a gush of fuel spills out of my car. I bought it last year and it does it every time we put a full tank in it if you don't catch it a... Read more
GMC
SIERRA 1500
(2020) - FUEL/PROPULSION SYSTEM
Jan 8, 2026
Incident date: Jan 5, 2026
I purchased my 2020 Audi Q3 in August of 2020. I am submitting this complaint regarding the recurring and unacceptable issue with my Audi. In February of 2023 my vehicle started shaking and stalled while driving. I could not restart for awhile, after a few minutes it restarted. I took it to Audi and they verified that the output of fuel pump did not meet minimum flow. They replaced the pump. Th... Read more
Incident date: Apr 13, 2025
Clearly the vehicle is leaking and is a fire hazard. I received a notice that it has been recalled but it’s not showing up under my vin.
Incident date: Jan 8, 2026
Put gas in it and out the blue would go pass 30 rpm we never had any issues with it I work on cars for a living I have spend over 3000 in new parts now I got it tow to Firestone they telling me it’s something wrong with my engine cylinder two and four not getting any power they told me it was bad bargin or piston I don’t know how it happens because we kept the car up to maintenance
Incident date: Jan 7, 2026
Turbocharger gasket failed resulting in leaking coolant and overheating of engine. Damages resulted turbocharge replacement and replacement of water outlet in $4463.43 repair bill.
Incident date: Mar 15, 2024
We believe the fuel line came off of the fuel filter. The truck caught fire and went up in flames. There is nothing left of the truck other than the frame. CHP and the fire department came to the scene. They put the fire out and the truck has been taken to the tow yard. Nothing has been inspected yet.
Fire
Incident date: Aug 25, 2025
The fuel injectors in the car keep misfiring causing the car to shake while driving, be loud and idle hard. In the past I have already replaced two different fuel injectors and now this is a third one that needs replaced.
LAND ROVER
DEFENDER
(2020) - FUEL/PROPULSION SYSTEM
Jan 8, 2026
Incident date: Jan 8, 2026
I am unsure as for what is wrong with my car the dealership keeps saying its running rich and there is a recall on several 2022 Kia Carnivals that say it could be a faulty fuel rail tube. They have also said my map sensor is failing. My check engine light appeared a few days ago and has since been cleared and hasn't came back on, however it is just a matter of time. My children ride in this car as... Read more
Incident date: Nov 21, 2025
In November 2025, while traveling at highway speeds, the High-Pressure Fuel Pump (HPFP)—the very component installed to satisfy the Z46 recall—suffered a catastrophic failure. This resulted in an immediate loss of fuel pressure, smoke, and a total engine stall. The failure caused a loss of power steering and braking assistance, creating a severe safety hazard on an active interstate.The vehicl... Read more
Incident date: Jan 1, 2025
Recently out 2020 Nissan Versa started "Shuddering" when accelerating at low speeds. I took it to the Nissan Dealership and they quoted me $7,000 saying the transmission had to be replaced. I conducted online reviews and found Nissan customers experience this same issue in concerning numbers. I found multiple Nissan Technical Bulletins about this very issue, with this vehicle. Not only is it conce... Read more
Incident date: Jan 7, 2026
There is an open safety recall on my vehicle since September 2025 with no updates on when a remedy will be available from Stellantis. The issue is that fuel supply to the engine can be cut off causing the vehicle to lose power unexpectedly and go LOMP. I cannot drive the vehicle in this state because it is dangerous if the engine were to cut off unexpectedly at highway speeds, especially since I h... Read more
JEEP
GRAND CHEROKEE
(2017) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Dec 22, 2025
Due to recent reports of fuel pump recalls, my daughter bought a 2018 Toyota Corolla almost a year ago. Right now that is problem and her car will not start. I need a free replacement of her fuel pump. Thank you.
Incident date: Jan 4, 2026
I am submitting this letter as a formal safety complaint concerning NHTSA Recall No. 25V655000, which affects my 2021 Nissan LEAF SV and results in the continued restriction of DC fast charging due to a reported fire risk, without an available or timely remedy. Under this recall, Nissan has restricted the vehicle’s ability to safely utilize DC fast charging. While I understand and support actio... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Jun 18, 2025
MPG not what window sticker claims. Window sticker claims 18 mpg city, 23mpg highway, 20 combined. Getting 13 combined
FORD
MUSTANG MACH E
(2024) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Nov 4, 2025
I was driving on interstate and thank God I got off the exit and vehicle suddenly cut off. An indicator came on stating to push start to restart vehicle while the vehicle shifted to Neutral on its own. Then a Low oil pressure sign came up on dashboard. I tried push start again and nothing happened. Lucky by this time I was just off the exit so I was able to come to a stop and shift to Park. I trie... Read more
FORD
MUSTANG MACH E
(2023) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Jan 2, 2026
While driving, the vehicle lost all propulsion and came to a stop. Fortunately my wife was able to pull to the side of the road safely. It has not been inspected because we believe it falls within the A7C recall for which there is no current remedy.
Incident date: Aug 16, 2025
While waiting to turn left at a light and driving in "L" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The Bolt normally accelerates very gently in L mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but... Read more
Incident date: Dec 29, 2025
Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. The vehicle has approximately 46,000 miles and is 8 years old. INFINITI/Nissan has acknowledged through its own Technical Service Bulletins (TSBs) that turbocharger failure on 2016–2018 Q50 3.0T vehicles is a known defect. Nissan’s documentation identifies issues such as turbo oil... Read more
Incident date: Jan 5, 2026
The front gas tank strap mount on the frame rusted to the point the new one I purchased falls out of the frame. Some Rams have the recall applied mine shows zero. I have a strap to hold the tank up temporarily but I need a permanent fix.
Incident date: Dec 5, 2024
The exhaust and emissions system appears to have failed or is malfunctioning, including the catalytic converter and potentially the exhaust manifold or upstream exhaust components. The engine and fuel/propulsion system are also affected, as evidenced by sputtering and drivability issues. The vehicle and affected components are available for inspection upon request. Exhaust and/or fuel fumes enter... Read more
MICHELIN
DEFENDER LTX M/S ALL SEASON
(9999) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Feb 14, 2025
When I was driving, a propulsion system warning went off. Then a malfunction in the vehicle’s powertrain/propulsion system lit up on the GPS screen. Shortly afterward, the engine began smoking, and a loud popping sound occurred simultaneously. The vehicle then experienced a sudden loss of propulsion, requiring me to pull over immediately to avoid a hazardous situation. An authorized Kia dealer... Read more
Incident date: Jan 1, 2026
All lights on dash. Fuel injectors need replacing at 35000 miles.
Incident date: Jan 6, 2026
On [XXX] driving to Denver the 52,000 mile yukon started making a clicking sound when accelerating on the interstate. Traction control light came on as well as the check engine light. Low power was noticed and we immediately pulled over as it sounded like it was going to blow up. Towed the vehicle 145 miles where we bought it and the shop confirmed the lifters and 5th cylinder are the issue and th... Read more
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Jan 7, 2026
Incident date: Oct 30, 2025
Bought this car in 2022 and had no problems until 1/2/26. Car was charging at home and suddenly stopped. Got a check electrical system warning light. Took it to the dealer to get checked out and the ICCU needs to be replaced. Despite everything online saying that it is covered on the 10 year/100,000 EV warranty, they are denying that it is covered under warranty. They say it is covered by the... Read more
Incident date: Jan 6, 2026
On 12/24/25 the vehicle experienced the very same issue, on the highway, with my family in the car, coming from Christmas Eve festivities. The car decelerated and NO cel (check engine light) ever came on. when transporting to dealer, the car began rough idling like it wanted to die, but still no CEL. At this time, I am told there is a need for a new engine but no supporting documents or other diag... Read more
Incident date: Jun 1, 2024
I am filing a complaint against Ford Motor Company regarding a known defect in my 2021 Ford F-600 truck that resulted in a catastrophic fuel system failure. The truck has only 110,000 miles and has been maintained appropriately. It is registered in the State of Illinois and is used for my woman-owned small business. A few weeks ago, the vehicle began running roughly. When the dealer inspected it... Read more
Incident date: Jun 1, 2024
A MIL warning was displayed for Emissions System Problem flaging our vehicle for emissions testing and registration. The vehicle skips and does not accelerate well from 20-30mph making turns into a busy street unsafe. The computer reads a DTC of P219A. All of this matches the description in Honda Service Bulletin 21-010 which says it covers 2019 Odyssey of all trim levels. Local Honda dealer (Auto... Read more
Incident date: Dec 7, 2025
Filling this vehicle with diesel fuel per the manufacturer's user manual instructions results in a fuel leak centered between the rear wheels from somewhere at the top of the fuel tank. This has occurred during almost all fuel fill-up stops over the last year. The local dealer could not find the problem. A similar issue occurred with the 2021 diesel Yukon which has the same fuel tank as verifie... Read more
Incident date: Dec 23, 2025
Vehicle consistently accepts only approximately 9–10 gallons of fuel when the fuel gauge indicates empty, resulting in significantly reduced driving range. Issue has been widely reported by other Toyota RAV4 Hybrid owners and appears related to fuel tank design. Manufacturer declined assistance and referred responsibility to selling dealer despite known complaints.
Incident date: Apr 1, 2023
Dealer has not responded to written requests to perform federally mandated Recall Y78 on my 2019 Ram 2500 (VIN: [XXX] ). I have been told recall work may be declined due to an insurance claim or vehicle history references. No manufacturer directive has been provided. I am requesting NHTSA review of recall nonperformance. Dealership is Hendrick Ram of Cary NC INFORMATION REDACTED PURSUANT TO THE FR... Read more
Incident date: Nov 7, 2025
Unacceptable fuel economy. EPA stats 18/23, I have no been able to manage over 14.6 MPG. Truck has 16,xxx miles on it. I am seeing online this is very common. Something needs to be done about to blatant over fabricated numbers.
Incident date: Jul 4, 2025
To Whom It May Concern, I am submitting this letter as a formal complaint regarding an authorized automobile dealer’s refusal to perform an open safety recall on my vehicle. Vehicle information: * Year/Make/Model: 2002 Volkswagen Passat 1.8T GLS * VIN: [XXX] I contacted Platinum Volkswagen, of Hicksville, New York, an authorized Volkswagen dealer, on January 7, 2026, to schedule a repair for... Read more
Incident date: Jan 6, 2026
Turned car on and it was making a very loud sound coming from what sounded like the engine. Very loud when accelerating or stepping on the gas. Driving at lower speed was also loud. Unknown if it was safe to drive. Took to mechanic and was told it was the high pressure fuel pump. There were no warning lights or warnings.