Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Oct 15, 2025
Fuel purge valve is malfunctioning. Vehicle loses power and is sluggish. Idles very rough and sometimes has a loss of power. My car has been at Ford twice in the last six months and problem still isn't fixed. Complete engine was replaced about a year and a half ago due to recall issue which I don't want happening again. I do not feel safe driving this car. I made an appointment with Ford a month ... Read more
GMC
SIERRA 3500
(2023) - FUEL/PROPULSION SYSTEM
Jan 13, 2026
Incident date: Dec 25, 2025
Motor blew going down the road.
Incident date: Nov 30, 2023
Check engine code called issue for cam shaft position error. Replaced sensor, still failing. After reading online forums found that the smaller engine had oil consumption issues, I decided to check oil level, No low oil light, dip stick showed very low oil even though had been to service at Hyundai all correct service intervals. Filled oil to proper level numerous times over last year, monitor i... Read more
Incident date: Jan 12, 2026
I was driving my car on [XXX] and my car suddenly lost power and when I pressed the gas pedal the RPM quickly increased but the car was hesitating between gears and not engaging. Shortly thereafter a malfunction code showed up on my car screen along with an engine warning indicator. The code was DCT P193B79. That code indicates a High Pressure Electric Oil Pump Performance issue pointing to proble... Read more
Incident date: Jan 6, 2026
This is related to NHTSA recall 25V-655: I am no longer able to DC fast charge my vehicle due to the recall related to charging and battery instability. This prevents me from using the car in the way that it was intended. I cannot drive more than 80 miles from my home in any direction. Less if I drive on the highway. This is not an acceptable situation for a vehicle. If a gas vehicle could not be ... Read more
Incident date: Dec 31, 2025
At about 120,000 miles, my transmission started searching for gears shattering going in limp mode while in drive and then ultimately dying while on the highway. Also, my leaf springs are completely loose. You can just pull them out when you have the truck up on the lift.
Incident date: Feb 12, 2025
Driving south on I95 under normal condition. After driving for about a hour truck started smoking under the hood. I pulled over and turned off vehicle. I released the latch to open hood. When I got out of the vehicle to lift the hood there were flames coming from both sides of the hood. I did not lift the hood. I moved away from the vehicle and called 911. Police and fire department responded and ... Read more
Fire
Incident date: Jan 9, 2026
Engine began to have an odd stutter and trouble accelerating which was initially believed to be spark plugs after a full tune up did not fix the issue took to my local mechanic. Diagnosed the issue as bad fuel injectors likely due to the fuel pump recall. Code popped up as cylinder misfire initially which didn't make much sense considering a full tune up was completed less than a month prior. Afte... Read more
Incident date: Jan 12, 2026
INCIDENT SUMMARY In February 2025, while driving on the freeway, my vehicle experienced a sudden and complete loss of power. The battery rapidly depleted without warning, causing the vehicle to decelerate dangerously in moving traffic. A Stabilitrak warning appeared on the display. I was fortunate to reach the shoulder safely, but this failure created an extremely hazardous situation that could ha... Read more
Incident date: Dec 22, 2025
My vehicle has being acting faulty. The vehicle looses power and stops while driving. It has done it multiple times. I took it for check up on the dealer and said it was fuel pump. They said that unfortunately this car is not in the recall list even though other same year camrys are not either. The mechanics advised me to contact NHTSA to inform about this issue to not have to pay for a recall not... Read more
Incident date: Nov 29, 2025
When I got gas the estimated range indicated 308 Miles. We traveled approximately 134 Miles the estimated range was at 86 Miles it was dropping rapidly but average miles indicated 26.5 MPG. The next day we added fuel again and we were at 382 Miles. Then we drove 70 miles and the fuel indicator was showing that our range only decreased 15 Miles. During the trip the range increased multiple times an... Read more
Incident date: Jan 11, 2026
I was attempting to leave a parking spot when while maneuvering the vehicle it suddenly and unexpectedly accelerated to a high speed into a tree. There is a police report and security video as the incident took place in a hospital parking lot. The truck is totaled and settled but insurance company not interested in liability. My wife and I were injured. I have no idea or explanation for the sudden... Read more
Crash
2 injured
Incident date: Jan 9, 2026
Engine stalled possibly due to a faulty fuel pump. I was able to drive the vehicle without issue until I pulled up to my house, when the engine stalled. No warning signs prior to the incident. Proceeded to put the vehicle in park and start the engine again. The engine had trouble starting again, sputtering even when the gas pedal was pressed (no response to the gas pedal). No sound comes from the ... Read more
Incident date: Dec 20, 2025
Loss of power engine malfunction on 2022 Honda Accord sport 1.5 T experiencing repeated misfire codes, fuel injector failure, and suspected head gasket coolant intrusion. Vehicle has never overheated and maintenance has been performed as required. A second Honda service center advised, they have repaired multiple Accord Sport 1.5 vehicles with the same failure pattern. Honda Corporate opened case... Read more
Incident date: Jan 12, 2026
Notified by repair shop that my vehicle is experiencing identical problems with the fuel rail and fuel injector that was recalled for Mercedes in my class and year, but the dealer says my VIN is not applicable currently. Recall campaign number is 2022030003 and NHSTSA ID is 21V961. Was informed by dealer to call customer care at Mercedes, and subsequently informed by Mercedes to fill out this for... Read more
Incident date: Jan 12, 2026
At power-on, the car's diagnostics alerted with DTC code P1A9096, indicating a failure of the Low voltage DC-DC converter / ICCU. Vehicle was parked at home at the time, but there is the distinct possibility of being stranted at an outstation or outside cellular / tow coverage. Vehicle was towed to an authorized service center for warranty repairs (the car is ~5 months from date of purchase)
Incident date: Jan 12, 2025
Recently, all of the warning lights on the car went off all at once and wouldn’t turn off even if I turn the car off/on. There was no issue leading up to this but after taking it into Honda and getting a second opinion, it is due to faulty fuel injectors and the repair total will be $1,800. The repairs are necessary because of safety issues associated with the fuel injectors. Other Honda vehicle... Read more
CHEVROLET
SILVERADO 1500
(2023) - FUEL/PROPULSION SYSTEM
Jan 12, 2026
Incident date: Jan 11, 2026
On the morning of January 12, 2026, I attempted to unplug my 2023 Volvo XC90 Recharge (plug-in hybrid) from my home charging station in order to drive to an appointment. I had turned on the climate control remotely from the Volvo app while inside the house. When I went to unplug the vehicle, the charging connector was locked in the vehicle’s charging port and could not be removed. I contacted Vo... Read more
Incident date: Dec 23, 2025
I was driving on the highway above 60 mph, and I suddenly got a "propulsion power reduced" alert, along with a yellow indicator light. I almost immediately thereafter got a message saying "speed reduced to 50 mph" and then "speed reduced to 30 mph." I got no acceleration when I depressed the accelerator pedal. In fact, it felt like the car had engaged the regenerative braking to actively slow me d... Read more
Incident date: Jan 9, 2026
During a normal drive we came to a stoplight, seconds after stopping, an emissions alert displayed along with transmission and VSA (I think). Upon seeing these codes I began to drive into a gas station and the vehicle barely moved with little power. We were able to park about 40 feet away and the vehicle would not move any further. This sounds similar to the existing recall but this model year ... Read more
Incident date: Dec 17, 2025
Vehicle Status: Brand New Current Mileage: Approximately 10,000 miles Incident Description On 1/8/26, while operating the vehicle on the interstate at highway speeds with cruise control engaged, the Check Engine light began to flash. Simultaneously, the vehicle’s warning system issued an alert stating that the engine oil was excessively hot. Immediately after these warnings, the engine began ... Read more
Incident date: Jan 11, 2026
Coolant leaking into cylinder, causing sudden rough driving, engine overheating warnings that don’t match temperature readings and distract driving.
HIGHLAND RIDGE FW
MESA RIDGE
(2022) - FUEL/PROPULSION SYSTEM
Jan 12, 2026
Incident date: Oct 1, 2025
Loud clicking and thumping noises from area of wheel drive axles. This predominantly occurs when the front wheels are turned off center. Clicking in axles and loud thumping in the chassis are enhanced with acceleration.
JEEP
GRAND CHEROKEE
(2019) - FUEL/PROPULSION SYSTEM
Jan 12, 2026
Incident date: Dec 1, 2025
Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. Issue #2: Rear differential failure due to faulty/poor construction of materials, per the repair shop. Failed at approx. 63,000 miles. There was no external damage to the differential, it was caused by poor construction/defects of the materials used to build the car. Approx. $... Read more
GMC
SIERRA 1500
(2016) - FUEL/PROPULSION SYSTEM
Jan 12, 2026
Incident date: Jan 11, 2026
The vehicle has abruptly lost power and shut down while driving. This has happened while pulling out to cross traffic at intersections which have nearly caused an accident from the vehicle abruptly losing power in the middle of the intersection. The emergency braking system has also activated without any obstructions in front of the vehicle resulting in vehicles behind me nearly hitting me. The... Read more
Incident date: Jan 5, 2026
Ford model was built with a faulty fuel injector that could crack and leak fuel onto engine.
HYUNDAI
SANTA FE SPORT
(2018) - FUEL/PROPULSION SYSTEM
Jan 12, 2026
Incident date: Dec 30, 2025
Two occurrences where the vehicle stalls when accelerating from a stop, shifts into park, and applies the parking brake. I believe this is the same issue as the PE24018 investigation.
Incident date: Jan 11, 2026
What happened: In mid-December 2025, my 2020 Silverado 1500 (VIN: [XXX] ) suffered a catastrophic failure of the DEF Tank Assembly (P/N 84914535) at 29,354 miles—less than 30% of its warranted life. This is a latent design defect involving undersized terminal pins that suffer thermal degradation and melt the connector during high-amperage heater operation in arctic conditions (Ref: GM TSB 21-NA-... Read more
Incident date: Nov 25, 2025
Was operating the vehicle at about 30mph and the braking system started malfunctioning by giving me limited braking power and throwing a bunch of lights on the dash along with sudden loss of acceleration. Tried to press the pedal again and it didn’t respond I drifted to a stop in the middle a lane in the road. Had to shut vehicle off then restart to regain function. All conditions were clear ou... Read more
Incident date: Nov 15, 2025
- My 20218 C-HR has a hard jerk noise when accelerating from a stop sign. Transmission of the car is malfunctioning, took the car to Toyota Fort Worth and the diagnosed the issue to be a noise coming from the transmission. - Car can suddenly stop while driving it on the freeway, this can cause a serious accident and to myself and others. - There is a TSB related to K71, meaning that the manufac... Read more
Incident date: Dec 2, 2024
For the second winter (2 out of 2) this vehicle has entered FORM mode - Fuel Oil Refresh - and fails to operate as a hybrid car until- if last year was the indicator - Spring and warmer weather. Ostensibly due to running in electric mode for too long, FORM is an engine and fuel safety measure. Since this vehicle was under recall 68C until earlier this week and had not been operable in electric mo... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Jan 11, 2026
Incident date: Aug 12, 2025
My 2016 jeep wrangler jk will just stop running all power is lost, it's happened on the freeway as well as around town multiple times.. I get no codes. Once I can pull off the hiway it has always started back up after removing key and placing key back in ignition it starts again.. but it's has happened several times.. my wife and kids a to afraid to drive for fear it will happen again.
Incident date: Dec 27, 2025
2026 Sierra 1500 AT4 with 3.0L Duramax Diesel. Three major issues. 1. 2960 miles, thrust bearing failure caused low oil pressure and internal damage. Vehicle needs complete engine replacement. The truck is still at the dealer with no ETA on engine arrival and replacement. 2. Vehicle has severe electrical issues. battery replaced on second day of ownership due to over charge and smoking. The t... Read more
Incident date: Dec 16, 2025
The 2021 Jeep grand cherokee I owned had problem when I started the vehicle It would not start and had to do it again and again to restart which damaged the starter and batteries I suffered a big monetary loss when I traded this car as Chrysler and Stellantis refused to acknowledge the recall of the fuel pump relay
Incident date: Dec 24, 2025
While driving 75MPH, the vehicle shut down with a message to pull over. All acceleration was lost. We had to navigate, without warning, across 3 lanes of traffic to pull over on the right side of the highway. This was EXTREMELY unsafe as we were slowing down and essentially cutting off other vehicles who were honking at us as this was a traffic hazard. All 6 members of my family were in the ve... Read more
MERCEDES-BENZ
E 400
(2018) - FUEL/PROPULSION SYSTEM
Jan 11, 2026
Incident date: Jan 2, 2026
I was driving and went through an intersection when all of a sudden the car automatically shifted into Neutral and lights started flashing and stalled. The engine ceased up. I checked to see if I had oil. I did. Prior to this event on multiple occasions while driving on the HWY and trying to accelerate the engine had problems getting into gear. This vehicle has made me feel unsafe multiple times... Read more
JEEP
GRAND CHEROKEE
(2019) - FUEL/PROPULSION SYSTEM
Jan 11, 2026
Incident date: Dec 31, 1969
Under recall 78C, Sand Contaminated Engine, I was advised by the manufacturer FCA to contact the dealership immediately if there were any unusual sounds/movements while operating the vehicle. On January 10th, 2026, the vehicle is noted to be making a new clicking/vibration sound. I contacted the dealership Milton Ruben Chrysler Jeep Dodge Ram in Augusta GA who towed the vehicle to their location. ... Read more
Incident date: Jan 10, 2026
With 3100 mileage, the car experienced an electric systems failure which resulted in the car no longer being functional. Towed to dealership where they officially stated a failure of the ICCU. Will have to wait days, possibly weeks for replacement part, but no guarantee this won't happen again.
Incident date: Nov 29, 2025
Experiencing intermittent propulsion system failure with multiple simultaneous warning messages on 2017 Chevrolet Volt at approximately 59,000 miles. WARNINGS DISPLAYED: - "Propulsion Power Reduced" message - "Check Tire Pressure Monitoring System" (false alert - all tires properly inflated and recently replaced) - Multiple dashboard warning lights including exclamation point indicators - Vehicl... Read more
Incident date: Nov 29, 2025
While driving on I-5 north by Castaic (exit 176A) the car displayed "electric system temporarily limited" then "critical electric fault" at which time it rapidly decelerated while on the freeway. The hazard lights were pressed but did not work. There was no shoulder and cars nearly rear ended our vehicle, with our family of 4 (including 2 kids) inside. We were able to navigate the vehicle to a s... Read more
Incident date: Jan 5, 2026
While driving during colder weather the car will show HEV (hybrid system) warning and tell you to shut it off. I was in a construction zone with no where to pull over when the car died and lost all propulsion and brakes. This seems to be a common problem on KIA Optima hybrids from 2012-2015.
Incident date: May 31, 2025
Car suddenly stopped while driving and would not start and stalled. Tried to restart multiple times with failed to restart. Car cranked but did not start after multiple attempts. There were no warning signs or indication before stall. Luckily, incident happened in parking lot way out from it. Traffic behind had to steer to other lane to maneuver. Stalling on public road or freeway could’ve been ... Read more
JEEP
GRAND CHEROKEE
(2020) - FUEL/PROPULSION SYSTEM
Jan 10, 2026
Incident date: Aug 14, 2025
There are multiple electrical issues I’ve had to trouble shoot over the past 4 months. As I’ve researched other people with the same issues online, I’ve bee seeing a lot about some recalls pertaing to electrical issues and fuel issues and so I am wondering if there are prior recalls that I might need to have taken care of which I feel could fix my vehicle issues
Incident date: Jan 3, 2026
My pickup truck has a Duramax diesel engine with a CP4 diesel injection pump. That pump has not failed yet in my truck. However it has been known to fail in numerous other GM vehicles with Duramax engines and when it does fail the engine comes to a complete stop and cannot be restarted. This is a potentially hazardous even fatal situation. Repair if the pump fails is very expensive - $12,000 to $... Read more
Incident date: Mar 7, 2025
Drove car approximately 15 miles. Parked car. Car would not turn off. Message- Transmission/Park. Wouldn't Car stayed neutral. Had to call wecker to take dealership. ... Diagnostic Solenoid Valve Body faulty.... 2019 Terrain Miles 91669. Is there recall. Have more reports of issue. Should this happen with a well maintained vehicle All maintenance updated to date.
Incident date: Jun 26, 2023
Lost power and stopped on the highway Gas gauge was not accurate
Incident date: Jan 9, 2026
1. Google Maps does not work in AppleCarPlay like it does in the 2025 models. The car speed bounces between certain numbers and the speed seriously lags speed numbers are not bouncing. This is a safety issue because there is not a single navigation application that works on that CarPlay and I then have to rely on my phone again which can be distracting. 2. The fuel economy is much worse than state... Read more
Incident date: Jul 10, 2024
the gas tank is loose upon pumping gas it was found loose today the red mccombs dealership is the only service company who has performed service on vehicle
Incident date: Feb 9, 2025
High voltage system warning light came on dashboard, reduced acceleration occurred while driving today, 1/9/26. This is my second Vehicle Complaint form regarding High Voltage System failure. High Voltage Battery was replaced after first incident which occurred on 11/25/25, and car spent 37 days at dealership for diagnosis and high voltage battery replacement. Car is now back at dealership for dia... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
Jan 9, 2026
Incident date: Nov 27, 2025
I received confirmation from my local Hyundai dealership that my 2016 Hyundai Elantra GT is consuming over 1.8 quarts of oil every 1000 miles. The mileage is currently 70k miles. This is not the result of lack of maintenance or neglect but because of Hyundais engine design. I was told by the local dealership that I would need a total engine re build. This was the only option to fix the issue 100%.... Read more