Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Mar 29, 2025
Subject: URGENT: Investigation Request – Systemic Loss of Propulsion in Jaguar Land Rover (JLR) Vehicles (2017–2026). 1. Description of Defect I am formally reporting a critical, life-threatening safety defect involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM) in Jaguar Land Rover (JLR) vehicles. These modules suffer from spontaneous software "resets" or ... Read more
Crash
4 injured
2 deaths
LAND ROVER
RANGE ROVER
(2024) - FUEL/PROPULSION SYSTEM
Jan 23, 2026
Incident date: Sep 11, 2025
My vehicle recently experienced a sudden flashing check engine light, severe misfiring, and rough engine operation, creating an unsafe driving condition. An inspection by an authorized GMC dealership, Serra Buick GMC Champaign, confirmed a failed deactivating valve lifter on Cylinder 5, documenting that the lifter ceased movement after a single engine rotation. The dealership advised that the fail... Read more
Incident date: Jan 22, 2026
Subject: URGENT: Global Safety Defect Report – Jaguar Land Rover (JLR) Powertrain Control Module (PCM) and Fuel Pump Driver Module (FPDM) Failure. Description of Defect: I am writing to formally report a critical safety defect affecting Jaguar Land Rover (JLR) vehicles involving the Powertrain Control Module (PCM) and the Fuel Pump Driver Module (FPDM). These modules are experiencing spont... Read more
Crash
2 injured
Incident date: Nov 27, 2025
I’ve always had electrical problems and now when I try to drive it, it smells like it’s going to catch on fire. And I’ve had to fix something within the fuel system 3 times.
Incident date: Jan 3, 2026
GAS TANK SHIELD HAS ROTTED DUE TO GALVANIC CORROSION AS THE FUEL TANK SHIELD IS BOLTED ONTO AN ALUMINUM HEAT SHIELD. THE PAIRING OF THESE TWO DIFFERENT METALS HAS CAUSED THE SHIELD TO BECOME UNSTABLE AND IS PART OF HOLDING THE GAS TANK ITSELF IN PLACE. EXTREMELY UNSAFE.
Incident date: Jan 6, 2026
I took my car to the dealer on [XXX] with concerns about the strong gas smell that I have been smelling. The Hyundai dealership kept my car for 3 days and stated they could not smell the gas after driving the vehicle themselves. They did repair a cracked cylinder head however they did tell me that it wouldn't have been the cause of the fuel smell. They stated next time I am out driving, and I noti... Read more
Incident date: Jun 3, 2025
Went in for a typical servicing. They noted that the downstream O2 sensor was damaged by rodents. The vehicle, with around 14k has always been stored in a weather tight garage, never stored outside. There has been no rodents in the building since I owned it from 1999. This is a presumptuous statement I refuted, but they wouldn’t take off, and I felt this is a warranty or recall item. There ... Read more
Incident date: Jan 22, 2026
On the afternoon of 01/20/26, I was merging onto the highway in my 2021 GMC Sierra 1500 when a loud bang was heard from the engine compartment at approximately 60 mph. Immediately after the ban was heard, several indicator lights on the dashboard were illuminated, including the ESC, check engine light, and parking brake light. A power loss was felt when attempting to accelerate and the banging noi... Read more
Incident date: Jun 9, 2024
When I attempt to fuel the car, the gas pump immediately shuts off regardless of the gas station or the pump that I am at. The gas also seemed to not want to go into the tank, as I could see some of the gas leaking out around the rim of the tank even though it was empty when I began to fuel.
Incident date: Mar 1, 2025
Screen is black and no app access. No power to accelerate.
Incident date: Dec 30, 2025
Failure of ICCU charging unit and Level 2 charging failure consistent with the description in this article [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 13, 2026
Car had an unintended acceleration. I had been stopped prior to entering my garage. I had started to slowly accelerate when the car accelerated hard. It took a lot of effort to stop the car.
Incident date: Jan 22, 2026
The fuel tank is structurally compromised due to premature deterioration of the component holding it in place on the vehicle including the tank guard rusting through.
Incident date: Mar 16, 2025
First of all, my Honda app took me a month to get into and sign in due to app issues which are very annoying and when I drive my car and turn the wheel, it makes axel sounds my screen shut off on me. One time I got a high voltage system warning the battery drains out quick. The door hits the other door every time you open driver side
Incident date: Jan 22, 2026
While driving, have had the engine of my 25 Sorento Hybrid stop working. An emergency notice comes on the screen (see photo) stating to pull over safely. The hybrid system error message has come on 4-5 times in the last month. The vehicle will not drive more than 15-20 miles per hour and has virtually no acceleration making it very dangerous to drive in or around high speed/traffic areas. Took it ... Read more
Incident date: Dec 16, 2025
Engine catastrophicly over Revs when charging and plugged in phev plug.
Incident date: Dec 1, 2025
I was driving down the highway at the posted 70mph limit in medium traffic. The car started to sputter and wouldn't accelerate. The car started to decelerate and cars coming from behind had to quickly swerve to avoid me. The cab then filled with the strong smell of gasoline and I became light headed. The car reduced to around 10mph and I pulled off the highway into a gas station and waited for a t... Read more
VOLKSWAGEN
ATLAS
(2021) - FUEL/PROPULSION SYSTEM
Jan 22, 2026
Incident date: Jun 15, 2025
Dealership reported at last service that the metal guard plate protecting the fuel tank is rusting and poses a safety hazard. This is a known defect with this model/vehicle.
Incident date: Nov 25, 2025
We bought a 2021.5 Volkswagen Atlas that, starting around 15,000 miles, began having computer-related issues that were reported but never truly repaired. Over time, those issues escalated into serious drivability and safety problems. Beginning in mid-2025, the car started driving poorly. It had hesitation, dragging, poor fuel economy, and then began stalling, sometimes at idle and sometimes while... Read more
Incident date: Jan 20, 2026
Dear Texas Department of Motor Vehicles, I am submitting this letter in support of a Texas Lemon Law complaint regarding my vehicle, which has experienced repeated mechanical failures that substantially impair its use, value, and safety. The vehicle has been subject to multiple manufacturer recalls and remains in the repair shop at this time. It is available for inspection upon request. The vehi... Read more
Incident date: Nov 1, 2025
While driving my Equinoix EV I lost propulsion and the dashboard started flashing. I could coast to curb lane. When fully stopped I turned the car off and on again and propulsion resumed. I have taken it in to the dealership and they said they see no error message and I should continue driving to see if it reoccurs. They suggested I keep cloth to wipe off windshield where sensors are in case it wa... Read more
Incident date: Jan 17, 2026
My car shut off on the road. I tried to accelerate but all my lights on the dashboard came on. I wasn’t able to accelerate more than 20mph. I was about to make it back home. Today I tried to take it out on a test drive, it’s drivable but I was not able to accelerate. Every time I pressed the gas, my car would stall. This is the 4th time it happened.
Incident date: Nov 26, 2025
My toyota tundra is having issues with the fuel pump. It is saying I am using e85 fuel when that is not the case. As a result I am having issues with cold start. There are recalls however I am being told that my truck is listed among them despite having the same issue.
Incident date: Jan 20, 2026
This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was ... Read more
Incident date: Jan 21, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Complete engine failure. 2nd time this engine failed cylinder 4 bent rod. Cylinder 7 and camshaft. How was your safety or the safety of others put at risk? Yes. Loss of power on busy highway. Trying to navigate to the shoulder through 5 lanes of high speed traffic. Has the problem been reproduced... Read more
Incident date: Jan 22, 2026
Since purchasing the vehicle brand new in Oct 2021, all recommended services have been executed on time. (records to prove it can be provided if required) Aug 25, 2025. Mileage = 78,247. Full preventative maintenance including GDI Fuel Service and Oil change Nov 21, 2025. Mileage = 85,421. I am on a 2 hour commute home and the engine is stalling at every stop. Needs to be re-started each time.... Read more
Incident date: Nov 10, 2025
I had driven may a mile and was turning right onto a street. As soon as I turned onto the street my car just stopped and would not move. I had no power -- I put my gas pedal all the way down and it would only inch along. I was so scared that I would get rear ended. I immediately put on my flashers and prayed no one would hit me. I finally inched my way into the grass. I kept trying to get po... Read more
Incident date: Jan 20, 2026
2024 Jeep Grand Cherokee 4xe, Vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73C performed on Oct 22, 2025! On 11/18/25 requested vehicle inspection from Mcinerney auto center (Troy) per advise from Mcinerney Dealership (Alpena). While test driving had a sever transmission failure which vehicle had to be towed ... Read more
Incident date: Jan 9, 2026
Life-Threatening Acceleration Lag: The vehicle is experiencing severe power loss during critical driving moments, for example, while entering intersections or attempting to re-accelerate into moving traffic. When I attempt to speed up, the engine fails to respond initially, leaving the vehicle stranded in the path of cross-traffic. The engine finally engages only because I am forced to floor the a... Read more
Incident date: Feb 10, 2002
My Hyundai Santa Fe 2019 Limited is burning oil. It started after the Turbo broke in October 2024. The turbo began leaking oil and then died. I took it to the dealership as it is still under warranty and they replaced the turbo. As a result, I have had issues ever since and now my car burns oil at a fast rate. In between oil changes I need to put oil in the engine to avoid it being drained. I am ... Read more
Incident date: Dec 4, 2025
I purchased this truck new. On many occasions while trying to accelerate from a stopped position there is a few second delay before the car will move. This in my opinion is a serious condition because when you think you can move into traffic the car won't move. This could cause a serious accident. I brought this to the attention of the nissan service center several times only to be told that i... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Jan 22, 2026
Incident date: Jan 20, 2026
The cam crankshaft failed. I was driving on the highway at a speed between 65-75 and my truck just cut off without any warning. Luckily, I was in far right lane and coasted over to the side of the road but it was very scary because I didn't control my truck at all. I called the nearest Chevrolet Dealership that was Kevin Whitaker and they give me the Chevrolet help contact phone and they sent a to... Read more
Incident date: Jan 21, 2026
Persistent Engine Failure and Safety Hazards – 2020 Cadillac Escalade ESV 97000 miles The vehicle suffered a major engine failure while traveling at highway speeds. The incident began with a loud mechanical knocking from the engine, followed by a sudden loss of propulsion and the vehicle entering "limp mode." Both the Check Engine Light (flashing/solid) and multiple safety system warnings illum... Read more
Incident date: Dec 23, 2025
After receiving program #24N07 on 12/04/2024, my 2012 ford focus was stalling out while downshifting to stops and after refueling, this happened around the 1st week of December of 2025 about a year after getting it repaired by the Ford dealership in my area. Replaced it myself this time, but sort of crazy to have to replace yet another purge valve just a year after.
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Jan 22, 2026
Incident date: Mar 24, 2025
My vehicle has had 3 fuel pump failures in under a year, requiring 3 separate fuel pump replacements by an authorized Nissan dealership. The fuel pump failure causes the vehicle without warning to stall in active traffic, loss of power and the drivers seat to move back away from the steering wheel. The infotainment center has also failed 2 times and had to be replaced 2 separate times by an aut... Read more
Incident date: Jun 1, 2024
The malfunctioned component Engine Oil Pump failed while driving on highway causing the vehicle to both overheat and stall all at once, causing the vehicle to stop running in the middle of a main highway forcing me and another pedestrian to push the car into a gas station, out of the way of oncoming traffic, Ford did send out a recall notice for the Failed Oil Pump in December 2025 the same month ... Read more
Incident date: Jan 1, 2026
Jerking while picking up speed, key fob keep saying not detected, Radio feature work but stuck to basic screen I guess electrical problem Brakes is very rough not sure
Incident date: Dec 3, 2025
Hello, I am writing to report that my 2017 vehicle is experiencing the same issue that was subject to a recall on the 2016 models. Despite the recall being associated with the 2016 year, my 2017 vehicle is showing identical symptoms and concerns. This raises serious questions about safety, reliability, and whether this issue extends beyond the originally recalled model year. I would like this c... Read more
Incident date: Apr 16, 2025
I brought my van in for service because, when stopped at a traffic light, the vehicle enters automatic shutdown as designed; however, when I release the brake, the engine does not restart. Instead of restarting automatically, the vehicle remains off, and I have had to perform a hard start because it will not crank on its own. The van is a brand-new 2025 Honda that was purchased new. After inspect... Read more
Incident date: Jan 21, 2026
My Land Rover is experiencing rusted fuel tank shields. The reason this problem occurs is because of a process called galvanic corrosion. The fuel tank shield is bolted onto an aluminum heat shield, and the pairing of these two different metals accelerates the corrosion. Land Rover has acknowledged this problem.
Incident date: Jan 21, 2026
The car stalls upon acceleration while driving. At times it will stall in the middle of the road; skipping repeatedly or simply not accelerating at all. There are often no warning signs at all, though when it skips repeatedly upon acceleration, the engine check light will appear. The car can be available for inspection upon request.
VOLKSWAGEN
ID.4
(2024) - FUEL/PROPULSION SYSTEM
Jan 21, 2026
Incident date: Jan 20, 2026
Can shaft and lifters failed
POLESTAR
POLESTAR 2
(2021) - FUEL/PROPULSION SYSTEM
Jan 21, 2026
Incident date: Dec 31, 1969
Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose power during acceleration, including at roadway speeds and while climbing hills, creating a risk of sudd... Read more
GMC
SIERRA 1500
(2026) - FUEL/PROPULSION SYSTEM
Jan 21, 2026
Incident date: Nov 10, 2025
I received a recall notice for my 2013 Kia Optima, VIN #: [XXX] related to engine issues and an increased risk of fire. After receiving the recall notice, my vehicle began smoking and briefly caught fire while in operation. I immediately shut the vehicle off, and the smoke and fire stopped. For safety reasons, the vehicle was towed by my insurance company to my aunt’s residence, which was the ... Read more
Fire
Incident date: Jan 21, 2026
2026 GMC Sierra Elevation X31 with 3.0 Duramax Diesel engine, 132-miles, thrust bearing 1.53-mm out of tolerance requiring engine and turbo replacement. Engine build date 25219 (07 AUG 2025), vehicle assembly date August 2025, purchased 10 OCT 2025, entered service for engine and turbo failure on 11 NOV 2025, returned 10 JAN 2026.
ALFA ROMEO
STELVIO
(2018) - FUEL/PROPULSION SYSTEM
Jan 21, 2026
Incident date: Nov 1, 2025
This vehicle is equipped with a feature known as "e-pedal" also known as one-pedal driving which is quite common on EVs. When this mode is activated, the accelerator pedal acts as a speed command (vs. power) and when the pedal is not depressed, the vehicle applies brakes until it comes to a standstill. Recently, the system has demonstrated a fault condition, where the Vehicle Control Module (VCM) ... Read more
Incident date: Jan 21, 2026
Check engine light came on after attempting a remote start and failed. Upon using an OBD-II code reader, it gave the code: P2421 - EVAP Vent Valve stuck open. This part is not covered under the 8/80k federal emissions warranty but is still an issue and is affecting emissions. There were no other alerts or warnings issued before attempting the remote start that caused the issue.
Incident date: Nov 21, 2025
The ICCU failed at 11,000 miles and 11 months into the lease. When the ICCU fails, the car becomes inoperable. This was a major safety hazard since it broke down on a major US highway and I was barely able to get off to the side of the road. This seems to be affecting a large number of Ioniq 5 and Ioniq 6 models.
Incident date: Dec 18, 2025
We heard a pop noise and then received low 12 volt low battery warning. The Integrated Charging Control Unit (ICCU) might be the root cause of the Hyundai Ioniq 5 electric vehicle. Car went into slow turtle mode and we could barely move the car. we pulled over and found a safe spot to park car. we had car towed to Hyundai dealership since car was not operational.