Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Sep 30, 2023
The metal gas tank shroud (cover) on the bottom of the car is completed rotted away and there is no longer anything protecting the gas tank from rupture. This was brought to my attention by an automotive service center as well as my own visual inspection. My understanding this shroud not only protects the tank but also helps support it to the car.
Incident date: Feb 2, 2026
The primary failure involves the EGR cooler system covered under Recall 21V-907, with consequential damage to the intake system, including intake air leaks, charge pipe failure, displaced turbo-to-DPF V-band clamp, brittle/cracked fuel lines, and intake system integrity loss. Yes — the vehicle and all affected components are available for inspection upon request The EGR cooler internal leak def... Read more
Incident date: Jan 18, 2026
Bosch high pressure fuel pump failure at 76K miles. Resulted in being stranded out of state. Dealer could not repair the fuel pump after having the vehicle for over 1 month. Dealer stated fuel pump under warranty. Dealer claimed contaminated fuel was the cause but could not prove it. Warranty denied.
Incident date: Jan 20, 2026
Def pump and heater module had burned terminals. This caused failure to the def pump and heater module. This was the second instance of this happening on this truck in roughly 40,000 miles. Burned terminals can start electrical fires that are a danger to occupants and others in the vicinity. Failure of this system forces a drop in speed after so many miles that make you a danger on the r... Read more
Incident date: Jan 31, 2026
The fuel pump has been on recall and ive been waiting over 2 years for a part
Incident date: Feb 1, 2026
Vehicle Safety Incident & Recall Case Summary In approximately October 2025, while my son was driving the vehicle on Highway 85 at approximately 70 mph, the car suddenly shut off and lost power without warning. He was able to safely pull over to the side of the road and had to restart the vehicle in order to continue driving. At the time of this incident, the vehicle had only a few thousand miles... Read more
Incident date: Jan 31, 2026
Fuel pump stopped working prematurely and had to be replaced prior to 57k miles. Satelite/Antenna/Module failure. Headlight DRL have failed prematurely. Taillights burned out due to constant water buildup. Yes vehicle is available for inspection upon request.
Incident date: Feb 1, 2026
I have noticed puddles under/near rear side door/tire, the smell of gas after filling up tank. And a reduced MPG lower than normal with same driving habits.
Incident date: Dec 31, 2025
Battery is not charging to full capacity. The ICCU has been replaced and the battery is still not holding a full charge.
Incident date: Jan 24, 2026
ICCU failed 12/29/25, car inoperable and towed to dealer. Luckily this was in my garage , had it been on the freeway it would have been very dangerous and car goes into limp mode. Car red battery light and made chimes. Only has 25,000 miles on it. Has been at dealer since then with no resolution update.
Incident date: Feb 2, 2026
The high-voltage battery on my 2020 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more
Incident date: Jan 13, 2026
Failed component was the upper fuel filter/ fuel filter connecting lines located on top of the 6.7 power stroke engine broke and poured diesel all over the engine and into the valley causing the engine and engine bay to catch on fire while driving down the road. Safety was the fact that our entire truck burnt down and there was extreme risk of loss of life and ended up total loss of property. Ther... Read more
Fire
TOYOTA
REDUNDANT SIENNA
(2021) - FUEL/PROPULSION SYSTEM
Feb 2, 2026
Incident date: Jan 27, 2026
I was notified that my 2023 Silverado had an open recall (L87 Engine loss of propulsion). I brought the truck to the dealer for the recall on 8/19 with 35,921 miles on the vehicle. The inspection was performed and I was told it passed. When I asked about the extended special coverage they told me they didn't know what I was talking about. Only 4 months and 4,567 miles later, on 12/29, the vehicle ... Read more
Incident date: Feb 15, 2021
I was driving my Toyota Sienna on a busy 6 lane highway in the second to the left lane, on a bridge. Suddenly without any warning AT ALL, my vehicle lost all power and came to an abrupt halt in the middle of high speed traffic. My wife and children were all in the car and we were in imminent danger of getting hit by another vehicle. It took the police approximately 10 minutes to arrive during whic... Read more
Incident date: Jan 21, 2026
The ownership of my 2022 Hyundai Veloster N has been defined by an unresolved safety recall that has left the vehicle undriveable and in the dealer's possession for a month. My attempts to address the issue began in September 2024, when I brought the car in for the High-Pressure Fuel Pump recall (NHTSA 24V528). The dealer performed a software update but declined to replace the pump. The situation... Read more
Incident date: Nov 1, 2025
On 10/20/25 as a rideshare driver one of my riders told me that the right side back seat was lifting. I could not believe what the rider was telling me until one of my family members told me the same thing. I immediately for safety reasons parked the car and started searching about any problems with the gas tank, for my surprise there was a serious safety problem in the car where the gas tank was ... Read more
Incident date: Sep 1, 2025
I am reporting a serious safety issue involving my 2023 Jeep Grand Cherokee hybrid. The vehicle has experienced repeated stalling and loss of propulsion while driving, including in active traffic and in a school pickup line. The vehicle has unexpectedly failed to accelerate or start, creating dangerous situations for myself, my passengers, and surrounding vehicles. The vehicle has stalled in traf... Read more
Incident date: Jan 12, 2026
Turbo exhibits exact same symptoms of 17-18 encore recall for the turbo. I frequently get the p0299 code the car becomes sluggish and hesitates to take off from a stop when this code comes on making this car dangerous to drive. This issue has almost caused multiple accidents because the car is so under powered that its hard to get the car across traffic without being hit. I have been having this... Read more
Incident date: Feb 1, 2026
Unable to fill fuel tank
Incident date: Jan 15, 2020
Date/Time of Incident: 1/29/36 at approximately 5:44 PM Location: Small school parking lot Vehicle: 2023 Volkswagen ID.4 On 1/29/36 at approximately 5:44 PM, I was pulling out of a parking space at low speed in a small school parking lot in my 2023 Volkswagen ID.4. As I began to move, the vehicle suddenly accelerated on its own, the steering would not turn left, and the car did not respond to bra... Read more
Crash
3 injured
Incident date: Jan 9, 2026
fuel pumps failed, leading to engine stall It got rescaled by the dealer, I had to paid out of packet. No response from Alf Romero regarding this recall reimbursement.
Incident date: Jan 27, 2026
1ST ISSUE: 9/2025, after driving from another city to my home at 55-75 mph. As I pulled up home, the car just stalled and wouldn't start. I googled issue to find out it was a commonly known issue by GM. If fuel pump control module had happened while driving faster and not on my street to roll up to curb. I would have or could have been deadly. I find out what part # and local dealer knew there was... Read more
Incident date: Feb 1, 2026
Vehicle cycled through all of the warnings on the dashboard and lost power when trying to accelerate and engine light came on. Stalled on the side of the highway and had to be towed. Mechanic said the code for the issue was the catalytic converter and O2 sensor.
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Feb 2, 2026
Incident date: Sep 8, 2024
Sacramento ca , Car stopped in the middle of the highway couldn’t accelerate, won’t let me advance past 20 mph gas fuel was changed earlier in 2025 but I’m sure it’s the fuel injectors
Incident date: Jan 31, 2026
Engine shut off on the interstate with no warning. Would not re-start. Forced to cross lanes on traffic with no engine power or power steering. Dealer stated it was the "Fuel Pump Control Module." Stated it was a common issue with parts most likely in stock, but it would be at least 6 weeks before they could even look at the vehicle.
Incident date: Feb 2, 2026
Unknown but told by multiple mechanics that the kia soul eats oil and the engine constantly runs dry which is pricey and unfair
Incident date: Jan 30, 2026
High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda dealer refused to fix it under warranty since it was in an accident.(Right fender and driver door ne... Read more
Incident date: Jan 27, 2026
After driving the vehicle for a few hours during a very cold day, as we got off an exit ramp. We then turned onto the next road in our travels and the check engine light went off and blinked. The vehicle went into limp mode. Pulled the vehicle over, turn the car off and then back on and everything worked just fine. Had an oil change already scheduled for 2 days later. Brought the vehicle in f... Read more
LAND ROVER
RANGE ROVER SPORT
(2024) - FUEL/PROPULSION SYSTEM
Feb 2, 2026
Incident date: Jan 1, 2025
IT HAS A RECALL 25S76 THAT FORD SAYS HAS NO SOLUTION. I CALLED FORD, AND THEY SAID IT DID HAVE ONE, AND THAT I SHOULD TAKE IT IN. SUPPOSEDLY, WHAT THEY DID WAS A SOFTWARE UPDATE ON 05/01/2025, BUT NOTHING WORKED. The gasoline smell inside the car persists, with a risk of fire.
Incident date: Jan 2, 2025
I believe I have a fuel pump issue. My car has stalled on multiple occasions while trying to pull out of my driveway. There is at least a quarter tank of gas. I have had to get gas in a gas can and add it to the tank and then it would start. I now make sure I always have at least a half a tank of gas. On three separate occasions when the auto idle stop turns the car off at a light, the car does no... Read more
Incident date: Jan 30, 2026
I am reporting a safety defect for my 2021 Nissan Rogue with approximately 140,000 miles. The vehicle has repeatedly overheated, emitted white smoke from the dipstick area and the exhaust, lost coolant, and produced no cabin heat. The engine rattles and shakes. I previously had a recall fixed at Nissan related to the ECU, but these issues persist. I’ve also had regular maintenance on the vehicle... Read more
Incident date: Jan 29, 2026
THE AUTO START STOP HAS MALFUNCTIONED 3 TIMES IN THE LAST MONTH WHEN THIS HAPPENS THE WHOLE TRUCK GOES INTO STOP MODE THE 1ST 2 TIMES I WAS AT A STPOP SIGN SO IT JUST MADE THE PEOPLE BEHIND ME MAD THIS LAST TIME I WAS AT A STOP LIGHT WHERE THE SPEED LIMIT IS 55MPH THE LIGHT TURNED GREEEN AND THE TRUCK SHUP OFF TURNED ON THE EMERGENY BRAKE AND WOULD NOT MOVE. I PUSHED AS MANY BUTTONS AS I COULD THE... Read more
Incident date: Jan 21, 2026
Car was parked on a driveway, decent grade, with 50 miles left to empty (no low fuel light on). Facing downward. Car did not turn over. Had to use manual override to put vehicle into neutral and coast to a more level area and start it up. Seen this issue posted on the Explorer ST Facebook group multiple times, so I was lucky I knew what the issue is. Most other people would be stranded. T... Read more
Incident date: Jun 27, 2025
The idle stop feature sometimes fails to reengage / restart the engine. One time, the van failed to restart and the vehicle completely locked up while I was in an exit ramp to the freeway. I had to turn the van off and turn it back on to get it to shift into drive and go. Similar events have happened a number of times, since the summer of 2025. We have taken it to the dealer twice now, and have be... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Jan 25, 2026
Oil consumption, causing 8 spark plugs and dangerous driving. Refusing to cover under warranty.
Incident date: Jan 6, 2026
On 1/15/2026, my 2025 Ionic 5 Limited AWD car with 11K miles on it suddenly lost power about 1/2 mile from my home. I pulled over to the side of the road and within seconds the car was totally dead (nothing worked). After waiting 1 1/2 hours (in an unheated car with outside temperatures in the 30's (F)) the car was towed to the dealership, where the ICCU was determined to be the problem. The de... Read more
Incident date: Dec 24, 2025
two issues. the first involves shaking and veering which continues since the purchase and this is the fourth time i have had concerns with this. vehicle it shakes at any speed and violently if i dont let up off the gas. the second issue occured while driving on the 5 freeway with the speed control on and suddenly there was a loud boom thud sound behind the front seet like running over a tire or so... Read more
MERCEDES-BENZ
GLA 250
(2015) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Jan 21, 2026
I have experienced a loss of fuel pressure/engine stall on several occasions. I am not sure of the specific dates yet I had to add one on this form. There has been a recall since July 2025, for which Ford has acknowledged this increases the risk of a crash yet there is still no resolution. This is unacceptable, I have listed the recall numbers below. Manufacturer Recall Number 25S75 NHTSA Recall ... Read more
Incident date: Jan 19, 2026
January 23, 2026, Truck wouldn't start, would crank but not turn over. We lost power steering. We're stranded and had it towed to chevy dealership. System code reported the fuel pump control module had failed. For some reason, GM did not include Chevy Silverado in their list of vehicles in the 2025 fpcm recall. We're lucky we weren't on the freeway when this part failed. We would have been goin... Read more
Incident date: Jan 31, 2026
My 2016 Hyundai Sonata (2.0T/2.4L engine) has been experiencing loss of motive power and severe engine stumbling at stoplights, creating an unreasonable risk of a crash in traffic. The Check Engine light is on with DTC P0010. Upon inspection, the internal oil seal plug at the intake camshaft E-CVVT has become unseated, causing an active oil leak. This matches the exact defect and symptoms (elevat... Read more
Incident date: Jan 14, 2026
Vehicle will no longer charge with 120 or 240 volt chargers.
NISSAN
PATHFINDER
(2020) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Apr 7, 2025
Shortly after purchasing this used vehicle from CarMax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, CarMax Schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The ... Read more
LAND ROVER
DEFENDER
(2022) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Jan 25, 2026
The vehicle has experienced repeated fuel system failures. The fuel pump control module (FPCM) is a known General Motors issue on similar vehicles, but this specific vehicle was not included in a recall. The vehicle now displays diagnostic trouble code P2635 – Fuel Pump Flow Performance. The engine hesitates and loses power during acceleration, especially under load or when the vehicle is warm.... Read more
LAND ROVER
DEFENDER
(2022) - FUEL/PROPULSION SYSTEM
Feb 1, 2026
Incident date: Jan 26, 2026
Since the purchase of my 2022 VW Taos in 2022, there has been a repeated issue of the check engine light coming on at random times. Each time it has happened the code indicates a problem with the fuel evap system. The issue has been fixed multiple times by replacing parts. There has been no fix for the issue and it still persists. Problems with the fuel evap system puts the drivers and passengers ... Read more
Incident date: Dec 31, 1969
After I took my car in for a fuel pump recall, it caused one of my injectors to be bad which will be 3000 dollars fix out of my pocket. this happened a few months after I took my car to the dealership, and it was doing fine before taken to the dealership for the recall. there are many other owners who reported they experienced the same thing, with all the dash lights came on but couldn’t find th... Read more
Incident date: Nov 17, 2025
Component or system that failed or malfunctioned: The fuel delivery system, specifically the fuel pump, which is subject to an active safety recall. The recall states that fuel pump failure can result in loss of fuel pressure and flow, leading to engine stall. The vehicle is available for inspection upon request. How safety was put at risk: A sudden engine stall while driving would result in an i... Read more
Incident date: Oct 28, 2025
At about 75k miles my mustang started misfiring at about 2,500 rpm’s and higher. Turns out it was a blown head gasket. This engine model is prone to what happened to it. Ford should have a recall for these engine and a solution as they’re ticking time bombs. I wish I could drive with the peace of mind of not worrying about it. I couldn’t drive my car for months because of the warranty not ev... Read more
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Jan 31, 2026
Incident date: Sep 10, 2025
While driving my 2023 Cadillac Escalade (approx. 42,308 miles), the vehicle experienced a sudden and complete loss of power while accelerating on a busy highway. Engine power shut down without warning. I was able to pull to the shoulder, but the vehicle then became non-responsive and would not restart. The failure appears related to the electrical/charging system (12V battery, battery management s... Read more
Incident date: Jan 7, 2026
I am having issues with the transmission bearings the vehicle is right at 80k miles and the transmission is giving an awful noise
Incident date: Jan 28, 2026
On my Suzuki XL-7, I have 2 recalls: 1. Fuel pump 2. Windshield clamp. I'm trying to find a dealer to repair the recalls? Can you provide to me any Phoenix area dealer that can fix these two recalls? Thanks.