Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Feb 5, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? YES GAS LEAK Engine oil leaks: Timing cover gasket Valve cover gasket with spark plug tube seals Injector O-rings Upper oil pan reseal Leaking rear shocks (suspension issue affecting vehicle stability) Upper oil pan replacement seal (additional engine oil sealing issue) Collision sensor failing (for... Read more
Incident date: Feb 4, 2026
A "Reduced Engine Power" warning in a 2019 Chevrolet Equinox LT usually indicates the car has entered "limp mode" to protect the engine, most commonly caused by a dirty/faulty throttle body, loose Charge Air Cooler (CAC) tube, or sensor issues (MAF/TPS). Common codes include P0299 (turbo underboost). When this occurs, I cannot utilize my remote starter. I purchased an Innova OBD2 Code Reader, co... Read more
Incident date: Jan 25, 2026
The"MIL" reported "Emmisions System Problem" The Dealer stated "DIAG Code P219A" was the underying cause, and the reccomended solution was to "replace fuel injectors and check for PGM updates". I paid for the repairs, and took the vehichle home. After some research I discovered that these symptoms, codes, replacement parts etc.. are all consistant with a Honda Service Bulletin (MC-10183514-0001)... Read more
TOYOTA
GRAND HIGHLANDER
(2024) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Jan 16, 2026
The car was driven from Cheshire, CT to Old Tappan, NJ about 90 miles, just under two hours drive time. Combination of highway and back roads. The car was in drive in comfort mode proceeding slowly (approx 20 mph) down a street within a condo complex. As I approached the driveway I lightly braked, turned into the driveway then lightly pressed the accelerator to bring the car up the driveway apron ... Read more
Crash
Incident date: Jan 28, 2026
While driving, the vehicle displayed a “Check Electrical System” warning and experienced loss of propulsion power. The vehicle became inoperable and required towing. The Hyundai dealer diagnosed failure of the Integrated Charging Control Unit (ICCU), a known failure point on this platform. The ICCU is currently on backorder with no confirmed repair date. This failure creates a serious safety r... Read more
Incident date: Feb 3, 2026
The same issue has happened twice. I'm driving on the highway, going maybe 60 or 65, and with no warning, the check engine light starts flashing and the car won't respond to the gas pedal. The car immediately starts to rapidly decelerate, and I can only try to get to the breakdown lane before I get rear-ended. I've been lucky (especially since my child was in the backseat both times). But when I s... Read more
Incident date: Dec 31, 1969
Car caught fire while parked. No signal on car indicating any problem. Car caught fire in front of my child's community center exposing children to smoke inhalation. I had to call the fire department to put out the fire. My car year and model was recalled for this but not my VIN. This has never happened to any of my cars in my life I'm just thinking how bad it could of been if I was one the highwa... Read more
Crash
Fire
2 injured
Incident date: Jun 13, 2019
I smell gas in my car. There is a recall for the fuel parts on the 2019. I have a 2017 with the same issue.
Incident date: Feb 5, 2026
While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and create... Read more
Incident date: Jan 29, 2026
2015 E3350 SMELLS GAS INSIDE CABIN, A MECHANIC DETECTED A FUEL LEAK IN THE ELECTRIC PUMP THAT IS LOCATED BEHIND THE DRIVERS SEAT. 70000 MILES NO WARNING LIGHTS
Incident date: Feb 4, 2026
I have a 2017 Honda Accord Sport. According to the recall, the low pressure fuel pump has a faulty impeller. My low pressure, in tank, fuel pump failed. The failed pump caused the high pressure fuel pump to fail. DTC code P00087, low fuel pressure recorded. Symptoms included loss of motive power above 2000 rpm, hard starts, and engine light. According to Service Bulletin 24-072 all 2013-2017 Acc... Read more
Incident date: Feb 2, 2026
Summary of Problem: Following the mandatory software update for NHTSA Recall 22V859 (Ford 22S73) on my 2020 Ford Escape 1.5L, the vehicle experienced a catastrophic electrical failure. The vehicle is now subject to the expanded NHTSA Recall 25V467 (Ford 25S76) with a status of 'Remedy Not Available'. Safety Failures: Continuous Overcharging: A multimeter test confirms the alternator is overchargin... Read more
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Dec 14, 2024
Waited for of a month from the time I called for service for Jeep to address recall High-Voltage Battery Fire Risk NHTSA Campaign: 25V741 / Manufacturer Recall 68C Upon leaving the service department at Salerno & Duane jeep the issue was unresolved. Service tech was expecting the customer to pay for an added oil change due to the recall which should be the responiblity of Jeep.
Incident date: Oct 5, 2021
Jeep electrical system shut down in the parking lot of a shopping mall in Parmus NJ in Dec-24, Jeep service department couldn't identify the issue and was left unresolved.
Incident date: Jan 16, 2026
My recently purchased 2008 was taken to the local chevy dealer for gas fumes in the garage. The technician reported "The smell is coming from the sending unit on the driver side. There was fuel dripping down the side of the tank and the tank was wet. So the sending unit needs to be replaced" The car has only 16,427 miles on it and has been garage kept. I believe that leaking fuel is a very ser... Read more
Incident date: Jul 13, 2021
While turning my 2022 BMW 540i onto a busy, 50 MPH road, the vehicle suffered a catastrophic drivetrain failure, without any physical trauma such as encountering a curb or pothole. The car experienced a total and immediate loss of motive power (propulsion), leaving me coasting in live traffic. This created an extreme safety hazard as I was unable to accelerate or maintain speed to clear the roadwa... Read more
Incident date: Dec 7, 2025
We are reporting a safety issue with the BMW X5 xDrive50e model year 2025. I purchased this car on December 9, 2024, from BMW of Pembroke Pines, 14800 Sheridan Street Pembroke Pines FL 33331. Within two months of purchase, we found that car has unintended acceleration while it is about to be parked at very slow speed. I reported this safety issue to BMW dealer in Pembroke Pines FL where I purchase... Read more
Crash
1 injured
Incident date: Jan 30, 2026
When driving the gas pedal will go dead or not work at all. I will be driving along then try to push the gas at a left hand turn and nothing will happen. I push the pedal to the floor many times and after a period of time it starts to work again. The issue never puts out a code or check engine light. This is a safety issue for not only me and my family but others on the road as well. If the gas pe... Read more
Incident date: Feb 4, 2026
The ICCU system's fuse failed.The car is currently with the dealership for repairs and could be available for inspection there if needed. The car was rendered inoperable and shut down while operating the vehicle. The abrupt breakdown could have been a hazard to the driver, passengers of the vehicle, and other drivers on the road. The issue was confirmed by the dealership's service technician. The ... Read more
Incident date: Dec 31, 1969
I was at the grocery store and when I returned to my car and started it, I had an error message on the dashboard regarding the vehicle battery. When I put it into reverse, I heard a loud pop and received another error message. The car would only drive at 25 mph after that. I tried to drive home but the car died after a few miles and I was stranded at the side of the road. It was towed to a dealers... Read more
Incident date: Feb 3, 2026
Honestly there are so so many problems that have occurred and all under 40,000-50,000 miles! Two recalled radiators and i know its having oberheating isuuses ahain . My car literaly got so hot it slpikt4my batery and the battery aciid smoke filled the eniter cabin are of the vehicle my kids and i in car . The back windshield exploded into spider webs type breaks randomly absolutely i have eye wi... Read more
JEEP
GRAND CHEROKEE
(2014) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Sep 24, 2025
Was driving this morning 2/5/2026 to work when I noticed a very strong gas smell in my cabin. The smell make me light headed and nauseous after a few minutes of driving and I am concerned for my safety.
Incident date: Jan 30, 2026
It stalls to turn on even when I changed everything from, fuel pump, fuel pump relay, heater pumps, alternator, new battery. And it still won’t turn on it’s been happening for 4 months now. And I changed things that were recommended. I do my oil change every time I need as well.
GMC
SIERRA 1500
(2025) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Feb 1, 2026
Had a catastrophic fuel system failure and was repaired on the Z46 recall the dealer had my vehicle for 2 months and finally got me a loaner after 30 days. Vehicle was finally repaired after 2 months, drove for approximately 2 months and less than 400 miles and it failed again showing a code of low fuel pressure the same as last time had vehicle towed back to same dealership after making appointme... Read more
NISSAN
ROGUE SPORT
(2018) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Jun 5, 2025
my 2019 ford escape engine has recently taken a big decline due to coolant leaking into the cylinders of the car. i was told this is a common occurrence with 2019 Escapes, so why has it not been situated? it is unsafe and over all inconvenient for the ones who are with out a car now. my car decided in the middle of traveling that it was no longer going to move no matter how hard the gas was pushed... Read more
FORD
EXPEDITION
(2018) - FUEL/PROPULSION SYSTEM
Feb 5, 2026
Incident date: Mar 24, 2025
The GHCA failed while AC charging at home, and the vehicle made loud banging noises. AC charging is no longer possible, and a replacement part is still backordered with no ETA over three months later. A corporate case has been filed with Volvo and they are effectively unresponsive, only emailing me once a few weeks after the case was created, saying that they would promptly reply to any of my resp... Read more
Incident date: Jan 31, 2026
Incident #1: Car suddenly and without warning had complete loss of power, with gas engine shutting off and only using battery power. Car was traveling at 45mph in morning traffic. Pedal was pushed to the floor, but car would only go a maximum of 20mph. Warning dash lights then appeared saying "Hybrid Malfunction/Pull Over Immediately/Turn off car". I was able to pull off road and turn off car and ... Read more
Incident date: Feb 4, 2026
Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a renta... Read more
Incident date: Feb 3, 2026
I am writing to report an additional safety‑related incident involving my 2024 Jeep Wrangler Rubicon 4xe. This vehicle previously experienced propulsion issues that I reported under NHTSA Case Number 11692887. On the morning of February 4, 2026, while driving to work on a busy interstate (approximately 12 miles from home), the vehicle again began exhibiting propulsion instability. The vehicle e... Read more
Incident date: Feb 4, 2026
I received the "Propulsion Power is Reduced" Alert engine light while driving in "Normal" mode on the freeway at around 60mph with 8-9 miles of Battery capacity, it showed 0 miles of Battery forcing the Gas Engine on and the vehicle hesitated upon applying the accelerator for the remainder of the drive. My safety and that was others was at risk because the acceleration dropped quickly and I was on... Read more
Incident date: Jan 22, 2026
2018 Kia Sorento 2.4 GDI. In late 2024 a Kia dealer performed an oil-consumption test and confirmed the engine was burning excessive oil. In Feb 2025 the engine long block was replaced. Within about 4,000 miles the vehicle began setting P1326 warnings, misfiring, losing power, and struggling to climb hills. On a highway trip from South Carolina back to Indiana, the vehicle could barely maintain 3... Read more
Incident date: Jan 31, 2026
AC charging failed.
Incident date: Jul 15, 2024
I have a 2026 F-250 diesel with 6K miles on it that caught fire about 3-5 minutes after using it to jumpstart a UTV. I ensured to cook all cables up correctly, as I've jumpstarted many times, but the first time with this vehicle, utilizing the drivers side battery. Jumping the UTV went just fine as expected, and I disconnected the cables and shut the truck hood with no sparks, smoke, or flames at ... Read more
Fire
1 injured
Incident date: Aug 19, 2025
I was driving on an overpass and suddenly loss propulsion in my vehicle. My vehicle stopped all of a sudden and while driving, leaving me stranded in the middle of the roadway blocking traffic. Numerous motorists stopped to give a hand but the vehicle would not switch gears from PARK, to neutral to even give me a hand moving the vehicle out of the roadway to the side/shoulder. Due to this issue, a... Read more
Incident date: Feb 2, 2026
Been waiting to have this recall repaired for months. I started the car and excessive amount of fuel was injected into the combustion chamber, cause a smoke cloud.
CHEVROLET
SILVERADO 1500
(2015) - FUEL/PROPULSION SYSTEM
Feb 4, 2026
Incident date: Feb 4, 2026
I received a check engine light which i took to Bell tire for diagnosis. Here is there diagnosis Comments: The P01F0 code on a 2020 Chevy Blazer means the engine coolant temperature is below the normal operating range, often due to a stuck-open thermostat (or both thermostats in models with dual units), a faulty Engine Coolant Temperature (ECT) sensor, or low coolant, leading to poor fuel econom... Read more
Incident date: Feb 4, 2026
I currently owned an 2017 Hyundai Santa Fe FWD with the 3.3 V6 Engine with approximately about 136,000 Miles. We were driving into Vegas when we heard the knocking Engine Sounds. Immediately we called the Dealership in Vegas advising them we were going to TOW the vehicle in. Once we get the Vehicle towed over to the dealership, we waited till the following Monday where it was authorized to hav... Read more
Incident date: Jan 19, 2026
I delivered my vehicle to a Honda dealership in July 2025. They inspected the vehicle and agreed to replace the fuel tank. Since then, I have been receiving notifications that the fuel tank is back ordered with no ETA. I am continuing to pay insurance registration for this vehicle and I’m unable to use it. I would suggest that at this point Honda needs to buy it back.
Incident date: Jul 1, 2017
High-voltage battery system failure causing complete loss of propulsion. Vehicle entered "turtle mode" (reduced power warning) at 25% charge, then became completely immobile — unable to move even on flat surface. This has occurred multiple times. Charging system displays "fully charged" within one minute while vehicle dashboard shows 60% — clear battery management system malfunction. Vehicle h... Read more
Incident date: Feb 3, 2026
While crossing the road—right at the center—my Evolution brand low-speed vehicle, with less than eighty miles on the odometer and full battery charge, completely shut off. No warning lights, no alerts, no gradual slowdown. Screen went pitch black. The whole thing died. Before I could move or react, it restarted by itself. And since my foot was still on the accelerator, it shot forward—slamme... Read more
Crash
1 injured
Incident date: Jan 16, 2020
At highway speed (60-65mph), in 6th gear, cruise control activated, the car began to surge and stall and loose power. Applying more throttle to maintain speed did not help. Pulled to roadside and engine stalled. No check engine light at that time. Re-started with rough idle, check engine light illuminated, attempted to drive again but there was no power, vehicle stalled again. Tried to crank again... Read more
Incident date: Jan 9, 2025
The high-pressure fuel pump (HPFP) in the vehicle’s diesel fuel system failed. This component is subject to NHTSA Safety Recall 22V-767 (FCA Recall Z96). The HPFP has failed more than once, including after recall replacement, and the vehicle is currently in dealer custody, making the component available for inspection upon request. The HPFP failure caused the vehicle to stall and become inopera... Read more
Incident date: Jan 28, 2026
I initially brought my vehicle in for service due to a strong gasoline odor and the vehicle failing to start. At that time, I was informed that no gasoline smell was detected and that the issue was instead a faulty starter, which I authorized for repair. Approximately two weeks later, my vehicle again would not start. I was then informed that the issue was a lower fuel injector, which required add... Read more
Incident date: Dec 30, 2025
I purchased this 2018 Honda Accord Sport brand new from the dealership, relying on Honda’s longstanding reputation for reliability and longevity. At approximately 120,000 miles, the vehicle suffered a blown head gasket during normal driving conditions. The vehicle has been properly maintained according to Honda’s recommended schedule. I have already opened a claim with Honda corporate regardi... Read more
Incident date: Jan 19, 2026
About 4 weeks ago my vehicle began shaking uncontrollably while driving. The check engine light illuminated and multiple warnings appeared including emissions system, variable valve timing system, engine and transmission failures shown on the GMC app. I contacted the selling dealership and was given an appointment 4 days later. Later that day I drove less than 5 miles to pick up my children from s... Read more
Incident date: Oct 14, 2025
On last Feb-2025, Car stopped while driving, message pop up electrical problem, stop the car immediately, it did not have time to properly park, stopped in middle of the road and have to wait 3 hours for tow truck, car wont open or move, all electric dead. (ICCU, fuse and 12V battery replaced) on last week 01/26/26 at 64K miles, message pop up again on screen dash, electrical problem, stop car. i... Read more
Incident date: Jan 31, 2026
ICCU blew along with the fuse
Incident date: Nov 1, 2025
My vehicle is experiencing active symptoms consistent with the defects described in recalls SC279 and SC281. These include: - Sputtering and hesitation under acceleration - Severe drop in fuel mileage - Check Engine Light - Fuel‑rail pressure fault code - Black soot at the tailpipe - Loss of power The vehicle is unsafe to drive and may stall. My dealership confirmed that the recall parts are on ... Read more
Incident date: Feb 2, 2026
Gas pedal broke off while driving. It is made of plastic and the arm that attaches to the pedal snapped off. We towed to a shop to have repaired today. No warning lights or sounds. Thankfully I was going slow and not on a busy street. It could have been a bad outcome if I was merging into on coming traffic. My safety and others were at serious risk due to my car not being able to accelerate with n... Read more
Incident date: Feb 1, 2026
The main traction battery is prone to overheating, risk of fire, or excessive lithium deposits causing electrical resistance, particularly during DC (Level 3) fast charging. I am unable to use advertised fast-charging features. The range of the car and it's usability is affected. The recall mentions a "software-only" remedy, but that does not fix the physical defect. After more than a year the rec... Read more