Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Jul 31, 2026

My truck makes a very loud horrible noise when the fuel pump primes after the truck sits for a few hours it’s a clear flaw with the fuel pump and I’ve seen multiple people complain about this issue and there’s no fix for it.

Incident date: Aug 25, 2026

I have noticed on several separate occasions a strong gas odor coming from my 2025 Toyota Grand Highlander after I have completed a drive. This has been intermittent, however, yesterday on XXX, the gasoline odor was so strong after I parked my vehicle in my garage, that it quickly filled the garage with an overwhelming odor. My son urgently came to get me when he stepped into the garage and realiz... Read more

Incident date: Feb 1, 2026

I own a 2021 Nissan Rogue SV, 2.5L engine. I have repeatedly experienced a strong gasoline/fuel/exhaust-like odor inside the passenger compartment of the vehicle. The odor is extremely strong and has caused me and my passengers to experience dizziness, nausea, feeling sick, and discomfort. I regularly transport my children, including a [XXX] child, creating a serious safety concern. The exact com... Read more

Incident date: Aug 26, 2026

There is a problem with the fuel gauge as its display is extremely erratic. As a driver this is not considered safe because it is unknown how much fuel is actually available in the vehicle.

Incident date: Aug 20, 2026

My 2020 Nissan LEAF is subject to open safety recall 24V700 / R24B2 for a high-voltage lithium-ion battery defect that poses a fire risk during Level 3 quick charging. On [XXX], I brought the vehicle to an authorized Nissan dealer for the recall remedy. Three days later, on [XXX], while driving from New Hampshire to Connecticut, the vehicle displayed a "Service EV" warning and entered a reduced-po... Read more

Incident date: Aug 25, 2026

Fuel injector went bad causing vehicle engine to misfire and shake rapidly. Check engine light is on. The vehicle only has 40,000 miles on it. Seems to be a very common concern for this make and model and roughly the same years. Will not accelerate instantly and will surge a bit when it does. Will still shake when the vehicle is idle.

Incident date: Aug 26, 2026

Unknown

Incident date: Aug 26, 2026

I bought this car 2 years ago. It was changed to white sometime in its past. There are recalls that are old that were not fixed on this car and I am having a problem with it. It stopped 2x’s in the middle of traffic and then a rattling sound started and the check engine light is on. I had a friend look up the codes and the code and my description are the exact recall reason. I know this car is o... Read more

Incident date: Aug 25, 2026

Bought this as a used vehicle with around 77k miles. The SUV was running fine for a little while until I drove onto the highway. It eventually began to bog down and there was hesitation and jumping instead of acceleration. This continued my entire trip home with the check engine light on. The car was only driven for about 300-400 miles in the time I had it. When I brought it to have an oil chang... Read more

Incident date: Aug 25, 2026

On 25th August, while driving my brand-new leased 2026 Volvo XC90 B6 (approximately 4,930 miles) at highway speeds of 60 to 65 mph on the interstate i80 NJ at night, the vehicle suffered a sudden, catastrophic loss of propulsion. The engine abruptly shut off without warning, causing the vehicle to immediately and rapidly lose speed.Traffic conditions were active, and a semi-truck was directly behi... Read more

Incident date: Jul 27, 2026

Transmission Slipping

Incident date: Aug 22, 2026

1. What component or system failed or malfunctioned. The Fuel Pump Module failed unexpectedly while the vehicle was being driven. Failure caused the engine to stall, resulting in a complete loss of power and mobility. Unsure if part is available for inspection. 2021 GMC Yukon have a recall N252516900, but our VIN is not included in this. Can our VIN be added to this recall please? 2. How was you... Read more

Incident date: Feb 19, 2026

2/19/26 My car lost power while accelerating up a hill at about 60mph and the car had been operating for an hour and a half or so. The car was shaking, running on reduced power and the check engine light was flashing so we had to pull over to safety on a busy road. The car was towed to the local Honda dealer. The dealer said the code was a misfire on cylinder #4 but once they restarted the car the... Read more

Incident date: Jul 7, 2026

The car stalled on entering secondary roads from my own neighborhood. When it happens, I have pressed the throttle and the car stops moving forward. It takes 5-10 seconds before the engine picks up and the car moves. The first owner found the same thing and now as the second owner, it has done the same thing.

Incident date: Aug 24, 2026

I have dead pedal going on with my truck and when pulling out into traffic and truck does not go almost get hit by oncoming traffic and cause an accident and could end up deadly when the truck just losses the possibility to be limited to truck not being able to accelerate because it is having issues with the computer communicating with the sensor on the truck.

Incident date: Aug 25, 2026

From: [XXX] Phone: [XXX] Email: [XXX] SUBJECT: Vehicle: New Mercedes-Benz GLB 250 VIN: [XXX] Current Mileage: 39,660 Total Purchase Price: $48,450.00 To Mercedes-Benz USA Corporate Management and Dealership Service Director, This letter serves as a formal written statement regarding an ongoing, unremedied mechanical failure that has now escalated into a severe, life-threatening safety hazard. ... Read more

Incident date: Jun 11, 2026

Driving my 2021 Escalade on interstate and engine began emitting sudden, loud metallic tapping. Oil pressure dropped off and a reduced power warning came on HUD. Acceleration dropped off, forcing him to coast dangerously across three lanes of traffic to the shoulder. Coasted to dealership—-somehow the VIN didn’t fall within the 2021-2024 recall despite exhibiting the exact same failure. Ca... Read more

Incident date: Aug 25, 2026

My 2022 Volkswagen Tiguan has an ongoing excessive oil consumption problem that began in April 2025 when the low oil warning illuminated. I added approximately one quart of oil and contacted the Volkswagen dealership. The dealership instructed me not to add oil myself if the warning returned and to bring the vehicle in for evaluation. On May 12, 2025, I brought the vehicle to the Volkswagen deale... Read more

Incident date: Dec 31, 1969

The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice states that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy describ... Read more

Incident date: Apr 3, 2026

My 2022 Mercedes-Benz EQB 350 4MATIC (VIN [XXX]) is subject to NHTSA Recall 26V073 / MBUSA campaign 2026020004 for a high-voltage battery defect that may cause a thermal event/fire while parked or driving. Mercedes-Benz has determined that the permanent remedy requires replacement of the high-voltage battery, but MBUSA has confirmed that a replacement battery is not currently available for my VIN ... Read more

Incident date: Jul 28, 2026

On July 28, 2026, at approximately 3:30 p.m., I was stopped in my 2025 Volvo EX30 at the intersection of Laurel Avenue and Mount Pleasant Avenue in Livingston, New Jersey. When the light turned green, I applied the accelerator normally. The vehicle unexpectedly surged/lurched forward and struck another vehicle. After the accident, the tow-truck operator reported that the Volvo lurched forward thr... Read more

Crash

Incident date: Aug 10, 2026

The vehicle developed an intermittent crank/no-start condition and later stalled after being driven home. An independent repair facility diagnosed the vehicle before it was taken to Honda and documented no fuel pressure at the fuel rail and diagnostic trouble code P0087 for low fuel pressure. The shop advised that Honda has a known fuel-pump issue and recommended that the vehicle be taken to a Hon... Read more

Incident date: Sep 22, 2025

In September 2025, all dashboard lights came on while driving down the road. I immediately pulled over and turned the car off. When turning the car back on, all lights remained on and I drove to the nearest repair shop, where at this time it was beginning to run hot. I was told at this point that the head gasket had blown and this would need to be replaced. I replaced the head gasket for $4100.00.... Read more

Incident date: Aug 24, 2026

This car has stalled 3 times. Randomly, but each time while car was fully stopped. Once when I was sitting in a parking lot about to pull into traffic, and when waiting for a light to go from red to green. After these two times I took car to dealer. They ran diagnostics and said there were NO error codes. They tried to reproduce but could not. I asked them to reset all computers in car, which th... Read more

Incident date: Aug 22, 2026

My car stalled and did not want to start. It had to be towed to the nearest GMC dealership. my GMC dealer diagnosed a P129F fuel-pump control-module failure and replaced fuel-pump power control module part number 13554821. I was told that even though there was a recall for 2022 GMC Terrains for this part my VIN number was not included.

Incident date: Jun 11, 2026

This is a supplemental report to my original complaint (NHTSA ID XXX) regarding my 2024 GMC Yukon (VIN [XXX]). I am providing additional detail: prior to GM's recall being issued, I contacted Hatchett Buick GMC by phone and visited in person on multiple occasions reporting engine sputtering, stalling, hesitation, and total loss of power and electrical shutdown while driving. I was repeatedly told ... Read more

Incident date: Aug 24, 2026

While driving the vehicle at a low rate of speed it presenter a Critical Error message which appeared across the drivers screen for approximately 5-10 seconds. The message then immediately disappeared and the vehicle shut down mid operation and came to an abrupt stop on its own. From there it was unable to be moved, switched into neutral/drive or park. Luckily this happened on a neighborhood stree... Read more

Incident date: Aug 24, 2026

The check-engine light comes on immediately before the vehicle loses the ability to accelerate. While driving, including at highway speeds, pressing the accelerator does not produce normal propulsion and the vehicle loses motive power. If I pull over, turn the vehicle completely off and restart it, the check-engine light clears and normal acceleration returns. The problem is intermittent and has o... Read more

Incident date: Aug 12, 2026

2022 Kia Niro EX Premium Hybrid was sold as Kia Certified Pre-Owned on August 12 2026 with an active check engine light present at time of purchase. Dealer Calavan Kia West in Lithia Springs GA represented the vehicle as passing a 165-point CPO inspection. Dealer attributed the light to a gas cap issue and cleared the code to complete the sale. Six days later approximately August 18 2026 the check... Read more

Incident date: May 3, 2026

I bought the vehicle brand new in april 2026. On May 3rd, approximately 2 weeks after I bought it, I experienced a lifter failure that caused metal to get into the oil pan/engine and the engine needed to be replaced. About a month later after repairs were complete, I picked up my vehicle on a Friday night, and the very next morning, had issues again. Took it back to the dealer and a fuel injector ... Read more

Incident date: May 3, 2026

Bought the vehicle brand new at the end of april. 2 weeks later and at 557 miles, the engine had a lifter failure and needed to be replaced. One day after picking it up after the engine replacement, a fuel injector went bad and needed to be replaced. About 2 days ago, the check engine light lit up, and the GMC app said it was a code for the transmission system (popped on after attempting to remote... Read more

Incident date: Aug 19, 2026

Read • 9:59 PM I am formally requesting a VIN eligibility review under GM Customer Assistance Case #XXX. Vehicle: 2022 GMC Terrain VIN: [XXX] DTC: P129F Recall: N252516900 – Fuel Pump Power Control Module I was advised that my VIN is “not included” in the recall. I am requesting that GM reconsider and formally document the basis for that determination. GM’s XXX revision of N252516900-01 ... Read more

Incident date: Aug 14, 2025

From time to time the accelleration hesitates. I have to press the accelerator very deeply before the car starts moving. Usually it happens when the car reaches a complete stop and takes off. It clears after the engine restarts and works normally until it happens again. It is very random, no correlation to heat/cold or time driving. This has been happening since the car passed thr 50k miles. It ne... Read more

Incident date: Aug 22, 2026

Fuel pump injector gave out at around 25,700 miles on 2025 crv hybrid. This happened while driving and put mine and my passengers safety at risk. When it went out, I got multiple warning messages saying power system failure, blind spot monitoring system failure, and transmission system problem. My car was towed to the dealer and I was stranded 2 hours away from home in an unfamiliar city. Problem... Read more

Incident date: Aug 21, 2026

While driving, vehicle lunged forward and engine shut off. Dashboard stated to put in neutral and restart. Pushed automatic start and it clicked for approximately 20 seconds before engine started. Put vehicle in drive and pressed on gas and engine shut off. Put vehicle in park and tried to start again with clicking lasting 20-30 seconds before stopping. Had to have vehicle towed to Chevy Deal... Read more

Incident date: Aug 24, 2026

I own a 2021 Ford F-150, VIN [XXX]. NHTSA recall 25V455 / Ford recall 25S75 affects my vehicle because of a potential fuel-pump failure that can cause loss of fuel pressure and an engine stall while driving. The recall was issued XXX, and my vehicle still shows an unrepaired recall with the remedy not yet available. I am concerned about the length of time that has passed without a repair being ava... Read more

Incident date: Dec 31, 1969

Fuel sensors failing, codes obd are not fixing issue, auto stop, shuts radio off when brake is applied, resets all electric components in car. Every time braking at a stop or signal.

Incident date: Aug 20, 2026

The vehicle suffers from recurring, sudden loss of motive power and transitions into engine "limp mode" while driving in active, heavy traffic. This severe drivability defect has occurred on four separate occasions under Diagnostic Trouble Code (DTC) P00AF00 (Turbocharger/Supercharger Boost Control "A" Module Performance) and related boost/MAP faults (P0234). During these episodes, the vehicle abr... Read more

Incident date: Jun 26, 2026

I was driving down the highway and all at once a bunch of different lights and emergency warnings started flashing on my dashboard and my car was almost like sputtering like it wasn’t getting the gas it needed or something. You could feel lots of movement right up front and I was forced to pull over and get towed. They said the engine would need to be completely replaced.

Incident date: Jun 19, 2026

Incident Overview & Vehicle Record Vehicle: 2016 Kia Soul Purchase Date: June 30, 2024 (Purchased from AutoNation Plano as 2nd owner) Incident Date: June 19, 2025 (Stalled on road at 113,000 miles) Current Location: Group1 Kia South Austin (Towed on July 8, 2025) Diagnosis: Severe internal engine failure (rod bearing defect) Current Status: Warranty extension claim denied by dealership due to mis... Read more

Incident date: Jul 1, 2026

road debris entered into front grill though the holes in grill adn damaged condensor fins causing vehicle to loose propulsion. Vehicle would not travel over 25 mph after the incidnet. This is safety issue as vehicle slowed from 55MPH to 25MPH rather abruptly on highway. Multiple lamps came on dash at time of incident and were reatained untill fixed (non warranty repair)

Incident date: Aug 22, 2026

I'm driving and all of a sudden - while I'm on the highway - a service engine pops up on the dashboard, and my car looses all power and drive ability. I immediately loose any gas/drive ability to accelerate or maintain legal speeds. I read about the recent recall with the fuel system and it's exactly what my car is experiencing, but somehow my VIN is both telling me that my car has a recall at on... Read more

Incident date: Aug 14, 2026

My 2015 KIA optima experienced a catastrophic engine fire while I was driving. There was no warning, I just heard a boom in the engine bay the breaks stopped working and all electrical cut out. As I'm coasting, because I'm unable to stop, flames started to come in through under the dash. I couldn't turn the car off, nor put it in park so the doors stayed locked. The driver window was opened just e... Read more

Fire

Incident date: Aug 21, 2026

Fuel line leak due to the angle the manufacturer line is coming out of the fuel tank. Rubbing on the line caused a wear on the line, gas leak and has to be repaired and rerouted by mechanic to keep this from happening again. Very unsafe condition due to fumes and risk of fire. No warning lights just a very strong fuel smell and fuel leaking from under the vehicle.

Incident date: Aug 14, 2026

I am filing this complaint regarding our 2008 Honda Ridgeline, VIN [XXX], approximately 129,000 miles, concerning NHTSA Recall 22V-430 / Honda Campaign LCD. The vehicle has spent its life in [XXX], and Honda's VIN lookup showed this recall OPEN/INCOMPLETE. We experienced fuel leaking while fueling, and a piece of severely corroded metal associated with supporting/securing the fuel tank fell from ... Read more

Incident date: Aug 21, 2026

While driving and after, we noticed gas fumes both inside and outside of vehicle. The gas tank was approximately half full. Became very concerned over the the possibility of a fire. Did research online and realized that this was and is a common problem with older models of the Passad (ours is a 2020 model that we bought new and had zero accidents) plus Jetta and Golf models. We took it to a VW Dea... Read more

Incident date: Aug 19, 2026

COMPONENT OR SYSTEM FAILED - GMC Dealership replacing fuel pump. SAFETY OR SAFETY OF OTHERS AT RISK - stalled in remote area with no internet/cell service. In order to get to safety we travelled 13 miles of narrow 2 lane roads with no shoulder or escape areas. Road included 3 miles of a steep downhill grade. HAS THE PROBLEM BEEN REPRODUCED OR CONFIRMED BY A DEALER - Yes, Walser GMC [XXX] WERE THER... Read more

Incident date: Aug 21, 2026

I was driving vehicle through town when I suddenly lost all power and luckily was able to get off the road. Onstar sent a code and it was a fuel pump module

Incident date: Jul 10, 2026

The high pressure fuel pump failed and sent metal particles throught the fuel system. All fuel components except for the injectors are available. The engine stalled while driving at speed forcing me to stop and call a tow truck on the side of the road. Mileage at failure was 81340. Preston hood Chevrolet diagnosed the HP4 failure and replaced the entire fuel system, noting metal contamination in a... Read more

Incident date: Aug 7, 2026

After pumping gas there is a strong smell of gasoline in the vehicle. This is a safety issue for anyone in the vehicle inhaling the fumes. It seems to get stronger when the vehicle is on (for instance at a stop light) the dealership acknowledge this was more common for the 2024 and 2025 models and only a service alert. Vehicle has been inspected by a service tech. No warning lights are on.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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