Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Mar 2, 2026
While driving, car displayed a check electrical vehicle system warning light. The 12 volt battery completely died and could not maintain charge resulting in slower and then complete loss of propulsion. Towed to dealer and the following Monday determined it was an ICCU failure. Part is back ordered but verbally told on 2/24/2026 that part would be delivered in two weeks. We'll see!!! If ... Read more
Incident date: Feb 10, 2026
In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), t... Read more
Crash
1 injured
Incident date: Mar 2, 2026
When driving the vehicle on I-94 near Taylor, MI, 2 codes popped up on my dashboard cluster: 1) Transmission System Problem 2) Blind Spot Info System Problem When diagnosing this at a local auto stores & the Honda dealer itself, a stored code of DTC P0741 Torque Converter Clutch Circuit Performance or Stuck OFF is listed. Honda has identified a problem with this under Service Bulletin 23-078, bu... Read more
FORD
BRONCO SPORT
(2023) - FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Feb 26, 2026
Check engine light is coming on, indicating reduced engine power. Took vehicle to GMC dealer and they advised that the repair shop was getting assistance from the GMC Tech line to update a module to correct the issues. I was informed today that the high pressure fuel pump will have to be replaced, along with a hose or pipe to correct the issue. The vehicle has 57k miles on it. Upon researching ... Read more
Incident date: Feb 14, 2026
The fuel injectors are failing, the vehicle smells of gasoline fumes in the cabin if the vehicle and we are now getting check engine lights due to emissions which I contribute to the failing fuel injectors which have been under recall for quite some time now and Ford does not seem to want to fix this issue. They can only tell us they do not have a fix yet at this time. My understanding this is a v... Read more
Incident date: Mar 3, 2026
Recall 286 my vehicle suffered from this causing heat module failure misfire in cylinder 2 and high pressure in gas tank. Sports Hyundai had previously done a 180 day repair under recall 9b1 for an expanded gas tank after the repair the car suffered from the updated recall 286 . I brang to the dealership 4 times with check engine and misfires and limp mode between 57k and 68k they refused to fix t... Read more
Crash
Incident date: Oct 15, 2024
On 3/3/2026, I brought me JEEP 4XE to the Jeep dealership in Paris, Kentucky to have the 68C recall performed. The Jeep dealership used version #7 of the 68C recall instructions to updated all software modules and then to perform a 7 mile test run to engage the electric engine and to stress the vehicle per the instructions documented in the recall instructions. Document is identified as: * High V... Read more
Incident date: Jan 1, 2026
While driving approximately 70 mph on I-10 in Louisiana late at night, my 2020 Hyundai Kona EV displayed a “Check EV System” warning while I was on the highway. There were no safe areas or emergency shoulders available to pull over, so I continued driving toward the nearest exit. Approximately 15 minutes after the warning appeared, as I attempted to exit the highway, the vehicle suddenly lost... Read more
Incident date: Dec 26, 2025
My vehicle suffered a catastrophic failure of the exhaust and engine systems directly caused by the defective fuel injection system identified in Service Bulletin 20-100. Despite providing evidence that the failure was initiated by these defective injectors, Honda has only provided a partial, unexplained reimbursement and refuses to acknowledge the extensive "downstream" damages. Diagnostic Eviden... Read more
Incident date: Feb 4, 2026
While driving approximately 70 mph on the highway, my 2018 Honda CR-V suddenly lost engine power and rapidly decelerated. At the same time the check engine light began flashing and multiple warning lights illuminated on the dashboard, including the ABS warning light. I was unable to accelerate and the vehicle would not restart after the loss of power. I attempted to guide the vehicle toward the sh... Read more
Crash
Incident date: Nov 4, 2025
Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed
Incident date: Mar 1, 2026
There are many warming lamps on in the car. My car won't pick up speed it in limp mode once I crank up. I have to turn it off and restart any order for it to go and pick up speed. My number 3 plug keep showing something wrong it has been replaced multiple times but still having the same issue. I had it checked out it's saying the same problem fuel. I have had my fuel pump change and still having p... Read more
Incident date: Apr 4, 2025
On March 1, 2026, while driving at normal roadway speed on a double yellow-lined road, my 2024 Genesis GV60 Advance displayed a "Check Electric Vehicle System" warning. With less than one minute of the warning appearing, the vehicle lost propulsion and rolled to a stop. I was able to steer into a parking lot, but I was stranded miles from home. There was minimal advance warning before complete lo... Read more
Incident date: Feb 25, 2026
The hybrid propulsion system on my 2020 Chrysler Pacifica Plug-In Hybrid has repeatedly failed, resulting in sudden and complete loss of power while driving at highway speeds. The vehicle enters full limp mode, displays a red turtle warning light, and the motor cuts out entirely, creating a serious collision risk. The failure occurs without warning and has happened on multiple occasions. The root ... Read more
Incident date: Dec 19, 2025
I have had this vehicle for 5 years and even replaced the engine in this vehicle for it to end up with the same issue. I take very good care of it and get its maintenance done. But the car is slow to get up to speed and misfires really bad. I replaced the spark plugs in it and they were coated in oil. The airbag sensor will come on indicating it’s not operating properly. Overall a very unreliabl... Read more
Incident date: Feb 27, 2026
The vehicle has experienced repeated failures of the high-voltage charging system that prevent normal charging. The first failure occurred at approximately 511 miles, with warning messages related to the charging/high-voltage system and inability to charge reliably using normal AC charging equipment. The vehicle was taken to an authorized dealer/service center and the issue was confirmed. The veh... Read more
Incident date: Feb 27, 2026
I purchased this vehicle just over a year ago as a CPO model with only 8,000 miles on it. It now has just over 23,000 miles. In this short time of ownership, it has been back to the dealership 3 separate times for serious EV system issues. The first visit involved a software update intended to correct a 12-volt charging issue that could prevent the vehicle from charging and potentially cause ICCU ... Read more
ALFA ROMEO
GIULIA
(2017) - FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Feb 28, 2026
In 2020, I received multiple red recall notices in the mail regarding a safety issue. I scheduled an appointment with a Chevrolet dealership in Los Angeles and have a voicemail confirming the appointment. At the time, I did not follow through with ensuring the repair was fully completed, which I take responsibility for. However, the vehicle has continued to experience the same dangerous symptoms. ... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2024) - FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Dec 31, 2024
I was driving on the highway and my car starts sputtering, I figured I pull over and turn my car off and on. My car seemed fine and I continued to drive home from work. As soon as I got off the highway my car completely shut off mid ride, stalls out and my steering wheel locked up. I was able to get my car turned back on and get back home. Filled with anxiety at least. Luckily I have a code reader... Read more
Incident date: Feb 20, 2026
My vehicle is currently suffering a failed head gasket. I was alerted about this issue from local mechanics and friends way before it actually happened. I took it to services and regular maintenance even more frequently after that. However, it still failed no matter what. I took it to the dealership, they even admitted that this is a known problem for this generation of vehicle. They still proceed... Read more
Incident date: Mar 1, 2026
There is a problem with the purge valve on the ford fusion. Car will not start after pumping gas. You have to step on the gas pedal several times and then the car will turn on. After doing research there seems to be several people with the same problem. The purge valve on the canister is getting stuck letting the fumes come in making the system run with extra fuel that’s escaping.
Incident date: Feb 4, 2026
ICCU failure. Pulled out of driveway, heard a pop, received warning to pull over and check vehicle power. Car had to be towed to dealership but they are experiencing so many of these failures that they are extremely backed up on even being able to check out the car.
FOREST RIVER
WILDWOOD
(2021) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Aug 31, 2024
While traveling at highway speed on Interstate 95, the vehicle experienced a complete and sudden loss of propulsion. The vehicle would not respond to the Vehicle Restart function. The driver was able to safely pull to the shoulder from the right lane. The vehicle was towed to a Rivian service center, where technicians identified a low-voltage event matching a known Rivian engineering investigation... Read more
Incident date: Jan 27, 2025
Car is under a recall-no level 3 charging due to risk of fire since October of 2025 with no remedy in place. The car is not able to be used as advertized-cannot travel outside of 200 miles from my home as level 3 charging is not possible and level 2 charging not feasible for travelling. Of note-the battery in my car is a NEW battery -it was replaced in December of 2025 due to repeated prior fail... Read more
Incident date: Nov 6, 2025
My gas tank leaks out the top when filled. Currently, all check engine lights are on and all of the safety features of the vehicle have been disabled. When I took it to Subaru, they said there is an open recall with no remedy. This is ridiculous. My car has every check engine light on! How am I supposed to know if there is an actual problem with the car?
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Dec 31, 1969
My 2022 Tesla Model 3 experienced a heat pump compressor failure at approximately 89,457 miles. Tesla Service Center diagnosed an internal failure in the heat pump system. The heat pump system controls cabin heating, windshield defrosting, and thermal management for the vehicle. When the system failed, the vehicle lost heating and proper defrost capability. This can impair windshield visibility du... Read more
Incident date: Jan 20, 2026
I was driving with traffic in a 35 mph zone on a moderately busy street. I got the alert to brake and did so immediately. I collided with the Jeep in front of me. The airbags did not deploy. The front hood of the car tented and a fire immediately broke out under the hood. When a policeman arrived he attempted unsuccessfully to put out the fire with a fire extinguisher. The fire was eventually... Read more
Crash
Fire
TOYOTA
CAMRY HYBRID
(2026) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Jan 14, 2026
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put ... Read more
Incident date: Mar 2, 2026
I noticed a hesitation when I Pressed the gas pedal, I also noticed the smell of Gasoline when I parked it in my Garage. I had my Certified mechanic look at it and he told me there was a recall on the Fuel sending unit, creating a transfer case failure, apparently the flange breaks and leaks gas. I googled it and it confirms it. I called the local dealer and they have not called me back?
Incident date: Apr 5, 2024
When car is turned off, the fuel pump continues to run. This has happened twice in the past two weeks.
NORCOLD
REFRIGERATOR
(9999) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Dec 9, 2025
My 2013 Hyundai Sonata has a replacement 2.0T Theta II engine. Recently, it developed a fuel leak that identically matches the description of Hyundai recall Recall 22-01-047H (NHTSA #22V-312). I have attached a description of my fuel leak as assesed by a Hyundai dealership alongside a .pdf of the NHTSA safety recall report to demonstrate that the issue is identical. Hyundai corporate is refusing t... Read more
NORCOLD
REFRIGERATOR
(9999) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Dec 9, 2025
Am experiencing repeat high-pressure fuel pump (hpfp/cp4) failure on my 2014 bmw 535d. First incident was covered an extended warranty. Policy then with the second being cover under then recently issued recall of the matter. Now i am experiencing however another cp4 failure with the dealership refusing to cover the repair saying the recall was completed . Given that the vehicle already received bm... Read more
Incident date: Feb 25, 2026
On April 24, 2025, I plugged my Kia EV6 into my 48-amp hardwired ChargePoint HomeFlex at 7:26 PM. Around 10:30 PM I heard a noise outside but did not investigate. At 12:25 AM I noticed I had not received a “charging complete” notification. The Kia Connect app showed the vehicle at 74% and no longer charging. The ChargePoint app was unresponsive.\n\nThe next morning I found the charger’s 60-a... Read more
Incident date: Aug 25, 2025
The vehicle suddenly loss power while I was driving on a busy interstate. I was almost rear-ended by the vehicle behind me. I had to coast my vehicle to the shoulder of the road crossing lanes of traffic without power! It was terrifying. I could have been wrecked our worse! The check engine lights flashed on saying: "Service Electronic Throttle Control" and "Start / Stop unavailable". I took the... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2024) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Jan 31, 2025
Broken/Clicking CV joints. This could lead to all loss of power transfer to the wheels, causing a sudden and unexpected stop to the vehicle while driving. Honda is aware of this defect, but has no permanent fix. This is confirmed by multiple Honda Service Centers. High Voltage Warning. Loss of heat, car will not charge, car shuts down/becomes undrivable, or enters "limp mode." This is an extreme ... Read more
Incident date: Nov 17, 2025
Automatic transmission slips and shutters/shakes when accelerating and going from a complete stop. Vehicle is not drivable long distances as the issue gets worse as the car heats up. No codes or sensors are indicating a problem. This is an ongoing problem despite having the transmission rebuilt. Issues first started a year ago and have been progressively getting worse.
Incident date: Feb 21, 2026
Low fuel pressure alert came on the truck. It went away and then came on again a few days later. We took the truck to Joe Meyers Ford in Houston, TX. They verified the code/alert and replaced the fuel filter, then re-tested. The alert returned and once they continued their diagnosis, it was determined that the fuel pressure control valve had failed, allowing fuel, DEF, and water into the fuel ... Read more
ALFA ROMEO
GIULIA
(2017) - FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Sep 9, 2025
While driving on a highway the RPMS in my 2018 Ford Escape with 88,600 miles went up high without me touching the gas because I was coasting downhill & then once I pushed the gas pedal to resume normal speed it shifted real hard into gear but would not move, it just kept coasting as cars were speeding up behind me going at least 55 MPH! I was finally able to pull over and once I put the car into p... Read more
Incident date: Mar 14, 2025
While driving westbound on I-8 at approximately 70 MPH in the left lane, a warning message suddenly appeared on my dashboard stating that a malfunction in the hybrid system had been detected. Immediately after the alert, the vehicle lost power and stopped accelerating. I was forced to quickly maneuver across multiple lanes of traffic and barely made it to the narrow right shoulder. Because I had b... Read more
Incident date: Jan 2, 2026
serious incident that happened. While we were driving heading uphill to the beach, the check engine light and multiple warnings suddenly appeared. It said 'transmission error' and 'engine power reduced,' and the car just shut down with the kids inside. We were at risk of the car rolling backwards. I really think this is a major safety issue tied to the vehicle's design or manufacturing. Second inc... Read more
Incident date: Mar 2, 2026
The entire dashboard/infotainment interface will lose power suddenly. The car will struggle to start, and have an emissions or evap code, and there's a smell from the engine sometimes, that leaks into the cabin, which the cabin has bad thermoregulation, and cold air seeps in QUICK. Also I've driven on the highway and have had all the steering and power stop all at once! The headlights also keep ge... Read more
Incident date: Mar 1, 2025
My wife was driving our Ioniq 5 on the freeway. She received a message on the dash about the electrical system (probably ICCU failure), and then the car limited itself ("turtle mode") so that the max speed was 20mph. A minute or two later it slowed down even further to 10mph. She was able to get off the freeway safely.
Incident date: Sep 1, 2025
Electric My coolant And leaking issues My car door look when keys are inside ignition
Incident date: Feb 10, 2026
I own a 2017 Honda Pilot. The vehicle has been stalling and losing power while driving. The loss of power creates a serious safety risk, especially in traffic and at highway speeds, as the vehicle hesitates and struggles to accelerate. The High-Pressure Fuel Pump was replaced at my expense after the vehicle began stalling and losing power. Despite this repair, the problem has persisted. I am now ... Read more
Incident date: Feb 9, 2026
The high-pressure fuel pump on my 2018 Honda Accord failed even though the vehicle had previously been repaired under a recall for the same issue. While driving, multiple warning lights illuminated on the dashboard, including the check engine light and other system warnings. The vehicle began running rough and lost power, creating a dangerous driving condition, especially in traffic. This is the ... Read more
Incident date: Feb 14, 2026
Three separate high-voltage battery section failures within one year, each causing complete loss of propulsion. Two occurred at freeway speeds on [XXX]. FAILURE 1 ([XXX]): Vehicle lost propulsion. Dealer diagnosed DTC P0AFA (low voltage), failed cell in Battery Section 3. Section 3 replaced under GM Special Coverage N232432680 (BECM, 15yr/150k). Vehicle out of service approximately six months awa... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Mar 2, 2026
Incident date: Feb 23, 2026
1st instance: Battery Coolant errors that occurred on and off. 2nd instance: The ICCU unit failed and car was not able to charge via level 2 and only fast charge. Car was still operable. Dealer replaced ICCU 3rd instance: The ICCU failed and car was rendered inoperable. Dealer Replaced ICCU. We are now on our third ICCU since we purchased the car in 11/26/2022. This would be considere... Read more
Incident date: Mar 2, 2026
It appears to be either the fuel pump or fuel injectors, at certain times of acceleration the car stops accelerating, the engine light blinks, I have to shut the car off and restart it. It seems like if I slow my car down then try to accelerate, like going through a roundabout or sitting in stop and go traffic really seems to set the problem off. I took it to a Honda dealership a couple years ago ... Read more
Incident date: Feb 3, 2026
I am reporting a loss of propulsion event in a 2025 Kia Sorento S AWD. The vehicle experienced a sudden loss of drive power when pressing the accelerator. The engine did not respond normally and the vehicle entered a reduced power (limp mode) condition. Stopping in the middle of major intersections, [XXX] and then [XXX] and [XXX] at 4:30 pm. This vehicle is subject to Recall 25V548 involving e... Read more