Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM

Incident date: Aug 5, 2024

The car does not accelerate when the gas is pressed. It will delay, jerk or accelerate slower than it's supposed to.

Incident date: May 26, 2026

Took my car into VW in Johnson City TN because my millage has been dropping drastically. Went from about 420 miles to a tank, down to less than 300. There is hesitation and jerking when I accelerate as well as a gasoline odor in the cab of the vehicle after refueling. Service manager said there was no code thrown and when he took it for a drive her drove “conservatively” and the mpg was normal... Read more

Incident date: May 25, 2026

My wife and I had decided to empty our storage unit, so on Memorial Day we began moving everything into the garage. After five or six trips Honda, I pulled the car up beside the RV and close to the house for what turned out to be the last load. I unloaded my bicycle and nearly everything else, leaving only a few small items, and then removed the massage table from the back seat. The engine was off... Read more

Fire 1 injured

Incident date: May 21, 2026

NHTSA RECALL #25V-586 Around September of 2025, I notified Alfa Romeo Customer service that my vehicle was experiencing symptoms of this recall. Symptoms include but are not limited to severe fuel pump whine that fluctuates with RPM, as well as intermittent LOMP. The whine is audible 100% of the time. The LOMP occurs intermittently, primarily shortly after starting the vehicle. On multiple occasio... Read more

Incident date: Jul 7, 2025

Several recalls on my vehicle and now ford is calling the expensive ones "customer satisfaction notice". Theres nothing satisfying about bad fuel injectors. Also , the wiper motor Description On your vehicle, the front windshield wiper Motor may become inoperative or may operate intermittently. Safety Risk This may result in reduced visibility or loss of visibility in certain conditions, increas... Read more

Incident date: Oct 26, 2025

I was driving the vehicle on the highway the cruise control was on. All of a sudden I got a warning on vehicle info panel that stated vehicle power is reduced. The vehicle decelerated on its own and I could not accelerate past 55. The check engine light came on. I pulled off the road and turned the vehicle off. After about 10 minutes, I started the car back up and proceeded down the highway at nor... Read more

Incident date: May 20, 2026

1. Most emergency lights come on while the vehicle's brake engages automatically. The brake then pumps up and down on its own if any pressure is applied. Shortly after, the vehicle goes into "limp mode". The vehicle is currently at a Chrysler Dealership service department and available for inspection. 2. This has occurred 8 times since the vehicle was purchased in October 2024. All but one time, ... Read more

Incident date: Jun 30, 2025

The vehicle has intermittent hesitation/delayed acceleration from a stop and during low-speed stop-and-go driving. At times, engine RPM increases before the vehicle responds or accelerates normally. This creates a safety concern when entering traffic, turning, merging, or accelerating from a stopped position because the vehicle does not always respond predictably to throttle input. The concern wa... Read more

Incident date: Jul 5, 2025

While driving, there is a loss of fuel pressure at random. It has happened when stopped at traffic light and while driving on the freeway, the vehicle does not respond to the gas pedal being pressed. This is unsafe for myself and my passengers, as I cannot confidently change lanes as I never know when it will happen. The problem has been reported to the dealership, but no confirmation on their abi... Read more

Incident date: May 22, 2026

While driving on the highway, the dashboard alerted that the engine would lose power, then the engine cut off and I had to coast the van to the shoulder of the highway. I was able to avoid hitting other cars, but there was no power steering or engine during this time. The vehicle has since been towed to our driveway, but it does not run. There was no warning lamp or messaging more than a few secon... Read more

Incident date: Mar 1, 2026

Approximately in March 2026, I started noticing a very strong gasoline odor coming from my 2004 Mercedes-Benz E 500 4-matic with original miles approximately 56,300. The fuel odor always got stronger whenever I would fill up the gas tank. The history on my car is such that it has always been garage kept. The gasoline odor coming from my car started getting stronger and stronger while in my garage.... Read more

Incident date: May 22, 2026

The exact failed component is unknown to me at this time, but the issue appears related to the vehicle’s electrical system. Prior to the incident, I received a charging error notification while the vehicle was plugged in. I unplugged the charger from the wall outlet, waited briefly, and plugged it back in. Later that same day, the vehicle entered a no-start condition and would not start despite... Read more

Incident date: May 4, 2026

On a recent drive, my 2024 Mercedes-Benz E350 VIN: [XXX] suffered a catastrophic safety hazard involving a complete loss of drive power and sudden engine shutdown while operating at highway speeds. I had to navigate across active highway lanes with no engine propulsion to reach safety. Simultaneously, the vehicle experienced a widespread failure of its master interior electrical grid. The driv... Read more

Incident date: May 25, 2026

There has been a safety recall on my vehicle for over a year for the fuel injectors. There still isn’t a remedy for the fuel injectors and I don’t know if it is affecting my vehicle or not. I’ve been told if I have anything checked I will have to pay for it even though I have issues with my vehicle hesitating. I purchased this vehicle in 2022 and at any given time there has been a recall. T... Read more

Incident date: May 25, 2026

Unknown road hazard was hit by first car and then hit mine which the hazard rolled underneath and gashed my fuel tank.

Incident date: Apr 28, 2026

On [XXX] at 106,266 miles, Brandon Honda (Brandon, FL) diagnosed my 2016 Honda Pilot with DTC P0219A (Air/Fuel Ratio Variation, Cylinders #1 & #2). The dealer quoted $2,637.99 to replace fuel injectors. This is a known manufacturing defect documented in Honda Service Bulletin A20-100 (issued 11/24/2020). Honda acknowledged that debris from the high pressure fuel pump or fuel injector machining p... Read more

Incident date: Mar 8, 2026

2018 Hyundai Santa Fe Sport. Purchased January 2026 took to Oxmoor Hyundai Service Center March 2026. February 2026 began using oil at a measured rate of 700 miles per tank of oil. Used 3 full tanks of oil within the month of February. Oil lights and engine lights on and off and flashing during this time. March 8, 2026, engine light flashed and then stayed on continuously. Engine shook and stutter... Read more

Incident date: May 24, 2026

My truck will not start when I press the push-button ignition. After waiting a few seconds and trying multiple times, it typically starts on the third attempt. Additionally, it will not restart after the auto stop feature activates at stop signs or traffic lights. This is very concerning, especially when pulling into oncoming traffic, as I’m worried the truck could shut off while I’m crossing.... Read more

Incident date: May 8, 2026

While in the middle of driving on the highway, the vehicle has powered off then back on. The vehicle “slips” when revving up.

Incident date: May 24, 2026

Fuel pump has been repaired twice since I bought the vehicle brand new and now it’s faulty again it’s going to the dealership for a third time again

Incident date: May 20, 2026

Strong fu Smell after filling tank recently. Checked under the passenger side rear seat and there is some fuel on the top of tank. Local mechanic confirmed and mentioned not to fill tank more than half. Requires replacement of fuel tank to fix it

Incident date: May 22, 2026

I’ve been dealing with some intermittent problems with my 2022 transit for a couple years now. Basically I’ll be driving on the highway and all the sudden I’ll lose gas control, and power braking and the dash displays a message that says “shift to neutral to restart vehicle”, battery icon flashes red and I have to coast to the side of the highway. The electronics in the car will still be... Read more

Incident date: Apr 20, 2026

incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within... Read more

Crash

Incident date: May 15, 2026

Fuel injector failure in exact manner described in TSB 21-010 and code P219A. The Emissions error is exactly matching TSB 21-010. Honda states that the VIN number is outside of scope and is requesting an out of pocket repair. According to many online complaints, the VIN numbers need to be expanded.

Incident date: Apr 28, 2026

The vehicle suddenly began vibrating noticeably when idling and at low speeds. About 30 minutes after this started happening a warning lamp lit up. We drove the vehicle about 2 miles to a local auto parts store to get an initial computer diagnosis of the issue. The test resulted in a code of "P0304" which detected a cylinder #4 misfire and recommended a fuel injector replacement. We brought ... Read more

Incident date: May 18, 2026

While driving my 2023 BMW i4, the vehicle suddenly displayed multiple drivetrain and chassis malfunction warnings shortly after charging the vehicle at a ChargePoint station. The vehicle experienced a sudden loss of power/propulsion while driving, creating a serious safety concern. After stopping, the vehicle began rolling backward unexpectedly and several systems appeared to malfunction. The cen... Read more

Incident date: May 13, 2026

We were traveling to our son’s college graduation, driving on a rural interstate and suddenly all of the vehicle’s warning lights lit on the dash and the car started losing, and then completely lost power. The car was no longer operational. We were stranded on the roadside of a remote but busy 2-lane interstate for 2 hours until a tow truck could arrive and take the car to the closest car repa... Read more

Incident date: Mar 18, 2026

While driving, the engine started to shutter and run rough. Pulled over to check and see if everything was ok. When restarting engine it developed a ticking noise which got worse and worse. We then made an appointment at a transmission specialist to get it serviced. While driving there the engine started experiencing engine failure with loss of power and loud ticking noise. Diagnostic from trans s... Read more

Incident date: Oct 16, 2024

While traveling at highway speeds on Interstate 5 in Oregon, my 2015 GMC Yukon Denali experienced a sudden, catastrophic engine failure with zero advance warning. The vehicle instantly lost almost all propulsion and power while surrounded by high-speed traffic, creating an immediate and severe safety hazard on a major interstate. The engine began making a loud, severe knocking noise, and I was for... Read more

Incident date: Jan 1, 2025

Due to a safety recall for possible battery fires, we have not been able to charge the PHEV for more than a year. This significantly affects the vehicle's mileage and performance and reduces the car's value. •We are unable to use the plug-in charging function for an extended period •We leased the vehicle specifically as a plug-in hybrid •The recall materially reduced the vehicle’s usefulne... Read more

Incident date: Apr 24, 2026

I took my vehicle in to the dealership on April 24, 2026 for a software update after receiving notice in the mail. The update changed my auto stop/start so that it is on whenever the vehicle is started. When removing my foot from the brake the car surges forward without me touching the gas peddle. I took my Hyandai back in to the dealership on May 4, 2026, and was told that the auto stop/start w... Read more

Incident date: May 22, 2026

Gas leaking from the hood. High pressure fuel pump

Incident date: Oct 1, 2025

The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely str... Read more

Incident date: May 21, 2026

I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly

Incident date: May 22, 2026

The fuel management system leaked from car causing fuel to pour out of 2018 chevy equinox d2

Incident date: May 22, 2026

Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more

Incident date: Mar 28, 2026

Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more

Incident date: May 22, 2026

Component failed 1.6L Escoboost engine coolant intrusión into cylinders causing misfire and white exhaust smoke vehicle available for inspection upon request .safety risk:engine misfire and coolant loss cause sudden of power or ingine fire while driving. Recall 17S09 was issude for this exact defect .Ford SSM 46433 states this requires new engine assemby . Problem confirmed multiple repair shops ... Read more

Incident date: Oct 25, 2023

Multiple DTC codes on car at 25,120 miles,32,344, 34,324, 47,484, 51,853, 53,521, Consistent Fuel Injector failing under warranty, prior to 60,000 miles and not replaced correctly, as I have had to see dealership 4 times for ineffective fuel injector replacement and consistent problem. First DTC code reading @ 25,120 miles as stated on DTC coding Reports through Hyundai/Bluelink app. SEVERE Fue... Read more

Incident date: May 22, 2026

The vehicle has an intermittent loss of power/hesitation during acceleration. The issue has occurred multiple times since the vehicle was purchased new and is still occurring at approximately 42,000 miles while under warranty. When accelerating from a stop or low speed, the vehicle sometimes has little to no power, feels like it stalls or fails to respond, and then suddenly kicks in and takes off.... Read more

Incident date: Mar 4, 2026

I bought my van in March of this year (2026) and the fuel gauge will either show that the tank is almost empty (gas light on) or full. Sometimes it will show an accurate gas reading and other times it shows the gas tank is full. I am going to a dealership in the morning to see about getting it fixed under the recall or getting quoted to have it fixed. This is the only vehicle I own and I have to t... Read more

Incident date: Apr 30, 2026

NO power till car warms up for 5 minutes. It will be jerky on highway. The gas mileage is going down drastically, I was doing 32 miles to gallon and now it's 22mpg. All this is after the recall we just had performed. I have no power trying to avoid accidents, taking off from stopping. Car smells weird now.

Incident date: May 8, 2026

In May 2026, the Emission Warning Light unexpectedly illuminated on my 2016 Honda Pilot. I immediately sought an inspection, and repairs were completed on 5/9/2026. Failed Component: The fuel injection system failed. Specifically, the injectors for cylinders #4 and #5. The replaced parts [are / are not] available for inspection. Safety Risk: This defect caused the engine to run dangerously rich, d... Read more

Incident date: May 11, 2026

My car stalls out when accelerating. The same issue explained by NHTSA recall 23V-858 but my vin is not included in the recall and it's a 2017 Honda CRV. I have almost been re ended when it stalls in traffic.

Incident date: Apr 28, 2026

On 4/28/26, my 2020 Jeep Wrangler Sahara Unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (Ourisman Jeep) diagnosed a failed 48V Hybrid Power Pack Unit (Part #68381513AA) under STAR Order #9575**. This su... Read more

Incident date: May 8, 2026

My Vehicle is having an issue with the idle stop feature. Multiple times when stopped at a red light or when idle the car stops and will not turn back on. I have to turn the car off completely open the door to simulate leaving the car, wait a minute then start the car again to be able to move.

Incident date: May 2, 2026

The failed/malfunctioning component appears to be the fuel pump controller / fuel pump control unit, and possibly the fuel pump system. The Mercedes-Benz dealer identified water/moisture-related damage and corrosion at the fuel pump controller area. The failed component should be available for inspection if the dealer preserves the part during repair. I have requested that the dealer not discard t... Read more

Incident date: May 21, 2026

The fuel pump component or system failed or malfunctioned the engine tried cranking but would not start. The problem has been reproduced to an independent service center, where I was notified of a safety recall on Toyota Tundra. No other inspections have been performed. There are no warning lamps messages visible on the vehicle in question. The vehicle will not start until repeated starts are p... Read more

Incident date: May 19, 2026

When picking my child up from school, upon departure, the front end of the vehicle began violently shaking and sounding as if it wanted to shut down, simultaneously, a number of system failure warnings displayed on the dash. I was able to get the vehicle into a parking spot and turn it off. It would not restart. I called a tow truck and had it towed to a local garage as it was not safe to drive ... Read more

Incident date: Mar 24, 2026

I took my car to dealer to repair recall. Dealer told me if it failed they would keep car and report stolen if I tried to take it. They failed it. I didn't trust them based on their report it stolen statement. I had the police get my car back. I took it to another dealer where it passed recall easily. I believe they wanted my car for a customer, and tried to get away with this ruse.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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