Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Mar 21, 2026
Car has died while driving 4 times in the last 3 years. Complete loss of power WHILE driving. Lost of power steering, loss of brakes while driving. Chrystler is saying recall was resolved by previous owner but it is still happening. EXTREMELY dangerous. I have paid out of pocket to replace the TIPM (over $3000) and I was not told about the fuel pump relay issue associated and connected with this r... Read more
Incident date: Mar 20, 2026
Without warning while I was driving at ~70 mph on the highway the engine in my truck died and left me with no power brakes or power steering in busy traffic. This is a very scary situation to be in. I pulled over and checked the truck best I could. Started it back up and carefully pulled back out onto the highway when it died again. I took it to the closest Ford service center and after diagnosis,... Read more
Incident date: Feb 27, 2025
I am reporting a dangerous failure of the fuel supply control module in my vehicle, which caused the engine to stall and cut off during acceleration while driving in heavy, 45-60 mph traffic. While I was able to have the issue diagnosed and repaired by Newman’s Auto—with an invoice available—I believe this 44,000-mile vehicle experienced a premature failure. Given that this component is curr... Read more
Incident date: Apr 15, 2025
The vehicle experiences hesitation when starting to move from a stop. So if i come to a stop and pull out into traffic it sometimes hesitates before applying the throttle that has been input via the pedal. This could cause serious injury because its almost impossible to determine when its safe to pull out into traffic because you do not know how long it will take for throttle to kick in.
GMC
SIERRA 1500
(2008) - FUEL/PROPULSION SYSTEM
Mar 23, 2026
Incident date: Mar 3, 2026
On March 21, 2026 while traveling at approximately 70 mph on a public highway, the vehicle experienced a sudden and total loss of propulsion. The vehicle stalled in active traffic, creating an immediate and life-threatening hazard. Following the stall, the vehicle’s system failed, and the vehicle would not engage any gear, including “Park” or “Neutral.” Consequently, the vehicle could no... Read more
Incident date: Nov 28, 2025
For the HYUNDAI Ioniq 5 XRT, the ICCU, fuse and perhaps hybrid battery malfunctioned. We were in a disabled car on a 4 lane highway with traffic: On February 10, 2026, as we drove out of our home we heard a loud pop. As we got out onto a large 4 lane road near our house, the notice “Check Electrical System” came on and the car’s power was drastically reduced. We made a U turn and drove (20 ... Read more
Incident date: Sep 1, 2025
I own a 2024 Jeep Wrangler 4xe that I purchased in September of 2024 from Charlie's Jeep in Augusta as a used car with just under 5,000 miles. Now it has about 11,888 miles and has been un-driveable since December 1 due to unresolved safety recalls. The car is a certified used Jeep and is under warranty and has two current major safety recalls, one of which does not have a solution and a fix. The... Read more
Incident date: Dec 31, 2025
Fuel sensor failure. Began around 60,000 miles. Unless tank is full tank will display as empty. This also causes the check engine light to be on. Causes me to never know how much fuel is in the tank. I have nearly run out of fuel several times. This is a known issues across Dodge RAM forums for this era of RAM. It is not safe to operate at speed and run out of fuel unexpectedly.
Incident date: Jul 9, 2025
My vehicle shutters like it’s is going to die/shit off. When will this issue be resolved with the fuel pump system failure? I will be doing some research with the BBB to find out if this will be an actionable lawsuit. Most consumers who own these types of SUVs are mothers! This needs to be resolved asap!
Incident date: Mar 12, 2026
While driving the vehicle at approximately at 55 MPH on a the 826, the engine suffered a sudden and catastrophic mechanical failure without warning. The vehicle lost all motive power in active traffic, creating an immediate safety hazard and nearly resulting in a rear-end collision. Upon inspection, it was determined that the engine assembly, which is a replacement unit provided by Hyundai under ... Read more
VOLKSWAGEN
TIGUAN
(2019) - FUEL/PROPULSION SYSTEM
Mar 23, 2026
Incident date: Mar 16, 2026
I filled up my gas tank and a couple minutes later experienced shuddering while parked so I decided to turn the vehicle off and turn it back on but it struggles to turn back on. I then drove back home and as I was driving the acceleration was going up and down and then to 0. As i stopped on a red light the car completely shut down while the light then turned green and the check engine light, batte... Read more
Incident date: Mar 16, 2026
Enterprise car sales sold me this vehicle when it had 3 open recalls on it. The vehicle itself was a problem from the beginning. When I took it in for it's first oil change the mechanic told me it had no oil in it. He said they sold me a car that is notorious for consuming oil and or seizing or blowing up. I had the engine replaced on this car already and I just took it in for it's first oil chang... Read more
Incident date: Mar 23, 2026
I am reporting a failure of the fuel pump system in my Volvo vehicle, which currently has approximately 60,000 miles. The failed component is available for inspection upon request. The issue was confirmed by an authorized Volvo dealership, which diagnosed the fuel pump as defective and requiring replacement. This appears to be a premature failure given the mileage and proper maintenance of the ve... Read more
Incident date: Mar 10, 2026
In mid-2024, I was notified of a recall (23S64 / 23V905) involving the engine oil pump belt. When I attempted to schedule repairs, I was told parts were not available. I was instructed to watch for loss of oil pressure and speed and to pull over immediately if it occurred. In January 2025, my vehicle lost oil pressure and speed while driving. I pulled over and had it towed. Ford directed me to a ... Read more
Incident date: Mar 1, 2026
I was driving on March 20, 2026 at about 12:00 PM when I suddenly noticed smoke, a strong gasoline smell, an oil smell, and a burning odor coming from the vehicle. I pulled over immediately because I believed the vehicle was unsafe and at risk of fire. The vehicle had to be towed. An independent repair shop later found a fuel leak at the high-pressure fuel line / fuel pump area, a loose ground wi... Read more
Fire
Incident date: Mar 21, 2026
The secondary fuel filter is leaking and Ford has told me my vehicle was manufactured 1 month too early and doesn’t qualify for a previous recall…They know about the secondary fuel filter housing cracking and being an issue!
Incident date: Mar 20, 2026
My Equinox completely stopped functioning in the middle of a major intersection as I was making a left turn during 5pm traffic. I was able to push the car out of the intersection with the help of other drivers (they had to exit their vehicles to assist) and the car restarted - I drove back roads to chevy dealership with the car cutting out unexpectedly twice more while the vehicle was moving and t... Read more
Incident date: Feb 24, 2026
When I start my car, every once in a while it acts as if it is not getting enough gas and lags. In the colder months it seems to do this more often and sometimes will not start. When the weather is warmer it will sporadically do this. I have put a new battery in thinking it was weak and this could be the cause for it to not want to start, but it has done this at least 5 times within the month that... Read more
Incident date: Mar 22, 2026
Nissan issued a recall on the ev battery in September 2024 because risk of fire if the quick charge feature is used but has failed to remedy the problem as of March 2026 and only says maybe the solution will come in this calendar year. This is unacceptable to cripple the full use of a vehicle. It takes all day to fully charge the car by slow charge compared to one hour in quick charge. Not fixing ... Read more
Incident date: Mar 22, 2026
Engine stalling, a rough-running engine, reduced power mode (sluggish acceleration), a "Check Engine" light, or the vehicle failing to start. It started puttering really bad and died in the middle of the intersection. Check engine light came on. I got it to start, was really hard start and puttered bad then it died again and then I got it to start again, was a really hard start and puttered and di... Read more
Incident date: Mar 5, 2026
My 2025 Honda Odyssey has failed multiple times in the middle of the road when coming to a complete stop. Auto idle engages and when I try to press the gas the car malfunctions. I have to turn off the car and turn it back on again for it to start. Also at times the interior of the car will start to smell like gas.
Incident date: Feb 21, 2026
I’d like to report a serious, ongoing safety concern with my 2019 Chevrolet Silverado (5.3 V8 53,028 mi) since Dec 2025. Over the last 4 months, I have experienced at least 20 engine failures/loss of power, with no engine light illuminated after restarting truck. These failures result in a complete loss of power, including steering and braking, posing a significant risk of a crash. Chevy said i... Read more
Incident date: Mar 17, 2026
Subject: Formal Demand for Investigation – Fuel Tank Capacity Discrepancy Vehicle: 2021 Jaguar F-PACE VIN: SADCJ2EX9MA669268 To Whom It May Concern, I am writing to formally request an immediate investigation into a significant discrepancy affecting my 2021 Jaguar F-PACE regarding its fuel tank capacity and driving range, which appear to fall substantially below the specifications published by... Read more
Incident date: Mar 17, 2026
My vehicle 2008 Ford edge had a safety recall from 2012 and the gas tank that the previous owners never had taken care of it or resolved. I purchased a car in February. I filled the gas tank. I parked it in my condo and I used my secondary car to go to work that day. Well, the management called me and said that my gas tank exploded and that there was fuel all over the condo parking lot. Had the fi... Read more
Incident date: Nov 5, 2025
The incidents most often occur when I try to accelerate after vehicle is stopped at an intersection. The car hesitates during acceleration regardless of how much I push the gas. Once it starts to go, it feels as though the car can't shift from 1st to 2nd gear. The RPMs get up 4500 while the car is going 25-40 mph and remain there for a few seconds up to ~20 seconds. I am fearful of getting t-bone... Read more
Incident date: Mar 21, 2026
Suspected ICCU failure. Progressed rapidly to car being immobile. Known issue not being addressed by Hyundai.
Incident date: Mar 11, 2026
Vehicles coolant emptied out causing vehicle to overheat and smoke from under engine.
Incident date: Mar 21, 2026
The vehicle exhibits a consistent and reproducible malfunction in the powertrain system, specifically related to acceleration response and drivetrain engagement. While driving at a steady speed, when the accelerator is pressed gradually (approximately 50–60%), the engine RPM increases but the vehicle does not accelerate accordingly. There is a delay in power delivery. When the accelerator is re... Read more
Incident date: Mar 21, 2026
Was backing out of a parking lot space when a loud popping sound was heard from the right rear portion of the car. Shortly after a check electrical system message was displayed and to pull over. Then eventually had a power limited message pop up after 12V battery charging status/condition was checked by roadside service. Would turn out to be the ICCU (Integrated Charging Control Unit) after dealer... Read more
Incident date: Jan 13, 2025
Out of nowhere and driving this morning, my engine reduced power came on. Then I started losing power in the car then it died on me once out of nowhere. I managed to make it home an hour and a half later, but that could’ve got me killed stopped by AutoZone since dealerships closed today and it tells me that it’s code P228C, P0089 fuel pump. And then last night my emergency service calling came... Read more
Incident date: Feb 1, 2026
Incident 1: Noticed hard starting one morning. After stopping for gas various engine warning lights illuminated (including EPC light). Took to VW dealer few days later, found trouble codes stored (P0148). Fuel pump replaced few days after diagnosis. Incident 2: Driving on highway for ~10 mins. Experienced total power loss, warning lights came on (including EPC). Had to pull over on left shoulder ... Read more
Incident date: Mar 21, 2026
With no warning signs, vehicle abruptly stalled while driving. I attempted to restart multiple times. Finally restarted and drove another 100ft and stalled again now with a check engine light. Made it to local shop and code P129F was found for fuel pump module. I see there is a recall on this but not for my particular vin. Recommend expanding recalls.
Incident date: Feb 28, 2026
The failure involved the engine (6.2L L87 V8), specifically suspected internal components such as the crankshaft and/or connecting rods, as identified in a current recall. The vehicle is currently located at Dennis GM in Corner Brook, Newfoundland and is available for inspection. On March 9, while driving the vehicle normally on a main highway, the engine suddenly lost all power without warning. ... Read more
Incident date: Mar 2, 2026
Gas pump shuts off and stops pumping fuel into my car with a loud hissing noise before it shuts down the pump. I can not properly fill my vehicle with gas. This is not a single incident it is an ongoing problem.
Incident date: Nov 25, 2025
The vehicle developed a progressive engine failure beginning in early 2024, including loud knocking noises at cold start and visible white/gray/black exhaust smoke. The condition worsened over time. In February 2026, the failure escalated to active oil discharge from the exhaust pipe while the engine was running. Oil exiting through the exhaust indicates internal engine failure (such as piston ri... Read more
Incident date: Mar 21, 2026
Vehicle caught fire while engine was running, vehicle idling. Vehicle is a total loss. Prior NHTSA complaints regarding these vehicles causing fire from electrical components under the hood. Unknown if fire was due to electrical or leaking fuel issues under the hood. Major safety risk to occupants, especially children in car seats. Fire became out of control and burned the interior of the vehicl... Read more
Fire
Incident date: Mar 21, 2026
I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle... Read more
VOLKSWAGEN
ATLAS
(2023) - FUEL/PROPULSION SYSTEM
Mar 21, 2026
Incident date: Mar 21, 2026
I bought a 2018 Hyundai Sonata a few years back. No warranty. Used. 110,000 miles. A few short months after I purchased it, it stopped working. I took it back to the same dealership where I purchased it and they said they had to replace the coil packs and spark plugs and clean something in the engine out because there's a defect in the engine. I paid $500. Fast forward a few months later. Same thi... Read more
Incident date: Mar 17, 2026
When fueling up the truck the gas pump keeps clicking like if the truck is full of fuel but it isn’t. The truck has a cap less system so there’s a valve on top of the gas tank that is supposed to let the fuel into the fuel tank once gas starts pouring in. The valve gets stuck and it takes a long time to refuel. There’s no way to replace that valve because it’s molded into the gas tank so i... Read more
Incident date: Mar 7, 2026
Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibi... Read more
Incident date: Feb 7, 2026
Diagnostics performed and found electrical/component fault and possible wire damage to fuel pump. NECC to drain tank and inspect replace fule pump if necc. Oringally took one week prior and diagnostics led to the possiblility that the cylinder head was malfunctioning, which was a manufacturing defect and covered under an extended warranty, but now advised otherwise. Quote $2200.00. Mileage on vehi... Read more
Incident date: Aug 22, 2025
2022 Silverado 1500 6.2L total engine failure, replacement needed
Incident date: Mar 9, 2026
Car showed electrical problem on the dash. Car would not start.
CHEVROLET
SILVERADO 1500
(2026) - FUEL/PROPULSION SYSTEM
Mar 21, 2026
Incident date: Mar 11, 2026
The ICCU failed which was part of the recall. Kia is unwilling to honor repairs beyond the 100,000 mile warranty which is unacceptable because there is still no resolution and it is subject to potential future failure. I need an extended warranty.
Incident date: Jul 16, 2025
I noticed a whirring sound while driving my MDX. The repair shop investigated and noted that the bearing in my transfer case assembly is failing and needs immediate replacement to prevent total power loss to the propulsion system of the car. Current milage of the vehicle is 99,500.
MERCEDES-BENZ
CLA250
(2014) - FUEL/PROPULSION SYSTEM
Mar 21, 2026
Incident date: Jan 1, 2026
Loud clicking from both sides of the front CV joint. Dealer says there is nothing they can do but know of the problem. Says not to drive it as much.
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Mar 21, 2026
Incident date: Mar 9, 2026
Mercedes previously issued a software update for the battery fire risk, but we have received a letter more than a year later stating that this fix was not adequate. We pursued a vehicle buyback due to the safety risk this presents to my family, and Mercedes vehemently stated that the issue was resolved and the vehicle did not qualify. The vehicle is an inherent risk to my family's safety if it may... Read more
Incident date: Mar 21, 2026
There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give ... Read more
Incident date: Jan 29, 2026
2921 FORD BRONCO SPORT HIGHWAY 14, Santa Clarita CA Driver noticed another car pointing to the Bronco’s hood frantically. As the Bronco slowed, the driver noticed flames coming out of the sides of the hood on both sides. Driver pulled to shoulder of highway and the driver and passenger VERY QUICKLY got out and moved approx.. 100 feet behind vehicle to safety. Flames very quickly engulfed the ent... Read more
Fire
Incident date: Mar 10, 2026
I am reporting a serious safety issue with my 2023 Mercedes-Benz EQS SUV. On multiple occasions, the vehicle has suddenly lost power and completely stopped while driving on the freeway without warning. During these incidents, a red warning symbol appeared on the dashboard (a red turtle icon), indicating a critical malfunction. These failures created extremely dangerous situations, as the vehicle l... Read more