Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Feb 26, 2026
This vehicle is subject to Safety Recall 24V-700 (Manufacturer Recall R24B2) due to a defect in the lithium-ion battery that can cause a fire during Level 3 DC Fast Charging. Since the initial notice, I have received four separate recall communications from the manufacturer, yet as of March 2026, no permanent remedy has been provided. The manufacturer’s only "interim" solution is an instruction... Read more
Incident date: Mar 23, 2026
Head gasket failure diagnosed by Wittmeier Honda in February of 2026 Chico Ca. Car was initially throwing misfire codes, battery, fuel pump, then fuel injectors were replaced. Took it back to the dealer because car would sputter, dash is blacking out and I'm unable to indicate the speed at which I'm traveling, white smoke from exhaust, misfire, poor gas mileage, car nearly stalling in intersection... Read more
Incident date: Mar 22, 2026
My vehicle is not included in the current high voltage battery recall under NHTSA recall 26V073, as it has a manufacture date of 08/2024 per door jamb sticker, however, page 5 of the NHTSA report explicitly states “A change in the production procedure of our supplier ensures that this issue can no longer occur on vehicles produced from July 31, 2024 onwards.” This leaves car production betwe... Read more
Incident date: Mar 13, 2026
While driving, the vehicle stutters during acceleration, creating hesitation and inconsistent power delivery. This occurs during normal driving conditions and has not improved after being inspected by a dealership. The issue has been reproduced multiple times and remains unresolved. The vehicle was taken in for service, but no effective repair was provided, and the condition persists. There is a... Read more
Incident date: Feb 28, 2026
I am reporting a fuel‑system defect on my 2018 RAM 1500. The vehicle has only 43,325 miles, which is exceptionally low for its age, and it has been properly maintained. Despite this, the fuel‑tank venting system has failed. The dealership diagnosed the issue as a faulty vent valve located within the fuel tank. This defect prevents the vehicle from being refueled at a normal rate. During r... Read more
Incident date: Mar 20, 2026
The vehicle has had an open recall for over 12 months with no remedy. The open recall represents a serious and dangerous fault that makes the vehicle unfit for purpose. Nissans lack of resolution to the problem has serious and severe consequences.
Incident date: Feb 1, 2026
My 2016 Subaru Outback CVT transmission has exhibited an intermittent jerking and grabbing sensation when accelerating from a stop, worse when cold, since at least February 2023. This is a known defect covered under Subaru warranty extension bulletin 16-115-18. February 2023 — An authorized Subaru dealer documented the complaint in writing. The technician stated the vehicle never warmed up durin... Read more
VOLKSWAGEN
TIGUAN
(2022) - FUEL/PROPULSION SYSTEM
Mar 25, 2026
Incident date: Mar 25, 2026
While operating my 2021 Honda Civic Type R (VIN: [XXX] ) in high-ambient temperatures (approximately 95°F), the vehicle experienced a sudden and total loss of motive power during acceleration while exiting a busy intersection. This resulted in an immediate engine stall in the path of oncoming traffic, creating a severe risk of a collision. Following the stall, the vehicle was extremely difficult... Read more
Incident date: Jan 29, 2022
The high-pressure fuel pump (HPFP) failed internally while I was driving at night, causing the vehicle to suddenly stall and shut off completely while my children were in the vehicle. This resulted in an immediate loss of power and created a dangerous situation in traffic. The failure caused metal debris to spread throughout the entire fuel system, and the dealership confirmed that the system req... Read more
Incident date: Mar 25, 2026
Fuel pump module failure, there’s a recall on this part for this year model but not my vin #
Incident date: Mar 5, 2026
Referencing report [XXX] We are having issues getting the fuel filling door to open. We have unlocked the car, several times, but it will not open. We had to pry it open so we could fill the tank and have left it open since as to not have the issue again. Part number in question - 81560R5000 There are other recalls on the car that we need to get taken care of. Is this another one in addit... Read more
FORD
EXPEDITION
(2017) - FUEL/PROPULSION SYSTEM
Mar 25, 2026
Incident date: Sep 19, 2025
While driving my family home on a hot 90+ degree day. My 2016 Chevy Colorado suddenly has a power loss engine died and i went from 75 to parked in less than 30 seconds. Luckily I was able to pull off the freeway to the median. We were almost hit by two vehicles pulling a trailer and the other pulling a RV. I had to have someone pick my kids up due to the hazards of being stranded on the side of th... Read more
Incident date: Mar 20, 2026
Vehicle completely lost power and quite running in the middle of the desert in Arizona. This relates to Saftey Recall 93c. I had to have the car towed and repaired in Scottsdale, AZ. I have been told that this repair (which was expensive) might not remedy the problem and it could reoccur. It's been over six months since the recall was issued and yet no remedy is available and I have not receiv... Read more
Incident date: Mar 7, 2026
When I am stopped at a light or stop sign and go to pull into an intersection, halfway into the intersection the vehicle stalls and does not want to move. It has caused me to almost get into several car accidents and thankfully other vehicles have been able to brake before hitting me. It has been scary as I have had my daughter each time in the back seat and a few times it would have been on her s... Read more
Incident date: Mar 16, 2026
I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provid... Read more
Incident date: Mar 11, 2026
The warning light is saying engine power reduced having to do with the DEF system
Incident date: Feb 2, 2026
Nothing has happened but I want to file a complaint because it has been almost a year since this recall was issued and nothing has been done. Manufacturer Recall Number25S76 NHTSA Recall Number25V467
Incident date: Mar 23, 2026
Vehicle experienced a loss of acceleration while driving. When pressing the accelerator, engine RPM increased significantly but the vehicle did not increase speed. The vehicle felt as though it was stuck in one gear and would not upshift or downshift. The issue was most noticeable while driving uphill, where the vehicle was unable to maintain speed despite full throttle input. This created a safe... Read more
TOYOTA
HIGHLANDER
(2017) - FUEL/PROPULSION SYSTEM
Mar 25, 2026
Incident date: Mar 7, 2026
On March 5, 2026, while I and my 2 passengers were traveling on the 405 Freeway at approximately 40–50 mph, the vehicle suffered a catastrophic total loss of power. The engine shut off and all electronic systems failed simultaneously, including the instrument cluster and all interior lighting. Most critically, the hazard lights were inoperable, leaving the vehicle invisible to high-speed traffic... Read more
GMC
SIERRA 1500
(2020) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Feb 27, 2026
Yes. The vehicle has experienced multiple critical system failures, most notably involving a defective SX6 module, which is a central control unit responsible for coordinating key electronic, safety, and communication systems. Its failure has led to widespread issues, including persistent warning messages, driver assistance malfunctions, MMI system instability, and ultimately a complete high-volta... Read more
Incident date: Mar 24, 2026
Without any warning, on March 15, 2026, I turned out of a parking lot onto a major road and I noticed it wouldn't accelerate above 20 mph, so I pulled off the road. I tried again and my vehicle still failed to accelerate. And on my third attempt, my vehicle decelerated and was about to completely stall. I managed to turn into a parking lot and avoid getting rear ended. However, this could have... Read more
Incident date: Mar 24, 2026
While accelerating to highway speeds, the vehicle suddenly experienced a significant and continuous loss of power. Even with the accelerator fully pressed, the vehicle would not increase speed beyond roughly 50 mph. Based on the behavior and previous service history, the issue appears to be related to the engine, fuel delivery system, or overall powertrain. The incident created a serious safety c... Read more
Incident date: Mar 22, 2026
On 3-21-26 I noticed the smell of gasoline after driving the vehicle. Upon inspection a noticeable fuel leak from the top of the fuel tank was evident from underneath the vehicle. Further inspection found fuel leakage at the fuel pump outlet line. After online research it was found that other vehicles of this type have hairline cracks on the fuel pump outlet causing fuel to spray out under pressur... Read more
Incident date: Mar 1, 2025
Check engine light came on without warning, car started losing power, idling roughly, stalling out, and not wanting to start. Had my battery, alternator, and starter checked and they are all fine. Diagnostic test showed it was to do with how much fuel/air the vehicle is getting. The check engine light goes off and on as I’m still having to try and drive my vehicle to and from work due to not hav... Read more
Incident date: Mar 23, 2026
While parked on a slight downhill grade, gasoline started leaking and created a significant puddle on the ground. No warning lamps, messages or other symptoms. An independent service center ran numerous tests over two days, including a smoke test. Diagnosis: There is a hole in top section of fuel tank and the fuel tank needs replaced. Recommendation was to not drive vehicle with fuel tank over ... Read more
CHEVROLET
EQUINOX EV
(2025) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Mar 24, 2026
The car will start shaking, can’t exceed a certain mpg, and does not speed up. The check engine light comes on. The car is available for inspection. I drive on the freeway and slowing down, and shaking can cause accidents. This a continuous problem.
Incident date: Dec 27, 2025
When filling gas tank and letting the pump stop on it’s own, Tank gets full, pump clicks off, fuel pushes back out of the fuel filler and I end up with fuel spill on my car and the ground. I worry that fuel spilling and any source of ignition equals a posible fire hazard. Jeep dealership replaced the fuel filler neck but the issue continues. After one repair attempted , I took the car back to de... Read more
Incident date: Mar 24, 2026
The vehicle displays inaccurate fuel level and miles-to-empty information, creating a safety risk because the driver cannot reliably determine how much fuel is actually available or how far the vehicle can be driven. The infotainment system also freezes and CarPlay frequently becomes unusable. There was also a key recognition / “key not detected” malfunction. These issues have occurred in a ne... Read more
Incident date: Sep 18, 2024
The issues lies in the Hybrid systems electric only function. When climbing grades, the vehicle experiences severe power loss which can be felt by the driver and is displayed by the vehicle on the dashboard information cluster. Power output from the hybrid system drops to or below 50% output even when pressing the accelerator to maximum. This issue occurs almost every time climbing a steep grade... Read more
Incident date: Nov 11, 2024
On 12/4/25, I was pulling into a space in a parking deck, was approximately one quarter of the way into the spot and the vehicle suddenly accelerated and struck a cement wall. I did not have my feet on the pedals at the time and was going at approximately 5 miles per hour. The airbags did not deploy, and no automatic braking or warning systems engaged. As a result of the accident, I sustained thr... Read more
Crash
Incident date: Feb 21, 2026
I parked the vehicle in a parking lot. I walked away and it immediately started smoking. Shortly after that, flames appeared coming from the hood. Shortly after that, the entire vehicle was engulfed in flames.
Fire
1 injured
Incident date: Mar 17, 2026
My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Jan 16, 2026
The vehicle accelerated without input and the brakes failed to respond. I am notifying you that this vehicle is a life-threatening safety risk and should not be rented again until a master technician clears the electronic throttle control and breaking system. This condition presents a serious safety risk and could lead to a car crash or injury. Additionally, the vehicles, climate control system be... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: May 14, 2025
Manufacturer recall #24E12 (PCM software update) triggered a PO430:00-ED code (Catalyst System Efficiency Below Threshold - Bank 2) because the new software more strictly monitors the catalytic converter, causing it to detect previously ignored degradation. This reprogram scamming program makes community bothered by paying parts replacements more than 2K, even vehicle was fine before the recall. T... Read more
Incident date: Mar 5, 2026
My 2020 Lincoln Aviator Grand Touring Plug‑In Hybrid has experienced multiple high‑voltage powertrain failures that create an immediate safety hazard. The vehicle has twice lost propulsion while driving, displaying “Powertrain Malfunction / Reduced Power” and “Service Engine Soon” before shutting down completely. During the first failure, the vehicle stopped in active traffic and would... Read more
GMC
SIERRA 1500
(2026) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Feb 20, 2026
My Mercedes Benz GLE450e Hybrid SUV has had a persistent but sporadic safety issue that suddenly causes the vehicle to go into "turtle mode" with a "performance extremely limited" warning when trying to accelerate quickly or sometimes when breaking quickly. In turtle mode, the car quickly loses acceleration, drops in speed and is then unable to accelerate properly. The sudden drop in speed and in... Read more
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Mar 24, 2026
Incident date: Jan 31, 2026
2021 Hybrid CR-V - within the last 10 months the vehicle has twice lost engine power while driving on expressways with just enough time to pull off the road. In the same period of time, at least 6 times, when initially starting the engine, the engine runs roughly and will not accellerate. So far, this has happened in cold or cool weather but not extremely cold weather. In an effort to restart th... Read more
Incident date: Mar 23, 2026
Something is happening when I get gas, the vehicle has trouble starting. It often times feels like it's going to die when it idles. Electrical issues have started to occur where I cant switch off the air or my lights wont turn off.
Incident date: Feb 27, 2026
Year: 2022 Make: Chevrolet Model: Silverado 1500 Engine: 2.7L TurboMax (L3B) VIN: [XXX] Mileage at Failure: 119,139 Description of Problem: 2022 Chevrolet Silverado 1500 2.7L L3B TurboMax engine is completely inoperable due to Cylinder 4 exhaust roller follower failure causing exhaust camshaft failure and bent exhaust valves. Vehicle shakes severely, will not accelerate, check engine light on, ... Read more
Incident date: Feb 10, 2023
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had control of the car but was able to pull off to the side of the road. I then had to wait several minutes... Read more
Incident date: Feb 20, 2026
My vehicle was inspected by a mechanic after experiencing sudden loss of power and stalling while merging onto the expressway in active traffic. At the time of the incident, the vehicle became unable to accelerate properly, creating a serious safety hazard due to surrounding vehicles traveling at highway speeds. The mechanic determined that the fuel pump had failed. During inspection prior to rep... Read more
Incident date: Nov 12, 2025
While driving between [XXX] and [XXX] , the vehicle suddenly lost fuel. The estimated miles to empty started to drop rapidly from 70 miles to 50 miles within minutes. At a safe point, I pulled over, there was no pooling of fuel under the vehicle, no other warning lights were issued. I turned around to return to [XXX] , the engine stalled and ran out of gas at mile marker 18 just north of [XXX]... Read more
Incident date: Mar 22, 2026
The vehicle losses power on high speed, check engine comes on, low propulsion massage displays. Vehicle does not charge. Issues similar to the investigation DCS6812.
Incident date: Mar 6, 2026
The vehicle is experiencing excessive engine oil consumption. The engine was found by the dealership to be low by 3 quarts of oil after about 1000 miles during an oil consumption test, indicating abnormal oil loss. The suspected failure involves internal engine components, possibly piston rings, allowing oil to enter the combustion chamber and burn. This condition creates a safety risk because the... Read more
Incident date: May 1, 2023
2023 GMC Yukon XL 6.2L V8 experienced progressive engine defects starting in first year. At 7,445 mi (Jan 2023), first dealer visit for engine issues. At 10,315 mi (Apr 2023), Cyl 2 fuel injector failed (internally open), vehicle TOWED to dealer, replaced under warranty. At 14,982 mi (Aug 2023), identical Cyl 7 injector failure (internally open), replaced under warranty. Two identical failures on ... Read more
Incident date: Mar 2, 2026
Component/System Failure: The hybrid/electric propulsion system intermittently loses power while driving. Electric output is progressively reduced to approximately 50%, then 25%, and then fully disabled, even when sufficient battery charge remains. The condition appears to involve the hybrid control/electric drive system. The vehicle is available for inspection upon request. What Happened / Safet... Read more
Incident date: Mar 21, 2026
While driving, the vehicle experienced a sudden catastrophic failure involving the engine and turbocharger, resulting in an immediate loss of power and the vehicle becoming disabled in an active roadway. The failure occurred without warning and required a response from the San Diego Police Department due to the vehicle being immobilized in traffic. This created a hazardous situation for the drive... Read more
Incident date: Nov 28, 2025
Vehicle would not accelerate in high speed zone.
Incident date: Mar 20, 2026
Component/System: Fuel System – Fuel Filler / Left-Side Radiator and Cooling Fan Assembly (subject to NHTSA Recall 25V536). What happened: On June 15, 2024, I was refueling my 2023 Chevrolet Corvette Z06 at a BP gas station in Phillipsburg, New Jersey. As I removed the fuel pump nozzle from the vehicle, a violent explosion occurred. I was immediately engulfed in a fireball. My clothing caught fi... Read more
Fire
1 injured
Incident date: Dec 31, 1969
My vehicle has failed to restart several times with the auto idle start feature enabled while stopped at a stoplight. I was in a turning lane the first time it happened, so other vehicles had to make a left hand turn from a lane that was meant to go straight to get around me. The starter has not been inspected There weren't warning lamps prior to the auto start feature not working. When the c... Read more