Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
MERCEDES-BENZ
GLE 350
(2023) - FUEL/PROPULSION SYSTEM
Mar 29, 2026
Incident date: Mar 29, 2026
After fueling, codes P0496 will show and car will not start or struggle to start. Stalling when on freeway and rough idle. My vehicle shut off on the freeway causing me to almost crash and had to stop immediatly. In my investigation, it seems I am not the only one suffering this issue. I am on my 2nd engine replacement from the original recall as well.
Incident date: Jul 30, 2025
The dash board lights up and the check engine light comes. It’s hard to accelerate or reverse and its idles high. I have replaced coils, spark plugs, censors and it’s costs me thousands of dollars and it’s still not fixed.
Incident date: Jun 5, 2025
There is a recall out for “2016 Audi A6 vehicles” the recalls are “fuel system rail” as well as “coolant pump”. Both recalls are vin specific and what I find to be devastating is that both recall risk pertains to possible fire! I have the exact issues with my vehicle I even have the epc light coming on and the code is “fuel rail system” I also have an ongoing issue with my coolant ... Read more
Incident date: Mar 1, 2026
My 2016 Hyundai Genesis started flashing a code stating “Check PSB” only a week after buying the car. PSB means Pre-active Seat Belt. The seat belts somehow interlink with the fuel pump. My car has a faulty fuel pump module, causing the PSB warning to flash, even when the vehicle is in motion. It also causes a loud humming coming from the rear of my car, as I accelerate. I’ve done research, ... Read more
CHEVROLET
SILVERADO 1500
(2024) - FUEL/PROPULSION SYSTEM
Mar 29, 2026
Incident date: Mar 28, 2026
Summary of Incident: On March 28, 2026, while traveling at 70 MPH on the Florida Turnpike, the vehicle suffered an instantaneous loss of motive power. The engine died abruptly with no warning. Upon reaching the shoulder, the electronic transmission locked, refusing to shift into Neutral or Park. The engine cranks but will not start. 1. Component Failure & Availability: The exact component is curr... Read more
SUBARU
XV CROSSTREK
(2014) - FUEL/PROPULSION SYSTEM
Mar 29, 2026
Incident date: Mar 27, 2026
As per safety recall 14S22 (NHTSA #14V682000) My 07 ford edge gas tank started leaking on two of the drivers side corners do to corrosion like said in the recall. When I brought it to sayville ny ford dealership they said my vin number doesnt show a recall so they wont look at it without me agreeing to pay one hour shop time of $258
Incident date: Mar 27, 2026
1- at 71,000 miles in 2022 brake vacuum pump “exploded” broke into many small pieces in the middle of driving. Causing brakes to lock. Brake pedal was brick hard. Hard to maneuver the car out of traffic without causing a collision. Luckily car was not being driven at high speed. At time of repair costing $1,000 Mechanic informed me that the pump was made out of a non metal material and he coul... Read more
Incident date: Mar 22, 2026
Multiple warning lights were turning on then turning off in their own, typically 2-3 days later. However while on, all ADAS showed errors and did not work. Most recent time, had an elevation changed (over 6000 ft), lights came cascading on parked safely. Next morning, car would not accelerate/was extremely jerky. Turned off waited turned back on, while lights were on car felt to be running fine.... Read more
Incident date: Mar 28, 2026
Incident Date: 12/28/2025 Location: [XXX] Related Recall: 23V905 / 23S64 On December 28, 2025, while driving at highway speeds on [XXX] , my 2020 Ford EcoSport suffered a sudden engine fire. There were no prior dashboard warnings or "Check Engine" lights until the fire began, the vehicle speed started to slow down itself, and I immediately pulled over on the side of the interstate. I turned of... Read more
Fire
Incident date: Mar 15, 2026
Noise underwood sounds like valve spring, dealer says high pressure fuel pump. Emissions system problem trouble code on dash. Rough start, vehicle sluggish sometimes, hesitates. Noise gets louder upon acceleration.
Incident date: Mar 1, 2021
Fuel tank strap corroded due to environmental exposure to water and salt in West Virginia.
Incident date: Mar 22, 2026
My vehicle constantly stalls at idle or while stopped at a traffic light or stop sign. I was so bothersome is that the vehicle rolls back during these endeavors. It usually happens 3 or 4 times a day. I've taken in to the dealer for the recall they replaced the recall parts, but it still continues to stall. It's more frustrating when i'm at a stoplight and I have people behind me honking beca... Read more
Incident date: Dec 1, 2025
The component that has malfunctioned is the hybrid inverter assembly, a loose internal bolt within the hybrid propulsion system. This vehicle is currently held at Fred Haas Toyota Country (Houston, TX) and is available for inspection upon request. My safety and the safety of the public are at risk because, as stated by the recall notice given on December 16 2025, this defect involves a bolt in the... Read more
Incident date: Mar 28, 2026
Fuel pump relay is overheating to dangerously high temperatures. At least 211 F degrees. Causes the fuel pump fuse to melt leaving me stranded. Immediate replacement of the 20 AMP fuse is necessary to get the car running again. The fuel pump relay gets really hot even if the AC is not on. Waited for hour and a half in near 100 F degree heat for a tow truck to it home. I’m lucky the car did not c... Read more
Incident date: Feb 23, 2026
- There is a crack in the engine block; coolant is leaking into cylinder 3. I am having the car taken by carvana on 3/30 and it will no longer be available for inspection, but I have record of the mechanical issues from taking the vehicle into the dealership on 3/18. - My/others safety was not immediately at risk, but I know that my engine could have blown while driving, causing an accident or ev... Read more
Incident date: Feb 23, 2026
Incident Date: February 10, 2026 Mileage: 1,260 On the morning of February 10, 2026, my 2026 Chevrolet Equinox EV (1,260 miles) would not start. The instrument cluster simultaneously displayed three warning messages: 1)“Service Battery Fault — Vehicle Won’t Restart,” 2)“Charging is unavailable,” and 3)“Charge Vehicle Soon.” The vehicle could not be placed in neutral and required do... Read more
Incident date: Feb 3, 2026
My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1... Read more
LAND ROVER
RANGE ROVER SPORT
(2023) - FUEL/PROPULSION SYSTEM
Mar 28, 2026
Incident date: Mar 23, 2026
02/04/2026 69k miles. I brought my vehicle in because I got a check engine light on the dash and had loss of power. Was informed that my fuel pump had failed and sent metal shards through the whole fuel system. The damage was covered by the recall, which also included reprogramming of the tcm and pcm. Was then told that the reflash of those systems was a failure, and that the Ford Motor Company wa... Read more
Incident date: Mar 20, 2026
Recall/Loss of Power I am filing a safety complaint regarding a 2023 Chevy Equinox. The vehicle began losing engine power and will not go over 40 mph. This creates a dangerous driving situation because the vehicle cannot maintain highway speed. The vehicle has a fuel system recall, and the issue appears to be related to the fuel system. The vehicle is currently at a Chevrolet dealership and has... Read more
Incident date: Jan 1, 2025
I purchase the 2017 Santa Fe Sport in October of 2023 with just short of 80K miles. It was in great condition and had no issues. I have maintained it according to Hyundai specification and regular on schedule oil changes with recommended 5w-20 full synthetic. At approximately 100K miles, I experienced an oil pressure light on the dash, when checked, the engine was approximately 2 quarts low. F... Read more
Incident date: Oct 6, 2025
The 62kWh High-Voltage Lithium-Ion Battery Pack. The vehicle is currently in my possession in Santa Fe, NM, and is available for inspection. It exhibits physical degradation (40.07% Hx) directly linked to the cell defects described in Recall 25V655. The vehicle is a documented fire risk. Per Recall 25V655, internal lithium deposits create resistance that leads to thermal incidents. Because my bat... Read more
Incident date: Mar 1, 2026
I own a 2019 Ford Escape with a 1.5L EcoBoost engine. The vehicle began experiencing engine misfires and a powertrain malfunction warning. Diagnostic code P0302 appeared for cylinder 2 misfire. The coolant reservoir level began dropping without any visible external leaks. A mechanic performed a pressure test and confirmed there were no external coolant leaks, indicating coolant intrusion into the ... Read more
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Mar 27, 2026
Incident date: Mar 27, 2026
1. The fuel pump power control module on my 2022 Chevy Silverado failed. It was 38 months old and had 14,970 miles on it. I purchased it only 2 months ago. I believe the specific part number was 13554060. It was replaced with part number 13554821. The dealer retained--or more likely, disposed of--the old part. The cost of the repair was $762.87. 2. I was driving on Rt. US 20 in Toledo, O... Read more
Incident date: Mar 22, 2026
I've had an oil leak for a couple of years, typically having to put in 5 - 7 quarts of oil in between oil changes. In 2025 I had my spark plugs and some oil seal replaced it was quite expensive to have done. 6ish months later my 4th cylinder started misfiring. I took it to the repair shop. They performed an oil wash and it seemed to fix the misfire issue at the time. 3 months later it started t... Read more
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Mar 27, 2026
Incident date: Feb 4, 2026
I'm reporting a 5mpg fuel economy reduction immediately following the 6.2L L87 engine recall (NHTSA #24V795000). I use 93 octane and monitor my fuel mileage consistently. I bragged about my fuel economy in my 6.2l until after the recall was applied. This is going to cause a financial hardship as I'm on fixed income after Servicing 29 years in the Army and 100% disabled. There is no other reason... Read more
Incident date: Feb 1, 2026
My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to pot... Read more
Incident date: Mar 27, 2026
The fuel door/charge door would not open. Conditions were such that I was safe and had sufficient range without charging, but were I farther from home this could have left me stranded. The problem has not been confirmed by a dealer, other service center, manufacturer, police, or insurance representative, though a friend was not able to open it either/confirmed the issue was not "user error". There... Read more
Incident date: Mar 14, 2026
On 2022 - 2024 Toyota Tundra models, the vehicles are experiencing an issue where the fuel sensor will reset the digital and analog fuel displays back to showing a full tank without adding fuel to the tank. On my vehicle, the reset has been occurring around the 380 mile distance to empty level. I see numerous other reports about individuals experiencing the same issue. I believe this is a defect a... Read more
Incident date: Mar 26, 2026
Check engine light turns off and on every day and it’s popping up high pressure fuel pump I Was told it was a problem with these make year and model vehicles and was considered a recall but was told my vin didn’t pop up as a recall and have to pay out of pocket I had less than 30,000 miles.
Incident date: Mar 7, 2026
Car is not holding oil it acts like it's gonna cut off while driving and it jerking was diagnosed with colitic converter p0604
Incident date: Mar 26, 2026
Fuel smell in the cab of the vehicle.
Incident date: Oct 8, 2025
It has happened on multiple occasions where I’m driving at 70mph, and my engine cuts out and I can no longer accelerate on the highway. My rpm’s drop to 0. I have to pull over until it comes back on again. It’s putting my safety, my children’s safety at risk, other drivers on the road at risk when all of the sudden my car will not accelerate.. has not been inspected by manufacturer. No ... Read more
Incident date: Mar 25, 2026
The internal core of the Exhaust Heat Recovery System (EHRS), part of the center muffler/front pipe assembly (#28600-L5210), suffered a catastrophic failure. This allowed approximately 9 gallons of engine coolant to leak directly into the hot exhaust stream. Safety Risk: This failure creates a severe visibility hazard. During acceleration from stop lights and stop signs, the vehicle emits massive,... Read more
Incident date: Mar 25, 2026
The engine stop/start system on my 2016 Honda Accord, VIN [XXX], has stalled and shut off without warning in active Los Angeles traffic dozens of times since September 2025. The vehicle loses all power mid-drive with no warning — no dashboard lights, no warning sounds — leaving me unable to accelerate or respond to surrounding traffic. The condition has progressively worsened and now includes ... Read more
Incident date: Nov 12, 2025
Our 2024 Bronco Sport Outer Banks, 1.5 liter engine, purchased new from a Ford dealer 11/2024, serviced at the dealership and driven less than 14k miles, was destroyed by a spontaneous fire 3/22/2026. After driving 12 miles, we parked in a parking lot. Upon exiting the car we noticed a burning smell and saw small plumes of steam or smoke coming from under the car hood. Within a minute a red/orang... Read more
Fire
Incident date: Mar 19, 2026
uUknown. Sometimes I smell gas on & off when the car is running, especially. I open the windows and it subsidesafter ahwile & it not as strong.
Incident date: Mar 2, 2026
The high pressure fuel pump “grenaded” while driving on the interstate. Caused an immediate shutdown and barely got off the main lane to the shoulder in extremely heavy traffic putting me, my wife and others in imminent danger. The components were inspected by the dealer mechanic and insurance adjuster and they said that is what happened and that there was no reason for it to have happened. A ... Read more
Incident date: Mar 26, 2026
I am reporting a recurring safety issue involving sudden loss of power while driving in my 2023 Ford Escape. The vehicle has experienced multiple incidents where, while accelerating or pulling into traffic, it suddenly loses power, hesitates, or fails to respond to the accelerator. In some cases, the RPM drops unexpectedly, and the vehicle will not move or respond for several seconds. After this ... Read more
Incident date: Dec 11, 2025
I own a 2020 Kia Niro PHEV. In October 2024, my dealership performed Technical Service Bulletin SA512 on my vehicle addressing the inverter coolant system. I was not informed at that time that the issue was likely to recur or that periodic maintenance would be required. In March 2026, the inverter coolant warning light returned. I brought the vehicle back to the dealership, where I was told the co... Read more
Incident date: Mar 14, 2026
While charging my 2023 Porsche Taycan 4S at an Electrify America station, white smoke began emitting from the front wheel/charging port area. The vehicle also produced a burning odor inside the cabin. I immediately stopped charging and unplugged the vehicle. The smoke ceased within approximately 1–2 minutes. The vehicle was towed to an authorized Porsche dealership. Initial explanation from th... Read more
Incident date: Mar 26, 2026
Started with gas smell and I was able to see gas dripping down from fuel pipeline in the rear wheel driver side.
TOYOTA
SIENNA HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Mar 26, 2026
Incident date: Mar 26, 2026
I am reporting a Safety Remedy Denial by Audi of America (Case #[XXX]) regarding a failed suction jet pump and charcoal canister in my 2015 Audi S3. This failure resulted in a fuel leak and strong fuel odor near the exhaust, creating an immediate fire hazard. Although Audi issued a 15-year/150,000-mile warranty extension ([XXX]) for the 8V chassis A3 population, they are denying coverage for m... Read more
Incident date: Mar 11, 2026
My vehicle is currently under a recall (recall SC356), but I'm currently very far from a Kia dealership. The nearest one is about 175 miles away. I contacted Kia and they informed me that they can't reimburse me for having my car towed to the dealership. So now I am stuck with a car that could possibly catch fire at anytime, according to the recall notice. And they refuse to help me.
Incident date: Jan 26, 2024
We had an oil pump failure that was because the part was plastic, not metal.
CONTINENTAL
STEEL BELT RADIAL
(9999) - FUEL/PROPULSION SYSTEM
Mar 26, 2026
Incident date: Mar 8, 2026
On 1/26/2024 approximately 9am, my husband had been driving on the highway for about 2 hours and pulled over to shut his eyes for a few minutes. He shut off the engine, closed his eyes and immediately smelled smoke. Black smoke began coming from under the hood and quickly got worse. He quickly got out of the car and walked away. He heard a loud pop sound and the engine area was engulfed in flames... Read more
Fire
Incident date: Jan 19, 2026
The fuel pump system has failed. The vehicle will turn over but will not start, it tries to start but keeps dying out as it’s cranking over. My vehicle is the only means of transportation for myself and kids.
Incident date: Mar 14, 2026
On January 19, 2026, the vehicle lost power while driving and required a tow to the local dealership. After inspection, the dealership determined that the ICCU was at fault and needed to be replaced. The ICCU part was backordered. The vehicle was inoperable for 6 weeks as we waited for the part to be available and installed.
Incident date: Mar 26, 2026
I am filing this complaint because my Volkswagen Tiguan has a serious and ongoing engine issue involving excessive oil consumption and a faulty cylinder head. The vehicle burns through an abnormal amount of oil between changes, requiring constant top‑offs, sometimes as frequently as every few hundred miles. Despite regularly adding oil and following all manufacturer‑recommended maintenance, th... Read more
Incident date: Mar 26, 2026
The car powered off on me while driving on the interstate causing an extremely dangerous situation for me and other drivers without any warning, no signs the vehicle abruptly stopped I coasted to the side and avoided traffic and started right up but drove rough. It’s fuel and fluids in the car and no check engine lights were on.
CHEVROLET
SILVERADO 1500
(2017) - FUEL/PROPULSION SYSTEM
Mar 26, 2026
Incident date: May 15, 2025
I see there was a P0420 error code related to catalytic converter oil consumption recall, but when I put in my VIN it said no recalls. This is for a 2020 Hyundai Elantra 2020. The problem comes and goes and was able to be reproduced or confirmed by a dealer Hyundai. The warning lamps, messages comes on frequently and was reportedly fixed charges $2000 for a sensor. I the code and it is all over th... Read more