Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Apr 9, 2026

2017 Ford Escape 65,000 miles,1.5l coolant intrusion.#2 cylinder misfire code. First thing upon raising the hood noticed and acknowledged there was no coolant in resevoir. Attempting to replace spark plugs. Removed/replaced #4 plug. Attempting to replace #3 spark plug, plug broke off. Researching and collaborating with reputable mechanic concluded that short block coolant intrusion has occurred.... Read more

Incident date: Apr 8, 2026

Vehicle stutters when accelerating under normal driving conditions, causing uneven acceleration which can be dangerous in a situation where I am merging into traffic or turning from a stop onto a roadway. I believe this may be connected to the fuel injector recall which has been open without repair options since July 2025.

Incident date: Sep 15, 2025

Timeline of Maintenance & Failure: • October [Year]: I purc Timeline of Maintenance & Failure: • October [Year]: I purchased this vehicle. • February 11, 2026: I performed a full oil service (documented receipt attached). • April 3, 2026: While transporting my two grandsons—one of whom has autism—the vehicle suffered total engine failure while in traffic. • The Safety Defect: Despite... Read more

Incident date: Apr 2, 2026

I had my truck serviced, engine oil and fuel filters replaced, I picked up truck and while driving home, engine loss of power came on screen, truck then stalled, I observed smoke coming from under the hood, I exited vehicle to try and open hood, but flames were already present, I called 911 fire department came and put fire out. truck is a total loss. Fire Capt observed that fire seem to have star... Read more

Fire

Incident date: Oct 12, 2025

UPDATE TO PRIOR COMPLAINT — Filed April 2, 2026. VIN: [XXX] . 2014 Toyota RAV4 AWD XLE. Team Toyota Langhorne, 746 E Lincoln Hwy, Langhorne PA 19047. Vehicle remains out of service — 53 days as of April 10, 2026. SECOND REPLACEMENT VEHICLE — April 4-5, 2026: Dealership presented 2014 RAV4 VIN [XXX] as replacement. Upon visual inspection: valve cover leaking; blue silicone sealant on valve c... Read more

Incident date: Mar 15, 2026

I was driving to work when my vehicle’s check engine light illuminated, accompanied by a warning message stating, “Low oil pressure—turn vehicle off.” I immediately followed this instruction and shut the vehicle off. When I attempted to restart it, the engine cranked repeatedly before finally starting, but the same warning message reappeared, prompting me to turn it off again. A few months... Read more

Incident date: Apr 7, 2026

I PURCHASED THIS 2022 TUCSON LIMITED HYUNDAI NEW. IT HAS 25,000 MILES ON IT. THE CAR CHECK ENGINE LIGHT CAME ON AND A POWER REDUCTION BEGAN ALONG WITH SHAKING OF THE CAR. I WAS ABLE TO CLEAR THE INTERSECTION SAFELY. I WAS ABLE TO TURN INTO A SAFE SPOT AND SHUT DOWN THE CAR. IT WAS TOWED TO THE DEALER WHO THEN INFORMED ME THAT IT WAS AN INJECTOR KNOW ISSUE FOR THIS YEAR AND WOULD BE COVERED UNDER ... Read more

Incident date: Mar 28, 2026

My engine light came on and stayed on. The vehicle also stalled twice when trying to drive home. I was already scheduled for my yearly inspection at the Ford dealership in Washington PA who said they would also check into this issue. The Ford dealership advised me that this was an emissions issue where the valve was sticking and it wouldn't pass inspection unless I paid to have a new valve put in ... Read more

Incident date: Mar 17, 2026

While my wife was driving my 2024 Mazda CX90 gas turbo at the posted speed limit, this vehicle suddenly without warning the car lost most of its power. She was able to move the vehicle to safety by pushing the gas pedal to the floor and achieved a maximum speed of 10 mph. The car was towed to the dealer Koch 33 of Easton, PA. The dealer diagnosed the problem as a throttle body issue. This is th... Read more

Incident date: Mar 13, 2026

The 2022 ioniq 5 was bought used with 43k MI and within 2k miles of driving in 50-85F climate and 7kwh l2 charging I witnessed the orange check EV light flash while I was driving on the highway. I exited and powrr cycled the car and the EV light remained. The next morning the orange check EV light was gone. I went to the dealership for a diagnostic and they said they could not replicate the error... Read more

Incident date: Apr 10, 2026

I own a Ford Explorer 2018 bought as second hand in July 2020. For the last three years, the investment in it has been exponential. Finally working with a proper car mechanic, I understood that all the fixes I have made, have been known for a while. I have received several recalls and searching for more, I found one that **I did not receiveD*** and I'm having an issue with it. It can be seen in th... Read more

Fire

Incident date: Apr 8, 2026

There are three active recall on my car, all of which say there are not remedy available and NHTSA Recall Number 25V455 can cause engine failure that leads to a crash, was reported in July 2025, and STILL has no remedy. The other 2 recalls are NHTSA Recall Number 26V123 and NHTSA Recall Number 26V117.

Incident date: Mar 28, 2026

I was pulling out onto a main road, pressed the accelerator and "not much" happened. The car accelerated to maybe 5 mph and no faster. Took my foot off the accelerator and pushed it to the floor. No response. It was like the vehicle only ran on EV mode and did not turn the engine on. In a second or more returned to normal and could not reproduce what happened. On coming traffic had to break. There... Read more

Incident date: Oct 12, 2025

I was refueling my vehicle at Fullerton Costco, the internal metal flap of the capless fuel filler neck is stuck closed and preventing me from inserting a gas nozzle to refuel the vehicle. I could not refuel my gas tank. Luckily, my vehicle still has some fuel left, enough for me to get to the nearest Acura dealer (Cerritos Acura) to have them fix it. It was expensive though for an issue that shou... Read more

Incident date: Sep 17, 2025

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78C), which Stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted Stellantis corporate multiple times and have been met with consistently poor cu... Read more

Incident date: Aug 1, 2025

Oil consumption, causing high pressure furl pump to clog. It also causes catalytic converter to clog. No warning of oil loss. Causing stalling out while driving. Caused the engine to seize. New engine replaced and still same problem s

Incident date: Apr 2, 2026

Vehicle went into Brake Assist Failure and would roll in neutral but no drivetrain power or brakes. Dealer took 3 months to find part. Acceleration jerky at stop or while driving. Pedal too sensitive. Constant traction loss from stop at lights and stop signs if not careful on dry pavement. Mode selection to Rain/Snow helps by restricting power, if it is remembered to be turned on. With rain and sn... Read more

Incident date: Apr 7, 2026

Failure of the ICCU during normal driving conditions. The vehicle was controllable, and driver was able to bring the vehicle to a safe location as vehicle performance deteriorated. The failure left the driver and passenger without power during a storm in an unfamiliar area. After about 45 minutes of waiting for roadside assistance, the vehicle lost all auxiliary power and no functions were availab... Read more

Incident date: Apr 9, 2026

I am filing this complaint regarding an unresolved safety recall on my 2021 Ford F-150 (VIN: [XXX] ), Recall 25S75 / NHTSA 25V455, issued July 2025. As of today, April 10, 2026, no remedy is available and Ford has not provided a firm commitment beyond a verbal statement from a customer service representative. I contacted Ford in writing via certified mail (delivered March 27, 2026) and by email. F... Read more

Incident date: Apr 3, 2026

I was charging at Electrify America charging station for approximately 20 minutes when suddenly I felt the ID.4 shaking and then seconds later I was surrounded by smoke coming from outside and beneath the ID.4. The ID.4 was not turned on and was completely stationary. I unplugged the vehicle. During this time I made a best effort to not inhale but it happened so quickly that it was unavoidable. Th... Read more

Fire

Incident date: Mar 1, 2026

My car stalls, jerks, and shuts off when in drive. More specifically when I turn it on, shift it in reverse, reverse, shift into drive. I press on the gas and nothing. Car doesn't move. I put it back in park sometimes it'll shut off most of the time it'll jerks and jerk while I tap on the gas, then make a big stutter like power is low gas doesn't seem to be working with the pedal then it makes a ... Read more

Incident date: Mar 7, 2026

Electrical problems and fuel leak

Incident date: Feb 1, 2025

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The high-pressure fuel pump and related fuel system sensor failed, resulting in a sudden loss of engine power. The failure was confirmed by diagnostic trouble codes retrieved by an independent mechanic. The vehicle is available for inspection upon request. 2. How was your safety or the safety of... Read more

Incident date: Feb 18, 2026

The vehicle is a 2022 Ford Mustang EcoBoost. While driving in traffic, the engine suddenly stalled and shut off without warning. This created an immediate safety risk as the vehicle lost power in the middle of active traffic flow, requiring me to quickly maneuver to avoid blocking traffic and potential collision. The issue appears consistent with a fuel delivery or fuel pressure failure, as the en... Read more

Incident date: Feb 10, 2026

I am submitting a complaint regarding a 2021 Kia Sorento SX that experienced a premature and catastrophic transmission failure at approximately 76,000 miles. The vehicle developed loss of power, hesitation, and erratic shifting at low speeds (0–30 mph), creating a potentially dangerous condition when attempting to accelerate into traffic or cross intersections. A Kia dealership diagnosed the is... Read more

Incident date: Feb 20, 2026

I have been working with Subaru of America and Capital Subaru service in San Jose, CA for a 2013 Subaru Crosstrek XV 2.0 CVT automatic engine shortly after we bought it used for multiple faulty known engine problems with this specific make and model. Since we have owned the vehicle, we have not been able to drive it for more than 2 months short distance at a time due to engine, Valve body, major l... Read more

Incident date: Jan 9, 2026

The vehicle's fuel pump failed. Like many 2022 Chevy Equinoxes, ours has a fuel pump that failed while on a road trip 10 hours from home. However, ours was also not part of the recall batch for failing fuel pumps. There were no warning lights or lamps or other signs, and at 27,000 miles, we would never expect for our fuel pump to fail. It seems quite clear that this is part of the overall failu... Read more

Incident date: Feb 26, 2026

The vehicle is subject to Safety Recall 26V073 (High-Voltage Battery Fire Risk). Since March 2023, at 6,177 miles, the vehicle has experienced recurring powertrain and battery malfunctions. Despite 11 total service visits and 8 specific attempts to repair the battery management system and powertrain modules, the defect remains unresolved. The vehicle currently displays sudden red dashboard warning... Read more

Incident date: Apr 9, 2026

In 2018 Honda Accord with the 1.5-liter, four-cylinder turbo engine that had a head gasket fail at 110k miles which has been diagnosed and confirmed by local Honda dealer with misfire codes/counts on cylinder 1 due to coolant leaking inside cylinder 1 and 2 due to this bad head gasket. Due to the bad head gasket and coolant leaking into cylinders, this caused the fuel injectors to clog and fail. ... Read more

Incident date: Mar 5, 2026

After dealership service and recall-related calibration work, my vehicle developed multiple safety-related issues that did not exist prior to service. The dealership documented a diagnostic trouble code for “Hybrid/EV Battery Thermal Runaway Detected” (P29FF00), a critical high-voltage battery safety fault. Instead of diagnosing and repairing the root cause, the dealership cleared the fault... Read more

Incident date: Apr 9, 2026

1 WATERPUMP FAILED AND LEAKED WATER INTO MY OIL AND BLEW MY ENGINE. THERE WAS NO WARNING. MY CAR HAD NO POWER AND I COULD NOT DRIVE. I WAS ON THE SIDE OF THE ROAD. THE WATERPUMP IS NOT A RECALL BUT THERE ARE ALOT OF PEOPLE WITH THE SAME ISSUE ON THE SAME MODEL . THE ENGINE WAS REPLACED AT MY EXPENSE. 2. PILLAR/TRIM RECALL IS NOT FIXED AND WATER IS GETTING INTO THE INSIDE OF MY CAR AND SHORTING OU... Read more

Incident date: Apr 7, 2026

While driving on a highway at approximately 50 mph, the vehicle suddenly lost acceleration without warning and was unable to exceed approximately 10–15 mph. This created a dangerous situation requiring immediate maneuvering across multiple lanes of traffic to reach safety. At the time of the incident, the check engine light was illuminated. Diagnostic trouble codes P0191, P2177, and P2179 were ... Read more

Incident date: Mar 23, 2026

I just started the truck, put it in gear, and began driving slowly through the parking lot. The gas pedal was unresponsive—even when pressed all the way to the floor, the truck would not accelerate or move. This has happened multiple times, both while rolling slowly and sometimes from a complete stop. It occurs intermittently.

Incident date: Apr 7, 2026

I have already replaced the transmission out of pocket 7k its began to do the same thing immediately was flushed a 2nd time and told it could be the motor. Also my battery i have bought 2 new batteries in 2 yrs now to find out its a false warning.

Incident date: Apr 1, 2026

I have been waiting since September 2024 to use my level 3 charger port again. I can't safely use it without a risk of fire severely limiting the cars use and range. On top of this my main battery was tested at the Nissan Dealer November 2025 and needs replaced under warranty. It will rapidly lose charge when on the highway potentially leaving me stranded on the side of a busy road. I only hav... Read more

Incident date: Apr 8, 2026

The car has signs of current recall in other Cx-5 Models. Hesitation with acceleration or driving at high speed, reduced power, not responding appropriately when accelerating or would accelerate on its own, strong smell of gas after the car has been driven and is parked. I know there is currently a recall for a gas pump failure. There is no engine light on.

Incident date: Oct 1, 2025

"fuel pump issues directly cause injector system failures". Today Honda assured me than the fuel pump recall could not interfere in the injector system, that's totally false Now I have to changed injector system and spark plugs to my own expense. On Monday 6th of April 2026 showrd engine light as well as stalling when driving On Monday 30th of March AC COMPRRSSOR SMOKED, ALSO NEED TO BE REPLACED

Incident date: Mar 30, 2026

My vehicle has slowed while driving four times within the last 12 months. I have taken it to the Hendrick Lexus dealership in Charlotte as well as the Scott Clark Toyota dealership in Charlotte. I was told by the Lexus dealership they could not find anything wrong (this was back in July 2025). The Toyota dealership stated (March 2026) that there may be a problem with the fuel pump, but they were u... Read more

Incident date: Jan 30, 2026

CP4 pump continuous failure sending metal into the fuel system. Ford still uses an inferior product causing truck owners up to $18000 in repairs.

Incident date: Apr 7, 2026

Valor Canister Purge solenoid is faulty. After filling it up with gas and start driving the vehicle begins to stutter. After a stop at an intersection the vehicle begins to stutter and shuts off.

Incident date: Apr 8, 2026

Original letter to Hyundai below. The car is currently at a dealer again for repair of the same issue. Fuel pump replaced in Nov 2025 but issue has returned in March 2026. Videos of the issue recently occurring are available. Good morning, We had our 2024 Santa Fe Hybrid lose power while merging onto the freeway in November 2025. I was pressing the accelerator and it did not do anything, just k... Read more

Incident date: Apr 12, 2025

The vehicle experienced a hybrid system/charging failure documented by the servicing dealership as “service hybrid system message and vehicle will not charge.” The vehicle also had battery-related failure requiring a jump and repeated service visits. This caused loss of use and raised reliability and safety concerns.

Incident date: Apr 6, 2026

The fuel tank cradles have deteriorated exposing the fuel tanks, it is a known issue with these vehicles making the fuel tanks vulnerable to punctures and tears.

Incident date: Apr 8, 2026

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system and engine power management. The vehicle suffers from sudden "Limp Mode" activation and total loss of acceleration. The vehicle is available for inspection. 2. How was your safety or the safety of others put at risk? My safety was severely compromised when the vehicle sud... Read more

Incident date: Apr 8, 2026

Repair remedy has not been addressed. Leaving the vehicle owners footing the bill when a fuel system problem arises. It's been since 2024 and FMC has not done anything about it. Dec 20,2024 Manufacturer Recall Number24S78 NHTSA Recall Number24V957 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLES HIGH-PRESSURE FUEL PUMP MAY FAIL, WHICH MAY RESULT IN EXTENDED CRANKING ... Read more

Incident date: May 15, 2025

Fuel pump defective, return hose onto the top of fuel pump starts to leak fuel.Which can led to car stalling out from not having the correct fuel pressure which caused the engine to stall everywhere,the road,fire hazard,etc.

Incident date: Jan 20, 2026

The brakes stick and then when i hit the gas its sluggish and just takes off full force. Causing 50% gas loss. The breaks are getting stuck. Calipers sticking. This is a fire hazard

Incident date: Apr 7, 2026

Was wondering why this vehicle isn't included in the fuel pump recall .There is hesitation, starves for fuel. All the symptoms, per mechanic, saying that is should be included!

Incident date: Apr 7, 2026

I own a 2018 Toyota Sequoia experiencing fuel pump failure symptoms including extended crank and loss of power. This issue matches NHTSA Recall 20V012000, which affects similar vehicles with the same fuel pump defect. However, my VIN is not included in the recall despite identical symptoms and safety risk. I am requesting investigation into whether additional VINs, including mine, should be includ... Read more

Incident date: Apr 3, 2026

A motorcycle fire occurred involving a Royal Enfield Himalayan 450 while the vehicle was parked and not in operation. The specific component that failed is UNKNOWN. However, based on the observed damage pattern, the fire appears to have originated in the rear-mid section of the motorcycle, in the area near the battery, wiring harness, or fuel-related components. The incident presents a significa... Read more

Fire

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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